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Claytons Car Care
3701 N Duke St, Durham, NC 27704, United States
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Claytons Car Care

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Wi
Review №1

I have had consistently positive experiences with Claytons Car. They change my oil, they have done major repair as well about three times. Went up the road once where things were cheaper. They were. So back with Clayton for the duration.

Da
Review №2

I had multiple issues and was given an email estimate in priority order. Then on the phone I received a full breakdown of what the more critical items were and which items could safely be delayed. Very fair pricing and fast turnaround. Highly recommend.

am
Review №3

Very customer friendly. Always professional and they take the time to explain what’s going on with your vehicle. They never try to be pushy and update. Quality folks.

Br
Review №4

I found the staff at Claytons Car center to be professional and very honest. I appreciate the fact that they stand behind their work and guarantee their work. I will definitely use them when I need further assistance with repairs.

Do
Review №5

These guys are really good at what they do. Its a no nonsense place that gets your car fixed and leaves you without worries.

Su
Review №6

So, had an urgent need for a solution to an intermittent voltage loss in my Jeep. Charged me to diagnose and said they ran the car for an hour and voltage never dropped. Instead of actually diagnosing the issues they said they couldn’t find the problem. Charged me $105 and on my way home that night my car died on the freeway. Replaced the alternator myself and problem solved. Thanks for nothing!

Er
Review №7

Outstanding workmanship! Awesome customer service! They are honest and straight forward with customers about issues, what needs repaired, and what can wait if needing repair at all. Wont take you for a ride!

Be
Review №8

Excellent turn over of time it took for a large repair. Very pleased.

Bo
Review №9

I would highly recommend this shop to anyone in need of service on their vehicle. Very professional, friendly, and knowledgeable staff who take the time to make sure you understand what needs to be done and why. They do not try and oversell which is greatly appreciated and they make certain that the issue that you came in for is taken care of. Pricing is very fair and Ive been extremely satisfied will all the work they have done for me. I will not take my vehicles to any other shop!

Ro
Review №10

Loved there service back in February. They keep in touch with you about everything thats wrong with your car. Customer service was the best. My mechanic spot now ❤️ i appreciate all of ya so much. !

DE
Review №11

Great, reliable service! Easily the gold standard!

ev
Review №12

Claytons always communicates what needs to be done so well. Its always great quality work. If something is not quite right, they fix it (no extra charge) until it is. I always know the job is done correctly and that they didnt do anything they didnt need to do.

As
Review №13

I cannot say enough good things about CCC. As a young female, going to get any work done on my car is incredibly intimidating. The men at CCC explain everything they do on my car in great detail in a way that I can understand. They call me multiple times to give me updates on my car. They are friendly, welcoming, and genuine. I never feel like I’m being taken advantage of like I do at other mechanics. They do amazing work and charge more than fair prices. Their invoices are organized and itemized so that even I can understand the charges. I will never take either of my vehicles anywhere other than CCC again. Please do yourself a favor and take your car to these honest, hardworking gentlemen!!!

Jo
Review №14

I am a long time customer. They have always treated me professionally and with courtesy. And come to my rescue on more than one occasion. I wouldnt hesitate to recommend them to family or friends.

Br
Review №15

I LOVE Clayton’s Car Care. Twice now they have rescued me in a pinch, both by replacing my battery and tires. They are definitely my new go-to mechanic. Pricing was reasonable, big jobs finished in one day, and super friendly and courteous staff. I wish I could give them 10 stars!

Ky
Review №16

Kevin is always extremely helpful and explains any service that has been done or needs to be done in future. I have taken both of my vehicles to him and they always do a great job!

Gi
Review №17

Ive been to Clayton Car Care twice now and I never plan on taking my car anywhere else. I went to get my oil changed and headlight replaced. Ended up needing both headlights and I have a VW golf so I have to use pricey synthetic oil. They gave me a call before doing anything with the oil or other light. Even though I knew it was expensive they still made sure to let me know. Thats just good service. Ive been to other shops in the past and gotten complaints about having to work on my VW and they never blinked an eye. They know what theyre doing and theyre professional about it. Highly Recommend!

Pe
Review №18

Saw the rating on these guys and after a battle with my vehicle at the dealership and 3 other shops with an electrical and starting issue, I was at my wits end! I dropped it off and was impressed with shop, front desk experience and their follow up. My issues with the car took some time, but the shop never gave up and soon found the issues no one else could. Customer for life and now highly recommending to all my family and friends!

Ed
Review №19

Great job....100%

N
Review №20

I hate going to the mechanic, but my experience with Claytons was a lot more pleasant than I expected! Thank you!!

da
Review №21

Trustworthy. They do not encourage you to fix things that arent broken. Have done business with them for over 10 years and never had a problem.

Br
Review №22

Wayne Neisen was great to work with! He was very helpful getting my sons car safe and back on the road. I have found a good quality mechanic that I trust. It’s better than finding a hundred dollar bill in the road.

Ta
Review №23

We have been using Clayton’s for our car care needs for about two years. We were new to the area and I read a lot of reviews before choosing this company. They are absolutely awesome. Kevin and Wayne are so helpful- they explain everything in detail and they are very reasonable. Highly recommend these guys!!!

Au
Review №24

Best mechanic in north Carolina will always take my trucks and cars thereAny one ask me where a good mechanic is i tell them i dont know a good one but i tell they them i know where the best one is . thanks boys for taking care of all my needs for my cars and trucks

Wi
Review №25

I have been a customer of Claytons for years. They have ALWAYS provided me with wonderful service.

Ca
Review №26

Claytons staff is always professional and courteous. I have been going there for more than 20 years now.

Bo
Review №27

Kevin and his team were communicative, prompt, friendly, and totally above and beyond with their assessment and their work. I drive older cars, and he listened to me and honored my requests, and gave me several options. I will not hesitate to return when I need any work done.

je
Review №28

So happy I have found this place. Customer service was on point and the shop guys would call me along the way to communicate anything that I needed to know in regards to my vehicle repair. I will be using Clayton’s as my “go-to” garage from here on out.

A
Review №29

Clayton Car Care has provided brakes and alternator services for me. I was taking my Lexus to the dealership and I thought I would give Clayton Car Care a try since it was in my community. I was greatly surprised with the quick service and affordable cost (lower than the dealership). After my replacement of my alternator I heard a whistling noise. The problem wasn’t connected to the repair but the repair was minor and they didn’t charge me that is customer service at its best. I most definitely will continue to use them for my car services.

Yo
Review №30

I started taking my vehicles to Claytons 3 years ago and it was the best decision. They are thorough, knowledgeable, and professional. I would not take my vehicle anywhere else!

Ma
Review №31

We have taken our cars here for years. The service is great, people are honest and trustworthy. They let you know what needs fixed and do it well!

Al
Review №32

I am always impressed by how upfront Kevin and the good people at Claytons are with me, and how they work with me to give me options tailored to my budget and situation. This time, they also had to deal with a very unpleasant extended warranty company (American Auto Shield/highly dont recommend), but did so with grace and patience, while looking out for my interests. Thank you Claytons for saving our family vacation!

Mi
Review №33

Weve trusted Claytons with our cars since we moved to the neighborhood a year and a half ago. Everyone there is polite, patient, and knowledgeable. They do really good work in good time. Well never go anywhere else.

Me
Review №34

This is the best auto repair service I have ever had in over 40 years. They really do all they can to be of service. They are honest and fair too. Since we are moving, I sure hope we can find an auto repair shop in Asheville that is as good as this one.

Br
Review №35

Good service and quick

Ka
Review №36

The team at Clayton always puts in the extra effort to take the best care of me! They make an effort to make certain that I am prioritizing necessary work on my car depending on my budget. They are thoughtful and kind, respectful and trustworthy AND their work is excellent and honest. I so appreciate having a locally-owned shop that I can go to which fits my own values.

Tr
Review №37

The most honest auto shop I could possibly imagine. Clayton’s could tell I had been worked over by a dealership instead instead of fixing the problem and charging me like most .. they informed me. Clayton’s provided me the understanding and knowledge that the dealership had broken there warranty and the law and I went back and had my car fixed for free. They saved me well over 1000$ and didn’t profit off of this. I can trust Clayton’s and I will never shop anywhere else.

Na
Review №38

The team at Claytons Car Care take excellent care of their customers. I have had many flat tires that they fixed that day! They have provided maintenance and service on my vehicles for more than 20 years and I recommend them to everyone.

Ma
Review №39

I took my car here for a state inspection and oil change. I made an appointment, and the folks at Claytons Car Care got it done in a reasonable amount of time and honored my request to use full synthetic oil. Plus, I was pleasantly surprised when they gave me a nice schematic of my car, highlighting everything they checked (fluids, tires, brake pads, etc.) and showing what was in good shape or in need of replacing. I came back a few months later for a 100,000 mile inspection and maintenance. Everything they recommended replacing or flushing was entirely reasonable considering the age and mileage of my car. Plus, they will explain to you each job that needs to be done on your car and whether or not it needs immediate attention, which is helpful for people who dont know squat about cars. So far, Im very happy with my experiences with Claytons Car Care. Its easy to make appointments, they explain everything and confirm permission before doing it, they are clear with how long the services will take (and stick to that timing), and they do great work.

Yo
Review №40

Kevin took great care of me & my car. Their thoroughness saved me at least 1K in unnecessary work that others wanted to charge me. I will definitely be back!

Da
Review №41

Great service from trustworthy and honest people who know their business. The Claytons have been taking care of our automobiles for over 30 years. They come highly recommended.

Br
Review №42

I recently (right before Thanksgiving) had my car repaired at Claytons. I highly recommend anyone go here for services. The staff is friendly, honest, and helpful. The best part of the process was the communication. They let me know what was wrong, an estimate of how much it would cost, tried to explain the procedure (Im not well versed in auto mechanics), and tried to get me on the road quickly. I am more than satisfied with their services and my car runs great! Thank you Claytons.

Ca
Review №43

I would recommend this very professional team to anyone who needs their car serviced. They are always pleasant and informative. Top notch service.

Ge
Review №44

Ive been a customer of Claytons for quite a few years now. They have provided consistently reliable and knowledgeable service for my cars. Recently I brought in my car which was intermittently making a metallic noise from the engine compartment. I road tested the car with a mechanic and he diagnosed the problem within a minute (a loose heat shield). Recently, they began using a car condition status form that clearly indicates any potential trouble spots and areas that check out OK. It is a great tool to help plan maintenance.

Do
Review №45

Great service. My cars have all run better since taking them to Clayton’s. They are always friendly. Always explain everything being done.

Ki
Review №46

Good Honest people. When I take my cars in I know they will do what needs to be done at a reasonable price and not do anything that does not need to be done. I can tell them, just do what you think needs to be done and feel good I will not be taken advantage of.

El
Review №47

We love Claytons. Kevin & Wayne monitor our cars needs, and we feel like they do a super job! Thanks for all yalls help and service. We trust Claytons and highly recommend them for quality care care in N Durham!

Pa
Review №48

They keep my old car running. Very honest and trustworthy.

Sh
Review №49

The service and quality of work that I receive is unequaled. I am informed of my options and given advice prior to any work being completed. If a service is not needed, Wayne and Kevin will let me know so that I am not paying for unnecessary repairs. They stand behind their work....

Da
Review №50

Took my car here again this week with no appointment and after 9:30 and they were very busy, I was told it could be there all day. They squeezed me in somehow and I was called at 11:30 car done!! I was shocked they did only what was necessary and I was very suprised at the low price. This is without a doubt the most HONEST car repair shop I have ever used!! Highly Highly recommend!!!!

Da
Review №51

I have taken my cars to Claytons for about 2 years now. They are great. Kevin and the Waynes are always helpful, available and honest. They explain what needs to be done, help me prioritize work and are honest and upfront on pricing and time. They are quick with calls, take their time to answer my questions and they do quality work.

Gl
Review №52

Everyone is always very helpful and very professional. They are always there to help me when I need them. Always great service.

Ky
Review №53

These guys are a cut above the rest. Ive been treated respectfully and fairly and they have kept me informed every step of the way during my car repairs. The single downside IMO is they dont accept appointments or reservations. But if you get there early in the am they will usually be able to fit you in. Class acts through and through, which is a rarity in the automotive repair industry.

He
Review №54

I needed my check engine light addressed and the gentlemen at Claytons were honest and reliable. They didnt talk down to me as a female, and they explained everything very thoroughly. They even gave me a ride back to my teaching job when I needed it.

co
Review №55

Honest. wont do unneeded work. very grateful for saving me money.

Dw
Review №56

We had work done on both of our cars. They did a outstanding job and everything was spot on from the quote to all the work done. Wayne did a fantastic job of walking us through everything.

Jo
Review №57

Work is done promptly and with no surprises. They are always up front about issues and find alternatives to accommodate cost or schedule issues. Highly recommend them.

M.
Review №58

The guys at CCC are always ready to assist in anyway they can. Recently I had an issue that they found which was still under factory extended warranty. If not found, I would have not known, and my warranty would have expired. I would have been out thousands of dollars. Thank you CCC for pointing me in the right direction.

Sc
Review №59

Hard to find a place as well run and trusted as this! Great, knowledgeable people. Good work. Fair prices. Highly recommended!

Ri
Review №60

Had radiator flush + refill and brake fluid flush + refill and tune-up service. Great work quality on all 3 items. Just drove 1815 miles and my MPG was up by 2.5 more MPG. Quick quality service & great advice on replacement floor mats.

Bo
Review №61

Im so glad I found Claytons. I knew they were professional when I first walked in. I highly recommend them to anyone who wants quality car care at reasonable rates.

mz
Review №62

Total rip offs. If I could give no stars I would. They overcharged me to replace my head gasket and it blew again. Then they said I had a cracked engine block and without checking it first. They said I would need another engine. I would not allow them to touch my car again. I had it towed and got a second opinion. I never had a cracked engine block. Wayne Clayton, possibly the owner, refused to refund my money. I had to get the NC Department of Justice, Consumer Protection Division involved to get my money back. He violated several laws and my rights, from NOT providing me with a written estimate of repairs to charging $600 more than what he actually quoted to not providing me with ALL the my old parts he replaced. This whole experience encourage to complete my criminal justice degree and go to law school..

El
Review №63

Absolutely the best!!!! Great service at very reasonable prices performed by courteous, friendly folks who really know their stuff!

Da
Review №64

Claytons provides excellent service and quality mechanics. They are honest and clearly explain what needs to be done. I have used them for years and will continue to be a customer for many more years.

Ro
Review №65

Weve been very pleased with services from Claytons Car Care since moving to Durham a little over 2 years ago. They have helped us with 3 older vehicles. All good work.

Jo
Review №66

My aging car of nearly 20 years had three major issues, and now it is running smoothly again because of your excellent care.

Ky
Review №67

Same as everyone else, they did excellent service for me on my automatic transmission fluid change after I got in too deep and couldnt finish it myself (tried to do it on jacks on the ground, couldnt get an angle on the emergency brake wire to get the pan down and couldnt get to the exhaust bolts to break them loose). Very courteous, professional and fast.

Te
Review №68

Clayton’s Car Care is the best place in Durham to have your car serviced. Very friendly and knowledgeable staff. Fair and reasonable prices.

Ta
Review №69

Stop to get my tire plugged not thinking to ask them how much it would cost... Because its usually under 15.00... $29.04 thats a shame

Ma
Review №70

Honest and awesome. I could not figure out what was wrong with my buick for my life. Took it there and they fixed it in 3 hours and showed me exactly what was wrong. A bad ground wire.they did not over charge diagnosing and repairing the ground wire

Al
Review №71

Always helpful and we have been customers for at least 15 years. Thank you

Ji
Review №72

Weve been very pleased with Claytons Car Care. The whole family (5 cars) goes to Claytons and to date we have not been disappointed!

Wi
Review №73

Called & came to look at a truck parked out front for sale. Talked to the owner and he gave me the keys to take it for a test drive. I took the truck for a 10 minute test drive, came back in to return the keys and told him I would take it. The owner then informed me that “the truck was sold to a customer over the phone while I was on the test drive.” Very unethical in my opinion. Honesty and integrity are not words I would use to describe my experience.

Be
Review №74

Great family oriented business. Very knowledgeable and highly professional

Na
Review №75

Claytons came to my rescue when I had a flat tire on the way to the airport. They fixed my tire in no time flat! It is such a relief to have a locally owned auto repair shop that you can trust.

Ka
Review №76

We were very happy with the service we received. We will definitely be returning.

Ti
Review №77

Definitely recommend these folks. Polite, well-priced, and they know their stuff. We moved from Durham city to north Durham more than 15 years ago. At the time, we were taking our cars to the Honda dealer to be serviced. New home in northern Durham county made going to the dealer a real challenge; we learned about Claytons from a friend. They have faithfully serviced our family cars (three Hondas and a Mazda). Thanks to Claytons good care, our most seasoned 1999 Honda has 325,000 + miles on it and in second place is our 1994 Civic with 275,000+. We have been able to make do with the cars we bought and the money that otherwise would have been going to a car loan goes into our banking accounts. Definitely recommend these folks -- be sure to get a Claytons Car Care tee-shirt!Tim C.Durham, NC

Ka
Review №78

These guys are honest, thorough, and fair. I like supporting local businesses and this is one good reason why. They describe everything they do to your car along the way in great detail and dont dumb it down. They check with you to make sure you want things done rather than just doing them and charging you.My car was a mess and they recommended things to have done but didnt overcharge me for unnecessary maintenance... and they threw in a pair of wiper blades for no charge. I also had a separate issue occur the day after having some repair done and broke down on a trip to VA. The place it was towed in VA had no clue what was wrong but when I got the car back here to Wayne and Kevin at Claytons Car Care, they figured it out in less than a day.I highly recommend these guys and will be taking my car here for everything in the future!

Di
Review №79

Weve been using Clayton for about 25 years. We have always been very satisfied. I highly recommend their services.

Da
Review №80

Incredibly helpful, very reasonably priced, and great customer service. They had my truck in and out the same day. Id recommend them to anyone.

Sa
Review №81

Helpful, thorough, dependable! I have been taking my vehicles to Claytons for 15 + years!Highly recommend

Le
Review №82

I heard a funny noise and Claytons said to bring the car in. Turns out the funny noise was the preview to my water pump failing. My car is now running smoothly. Great place to take care of my car!

M
Review №83

Claytons found the problem with my Altima and fixed it when the fix-it shop closest to my house couldnt. Claytons routinely has quick turn around on their service jobs. They stand behind their work too.

Te
Review №84

Excellent service and affordable prices. Highly recommend Kevin and his team!

Ro
Review №85

Good Friendly People. Do good work!

Ca
Review №86

Claytons has kept both our cars on the road for 17 and 14 years respectively. Quality work with an eye toward preventive maintenance.

Ca
Review №87

Friendly, good communication, honest, and given all that, fair prices.

Mi
Review №88

We have always had a great experience with Claytons. Kevin and the staff are always professional and very helpful.

Pa
Review №89

Great customer service, completed the repairs in a timely manner. Will keep bringing my cat to CCC.

Sh
Review №90

The crew is always polite and upfront about costs for repairs. Go out of there way to solve problems and show you what is wrong. Keeps track of your autos history with them, and help to keep you on top of your autos maintenance schedule.

La
Review №91

Great work. Great people. Would recommend to anyone.

An
Review №92

Great place with great staff. Always helpful and honest!

Pr
Review №93

Always friendly and trustworthy. They take time to let me know exactly what to expect.

Bo
Review №94

Great service, ready to help, friendly folks.

Ei
Review №95

Always helpful, always courteous staff. Reliable service.

J
Review №96

It came to my attention recently that Clayton had damaged my oil pan by stripping the plug when they put the plug back in at the last oil change. I called Clayton and asked them about it and they became very defensive and argumentative. First they said oil pan plugs go bad from over use. Sorry, my vehicle (with the exception of the oil pan) is in prime condition. So that theory doesnt hold. Then they said that I or someone else damaged the plug. I never touched the pan, let alone the plug. I would have no reason to. As for another auto repair stripping the plug, nope - Clayton was the last to touch it. The oil was leaking out of the pan after they got done with it and the new auto repair got their hands on it. Now, everyone makes mistakes - thats being human. Owning your mistakes - well, thats being a decent human being. Expect no ownership of mistakes at Claytons.

Su
Review №97

Very professional and timely. Nice people, very knowledgeable, outstanding service.

Ka
Review №98

Have gotten 2 oil changes with the guys so far. Always pleasant and quick to get in and out.

ra
Review №99

Great mechanics...and service.

Sc
Review №100

Great service and great people! Wouldnt take my vehicle any where else!

Information
7 Photos
100 Comments
4.8 Rating
  • Address:3701 N Duke St, Durham, NC 27704, United States
  • Site:http://claytonscarcare.com/
  • Phone:+1 919-477-1886
Categories
  • Auto repair shop
  • Brake shop
  • Engine rebuilding service
  • Oil change service
  • Wheel alignment service
Working hours
  • Monday:7:30am–5:30pm
  • Tuesday:7:30am–5:30pm
  • Wednesday:7:30am–5:30pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:7:30am–5:30pm
  • Sunday:7:30am–5:30pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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