I always get great service at BMW of Gwinnett Place. This was the first time Joe Martin was my service advisor and he did a great job. He was thorough in making sure what services I needed and communicated what was involved very clearly. I told him I needed to be out by a certain time and he made sure that services were completed on time. All in all a very good experience thanks to Joe and the great technicians at the dealership.

Tire prices here are the best in Atlanta for my expensive, hard to find ROF tires.I did not have an appointment and they took me as a walk in.Goodyear, Discount Tire and many others could not match the price. My experience was good.I love the waiting area in the new car sales area, this is where I hang out for Awesome snacks, coffee and complimentary water and soda.Staff is professional and courteous.I recommend this location.

My service advisor Annie is outstanding, and the performance advisor, John is also locked in.I would recommend a bit more attention to detail on “the ask”. Just track each nuance and you’ll be 100%!I enjoy doing business here and trust the team. Glad I bought from here!

I was in a difficult circumstance when my car broke down while I was far from home. They were VERY accommodating, rushed my job, helped with transportation to hotels, etc. And their prices for the repairs were very reasonable when I checked them later.

Annie is the most professional service consultant in the business second to none, hands down. The best in kindness, courtesy, patience and professionalism.

Adriana Gillman was very helpful and very professional and done an outstanding job to make sure my car was taken car and also updated me on additional needed services.

I’ve been a client of BMW since 2002. LOVE the service department! Adrianna, Annie and Rosemary are top notch service advisors and have been with Gwinnett BMW Service as long as I have been a customer! They know these cars like the back of their hands!! Even in the event of an unexpected repair, Adrianna has made sure I had a car to drive. Even if they are out of loaners, they will rent a car for you! Keep up the great work Adrianna, Annie and Rosemary!!!!

Annie is always right on point with handling my service needs. She is always polite & profession, with a great sense of humor. Annie has been my advisor for 6 years.

Started out bad. They made it good.They wanted us happy

BMW of Gwinnett has been fantastic from day one. Mike O in sales, John F in finance and now Piper in service has been the epitome of what you would expect from BMW...Excellent! We have purchased two cars from them this year. Will be looking forward to doing more business with them!

My service advisor, Adriana is always courteous and helpful. She provides consistent updates on the status and ensures that it is completed in a timely manner. Having the option of scheduling service on-line is also convenient and seamless. This is my third purchase at BMW Gwinnett and the service department has always been reliable.

They were absolutely amazing! I came in, they had the part in stock. They offered to install it and gave me a great price for the installation. While i waited they checked on me periodically, and provided snacks and coffee. Once the service was complete they had even detailed my car! I highly recommend going to this location. Outstanding service!

I typically shy away from the dealership and opt for local, independently owned service facilities. Im thankful my local was booked and I made the decision to come to United BMW(where I purchased the car) for brakes, oil change, replace a headlight bulb, and check on a washer fluid leak. The superb customer service started when I booked the appointment. The lovely woman that helped me informed me of specials and service plans for my car. I was immediately surprised to find that the oil change plan will end up being less than my local guy! My brake replacement fell under a special and saved there too. When I showed up for the appt, the check in process was easy and quick. The service rep assigned to my car kept me informed every step of the way. While waiting, I was offered breakfast by a delightful woman that made a great cinnamon waffle. The rep told me promptly that the headlight bulb replacement was a warranty issue, just as the washer fluid leak. Only a $50 deductible! He was up front about the time to repair, stating they didnt have loaner cars and offered a shuttle to anywhere Id like to go to pass the time. I opted to stay in the waiting room and work from laptop. Soon another employee dropped by to offer the waiting customers lunch from Jim and Nicks BBQ. Delicious! I was at the dealership longer than I anticipated, but the entire experience was made so pleasant by the staff and customer service perks in place by United BMW. This is the second car Ive purchased from them, first time using their service department, and I will be a customer for life now that I know how they show customers we are appreciated.

I’ve always had good experiences at United BMW Gwinnett. This is the only place I take my car.

I couldn’t be happier with the service I received from Brent and Tony. They made sure I was taken care of and satisfied. I will gladly drive an hour just to get the exceptional customer service these guys give. The overall service department is clean and comfortable. I love how you get constant updates while you wait. I also like how there wasn’t any surprises throughout my visit. I’ve been to dealerships where they make up a problem just so you can spend more money. Not these guys in Gwinnett though. Totally awesome experience and I won’t be going to any other BMW because of the exceptional service I received. Thank you.

First appointment of the day. Everyone was professional, friendly and efficient. Jennifer explained services, costs and other issues taht could wait for later. They were not pushy with trying to sell me services I wasn’t prepared for. It seemed like everyone in the service center genuinely enjoyed their job. I felt valued as a customer. Would definitely recommend BMW Gwinnett Place for service, and will shop there for my next BMW as well.

My service advisor Syed is very attentive to the needs of the customer. He has been accessible for various different service visits and I really appreciate the care he has for his work. I’m truly satisfied with all he has done.

My assigned representative Ms. Rosemary provided the best customer service ever! I appreciated the way she was attentive to my needs and provided timely updates. My experience with her was so much better than what I experienced at Nally BMW of Decatur! This is where I will get my vehicle serviced from now on. The shuttle service was also a nice accommodation. As for the service to my vehicle, it was completed and I am fully satisfied.

The oil change was fine and service good. They said they washed my car but when I got out to leave the car was wet and dirtier than before I got there. The finer details are important when paying a premium price.

Annie my advisor was very helpful in helping me with everything that concerned me and my car. The technician she assigned to my car was very knowledgeable and helpful in resolving the issue.

I have a great experience. The people that work at this location was so friendly. They worked on my car in a timely matter. They was able to fix the problem and give me the car back the same day.

Greg thanks for taking great care of my car and me as well. I would recommend you guys to everyone hands down! Exceptional service and the quality is amazing. I always feel very satisfied when I leave this BMW location and plan to always remain a customer whether it’s with my next new purchase or for ongoing maintenance and service. Great customer service.

Responsive to needs and questions and helpful in investigating issues. Really cool new video feature showing you your repair too.

Told my advisor Rosemary I had to be at work for 10:30 and asked if I needed to secure a ride to work. She assured me they would be able to take care of tire change in time. They kept their word. Saved me a huge headache.

“Oil change required” shown in the car and I made an appointment with Gwinnett BMW. They not only changed engine oil also checked other parts which need to be replaced. Great job! and I appreciate their shuttle service which saved me a lot of time.

Everybody was very nice and accommodating. It was very clean. They had free snacks and sodas while you wait. 70 minutes out the door!

Rudy Perry… excellent service advisor

Scheduled appointment for Monday morning took about an hour of wait time to be checked in and ready to leave car for servicing.Mechanics video cut out after 10 seconds. On the positive, the actual repair was completed satisfactorily.

Had a 8am appointment and took them 7hrs for an oil change. Kept calling and got the run around. The manager called me and and apologized but if I didnt ask for a comp oil change, thats all I would have got was an apology.The next day I realize, they didnt even reset my service light in the car so I had to go back up there 30min awayCalled and left a vm for the manager again and still havent got a call back. A lot of moving parts there feels like a zoo with 1 manager and no supervisors to take chatter when hes busy.I hope this gets fixed. Im a patron of gwinnett businesses and would never expect bmw to drop the ball like this.

The car always seems to ride so much smoother after any service. This time it was a brake light malfunction. It did take a little too long this time for this type of service (10:45 - 1:44)

Great service. Very quick. Great service advisor - Rudy!

Tony was efficient and helpful! Also provided transportation for me to get home and then to come back and get the car. That was smoothly handled! All in all you all did a good job!

Rose was my Service Rep and she is very polite and professional. She kept me informed of the entire process that my vehicle was getting through the end. There are not many people like Rose!

Rudy in the service department is awesome! Excellent customer service, he makes sure I’m taken care of every time. This time I got a new tire and he accommodated an oil change while I was there so I wouldn’t have to be inconvenienced by making a second trip.

Absolutely excellent service! Shout out to Jennifer Costa, you took such good care of us.#BestServiceRepEver

Adriana is my advisor. With multiple BMW service providers in the area I drive 20 miles out of my way to go to her. She IS the embodiment of the level of service I expect from BMW and no doubt sets the bar high for her colleagues. She is responsive, accommodating and empathetic when dealing with her customers. If you have ever had an underwhelming experience with service for your car switching to Adriana at Gwinette BMW service will be the best choice you can make with servicing your BMW. Aside from the large showroom and inventory, impressive cleanliness and overall positive vibes that make the dealership I can’t express how great it feels to have someone like Adriana on my side. Kudos to Gwinette for hiring and retaining an asset like Adriana. Thank you!

Very friendly service and great at communication. The quality of work is always excellent. Just what you would expect from BMW. Ask for Sayed! Always has a smile and takes care of me!

Gwinnett BMW has my loyalty forever. I’ll never drive a different brand and I’ll never use a different dealership. The service department is super responsive and Syed is like family. They help me proactively maintain my car, and when I need service they are fast and reliable. They invest in their customers like I’ve never experienced before. Highly recommend!

My service advisor, Adriana, is always so helpful and stays on top of letting me know what is going on with my vehicle from intake through to checkout and follow up. I never really have to interact with anyone else because she handles everything, but everyone I do come in contact with is pleasant, polite and professional!!

Rudy Perry was extremely friendly and I felt right at home.Service was quick and easy!

Jennifer is the best service associates of the Gwinnett BMW and she knows how to satisfy the customers by the customer-centric mind. Thank you so much!!!

Andrew (Tire Specialist) and Adriana (Svc Advisor) at BMW of Gwinnett were great in helping me get replacement tires for my 330i. I called several dealerships in town as well as BMW NA for advice on a tire issue and none of them were of much help. I called BMW of Gwinnett and put me I touch with Andrew who was very quickly able to assess my situation and come up with a solution that required very little of my time. Adriana was very helpful and communicated well with me during my visit. Highly recommended!

My experience with BMW Gwinnett Place has been great. There very professional and nice. Syed my advisor is very nice and helpful every time I come get my service. Keep up the great work.

The customer service here and my service advisor Syed are top notch. Always worth the drive.

They were extremely busy but they still were able to complete my services in a timely manner! Shed is always so nice, thorough and professional!!!

Transfer case replacement. The service department worked with us and knew what was wrong upon talking to my husband and taking it on short drive in the parking lot! Actually did not have to go far! The service was completed on time and so far all seems to be fixed! Thank you Dave, Rudy and all involved in getting my X5 back driving as it should!

Great experience, fast, great work, and friendly. Adriana was amazing, thank you!

I brought my vehicle in on a Monday with a flat that needed a tire replacement. I was told it should be done by Wednesday “worst case scenario”. My car wasn’t available until late afternoon on Friday which I picked up the next day! Taking over 4 days to replace a tire is a little ridiculous! I have a 2019 X3 with original tires, I believe as a dealership you would keep those tires in stock! This the first time I didn’t get good service at BMW and I hope it’s the last!

I had a great experience as always. Rosemary is the absolute best and sweetest advisor. Thanks again for always taking care of my vehicle!

Excellent service experience. Love the status update via text and the waiting room amenities and WiFi access.

Had I known such great service and order was in store I’d have bought a BMW long ago.

Great place for parts and services. They have a military discount on parts too.

Adriana was my Advisor and this was some of the best customer service that I’ve ever experienced! I will definitely be back.

Professional service and nice young man that gave my wife a ride home after she dropped off the car. Problem was fixed which a day longer than expected.

They are always courteous and professional. They finished the work in no time and I was on my way.

Prompt service very professional and extremely clean waiting area.

It was the best service appointment I have ever experienced... the staff was very professional and my service Advisor was very nice and knowledgeable. The waiting area was very clean. I felt welcome and appreciated.

The service I received this day is what I would expect from bmw. The rep was very nice and was able to get me checked in and out fast.

I’ve used this place to service my vehicles many times. This last visit was with a different advisor named Greg. He was great.I would recommend

Their smile professionalism warm greetings and the free sodas lol and snacks

My service representative, Brenda, is conscientious, knowledgeable and efficient. The service Department in general seems to have performed the servicing efficiently.

My setvice advisor was good. He was very professional. He was attentive to the concerns I had.

As always A+ service and amazing customer service from the guys and ladies at Gwinnett Place, especially Annie !!!

Adriana Gillman was my Advisor. She exudes sheer professionalism in the manner in which she approaches her job. In a Post Pandemic society, Adriana presented a calm soothing voice and attentive ear and to put the cherry on the cake she went further than any Advisor I have delt with in the past. As long as Adriana is there...Ill be back.

The call and tell everything that car need very friendly people I give them 10th .

Awesome Service Agent. He was extremely kind and patience.

Service advisor is very professional when talking care of customer’s vehicles. Good job!!!!

The service was prompt and high quality as I would expect from the brand. I was also able to obtain an appointment on short notice.

Service performed exactly as intended. Quicker than expected. Always a quality job. And service advisor Rudy Perry is always a pleasure to deal with.

Great service; excellent communication; very pleasant and timely experience; if possible, I would like to work with advisor Jennifer Costa for all of my maintenance visits.

I was able to get an appointment for service with in two days. Dropped my car off in the morning and all routine maintenance and service was completed in the same day.The customer experience is top notch!

My service advisor, Jennifer, is professional, courteous and great to work with! It was a very positive experience. I would definitely recommend this place to others!

Nothing but good things to say. Very satisfied with the quality of care provided. Service Technician, Jennifer, was great to work with and very responsive.

Kudos and a million thanks to Service Advisor, Jennifer Costas who goes above and beyond the call of duty to ensure that her clients are 100% satisfied!!! She is for sure an asset to your company and I hope that she stays for a long time. Her impeccable care and honesty makes sure that nothing is overlooked and that your time is indeed valuable says so much about her character. Thanks so much BMW of Gwinnett, job well done.Joy L. Mobley

Recall for airbags. Quick in and out. Appreciate the friendly and responsive services.

Great customer service.Provided snacks and a clean and welcoming atmosphere.

Syed did an excellent job advising me about the tire condition. I went in for checking out loss of air pressure in one tire but Syed had all my tires inspected and since they had worn badly including a puncture in the one losing air, advised me to get all 4 changed and get an alignment done as well to prevent further damage to the new tires. He also managed to get me a loaner for a day till my work was completed and explained the road hazard warranty that came with the tires including filing paperwork for the manufacturer rebates. He is an excellent service advisor and I received excellent service from the dealership.

Syead was an excellent service representative!! I will be contacting him and him only for my service requests. Very attentive and respectful. Thank you 😊

I brought my car for service, The service was great, my service rep was great with a great personality.

I cannot say enough good things about Adriana Gilman. She always goes above and beyond. If my BMW is “the ultimate driving machine” then Adriana is “the ultimate service consultant.”

Only charged me for what was needed. I wanted a second tire and was told, not needed. Always nice to trust your mechanics.

Technology in the service area is first class. The people who do the service are very good in finding problems.

We own a 2004 Li and have entrusted our vehicle only to United.This is a reputable business with trained reps.that we trust for maintenance and repair services.;courteous reps.always show professionalism and treat their customers with respect!

Fast and excellent service as always. Got an appraisal on the car while waiting there.

I always have a wonderful experience when I come to service my vehicle. Delorian Mateas was such a pleasure to deal with and provided me excellent service. He was timely, thorough, and resolved all of my concerns and requests I had of my vehicle. Thank you for all that you do!

Excellent customer service representative. Very knowledgeable and very welcoming. Definitely recommended to anyone.

Phenomenal service and Rudy Perry is an amazing service provider!!

Rosemary was friendly and shared what was going on with my car. While its always annoying having your car worked on, its atleast pleasant to deal w Rosemary.

DeLorean did a great job of keeping me informed. In and out in a little over an hour on a Saturday morning, couldnt ask for better!

Annie Nation is professional, personable, knowledgeable and a great pleasure to work with! Thank you so much!

Adriana is great! She has been our service advisor for 4 years and 2 vehicles. When I have an issue I text her and request an appointment. She is quick to respond, she helps me get a loaner if it’s needed and she handles my warranty claims without me having to worry. Yes this seems as if it should be done automatically but I’ve had other service advisors and other locations who were nowhere near as reliable so I’m grateful especially with a car that’s so expensive to repair I don’t dread going to the dealership for service

I requested an appointment on line and although I misread the email and showed up before it was scheduled, they service rep was able to squeeze my car in. I appreciated that, inspired of the additional wait time. Their professionalism was greatly appreciated.

Great service. My service manager kept me aware of the issues along the way and helped me figure out what to repair immediately and what could be at the next appt.

Wonderful service from start to finish. I will be going back.

Great customer service - Rudy is awesome

Jennifer was amazing took care of me and explained everything needed.

Service was fast and efficient. Every associate was friendly and helpful.

Tony was very helpful and made my visit easy!

Dealt with the service manager who was always courteous, professional and went out of his to accomodate my needs

I like the fact that they make every effort to get it right the first time. Also they give me options so I can choose what to do and when.