I’m sorry I don’t know the customer service ladies name. She is awesome. She is more than polite, knowledgeable of your products, has the talent to teach about the new phone, and patience required to deal with grumpy cell phone customers. I live in Memphis and will gladly make the 2 hour drive to Dyersburg to get service that I thought was a thing of the past. Kudos

Jennifer and Elizabeth thank you for your great service in getting me switched over from Android to iPhone. The store is COVID conscious in making sure customers wear masks and are distanced. Service was excellent. I was in a rush and they accommodated me as best they could without making me feel rushed. They both made sure I had everything I needed and explained my new phone and features. I went in just thinking I’d grab an iPhone and be done in 3 minutes… I’m glad we took the time we did to make this purchase. Without their professionalism and instruction, this iPhone would now just be a paperweight and I’d be upset I made the purchase. Instead I had what I needed when I left and this phone is being very productive for me. Love doing business with people who love doing their job. Thanx ladies.

The associate who helped us was amazing but the experience overall was very very uncomfortable. She refused to sit down at the table with us and instead stood the whole time clearly uncomfortable and shifting on her feet. I wish they would sit with you and make you feel more connected.

Very helpful and and quick to help and answer my questions

The Verizon representative managed to finally got the return phone fixed to our account

I have never had someone to work so hard to make sure that I had EVERYTHING that I needed and made SURE that ALL of my questions were answered. VERY PROFESSIONAL and EXTREMELY NICE!!! Chase Petty you are THE BEST!!! THANK YOU for taking your time with me!!!

Great customer service! Just need couple more employees.

Have to wait for everyone to get with their phone problems just to pay my bill smh

I typically shop online for my phones through the MyVerizon app, but I needed help on my last purchase.Chase Petty was the rep to help me out and she was very responsive, professional, and helpful. It was an absolute pleasure to work with Chase, she got me taken care of. I will certainly go back to see her for my wireless phone needs.Thank you, Chase!!!

Ive always liked this place but tonight when I walked in and was standing by the front door, there was a general announcement made to everyone to not be walking around touching things so the staff would not have to spend time cleaning. After about 10 minutes, someone came around to check new people in. There werent that many people in the store. After being checked in I took a seat on a bench. After being in the store for 40 minutes I looked up and noticed all the people in front of me plus several that had come in after me were gone. They were taking others that had come in after me to serve. I walked out. An hour wasted that I could have done other things. I will gladly go to another town when i need Verizon service.

Both Hannah and Chase were extremely helpful! They worked to get me a new phone as soon as possible. My phone is my life line, and they made sure I had a working one as fast as possible. Great customer service, great knowledge of their products and incredible professionalism and customer service.

I worked with Hannah and she was extremely nice!!! I had lots of questions but she took the time to answer them all (and made sure I understood). Very professional and really knows her job. She was great to work with!

Andrew was very helpful. He had trouble with the corporate office getting my phone activated, but remained calm and very professional. I would recommend Andrew as a great verizon wireless customer.

After a day full of frustration and failure a new phone was the o lay option. I popped into the Verizon store, was greeted promptly and politely and walked out shortly thereafter with a new fully functioning phone. Hannah was excellent at serving her customer efficiently and with a smile.

Jennifer, who helped me along with Charles and Desiree were extremely professional, patient and knowledgeable of the upgrades and additional offers available to me and my Husband. The process to get our new iPhone 12 pro’s was enjoyable and seamless .Thanks guys !Dr James and Janna Crisp.

Tyler assisted me with a new phone, getting it activated, and explained all of the charges. He is very professional as well as friendly and very helpful. I would highly recommend. Thank you!

Customer service at this store sucks. Theres only one girl that even has a good attitude. My suggestion go somewhere else

Jennifer was very helpful and she helped me with everything I needed to know today.She helped me change over to prepaid today to help me save money could’ve got anyone better than her.Thanks so much!!!

The employee Chase at the Dyersburg store is awesome, she went above and beyond to serve us and make us happy. Thank you Chase for your outstanding performance.

Horrible experience about ready to change phone providers.

Good service, had patience in working with choosing the right phone for me.

Caleb and Colton helped us with the purchase of our new phones. Both were friendly and helpful. The following day we returned to your store and Charles was very helpful in answering a few questions we had about our new phones.

Chase waited on us today and we could not have gotten better service any where. We will certainly ask for her again and we are buying from her. She explained things so well.

I LOVE going to this store! They have always been very helpful and are very friendly to everyone!

Very professional and amazing service. Once I checked in it took no time to get the process underway. Very fast and friendly service. The manager was awesome. She answered all questions that I had. Will definitely be handling all my cell phone needs at this business. If your are in the dyersburg area and need a phone check out the store located in front of Walmart.

It sucks not enough service to help people..

Very good and helpful,I appriciate the help we received

Hannah was very nice and great customer service . I loved my experience with her . She is an excellent employee

Trashy customer service. Slow as hell.

Did a great job and kept me informed at all times during the store visit

Caleb was very helpful. Had my phone switched back over and working in no time.

He was awesome and got me everything I needed ty Caleb

Clerks are not very helpful. They act bothered by the customers

I went to look at some phones. Very nice courteous and professional

Caleb when above and beyond to get me everything I needed. The store was out of the phone and watch I wanted and he had both transfered to the store less than 2 days!

They were very helpful

Tracie is awesome! Great service.

Great service! Very knowledgeable of the products and services they offer!

Service Takes A Long Time Nearly 2Hours

Hannah took great care of us. She was thorough and patient with us.

Helped out in every way they could to get things done right

Deseiree was not only knowledgeable, but went above & beyond. I purchased a screen saver(one of which I’d never heard of) and Deseriee offered to put it on for me. I certainly appreciated her willingness to help.TJYOUNGER

Fast and friendly service. Desiree was great

Andrew was extremely helpful! Responsive and gave me the information I needed! Thanks Andrew!

She was very patient and understanding she did an awesome job.

Im a prepaid customer and I dont have a credit card to pay for my next bill which is due April 7 2020, So I can only guess that means I will not have a phone that will work. Thanks Verizon, Im now Im now forced to try the Dollar store and get a phone there. Ill never step my foot back inside Verizon store again. They are rude dont want to help you if you have a problem, Good bye . Will begin to look for a new provider

Needed a new phone. We were greeted when we walked in the door and asked if we needed help. They did not hound us and follow us around or bother us, which is what I like. We were able to locate a salesperson and ask questions and get answers when needed. The experience was great.

IM A VERY HAPPY CUSTOMER AND I WILL BE BACK

A woman named Lacy / Laci took my spot in line & said I would receive a text when my spot in line was ready. After over an hour wait in my vehicle, multiple people came & went before I was seen, I decided to ask why. The manager was quite rude & made a scene. Would not deal business with.

Great experience. I’m 300 miles from home and she treated me like a neighbor.

The people were nice and friendly they were also very helpful

Jennifer B was awesome!! She made everything super easy and quick!!

Very nice and they work fast so happy with my experience😀

Kids touch the electronics everywhere and play with them and download games and stuff but good nearby company if your in dyersburg and need a phone

Good place, they’ll treat you right!

See Casey he will hook you up with a great deal. I am very happy with my new phone and plan. Treat you well. Way better than that place across the street that rhymes with hay b and b.

Hot just what I was after in a new phone, transferred all my apps and pics etc... Tyler Tucker did very well.

Very helpful if you ever have questions!

My sales representative was very knowledgeable about the products and extremely helpful. I couldnt be more pleased with thse service I received.

Charles is the best! Cleab store and professional!

Charles was quick to fix my phone!

My screen was completely shattered and Ryan spent over an hour making sure that everything crossed over form my old phone to my new phone and never complained at all

Ryan was awesome to work with today

Great helped me out...👍👍

Went into this store tonight to sign up for a plan however the person who met us in the door was horrible and absolutely the most unprofessional rudest person I have ever had to deal with .Very snobby and he had the nerve to to tell me to hush and listen to what he has to say when I ask a question about the plans, well at this point he had already lost us as a customer. We were gonna pay cash for one phone and plan the other one but we didnt get to that point because the way he spoke and the way he explains things were with a attitude. Wasnt professional at all he has the nerve to put down our current provider Needless to say we left, and we WILL NOT BE BACK! I am sure this person has done this to other people ! This is not a way to treat a walk in customer or any customer! Absolutely inappropriate and unacceptable!

Great experience! Hannah was very knowledgeable and professional.

Took a long time to activate services staff was nice and informative

Those Trump flags in front of store are awful! Will not be going back until they are gone.

Young man from jackson was great. Great experience today.

Got a new phone on Saturday, went home & transferred everything from one phone to the other, but phone wouldnt work to call in or out! Went in on Monday for help, (closed on Sundays of course), & was asked by 4 different associates if I needed help. (Appreciated that!) Was waiting for Caleb to finish with customer & of course once done, he was able to tell me how to fix the problem! Great people working at the Dyersburg Verizon! Wouldnt go anywhere else!!!❤❤❤

Very slow. Only 2 people working.

I asked to have my email address changed from [email protected] to [email protected] .....this was not done and I need to change my PIN....but will lock phone down if I keep trying...Olin Parks

Knowledgeable friendly staff

I was greeted by everyone on the floor with a friendly Hello..was very impressed with their knowledge of the issue I was having.

Charles was very knowledgeable and extremely patient as we assailed him with questions after questions.

Got in & out shortly & team were very professional!

I had a good tech to take time to help me get my phone fixed.

Awesome service very direct

Good place And great service

You definitely dont get what you pay for!!

The customer service reps were very friendly and willing to help.

Very very rude and judgmental crew

Disappointed in the salesman who was trying to sell me a product that has very bad reviews concerning its intended use. I dont know if they work on commission or not. I will not go back to a retail store again. I finally called Verizon and the knowledgeable person on the phone directed me to exactly what I needed.

Very friendly and polite

There a bunch of idiots thats for sure. If you need help with anything other then a new phone or changing your plan they dont have a clue and get even more confused when having to call customer service. Dont go in there if you do dont deal with a Casey or a woman manger with a nose ring they seem to be the most clueless. I never did get my problem taken care of I had to call customer service my self. They dont even deserve a 1 star rating. This wasnt the first problem I had with this location.

Good people in the store

Maybe we should order on line. We finally got a hello. Needs more staff there were only three customers in the store.

Wont even activate your thousand dollar phone you buy. Shop elsewhere for better prices and better service

Not the best phone company, but the people in here try to be as helpful as possible.

Just went and paid my bill. In-and-out Fast

They helped us get different phones and keep the bill down. Thanks Brody T. you are a good man.

Great place to go And visit Calub Riley he gives good deals !!!!x

Fast,knowledgeable service techs and motivated sales people who know their products.

The service isnt as great as they claim. I never have anymore than 2 bars on my phone at home, and I have WiFi. They also trick you into getting other services without explaining the details of the service. Trying to talk to the A/C guy last night and the call kept dropping. I hate trying to talk to anyone important, because they always say, your breaking up and then it drops.

One employee says one thing and a couple days later I get calls from Verizon and they were different answers. I dont think they know to much of anything no matter where they call from. It shows many different locations. Its sure not customer service straight across the board.

Great place

Easiest exchange ever

Very knowledgeable. Took care of my problem without costing me a penny.

Even if you didnt plan on spending money Verizon is a place for you to spend it. All the staff are helpful and knowledgeable

Very helpful when I was there.