I had the best oil change experience Ive ever had at this Jiffy Lube. Benjamin and Brian were so professional, knowledgeable, and friendly, and the service was fast and thorough. I will only be getting oil changes here from now on!
Ben and Barry are the best people ever. They made my oil change experience great, quick, and efficient!
Barry and Brian were awesome. Efficient, professional and helpful when I had questions.
Have been coming here for oil changes for a few years and have never had any issues. Employees are very professional and quick to answer questions/offer recommendations for services. Great experience!
Very friendly and very fast. I will return.
Amazing service also quick and fast
If I could give zero stars I would. Went for an oil change and there was just one guy working. He said he could do it but it would take and hour to an hour and a half. Not his fault but that place needs some staff. I went elsewhere.
First time using this Jiffy Lube. Very prompt service, yet not intimidating or rushed. Brian was very helpful and made the whole process kind of relaxing and enjoyable. I will be going back.
Jakob and Charlie took good care of me. Despite of having to order a filter, they had me out of there in less than 30mins. Really good service. They respect social distancing. Thank you guys !
Quick, knowledgeable and professional staff. Jordan and Denzel checked the car, changed the oil and filter and topped off any fluids that were low and answered all my questions. They made a repeat customer today. Thanks guys.
Very quick and friendly service.
Every time I have used this Jiffy Lube I feel taken care of and educated. Ben is awesome and I‘ll always come back here when I need work done. Great service!
This place provides excellent service, Jordan and Barry were exceptional and Ill definitely be back!
Friendly, incredibly knowledgeable, no-nonsense staff. Proven trustworthiness. Two thumbs up.
Refunded the full amount of the oil change - Great general manager that really stands behind the practices of the company. I would definitely give them another shot.
Very friendly and professional service with solid recommendations. They didnt push products i didnt need which I appreciated.
Mario the manager was awesome! I didnt have to wait at all. He came outside to greet me and guided me. He was multi tasking with other cars and was pleasant to everyone waiting and very efficient. His Partner Rick was very helpful also. Full of information and quick. Mario went out of his way to answer my many questions and to even check the performance of my car after he had already finished and given me my keys. Thank you and I will be back! Also I agree...they deserve a raise...they were working so hard!thanks again for making my day and getting me in and out so quickly and for being so friendly and helpful!
Jordan was helpful with suggestions on products and Berry completed service very well.
I felt well informed during my service and was pleasantly surprised to not feel oversold on things I didn’t need at that moment. They gave me an upgrade in oil at not cost and the district manager was really helpful!
Obviously it two prices black people price and white people price. This place wanted to charge me a 100.00 plus for a OIL CHANGE on a EFFIN car. When my Girlfriend who is non black got charges a little over 59.00 for a SUV. I will not be back there under any circumstances I just hope they actually put oil in my car and not vegetable oil..
Every person was professional and kind. They got me in and out very quickly!
Had a great time here, the employees were friendly and socialable!
Jordan and Barry got me right in and kept me updated on every movement! Great day!
While I can’t say the same for many oil change places nearby, Benjaman, Tre, and Jacob were friendly and knowledgeable. Despite a computer problem, they were able to process my fleet vehicle quickly and set me up with the proper synthetic oil for my car. Nice work guys!
Incredibly polite, efficient, and professional. I stayed in the car and they took care of everything. I will be coming back to this location, Brian and his partner were excellent.
Benjamin and Brian provided a top tier experience. Highly recommend.
Generally we use another place for oil changes, but I found myself with a little time to kill and the car was in need of an oil change. I was able to drive right up and be in and out within a half an hour. Mario, the manager, was very helpful and courteous. He kept me informed both of my options as well as the updates about what they were doing with my vehicle. I was able to find a coupon online for $15 off and he was happy to accept the coupon. I was very please with the service and the customer service provided.
Stopped in tonight for a over- due oil change. Was greeted by a friendly and professional service person named Rick who provided excellent service. Explained everything well, was fast and yet I didnt feel at all rushed. As a woman I felt respected. Ill definitely be going back.
Pleasant men that changed our oil.
This is the first time I used jiffy lube, I found them to be efficient, honest, and professional. I will definitely use them again.
Mario did an amazing job! Very informative & let me know what was going on every step of the way & answered all of my questions. Going to be going here from now on for my oil changes. Great service!
Ben and Jacob were professional and knowledgeable. I will be returning here.
Stopped in for an oil change and tire rotation. I was in and out very very fast! Drake, Jake and Lonnie are absolutely fantastic and will be back because of them! Thanks guys!
As a black woman, its not always ez to go into place and be treated respectfully, its truly scary sometimes to ask for help. When I went into jiffy Lube in Edina I had no oil in my van and I was so scared that my van was dead, the men at the store were so kind and very reassuring that it was something ez and it was they filled me up and make sure I had a better grade of oil that would last, due to a small leak I have. Thank you for your kindness!
Great service. Stopped on a Sundayas few garage options are open. Adam, Jakob & Darrell were great and were very attentive, polite and honest .Took care of issue and gave me advice on possible solutions. Recommend, fast & helpful.
I came there for an oil change & was given so much more help than I thought I needed. Mario gave me the rundown on the things I needed assistance on with my car & what would be my best options for right now. His estimations on how long things would take was very accurate & he went above & beyond to make sure my experience was memorable. I will be coming here for all my oil changes in the future.
Super fast and applied a coupon for a nice saving
I’ve had an up-and-down experience with quick lube places over the years including this one. That being said, as long as Mario is running this shop, they’ve got my business!He does and outstanding job of welcoming customers, communicating options, and not over selling add on’s. He takes pride in his work and truly advocates for the customer.Grateful for the amazing service!
Fast easy professional- cant ask for more
Had a great experience at this Jiffy Lube. Kicked my Sunday morning off with a quick oil change and fluid top off. Mario had me well informed of what was happening with my Forester and in and out within 25 minutes! I was so pleased with my experience that I treated myself to a bacon breakfast Crunchwrap from the neighboring Taco Bell. This then brought me back down to reality, as the wrap was poorly made with the cheese not melted inside. Making it a slightly less positive overall Sunday morning outing, but not because of Jiffy Lube. Thanks Mario!
Great concise service.
Mario, Lonnie & Jakob took good care of me today when I stopped in! Give those guys a raise please they work hard and are great people
Drake and Jakob are good guys. Helped me out and don’t try to sell you anything. Much appreciated.
I spoke to Adam on Sunday, May 26 around 3.30 pm. Here’s how the conversation went:Me: I want to come in to get conventional engine oil for my 2004 Honda AccordAdam: Sure, you can come in, but we recommend you get synthetic engine oil, that is better for your carMe: Thanks, I still would like to get conventional oil, as I always get thatAdam: Car manufacturers keep on changing the recommended oil and now we recommend synthetic for your carMe: I understand, but I would still want to get conventionalAdam: But your car’s engine can seize if you put conventional and you could sue usMe: I am happy to commit that I will not sue youAdam: People say that all the time and if their car’s engine goes bad then they sue usMe: So are you saying you can’t put conventional engine oilAdam: No, we can put it, but your car’s engine can get damagedMe: I am using conventional engine oil from 15 years and if you put conventional engine oil today, my car’s engine will not seize.Adam: It could seize while in the workshop and you could sue usMe: That is fine I will take that risk and not sure youAdam: Even if you come, there are 5 cars ahead of youI am not sure if Adam behaved this way because he has a pressure of selling more Synthetic engine oil and thereby increasing profits or he simply didn’t want to take more work on a Sunday afternoon. Either way, I am not going there again. It’s unfortunate as I live right across the street and wanted this oil change to be successful.
Excellent fast and curtious service!
Friendly quick service
Mario definitely provided great customer service and knowledge as he helped with my oil change. He also gave good examples about how my burnt oil needed to be exchanged so the new oil wouldnt be contaminated with the old. Would recommended 10/10.
Amazing customer service working with Moe! I needed help with a couple items, and Moe took the time to figure out what was going on and helped me fix it. It took 10-15 minutes, and at the end he didn’t even charge me. Very appreciative for him helping me out. Thanks again Moe!
Mario and Jacob,You both treat every customer with kindness and respect. Ill be back for my next oil change. Feels like visiting my family for an oil change. Thank you
I had the pleasure of being serviced by Mo the Manager and Lonnie the tech. My mechanic shop and Chevy dealer both stated they had to remove my bumper or use a special tool under my tire in order to change my light bulb. Quoting me crazy prices. I was so happy I came to Jiffy Lube. They managed to change it out and do my oil change in 45 min or less. I highly recommend working with these great gentlemen. They saved me lots of time, $$ and headaches.
Always quick an easy.
The staff was very knowledgable and made good recommendations for what I needed without trying to provide services that I didnt need. Everything was very efficiently and I was out the door quick!
Great service and nice people!
Extremely friendly staff. Very kind. Didn’t try to up sale and gave me good options. I had just been to Valvoline who were trying to sell me extras then refused to give me the oil I requested. We know engines, we know what were doing. I actually left because they refused to honor my wishes. Showed back up to Jiffy Lube and they were respectful and responsive and gave me more options then Valvoline. I had the pleasure of working with Brian J, Thomas W and Richard H.I will definitely be back in 5,000 miles and I wish I had just gone there first but I went for convenience which was a mistake at Valvoline.
I think the service at Jiffy Lube Edina was great today, Saturday 9/7-morning. The service staff, Nick and Jakob worked well together, were very professional and friendly. They did the work expertly and did it in good time. Thanks guys.
Edina location stuff are the best when it comes to doing there job. They get done faster and always priced right
Zero stars should be an option for this place. The manager is a total jerk. The techs replaced a light bulb, and in the process they unseated the headlamp, damaging the headlamp adjustment screws- the result is that my headlight shines too high into oncoming traffic and cannot be adjusted to its original place.When I brought the truck back, the tech stood in front of the truck and said It looks even from here, without even turning the lights on, while I was looking at the headlamp, clearly not seated correctly in its place. He was trying to tell me that what I was looking at was indeed something else. This is insanity, and makes less than zero sense. Its like were looking at a tennis ball and he claims, No, it looks like a basketball from here.The tech claimed it wasnt broke, and the manager claimed they didnt break it (by logic, this is admission that it is indeed broken)- the inconsistency is obvious and moronic.I honestly pity these unkempt, grungy, fools. Do not trust them further than you could throw them- you just cant reason with stupidity.Further, the manager referred to me using derogatory insults behind my back; unfortunately, the oaf cant even do THIS correctly, as I am fully aware these comments.To the manager: should you have the literacy to read this, please do yourself a favor and resign before you embarrass yourself further by insulting customers after you damage their vehicles.
Thoroughly impressive!! Richard, Thomas & Brian were some of the nicest people Ive ever met in my entire life. These men were thorough in their explanations, extremely polite upon first arrival and are exceptional human beings who care about you. These guys are an example of the finest customer service imaginable!
Make sure you check for a price before you go there and theyve got your oil drained out.
Fast and efficient. I was in and out in 15 minutes. Mario assisted with getting what I wanted, honored my coupon, and processed by bill promptly - a one man band! Thanks.
Ive been coming to this one for a while and have always had GREAT and speedy service. I would highly recommend. A shout out to Mo, very good customer service!
Aside from waiting for my oil change to be done, Ive never had to wait too long,nor had any real problems dealing with these guys. Always super nice too.
Mario and Jacob are the go to guys to get your service done in a timely efficient manner, professional style.
This was the best customer service experience i have ever experienced at a car service place. Mario was extremely diligent and helpful, hooked me up with a free diagnostic for my check engine light, was the FIRST out of MANY jiffy lubes to let me know about their FREE top off service, and even is hooking me up with a coupon! This will be my go to Jiffy Lube from now on. Thanks Mario and team!!
Mario, the guy that helped me was super nice and also informed me on what kind of work they did on my car for me. Very good customer service
Went here a few months ago. Very good work. Maintenance requirements were explain in detail. Got the interior vacuumed. Will go again if Im in the area.
Went in for oil change and 60,000 mile check. Mario and his co worker were very friendly, quick, and nice. I use this location for my car all the time! Glad to have good people who know what they’re doing!
Mario and Lonnie had my car in, out, and done in no time flat. Happy with the service and price. Will be back for sure.
My experience was excellent
Great service from nice guys. Went there to get my front light replaced and it turned out the wires were crossed so they didn’t even charge me for service.
I’m going to agree with everyone else and say that Mario is the best. Super smart, super friendly and does a great job communicating what is going on with your ride.
I stopped at this Jiffy Lube on July 9, 2019 at around 6:40pm. Desperate because my front tire was completely flat. I asked the man in the bay if he could please put air In my tire. And he would not. He told me his hose would not reach. Even though it looked pretty long then he told me I would have to drive in the bay, but said I couldnt because my tire was flat, also he would have to check all my tires . Told me to call a tow truck. He was very rude. I will NEVER come here for any services. I did however go around the corner to good year, met a very friendly and helpful man, who did put air in my tire .
I have been going to this jiffy lube for years and have always had outstanding service. I visited on Tuesday and Mario was my cashier. I absolutely hate getting my oil changed but he was so courteous, kind & efficient it made my day brighter .
Ended up speaking to a very friendly young man on the phone a while ago, I believe his name was Adam? Love the professionalism and friendly voice! Definitely recommend!
As a woman I brought my truck to a jiffy lube and asked for the exact cost of an oil change I was told 42.50 when I went to pay the cost magically changed to 56.00 I refused to pay because I was told one price and the price changed at which time an another customer proceeded to put me down and pay the extra telling me I was inappropriate for not paying the extra. I wanted to speak to the manager but was completely belittled and treated as though I was completely wrong.I will never return to a jiffy lube again. Ive been belittled and degraded enough
Great service & no high-pressure selling of unnecessary services. They even washed the exterior of my car and vacuumed the interior while completing the service in record time. The gentleman went over my options with me without trying to steer me toward the higher-priced services (even though I did get the full synthetic oil change!). I hadnt been to a Jiffy Lube for quite a while. If they are all like this one now, kudos to the company. If not, the company should visit this location to see what extraordinary service that wins loyal customers looks like. Thank you!!
Mario went out of his way to provide excellent service. I was extremely impressed.
In and out very quickly, and got a good explanation of everything going on with my car
These guys were on point late Sunday afternoon when I came in. They provided great service, presented a cost saving solution and didnt talk down to me. They were kind, professional, positive and speedy. Way to go team.
Mario was really help, quick and efficient with service! Awesome experience!
Fast, got the job done, seemed a little expensive but that was probably just me...
This store, and the manager, Mo, was great to me. They drove my car over the open floor when I was nervous to do so myself (I dont know what came over me that day?), without even making fun of me. I have two young kids (who apparently feed the back seats more than their own mouths) and asked if they vacuum as part of the service. They told me the cost and I frugally declined. When I returned to my car, not only did they service everything they normally wouldve, but they also vacuumed it out, for free. Such a small act, and it meant the world. THEN, as if thats not enough, a couple days later, my windshield super fluid appeared to be gone. Which was disappointing since Mo and the Jiffy Lube crew had supposedly refilled it. (And I had been so happy about their service). So I drove back over, drove in (myself this time) and told Mo I had just been in and somehow my washer fluid hadnt been refilled. He felt awful and opened my hood up. My fluid had been filled and I was mistaken. My lines had frozen in the -25 degree weather. I felt sheepish for accusing them of not doing it. And for wasting their time. Mo was so kind and even offered to RainX my windshield while I was there. Anyhow, check them out. Best customer service Ive had in a long time.
Took advantage that I didnt know the type of oil and sold me the most expensive and told me thats what was used last time. Got home to realize that was a lie and that synthetic had never been used in the car.
I’ll been using this Jiffy Lube for years for my vehicles preventative maintenance, and will continue to use them because of the great service I receive. The staff is always extremely friendly and I never feel pressured by them to purchase any add-ons. I’ve also never experienced any issues with my vehicle once the service is completed. Keep up the great work!
They went the extra mile to help me!
Awesome place! Gave me a $15 discount and i didnt even ask for it. Fast job and my old buick is working beautifully! Definitely coming back here every time i need an oil change.
Mario is the man! Extremely helpful and thorough. I would 10/10 recommend.
Came a day after our oil change to have an issue with our tire looked at. They jumped right on it and fixed the issue quick, no hassle. Great service.
Nice guys.
Great service.
I had an excellent experience as a first time customer. I knew I was behind on oil changes and expected to need some extra service. I explained to the staff and was advised they had options for an engine cleaning, why my Toyota should use sythetic blend, and shown my three most advised options. The tech was honest that I didnt need the most expensive oil blend. They did not make me feel pressured or create a sense of being upsold. I told the guys the truth: they were absolute gentlemen!
The service was quick, professional, and everyone I dealt with had a smile on their faces. I worked with Paula at check out and she was such a delight. I would certainly go here again for a quick service.
No wait time good service!
Drake is an excellent customer focused employee and is a real asset to Jiffy Lube
Overall really nice employees. Was fast and kept me informed on what was going on. Nice environment and kept clean.
Got a oil change fast and the staff are very helpful thanks mario
You should probably think about replacing your tech that crushed my transmission filter and caused all of my transmission fluid to leak out. This is unbelievable... Youre supposed to know how to complete a basic oil change, right? Isnt that your one job??? I was in on 3/5/19, 2002 Saturn.
Mario did well to have a speedy service done for me. In & out in no time.
Nice people
Mario was great! Service was fast!