I just bought a beautiful, NEW, White Bronco Sport at this dealership. Ernie did a great job explaining the vehicle and giving purchasing, leasing and financing options. The dealership was extremely clean, new and very nice. All of the people I spoke with were knowledgeable and friendly. I would highly recommend this dealership!

I can not say enough wonderful things about our experience with Packey Webb Ford! Everything from start to finish was exceptional!After an endless search looking for the only Ford Bronco Sport that would make me willing to turn in my other great vehicle - a Black Bronco Sport Outer Banks with Outer Banks Package and Ford CoPilot 360 -, Packey Ford was literally the only location that had one at the time I was looking. Of course, that Bronco sold pretty much as we were calling the dealership. :(But then, we got a call the next day that it’s “twin” might be on the way! I was trying not to get too excited, but John Webb reached out. We gave him a call and he generously took time to talk after closing. We found John was extremely honest and direct about what he might be able to do to help me get the one car I wanted, but I never dreamed might would be mine, considering challenging inventory at this time across the country. The next day, we agreed to terms with John, which we felt were quite fair.We were exploring financing options on our own, but John also hooked us up with their phenomenal finance fellow, Chris Shuman. Chris got us an even better rate than our credit union, which is truly impressive! We still didn’t know when my beautiful Outer Banks would arrive, but it seemed we had everything in order.John and Chris are miracle workers because within the next 24 hours, we got the call our Bronco arrived at the dealership!!! My husband and I road tripped a worthwhile 3 hours the next morning and were greeted by Chris’ wonderful son, Brendon. Brendon gave us a wonderful orientation to our new Bronco, while Chris wrapped up another meeting.While signing off on our financing with Chris, we found him not only great fun to work with, but clear in explanations of what we were signing off on. I also couldn’t believe the INCREDIBLE warranties Webb offered! Outstanding!!!Honestly, every single person we met at Packey Webb was fun, direct, honest, and just great people!After we left the dealership, my husband and I went out for dinner. We both were in awe at our phenomenal experience. My husband even said this was probably the most positive, incredible car-buying experience we’ve ever enjoyed. We live a few hours away, but my husband said when the Bronco Maverick comes out OR whenever he’s up for any new or used car, he’s starting with Packey Webb Ford from now on. The experience was just that good!Thank you so much John, Chris, and Brendon. You guys are the best! :)

I recently purchased a 2021 F-150 Lariat from Packey Webb. From start to when my truck arrived, I could not be more pleased w/ the sales efforts ( Charles ), communication & their customer focus. The sales process for me was also much easier than other dealers & not the pushing or pressure that sales folks can sometimes apply. With Charles, more of a working together towards the vehicle I wanted.Over the years I have owned a new Audi & Toyota’s & the service & experience my wife & I received from Packey Webb is unmatched. Our satisfaction was candidly that good!Ken & Laura W.

Packey Webb Ford continuingly demonstrate exceptional customer service never taking any customer for granted I’m a repeat customer for years

Just traded in my lease of a F-150 and made a purchase of a new Ford Explorer. Discussion on price was straight forward and very competitive vs. other dealerships I looked into.Paperwork was quick and efficient. One additional benefit was the extended warranty. Before I committed to it from the dealership, i made a few calls to external warranty companies. Packey Webb was a better price. Overall, great experience working with this dealership.

Just leased my 3rd car from Packey Webb Ford. Charles and the entire team are beyond helpful and accommodating. I now live in Denver and specifically drive back to Illinois to handle all my car shopping business with Packey Webb Ford. Highly recommend!

Thank you Matt Csakai and George for helping me find the unicorn vehicle. I have been looking for Transit Cargo AWD HR in Metallic color for over a month all over North America (I have contacted over 100 Ford dealers in the US) . Packey Webb Ford associates were the only ones who looked for the vehicle for extended period of time until they found the vehicle for me. They kept in touch regularly until I found, and received the vehicle. Thank you for all the effort you put in for your customers, and thank you for your great communication skills, at last thank you for fast paperwork process. Highly recommend for Packey Webb Ford in Downers Grove IL over any Ford Dealers near me, and will be back for more business in the future

Service people are polite, appointments are fast, no problems with car after service. nice waiting room. service is great.Not certain about sales they kidnap your trade-in so you cannot get out easily, as most dealers do.

Love Packey Webb Treated me nice and gave me a great deal!

The service person went out of there way to assist with the questions I had and the service they provided. He looked up my records and ensured they did not over service my truck and answered a technical question I had by pulling the most up to date information available. He went above and beyond.

We had a warranty issue from A repair done at the Ford facility where we purchased our transit from and Schaumburg. It took three weeks to get it back “fixed“ well… That didn’t last and when we had an issue again we went with Packey Webb…Our delivery van is essential for our daily business… Vincent at Packey completely understood and he is the bomb! He was quick, thorough and his team did an excellent job and got our delivery van back in tiptop condition quicker than we expected… Thank you Vincent and your team!You are The go to for us from now on

It was quite a positive experience from beginning to end. Personally, purchasing a car is an important decision and can be frustrating and anxiety producing. However, Ernie, Chris and Abby made the car buying experience seamless and painless (minus paying a monthly note)! I highly recommend Packey Webb Ford!!!!

I was literally just here for an oil change and multi-point inspection and almost 2 weeks later, I had to come back because my engine light came on. I called Packey for an appointment. When I arrived, I was told that it would be $139.95 plus tax (and fees) to do a diagnostics test and afterwards, theyd tell me what they found and the additional cost. If they told me that when I called to make the appointment, I would have gone somewhere else, since my warranty is now expired - but at this point, Im at the dealership at 8am on a Tuesday. So I go along, thinking the cost couldnt be more than $250 max since my car was running fine, aside from the engine light being on.Well, I was VERY wrong. I was told the cost would be $495 plus taxes and fees to replace my canister purge valve! On average, it costs less than $200 to replace. I told Packey not to make the repair (I felt I was being overcharged), and ultimately I had to give them $151.29 - which was the total cost after taxes and fees just for them to look at my car! I called a few local repair shops for quotes and the average price Im getting is $170. Further, I wanted to see if the price varied among other Ford dealerships, and shockingly, they do! I was quoted $324 plus tax and fees for the SAME repair from another reputable, well known Ford dealership. Its quite a difference. Needless to say, Packey is dishonest and overcharging/ ripping people off. I want my $151.29 back, but Im sure that wont happen. I will NOT be back and I do not recommend being serviced here unless you still have an active warranty. Once they see you dont have a warranty anymore, dont be surprised if they try to overcharge you.

I was very pleased with my experience. I went in initially to fix a very noisy wheel situation which was diagnosed, but needed a part ordered. At the same time, Nick told me that they could replace the engine mount to secure it and eliminate that vibration - what vibration? I was not even aware of it! I believe I had lived with it so long that I just thought it was a natural sound from the car! Couldn’t believe how quiet my car was after the engine mount was replaced! Within a week, got a call that the wheel parts were in, set an appointment, and am now happily driving a quiet car in which I can actually hear my music and converse with my passengers! Very pleased with the service and attention to my car.

I recently bought a vehicle from Packey Webb Ford. Im a repeat costumer, as this is the 6th vehicle I have bought there. I have had the same salesperson for each of the sales. I have always been extremely satisfied with all of the staff. The service department is great, my vehicle is always done within the specified time, if any issues / concerns arise, Im notified, the solution(s) are discussed. I have recommended Packet Webb Ford to family, friends & neighbors.

Packey Webb Ford is great. I had repairs done to my car and they were quick and efficient. I also like the free wash. While I was there I bought an extended warranty for my car from Bill. I now have peace of mind with my car. This place is great. Very clean shop and waiting room.

Cant say enough about Packey Webb! I was surprised when I received the call from Ernie that my vehicle had arrived. I went in picked it up. Purchase was a breeze. Ernie made everything so easy!

Amazing experience from start to finish. Personal touch by both Spencer the salesman who helped us and Tom the owner. HIGHLY recommend.Molly Tracy - happy new car owner!!

I have never had a negative experience at Packey Webb. So long as I am buying Fords I will be buying them there.Our sales professional Jerry is easy to work with and respectful. The service team is fantastic, and the additional services are great too. All around a great place to work with.

We have bought multiple vehicles from Packey Webb and have not been disappointed. we have sent many family members to Packey Webb and they too are completely satisfied Ownership is second to none. Customer service is excellent. I highly recommend Packey Webb. You will be amazed at how willing they are to work with you.

I just wanted a diagnostic check to see why the engine light came on. Next thing I know, the vehicle got washed (I didnt ask for it NOR did I want it), the antenna got bent because of the car wash, and the rear wiper was on the left side instead of where it is supposed to be. (I fixed that).Just do what the customer asks of you. If the customer asks for the other stuff, fine. If not, dont do it, its that simple!

Went to test drive one of their demo Broncos, and although I have a reservation for one with another dealership, I was met with smiling faces and awesome service

Packey Webb Ford delivers the overall car buying and servicing experience. Have bought a few cars from the Webb Team, and each purchase has been a seamless process. Knowledgable sales team, excellent servicing and customer support is top of the line. Would recommend checking out Packey Webb Ford for your next car buying experience!

Great costumer service from start to finish. Would recommend selling or purchasing a vehicle from them. Definitely be back when I need another vehicle. thank you Packey Webb.

After failing to correctly repair my vehicle(twice), keeping it for weeks at a time while they wait for parts without providing a loaner and then lying to me repeatedly, about when it would be done, only to try and upsell me 25 days into me not having my vehicle, I cannot recommend Packey Webb, not only do they struggle at vehicle service, but customer service too. Do better, go elsewhere.EDIT/REPLY: Sure, only after we complained and you realized you were going to have to take the truck apart for the second time, did you find me a loaner. Your staff repeatedly lied to me or miscommunicated and your service manager passed on the chance to make this right and didnt complete the requested tire change because they didnt like that I was upset that they waited 25 days before doing the tire change I initially requested (and approved) the day I dropped it off. Mentioning they were Throwing in an oil change (which you had to do anyway while fixing your mistakes) and returning the vehicle to my wife with no fuel in it and not so much as running it through the wash really sealed it for me, I wont be back.

We love Packey Webb Ford. Spencer Shipley took great care of us. Always appreciate working with John Webb. We will never buy a car from anywhere else. They truly love their customers!

Bought a 2019 Bullitt Mustang in February. They tried to deliver with an undersized Michelin in the rear. My son caught this on a 7,000 mile car. We were not able to inspect car thoroughly as it was in the service department getting the 255 replaced with a 275 Pilot Sport (Too bad it was in stock, I would have walked away from the deal). 150 mile ride home and I find out on a $40,000 deal the dealer only put less than a 1/4 tank of gas in. Get home want to check the owners manual..none, dealer wont send one, I buy online. When we bring the car out of the garage in February we discover that there was mis-matched paint work (noticeable in direct sunlight) on lower front air dam. I also spent many hours on my own doing paint correction, not uncommon on 2019s. There was zero disclosure from dealer or CarFax. I am getting entire front bumper cover replaced, not cheap. Bottom line be very careful when inspecting a nearly new car for delivery and dont trust CarFax or the dealer to disclose defects!

Friendly staff who has a great deal of knowledge on the vehicles they sell. The service department has always been dependable and honest about what is needed and fair. Highly recommend this dealership.

The best experience with Packey Webb Ford! I recommend them to anyone looking for a used or new car. Chris the finance manager was superb, and Maggie/John knew my taste. Thanks for the car!

Purchased a pre-owned Transit Cargo over the phone. Did deposit by credit card and paid balance by cashiers check when I picked the van up. By far the best car buying experience of my life. They had the van clean and ready when I arrived and they had all the paperwork done too. I was in and out in less than 45 minutes. Nice clean vehicle as described on line. Courteous and helpful staff. I give them a 10! BTW my sales guy was Nick.

A fantastic dealerShip with fantastic people. Spencer went above and beyond to provide an excellent experience. As an out of state buyer he was a pleasure to work with. He was quick to answer any questions at any hour and even offered to pick me up at the airport. Even after the sale he was quick to assist me when I had a question. Highly recommended.

Nothing special about the visit. Normal servicing for my vehicle that was done in a timely manner. Packey Webb has always been good about offering options for non-standard scheduling due to the pandemic.

I bought a used 2018 Jeep Wrangler from the folks at Packey Webb Ford. Matt H was great to work with and was patient with me throughout the process when I couldn’t decide what vehicle I wanted! I’ll definitely be sending my family and friends to Packey Webb Ford.

We have bought cars from Packey Webb for 25 years and trust them implicitly. I just bought a car this week and the time and attention that Sergio gave us was the same phenomenal service that we have come to expect from Packey Webb!

Customer service reps are doing their best but how can you have good customer service when you sell your loaner cars? Its all about money, not about you! Proof is in the pudding.

The Packey Webb family and staff take the anxiety out of buying a new car making the process very efficient and easy with 1st class professionalism. They get what it takes to build brand and dealer loyalty!

Just wrapped up the best experience with a bow. Packey Webb not only expedited the delivery of the latest and greatest Ford Bronco to their dealership they delivered it with a pink bow for a perfect birthday surprise for our daughter. Personal thanks to Sergio, Maggie and John for the VIP treatment we received. I will probably never see my daughter again, but her reaction was priceless and will never be forgotten.

Thanks to the wonderful help that salesman Spencer Shipley was, I was able to quickly and conveniently purchase the right vehicle for me! I’m greatly appreciative of his hard work and for the professionalism of this dealership (not to mention, it’s a very nice building/location!) Thanks again!

We bought a car. Nothing more, nothing less. Absolutely no follow up after the sale, no promises kept and no real incentive to do business with them again. The car itself is fine but their business practices could use a refreshing.

My sales person Jerry was nice. I was there for 5 hours, I was thinking Ill be there for 2 hours at most. The finance person seem got upset because I didnt want the extra coverage hes trying to sell me. The car I bought was not even clean. My daughter found food in the seat. It looks like they changed the oil but per their app it said I only have 20% left. They gave me only half a tank of gas. Which is fine, it just that every time I bought a car before I always got a full tank of gas, I guess that was just courtesy. We have an agreement to purchase the car for a certain amount but when I got to the finance office its $150 more. I was tired and I just want to leave that I didnt say anything. They also didnt put the front plates. I cant find the factory code so I cant change the code. So frustrating.

After an unpleasant interaction with a member of staff, John Webb, a partner at the dealership, personally resolved the issue and answered all the questions we had. It’s not everyday you find a team ready to be honest and welcoming after a fought start! We were given a fair appraisal and I’m excited to continue working with the team!

Extremely impressed with the service department. Had an issue that reoccurred and they made sure it was taken care of while I waited. When Im in the market for another vehicle this is where I want to buy it.

Ive dealt with many different dealerships and service departments over the years and this was by far the best experience I have ever had. I worked with Kevin and he kept me up to date with everything that was going on. I never once had to follow up with him to find out where we were in the process, he was always one step ahead of me. He was also very knowledgeable and when there was a question he couldnt answer, he quickly talked to the technician and got one for me. I have found a new home for my Ford!

I purchased my first car here from Spencer! The process was truly painless and the whole process took less than three hours between test driving a few options, paperwork and financing. I was able to get my dream car. Spender found me absolutely everything I was looking for and I couldn’t be more excited.

Fantastic dealership. Had a very positive experience with Charles Franz. He was very helpful and responsive via emails which made car shopping during covid-19 so much easier. He was full of information during the test drive and sales process as well. Everyone that I dealt with during my purchase was very polite and quick to help with anything I needed.

I was handled very quickly and efficiently . I was advised that I should on my next service appointment that I should have my spark plugs replaced.

Great service department! Every representative is always very helpful & informative. I drive all the way from Indiana just to get my car serviced here

Great, friendly service. Helpful staff.

Ive purchased several new cars from dealerships over the years and Packey Webb Ford, by far, has been the best experience I have ever had. This new purchase will be my 3rd Explorer and Packey Webb will be the only dealership I work with going forward.Like any educated consumer, I did my research and worked with several dealerships & sales reps. Hands down, Packey Webb is the only one that was courteous and professional. I was referred to Elliot and I was glad he came so highly recommended. Dealing with Sales Guys my entire career, I can honestly say Elliot breaks the mold on the perception of a Car Salesman.Negotiations were almost non-existent on my 2020 Explorer ST. The pricing was more than fair (coupled with their 0% interest promo) and they were far more competitive than any other dealership I was speaking to. Too good to be true? Not with this dealership! Elliot was timely in his responses, by no means pushy, and even got me exactly what I was looking for on my trade-in.The vehicle price was pretty much set before I even walked in the door. After a short test drive, trade-in appraisal, and paperwork I was walking out the door with my new ride and couldnt be happier! Thank you to Elliot and Packey Webb Ford for making the experience smooth and unforgettable. This is how buying a car should be like!

My Mother always told me that if you cant say something nice....... I will say that Vince was very helpful and courteous. I wish I would have talked to him one if the other 3 times I went to the service dept this week to have a low tire pressure addressed. We told the tech that there was a low pressure alarm going off and they rotated the tires but never looked into the low pressure alert. We ended up getting stuck and ruining the tire.

Spencer was a pleasure to work with. Handled all the details, got the car we wanted, and made the whole process painless. Definitely would recommend working him.

Awesome service department! Vince is great! Anytime I bring my car in, they don’t miss a beat in getting right down to it. Friendly environment, and beautiful waiting lounge to match. Fingers crossed my car won’t need anything soon, but if it does, I know where I’m going!!

Overall had a great five star experience from the second we walked in. All the staff was a friendly face and very helpful. Spencer Shipley was the salesman who assisted me in finding my new car. He was very knowledgeable and talked to me as another person, not as a salesman trying to upsell me on anything. He was very personable and went the extra mile to make sure I was taken care of.

Spencer Shipley was so very helpful and always available to answer questions. I highly recommend him if youre in the market for a Ford. After dealing with several car dealerships on the southwest side, he was the most responsive to my requests for information. I couldnt be happier with my purchase! Thank you, Spencer!

I enjoyed my experience at Packey Webb Ford. I like the fact that they didnt try to push other cars on me. I went there knowing what I wanted and it was just a matter of coming to an agreement.Mike was friendly and not too pushy like other car salesman. Im happy with my purchase and I will definitely go back when Im ready to buy another car.

The service given by the Packey Webb service department was prompt, professional and done correctly. Although I have a Ford dealer literally in my back yard, I traveled 20 miles to Packey Webb since I know they do repairs correctly.Thank YouJIm O.

Great Service and very kind people.

Buying your first brand new car ever can be a traumatizing experience. Luckily I had Spencer guide me through the process. From the moment I stepped on the lot, Spencer had a calming presence about him and he really made me feel comfortable and put my mind at ease throughout the process. He was never pushy and helped me find a perfect F150. Bells whistles, the whole shebang. Nervous about financing and stuff, but Spencer and his team got me a great deal and I couldnt be happier! Love the new truck! Would gladly go back should I need another vehicle.

ALWAYS A GREAT EXPERIENCE WITH PACKEY WEBB SERVICE AS WELL AS BUYING A NEW VEHICLE FROM MIKE G. BEST CAR DEALER I HAVE EVER BEEN INVOLVED WITH. THANK YOU.

I just want to tell you what an EXCEPTIONAL team you have at Packey Webb. We just purchased our 8th and 9th car from you last week. (No we don’t have 9 cars we traded lol). It started with us coming to your dealership 6 years ago and you guys took awesome care of us and helped us get into a new car then. Here we are 6 years later and still being treated superior. Kevin Schmeider ALWAYS goes above and beyond to help us get the best deal. Jerry has been awesome to us in the sales process. My daughter bought the 8th car and we just bought the 9th. The sales process is always fair and seamless. We are always pleased with the honest negotiation process and financing experience. You guys ALWAYS get it done for us with a smile. I have sent my father, sister and brother your way and they bought too! Just wanted to let you know it’s these kind of relationships that make it a pleasure to do business with in what could be a stressful car buying experience. Kudos to you and your entire team! Thank you!

Great service technicians! I always know that I am going to get quality repair work from trustworthy mechanics.

Today I had the opportunity to work with Spencer Shipley at Packey Webb Ford. I seriously could not have imagined a better person to help my make my new purchase. He was incredibly insightful, genuine, and easy to work with. I recommend to absolutely anyone looking to buy a Ford to head to Packey Wedd and ask for Spencer.

I just recently purchased a F-150, and Adam Reszka was a Great Salesman. Very Professional from the beginning, unlike the previous Salesman who works there with 20 years experience (as he told us). Not to mention his name...Definitely recommend Adam, who may have 6 years experience, but knows how to treat potential customers.

Tom is the man who put in 240 extra ponies into my favorite car. Really happy with the work and the partnership to ensure top performance and longevity.

Ive been a customer of Packey Webb since 2014. Ive had great buying and service experiences and I always recommend them to friends when Im asked about where to go for a car. John Webb is usually there and if I need anything I can always talk with him about any issues Im having with my vehicles.

Disappointed. Brought our 2020 Escape in yesterday for an intermittent blind spot warning sensor. Was told “No problem found,” and suggested it was dirty. They gave the car a wash. Problem is still clearly present today on our clean car. Definitely not dirt. Need somebody willing to really look into this, not give me a proverbial pat on the rear and send me home.

A friend of mine referred me to Packey Webb Ford. Eric in sales was phenomenal. He made my vehicle purchase easy and fair, and followed up with service after the sale that went above and beyond my expectations. The service team was efficient and courteous too and I would highly recommend this Ford dealership to friends and family in the area.

I was here for my car maintenance, Good and fast service, very nice staff members and the Regional Manager (service) is very friendly and helpful.

Had a great experience at Packey Webb after a terrible experience at another dealership. Ask for Nondas. He was very easy going and fair. I will come back next time and I recommend you stop by too.

Start to finish professional answer all questions had no problems whatsoever and thats why I keep going back to them when you have great service like they do you get customers like me who keep going back

Tremendous experience - Ive been to so many dealers and always feel Im being sold, but at Packey Webb it felt like they were my advocate. From the initial search to price to purchase we were at ease. If you are starting a car search, just give them a try - you will see what I mean!

I’ve visited the service department many times, mostly regular maintenance, and the service staff and techs are excellent. Everything is explained and they do not try to sell needless maintenance or service.

I highly recommend buying from Packey Webb Ford! We have shopped and bought at numerous Ford dealerships over the years and Packey Webb is definitely one of the best. Complete class act! We worked with Sergio in Sales and Chris in finance and they were both amazing. They worked very hard on the car price and trade in to get the numbers where we needed them to be to buy our dream car. They were patient, very responsive, but never pushy. Everyone at the dealership was extremely friendly and fun, but also thorough and professional. They went above and beyond in every way. I cannot say enough about Packey Webb except that if you are in the market for a car - either new or preowned - definitely pay them a visit!

Just purchased a new vehicle through Nonda at Packey Webb. Nonda was a pleasure to work with on this deal. Communication was timely and price negotiation was fuss free. They had me in and out of the dealership with no headaches. Thanks for making the car buying experience pain free!

I just purchased a 2015 Silverado from Spencer Shipley at Packey Webb Ford. My experience from start to finish was stress free. He was Honest and very forward. I Highly recommend Packey Webb Ford. Make sure to ask for Spencer!

Mike Payne and the whole service team have taken great care of my car. I know I can leave it with them and it’ll be in good hands. From my experience it really shows that this service department cares, and that’s telling when deciding to purchase a vehicle at a particular dealership.Keep it up and I look forward to many more great visits.

We had a great experience all the way around. Our salesman Spencer Shipley was able to find the exact Expedition we wanted. Spencer was very knowledgeable about the vehicle and showed us all the perks of the new Expedition. Everyone we spoke with at Packey Webb Ford was friendly and helpful!

Fantastic service from each time I visited, and Spencer Shipley did a wonderful job assisting me with finding the right vehicle that suits me!

This is specifically for the service dept. Was very disappointed that they told me I needed service that I didn’t need done. Had two other places check out their assessment after they did and both said items they listed were completely fabricated. After being a customer for over 15 years, I am disappointed.

Typical bait and switch dealer. Came in at an online price and when i sat down with the salesman Jerry, he raised the price up to msrp, his lame excuse was “thats commercial pricing”. Jerry had no intention of selling me a car. I made an out the door offer based on THEIR online price on a transit van and he did absolutely nothing to try and negotiate. Even 5 mins after i left i called him and told him i offer $1000 more and if they accept i will turn back around, he said he would talk to his manager and never got back to me. I don’t think I’ve ever begged any one to earn my business as much as i did these guys. Needless to say i purchased a new van elsewhere. Do business with another Ford Dealer that doesn’t try and use these 80s sales tactics and doesn’t have unmotivated sales people.

One of the best dealerships I have ever dealt with. No problems thru out the entire process! Kudos to the Webb Boys !!!

Really good experience. Communication was top notch. Credit to sales manager Kevin and salesperson Jerry. The deal on purchase and trade in were fair. Would definitely come back here again.

Best place to by a truck, see Brandon for great service.

If you are looking for a new car, you have to head to Packey Webb Ford! I leaded my first car last week and I had such a wonderful experience! From the moment I walked through the doors, I left like a VIP customer. They treated me with respect, they were honest and upfront about all my options and they truly cared about which car was the right fit for me. I will never purchase a car from any other dealership after this experience!

Also have a great and positive experience at Packey Webb Ford!

Spencer Shipley made buying my car the easiest and stress free ever!! Definitely recommend coming back to this car dealership and working with him!

Dropped my car off for service. Next day I get phone call telling me my car has been stolen from the dealership. Dealership was broken into my vehicle was 1 of 2 cars taken. Now my question is why were the keys left in the car overnight while it was in the service bay? Do cars that are on the showroom floor have the keys left inside as well?Yes, I did receive a loaner with minimal options, no GPS. My car was a Limited Edition that had the bells and whistles. I feel that I have taken steps to ensure my car is safe, and Packey Webb did not. Additionally, I have had 1 follow-up phone call and have not heard anything since. What bothers me is that I had a bracelet my kids made for me that was sentimental and it has been in my possession for 5 years. It just took one trip to Packey Webb and now its gone. You decide your own opinion but a lot can be said with how this entire situation has been handled and I am still in the dark.

I was trying to get a vehicle in my business name, the sales guy was ok but they didnt know much about the process, outside of that it was a good experience

Got my car serviced took 1 hr. was in safe environment cause of covid.

Great job, Spencer and Brendon! Team work! Cheers!

Extremely satisfied with the impeccable customer service we received from Eric Finlon at Packey Webb. He made our experience buying a new car enjoyable and effortless. We appreciated all that he did and look forward to purchasing more cars from Packey Webb in the future!! Thank You!!

My experience has shown that the services performed by Packey Webb have your best interests in mind.

Had a recall on my 2016 ford fusion. The staff here made it easy for me to do after hours drop off and followed up with me in the morning! Friendly And Helpful staff!

Spencer Shipley at Packey Webb was excellent to work with, helped streamline the process, and worked with us to find exactly what we were asking & looking for!!!!

The transmission went out suddenly on my 2014 Focus.It was under still warranty. Packey Webb replaced it, no problem. Ther service department is outstanding! Vince, my Service Advisor, was wonderful to work with as well!

I dont like the guy was trying to push me into a deal done some research and found I could get a 2021 for what he was trying to sell me a 2020

Adam is hands down the best salesperson! I was looking for a very specific mustang which my local Ford dealership was able to find at Packey Webb. Long story short, my local dealer wasn’t too motivated in helping me. I decided to go directly to the source where I was introduced to Adam over the phone. I made tentative arrangements to meet with him. I live 2 hours away so it was important to me to have the credit application approved prior to my visit. My plans changed and I was able to come early. I contacted Adam around 11 a.m. on the Tuesday prior to our set appt. By 7 p.m., I was driving home in my NEW MUSTANG!!! I have to mention, this was Adam’s day off and he came in just to help me and stayed an hour past closing time. He took time to go through the vehicles features, set up my phone app and made sure I did not have any questions before leaving. Anthony in finance also went above and beyond by staying over to get the documents signed with us. He was very thorough and made sure we understood what we were signing. I cannot thank these two enough for the effort and great customer service they provided.

Although it was a typical experience as far as buying a vehicle goes, I was unhappy to watch one of the salesman manhandle the “accessories” girl while I was sitting waiting for the finance guy. He clearly had ten years on her at least and whether or not she enjoyed it or was just taking it to keep her job is not for me to judge. F@ck Packey Webb Ford.

Performed quickly multi-point inspection along with an oil change and tire rotation for 30K miles. Easily able to schedule and appreciate the car exterior car wash!

Great experience from beginning to end! My salesman Spencer Shipley was extremely helpful and knowledgeable about the F150. I was able to get exactly what I was looking for and for a good price. Definitely would recommend, and make sure you look for Spencer Shipley!