I took my car here after getting into an accident. I needed work done immediately since I was moving out of town. Kevin did an incredible job in making sure my car was ready for me. He went above and beyond, and I’m very happy with how incredible it came out! I would absolutely recommend Kevin to anyone that uses Ultimate Collision! He’s the best :)
Kevin R. Is very professional and personable with a good attitude. The work done on my vehicle was top notch. I left with the feeling that I did not have to worry about the issue anymore after it was fixed.I recommend this shop and Kevin R. They do an exceptional job and are very friendly and helpful. They also let you know how long the job will take and are punctual when its time to give you back your fixed vehicle.
Ultimate Collision exceeded my expectations. I was rear ended by a truck a few months ago. The at-fault party’s insurance company was intent on giving me hell but Matt took charge of the situation. I felt at ease letting Matt take over without the need to involve my lawyers in the vehicle’s repair process. Matt was very professional and carried me along every step of the way making sure that I was as comfortable as possible. If you want to restore the value of your car, use this collision company and thank me later.
I was recommended by my insurance company. starting from the initial phone call to schedule the appointment, the receptionist was very pleasant. on my appointment day, I saw Ed Dasilva and he was very professional, took the time to listen and understand my concerns. He kept me informed through the entire process. He also made sure that I would receive outstanding service. I would definitely recommend this business to all my family and friends. They are awesome.
Alexa & staff are very helpful and polite every time you speak to them. Helpful with all aspects of repair and payment process. We have been to the shop on 3 different occasions and EVERY TIME WAS PERFECT. I WOULD TRY THEM 1ST.Thank you Ultimate COLLISION II
I would like to start by saying that this business does exceptional work. The individuals who work there are friendly, courteous and their professionalism is incomparable. They perform their job in its entirety and complete the related problem meticulously and to the very minute detail. Their service is legendary and I would recommend anyone to bring their vehicle there to be serviced. Kudos to the crew at Ultimate Collision Repair.
Got my back bumper replaced and front repaired, along with a dent job at Ultimate Collision. Ed took me in, explained everything in details, and coordinated jobs professionally beyond expectations. Perfect job, friendly staff members, and decent price. Though they did offer a great service, I surely do not hope to see them again in the near future.
I am pleasantly pleased not only with the work Ed, Tyler and Matt put in to ensure my car was fixed correctly but with the persistence they have shown in working with the insurance company so I could have my car by the holiday weekend.. Thank you my REGGIE looks and feels wonderful.. no more accidents but if I have to.. you will hear from me again.. also lets not forget my friends at the front desk for always being helpful..and service with smile I would highly recommend Ultimate!!!
My Tesla Model S was hit while parked in a lot outside a store. The careless driver accepted responsibility and the police report assigned 100% responsibility to that driver. I brought the car to Ultimate Collision (a certified Tesla body shop) and worked with Edgar. However, the insurer was very difficult, and Edgar and I had to tag team in dealing with this insurer. Edgar was great. The insurer came around, paid the supplement in full, reimbursed my deductible in full, etc. The tremendous surprise came when I picked up the car. It had been fully detailed by Ultimate Collision and looked BETTER THAN SHOWROOM NEW. They did a great job. I highly recommend EDGAR DASILVA and, of course, Ultimate Collision Repair. If you use them you wont be disappointed. Guaranteed!!!
I’ve been going to Ultimate Collision for years for minor repairs on my cars and for those big jobs when involved in an accident- every time I left impressed with their work! not one complaint about their services and professionalism. On my last visit my Audi A5 needed major repairs and was declared a total loss by my insurance company. Ed Dasilva was amazing through out the entire process and went above and beyond to make sure all ran smoothly. He was very responsive and attentive. I absolutely recommended Ultimate Collision for all your automotive needs. Hands down the best and most knowledgeable!
Great guys, friendly, professional of course. Explained the whole process, helped with the rental. Car was completely spotless clean inside and out. Checkout process was a breeze, went over all the repairs, details, line item by line item. They took the time to get the car back to brand new. Everyone was helpful. Ed, Anthony are the guys to go to.
When my brand new Mercedes E300 got rear-ended, I was devastated. I wanted an authorized Mercedes body shop that would take good care of the car and make it look like the accident never happened. I shopped around and got quotes from multiple body shops but none of them were as professional as Ultimate Collision. Not only is the place credible looking / presentable, but there is a man named Edgar Dasilva there who gave me the confidence that I would be happy with the end product. The process was so smooth - start to finish. I ordered the parts over the phone with a small deposit and when the parts came, dropped off my car and got it back within 3 days. Voila! The job was so well done that my car looked brand new just like I got it. Moreover, throughout the 3 days, Edgar was available for questions and kept us in the loop on the progress of the repair. Super professional.Thank you Ultimate Collision and especially Edgar for saving the day.
Ultimate Collision is hands down the best body shop around. The staff is very welcoming, knowledgeable and professional. Their customer service and quality workmanship is superb. The paint job and detailing was simply outstanding. They did not hesitate to go the extra mile to make me feel like royalty. The car was returned to me looking as good as it was brand new. Highly recommended for all types, from classics to exotics and they are certified by all manufacturers. Special thanks to Ed DaSilva for his patience and dedication dealing with the insurance company and throughout the whole process.
This shop is the real deal. My Audi was involved in an accident and now it looks brand new after the repair.The staff is professional, the service is excellent, and I would trust them to do all my repairs moving forward. Easily the best place in NJ. Edgar was there for us throughout the process and handled everything diligently. Definitely recommend!
I have after market parts on my vehicle and my insurance wouldnt cover the cost, but Ed and the staff at ultimate collision were very clear and gave me all the options. To my surprise they were able to fix the part and saved me $800 dollars. The staff at ultimate really go above and beyond to get the best options for their customers.
Everyone at this shop is very helpful and work hard in making sure you get the best for your buck. We worked with Ed who even contacted us after hours to keep us updated as to the status of our car and any communications between them and the insurance. I recommend this shop for their professionalism and great customer service.
My front bumper had popped out from one corner after backing up from a high parking spot. I took a trip to Ultimate Collision and in a matter of 10 minutes Edgar had come out to help me. He fixed my bumper at no charge. Talk about great customer service! I highly recommend ultimate collision; they have superb customer service and care about the customer, which is hard to find nowadays.
Ive have utilized Ultimate Collision three times over the years after having been hit in accidents. I picked up my new car the other day after someone had backed into my side panel and bumper. The body work was professional, excellent and done within a reasonable time. I pulled into my driveway on my return home and my next door neighbor remarked my car looked better than when I bought it in February.Highly recommend the shop.
A neighbor accidentally backed into my Audi and while the damage didnt appear to that significant, it actually required a major repair. Ed and his team at Ultimate did a fantastic job in making the car look brand new. It was impossible to tell which side had been damaged. Customer service and attention to detail are definite strengths of this repair shop, and I would highly recommend it to anyone needing their services!
Very punctual and great with communication regarding car status. Sent two cars there now and they let me know immediately when it would be ready and were always on time. Will definitely come back with any future repairs. Thank you to everyone at ultimate!
Ultimate collision is the only place my family takes our vehicles to. From start to finish, they are the most professional, hard working, caring shop. They take care of everything from insurance to getting a rental. Ed Dasilva was a pleasure to work with. Told him I needed it back ASAP and he did everything he could to turn it around in no time!
Audi Q5 Sportback 2021, i had an accident and damaged bumper and headlights and lower bumper grill and front bumper. I waited almost month because if One Interface module not available in USA so have to order from Germany. When i went to UCR and i seen my car after repaired, damn trust me it’s looks like brand new even when I took car from showroom earlier when i bought that time it’s doesn’t looks like new and from this shop me and my cousin were shocked that look at it, it’s brand new and no one can say it was damaged earlier, even not a 0.1% different than newer. Waited 1 month but it’s totally worth it. They said feel free to come if you have any problem! Anthony who always follow up with me and Jerry (owner ) very polite man!! Thank you so much and thanks for always follow-up with me during entire work!!!
5 stars aren’t enough to describe the amazing job and the amazing service from Ultimate Collision (Edison, NJ).I brought in a 2013 Honda that had an extraordinary amount of scratches over the exterior. I had, embarrassingly, used a small snow blower too close to the car during the recent storms, and it left scratches that ran from the front to the back on both sides. I was so upset about possibly needing expensive body work and/or painting. Instead, I got back a car that looked brand new at an EXTREMELY reasonable price.When I picked it up, it was parked next to a Ferrari and my Honda looked better than the Ferrari!!They even did an interior cleaning that was impressive. The car looked and smelled new, inside and out!The best part was dealing with Ed Dasilva. From the minute I stepped into the shop, he was incredible. I asked for a quick look/estimate, and within minutes, he gave me a price and eased my mind about taking care of the issue. From setting up the appointment, to sending photos of the progress, to responding to every text question I had, to sending a driver to pick me up when the car was ready, to holding open the door as I was handed the keys on the way out, he IMPRESSED. I’ve never had customer service that was that friendly and that good!!I never thought I could be so happy about a car repair. I really feel like I have a new car. Amazing…
HIGHLY recommend Ultimate Collision for all of your car repair needs. The team was an absolute pleasure to work with and put the utmost care into repairing my car. I couldn’t be happier with the results and very much appreciate the wonderful customer service I received. Big thanks to Edgar, Bridget, and everyone else over at Ultimate Collision!
This is the best place for any kind of auto body work. They are Tesla certified and they did a fantastic job on my model 3.Edgar helped me from beginning to end and also helped me with negotiating with my insurance company (Liberty Mutual).I strongly recommend 👍👍
Amazing service from Edgar. My BMW was in an accident and theyve repaired so well that it looks almost brand new now! Will definitely be going back here if I ever need any repairs on my cars. Edgar communicated super clearly with us throughout the process and even sent repair pictures when complete. Definitely recommend!
Highly recommend Ultimate Collision as a Tesla certified body shop!Ive used them in the past, and recently brought my Tesla S with a scratch on the trunk. Edgar Dasilva was extremely helpful, professional and knowledgeable, and handled my repair in a timely manner. I couldnt be more pleased! If you are looking for a reliable top-notch service, look no further!
Recently, my husband was involved in a hit and run collision. After taking his car to numeroud places recommended by his insurance company, and finding that they were more interested in making money from the insurance company and from him than meeting his needs, he began asking around and was recommended to go to Ultimate by a relative. What a difference! He worked with Edgar, who he found easy to work with, cooperative and helpful through all stages. The work done was impeccable and the car looks like no damage was ever done - as good as the day he got it. We will be using Ultimate Collision for all of our body work going forward.
Excellent experience with Ultimate Collision! If you’re looking for certified Tesla body shop look no further! They did an amazing job with my Model 3. All staff was an absolute pleasure to deal with but Ed DaSilva stood out the most during my experience! He communicated extremely well and walked me through all aspects of the work being done. He even transported me to the pick up my rental car! They cut no corners and I would absolutely use Ultimate Collision again. I would highly recommend them to anyone looking for a body shop!
Ultimate Collision Repair lives up to its name and is highly recommended if you need a professional, courteous, clean and competent shop to fix your luxury vehicle. Edgar is the man and went out of his way to help walk me through my Audi A4s damages and the process with insurance. The experience was a breath of fresh air especially after first working with an unscrupulous mechanic. Thank you Ultimate Collision and Ed for making an unpleasant process as good as it could possible be! Highly recommended.Update: A big shout out to Ed Dasilva from Ultimate Collision who went out of his way to made a nervewracking process after my car accident as smooth as can be. So grateful that he helped me literally recoup more than $5K back from my insurance company for a collision that was deemed a total loss for my brand new Audi. Ed and this shop are ultimate pros.
Jerry and team did an amazing job on my 2008 Porsche c4s. I wanted to add a factory aero bumper to my car so I took it to Ultimate Collision Repair after a lot of recommendations from fellow Porsche enthusiast. Not only did it give me peace of mind that they were a porsche certified collision repair center, but Jerry took the time to explain everything to me to make sure the job was done perfectly. I cant be happier with the results. I would definitely recommend Ultimate Collision Repair to anyone.
To say I’ve had a great experience at ultimate collision is an understatement. This will be the second time using them for my auto body repairs. Getting into an accident is stressful enough. Getting your vehicle fixed shouldn’t be and they definitely make sure of that. The receptionist Bridget is so friendly and helpful, and Edgar was very efficient in providing me with estimate for my car. On top of that, he guided me through filing my claim through insurance for my repairs. My car came out gorgeous the first time and I am looking forward to seeing my car after these repairs are made.
Super friendly, especially Edgar. He was a pleasure to deal with. Best body shop experience I’ve ever had. Edgar was personable, transparent and delivered ahead of schedule on everything he told me. Rental car experience also was the best I’ve ever experienced.
Aside from the amazing job they to my Benz and the best customer service, Edgar Dasilva provides the support to his customers. My insurance was giving me a very hard time covering my windshield under my auto accident claim and Edgar went above and beyond to get this approved smoothly.
Going back to my favorite Bodyshop after a few years since my last visit was no disappointment, in fact, my experience this time was beyond expectations. Their work, professionalism and customer service is second to none. Having to deal with Insurance companies like State Farm is already a challenge, but that did not stop them from getting my car back to factory condition, looking as good as when it came out the dealership.Shout-out to the team at Ultimate Collision, but specially to Edgar, who took care of me throughout the whole process.If you want a job well done, look no further. They are certified by most if not all car manufacturers including high end and exotics.
I was pleased with service overall. I would recommend and come back for work in the future. On time and quick turnaround. Ask for Ed. He was friendly and professional. Thanks to the team at Ultimate Collision Repair.
Brought my car to Ultimate Collision Repair after I was rear-ended — and my car came back brand new! So impressed with the quality of the repair — and the staff was great to work with. Thank you Ed and team!
Top notch experience here Ed was very helpful in installing a front lip for my Subaru Wrx. I’ll definitely be back for more work here soon
There are many collision repair shops or business around us but the few that stand apart are the ones who focus on customers and their experience dealing with the process.Ultimate Collision stands apart with their exemplary customer service, speedy communication, friendly staff, knowledgeable techs and managers and on time delivery.Great job by Matt, Jerry and Anthony from( QC). My car was delivered right on time with a fabulous job and delivered cleaned. It was not just a pay and pick up situation but they took time to explain all the work that was done and we did a thorough walk thru. Very satisfied and they guarantee their work for a lifetime.Amazing body shop, their high quality of work reflects in every aspect of the business. 👏👏👏HIGHLY RECOMMEND.
I was in for a minor bumper cover and exhaust tip/muffler realignment from a fender bender at the end of my driveway. Frustrating stuff. They were aware i was paying on my own and gave a very fair price for the work. Very pleased with the results and would use them again.
Ultimate Collision did an amazing job on my VW Jetta. Ed and his guys are artists. Thank you for going above and beyond!
Ultimate Collision did a flawless job on repairs from an accident but what impressed me the most was their concern for my safety. In the process of repairing my car, they showed me that the cars undercarriage was completely rusted. Some of the suspension parts were even rusted through. Edgar and the team went above and beyond to make sure all rusted parts including nuts and bolts were replaced so that I could drive the car safely for years to come. Not only were they meticulous about the repairs, they made sure I had a completely safe car within my budget. Thanks guys for a job well done and sorry Edgar for the sleepless nights and headaches this car gave you.
Edgar was very helpful and did an excellent job on car, just like it is new, the color matched perfectly. He was friendly, explained me everything. The lady at the front desk was very courteous and helpful. I would certainly recommend this place for repair. Thanks.
Amazing work from the ultimate team. My Audi looked and smelled new. Very professional and pleasant to work with. Thanks 👍 👍👍
Brought my Fiat to Ultimate - they know how to treat a woman right! Ask for Edgar Dasilva if you know what’s good for you.
Very professional!!! My car was in an accident and they worked with my insurance company every step of the way. The car was totaled, but Bridget and Matt took great care of me. This shop provided estimates on individual repairs, so I could make an informed decision. Very honest people here...I did get 2nd opinion...Youre in good hands with this shop.
Great service! Great experience! Definitely recommend to anyone. Ed Dasilva took great care of my S5 from start to finish. They treated my Audi very well!!!
I did an extensive background search of authorized Tesla repair facilities within 100 miles and Ultimate Collision was the clear winner. They did a high end teardown and repair of my Tesla Model 3 after it suffered a significant rear impact. The damages were extensive. Edgar kept me informed every step of the way sending me pictures of the repair as it progressed. The end result was that the car restored to a like-new condition. I would highly recommend this shop.
Ive been to ultimate collision twice in tbe last few years and both times I was extremely satisfied. They are extremely professional, give detail information, environmentally friendly and quick. Ed DaSilva in particular helped me this last time and quickly addressed my repair needs. Super appreciative of them.
Ultimate Collisin is the ONLY place I will have my car repaired. The staff is so kind, the fish are adorable, the tea is complimentary, & Egdar truly treated Daisy, my brand new Honda Fit, with so much care. I was unfortunately involved in a hit and run (I was the victim in the situation) and poor Daisy lost her driver side mirror as a result. Thanks to Ed, my mirror is as good as new, & he even accommodated my crazy work schedule to finish the job. I could not be more thankful for the individualized care Daisy & I recieved! I will now think of Ed & the Ultimate Collison staff with gratitude every time I successfully merge or switch into the left lane. Thank you
Had my Model 3 taken here after getting into an accident. Came back looking fresh off the factory. Extremely satisfied.
Ultimate Collision Repair was phenomenalfrom start to finish. I had Edgar help me with my Mercedes and he took care of everything. The communication was open and clear. I knew what was going on and when it was going on. I had my vehicle back better then new and I owe a great thanks to the entire team at Ultimate Collision Repair. They are truly the four seasons of vehicle repair and I would recommend them any day of the week.
After having an accident in Upstate New York at the beginning of December 2020, I had my car towed to Ultimate Collision. Not knowing what type of damage occurred, I spoke with Edgar and he went through the steps of what would happen from my insurance adjuster looking at it, to the repair process, and finally when he estimated it would be done and ready to be picked up. As upsetting as it was, Edgar and the staff at Ultimate Collision were very professional and caring. If you are ever in need of a car repair, dont hesitate to use Ultimate Collision.
I came here because some kid threw a ball at my car. It didn’t dent it but it scuffed the paint. When I stopped by the mechanic was awesome. He said hold on a minute and went to get some tools and took the scuffs off within 5 minutes. They didn’t charge me and were honestly awesome. The guy told me stuff like this that isn’t actually damage we wont charge for, another shop quoted me 1600! This is how you know these guys are honest and genuine. Thanks for making my day!
I came to show my car . But Edgar Dasilva just basically heeled me to do minor cleaning And fixed my scratches. This what the great customer service is about..
The service at Ultimate is unmatched. Ive had two cars (Maserati and Honda) repaired here and each time the service was impeccable. Rarely do you find a shop that cares this much about their workmanship. Anthony Thompson was especially helpful and highly recommended. And if you have a high-end luxury vehicle, I wouldnt trust it to anyone else.
This place is great. I had some pain scuffs on my Tesla and Edgar fixed it super quick for FREE! Highly recommended!
I am very satisfied for the work and dedication of Edgar Dasilva. I got Edgar to help me with my scion and he took care of everything and now I am so happy. I recommend this shop to anyone needing an auto repair.
I had a 2012 Mercedes Benz E350 which was hit on the passenger side by an errant driver. The damage ran from the front door all the way to the rear bumper and wheel. I brought the vehicle in as it was and very dirty. After about two weeks, the vehicle was ready for pickup. The results are amazing. The vehicle was not only meticulously repaired, but also detailed and sterilized. It looked like it rolled off the showroom floor! I can’t thank the team at UC enough for the great work! This is my second vehicle done by this shop. The first was my 2018 Subaru Forester about a year and a half ago. Also, a huge thank you to the gentleman for explaining the repairs in detail. (I apologize for not asking for your name!)
I was very hesitant to use Ultimate Collision due to this repair shop not being in the authorized networkof repair shops for the insurance company I had to go through. The insurance company discouraged me to go out of network. After meeting with Edgar I decided to go forward with them- and I am so happy I did. My Lexus was in the shop for about a month and Edgar updated me when needed on any new issues with the repair. Aside from a few hiccups when dealing with the insurance company, dealing with Edgar was a pleasure and stress free; and I knew my car would be returned to me in perfect condition. My car looks fabulous - I couldnt be happier - and I would absolutely recommend them.
This is going to be a lengthy post but be rest assured certainly worth the read.Our car was hit back in August (4 months ago). We were told to go to a body shop by our insurance company and they quoted us a $2500 repair. The insurance company (ALL STATE) on the same hand told us we couldnt use the initial body shop for some reason. As a result i did some research on Ultimate Collison and decided to go with them.All State had tried numerous times trying to get us to settle for a total loss of $3200. Ultimate was not only unsatisfied with the initial repair estimate but the total loss estimate. THIS IS IMPORTANT. if ultimate did not fight for this claim the payout or repairs. We wouldve most likely been screwed.Quote to fix ~Body Shop A (Who only took pictures) : $2500All State Insurance Adjuster (Who only took pictures) : $3000Ultimate Collision (Did a full tear down) : $7000 - $8000These totals are far apart because Ultimate actually tore down the car VS people taking pictures and guessing. All State really made every effort to screw us on this and the Ultimate team fought for us.The total that was offered by All State: $3200the total after Ultimate fought with All State: $5000I do believe if Ultimate did not step in and actively fight for this claim our payout wouldve been drastically or we wouldve been left with a band-aid fix / lemon carI would like to extend my thanks to:Gerald the owner for explaining the intricacies of the industries and helping me better understand my claim.Edgar the claim handler / project manager for quite honestly telling me how it is and the next steps in the process. This help me set a realistic expectation.Both Receptionist for not only taking my calls but also being attentive and answering any and all questions i had. I frequent a lot of body shops in the area and boy is it nice to hear a friendly voice that generally cares. A LOT of other shops just have receptionist that are disconnected from the actual operations of business but not Ultimate.Thank you guys so much!
I got in a car accident in West Virginia and the Auto Body shop that I went to did not do a great job in fixing my car. After I drove home this became very apparent so I took my car to Ultimate Collision. They were able to identify the work that was improperly done and work that still needed to be done --they did a great job in fixing everything strategically. They worked with my insurance so that I didnt have to deal with anything. The guys were courteous and knowledgable. I would definitely recommend this shop to anyone needing auto repair.
Ultimate are a Tesla approved and referred business so they were the go to shop after an accident required the replacement of the rear bumper. Its back and as good as new! Their staff were extremely professional and friendly. I would definitely recommend them.
*Due to Google review character limits I had to remove my Update #1 and Original Review - See Yelp for those to get the full story....*** UPDATE #2 Jan. 2019 ***I felt my update #1 was fair (even added 1-star) as well as accurate and respectful as to what corrective actions were taken, but now that Im being called a liar lacking morals and ethics and the owner is changing his story Im happy to reply with some evidence (2 photos attached) to defend myself as well as point out his omissions.Claim #1/#2 - That I had no errors on pickup and I did not drive directly to Tesla after pickup. As shown on my attached TeslaFi log of 12.7.18, I left UC at 11:54am and after a short lunch break arrived at Tesla Springfield at 12:15, was onsite for 1-hour and 18-min while my issues were diagnosed and scheduled for later service. Did I go there just to chat? Lets call them... Also on this TeslaFi log youll notice my next stop which was Signature Detailing where the damage (high pressure water bubbles) to my PPF film (unrelated to my repair on driver side front & rear doors) was assessed and later corrected for me free of charge by Greg.Claim #3 - That Tesla just decided to replace my Radar under warranty for no reason and not due to the error (Autopilot Unavailable) previously mentioned. Again, see the attachment that shows the Tesla invoice which states, Tech. discovered damage to front radar bracket, which is interesting since it was listed as a replaced item on my UC final invoice. Tesla also replaced the radar itself as well as another part to fix their faulty repair being that they referred me to UC as a certified shop. I did not neglect to mention anything about Tesla removing the bumper per repairs, I sent you the same exact invoice via email. Better yet as a Tesla certified shop you should be able to get the data/error logs from Springfield as well as the repairs for the dates and issues claimed, they were able to tell me when they were first recorded in their system, you should know this...PROVE ME WRONG!Claim #4 - At the time of pick up both Matt & I inspected the car prior to you taking it home. As previously stated I quickly examined the exterior of the car, but never even sat inside the car while Matt was present due to the fact it was barely 40-degrees and windy (also shown on the TeslaFi data log), hence the not seeing the errors immediately. When I did discover the errors AS STATED in Update #1, I should have refused delivery, which was admitted clearly. I also have a witness (my father) who dropped me off that delivery day as to the extent of the inspection. I didnt however see your admission of your claim that sometimes these errors just pop up, and you cant explain them.. that was your explanation the first time around on the phone.Beyond that all Jerry wants to keep repeating is 5-weeks after and your 17-day repair period that was only missed twice, but these are just distractions from the facts. They may have been in the business a long time, but still havent realized customers dont owe you anything, youre paid to make THEM happy...the FIRST time, lucky for them they got a second chance and a fair update to go along at that, but that wasnt enough apparently? Im happy to go to Tesla corporate and/or NJM insurance to discuss my repairs and claims further.
Very Professional, and impeccable work. I took in my WRX STI for a scratch repair and had a OEM wing installed, and had a ceramic coat applied. I was kept updated on the progress of my car and wrapped everything up within a week. Couldn’t be more please with the service and will return if the needs arise.
Excellent business. Excellent customer service. My Tesla Model 3 was a wreck. To be honest, I was expecting to get a car that was repaired and was expecting to see signs of a previous accident even after repair.... there was glass literally in every corner. Nope. What I got was what looked like a brand new car. Looked brand new inside and out. Even had that new car smell. it was like driving my Tesla off the dealers lot. there was not a single visible blemish from the (literally) hundreds of thousands of pieces of glass that littered the leather seats and everything else. The glass even got under the window controls, in the vents, EVERYWHERE. I have no clue how they got that out of there. Either alot of patience, or some kind of vacuum from the future. probably the former. Either way, they somehow got every piece of glass out of that car without leaving a single scratch on the leather or anywhere else for that matter. Big shout out to Edgar who is patient like no one Ive met before and responded to my text messages at all hours of the night. Big shout out to Matthew who replied to my one million questions via email. Big shout out to Bridget at the front desk who was so helpful in coordinating transportation of my car and always a pleasure to speak with over the phone and helped me feel reassured from day 1. Im really annoyed I cant remember the name of the man who was there on the day I picked up my car and helped run through a number of concerns I had (im paranoid sometimes) as well. Big shout out to you too -- you know who you are. The staff here are great. and they do excellent work. You see Ferraris, Lamborghinis and other exotic cars parked outside for a reason. Its cause they are the best. Honest business as well and are desperate to make you happy. these guys installed a full nose wrap on my car after the repairs at a price lower than any quote I got from 3 other shops. I might have to mail them a bottle of champagne as a thank you. if you walk away from these guys in a bad mood, its probably your fault, not theirs.
I have used their service twice in 2016 and 2020 for Merc E and Tesla S, they did beautiful job and came out exactly as it came from factory, courteous, friendly, professional. I certainly recommend them.
First time having to use a body shop and glad this is the one I chose! Fantastic work, you won’t regret it. Edgar kept me updated week to week on the status of the repair.
FANTASTIC WORK !!!Car came out like new...They did not give in to insurance company tactics...demanded the proper factory parts...would not use substandard parts...that would not fit or look proper...its the little things that count...THANK YOU Edgar and Ultimate Collision...
I highly recommend them! They are amazing people and they do a great job ! You will not regret it!!
Best in the business! ask for edgar, anthony and bridgette. they were the best. done in a timely manner and worked with the insurance directly.
I used my vehicle to host guests through Turo and had a client scratch the rear of my car. Luckily I had the crew at Ultimate not too far from home to help me by going above and beyond with my claim. That scratch turned out to be a lot more than the insurance company had initially quoted damage on. They had to deal with third party insurance company that was fighting my claim every step of the way. That didnt stop the crew here to help me get everything that I was entitled to and repair my car correctly and quickly. The whole process took longer than expected because of the insurance claim company but Ultimate was able to fight tooth and nail to get me squared away. The car looked like new after Ultimate got done with it. They also took care of a few other minor things while I waited for the insurance to completely pay for the claim. Their dedication to helping me get my car back asap and fixed correctly earned my trust to be their customer for my next mishaps.
I cannot express enough how happy i was with the service I received. After recently getting my car back from an accident, NJ got hit with a freak hailstorm in July. My car was obliterated. I dropped my car off Sunday, picked up Friday and they even detailed it for me. Even though I HOPE I never have to come back, this is my new go to place.
Chose Ultimate for a minor repair on my Tesla model 3. The shop was recommended by my father-in-law who has taken high end vehicles here over the years. I could not be more impressed or recommend this shop enough. Everything was smooth as could be, from scheduling my car on time to handling the insurance company on my behalf, it was all easy. I have to point out that they treated me above and beyond good... update calls from Jerry the OWNER...an extremely thorough walk around of the vehicle with another senior person (Anthony). All of this white glove service for a minor repair that was under $400!! And the car, of course, looks fantastic. I hope not to need to come back anytime soon but count on it if I ever have a body shop need. Highly recommended, a wonderful experience top to bottom. Wish other businesses treated customers as good as this shop does.
Ultimate Collision has done exceptional work on my car. Very detail oriented and quick . Highly recommend them for any auto body repair.
I went first time I had a good experience I can refer everyone.excellent job and reasonable. Thank you
My experience with Ultimate Collison was great. I was pleased with the service from the time I called to make appointments and from time I picked up the car. They are so professional and they finished work before the date I was promised. They even are conscious on using methods that are not harsh to the environment. I will definitely use them again if I’m in an accident.
Professional and timely service.. !
This is my second time using them and they did a great job both times. I am super particular about my car and it came back better than the day I purchased it. I would highly recommend them to anyone needing body work done on their car.
Great business- professional, friendly and did a little extra. They fixed my car and detailed it as a courtesy. Thank you guys for your help and being eco friendly while giving good quality!Stay safe!- blue versa+
It was a wonderful experience! The car looks like new again. Everybody was very nice and helpful. I will certainly recommend you to everybody
They provide very good service
I recently brought my vehicle to have some rework done to it from a different shops poor work. The rear bumper on my 2017 Hyundai Elantra had been replaced and the bumper was not properly painted and mounted which caused the paint to start to peel back. I dropped the vehicle off at ultimate collision within a week the repairs were completed, now there was a small hick up when I went to go pick it up which I brought to Anthonys attention, he immediately apologized an asked for 1 more day to make things right. When I went to pick up the vehicle the job had been done perfectly, they really did an amazing job and even buffed out my vehicle completely and helped eliminate some minor scratches throughout the vehicle which they really didnt have to do. I will 100% recommend ultimate to who ever needs repairs to there vehicle from any makes or models my Hyundai was treated as equal to there higher end work. I couldnt be happier with the quality of work that was done to my car, thanks to all who were involved in my vehicles repairs and especially to Anthony.
It took a little longer than I expected, but Ultimate did a great job replacing the bumper on my 2016 Mercedes CLA 250. The paint job on the new bumper matched perfectly and it looks as good as new. Thanks for the great work!
The team at Ultimate Collision was great. They provided great work on my 2018 A5 and they helped get back in the car as quickly as possible without losing focus on quality and the environment. Genuine OEM parts were ordered and put on the car along with making sure all sensors were operational and the coat of paint.Would recommend to anyone that needs to have body work on either an expensive or not expensive car.
Ultimate Collision is by far one of the best body shops in Central Jersey. When I brought my Audi s4 there for an estimate, Matt greeted me right away and took time to come outside to look at my damaged car. He was very polite and professional through the whole process and kept me informed through the whole thing. The crew handled all the details with my insurance. Matt even took pictures of all the damaged parts of my vehicle and the process on the repairs. Everything went as smooth as possible and I am willing to work with in the future for all automotive repair needs. This shop really knows what they are doing.
The car looks good but I would not recommend this company. I called everyday for a week because everyday they told me the car would be ready the next day. I was promised numerous times I would receive a call back and never received the call.
Company is accommodating to needs
Just dropped off my Cadillac at Ultimate and so far they have been great. I was reading some reviews and got annoyed with people disrespecting Bridget who I assume deals with all or most of the clients. Like I said its only been a cpl days but she has been awesome and extremely helpful. Im a lineman electrician who installed transmission lines across the highway from the shop. Would always see the high end work they did. Was diagnosed in jan 19 with NHL and waited 3yrs to purchase my Cadillac. Its my therapy, lol,believe it or not. Spoke with a tech yesterday, and feel confident about their knowledge and workmanship. Will check back. And for everyone relax thier only people like us, chill. Well I dont normally do reviews but felt compelled because of ultimates awesome quality repair work, but the extent they go to make this difficult time as smooth as possible. Anthony, Bridget and all the employees i dont know names, i couldnt thank you for your professionalism and high standards of pre loss condition. Ty, wouldnt think twice about recommending your quality work.
Great service, incredible workmanship! When other auto body shops recommend another shop because of there experience. It’s got to be good! And they were, thanks
Brought my car in because I got into my first car accident and my car ended up being a total loss. Even though it was an unfortunate situation, Bridgette (front desk) helped me through the whole process of calling the insurance for me, going through the estimate and constantly reassuring me of everything that was going on. I cant comment on any actual work that would have been done because my car was unrepairable but they were very informative and super helpful since I have never been through this whole process before. Definitely will be coming back for any work I need on my future car!
Great customer service, the owner Jerry is very responsive and communicates well and often. The work done to our car was top notch and completed on time. I would definitely recommend this place to others, I have dealt with body shops in the past and none match the quality and schedule offered here. Nice work!!
These guys are the absolute best.... They are very courteous, professional and friendly.... Jerry is a very good man and he actually takes his time to make sure the customer is 100 percent satisfied...... They did wonders on my dads Bentley twice...... Awesome craftsmanship.... Keep up the good work guys.....
This place is unbelievable. My car had a few dents on the right fender. A shopping cart flew into the fender leaving these small dents. I brought in my car for an estimate. Filled out the paperwork and waited about 15 minutes. So far so go, right? Next this guy tell me to follow him to my car to create the estimate. I said create because I felt that he basically wanted to work on my whole car instead of just the fender that had the dents. First he started out saying we have to replace the fender. I asked him if we could just work with the same fender and just push out the dents. He said doing so would not work as the metal would not take the same shape as before. Lmao. Next he said that we need to repaint the fender, hood, bumper, and door. I asked why? His reply was priceless. He explained that if we only painted the fender, there may be a sight difference in tone from the hood, bumper, and door. So I asked, what about the rest of the car? Wouldn’t the tone be different from the rest of the car? In my head, I said so what are you going to suggest next, let’s paint the whole car to match the tone? Anyways, to make a long story short the estimate came to be $2,300 for all the work. I went to another place and had them give me an estimate for the same fender. $405 to bump out the fender and repaint. Just got the car back and it looks like new. Ultimate Collision is a rip off. If you are happy to give money to a company that doesn’t know what they are talking about and overcharge you, this place is for you.
Nicole from front desk was very nice. 10/10 great service
Even after the mixed Google reviews I threw caution to the wind and brought my car to Ultimate Collision.I have a 2010 Honda Civic Coupe. I got rear-ended and needed to replace the bumper. My Service Agent was Matt. He was super nice and gave me the estimate but warned there may be some damage under the bumper - which there was. Ultimate had my car for 8 business days (really 7 if you count the day the other drivers insurance company took to assess the damage).My car looks perfect. I cannot tell that any accident happened, or repair was ever done. They really did solid work.As far as customer service, I dealt with Matt for most of it and he was great. I met Bridget when I picked up my car and she was very nice. And finally Anthony helped me when I picked up my car - explaining everything to me and did a walk around with me.... he was very friendly.The price. Well, you get what you pay for I believe. It wasnt cheap, but it wasnt overpriced either. I would absolutely recommend Ultimate Collision. I do look at reviews, but as far as my experience Im glad I didnt pay attention to the negative ones... I would have missed out on a great repair shop.
They really need to work on being a bit more personable at the front desk. Also I followed up like 4 times over the phone because I was on short notice to return my rental and they said they would call me and never did. The 4 stars is for the excellent repair work and they even cleaned the inside of the car and washed the exterior. Gotta say, my car never liked better.
Great work on my car. They work a little bit slower than some other body shops, but know what they are doing and use quality parts. No attermarket parts used on my car. Would definitely take my cars back to ultimate Collision.
Im going to give this place 5 stars simply because their customer service is outstanding. While waiting for an estimate in their lobby, I heard the two women at the reception area and they were so friendly and informative. Their phone was ringing nonstop and the girls managed to answer all of the questions on their own! I was shocked. Ive never seen a body shop more organized and professional from start to finish. Many of my friends have had their body work done here and they all referred me here. I did not get any repairs here yet because Im waiting on my insurance agent to get back to me but I will definitely review again after I get the work done! Thank you for such a warm friendly experience! I will be referring my friends and family!
I brought my car in to get repaired when someone hit it so I wasnt going through insurance. Im from Staten Island but a friend recommended me here and Im glad I went. The place was clean and organized. The owner told me a bunch of different ways to fix it and how much each would cost. He told me when the car should be ready and the price it would be, got a call from them the exact day and picked up my car. No surprises and a pleasant experience.