Great service, I let them check out my S8 recently

Manny and the rest of the team in Bell Audi were very welcoming. I appreciate Manny for helping me get my Audi Q5, I love it! The process wasn’t as grueling and long as I was expecting. Thank you again!

Due to the shortage of motor vehicles for sale here in Georgia, my search for a good used car landed me at Bell Audi. They advertised a 2020 vehicle with low miles and a good price. Because of the current economic conditions, negotiations were limited. Nonetheless, Christine Carroll was able to get me the best price! Additionally, she assisted me every step of the way. Being in Georgia, both Christine and Billy Dye were very helpful in getting the paperwork completed from here in Georgia with ease. Mr. Dye was instrumental in securing a very competitive finance rate to help offset the overall cost of the car. Both Christine and Billy treated with me respect and professionalism. They had the car detailed and ready to be picked up by the carrier on time. Christine and Billy are straight forward and very professional and I would recommend them both for your future car purchase at Bell Audi.

Craig was very helpful and a pleasure to work with. He was more than welcoming and remembered us from months ago when he helped us the last time. definitely going to keep going there for our Audi needs. Thanks Craig!

I was browsing but in the market for a Audi. I met Christine who offered her help. She let me take my time and look. When I was done she helped me out with a test drive the same day. I got her card and came back later. The deal was sealed on the car I wanted. Christine was very helpful along with her partner in training whos name alludes me at the moment( if you’re reading this please forgive me 🤣). Paperwork was knocked out. Her manager gave me a good deal on my car. Financing wasn’t the usual 4 hours like some places. They got me in and out. Bought my first Audi.

Excellent service. They explained everything and sent a personalized video on what was being done on my vehicle which was great. I will definitely return to this location to get my Audi serviced.

With shortage of cars in the system, Bell Audi is the place you can trust to buy your next car. Mr. Albert and his team make the whole buying process so easy for me. Very professional team. Jarod the sales man is the best in New Jersey period

Terrific experience. Heather was a knowledgeable and attentive salesperson. Asked the right questions, listened thoughtfully to my responses and made the experience stress-free

Excellent customer service. They made sure there was a loaner available for me when I dropped off the car for service. My service technician Alphonse followed up with me on the status of repairs and the car was ready when promised.

This was my first car buying experience without someone co-signing or there with me and Kevin made it very easy. He thoroughly explained all of my options and helped me pick what was best for my lifestyle and finances. Highly recommend stopping in and seeing Kevin for your next purchase! Thank you!! :)

Overall experience is good. Ajay is very interactive in terms of customer retention and how to sell the product. He was able to sell the car in no time and very quick. I visited just to know more about the car Q3. Only thing i would say if Audi could have provided more discounts and offers to new customers, I would be more happy. In addition, I cannot create the user profiles in my car. Looks like there is some tech issue going on with Audi app.I would recommend Audi to anyone.

Christine is a great salesperson. Very friendly and kind. She gives you time to decide and is very helpful. My car purchase experience was a wonderful experience. Would definitely recommend!! ☺️

I bought my first Audi with Max at Bell Audi and the experience from start to finish was exceptional. Before even arriving at the dealership, Max was quick to return my calls, answer my questions, and prioritize my time. At the dealership Max was thorough, respectful, and incredibly kind throughout the entire process. Everyone I interacted with at the dealership was very helpful and pleasant, making the day much more enjoyable instead of the stressful day I was expecting. Max even brought out pizza for my boyfriend and I to eat while we were finishing paperwork. I highly recommend Max & Bell Audi to anyone who is considering purchasing a car!

I was able to book an oil change appointment for the next day. When I arrived, service was fast and courteous. The Bell Audi team did an excellent job taking cafe of our car at a reasonable price.Besides the oil change, I needed my radio to be reset out of SAFE mode. They were able to unlock the radio and even wrote down the code as per my request.I will absolutely come back for service and to buy my next Audi when it’s time.

Purchased a 2020 Q5 and couldn’t be more happier with the service I received. My salesman was Timur and he was outstanding to say the least! Very family oriented and professional!! When I came to pick up the car with my 1 year old son, Timur made sure to change over everything from my old vehicle into my new vehicle and even put in the car seat for me while I signed papers to make it easier on me and the baby. He even made sure to entertain my little one while everything was being put into place. When it comes to the car buying process, everything was smooth and hassle free! Usually Id spend hours and hours at the dealership, but I was in and out within 1-2 hours max. In addition, every staff member I came in contact with was professional with extraordinary hospitality and all smiles. You’ll feel like family buying a car from this place and my next Audi will definitely be from Bell!

Excellent experience with their service department today. Frank was very friendly and helpful!

Great experience! Everyone is super helpful and knowledgeable, all our expectations were met and we walked out with a vehicle the same day. Angelo and Ryan made the process super simple and exciting. It is a great place if you are looking to buy a new car. The team made an important day for us really memorable.

Right from the moment I stepped out of my car for regular service, the staff was extremely courteous and helpful. They understood the issues and then made the comment on the case in the best possible way so that it benefits the customer.Keep up the good job!

Had flat tire called Bell made an appointment got there on time replaced tire did a good job( have tire insurance)

The entire process from start to finish was excellent. I made a dealer inquiry on a Friday evening, heard from Christine Carroll the next morning, and was test driving the car within 20 minutes of arriving at the dealer. The car-buying process is not always pleasant, but my experience at Bell was great.Everyone I worked with—Christine, Ryan, HP—were professionals and treated my wife and me well.Closing the deal was a piece of cake, and when an issue arose around a recall on the car, preventing me from taking the car home, Christine agreed to bring the car to my home (30 miles away).I took delivery of the car today at home. Christine was generous with her time explaining the car to me.All in all, I would highly recommend Bell and specifically Christine!

Service department manager assigned to my vehicle was professional, courteous, and accommodated my requests for updates via email to avoid missed calls.

If I could give this dealership 100 stars, I would. It was the easiest and fastest transaction I have ever made at a car dealership. I got a 2021 Q3. Everyone was so nice, professional and went above and beyond to make sure I got the best deal and service. Timur was the best and didn’t rest until I had everything I wanted and needed. My car didn’t have all weather mats when I got there. All I had to do was mention that, and boom, mats appeared in under 5min! I would drive 3hrs again just to get this service.

We had a great experience! Manny helped us get the vehicle we wanted. It was quick and efficient! I would highly recommend Bell Audi in Edison.

Wonderful customer experience at Bell Audi. The whole team was excellent. I would highly recommend them.

My son and I just got back from the hour drive to look at a used car for my son. I was in contact all day about this certain vehicle that was on their lot, I was assured that they would call me if the car sold before we got there. Well sure enough it was gone and no call at all, but too my surprise it was sold days ago. I know this because the person helping me happen to sell it. Now mind you I was in contact with the internet sales manager and the general sales manager who neither had a clue about the sale of this car a couple of days ago. Yes used car sales are great now I understand that but it won’t always stay that way. Just a bad experience all the way around. Oh and I was told the general manager will call me, but of course that did not happen.

Always great service. Today I went for an oil change and they also patched up a leak in my tire. Took a little longer than normal but smooth process overall

Theresa was professional and engaging throughout the experience. One idiot sales manager nearly cost her and the dealership a sale, but the general manager smoothed things over. The car itself is beautiful and we love it. Detailing could have been a bit more thorough but not horrible

I had initially given 5 stars after purchasing my car two weeks ago but I have to bring it down to 3 stars because of post purchase customer service. Customer service was all great from the moment I walked in looking for a car to the moment I drove out with a car I really liked but for the past two weeks I have called/emailed multiple times to have my deposit refunded but it is still not yet credited back to me. I was told by the sales guy and the finance manager that it will be credited back to my account in 3-5 business days and now it’s been 10 business days. Not a single call back or email reply to help resolve this issue which should not even have been a problem to begin with.

Moshe was a very helpful, knowledgable, and patient sales advisor. Barry made the financial aspect happen. Both great, friendly people that made my experience at Bell Audi memorable.Thank you again for helping me sit behind the wheel of my dream car.

I am owed $1500, and I have contacted them over 10 times! I dropped off my car on 7/16/2021, it was a great experience the day of, Sylvia and her manager Brad assisted me with the transaction it was a delightful experience. They told me I would receive a check for $1500 within 7 days. I checked in with them on 8/9/2021, with no resolution.I have contacted them multiple times and still I have not heard back, I get nothing but canned responses whenever I do reach out and told someone will reach out, if I don’t reach out no one will contact me. This is super deceitful I didn’t expect this from them. I have been more than patient. This is absurd!

TERRIBLE SERVICE, NO RESPECT FOR PEOPLE.I Bought a car from them and i would strongly recommend you go someplace else. I should have realized they dont care about customers when you have a few sales people sitting around ignoring everyone, while customers are waiting to talk to sales people. That would also explain why they are the only dealership with cars on their lot - No one wants to buy from them twice. i would really like to stand outside Bell Audi on the street, and warn people, that they need to go someplace else. When i tried to call and set up service appointment, the person that answered, kept changing his store about what the service department is able to do. which goes to show that their own employees have no clue or care about the customer. PLEASE GO SOMEPLACE ELSE FOR YOUR OWN PEACE OF MIND.

While traversing the NJ Turnpike, we had a blowout. While we waited for NJ Turnpike Motorist Assistance, I looked up the nearest Audi Dealership. Twenty minutes later, with the donut spare on, we headed for the next exit. The next exit was the one I had seen on my map for the closest Audi Dealership. We pulled into the service bay and relayed our story.Dealer Associate, Craig Hewit, jumped into action. He verified the tire was in stock, realized that some maintenance service was needed that wouldnt take a long time and got started as soon as we approved the estimate. We were out the door in just over an hour and 20 minutes. They even washed the car for us!We do not have experience with Audi dealerships as this is our first Audi.Needless to say, this blip in our trip that day (July 26, 2021) was made easier by the understanding, caring and helpfulness of the knowledgeable, competent Bell Audi Staff.Thank you!

Genuinely some of the best service I’ve ever received in my life. My saleswoman, Christine, went above and beyond and was such a pleasure to work with. She is truly the best that I have ever worked with! Definitely ask for her.

Id like to give 0 but Google doesnt let me. Walked in at 10:30, not busy at all. Stood there for 25 minutes and not one person tried assisting me. Rang the bell 3 times and still nothing at the parts counter. I even wrote this review standing here now.

Be aware, was sold a CPO Vehicle with New Tires, 8000 miles later another Audi Dealership said they are unsafe to drive on. Bell would not do anything beside 10% off, due to No one will make good on tires as they are a wearable items. 2.0T Q7

I bought two cars here a few months ago, it was a very easy process and they gave us a great deal. I highly recommend this dealership. I also love driving this car!

Just purchased my first Audi. 2018 A5. I at first was doing some shopping online and saw they had an A3 available for sale. When I called in the morning I spoke with Christine who was beyond helpful and told me that A3 wasn’t being sold but other vehicles in my price range were available. We scheduled a time for me to come in for a test drive. I ended up purchasing the vehicle and trading in my other one. When it came time to talk numbers I knew exactly what I could/couldn’t afford and how much my current vehicle was worth. The sales manager did not low ball me on my trade in. In fact he gave me roughly around the amount I was looking to get for my vehicle. My monthly payments were where I wanted them, the team was great etc. the only reason for the 4 stars instead of 5 is because when I was finally able to sign on the dotted line (after waiting 2 hours since the gentleman before me was taking forever ) is because my monthly payments was higher than what was agreed on. It wasn’t by much but still the principle. If you’re telling me my payments would be $*** per month than it should be honored. I was also promised 2 complimentary oil changes so we’ll see if that gets honored.

Great experience. Kevin was amazing and patient throughout the process of my new lease. Would highly recommend to anyone looking for a new or used Audi.

I worked with Emily on the deal. She was absolutely fantastic. She did everything for me in getting the deal done, even getting the car gassed up and putting on the plates. The price was the price, the price was fair and reasonable. She explained everything and was awesome.She really took the time out and showed genuine concern and care.Everyone from the receptionist to the finance staff were incredibly professional, personable, and there to help. I had gone to ten other dealerships before I bought from Bell Audi, and I have to tell you, none were in the same league. I would only buy from Bell from now on.

My car was serviced on time of the scheduled appointment. The agent at the desk was helpful and informative. Car was ready within the estimated time provided. The updated servicing info was provided along with the next maintenance service info. Nice team at this location .

Fair prices, clear transparent communication. One of the easiest car buying experiences. Christine and Billy are both especially great!

Came in after getting a blow out on the turnpike. Frank (service advisor) and the team had me on my way with no issue.

From the first call to arrival to leaving with my new A4 everything was spotless thanks to Kevins professionalism, knowledge and listening to the customer needs. Very pleasant experience!

Great costumer service. Friendly environment. Ashley helped me chose my vehicle without being pushy. She knew the ins and outs of both the cars I test drove, therefore I knew what the right choice was. Helped me with all the questions I had. A+++

Great experience at Bell Audi. Was assisted with my vehicle purchase by Kevin OConnor. He made the entire experience easy and worthwhile. I called several other Audi dealerships in the area and Kevin’s knowledge and professionalism, along with the great selection at Bell Audi, was what brought me there in the first place. And, I couldn’t have asked for a nicer staff. They’ve got a great team! Now, I’ve got a great Q3!

Christine Carroll was a pleasure to work with. She even came in on her day off to give us the car! She was thorough and very helpful. Ask for Christine if you are looking for an Audi

Purchased a used car from Bell Audi. Excellent buying experience. Easy to work with and transaction process went smooth. Jason Skolnick provided top notch service. I would buy a car from Jason and Bell Audi again!!

First time Audi owner and first time having my oil changed. When I pulled up... I was greeted by Craig. Super friendly... professional and helpful! Overall energy inside of the building was warm and welcoming! I’ll definitely be returning to this specific location for all future maintenance. I was in and out in about an hour and even received a complimentary car wash. Thanks guys !

Angello along with his team were absolutely amazing and patient while getting us into our car!Also, everyone in the building didn’t seem bothered by our noisy toddler while they conducted business which also deserves recognition! All in all, a great experience!

Moshe Cohen and HP are both extremely professional, patient and customer savvy. We enjoyed our lease experience and plan to work work with them in future. They represent the brand very well!!!!

This dealership was the best one I have ever gone to! I want to thank Luis Urina along with Albert for all of their help! The professionalism was so refreshing! Along with the fact that they were never pushy and willing to get us whatever we wanted and accommodate us and our schedules. It was one of the easiest car purchases my husband and I have ever made! Thanks so much Luis!!!

Jason gave great numbers. Clarence sealed the deal. Overall, good shopping experience. Honest from beginning to end. No crazy dealer fees! Car is riding really well so far. Thanks Bell Audi!!!!!

Very friendly service and Craig is very nice!

Bell Audi is hands down the best Audi dealership within the NJ/NY area. Andrew Dash delivers five star service. Our whole experience was exceptional. The entire staff was extremely friendly and accommodating. We absolutely LOVE our new SQ5. Andrew guided us along the way to ensure we found the perfect match for our needs. Highly recommend!

When I made the appointment, I mentioned that it was for a recall but when I went to the appointment, they did not have the part. I understand that this a fairly new recall but it would have saved us both time if I had been notified sooner that the part was not available snd I didn’t have to make the trip. Not a big deal for me - something to possibly change going forward.

My 2017 A6 had power steering and coolant issues on a Friday night. I muscled the car over to Bell Audi Saturday morning and was told that they would not be able to diagnose until Monday, a very fair proposal. By late Saturday I had a video sent to me of the issues with the car. By Monday mid morning the work was completed. All covered under warranty. Customer Service rep, Steven is ‘the man’. Super helpful, customer focused and knows the cars. Great experience in what could have been a real painful one. Thanks.

My advisor Craig Hewit was awesome! He walked me through the service and advised me on what was needed. Very friendly and professional. Great place to get your Audi serviced.

It was a Great Experience working with Christine and All The Staff. The GM is a Really Good Honest Guy. They really came through when I asked for certain things to be done. I would recommend everyone to go there and see them.

Quite delighted with the service. I had a service appointment. They did a good job. Checked everything and did the needful. Washed the vehicle well (interior and exterior).Also I didnt hsve to wait long.

Overall a good experience buying this pre-certified Audi. I believe we got an excellent car at a fair price. Timor was our sales representative and we found him to be up front and honest. The reason this is four star and not five is because I did have a small problem with the finance department over the rate being offered by Audi USA. After negotiations, I was happy with the deal and would recommend this dealership.

The folks who assisted me very respectful and good service even I reached with out a appointment he managed and scheduled one for me on Saturday

Just wanted to say thank you Christine C. and the team at Bell Audi for all of your patience, help, and guidance all throughout my new vehicle purchase.

Location: Better than others, with a large show room and plenty of seating area.Sales Representative: MAX is not your typical car salesman who would pressure you into anything.Overall: Very happy with my selection. Loved 😍 it too much, I got a speeding ticket 🎫 2 days later 🤷🏻‍♀️😂

I looked at used SUV . The SUV was priced right . I had a trade in . I was quoted by 3 different organizations my trade in car was between 7 to 8 thousand dollars . The GM quoted me 4000 and told me that’s what the computer came up with in the quote . I purchased a vehicle elsewhere. Not very fair dealership. They think everyone is stupid!

Plenty of options at this dealership. Christine is very helpful and was on my side during the entire leasing process. Cant go wrong working with her.Check it out in person.

Great service.. No haggling. Quick and pleasant experience.Edit: only negative I just realized is my engine bay was not detailed or cleaned. Very messy under the hood, almost like someone just forgot because the rest of the car was very clean

Great people, especially Christine. Made the transaction smooth and stress free

This was our first Audi experience and it was as fabulous as my new Q7. Thank You Max, Barry & Bell Audi for all your time, patience & making my car dream come true!

Everyone at Bell Audi was amazing during my last visit...to name a few: Mike Slyman, Nik Esposito, Mike Caldero and Adam Winston.Thanks again!

Thanks Christine, for your level of service and easy paperwork! I found the car I wanted online and called to verify it was available and then went for a test drive. I knew I wanted the car and the buying experience was very easy. Highly recommend

The easiest way to convince others about the professional and fantastic customer focused mindset of this Audi Dealership is the fact that I came all the way from Michigan to buy a used car from the Nell Aufi team. From the first encounter and interaction to the very last handshake with Mrs Christine Caroll, who was my so dedicated advocate pulling all the documents, enabled the hold of the car until I could figure out all the details, I knew it was the best choice I could have made on my long search for a car. And mit just a car but the right Audi.There is not a comparable Audi dealership anywhere around me !!So a big Thank You - to All at Bell AudiWe will be back for the next 2 Audis I need to have the family completed with right cars .Wolf

As always, service was excellent. Al Panlilio delivers.

Professional and friendly people! I enjoyed my experience of purchasing my first Audi from Bell Audi. Had to bring in my car a couple of times for modifications and both times the service was excellent, professional and timely. They gave me a loaner both times. Very happy with Bell Audi! Shout out to Ryan, Nik, Tiffany and Kevin!

Professional, Knowledgeable & RespectfulStaff is awesome my lease was done in record time,So happy with my vehicle!! You guys are truly amazing!

Bell Audi is probably the best Audi dealer I have ever dealt with. They are very professional and attentive. Their certified cars are all in excellent condition. Go see Moshe Cohen.. Hes very attentive, patient and welcoming.

They are very professional and so helpful. This is my first year service and Frank Conte is so helpful and guide me on every steps. Super service. The inspection report that they provide is so details. Thank you

Popped a tired in NYC traveling through, called the morning of and they were able to get us in that morning. They replaced the tire, mounted and balanced in 2 hours. Frank the manager was awesome and they even cleaned the inside. Coffee and water available and a wonderful show room to view the sweet Audi classes. I highly recommend this place!!

Love this dealership their service department fast efficient and reliable. The sales team are upfront in all costs and fees. You guys are great. Keep up the great work.

Excellent customer service Ryan made my experience with Bell Audi a pleasurable one. From start to finish he aggressively put a deal together that could not be matched. I will be his customer for a long time

The overall experience was painless. I was trading in a car so I dealt with a couple of individuals but we came to an agreement rather quickly for trade in and purchase price. Albert and Andrew made it happen and I was pleased with their candor and professionalism. I would use them in the future.

This is my third vehicle purchased at Bell - they are honest, swift, courteous and willing to work with you. Ashley was a great help. Looking forward to being back for purchase number 4. Audi and Bell never disappoint.

I needed a car ASAP after mine decided it had enough and needed $8k in repairs. I used the online portal to schedule a test drive and Jason S. reached out to me within 10 minutes and scheduled a time to do the test drive. Jason was so helpful and honest about everything. This wasn’t what you would assume a trip to the dealership would be. He took into account the fact that I wasn’t planning on getting a car and really helped find the best deal for me and my needs. Highly recommend Bell Audi and working with Jason if you are in the market for a new car!

Awesome service at Bell Audi. They have been managing my car for the past 4 years and I have no regrets. They are professional, detailed and thorough when servicing my vehicle.

The details of my lease were very concise. The sales associates were very kind and seems like they genuinely wanted to help, as well as the finance manager. All the information was laid out in front of me and of well thought out manner and overall happy with my experience.

I had a very unfortunate experience with Bell dealership. We purchased an Audi SQ5 last year from them. Though the sales person was helpful, the management was extremely disgusting. They called me to pick up my plates, had to drive down 50 miles to do so. But when we got there they could not find the plates anywhere. Later they said that we were not supposed to get new plates as we were transferring the registration from the old car and we can use the old plates. Next, they did not mail the title to the credit union. On checking with them several times, they said they would be mailing it soon. But turned out instead mailing to the credit union they mailed to me. How disgusting this could be. When they had to sell the car they would be very responsive but once you buy it they turn deaf ears to your concerns and extremely inefficient from operation perspective. I would never recommend Bell Audi to anyone.

Purchased used car at Bell Audi, in less than a month I have a major engine problem. There was no warranty and it was purchased as is. That being said, this type of problem should not be encountered in less than a month. As a sales tactic, the manager Albert berated all the mom and pop dealerships that sell garbage. This is shady and unexpected from such a fancy and highly rated dealership. We purchased here based upon reputation. Bell offered nothing to resolve the situation. Bell Audi will screw you just as fast as the other shady dealers. Extremely disappointed

Clarence Evans was a upstanding fellow even though they don’t have what I was looking for he was nice enough to offer other options

Bought a gorgeous A4 Black Optics Package from this dealership. Had multiple trips to the dealership to look at vehicles and had a great experience each time. For the vehicle I purchased, my salesman Andrew, actually reached out to me that there was a vehicle in stock that I would like! Would definitely come here for my next purchase.

Great experience at Bell Audi! Junior (the youngest of the three Ryans that work there) was very helpful throughout the buying process. Now, my MIL wants a Q5 so Im sending her to Junior!

Great experience! Ask for Max. He was concerned about the things that concerned me. Albert was his manager and was very helpful with answering and explaining all of the many questions we had. Thank you! I love my car.

Management was great despite some computer glitches. Very accommodating and made me feel like a valued customer. Highly recommend, this is the second car I purchased from Bell Audi.

We were extremely lucky to have Christine Carroll during our purchase. She made sure that our process was as smooth as possible with no hiccups. She was very knowledgable and responded to all the questions we had for her through emails, texts and calls. Himanshu Parikh made sure our financing was in order, which only a few hours. Had an overall good experience at Bell Audi and would recommend others too.

Tom and Bell audi is great. even when issues arise they fix the issue. had a wheel issue they solved it and replaced the wheel.Service is good, loaner was good and nice staffwill be coming back here now for service!

Ive bought four cars from Bell Audi and wouldnt shop anywhere else. Highly recommend!

Amazing service advisors. Walked in with multiple issues. Not only did the advisor Victoria take care of my issue but she went above and beyond to ensure that I was comfortable with the whole process of leaving my car to get fixed for a week or two. She followed up with updates of the process the entire time and made it easy. I would recommend this place to anyone who wants exceptional work done on there Audi.

My experience at Audi bell service is always a pleasure from the receptionist who schedule my appointment to the attention Frank gives me. I won’t forget the attendent who provides me with a loaner car to make my experience amazing

Worst experience ever with a car dealer. Went to test drive a used car. Had corresponded with sales person over email and text who was very persistent that I test drive the car before discussing total price or mechanic review. I travelled an hour and was told the salesperson had left for the day - I was on time for our scheduled appointment. I then waited another 45 minutes for them to bring the car. The car would not start and was infested with ants. And then I got the upsell pitch.

Fantastic experience from beginning to end. I worked with Andrew who provided excellent service. I was out with my new car within 4 hours, which is way faster than previous visits to other dealerships. Highly recommend Bell Audi and their beautiful showroom and car selections.

Unfortunately we weren’t able to get a car, but our specialist ( Clearance Evans ) was super super helpful and nice . Im super thankful for his help.

Great experience everything was done in a day and was offered a loaner.. excellent service!