Earlier this month I spoke with Stacey Washington at US Agencies in ref to adding an additional vehicle to my policy. She, Stacey Washington, was very knowledgeable and explained the policy so that I could understand. The day that we tried to add it she made several attempts to contact Nat Gen and their system was down. Stacey checked for emails from them for about 10 days but she finally got it added. I wish all of the agents was like Stacey Washington and Marlita Williams. Not one time did I feel like I was being a pain to either one of them b/c they were really understanding and went the extra mile to make sure me and my husband was satisfied. Thanks Stacey and Marlita for all you do!

Cheri Wier is an excellent agent. She was patient, professional and very helpful. When dealing with the heartless cooperate machine of insurance, its nice to know someone actually cares. Cheri is very personable and explains the insurance gobbledygook in a way that is very easy to understand. Couldnt ask for a better agent. ]

Stacey Washington Is a great agent. Very attentive and helpful, and pleasant to work with.

I was connected to this office while trying to reach someone to help me with my claim. Cheri Wier was AMAZING with having patience with me because I was frustrated 😞 😤 when I called. She helped calm me down, listened to my issues and offered to help me even though Im not a customer from her branch. She is totally an amazing representative and person. I truly thank her for all the help.

Stacey Washington with USAgencies Insurance is amazing to work with. She will get you the lowest rate possible for all of your insurance needs.Great Customer Service!

Stacy Washington was super helpful in assisting me today. She was able to get me the best car insurance quote and was very detailed in the things I needed to get my policy started. She was very friendly!! Its not often you get good customer service nowadays. I really appreciate that.

Great customer service. Also my Agent made sure I got a rate that was perfect for me..

Stacy Washington is the bomb.com she always goes above and beyond what I ask her to do and also follows up to ensure the issue is resolved. She is the epitome of great customer service.

I can’t express enough how professional, patient, kind and overall a genuine person Stacy Washington is. Miss Washington is the best insurance agent I have ever dealt with when it comes to purchasing auto insurance. She went above and beyond to make sure I was taken care of. I love her bubbly personality and her “country” talking self was a joy to listen too lol. I just loved everything about her and will continue to do all my business with Stacy. Please hire more agents like her 👍🏾

I actually called to cancel my policy because an agent told me I would have to pay an absurd amount to edit my coverage but Stacy Washington took care of me! She provided me with the correct information and updated my policy to exactly what I wanted! Needless to say, I’ll only work with Stacey from now on. She’s so nice and professional. I highly recommend!

Stacey Washington is who i always speak with and she always gets back with me and takes care of everything! She amazing and I’ve been working with her on my accounts for a couple of years now and I wouldn’t want to speak with any other insurance rep if I had to! Stacey is the person to go to for insurance!

Stacey Washington is amazing, I highly recommend dealing with her if the option is there. She made everything a breeze!

Stacey Washington was absolutely amazing at getting me a quote and getting my insurance started so very pleased with the service I recieved from stacey

Stacey is the best US agencies representative that we have ever encountered. Whenever we need her, she always responds and takes care of our issues. She has personally helped solve many of my car insurance hurdles and I know each time I reach out to her with a problem she always has a positive response and a helpful demeanor. Thanks Stacey for your continued support! You are awesome!

I have the best rep ever, Stacey Washington, she is always helpful, quick to respond, and professional. I have been blessed to have the same rep for many years and always feel like a person not a policy when talking to her. Could not have asked for a better person!

The representative that assisted me today provided me with impeccable service! Ms. Washington was efficient and extremely nice. USAgencies Insurance provided me with the most affordable full coverage auto insurance that I’ve had the pleasure of receiving. If you’re looking for friendly, efficient, and affordable service in the auto insurance industry, you’re looking for USAgencies!

Stacey Washington was the person who has helped me with my last two transactions shes very professional and her response time to clients is what i really appreciate. Thank you so much for all your help

Stacey is amazing! I have had a hard time getting a few things taken care of and had completely lost faith until I spoke with her. She handled everything quickly and efficiently! I would definitely recommend this office to anyone

I was having a hard time. But I was switched over to Stacy Washington and everything went smoothly from that point on. I really wasnt feeling well and was pushing myself to get something positive done. Thanks to her I was able to not worry and get some rest. I would refer others over to her at anytime.Thank You Stacy Washington/USAgencies Insurance Company

Stacey is amazing. Thank you for all your help and patience working with my mother and I to get full coverage over the phone. All I had to do was submit a few photos and I was able to get full coverage. Never had an agent that was as polite and as professional as Stacey. I will continue to do busy with her and hope she remains with the company forever. USAGENCIES need more agents like her.

I call for some information and I was treating with professionalism and care from the repersentitive and agentMs. Marlita S Williams. She handled my situation with a quick response and went out of her way to make sure that I had my documents.Thanks again Ms.Williams, people like you is why I will continue to patronize USagencies

Stacy Washington is the best and extremely helpful. I really appreciate her callbacks and ALWAYS going out the way for my father and I. Montgomery highway location should be happy to have her.

Lynn you are very helpful and the most professional agent Ive worked with. You explained everything to me and helped me understand my coverage. Thank you for helping me and being so understanding

Lynnetta you are the best agent. You rock. Thank you for your expertise and helpful service. I look forward to doing business with you and also sending more customers your way. If anyone is looking for cheap insurance and agents that care go to USAgencies dont go no where else

I will say I had the best service ever with my Agent Stacey Washington she isnt the dothan office and although she only has very few employees in the office her respond time back to me with my quote and payment was impeccable. She took her time explaining my policy and also gave me two choices so I could see what was best for me I am looking for to her service in the future again!! 10 stars if I could

They did an amazing job of helping me transfer my policy from one vehicle to another. Making it an easy transition.

Thank you Stacy for helping me with my policy and answering all my questions. You are the most helpful agent I have spoken to. I look forward to doing all my business with you.

Stacey has been extremely helpful with setting up insurance for me. She is extremely helpful, friendly, and takes the time to make sure you are satisfied! If you are looking for a great insurance agent, she is the one to go to!

Staci was very helpful. I dont have a license and she helped me get SR22 insurance. I called everywhere and everywhere else was rude or expensive. She was very nice and took her time helping me understand all this. When I went to other places or called and asked them they would huff and puff but not her so I wouldnt go to any other insurance company SR22 insurance or not. Everywhere else can keep their sorry attitudes and I will stick with Staci at Usagencies. Thanks girl you are the best at your job. Stay positive

Stacey Washington renewed my policy promptly after I had been trying with other agents for hours. She was professional and didnt waste time sending my documents over like what i’ve experienced with other agents in the past

Best auto insurance agency in Dothan. Thank you to all the women there for helping me with a quote. Very professional and quick service.

THEY WILL CHARGE YOU FOR SERVICES THEY DONT COVER FOR YOUR CAR SUCH AS ROADSIDE ASSISTANCE!!! 3RD TIME THIS HAS HAPPENED WITH USAGENCIES. DIFFERENT BRANCHES, BUT THEY KNOW THEY RIPPING PEOPLE OFF!!

Thank you Lynnetta for your help. Best agent and agency i have ever worked with. I was able to get insurance without having to go into the office for full coverage and she emailed all of my documents to me. Thank you so much Mrs Lynnetta. I highly recommend Usagencies

Lynn from the Dothan Brach 778 was an awesome agent. She was very professional and very helpful with my issue with my renewal. I was on vacation and she took of everything. She deserves a mention of her great job at USA Agencies. Great job!!!!!

Best agent around Lynn Hollins. Shes fast and polite

If I could give this place zero stars, I would. They charge you a fee to pay your insurance, whether its online, by phone, or in person. YES IN PERSON. If you like giving away your money then, this is the place for you.

Lynnetta D. Hollins was an amazing representative to work with, she listened to me, efficiently processed nyminsurance as a new client, with great customer service, she was so quick too!!!,Great experience!!!!

Stacy Washington you were so helpful too me!!thank you so much

I would just like to say usually when you call to get a quote or anything it like the people dont want to talk to you or they are trying to hurry you off the phone BUT this morning 7-17-2019 when i call and this plesant voice came on Stacey Washington. Let me tell you stacey went above and beyound helping me she was so professional and nice she answered all my question WITHOUT ATTITUDE. I would like for U. S. Agency to employ more peolpe like Stacy and please see that she get a BONUS or Raise.

I have enjoied usagencies Ms. STACEY washington was very sweet she helped me out so much. Never have had a problem with them or anything always polite when i call.

Stacy Washington was so helpful in renewing my coverage AND explaining things to me!!

They great ... Good customer service and low rates

Lynn, Stacey, Marlita and Cheri are the sweetest agents. Thank you for your help and everything yall do.

Not dislike. If u have cash.@ not the right amount. The company keeps your change. U dont have a choice they put it to your bill for the next month. @ i dont Like it.not at all we pay our ins.@ they to lazy to give u Changs. It not right.everyone dont have a bank card.not Right. Not Righ at all.thank you.

They work with you to get the best rate for your home or car!

Big THANK YOU goes out to Ms. Stacey Washington at the Dothan office for her professionalism in helping me renew my policy when agent in Mobile, AL at the Schillinger Rd. office were being rude and arrogant.

Thank you Stacy, You are so sweet, quick and professional

Great experience Stacey Washington was very nice and helpful

Marletta was professional courteous and speedy.

The customer representative Cheri was awesome!

Good

Good place right price

Too expensive for a person with no violations

Was hung up on then when I called back got put on hold

I am changing my insurance soon for the fact they said my insurance would be 88.00 dollars and Im paying 125.00. I turned in what they needed to show proof that I had car insurance prior to them. I dont like this company and Im calling for new rates.

Great

Service sucks