Horrible horribleIt took 45 mins to be picked up at the airportAnother 10 min ride to the carAnother 1:42 min waitOnly one person at the counterLook how much of a trip was taken away3 hrs for a rental carSeriously???Never ever againRidiculous

I reserved a car in early March for pickup May 1. Got to the airport and they had no cars in the evening! They wanted to me wait 3 hours with 4 kids in the airport IN CASE they got a car in by then. There were 5 people ahead of me on the wait list who also had reservations and no car! I ended up spending twice the money to rent a car the next day because it was a same day reservation at a different rental company! Dont take the reservation if you dont have the cars to fulfill it! Rude service, they had not a care that they were not honoring a reservation. Contacted the company after my trip and I never received a response. HORRIBLE SERVICE!

Thirteen customers in line and ONE person working. Ive rented from everyone, but this is my first and last time renting from Thrifty.

We have been waiting over an hour and this line hasn’t moved! There is one guy working the desk. Seriously??!?

This is the worst rental car service ever!! I cant even explain how horrible my experience at Detroit Metro or the Lucas street location! The agent Jessica over charged my hold which was suppose to be $200.00.Which was an inconvenience to my cc and takes forever to stop pending. The lady Nicole has been there so long that her service is selective and robotic. If you have a business sense of style her service is different with you. She was very dry and short with me during arrival and departure. The highlight was a gentleman named Omar in the returns dept. His service was great and he was such a light after dealing with the agents. Hertz will probably be your best bet.

There was a slight issue not with the car or service everything was handled and taken care of. Speedy service no problem renting. Just make sure youre car has been cleaned thoroughly!

I was over charged for a rental. I have an email receipt stating that I should have been charged for two days at 197.52. As soon as I pressed send on the payment, I was charged $296.58. I thought it was a deposit, but it wasnt. When I picked up the car, they had charged me for 3 days. I was given another receipt for 3 days. I explained that was a mistake. They said they would fix it when I returned the car. I returned the car and they didnt fix it. They just added and extra charge that they titled voucher adjustment to make up the difference between the 197.52 and the 296.58. Although they had over charged me for an extra day on my original receipt. I called five times and there is no customer service. I emailed Hertz and no response. This is the most unprofessional company I have ever experienced!

DO NOT!!!! DO NOT RENT HERE!!!!!!!! CHEATERSLong story short - They make you believe there isn’t any Fuel purchase option on your contract which already added. When you return the vehicle with full tank they charge for fuel purchase option as well. I will not rent from them again.I would not recommend going to this robbers.DON’T GO THRIFTYThanks

Worst rental car service ever!!!!! Do not go here!!! Please save yourself time and money! There is so much in hidden fees. Here I was thinking I paid everything online ahead of time and I showed up to be charged a 500 holding fee and 240 for underage even though Ive never had a ticket and Im 24! Shouldve read reviews first a lot of people saying they didnt get their deposit back. Praying this doesnt happen!

The staff here even at check-in after midnight were friendly. I checked in without an issue and received a free upgrade when the rep saw that the three of us traveling together would not fit comfortably in the Economy size car I reserved. We were in town for a funeral and would be there for approximately 48 hours so I figured an Economy car would be cost efficient especially after spending $500 on last minute airfare.Thank you Thrifty Car Rental Staff. The car was awesome; very comfortable with lots of features.

Nicole the desk troll was completely rude and nothing short of discriminating... she was quick to dismiss my metal credit card from a foreign bank because she didnt recognize it as a major bank... then when I proceed to ask wht the total of deposit is she combative tells me Im not helping you then proceeds to call security because I refused to leave the counter... I understand her life as a poverty level desk slave is miserable but you cant take it out on customers...

This place is a scam. I have rented vehicles for years as I’m a frequent flyer and for first time rented from Thrifty. I was given a vehicle that needed to be retired, very loud thumping coming from back wheel. I tried calling and couldn’t get through to report. I turned in early having for three days and was charged 664.00 for week as they said was cheaper when I called and spoke with the overseas customer svc.

The customer service is one of the worst in rental cars industry.I booked a standard SUV can and they end up offering me a miniChevy SUV.I end up arguing it with the agent and then she offered Forde Edge.It was first and last time to use their rentals.FYI this is DTW airport rentals.

Worst rental car ever seen. they charge a lot . when call customer services about that charge they did not believe me what I said .

No line came in picked the car. Very smooth and easy to get the car

Quick and easy. No problems.

Total Crooks ! This place overcharged me by almost $300. I provided gas receipts and odometer and gas gauge photos . Buyer beware!!

Only one person to help 100 people. Been waiting for a while, and have a while to go. Over booked, understaffed at customers’ inconvenience.

Intentionally misled on fees for the rental car. Was over billed and billed more than once. Completely disingenuous.

Very clean car. Very economical MPG car. Way overpriced rental rates.

Double charged on my rental in July. Thrifty is refusing to refund the money after I already paid for it back in April and then charging again after dropping off. Incompetent customer service when trying to get funds back. Zero stars if I could.

Disappointed after the customer service that I received at Hertz/Thrifty on 2/24/21.1st got there and the luxury vehicle ordered was not available although my customer service desk agent was very helpful to best of her ability and she then upgraded me to a vehicle of choice of which was a 530I BMW. Upon getting into the vehicle I noticed that it was not wipe down, the steering wheel had a white substance in the center, there were finger prints along the wood grain on the passenger and driverside interior door, there were coins on the floor of the back seat, it was evident that it has not been properly vacuumed. The vehicle was wet on the outside with clouded streaks down all the windows from the car wash which no one decided to wipe the car down before giving it to us after spending $1,036 on this rental. My companion went in to speak to the lot manager about my concerns. She came outside to view the vehicles condition. She explained to us that this was definitely a platinum clean vehicle and that the a sticker that guarantees the cleaning must have been blown off by the wind. The sticker had not been blown off by the wind but what had been blown off was our concerns for the terrible condition the rental was given to us and the unprofessional, lazy, and horrible customer service we were receiving. The climate at the Metro Detroit location was very lazy no one wanted to apply themselves other than the desk agent that checked us in and did all she could to find me a luxury car to my standards. The lot manager had one of the people run the car back through the carwash which made it even worse because they refuse for the second attempt to wipe down the inside of the car nor the outside while the lot manager was standing there to witness the dripping wet vehicle and never once delegated to her subordinate to complete the drying of the rental. Hertz has always been known for its incredible customer service. This lot manager and her car cleaning staff is supposed to represent the company that is Hertz and uphold its reputation and customer service guarantee. Meanwhile this man that was to clean the car again a second time and still failed to do. He is now walking through the lot yelling at fellow coworkers and having a grandiose day after we were stuck wiping down our own vehicle in a pandemic. This type of behavior should not be tolerated by any reputable business. My thing is, if you dont want to do the job dont apply for it, and therefore make me the casualty of your lazy sluggish Behavior where youre feeling entitled to make a paycheck after youve done nothing to earn it. I would not recommend Hertz/Thrifty to any of my business colleagues that flies into Metro Airport Detroit. Ive received much better treatment at Budget, Avis and Enterprise as well as your other competitors. There was no excuse for this type of treatment because your lobby was empty. There was no business going on that would overwhelming staff to the point that they could not fulfill their duties to the fullest of their abilities. I feel as that those up in management should be evaluated on a monthly basis. I feel you should send secret shoppers to find out exactly whats going on in these locations. Because when theres no one watching some people become drunk with power and feel theres no need to forefill their job commitment to the fullest because theres no one there to police them. I am appalled and totally disrespected and I will not be returning to this location for any rental needs in the future. I understand that Hertz bought Thrifty but it is now Under the Umbrella of Hertz car rental and it should reach the same standards that Hertz lives by. You all are supposed to be at the top of the food chain when it comes to luxury car rental. I have always recommended this company to any of my out-of-town client when it is time to do business in Metro Detroit. Unfortunately that will not be happening anytime in the near future unless I see a tremendous turn around in work performance.

1hour 45 minutes to get the car even if you have a reservation, its a disgrace .....

Do not leave car unattended when you return it may end up with extra charges. Car return employees like to smoke in the cars and leave ashes on dashboard. Then you have to pay for the damages there employees cause to your vehicle. The company will not investigate your issue either they will pretend they can help and not do anything.

Slow shuttle, ok line, huge line to exit lot, which I had to sit through twice, because I was given a car that was supposed to get an oil change. Moved my bags to new car, sitting through huge slow moving line again while family waits for me.I chose the cheapest rental company as I always do, but Ive never been through such an innefficient car rental process.

Fabulous and quick service, competitive prices

You cant just show up and rent a car. You have to reserve online first. We did not know this ahead of time, but was told to go to Priceline.com by a customer. They are cheaper than last time we walked in (before they changed it to on line only). Make sure you check around the whole car for any scratches or dents so you dont get charged anything. A man in front of us got charged $300 for smoking in the car, and he does not smoke. But otherwise a good place to rent from. Friendly help and reasonable prices from priceline

Can a representative, or anyone, please let me know how late the counter is open for check in? One website says 9pm, others say midnight, and others say 11pm.

I needed a last minute rental for a weekend in town, spanning only 2 days. That is what I booked and I returned the vehicle in less than 48 hours, but was then charged for three days. I reached out to the company and was put in contact with Sheila who claimed she was more than willing to help resolve this issue. However, I never heard back from her after numerous attempts on my end. I would highly suggest avoiding this company at all costs, as they clearly struggle to bill appropriately. I am still fighting the bill and its been over a month.

Closed on Sunday….and now I can’t get my car!?!?

The customer service was really good. I was able to get a car really fast last minute. Thanks

Very impressed with Thrifty Car rental at DTW. Shuttle was prompt and courteous. There was no agent at the counter so I used the Kiosk and was connected to a live person via videophone. Then the lot attendant got us to our car in less than 2 minutes. Car was a newer SUV with about 850 miles on it. Ive never booked with Thrifty before but used Hotwire to book this time and Thrifty was what I received. I was a little skeptical at first, but it was at least as good as any other rental experience Ive had. Really pleased with Thrifty and the whole experience.

I picked up a car from DFW to DTW on 11/21 and returned on 11/23. I accidentally left my wallet in the car. When I realized it I called the Thrifty at DTW immediately- nobody responded my phone calls or voicemails. I submitted a report and tried calling lost & found. They told me it will take 24-48 hours. I kept calling @thriftycars, trying to find out if I could just go look for the wallet myself. Nobody would answer me via phone, twitter or facebook. I was completely stranded with no ID or money. I missed my flight the next day as well due to not having any valid ID to travel with. It is now 12/1 and I still am being completely ignored by Thrifty. I have tried every outlet to get in contact with somebody (fb, twitter, phone numbers, customer service requests, hertz). I am shocked and appalled this is their customer service. I rent with @thriftycars all the time And have never been treated so poorly. I get there is protocol for everything but the fact that I have blatantly been ignored by Thrifty makes me think they dont care and are a shady business.

This place was super busy but the made the line move fast. The car was nice, new, clean, and cheap.

If i could give them zero stars i would. My total was $321 i get my credit card bill and it was $729. I immediately call customer service and was on hold for 40 min and it conveniently hung up. I call back 3 times and no answer. I will file suit for the theft of my money with no explanation. DO NOT RENT FROM THIS PLACE!!!

Thrifty tried to rip me off using their “toll scheme”. I knew something was wrong when I received multiple bills adding up to over $100 in “administrative fees” when in reality the total cost of the tolls were around $15. I searched online and the first thing to come up is the lawsuit against them for stealing money from their customers. I was not offered a toll pass at the time of purchase and was not informed of any fees at all regarding tolls. They will tell you that it is in the rental agreement. Think about it, THEY WILL TELL YOU IN WORDS LOUD AND CLEAR UPFRONT to bring the vehicle back fueled to same level (in the agreement), make sure the car is clean (in the agreement), you will be charged for damage (in the agreement), etc etc.If all that is in the agreement, then why do you ALWAYS fail to mention the part about tolls. DING DING DING. Can anyone say deceiving way to rob your customers? And I say always because I have a few other friends and family members that went through the exact same thing and received the exact same bills. We decided to test it out. Two of us went to two separate locations and we have them on film with audio of them telling us about everything except the toll fees. Coincidence? I think not.Long story short, we will be forwarding this evidence to the Attorney Generals office. Obviously we will never rent from them and I will make sure to spread the word. DO NOT ALLOW YOURSELF TO BE TAKEN ADVANTAGE OF. If they truly care about their customers, they will tell you upfront about ALL fees included and not mask it. Shame on you Thrifty, shame on you.

Long lines, poor customer service.

This was my first rental with Thrifty. Ill be avoiding them in the future. I rented through Hotwire, which Ive done in the past with other agencies and had no issue. My two major complaints about Thrifty are1) Car not as advertised. I rented a Special car which was described as a compact car or larger. When I arrived, the agent told me I could pick any car within 8 spaced outside. When I went outside, there was only one car within those 8 spaces - a Chevy Spark, which is definitely a sub-compact or economy car. There was a Thrifty employee outside and he asked if everything was OK. I said the car was a bit small and politely asked if they had anything else. A few minutes later he said another car was just returned and I could have that one instead, if I wanted. It was a Ford Fiesta (another sub-compact/economy car). This was a short trip and I didnt feel like arguing with anyone so I just left. Not the end of the world but still not a great experience.2) Hidden fee. Within a few days of returning my rental, I noticed an extra charge on my credit card. When I looked up the receipt on Thriftys site I saw: CONCESSION FEE RECOVERY $26.90. The amount I paid Hotwire already included taxes and fees. This fee was not included in the advertised rate by Hotwire or Thrifty prior to purchase. If this fee was disclosed before the rental, the rate would have been higher and I would have selected a different option.

I was running late for my flight and decided I just didnt have time to refill the tank, the attendant stopped me to warn me that I would be charged 66 bucks to refill a half tank. I could tell she was bummed about it too... I told her I understood and appreciated the heads up. She went out of her way to get approved for half off that charge. Thanks Trisha, great customer service.

I love the service at Thrifty Car Rental, fast and efficient. Their staff wear a genuine smile and are truly eager to help. Its heartening they accept debit cards which is often what foreigners carry. Their working hours are also very accommodating of just about everyone who needs to rent a car. Im a happy customer, a satisfied one at that.

My little spark was great! The attendance were very helpful in getting me out and in...i really appreciate that!

No complaints. Price was perfect. Car was good. Didnt have to wait around for a shuttle back and forth to Detroit Metropolitan Airport. They provided quick transportation back and forth. Put my luggage in their shuttles for me. Please be sure to leave a little tip to the driver if you let them help you. They are not getting rich driving us around. A couple bucks is fine. Myself being disabled, I totally appreciated the help with my luggage. Would definitely rent from them again. I think they are a little busier than some of the other rental agencies, so book in advance if you want to rent from them.

Extremely helpful, quick check in and out. Paul took care of us and ensured our rental experience was excellent. Would absolutely rent again.

Great service on our visit. The airport shuttle arrived quickly, and the driver was friendly and talkative. He helped everyone on a full shuttle with their bags and warned us to be careful of potholes. Service at the rental office was also great. The line moved fast, and we had our chosen car in no time.

Stay away. Horrible customer service. Rented a truck and had to get it and pay for an additional day because they werent open on the weekends. Returned the truck on the day it was due back and they lost it. They tried billing me for different amounts, several times and I was lucky that my credit union caught it and denied the charges. I tried to call to ask about the charges but was hung up on several times, twice after being on hold for over 30 minutes. They sent me a nasty voicemail threatening me with legal action only to find out they had the truck the entire time. Stay far away. I do not recommend this company to anyone even my worst enemy as I believe in Karma.

Had my vehicle reserved walked in filled out some paperwork and drove away, very uneventful which is good

They don’t clean there cars properly the stuck me n a car the say day someone returned it n now I’m stuck paying for a cleaning fee from the when someone had it so they changeD me $398 n they willl not refund me my money after being on the phone with 3 manger they finely see that I wasn’t the one smoking n the n told me that they would refund me my money never got refund I calll back n they telll me that they deleted my refund I will never rent a car through them ever again and I’m tellling every one this n hope they don’t stick yu guy though what they had me go thru best of luck to you alll

I encountered a hold up due to the stock of vehicles available. The staff were extremely polite and transparent about the situation. I was pleased to hear about their new policies making it easier to pay with debit card. They also made drop off super easy. They handled their jobs well. Ill be back again!

I have an excellent experience EVERY TIME I do business with them. The in office DTW AIRPORT customer service is A++ My desk clerk was wonderful wish I knew her name, on Thursday around 1:45-3:00 she prepared us for a rental to pick my Grand daughter up from Grand Valley. The CS Reps on the phone had really given my daughter wrong info,itinerary, and time but this counter clerk was so PROFESSIONAL with my daughter being angry an having an attitude herself..Your staff person was wonderful Thanks So VERY Much..

Prior to renting from Thrifty, I decided to sign up for their Blue Chip Rewards program. Glad I did, because I found the experience to be a positive one. Since I was a Blue Chip member, I was able to go to the front of the line and was out of the lot within 5 minutes of showing up. When I paid for the return, I found that I was charged $20 less than what I was quoted. When you add all of that along with the courteous staff, it really did culminate in a fantastic rental experience. I recommend Thrifty to everyone.

Will never rent from them again. Unreal business practices. Basically they tacked on $40/day extra insurance charges. The insurance was more than the car!! I refused the insurance when I got the car, they added it to my bill anyway. So basically it was a bait and switch. ALWAYS READ THE AGREEMENT. Its mind boggling its 2019 and companies blatantly rip people off like this. I reported to to the BBB. A lawyer I met said this is common and simply the way they operate. Sickening

ANY POTENTIAL CUSTOMERS LOOK ELSEWHERE, THRIFTY WILL CHARGE YOU MORE WITH NO JUST CAUSE!My experience with this company and specifically this location has been nothing short of exhausting and draining, financially, emotionally and time wise. I was returning my car and the manager of this location told me they would be charging me a smoking fee, though I have never smoked anything in my life. I tried to dispute the charge, but they wouldnt remove the charges from my card,despite not having proof, and i had to accept it so i wouldnt miss my flight home. Once I got back home my boss was livid about the charge, and since my job was being put in jeopardy, I reached out to the Thrifty Rental corporate office, who was able to remove $100 of the $300 charged to my company credit card, the Corporate office stated the local manager had continued to dispute the charge and that there was nothing they could do to remove the remaining $200. This ordeal has been a draining experience that I have been dealing with for the past month. Almost every single day, I have been making calls, trying to get answers and proof of this smoking charge. I spoke with a manager of this location (Kendall) but he stated he didnt dispute it and thus there was nothing he could do for me and now Ive been waiting for, coming up on two months to get this resolved, still no reply from a manager or anyone in their accounting department. I am at risk of losing my job and these people are busy playing phone tag with each other. Thrifty still has not provided me with any proof or justification for the charge other than the managers slight hint of smoke she smelled. i would have rather driven from Texas to Michigan than go through this whole situation. DO NOT USE THRIFTY IF YOU VALUE YOUR MONEY!Thrifty/Hertz has reached out through multiple social media outlets, unfortunately they are not doing anything to resolve the situation, choosing instead to disregard the fact their customer service associate said one thing and they chose to do another, and continuing to offer no proof or justification for the additional cleaning fees. PLEASE LOOK ELSEWHERE FOR YOUR RENTAL NEEDS

The guy that took us to the cars didnt explain much when we arrived around midnight to pick up our vehicle. Had to guess at where to go to get out of the lot. The trip back was good and the lady was quick and polite. I would use them again.

I WILL NEVER EVER GO BACK TO THIS PLACE.I made a reservation 10 days ago, when i went to pick up the truck they did the paper work, and asked me to wait for someone to bring the truck up for me.waited more than 20 minutes no one showed up, went back to the front desk and found out that they do not even have the truck, they wanted me to take a Van instead that was so frustrating.Then they were like we will call you when we have the truck ready and they never called. Im asking for a FULL- refund now, they wasted my time.I WILL NEVER EVER GO BACK TO THIS PLACE.

I used Thrifty for a weekend trip. They had the best prices from other rental agencies I was looking at. Very friendly and joyful staff during my pick-up and return time

Id give them 0 stars if I could. Reserved a car through Expedia, yet they charged me more even though I didnt add anything. They definitely wont pick their car up or shuttle you anywhere. They charge fees to return your car early.

I didnt have any trouble renting from here. They were accomendating & I received a nice rental car. Also their rates arent at all bad.

I had rented an SUV from Thrifty for a vacation this November. Everything was fine, until I had questions after my rental was returned about charges on my contract. The first person I spoke with apologized and said they could apply a credit to my credit card for a charge that was disputed. Two weeks went by and no credit. I returned my call to see if the refund had pulled through, and if I had missed something. The woman I spoke with in their customer service department was extremely rude, and would not listen to my full question before chiming in her information. And to whoever I spoke with the first time lied to me about refunding part of my charges. I am a patient person, but I do not take kindly to companies who run a business using lies and rude attitudes. I am a customer and asked my question in a nonthreatening manner, but it was not received in the same way. I will never use THRIFTY Car Rental ever again, and advise anyone looking for a vehicle to use on a vacation to not as well. Shop safely and smart everyone. Thank you.

Was a bit apprehensive after seeing reviews for bogus charges after renting. We actually had a smooth time with thrifty. However i will say that sometimes they give free upgrades and we specifically paid ahead of time for a certain car which wasnt a huge deal but we wanted something we were used to driving (and also midsizes are more gas efficient). We waited only 15 minutes for a manager to find a midsized car for us but he was overly nice and very courteous. Super easy and fast! Shuttle to and from was prompt as well with no waiting. Will book here again if ever needing a rental.

People at the location were pleasant. Thrifty, however, totally raped me on the price. Had to make an emergency last minute visit as my father passed away and not only did they not offer any sort of discount, but they charged over twice as much as it should have cost

Awfull experience. Was told vehichle had 4 wheel drive it did not and i got stuck twice in the snow. Also was given paper work that said car was not cleaned due to weather and if I had it washed to bring back reciept which I did for $9 and the charge would be removed from bill. 3 calls and 45 min no one can even find a phone number to call location direct, Vehicle was not only dirty it had high miles and looked old..

The service was fine. The car was incredibly uncomfortable. We rented a silver impala, and the passenger seat was tilted at a 45 degree angle from the rear up to the knees, and could not be adjusted. Check your seat before you leave!

One of my worst car rental experiences ever.I spent forty-five minutes standing in line. Neither of the two rental representatives appeared to care the slightest that the line was very long and slow. one of the two representatives was new and needed a lot of assistance from the other. A manager came out from the back and gave the new person some help. That was good, but it would have been nice if he had stayed out and helped to work down the line. He quickly vanished, never to be seen again.Once outside the gate I began to realize that the shocks were pretty well shot. I felt every pothole during my stay in Detroit. Ill tell you there are a lot of potholes in Detroit during road repair season. Returning the car was easy and quick and the ride back to the airport was in a different, and better, van.

The old lady working the desk needs to be worried about her and her pocket and not about the insurance company that I have. Especially if your wack company doesn’t require you to bring that from the insurance company. Also looked at me like I had a bomb on me or something because my work colleague sat down with the luggage. Mind you the reservation was in my name not hers! Why would I bring my 7 plus bags in line and have my friend stand with me? Maybe she doesn’t travel but she made herself and this company look slow.

Never rent from thrifty. You get charged for things he weren’t told about in advance. They will not let you park in their lot, so you have to go pay to park your car somewhere else, which significantly raises the amount that the entire transaction costs. And the desk employees are rude. The people working outside are wonderful, though.

Great prices

I booked this car company as a packaged deal with spirit airlines and paid ahead of time and was told I was all set. When I showed up, the gentleman told me that I had to pay an extra $180 for taxes and fees but kept handing me a receipt that said $517. I asked him over and over what the price was because if it was an additional $517 I didnt want it. But no I was sworn that it would only be the $180. Well I get the car and there is old trash in it, a smoke screen on the windshield and the rearview mirror, smelled wet inside, buttons on the radio didnt all work correctly and couldnt get the back of the seat to move. I return the car and they tell me all about how they need good reviews so they can stay being open vs. The big guys. Fast forward a couple days and they charged me the whole $517. This made all of my bills bounce so I called customer support and the woman was nice but they can only refund $100 to me when I have paid about $700. The worst part was this was a volunteer trip to Texas to help those effected down there so I not only wasnt making money but then got stiffed by these guys. I would tell you to run from this place and go with any other company.

Fast, prompt. Was out of the car I reserved but upgraded nicely

Horrible experience! Nothing went the way the website said it was supposed to. DO NOT USE THIS SERVICE! Misrepresentation on all counts from web page to rental desk to phone support. Better off taking a Greyhound bus

Great have a dependable and clean car to use on my trip. They were not pushy at all and I got a great deal

****0 stars!Online quote was about 50% less than what they charged me. I got quotes from about 5 rentals companies and decided on thrifty because of the low cost. Not one person was willing to help. The only thing they kept telling me was it costs more because of a deposit. I returned the vehicle to receive a itemized bill and there was no refundable deposit amount. They charged extra for all kinds of things and when I called all I got was well you signed the agreement.I will never rent from thrifty ever again!!!!!!!!!!!

I will NEVER rent from this place again! Thrifty needs to catch up with the car rental times! So many unnecessary rules... fill up w/in 10 miles show receipt... no car drop off (had an early flight and had to wait until they opened at 5am)... $350 authorized hold on debit cards (Ive used my debit all the time with others... no hold) plus many more rules that are such an inconvenience. NEVER AGAIN! Cheap price is not worth the hassle. You really do get what you pay for.

Excellent service I was in and out in minutes. 2019 toyota camry was excellent to drive when coming back to Detroit I will use this service again I give them very high marks

The staff was very nice and was quick. We ask for a Ford and at first he said they didnt have one, but then he saw one over in the wash and gas area. So he went and got it for us. :)Excellent Service

The best place on that street. Very good customer service. THEY go out of their way to help customers. Thank you thrifty team

Charged me fees for smoking when we never smoked in the car. Matter of fact, we barely drove the car because we were camping the entire weekend and didnt drive it. Ive been calling every since and took quite some time to get a local number which I had to leave a message and still not sure if it went to the local office. We told the attendant several times we didnt smoke in the car but he charged us anyway and said we would have to speak with management. We had to leave right then so we wouldnt miss our flight but now we cant reach anyone. Im totally disgusted with the customer service from this location. I DO NOT RECOMMEND USING THRIFTY! Im still waiting for a return call. Just ridiculous. After reading other reviews, this seems to be the norm.

Absolutely fantastic! Had the Chevy Malibu, absolutely flies. Great service.

DOES NOT OPEN UNTIL 5AM IF YOU HAVE EARLY FLIGHT. Nobody there until 5. Despite spending lots of time trying to upsell you when picking up your car, they dont bother to tell you they dont open until 5. Several of us had to leave the car and I went over to enterprise next door to beg them to take me on their shuttle so I didnt miss my flight. The other places appear to all be open. Enterprise definitely was and shuttle driver said he has to save 2 or 3 thrifty/dollar renters every night. And thats just him. Car was fine though not clean. Note on car said they would reimburse if we washed it, but we didnt, which I assume they expect.

Yeah, pick-up at terminal.... Drop off a joke. Picture the movie planes, trains, and automobiles but less organized. Only Dallas car rental had been worse. Staff nice but add 30 minutes to what you think you need to return a vehicle.

We rented a car from here last year without problem. Because last year went so smoothly, we prepaid for a rental.Today, however, there was a young woman at the front desk that provided the absolute worst customer service I have encountered in years. Do not go here or reserve any cars here if you expect any form of courtesy.First, she tried to force my fiancé to sign for $70 in prepaid fuel when we did not agree to sign for that amount and instead preferred to return the rental car with a full tank on our own. She insisted that without my fiancé signing to agree to the $70, she could not “cancel out the transaction.” Anyone who knows how signing for something works knows that, indeed, signing for $70 means that you agree regardless of what the “customer service representative” tells you.After asking for both her name and her supervisors name upon her refusing to “cancel out the transaction” without my fiancé signing, she refused to provide that information and became extremely hostile. She is unprofessional, failed at providing any customer service, and frankly should not be in the business of dealing with people.It is August 1, 2019. We picked up our prepaid rental at 1:00 am. There were two young women at the desk, and the one that caused this egregious issue had long wavy hair.We will not be renting from here again and advise that anyone reading this review avoid this place at all costs.

Beware! I declined to pay for gas on site.As I was less than 10 miles from the car rental location. I even told the employee helping me I wasGoing to fill it up with gas on my way back to the airport and he said great! I return my rental car with a full tank of gas and because I did not have a gas receipt to prove it - even though the tank was full they charged me for gas. The employee NEVER told me I needed a receipt NEVER. This is how they SCAM you. I will never use this company again. Shady! Horrible business practices. They will never change their ways. Use another rental company!

I love this place I was on my way to my aunts funeral at 5 a.m. another place refused my reservation Thrifty Car Rental rented me a car and we made it to my aunts funeral they were a life saver Thank you.

Very smooth process of pickup and drop off. Free shuttle to and from airport. Will use again!

We got there and they would not help us at all WITH OUR RESERVATION WE PRE- PAID we walked across the street WITH ALL OUR LUGGAGE and rented a better car cheaper at Hertz.Now my money that would have gone to you went to your completion.That was the worst manager in HISTORY.WE WILL NEVER USE THRIFTY OR BUDGET IN DETROIT EVER AGAINSO RUDE.!!!!

The staff was very help full, check in and out was very quick. the shuttle drivers were awesome. Thank you for helping make my vacation more enjoyable.

This is the nasty place to do business with

Great experience, Good car, Pleasant People, Will Use Thrifty again.I rented a car for two weeks from the Thrifty location at the Detroit airport.I am a frequent Thrity customer and typically rent from Thrifty at least once per month. I rent at other vendors, as well, so I am familiar with a variety of car-rental stores.The whole experience was normal and without incident or problem.I had a prompt and helpful shuttle ride from the airport. The van was 2/3 full of people and the driver was helpful and talkative.He made a positive first impression regarding ThriftyMy rental contract experience was smooth and the desk person was polite.The Chevy Cruze had a couple of paint and chip issues that I reported after a quick walk-around. No problems.My return was quick and the charges were as expected - they matched the quoted cost from my reservation.This is my fifth rental from Thrifty at the Detroit airport location.Each time has been a predictable and smooth transaction.I recommend This Thrifty store.

Reasonable rates. Clean cars and good service. Location quite crampy.

Do not rent from Thrifty their hidden fees will get you everytime. I prepaid for a car then the lady offered me an upgrade. She failed to advise the prepaid money would be voided off. Ended up paying 3x the amount for the car. Just go with Alamo they are the best!

Thrifty location does not open until 5am and guard shack does not provide you with information where to drop your vehicle off if you need to get to the airport. All other shuttle/rental car companies open earlier to meet the flight times of the Detroit Airport. I have made a note for my travels that Thrifty will not be used in Detroit.Service folks were nice, lot was dirty and car was decent.

Rented a big car from Detroit to be returned to Atlanta and asked for a location of return. The rep assigned me to a downtown Atlanta location. Later found out that this location was closed on Sunday, one day before return. I called to change to a 24 hr open location and was told that I would be charged a change-location-fee. I explained what happened, and the rep refused to waive the charges. Unbelievable!!!

As a BlueChip member I was able to bypass the line and was sent to the lot pick out my vehicle. The entire process took less than five minutes. The Toyota Corolla I rented was well maintained, clean and odor free. The return process took less than five minutes. I received friendly prompt service all through the rental/return process. I recommend signing up for the BlueChip program to streamline the process.The shuttle drivers were courteous and cheerful. On the return trip, the driver admonition to check for personal items resulted in one customer remembering that he had forgotten that his tablet in the car! He was able to retrieve it immediately.

Car was ready when I arrived and turning it in even at midnight went smoothly after long day of traveling

The staff were nice but the issue I have is with the company itself.

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️Thrifty Rental helped me i am a blue chip member when I was down to my last option.. God blessed me with a vehicle to drive after Renting from thrifty for a couple of months extension after extension and they did everything they could to make sure I was alright thrifty rental is the best place to go rates is cheap customer service at night is bad I think they be tired but have horrible customer service on nights. Management is the best at all time.The staff their in the Morning is the best will go out they way Michelle,Tanesha and a few others I wish I knew their names just put it like this the best time to rent a car is MORNING THEY HAVE THE BEST STAFF and they treat their customers with respect and the customer service in the MORNING is THEE BEST!!!🚬 NO SMOKING🚬🚭🚭🏧 IN THEIR VEHICLES ITS A 😨😳😳$350 DOLLAR 💰💰💰💰CHARGE AND THEY DONT PLAY🤑🤑⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

BEWARE!!!!! Rented a premium vehicle from this location last week, the salesperson behind the counter named Genesis asked if Id like to prepay for my fuel upfront at a discounted rate of $2.64 VS the going rate of $3.00? She also stated any unused fuel would be credited back to me upon return of the vehicle. It seemed to be a no brainer, I was only traveling to Toledo OH where I would be staying for 3 days and retuning to Detroit to drop off. I used approx. 1/4 of a tank of gas and upon returning I was charged $45.88 for the gas and was told there is no credit for the unused gas, and that its clearly stated in my contract that I signed. I dont know anyone who reads the full contract at the counter when renting a vehicle and if I cannot trust your employees to give me accurate information upon renting than you are clearly out to take advantage of the public with no disregard for being an honest company with a reputation worth protecting. I did call the Manager Charles upon returning home to discuss the issue and he said he would look into making things right with me a asked for my phone number to call me right back, still to this day no return call from anyone. Save yourself the headache and dont rent from this company!!!!

I usually dont write reviews but this place deserves as many as it can get! The shuttle service from the airport to the store is awesome. ..no complaints there at all.Once you get to the store expect thee WORST customer service in the world! As soon as I walked to the counter my clerk Brandy or Britney (too pissed to remember) was the most Ghetto! Unprofessional, bitter, evil, disrespectful person I have ever encountered. Ive been in the military 10 years and I usually just brush people off and walk away. But she was so unbelievable she caused me to act out of character. I began telling her that customer service goes along way and that she was the rudest person I ever met.If you are mad about where you work then get a different job! Thank God I didnt have to see her at the drop off....hopefully she got fired.They do not do a walk around with you to identify scratches, marks or Anything! So make sure you do before you leave.The car looked great..smelt great..looked brand new But I soon found out they do not keep up with the maintenance. ..as soon as we got on the highway the tire pressure lights came on......then 2 days later the car began overheating! I stopped at a gas station, popped the hood and there was ZERO coolant...I dont even know how we were driving for so long..smhMy best advice is yes its the cheaper option but be prepared to be treated like you dont matter....and make sure you do a FULL vehicle inspection before you leave the lot.I also will be filing a complaint with the corporate office. (It was that serious)

They did a good job with me. Applied discounts and quickly got a car

Met me with courtesy and expedience. I got my car quickly and the process was reasonably seamless. Car was a good price albeit a little abused. I will do it again.

Went to Vegas and paid for my car economy and didn’t kno where to go they kept telling get into any car I choose an Malibu and when I return it they charged me 174.00 additional charges that I didn’t kno about they charge for gas and refuel fee taxes of 28.00 84.00 for their insurance and their fee Never use them and it was booked with my flight so total was almost 400.00 to rent this car !!!i called corporate Theo a bounch of scams !!! Do not take their word they owe me 84.00 refund for the insurance this is how they make their money if they don’t kno how it works !!!! I paid threw Spirit Airlines my flight and car was 400.00 so 200 for the car ! But they also charge additional 174.00 to my credit card !!! Don’t Not Trust them they say you need 300.00 on your credit cards and charge it all for fees !!!! Very Disappointed I’m still going threw Corporate and playing their phone games!!!!