Joel Josh and John Banner at El Cajon Ford knocked it out of the park. Held their word through the entire deal. Placed a special order in July 2 and received in September 21. Joel listens and knows these trucks. His patience and politeness far exceeds any car dealer experience I have had to date! John knows how to order these trucks and provides valuable feedback on options and has a good feel for each customers needs. The ordering process was smooth and simple. Josh in finance was no BS and was straight to the point. He worked with me with my own financing and even offered a fair price on maintenance and ESP. My new F-250 Tremor is a dream! Ford forever.

So thrilled with my new truck! Regan was a great salesmen and helped get me squared away! Definitely would recommend going here for your next vehicle.

Very easy to do business with Lisa. I loved the little Maverick truck. She knew i liked it and was very professional and kind. She won my business forever.Thanks LisaPs. Everyone i dealt with was amazing!Leslie Kelly RiceFord Maverick owner

Always very courteous and explain what needs to be done and do it in a timely manner, way more efficient than the dealership I take my car in for service. Wife is always very happy with the customer service also.

My family has purchased 4 vehicles here for the last 4 years, (the last one was on 9/17/21) and now…never again.Non-existent customer service, slow and rude staff.I have never walked away from here happy and satisfied. NEVERI love my new truck, 5 stars for the product, but NOT THIS BUSINESS.I cannot wait for the fake sympathy that I sure will follow this post.“ l am so sorry to hear that Mr so and so, we at ECF something something, blah blah blah and fake lip service for you and everyone else”Yea don’t bother, glad to be rid of you.Can I give no stars as a review?

On August 26, 2021 I drove into the El Cajon Ford dealership without an appointment to get my 2015 Ford Focus checked out. I knew I’d have to leave it there since I was having really bad problems with shuddering on take off and my clutch. I had a really great experience at this dealership!! Carlos Martinez was my Service Advisor and he was completely transparent with what was going on with my car, how much my final cost would be, and the estimate on my car. Unfortunately, the clutch (I believe) was back ordered and it took literally three weeks for the dealership to finally receive it (completely NOT their fault, though), but when they DID receive it, Carlos got right to work on my car and called me 30 minutes before the Service Department closed! I appreciated this because he was trying to get it back to me ASAP, which I definitely wanted!! Picked my car up on September 17, 2021 and she’s been driving like a charm ever since & there’s no more weird jerks when I’m shifting now!! Thank you so much for you amazing service, Carlos Martinez & El Cajon Ford!! Will definitely come back if I have another problem :-)

The engine in my F-350 needed to be replaced. Working with Brandon was a great experience. He dealt with the warranty process ensuring all the details were taken care of, etc. Brandon kept me regularly informed along the way. I would highly recommend Brandon and EL Cajon Ford for any service you need. GREAT EXPERIENCE!

Service department and Quick Lube is outstanding. We were passing through on our way back home and we had some car issues. They were able to get us right in. They listened to our issue and were really great. They treated us like friends and valued customers even though we are just vacationing. We are so very grateful for Corey getting us in, David for listening and helping us out and Shawn for making it all happen. Thankful that we didnt spend an entire afternoon and it was speeding. Were so appreciative.

Greeted right away. I explained what I wanted. Joel was my service rep. He is always friendly and knowledgeable. I enjoyed my coffee while waiting for my car to be finished. It was ready on time. 5 star service.

Brandon Snyder is the reason I keep having my F250 serviced here. He is honest and has my best interest at heart. If you use EC Ford for your service needs, ask for Brandon!

One of those things where I expected the typical car service Dept. Not the case. These guys are serious super great and really care about making the customer happy. Like legitimately care, not just a box to check. Joel was super helpful, expeditious and went above and beyond to give me a perfect solution. I will never take my raptor to any other dealership.

Was impressed by their good communication and service. I think its important to explain things 2 humans u serve in this industry because vehicles need to run well & safe. The diagnostic team went through everything thoroughly & then suggested only that which was impertinent 4 safetyI appreciated that, being a single woman it felt nice having someone honest 2 deal with. I own a older car & they could of nickled & dime me & they didnt. 4 that I am very GRATEFUL. Thank u.

After having multiple terrible experiences with the la mesa Ford dealer I finally went to El Cajon Ford and met with Brandon Snyder. Since then I have experienced great customer service and timely repairs on my 2016 Explorer and 2018 F350. Brandons customer service is going to keep me bringing my vehicles to El Cajon Ford for the foreseeable future.

Our smart key for our 2014 Expedition broke and we could not find the spare. I called El Cajon Ford parts and George looked up the VIN and confirmed they had the key I needed in stock. Explained the process of making a new one. Nothing like the old days I assure you. He then told me he checked with service and if I could come down right away they could get it taken care of same day. I jumped in the car and dashed to their store. When I arrived Carlos in service already knew what I needed and got me set up. 30 minutes later it was done and I have a working remote key again. Excellent service and very friendly staff. Great job guys!

Stopped in last Wednesday, Aug 25th, to get two rear coil springs mounted on my new shocks for my T-bird.The service rep, David Gutierrez, was most helpful. He called in a repair tech, Mike, to look at and see if he had time to do it. Mike said no problem and told me to come back in an hour and he would knock it out between jobs.Sure enough, an hour later it was done. David even walked out to me in the service drive and loaded the two assembled shocks in my trunk. Amazingly, he offered this service at no charge, though I did give Mike a nominal Tip for his hustle.I will definitely return to El Cajon Ford for any future service, parts, or maybe a new car. Theyve got me sold.P.S. El Cajon Ford was my last stop after visiting 5 other front-end repair shops in the area that turned me away. I should have come here first!

Brandon was very helpful and responsive! I brought in an RV the other day to get an oil change. Unfortunately, the people who did my oil change the last time forgot to put back the oil cap, resulting in an oil leakage all over the engine bay. El Cajon Ford was able to get me back my RV very quickly and in time before my trip. Thank you so much Brandon!

Larry Downs is the best service person I have ever worked with. He knows and he cares about you and your vehicle.

I took my 2018 Ford Focus in for an oil change. Joel took great care of me. During the over-all check of my vehicle, there was an issue found. Even though I was more abrupt with Joel than he deserved, he still kept it cool and did everything he could to help me out.

I am so glad that I found El Cajon Ford’s Service Center to take care of my 2021 Ford Bronco. Joel ensured that I understood the process and was able to turn around my vehicle quickly to help me get to work on time. This was my first experience going to a dealership for car service and it could not have been any better! Everybody was friendly, calm, and efficient. Thank you, and see you next time!

This location is one of the best. Drove in from New Mexico and needed our Ranger looked at. Walked into the quick dept. the gentleman walked me to the right doors. There, Mr. Brandon Snyder greeted me and listened to my concerns. He told me to wait a bit in case it was a quick fix. The professionalism and courtesy that was shown to my family will be appreciated! No better representative for a company than Brandon and those who helped us in the service dept! We made it back home safely! Definitely recommend El Cajon Ford! (*side note we called many dealerships in Phoenix and San Diego area and they were the only ones ready to set an appointment.)

Folks, its just such an odd time to be looking for a vehicle. Youll find shortages, inflated prices and market adjustments everywhere. The sheer effort to find the right vehicle at the right price point can be exhausting.Truth is EC Ford is limited on stock and that darned market mark up is present on their sticker but thats true all over so theyre just part of the current sales game. No harm, no foul.One thing... Spoke a bit to James in sales. Hes a straight shooter and was up front with info regarding my interest in a Ranger. Suggest you talk to him if you choose to visit this dealer.Good luck!

Ill give a 2 because the car was eventually fixed, But my overall experience with this dealership service department was lacking. I waited three days with no contact, then I had to call three or four times. To get to speak to somebody. When I finally got to talk to somebody they told me it would be the next day or so. 2 days later I still hadnt heard anything and had to call another three or four times to get to talk to somebody. Toadd insult to injury, the entire time Im on hold Ihave to hear this promo over and over about howthe Quick Lane is so fast and so helpful.Meanwhile Im going a week without my car andno contact! When I finally went to pick my car upthe people there had no idea where mypaperwork was, no idea where my key was and itseemed completely disorganized. I shall not be returning.

For the most part El Cajon Ford has always done a good job of taking care of my vehicles this last issue a upgrade on my sync system was required but when it was done it wiped out the aftermarket reverse camera and the camera was installed by El Cajon Ford through a third-party. So since March 2021 the issued has not been resolved and numerous phone calls and trips to the dealership with promises I would be made whole. Now they are not returning my calls. I rated this review as one star but it should be none.Thank you Mr Morales for reaching out to me. You are gaining stars ⭐️⭐️Today my new reverse camera was installed and I understand the delays and thank you Mr Morales and David, the service manager. I appreciate being providing a vehicle while the camera was installed. You have earned 5 stars. My only complaint is not being kept updated on the progress to get this done. Overall I’m good. Thank you!

Matthew McClellan was professional, friendly, helpful and knowledgeable in helping me purchase my 2020 Ford Escape at El Cajon Ford yesterday. The finance department is always top-notch, too. Thank you for another great experience! Happy customer here!

Brandon is one of the most exceptional people I have ever met. He was on top of a an ordeal that lasted over 2 months due to a part manufacturing situation created by Covid.He arranged for us to have a rental car at no cost to us until the part came in for our car.Brandon is the type of person you want on your staff if you had a business of your own. A true master of customer relations.

Service department allows you to set appointments for specific maintenance services, then later on tell you after arriving that they dont honor appointments for most maintenance and that its all first-come-first-serve in their Quick Lane department.Very misleading and they had absolutely zero concern or empathy for the scheduling fiasco that they created. Ill be finding a new place to get my vehicle serviced.

Great experience! Reagan B (salesman) was excellent. He knows his product. Made everything ready quickly. Fantastic old school dealer that is hard to find. Josh in finance is an easy going guy with a great personality. Painless paperwork.

I always feel confident that my vehicle is in good hands. It would have been a 5 star, but my oil change and car wash took 2 hours when I went in at 7 am. Feels like something wasnt right about that.

I went in for my oil change expecting to be there for my usual amount of time but was pleasantly surprised when I was out of there in under an hour for my service package. So glad I purchased the service package on my new explorer. This place is amazing and they always take such good care of us.

Service Advisor Carlos Martinez took really good care of our Newmar RV warranty and regular maintenance work. Fast, honest and great customer service. I will be a repeat customer👍👍👍👍👍. Thanks Brian.

Came from Temecula being a long time Gosch customer. It was great to see another Ford dealer with such commitment to quality and ensuring that their customers are taken care of. My Service Advisor (Joel) did an amazing job. Looking forward to working with Joel and the El Cajon Ford Team in the future for any of my service needs.

As always Joel and his excellent team took care of my 5k services. Also thanks to Bennie the driver for taking to and from my house.Yes I do share with family and friends the great service I received.Thank you so muchJose Lopez

I was very happy that they got my car serviced and the spark plugs and coolant exchange didn’t take long and I was out of there ahead the estimated time by 1.5 hours. This allowed me time to go home before I had to go to work.Guillermo was my service rep-very nice, friendly guy. I spoke with him a few days before and he was very kind to look up the answers I needed.The only thing I didn’t like was the labor cost. It seemed high to me-over $300 added to the parts quote I was given of $179.

Picked up my new Mustang mach-e yesterday and couldnt he happier. Big shout out to John Banner, Bobby Morales, Joel and the finace dept for outstanding customer service!! Everything was handled seamlessly and professionally. Thank you Joel for taking all the extra time explaining all the technical e info and getting me and my hubbys profiles all set up. I highly recommend this dealership. We have been happy customers of John Banners for more than 2 decades!!

This was difficult and technical problem. It took time but Im very pleased with the results. Pricing was fair. No surprises. Good job guys!

I went to get my transmission fixed under a warranty (so I thought). When I went to pick up my car I was told it wasnt covered by the warranty and was getting charged for the fix. The costumer service was in no way rude about it, there was just a little confusion and mix up. The manager, David was extremely helpful and understanding. He showed that they really do care about their costumers, and he helped me out going above and beyond my expectations! Very grateful for these folks :)

Joel helped me out with my Ford Ranger! Super helpful! Super friendly! He always has a good attitude. Highly recommend the El Cajon Ford service department! Thank you!

Reagan was great. Ask for him. He was not pushy at all and very informative. Everyone I dealt with was very friendly. Love my new truck. Thanks!

El Cajon Ford Quick Lane NEVER fails!!! They has been the only one to work on my escape! Everyone there works well and they make sure that you will leave satisfied. Getting helped by Guillermo and David have been my go to! Driving from San Jose to visit family, this is stop I need to make before I head back each time! 🥳 GREAT SERVICE!

Glenn, our salesperson was awesome! Our truck is beautiful. I recommend Ford for quality service.

I purchased a 2020 Ford Explorer on 06/172021. The entire process run fairly well (aside for the typical car dealership useless haggling process).The issue started the very next day. Because of their long haggling process, the technicians were all gone by the time we wrapped up the deal and they didnt have anyone to generate a new door key code. My review reflects the fact that they knee a day ahead I was coming to buy that specific vehicle and the have plenty of time to prepare and get it done. They told me not to worry, you can go to any dealer and they will generate the key code at no charge to you) next day I returned to them and after 2.5 hours they still didnt have anyone to work on my $60k purchase. I went to another dealer and they wanted $110 to get it done. Even though El Cajon Ford offered a reimbursement, I still needed to go to them to process the refund. Two days later and now they are not even returning my calls. I am very concerned about my future encounters with them and I feel once they have no use of my wallet I am just another collateral damage to them.UPDATE: 06/29/2021 after a lot of research online a many trials and tests, I have now come to realized the auto start/stop feature on my 2020 Explorer Platinum is not operational. Car has been on Kearny Mesa Ford all day and still havent heard back from them as to what the problem might be.

I bought a car from El Cajon Ford on June 25, 2021, and I just found that the registration that was sent out to my new address from the dealership was sent to the wrong address (the dealership put my address in the system incorrectly). I find this out 11 days before the temporary registration is going to expire. They took care of the registration over the phone, and I should receive the one with the corrected address in the mail soon (time will tell). However, I paid cash for the car, and I am still going to have to get things straightened out at the DMV for my title and pay for a new title out of my own pocket (they wont reimburse me for the title when it was their error in the first place). This leaves a bad taste in my mouth because I dropped a lot of money on the car, and Im not rich, and now I have to lose money taking time off work, filling out forms, and paying for a title that they were supposed to take care of for me. I guess the lesson from all this is beware when people tell you with a smile, dont worry, well take care of that for you! Make sure to have staff repeat your address back to you before sending off your paperwork!

Guillermo Gonzalez was knowledgeable and helpful. We got our Ford 250 serviced on a walk in basis in a reasonable amount of time. They offered to wash our truck, but if they did, it was not a good job at all 😞

We are living in our RV and needed a one day turnaround with our issue. Bobby the service advisor did a great job getting us out the same day. Thanks El Cajon For and Bobby.

I had been to about 4 different dealerships and was beyond annoyed with the customer service I had been getting. When I went to El Cajon Ford I met Robert Stewart. Saying that Robert is awesome would be an understatement. He just naturally gave good vibes and I could tell that he had my best interest in mind as far as finding the right vehicle. Robert Stewart, thanks again.

Brandon, my service advisor, always does a great job for me. Service is as scheduled and the highest quality.

On March 19, 2021 I took my 2008 Shelby GT500 in for an oil change at El Cajon Ford. My service rep was Dustin and he was extremely helpful through the process giving me status updates on when my car would be ready. Additionally. he was helpful in letting me know when the sales floor would be open to look at other cars while I was waiting. I saw a beautiful 2021 Mustang Mach 1 on the showroom floor with all of the bells and whistles! Almost makes me want to trade my Shelby. Again Dustin was extremely helpful on getting my service complete and getting me back on the road in a timely manner. El Cajon Ford was an EXCELLENT choice for my service needs. Thank-You.

Excellent customer service by Brandon. I was kept informed during the entire process with a burned out O2 sensor on my Ford F-150. I will definitely bring my truck back.

They take care of me at El Cajon Ford! Great service from Brian White! Thank you! I’d rather go to the dealer when things need to be fixed so that I make sure it’s done right.

My service writer was awesome, she did a great job. Very informative and kept me up-to-date on everything. Shout out!

Work was done on time. The process was explained clearly and concisely and there were no hidden fees. Truly had a great experience..

Since moving to east county we’ve been using the El Cajon shop for our Transit repairs. I’ve dealt exclusively with Carlos and he has always been extremely patient and flexible with me. This particular van has a number of factory problems and we’ve worked around many of them, and those repairs I’ve needed Ford to do have been made easier by the staff there, and they fixed the real problem the first time which is even more important.

Carlos was awesome. He communicated with me regarding the status of my car being worked on and really helped to make a challenging situation as smooth as possible.

I told them I had a maintenance package and they said they didn’t see one on my account which was odd my car is brand new. After I paid I ended up finding my agreement in the glove box and when I went back in to show them they said oh I had to show them the paperwork for them to honor it and I have to call and ask the third party company the maintenance package was purchased through to he reimbursed. I asked if a note could be placed on my account to reflect this and they said no I had to make sure I showed this paperwork every time. I was hoping to just be reimbursed right there but was not.

Good experience. Kelsey was friendly and professional. All tasks completed as requested. Good documentation. And a car wash! Only criticism- call me when car wash was completed so that I did not have to wait 15-20 minutes for the car to be done.

The staff and mechanics are friendly and helpful. I felt they were trustworthy and I felt that my car was in good hands. While it took all day to get it fixed, they made sure I got my car back that same day. Carlos was extremely helpful and courteous.

Hi, my name is Shea, and I appreciate the services provided at El cajon Ford for my 06 F350 6.0. The service rep Brandon S. And diesel mechanic Kevin C. provided the necessary information and professional services to make repairs and maintenance on my truck.The service was seamless; from dropping off vehicle, to receiving timely updates and picking up the vehicle once it was finished. Ive used this service center for many years and multiple Ford vehicles and always have appreciated the efforts given by the service reps and mechanics.

Kelsie was both professional and friendly while assisting me. She kept me informed of the progress of my vehicle as I waited in the lounge. My experience was a positive one and I left very satisfied with the service she provided along with the mechanic who worked on my Ford Escape. I plan on returning for continued in the future.

Brandon Snyder my service rep. always been very helpful when ever my car needs service. Very polite and courteous. My car is a 2014 Ford Fiesta. I take my car to El Cajon Ford in California

Great, professional, courteous, and attentive service. I’m a repeat customer at El Cajon Ford. This is my fourth vehicle I’ve purchased there. We trust them and they take care of us. So much so that the last two vehicles we purchased, we came back to San Diego from Arizona to get. Ron Rattigan is a stand up guy, and our sales consultant Matt Folger had everything ready to go for me when I got there. I was in and out of the dealership in an hour! Sherry in Finance is great and wastes no time getting you through the process. All around good experience. I’ll be back😉

The quick lane wasnt very quick. It took nearly 45 minutes to get our car out of car wash. Kelsey kept checking on it and was told almost ready. She did all she could. Dont know what/where the hang up was.

Went to El Cajon Ford as they had the right car at the right price for my family. We couldnt be happier. The excellent customer service and painless transaction was memorable. Art, Bobby, Sherri are fun to work with and the whole team are top notch. Thank you for making my car buying experience so wonderful, we are so pleased with our new car.

Matt made my buying experience effortless! He was friendly from the get-go and made me feel like I was buying a car from a friend! Everyone that helped me at El Cajon Ford was kind and attentive! Love my car, thank you guys!

Lisa and Matt were so friendly, helpful and knowledgeable! We were buying my son his first vehicle, a Ford Ranger. These two awesome sales people made the process so easy with their answers to every question we had about the vehicle and the process! Thank you El Cajon Ford!

Excellent Customer Service, fair and friendly staff. I highly recommend this Dealership for all local ford owners.👍🏾

Service adviser Maya was absolutely great. Very cordial, polite and addressed all request on servicing my vehicle. Time frame of actual service was fairly close to time given for serviceI give El cajon Ford FIVE STARS and Maya TEN STARS, SHE IS A KEEPER You guaranteed my return to service my other vehicle.

I purchased from Weather Tech front/back mudflats. I was able to install the back mudflats but not the front mudflats. I went to El Cajon Ford where I bought my Ford Ranger. I explained to Brandon Snyder my problem. In his pleasant no problem way explained it would be considered an accessory appointment. He quoted the fee and right away called the department to verify information and then scheduled the appointment. The day of the appointment l checked in with Brandon. He kept me inform of the progress. They did a great job and helped me out with my problem. Thanks Brandon. El Cajon Ford has pleasant and helpful employees.

We brought our Ford Fusion in to David to replace the glass coat on a right panel that had some vandelusm body work done. Not only did they make it convenient, kind, professional, AND provide a loaner vehicle.....they redid the whole car and gave it back clean and QUICK in a few hours!! And no charge!! Come on...that was FANTASTIC SERVICE!!! We always get treated so amazing at El Cajon Ford. We have closer Ford Dealerships to our home - but we continue to go the extra distance because you just cant beat service like this! Theres just no comparison - and we are truly grateful!! Thank you El Cajon Ford!!

Pam from Sales and Nick from Finance were absolutely wonderful! They made the process of buying my Escape quick, easy and enjoyable. I will definitely be using El Cajon Ford for future purchases!

I want to thank the combined effort of Dave the service manager, Adam the technician,and Bobby the service representative for the fast diagnostic,repair and attention they gave me for my 2011 Ford F-150.

They are the best! Shaun at check in was great, my ford f150 is running terrific.

Brandon at El Cajon Ford was great! He kept us up to date on the status of our repair and ensured that the technicians checked a few extra items for us that we didn’t think about. They found a safety issue with our air bag system that we were unaware of. Had he not gone the extra mile for us, our airbags might not have deployed in an accident.Thank you Brandon and your team of technicians for keeping us safe and on the road!

Very helpful and knowledgeable! All employees were very friendly. It was a great experience and I would recommend using the Fast Lane

First time customer. The staff was very pleasant and professional. Joel even let me know about the FordPass app which is very useful. Ill see you next time!

Efficient service despite the numbers of customers being served! Josh was super helpful in getting my Ford Fusion in for an oil change.

Service at El Cajon Ford was quick, reasonable, and no pressure. Jessica our service agent was professional and understanding. I had a recall fixed same day. Check engine light concern was addressed for a reasonable price. I had an oil change with a free multi point inspection that was also reasonably priced. Appointment was easy to make and get in same day.

Klay Belden, John Banner and their team at EC Ford made my transaction seamless. Wouldn’t think about going anywhere else in the future.

My first interaction with the dealership was via text. I saw a 2021 Mustang GT/CS that was within my price range. I contacted them through their website and was able to schedule a test drive the following day. First I was introduced to Pamela via text, however Joel was the one that helped me out when my wife and I arrived at the dealership. He was very personable and pleasant to talk to. He was able to help me out and stay in budget. Overall I had a very pleasant experience and Sherry in financing was also a pleasure to work with!! Her experience showed and her positive personality was beaming when we walked in.

I purchased my 2019 f150 at El Cajon Ford. I have most of the service work done there. I always get good service and my truck is done in a decent amount of time. This time was no different, Maya Reid helped me get my truck in and out in a timely manner and she was very courteous just like their other employees. Thank you

First time at El Cajon Ford for service. I have a 2019 F150 King Ranch that needed a oil change and a update to a moduleI was helped by multiple service technicians which answered all my questions and took care of the service. I received a ride back home, I was notified when the vehicle was ready for pick up. I found the vehicle safely parked, interior was clean. I declined the car wash as a vehicle was already clean on the outside. And my technicians both answered questions about towing for me and headed me in the correct direction. Very happy with the professionalism of the dealership on this visit.

Came in for a recall. Went real smooth. Everyone was courteous and knowledgeable, especially Jon K. who went above and beyond in facilitating an additional repair to my coolant system. Thanks Jon!

Just a great dealership. Bobby Morales and Reagan of the sales department took care of me during a complex and lengthy ordering process to get my new Mustang Mach E. When it arrived they were true to their word on price. No hassles and the car works great. Superb follow up support as well. Highly recommend this group.

Great service!!! David Gutierrez the service manager and his staff are excellent. They found a nail in my tire patched it up. Oil change, wipers, n even wash!!! I drive 40 minites every time i need sevice but worth it!!!

I recently purchased a Bronco Sport and was please with the assistance i received from sales persons James Boyd and Lisa Welch. Their help in getting to a workable deal was much appreciated. They were very friendly and easy to work with. I was disappointed that Ford advertises that they support our Veterans with a rebate program but exempt many popular cars including the Broncos. If Ford is going to honor our vets do it across the board with all your vehicles.

I took my 2005 Ford Focus in to get the air flow actuator replaced. The knob had broken so I could no longer switch between regular air flow and defrosters. Jessica Blake was our service representative. Unfortunately several issues occurred before the vehicle could be fixed correctly. First the technician forgot to reconnect our cigarette lighter power after she had performed the initial diagnosis. This meant that we had to drive around for 3 days without being able to charge our phones while waiting for the necessary part to arrive. Then we came back to the dealership and Jessica informed us that a second part was now necessary, but her colleagues had mistakenly ordered the wrong one. This resulted in another delay of several hours. I will say that Jessica did a fantastic job of keeping us informed throughout this ordeal. Her communication and customer service skills were top notch. She even offered us a free rental car after the second problem but we politely declined. She ultimately gave us a generous discount on our bill due to the service issues. In the end my wife and I were happy customers. Thank you Jessica!

I called ahead to make an appointment. When Maya answered she was very friendly and told me theres no need for an appointment just come in. When I got there I checked in with Maya and she got my car in ASAP! I told her I needed it done by a curtain time and they got it done before the time I told them I needed it by. Ryan was the tech who worked on my car and did a great job that I could see from the viewing window from the lobby.Thank you El Cajon Ford Ill be back!

I was told that my lug nuts swelled so I needed to replace my lug nuts. I have driven cars for over 40 years in all that time Ive never heard of lug nuts swelling. But they wanted to charge me $50 and I said no nope. Because I have never in my entire life her lug nuts swell so I thought that was a ploy to make me buy something that I didnt need I was really upset about it I really dont know if Ill ever go back to El Cajon Ford Im very upset with them were trying to get me to buy something that I know you dont really need it was just wrong and Im very upset about it.

My power steering when out on my vehicle and I brought it to El Cajon Ford. There was actually a recall on the power steering. The service advisor Carlos Martinez also informed me of another recall that they could also take care of in the same visit. He notified me parts needed to be ordered and updated me throughout the entire process.Parts came in quickly and I got my car back the very next day! This is the second visit to this service center and the service advisors are always professional, informative and pleasant. I recommend El Cajon Ford! 👌

Brought my car in for an oil change and received excellent service. Joel was personable, effective and efficient.

Corey Baxter took very good care of me and got me in and out in a timely fashion. He is great! I will be using El Cajon Ford for all my needs from here on out. We have 2 Ford vehicles in our home.Corey is our go to man.

Best truck shopping experience I’ve ever had! I’ve been going to El Cajon Ford for over 10 years. Mr. John Banner and Pamela made my truck buying easy. One day I came in to the dealership and talked to Mr. Banner about what I wanted, and he gave me a straight answer. The truck that I was looking for came in two weeks later (2021 Lithium Grey Ford F-250 Lariat ) No one in San Diego county had this truck available at the time. Mr. Banner gave me the best deal possible in San Diego County. Pamela was also very easy to talk to. She was very knowledgeable about the features and took the time to go over the different models that they had.

We had a great experience with everyone at this El Cajon Ford. They were not pushy and listened to what we said. The actual process was quick and smooth. Nick was professional and very polite. One other gentlemen that helped us the first time also was great and did not come off as an aggressive salesman. We definitely will come here when purchasing our next car.

Experience was fairly quick and easy, as it was just an oil change on my relatively new car. Only took about 45 minutes, much better than last oil change which was 2 hours.The only problem they created this time was the disconnecting of the temp probe for outside temperature.

I am only giving 2 stars. I went in to have my oil changed and tires rotated. The technician told the service advisor that the lug nuts had swollen and could not be taken off. Therefore he was not able to rotate my tires and do his inspection.I was giving a quote to replace lug nuts and I scheduled for the next day. Before my appointment the following day I tried the lug nut wrench and had no problems turning them if needed. I just figured the tech must have been tired since it was the end of the day. I was emailed the inspection report saying the inspection was done. I am pretty sure it was not done since the tires could not be removed. I am not mad just frustrated since I was there for awhile waiting. The service advisor Maya was great. We all have those days.

Carlos Martinez went above and beyond to get my truck fixed. Cant thank him enough for his time and dedication to making sure parts were replaced under warranty. He sent 100s of photos to corporate making sure my warranty claim was approved. Im a very happy customer and will return here for all my future work. Thank you Carlos!

I had a horrible experience with the technicians. I took my F350 in for a check up on the drivers side tire, an oil change and to have the rear passenger side tire filled. I dropped my truck off first thing in the morning. I heard nothing all day, at 3:30 I called to ask what the status of my truck was and they had no updates for me. I called back at 4:30, and was told nothing had been done on my truck. The woman at the desk was the only positive experience I had. I was informed they were keeping the mechanic late to at least complete the oil change. I arrived back at the service station at just past 5 pm. when they brought my truck out the service worker informed me that they did not fill the tire with air because they didnt have the correct tool. It is still unknown what they even did to my truck for the 9 hours or so that they had my truck. What I will say is I will never take my truck there again

El cajon Ford is the best Ford dealer in San Diego I buy all my cars there and parts and service

El Cajon Ford is a very nice dealership loaded with lots of inventory and has friendly people working there. We found & purchased a used Nissan Pathfinder in their used car section. Reagan was our very knowledgeable and patient salesman. He was forthcoming with answers to all of our questions and concerns.

I had an amazing experience, very helpful and organized, went in to service oil change ... thank you for maintenance on my ride and offering me a complementary car wash .

I never agree with dealership prices... lol no one does. But they do a great job servicing my RV.