My first time buying Lexus RX350 was amazing experience. Willis Automotive team did great job buying this vehicle and make it easy for me. I thanks to Connor G. for being my sales consultant about this car. Connor went above and beyond. And I want thanks to Jake for getting me approved and letting me own Lexus RX for the first time. I really appreciate it all they did for me. My car was ready for me when I called and tested drive. The car was clean and shiny. I had no problem driving this vehicle about week so far. I recommend Willis Automotive for any who is looking for vehicle. I like their customer service and friendly staff. Very good environment to check out. I give 100% stars.

We purchased a certified Lexus RX350l from Willis. Before purchasing we were undecided on what 3rd row SUV we wanted. They let us take home and drive 3 different vehicles to test. At no time did the sales ever call bothering us on how we liked what we took home. After purchasing the finance was short and simple and the technology person was top notch as well. Best vehicle buying experience ever!

I had an issue with some paint peeling off my 2018 QX80. Matt was exceptional, he stood behind this and I needed to tout them on their customer service. I am also a business owner and I know that customer service is a top priority. Thank you to Matt and the staff at Willis Automotive for standing behind their product and making things right. I greatly appreciate it and will recommend this to family and friends.

I purchased a truck from this place and they say they are “the best at maintaining their vehicles and keeping them in top notch shape” I purchased a vehicle and I for whatever reason forgot to check the oil on my own before purchasing. I checked it a few days after purchasing it and it was 2 quarts low on oil. I also had a back license plate light out (they weren’t on when I bought it, it was during the day). They don’t really seem to practice what they preach.

I just purchased a (slightly) used MINI Cooper convertible from Willis and I’m really impressed. I live in Michigan, was slightly nervous about dealing with an out-of-state dealer, but Willis was fabulous. My sales rep Blake was really great at communication and followup, and when there was a hiccup with paperwork, the business manager (Charlie) was fantastically helpful.

Top notch service. My ac was not working properly on my Jaguar f pace I made an appointment which fell on my birthday. They asked me if I needed a loner car since I was driving from Cedar Rapids. I said No. I got there a day before my appointment and the morning of my appointment the sales guy (Jack) who sold me the Jaguar called me to wish me happy birthday. I was so shocked that he went above and beyond to do that. During the appointment I changed my mind and wanted a loner car, they did not have one but because it was my birthday and I was checking out of the hotel, they did all they could to find one. My cabin filter was blocked (picture) and Sanin Sinanovic replaced and made sure all went well. Thank you all. My ac is working well. They made my birthday spectacular.

Great service took my car in because I was having some issues with it I speak to a lady and she sent me to Sanin that help me with everything I appreciate all his work he got me right and got me a loaner car while my car was getting fixed always was updating me with what was wrong with my car he was so helpful I have never received good service in my lifetime until I went to Willis auto

I worked with Willis after I contacted them through an online listing for one of their vehicles. Their virtual assistant confirmed my contact information within a few minutes, and I had an appointment set within two hours of them opening up.I met with Blake Warlop and he was fantastic to work with. He answered my questions, gave me time to consider my options and wasn’t pushy. The Willis dealership is a fairly standard setup and since I was trading in another vehicle and financing, there were a couple hand-offs between people. Blake guided me through the process and checked in regularly.Jamie handled the financing piece and was friendly and personal in his approach.Overall, the entire experience took about three hours of my morning, but I ended up with the vehicle I wanted, the options I needed, and an overall pleasant experience.The Willis campus is fairly large and has several buildings. There was some signage, but it was a little confusing knowing which building to go in when I arrived.Pros:-Friendly people-Plenty of options-Good financing optionsCons:-Confusing building and limited signage-Traditional approach of “let me check with my sales manager”

Set my appointment with a 3 min. phone call. They got the car in no problem, then drove me home. Picking up the car was pain free, and man did it shine. They did a great job. I only got the exterior detail package, but even the complimentary vacuum and wipe down of the inside was great. Very impressed with the service.

Great service and care about customers. I got a great deal on my 2019 Hyundai Elantra and when got rear ended a couple months ago I had it taken to here to be fixed. They did a great job and Mike was great at keeping me updated on progress.

Just wanted to give a big shout out to Todd Lee at Willis Automotive... Todd is the man! Out of the blue, not even looking for a new car, Todd put together and offer for me that not only got me out of my car but got me into an upgraded version, brand new and my payment went down significantly on top of it... Thats pretty much unheard on a lease that was barely a year old. To my credit, I only put 5,000 miles on it in 13-14 months but that is still amazing to say the least. Beyond that, the paperwork was ready so It was not a 2 hour process by any means. Willis Automotive is an extremely beautiful auto campus that provides so many of the top brands of cars, all in one location. I cant say enough about Todd Lee and how professional and helpful he is! If you are looking for a Lexus, Infinit, Cadillac, Jaguar, Land Rover, Volvo, Mini or Chevrolet brand new they have you covered as well as a great used car lot! Make sure to check them out!

Alexander is amazing. I highly recommed him, he helps me and my brother with our Lexus RX350, and made the whole experience painless.Thank you Alexander and Willis.Incredibly honest and friendly. I would refer anyone who wants a very pleasant purchasing process.

First off top notch sales experience! Much praise goes to my sales agent Derek H. Talk about someone who KNOWS how to go above and beyond in customer service. Super communicative and extremely fast at getting answers. It’s refreshing to see someone take such professional pride in their line of work. The car I bought was in pristine condition, you’d never believe it was used. The staff kept the car in showroom condition and detailed beautifully right before picking it up. Great work all around.

Willis has always been great to me. The collision center took care of my car very nicely and in a quick manner after the storm in august 2020. my car was returned to me looking beautiful and almost brand new even though it’s 3 years old. Chad in the Collision Center is awesome and answered my questions whenever i had any. The receptionist was also very sweet and nice during our conversations. Thanks again Willis for your help during this time!!

Excellent service. Fair prices.

Definitely hoping for more improvement in the future. Increased listening to concerns and applying that to addressing those concerns practically, as well as parts prices that are more comparable to the market available. Ive received car back with wet seat due to windows left open, as well as loose trim, bolts, and even a replaced engine, with little addressed when voiced the next time i was there and said something. Seemingly nice people in Mini service, but patterns of no application.

Best Car dealership around! The only local dealership to rock the auto show! Best cars, best staff, and to top it off The Best LOCAL Ownership!

Best automobile dealership in the midwest and the salesperson, Connor is best and most knowledgeable around.

I have been a customer for 20 years, as usual my experience was 6 STARS from my salesman, finance and service was A plus.

The entire buying experience for my 2019 Hyundai Elantra was very smooth and professional. My salesperson was knowledgeable and treated me with the respect a customer should expect. I had to finance my purchase and the dealership seemed to work for me without being pushy or condescending in any way. All in all, this was as favorable of an auto purchase as I have ever had. I would highly recommend Willis Auto be considered for your auto purchase.

I worked with Micah Westrum and Tom Timmerman on the purchase of a used vehicle. They were great to work with! I went in to test drive a specific vehicle and when it turned out to not match my needs they spent the time to have a discussion with me about what was important to me in a vehicle and provided several options for different vehicles that would meet those needs. I always dread shopping for a vehicle because of the typical sales pressure but there was none of that with Micah or Tom. They were able to work around my husband and Is crazy schedules to fit in test drives for a few different vehicles and after two weeks I now have a car that meets my needs that I love. If youre looking for two great guys to work with when looking for your next vehicle give them a call!

I thought I knew what I wanted when I went to Willis, I found out I didnt. Faraz was the salesman I worked with he showed me and I test drove 9 vehicles. Just want to say Thanks Faraz for helping me to figure out what kind of vehicle I wanted.

Our Caddy died about a mile away from this location so in somewhat of a panic we jump started it and left it with the shop as several lights were on. We had no idea the diagnostic charges alone would be $295.00. We were told the headlamp, alternator, and power steering hose would need replaced and the estimate was $5,000. Quinton then said hed adjust the labor down to around $3500. Which was more than the value of the car. It wasnt a fun experience. We ended up buying these parts ourselves and having a family friend & mechanic fix everything for under $1,000. Lesson learned that a dealer is going to uncharge you astronomically. The shop manager ended up refunding us $95 of the $295 in diagnostic fees which was appreciated. Still... if youre a middle class Joe like we are... buy your parts and find a local mechanic.

If I could rate this 0 stars I would. Don’t waste your time. Our car broke down not even a month of having it and after bothering them to fix it they finally did and now a month later with the same problem that they supposedly “fixed” the first time but this time they refused to fix the issue. Go anywhere but here.

**Edit: 1 year out from purchase at WillisThe car I purchased here has been without issue since I bought it. One year after purchasing, Jessi called to make sure I was still satisfied with my purchase (I am) and encouraged me to contact her personally if I have any issues going forward. Not only that, but Ive continued scanning listings for vehicles similar to the one I purchased and have not seen a car listed anywhere close to the price point I purchased at - according to CarGurus, this car was sold at Great Deal value. Im definitely going to check out Willis again when Im looking for my next car, and would encourage anyone else to do so as well.**Bought a used car from Jessi at Willis. I generally prefer purchasing from private sellers to avoid dealership fees and pressured sales pitches. In this case, they had the car I wanted and I saw they had good reviews. They were kind and reasonable during the purchase process, and Jessi indicated that their used cars are evaluated by their mechanics so they stand by their word.As luck would have it, a very small part inside the door panel broke within 24-hours of the sale - something that could not have been known prior to sale, no matter how thorough the mechanics inspection. I knew that the car was purchased As-is, and that Willis was within their right to inform me the part had broken after the sale was final, and was therefore on me. Instead, when I contacted Jessi she immediately had me set up with an appointment in their service center. I was provided a loaner car while the part was being replaced, and they returned the car to me in excellent condition without ever charging me for the service. I can assure you from my experience that when they say they stand by the cars they sell, they truly follow through on that promise.Willis is among the dealerships that refuses to sacrifice integrity and customer service for profit. Id highly recommend Willis to anyone considering purchasing from them.

I purchased my Volvo from a different dealership and wasnt happy with the service I received from the git go. I decided to give Willis a try. From setting up my service online to the actual servicing of my Volvo Willis Automotive is TOP NOTCH. Their service department was the best Ive ever dealt with. I highly recommend them.

Faraz was helpful, polite and professional.

My wife and I recently worked with the pre-owned office. Our sales consultant, Faraz, went above and beyond to make sure we saw every possible car on their extensive campus that might have fit our needs. When we zeroed in on a vehicle, Faraz pulled any string he could to help close the deal. That said, everyone was very courteous and NOT overly pushy - this includes the sales manager and negotiations, the business office and warranties, the accessories consultant, and on down the line. This was a welcome departure from many dealerships from which I have purchased. It was a pleasant car buying experience and we will return in the future.

Blake Warlop was absolutely fantastic with helping me purchase my new vehicle with Willis. He was very professional through the whole process, and made sure I understood every aspect of the process, since this was the first time I had ever purchased a new vehicle. I highly recommend working with him and the fine folks at Willis.. I am a customer for life!

I purchased a Land Rover and Connor Girkin was my sales rep. As an out of state buyer Connor did a great job of keeping in touch and making me feel good about buying remotely. There was a mistake made that was a discovered upon delivery, but Connor and Willis Automotive immediately responded and worked out a very fair solution that was painless. I would absolutely purchase from Willis again!

I had the most patient sales man today I cant believe how much he helped me get into my dream car. He jumped through hoops helping me hes the man go to him TREY!!!!

A very smooth and easy transaction! We love our new Expedition! Kyle was awesome to work with! We will definitely buy from them again!

Willis automotive was excellent to work with when we bought our new car. The salesman and all others involved were very professional and well informed about the product they sold. They were not pushy and gave us a great deal. Their follow up after the sale was also top notch making sure we had no questions or concerns about our car. They also asked how we liked our new Cadillac and we replied “awesome”! I feel in the future if we have any problems or issues with our car, Willis will take care of us. I would highly recommend them to family and friends.

I always receive excellent service. The service area is always clean. They make me feel valued whether Im buying or getting a service.

Drop my QX60 off for an oil change and tire rotation. Willis provided a nice loaner car for the day. They called when my car was finished. The car was freshly washed when I picked it up. Excellent service!

The service I received was good. I was a little disappointed that you didnt have the parts necessary to complete the work. This is why I went to the dealer initially. Although, I understand why you wouldnt have the parts for a 15 year old car, It is a volvo and these parts are probably not unique to this model.

We had a wonderful experience at Willis! Anthony Perry did an amazing job, he helped reach our car needs and went above beyond for us while we were buying our car. We recommend everyone to buy there car here!

Well let’s see, took my car in about a week ago due to an accident I had. Bent my wheel and apparently suspension as well. When I went back to pick up my car started driving had the radio up all seemed well... as soon as I turned my radio down and started braking I noticed a very nasty girding sound coming from the rear brake. I called them to tell them about this and the person named Mike I was speaking with was sort of rude, said “bring it in tomorrow” and we will take a look. And basically trying to say that I may have bad brakes...Well that’s impossible since I got my rear rotors and pads changed a month ago. Now here’s the fun part, I get home and took a look at my rear brakes... guess what? Some genius forgot to put my rear brake pad back on! As a result my rotor is completely destroyed!! I trusted them. But not anymore. This is just plain embarrassing!

As always, Don Hayes has exceeded expectations as my service advisor with Willis Land Rover in Des Moines. His knowledge of the vehicle is exceptional and his attention to detail, communication skills and problem-solving abilities are admirable. Having owned 7 Rovers in the family back to a Series II in 1960 its great to have top notch services here!

9 Mini Coopers later and Willis is still the BEST there is! Truly.Weve gotten marvelous service, Jeremiah Rocks, and excellent financing options. Willis has even covered my rental car costs when a part was delayed! They are honest, reliable, and enjoyable people. Shop There!

We love our Land Rover and everyone at the dealership was so helpful! Liked the delivery process-they showed me everything!

I bought a used Ford Escape here, and it was an excellent decision. The team made it simple and went out of their way to help me make sure it was the car I wanted. Very happy with my new car!I worked with Steve Radke, and he was awesome!

Willis was the right choice for us. They helped us find the perfect vehicle for us. The sales man and finance team were so helpful. The only mild down side is its been almost 2 weeks and we are still waiting to schedule our tint but thats no problem.

We are very happy with the SUV we purchased from you. Jack from Willis Auto was absolutely the best car dealer weve ever dealt with. He was so professional and constantly tried to meet our needs. Things kept going well in the car purchasing process.We would hope to have him as our salesman again in the future.

Michael (Salesman) was great to work with. He went the extra mile for me.The entire Willis Team made buying my new Velar smooth and easy.

I just bought a kia Sorento from here and from the second I walked into that store I was taken care of and then some. Dylan is who I worked with and was awesome. I wanted to look at a car he got the keys, I told him my cap and I think I got the best suv with lowest miles they had. He took care of everything. Best part if you need maintenance done they will come and pick your car up anywhere in iowa if you buy from them . THANKS AGAIN Dylan

Since purchasing my vehicle in 2015, I have been treated to the best service possible. Don-Patino Hayes is my personal service liaison and he is fabulous. Heres my experience from start to finish:1. For any servicing reason (emergency or routine) you get a valet who drives to your home, picks up your car, and leaves a loaner. Loaners are always available. Further, you have a tracking app that lets you know when the valets are coming and where they are in the process.2. Servicing is swift, right the first time, and youre constantly updated on the process.3. When you go in to pick up your vehicle and pay, my dedicated liaison, Don explains in detail what is happening, knows my car and my usage details inside and out, and talks to me about what may need to happen in the future.Where possible, Don looks to save me money and is always on top of any coupons or servicing details. He was also instrumental in helping me through my warranty transition.Ive owned many cars in my lifetime and I can truly say that Willis has earned my business for life. Ive never had such fast, friendly, attentive service before or since. Use Willis with confidence.

Willis does not even deserve a one star. They take advantage of elder/ handicap people. I understand that they were trying to be nice to bring them the car because one parent is partially blind and handicapped, but they could have informed them of the noise the car made when starting it (both times they went to test drive it). The car was sold as is, and we understand that as well. But when you are elder and handicapped and the sales man brings you the car and doesnt tell you about the noise it makes when starting, it’s very frustrating and now they wont do anything about it. Be careful!!! They see an older person specially handicapped and will take advantage of you. We even wondered why it was sitting on the lot for so long. The day it was purchased, the guy taking the money as they bought it with cash, said it was going to go to auction soon if it sat any longer. This dealer is suppose to be a high end dealer and they are a joke! They wont even try to make it right. Now they have to pay over 2 grand to get it fixed and are wishing they didnt buy the car now. If they would have known the issue it had they would have not bought it. Breaks my heart that they took advantage of someone like this. I will not buy from here nor advise any friends and family either.

Great buying experience at Willis. My salesperson Nathan was awesome to work with. Very knowledgeable about the specific makes and models I was interested in, also very accommodating and flexible through many weeks of test drives. Which in the end resulted in finding me a vehicle that fit my needs, had the options I wanted, and in my price range. The F Pace is awesome! All the staff at Willis are professional and courteous, very willing to assist. Special thanks to Nathan in Sales, Jason in Accessories, Bill for setting me up online and providing guidance through all the options, and Charlie in Finance.

We leased a Range Rover Velar from Willis. Very nice people. Excellent experience. Thank you!

My best friend ❤love my dealership

Great customer service! Jeremiah is the best! Gave me a great loaner while mine was in for service. Wish all places were this easy to deal with!I can’t think of how the experience could be improved on.

Great service! Jerrah was helpful and kind. Had a loaner for 4 days - greatly appreciated. I trust the technicians did exactly what my paperwork says was done. I work hard for my income and spending it on a car is sometimes hard to do. But I knew it was necessary to prolong the life and efficiency of my vehicle.

I couldnt ask for a better dealership experience. Every part of the process is pleasant and everyone involved is very helpful. The vehicle selection is great and the service is incredible.

Very pleased with our experience at Willis Automotive. We purchased our vehicle sight unseen, but felt completely comfortable working through Anthony Perry to be sure all of our boxes were checked. Kurt Larson was extremely knowledgeable and helpful, and the finance team was fast and courteous. Thanks to all for the very smooth transaction.

I had a very pleasant experience buying Lexus RX. Sales person was polite and nice to talk to. Their service was great. It made me want to buy all my future cars from Willis auto. I will always look at Lexus, Range Rover, Jag, Cadillac before other brands mainly because of their amazing demeanor and customer care. Thank you.

Enjoyed working with Willis Cadillac. Process was smooth and quick.Sales Consultants were courteous and professional.

Got great service here. Very genuine. Jeff Godwin was amazing. Very informative, friendly and professional. He went above and beyond. Mat Johnson was amazing as well. I will definitely be giving this place my business in the future.

Very friendly and understanding. They make sure that you understand what is wrong and good about your vehicle they are knowledgeable. I really liked their service and if something was wrong they did a good job making sure it is done right.

Went for an oil change and tire rotation and asked them to check my shocks because I had been hearing a clunk in the rear when going over rough roads. They looked and looked again and determined the clunk was with my trailer hitch and didnt charge me a thing. Most people would be shy to ask a service station to look for something wrong but I know Willis and they always do the right thing. The waiting room, as always, was very clean and easy to social distance in. WiFi is high speed so its easy to get work done while I wait.

You receive the best for a need or want!

Wow. This place is awsome

Mike did a great job of explaining the process, keeping me up-to-date on progress and the shop handled the body repair to look as good as new!

No matter where you live ( hours, states away) from nearest location they will pick your car up and service and give you a rental to use in the meantime. I found this out there so I wasnt able to use this service, but thought that was pretty awesome. They were quick, professional, and friendly. They cleaned the outside if my car during the service.

I had me car detailed under the gold package. My car is an infinity Q50 with 100k miles. Looks brand new inside and out

I bought my first vehicle from Willis 6 years ago. I feel like a pampered princess. They wrote the book on service. The extra perks, picking up my car to be serviced if preferred, a loaner car at my request, willingness you work with me on price, convenience etc. I’ve bought a lot of new cars in my life time but never experienced service like Willis before!

I always grumble when it’s service time for my vehicle, but Don Hayes always takes great care of me and makes sure I don’t have to stress! Don will answer any questions and have a conversation about what’s going on with your vehicle instead of just reading off a checklist. He’s also great at updating his customers regarding possible delays in the service department—never anyone’s favorite time, but I always appreciate working with him!

I am very pleased with the service and the friendliness of the staff. My warranty covered my a.c. problem and they gave me a loaner car while they worked on my van. When my van was down, they went above and beyond to deliver my van to me since I live an hr away from the dealership. I am recommending this dealership to everyone. Thank you for your friendly service.

I live in Marion Iowa and wouldn’t take my car anywhere else!!! Jerrah was professional and on top of everything, she made sure every need was tended to. Also Chris went above and beyond, I have to say I’m EXTREMELY pleased with the staff at Willis 🙏🏽

Cadillac was in for installation of a module that controls warnings of brake failure, abs brakes, etc ..Module was installed problem solved. Oil change next appointment done in timely manner. Battery was installed and it was faulty and was replaced at a later time. Service and service advisor were great.

Don in Service was spectacular. We were greeted right away, and after describing my vehicle issue, he had a potential solution already addressed. He was quick to get us checked in and out, and provided a loaner to get us on our way. He text me throughout the day to provide status of the repair. First time dealing with Range Rover service at Willis, and they are TOP NOTCH!

Very easy and smooth transaction. My salesperson, Bryan, was kind enough to bring the car to our home so my son could test drive it. Bryan and Willis are highly recommended!

Great service picked my car up from home and dropped back off. Only issue is a greasy handprint on the piece between where my windshield and door meet.

I have my auto fixed at Willis Auto Collision for the first time. They did a good job in scheduling, repairing, and keep me informed on the progress of my repair. They prepared auto rental and contact the insurance company themselves, so I didnt have to do anything much. Super fast and easy to get in and out.

Everyone at the Jaguar Willis dealership was accommodating and very helpful. Had 2 Jags ready for me to test drive when I arrived at the dealership. Buying process was simple and easy and was able to get the payment/price that we wanted. Love buying cars from Willis.

The service on the vehicle was great, my only complaint was the courtesy shuttle. I was shuttled back to my house for the service and picked back up. The shuttle was timely and fine, except neither driver wore a mask. This made me uncomfortable in a closed environment with recirculating air. I wore a mask and feel that masks should be worn in our current environment to protect customers as well as Willis employees.

Outstanding Sales & Finance experience by ALL members of the Willis Automotive Team! In addition, my wife LOVES the QX50 we purchased! The process was seamless, transparent and totally appreciated...a fantastic dealership to do business with! We give our HIGHEST recommendation!

Loved my buying experience with Willis. Sean Aden, my sales person, was very laid back and enjoyable to deal with, and was very up front with information and numbers. Having my new car waiting for me in the showroom was an added bonus! They also took a lot of time explaining the features to me, and knew my previous car, so were able to explain the differences. Would definitely buy from them again.

Every time I pull up, I am always greeted with a smile and a good morning from the Willis Service team. Always make me feel welcomed and at home.

Willis Infiniti service and Chris Musselman is fantastic. They always take the best care of their customers. I have done service with Willis for about 15 years and will continue to do service will Willis as a result of their service department.

Worked with Blake over at the Mini Cooper building and ended purchasing a used car that same day.Only improvement overall would be I guess making sure that I ended up at the right building at the first impression, the campus is really confusing, but they got me in the right direction pretty quickly.I received genuine and sincere A+ Service overall, kudos to the whole office staff. Additionally, my sales representative...well he deserves a special mention. Would definitely recommend working with Blake, he’s very friendly, knowledgeable, and very patient with customers, example: my purchase as he helped me choose based on which vehicle would work for me, and taught me a few things on the area as well. I was especially wowed when he called months after the transaction and wished me a happy birthday, in today’s culture was unexpected.I know I made the right choice in working with Willis Auto. Definitely appreciate the hospitality, and the not pushy experience that I got from other places.Thanks to Blake and the team.

We can not say enough Wonderful things about our experience with purchasing 2017 Escalade! The process was very easy and not overwhelming. Everyone we encountered during this process was helpful and excited for us:) We would highly recommend Willis Auto to anyone who is wanting a complete package for a car buying experience! Thanks again for making today special for us!

Vehicles are nice but service was slow. Even when I bought the car it took a long time for a sales person to get with me. Just recently I took my vehicle in for a shceduled oil change and dropped it off first thing in the morning. To my disappointment they didnt get to my oil change complet and this was shceduled for first think in the morning. They did not even bother to call me to say it was not going to get completed until a follow up call from me at the end of the day since it was going to go into the weekend. I had to pick up my car and reschedule. This is not what luxury and convenience is suppose to be coming from Jaguar.

Bad and Excellent service rolled into 1 experience. Have a Volvo that I ordered a protective front coating for as well as a custom fit seat cover for the back seat. I called and emailed the parts manager 3 times and couldnt get a response. Fourth try I spoke with a parts person, Ryan, who was very willing to help. Stated they couldnt get the car cover I wanted but when I gave him the Volvo part # he was able to locate it. Was also told 2 times that the protective front coating was a 20-30 minute job so planned for that when I booked the appt. When I checked in there was no mention of time or offer of anything, after an hour I asked a second gentleman in the service area about the car and he said oh, thats a 2 1/2 hour job minimum. When this second service person saw my frustration with that information he offered a loaner car and delivery of my car to my house by the end of the day. So thanks to Ryan in parts, the gentleman in service, and the nice gentleman who delivered my car for really good experiences.I think great service is a goal but it isnt quite there yet.

I thought I found my dream manual car and was lucky to get approved by a lender. When I came in to see the car I remember asking if there was anything mechanically wrong with the car and obviously I shouldve known there was something wrong but the salesman told me no. He reassured me that he wanted me to be happy with the car once I leave the lot. Within the first week the steering was whining really bad. And mind you, the car was in the dealerships shop to get something fixed with the brakes. So didnt even get to drive the car until a whole week later. At one point I almost drove into the grass because suddenly I couldnt even turn the wheel past 10 o clock into the driveway. I checked it out and realized the car has a power steering leak. I filled the reservoir thought that would fix it.. a little over a month i got the car inspected and now I have to replace my whole power steering rack, replace an alternator, and get the r. Diff. Temp light issue fixed. Im looking at around $2000 to get the car inspected and repaired!

I recently had some repairs done to my car due to hitting a deer. The staff were awesome throughout the whole process! And the work they did on my car made it look like brand new! I expected to be able to still see some sort of evidence of the damage that had been done to my car, but there isnt a thing to be noticed! I will definitely go to them again if I ever need anything done! And I highly recommend them to anyone looking to have work done on their vehicle!

I just want to give a HUGE thank you to the team here! I just bought my first car from them and they made the process so easy! I was in and out, keys in my hand, in less than an hour! Thank you so much to Roschelle in the pre owned department! Will definitely continue to use these guys as a dealer!

I bought my car from Willis Automotive so when I needed an oil change I took it to Willis Service dept. I was charged alot more then I had been charged before for an oil change and tire rotation. I spoke with the manager (Jake) who was very pleasant and reviewed my bill. He found that a miscommunication between myself and the service tech resulted in my receiving a service that I did not ask for. Jake quickly sent me a refund for the service that I had not requested . I was very pleased with the outcome and will return to Willis for my next oil change.

Willis Auto delivered my new auto today. They made everything easy, especially all the technology connections. I love my new car. In my opinion Willis provides the best sales and services in Des Moines

My husband and I had such a positive experience at Willis Automotive. Sean was great to work with and gave us such a VIP experience. We drove in from Bettendorf and they had my new Range Rover Sport in the showroom with a congratulatory sign, which was such a nice touch. They explained every feature in detail. Highly recommend!

Best dealership in the midwest region!

I took my Volvo in for its 30,000 mile service. The service manager said it could be a 1.5 - 2 hour wait for the service to be complete. I received an email a little over 1 hour later saying service had been complete! Very friendly and easy to work with dealership.

This was hands down the best experience that I have had with any automotive dealership in my entire adult life. This trip was for repair work and I can tell you that every single person in their Collision Department went above and beyond to make this experience something special and did a wonderful job on my vehicle. Now if they would become an Audi dealer, I would give them all of my business. Thank You to each and everyone of you that I came in contact with. You guys are awesome!!!!

Excellent customer service! Very knowledgeable and personable! Willis made my car buying experience amazing! I’m so happy with my purchase and service options going forward!

Willis was THE BEST OF THE BEST! Super professional, met all of my needs right from the get go. They found me exactly what I was looking for, and went above and beyond during my experience.

Great service as usual!! Timely manner, cleaned and ready to go!! All the service was approved by me first which was super great! Rental car was awesome and service manager Steve Olinger always accommodating!! Exceptional guest servicing experience!Will return for further servicing needs!!Thanks again Willis!!

We were a little discouraged when our new to us Volvo had fluid dripping under the front of the engine. Our trusted local mechanic said it needs to go to a Volvo service. So glad we took it to Willis; they handled all the details of the warranty and contacting the seller and made it such a great experience for us Dave Barry was so good to work with

Just had an unexpected experience with one of their service techs. We had a tire blow out and were getting ready to change it, he happened to be driving by going to change out a tire for someone else (who probably hit the same hole). He stopped and had it changed out in 60 seconds flat...this would have taken us exponentially longer. Based on this experience in which the tech helped us out just because it was the right thing to do, I am going to try to shift some of our commercial vehicle work over to them. This is the kind of business and people I want to deal with.

Excellent customer experience. My salesperson, Jeff Godwin was attentive and easy to work with. The price was fair and I love my new car. I can highly recommend Willis Used Cars as a place to go

Willis always has great customer service and service advisor Dylan S is always patient and explains things in complete detail. They’ve always done great work on my Cadillacs and provide great loaner cars if I can’t wait! Love this service department!