We arrived at the showroom shortly after 9am ready to test drive and purchase a car. Doors locked despite hours posted as 9am opening. Went in to the service area and was told oh they generally show up about 930 or so. Really?? He let us into the showroom and we wandered around for 15 minutes while two employees sat in the glass walled offices and ignored us. I finally approached and asked if anyone was available (cant believe I had to ask) and was told oh yeah they are all in a training. Im guessing it wasnt a customer service training at this point. Waited another 10 minutes and then a salesperson joined us. He was fine but wasnt very enthusiastic about the whole experience. He joined us for the test drive and also took a call from his wife during the drive. Let me make this clear, we were ready to purchase a car for cash that day. He told us it would be several weeks at least before we could get the model we wanted which in the end was fine since we both decided this was not the place for us and certainly not a luxury car experience. We purchased elsewhere.

I had a great experience at BMW Denver Downtown. Justin Green saw me waiting and immediately asked if I was being helped. I had done my research and knew exactly which car I was interested in. The process was seamless— and Justin Green helped the whole process along. As a first time BMW owner, i didn’t know about all of the super cool stuff and Justin was patient throughout the process.

My family and I just moved into to Colorado Springs and needed to get a vehicle for my wife. She found the one she wanted at BMW of Denver. We called and were put in contact with Justin Green who is a top notch sales associate. He was extremely professional and very courteous. After we talked to him he was able to take care of most of the process electronically for us. We messaged him and told him we were driving up to get the car. It turns out he was off but came in to make sure were taken care of and got the vehicle without any problems. We have two toddlers and he did everything he could to make the process quick and painless and had us in and out with a new car in about an hour. I couldnt be happier with the entire process overall.The finance department was great as well. A lot of times they will try to push warranties and other packages on you. That wasnt the case here. He simply showed us what was available if we wanted it. Again they made everything quick and painless.If you want a great experience when buying a vehicle i highly recommend Mr. Green and the rest of the team at BMW Denver.

I recently leased a 2022 BMW M850I Coupe and couldnt be more pleased with the experience and professionalism from the GM to Finance to my Sales Rep Dimitri. They answered my calls and questions quickly and made sure I was an informed buyer. If you are in the market for a BMW or are looking for a dealership that looks out for your interests look no further than BMW of Denver and ask for Dimitri. You will not be disappointed.

Ryan Breda at BMW of Denver Downtown was able to procure an excellent overall experience of my recent 2021 BMW X3M purchase. I am sure that like for many, buying a BMW is not your first time at a car dealership. I have had my share of luck with 4runners from Groove Toyota down but it was time to upgrade to something with a lot more under the hood.Test drove the car after 5pm on a Saturday, dealership closed on Monday (why, Colorado?), Ryan was in contact via text, preparing me to simultaneously get out of my lease and we inked the deal on Tuesday. Overall, a very easy and stress-free buying experience from the test-drive with Ryan to Evan in financing. Thank you to the team at BMW of Denver Downtown for making it a memorable and welcoming experience into the BMW family.

We are from out of State and worked with David to get a new car. Great price, great service. I would highly recommend BMW of Denver

Always the best all around. Waited a bit too long for finances to finish and did not get my paperwork but minor inconvenience. Been a BMW customer for 14 years

Recently for my wife’s birthday. I wanted to surprise my wife for the new BMW X7. I came to BMW downtown . I was greeted with Valerie. She’s a wonderful person she helped me to get the car that we needed for our family and for the surprise for my wife. In 2017 we also got the X.3 from them. They make a really easy, and they are very understanding And helping in so many ways to get The car that I wanted. Thank you so much for your help Valerie and Ameen From finance.

I searched online for the prefect car for me, I found the one at BMW of Denver Downtown. My husband and I made the trip from Fort Collins for a test drive, and I loved it. I worked with both Rod and Amin and they were WONDERFUL. They went over and above to meet my needs, they were friendly and funny and made me feel totally comfortable with my purchase. Though my husband was with me, he was quickly side tracked by the football game on TV and went to watch the game leaving me alone to work numbers and fill out paperwork. I felt totally comfortable doing this alone with these men. Sometimes women feel as though they will be taken advantage of, or not be heard, or respected, etc when making a large purchase. This was not at all the case with BMW of DD. I had a great experience. Thank you Rod and Amin! I will always remember you!

Last week we purchased a BMW X3 from BMW of Denver Downtown. We worked with Nick. He was very helpful, hones, and guided us well. He understood what we wanted and went the extra mile to help us.

SO wonderful to work with!Evan A and Amin in the finance department were incredible to work with. This was a long distance purchase which can be intimidating, but Evan picked me up at the airport in my new vehicle and Amin made sure all my paperwork was easy to complete and in order. Thanks BMW of Downtown Denver! -CS 08/18/2021

Justin G. was extremely helpful and was providing pictures and answering questions that I had before I even had a chance to ask. While I didnt get a chance to purchase a vehicle from him at this time, I know whom I will be contacting when I am ready. He is definitely looking out for his customers and great at following up! If youre looking to purchase a car, ask for Justin - you wont be disappointed!

The salesman mahdi is so excellent! All the stuffs here so kind! I will recommend this place to my friends!

JUSTIN GREEN IS THE MAN!! He made this the easiest and best car buying experience Ive ever had! Couldnt be happier. Lovely location, very clean, friendly staff, overall awesome. Recommend to everyone! *Ask for Justin ;)

Brandon was amazing from start to finish! He really was able to get me in and get my car fixed fast and easy. He made sure I understood everything and really did such a great job. I know if I have any issues with my car that he’ll be the person to contact! Thank you for all your help!!

We had a great and exceptional experience with Justin Greene. He was a top notched, customer service oriented salesperson - very professional and got our deal done just as we hoped for. We highly recommended everyone to work with him.

We were greeted as soon as we walked in. The sales rep (Arsen) was very friendly and knowledgeable. No pressure during the sale and every step of the financing (Jay) was transparent and easy to understand. I will definitely recommend BMW of Denver over the other BMW (and Mercedes) dealerships we visited. Outstanding from start to finish.

I am extremely grateful I went to BMW Denver. Justin Green went out of his way to ensure that I received a car that was within my price range & that would be right for me!I highly recommend this dealership && thank you ENDLESSLY Justin!

My salesman Justin Green made the buying process smooth an easy. Super polite, super helpful. Love the car!

My check engine light came on while I was in Vail. I was able to get hold of Dave during off-hours and he helped us diagnose what may be the issue. Unable to get the engine light to turn off, Dave recommended we come to the Denver dealer and have the car checked. We arrived at around 8.30 am and were greeted by Brandon who promptly took care of us. Brandon and Dave coordinated their efforts and we got our car back within an hour. Great customer service and felt very good about the dealer and the staff.

My experience was fantastic, and I’m pleased to say I was able to purchase the car of my choice which I have been interested in for a while. Excellent sales agent, and service support team. Justin Green provided excellent and stellar sales support.Thank you Justin Green and BMW of Denver Downtown!

I had an excellent experience with Nick Nichols when I purchased my new used Jeep Cherokee on July 31st! He was very welcoming and straightforward, and I never felt pressured to make a purchase, it happened organically! Thank you so much for your help Nick! If my friends/family are ever in search for a new car I will absolutely suggest that they see him at BMW of Denver Downtown :)

Brandon Borja was amazing. I am a new BMW owner and stopped in to ask him a few questions. Wanted to just chat about what to do to take care of my BMW to get the best life out of it. He was honest, transparent and took the time to chat with me.Made me know I am in good hands, I will be taking my car here for all maintenance in the future and asking for Brandon every time.

Go here and ask for Jack!! I went to this BMW dealership to purchase a really inexpensive used Mazda. Considering how I was treated, you would have thought I was buying a fully loaded 5 series. I was greeted and offered water and shown around like a VIP. When they took me to see my car - reminder a really cheap used car - IT HAD A BOW ON IT! Seriously I’m so floored at how well I was treated. The customer service is unlike anything I’ve ever seen. I was in and out but felt welcome to stay as long as I’d like. I expect this when I’m spending big bucks….but not buying a used Mazda. Absolutely blown away.

The best car buying experience anyone could ask for! Worked with Justin, and he got me the best deal for the car wanted. Staff was very friendly, and helpful.

Even though I had some unexpected issues arise Evan was really helpful and tried to hook us up anyway possible, and their finance guy, Amin, gave us a better rate than my own bank.We couldn’t take the car home immediately due to an issue with the downpayment (used the wrong freaking card!!!) and Evan offered to dropped the car to our house next day and pick up the downpayment!They let me test drive the car for a couple of hours, I even took it back home. Evan was very patient with us and always quick to reply. And hooked us up with a protection package! Overall it was a great experience, and we’re happy with our X3M

Justin G. was fantastic to work with. Even though we didnt end up purchasing a vehicle, he made the process enjoyable and less stressful than others dealership we visited to find our next vehicle. He even followed up after we told him that we purchased elsewhere with a congratulations and thanked us for considering BMW of Denver Downtown.

Took my 335 GT into the service department for a possible transmission leak. The service technician was great - he took a video walk-through with voice description of the issue and everything related. I had a full video description of the issues and service. This is a fantastic service and provides a level of comfort that you cant get from other dealers. A+ for providing your customers with a video walk through of everything going on. By the way, they let me know that nothing was leaking from my transmission, I ran over some red oily liquid that splashed up on my undercarriage. Great guys and very happy with my service experience at BMW of denver.

The whole experience was very smooth and professional. The lounge was great to allow me to work while I waited. The video walk through was very detailed and really added to clarifying the issue I came in for. Lastly, because it was a simple fix, no charge. I greatly appreciated that. I will certainly be back at this location for my regular services.

Very greedy dealership looking to force you into buying every additional add-on, warranty, and maintenance program on the planet. Buyer beware - come prepared to say no, and stay vigilant on all of the upselling they’re trying to do.

Full disclosure, we did not buy a car from this dealership. However, I did want to add a review because of the great service we got while taking a test drive at this facility. The sales rep we worked with was named Abel, and he showed us a few cars and worked closely with us to try and find the perfect car within our price range, and the best part was without the typical car salesman pressure. Abel really helped us out, and his up front and honest reviews of the cars made us want to come back if we decide to go with a BMW on the future. Five stars!

Not good follow-up on information on cars. Interested in 2015 x5 for my parents but can not get any photos sent to me for purchase from another state and if going to fly in want to see what I am getting before I book flight. Sales rep has not called back and Internet Concierge was going to advise the manager and as of now no callback. Still interested in the car but concerned about customer service. I do understand they maybe busy but you have someone really interested in buying the car was going to fly in this weekend

Palmer Windsor was my service advisor and Joshua was my tech. Absolutely amazing, Palmer handled everything from start to finish, worked with me every step of the way. Patient, persistent and excellent service from both doesn’t even begin to describe how great they were. Thank you Palmer and Josh!

When my wife and I arrived at BMW of Denver the experience when we walked thru the door was going to be amazing. The facility was very impressive. My wife and I had the opportunity to work with our BMW client Matt Ardehali and upon the first introduction we knew we had an excellent representative. Matt is very knowledgeable about BMW products and during are test drive of the vehicle he was able to answer any questions about the BMW we were interested in purchasing. When the time came to decide to make the purchase is the words I feel best described MAT was Above and Beyond The initial offer was not at the terms we where looking for. He asked great check in questions and upon our feed back he was able to negotiate an offer in which both parties agreed. A great quality client advisor such is Matt is not to sell us on the BMW. It happens when you partner with the client to determine what theirneeds are. Matt is excellent at what he does and it made are car purchase a great experience.

I really recommend coming here, Nick was great! We saw the car I wanted online and in minutes we were doing a test drive. He was very informative and a great listener. He worked with financing to get me what I needed. I had a great experience buying a used SUV from here!

My wife and I recently purchased a 2021 X5M from Arsen Azatyan at BMW of Denver Downtown. The car is gorgeous and the experience was even better. Arsens customer service and knowledge are second to none. The transaction was seamless, without drama, and I highly recommend BMW of Denver Downtown and especially Arsen. I would definitely ask for Arsen to be your sales associate when you are looking to buy a BMW! Perfect transaction and experience!

Abel was wonderful to work with. I walked in having a decent idea of what I wanted but didnt know BMW features and options that well. He knew EVERYTHING about BMWs, walked me through all the feature possibilities so I could narrow in on what was best for me. He was laid back, not pushy and very easy to talk to you. He went out of his way to make sure the process was smooth and enjoyable. I would 10/10 recommend Abel to friends and family and will definitely reach out to him for my next car purchase!

The sales agent was extremely knowledgable, informative, and helpful. After buying my car he was patient and helped me with the car controls, setting it up, and explained the hybrid in detail.

It was the best personal car buying experience of my life!

My visit was very pleasant. The sales person was very personable, and knowledgeable. I was on a tight timeline, and both the sales representative and finance representative were both VERY accommodating. The finance representative was very knowledgeable, and educated me on some things I was not aware of to make the process smoother. I appreciate both representatives for being up front and not wasting any time. I would recommend anyone looking for a BMW to visit this dealer (BMW of Downtown Denver). I am a very happy, lifetime customer!

This dealership is amazing. I didn’t even buy my BMW from them but they are always helpful when I come in for service. I came in for new brake pads because my car said I was due. The service techs sent a very informative video of my vehicle showing that I actually had plenty of brake pad left and did not need replacing them yet. The service writer also saved me money on my oil change. Incredible experience, highly recommended!

My experience was ambivalent. First off I purchased a 2016 Jeep Wrangler from them approximately 2 months ago. They were going to send me and my family back to Albuquerque, NM with nails and screws in my tires until I spotted several screws/nails in the rear left and right front tires. They pulled both and told me the nails/screws were new of course, implying that I must have acquired them during my test drive which I find comical because I drove on the highway 90% of the time. The jeep did not come with a spare which I thought was strange. Instead they threw in a bare bones BMW tire service kit meant for standard tire sizes, mine are 35. Furthermore, I was just informed that they still havent sent my title to my bank. On the day of the vehicle sale they stated they would promptly send the title to my bank as previously stated. Now, 2 months later I learned they never sent the title.. the excuse from the clerk was covid.. My temporary tag expires this week, and I conveniently am unable to reach their title archive professional.. Ive never had such an unprofessional experience buying a vehicle.

The salesman Evan was very helpful and knowledgeable about the vehicle.

Both Nick and Amin were excellent to work with, both of those guys were extremely professional and could not have done better. Give them both a raise!

I had a great experience. Nick was a great sales advisor. He was knowledgeable and friendly and made me feel comfortable enough to make a purchase. I give this dealership my highest possible recommendation.

Jack Reitz was excellent to work with. He is very knowledgable about the X5 that I am purchasing and the time frame expected due to the chip shortage the auto industry is experiencing. I would highly recommend Jack to anyone shopping at BMW of Denver Downtown.

The salesman I worked with, Anthony, helped to make my experience very smooth, he was patient with me, and answered all my questions, very personable. Kourosh also helped me get a killer deal with financing, so much better than I could have imagined, and I just had the feeling the whole time talking, that he genuinely wants to help everyone who walks through the door. I cant thank the both of you enough. Anthony and Kourosh, seriously, thank you.

I bought an used Acura, and i was positive surprised that i could take it home the same day. Nick, the sales person made it a positive experience. I would go there again for another vehicle in the future.

Very helpful staff, Abel did a great job of helping me pick a vehicle. Although, I must say when it came time to purchase my car, I found out that there was a bit of hail damage from a hail storm the previous day. I was assured by Abel that the vehicle will be taken care of and the damage will be repaired (and this is just one of those unfortunate situations where ‘things just happen’ and this in no way is the fault of BMW of Denver- in two weeks the dealership will start the repair work). Otherwise everything else went very smoothly right down to working with Jay and getting the final papers signed. The dealership is a first rate operation- thank you again Abel and Jay, and I am looking forward to working with this group in the coming years for service, maintenance and purchase of accessories for my new car- thank you very much BMW of Denver!

Had a great buying experience with Dimitri Skordos. Excellent provider down to the finest details of the post tint and other agreements. Greatly recommend his expertise.

Eric in service performed an exceptional job on my M4’s work. Went well above and beyond in thoroughness and attention to detail. The dealer handled a relatively complex task with expertise and care. Couldn’t be happier and would love to work with him, Brandon and Jonathan again. Top experience.

Brandon was my service representative and he was as warm, welcoming and friendly as the last time I was in. In fact, I remembered him because he was so wonderful last time. He is so professional and makes everything super easy. I arrived early but was checked in immediately; I waited in the waiting area while my car’s recall was addressed. The automated call that scheduled my appointment tried to divert me to Highlands Ranch BMW but I will always come back to this dealership because I know I can count on them.

Jack was awesome to work with! He was not only extremely knowledgeable about the vehicles but also very personable and accommodating during the whole process. I would highly recommend the dealership and Jack!

My daughter bought her first car under her name here. We could not be more happy with her experience. Her salesperson, Dimitri, was awesome! He was very respectful to her, talked to her directly about the car she wanted, financing, and down payment. The red bow on the hood of her car was the icing, it was a nice touch for pictures! Shes grateful for a great, stress free first car dealer experience. She will look back on this and know what to look for in a car dealer!

Ryan provided excellent customer service and even texted me on his day off with an update on my upcoming purchase (2022 750iX). Ryan was very available and not an aggressive salesman while he knew almost everything about the complex BMW that I purchased. I highly recommend Ryan and the rest of the BMW of Denver Downtown Team.

Our sales representative David was great from start to finish. He was very patient, kind and listened to our needs. His delivery of the X7 was perfect, he set up all the preferences and was very professional and knowledgeable. We will definitely be back to buy our next car from David and this dealership.

I I recently purchased a used 2021 Ram from BMW of Denver Downtown. The experience was great, very nice facilities. Fantastic little coffee bar inside. (it’s the little things that make me happy!) I worked with Nick Nichols there, he did a great job. He had just the right amount of follow-up pre-sale (no pressure at all). Once I took possession of the truck there was a service item that popped up that needed to be done. (replace shocks) They took care of it immediately by working with a shop closer to my house so I didn’t have to drive 30 mins to bring the truck back to them. Finance was good, they were very busy the day I came in so I had to wait about 45 mins, but once I was in finance it was quick in and out and again no pressure to buy something I didn’t want. They overall did a great job and I have already referred someone to Nick.

Got my dream car! I submitted a Request to Test Drive online and was contacted the next day by the eSales Agent, Davor Vucic, who did a great job of providing me with all the necessary info for the car I was interested in, and helping me get my test drive scheduled. Huge thanks to Arsen Azatyan who showed me the car, gave honest feedback, and thoroughly showed me all the cars features during the test drive. He was super patient throughout the process and made sure that all my questions were answered and made sure the whole process would go as smoothly as possible. Lastly, I met with finance, and big thanks to J. He gave clear descriptions on the warranty and financing options, and which combinations best fit my car and financial needs. Overall great experience, especially since it was my first time buying a car. I definitely recommend giving them a visit if you are interested in buying a BMW.

Our sale rep Dimitri was awesome. He was very personable and was more like a friend helping us test drive cars. That is a breath of fresh air in an industry that can feel intimidating and cold. We can’t thank him enough for being so patient when we had to bring our 1 year old with us on each test drive. We truly got lucky getting him as our sales rep!As for BMW of Denver, great location. My one recommendation is to have a front desk person greet you. We went to multiple BMW dealerships that day and having 1st class experience ( serve you drinks, get you checked in, make you feel welcome) really makes a difference in the buying experience and is something that was completely missing from the dealership.

Quick and easy service! The staff at BMW of Denver Downtown are always very friendly when I visit and make these service visits a fun experience. See you all next time!

Abel was so courteous and helpful with everything I needed, from start to finish. The customer service I received at BMW Downtown Denver was the Best I’ve received anywhere, anytime! I got excellent service from Amin P, the person that handled all my financial info! He went above-board, helping me to get the best possible services I could obtain for warranty and other services, and so I would get the best I could get for my money, which is extremely important to me! I came there after a new accident, very upset, and left very happy, and completely satisfied with everything done for me! I will definitely send anyone there looking to get the best auto help they can get, and will definitely go back myself! Very impressed with these people and this business!Pam

Will never get parts from this dealership. I had the part number ready, asked the dealer to do an inventory check on other dealers and the guy at the parts counter refused. He stated We only do an inventory check for individuals in our area I work for a dealer myself and would go above and beyond for anyone in or out of the united states looking for any information on parts. I called BMW of San Antonio and asked if they had the part in question and they didnt have the part in inventory. The gentleman at this dealership then went ahead and did a inventory check of the United States before I even asked! Save your money if you are out of state trying to find a part and give San Antonio a call. This is not what a parts department should be like.

Nick Nichols was so helpful - from the moment I reached out to the sales department straight through close. Impeccable service. I couldnt be happier with my BMW!

Rod did an amazing job and was a pleasure to work with for the following reasons:1. He beat the price of Schomp BMW by a $1,0000.2. I bought the car with my daughter and because she just had surgery and was on a bunch of medication and could not drive he drove me to her house to sign all the paperwork which was super considerate.3. He communicated every step of the way during production of the car which helped me get excited as delivery date got closer.4. He never seemed rushed during the whole process and I will recommend him to all of my friends and family.4.

I went in to buy my first car and was greeted by Abel Cordova and he set up a test drive within minutes. He was very upfront and professional throughout the whole time I was there and purchased a great running and clean car. After purchasing it he even went out of his way to buy me a lanyard and a hat. It was an overall fun and easy experience proving bmw has great cars and customer service.

As always great service they kept me informed on every detail. Justin Green is awesome very knowledgeable and friendly. He is great at his job.

Excellent Customer service! Justine did a fantastic job, and Mr. Noori made the best Experience with BMWs.

Palmer is one of the best Service Representatives I have ever worked with across any industry, type of service, or experience. He is simply amazing, and has made me want to continue to be a BMW owner. He is one of a kind.

Service was so great! Very fast and clearly relayed to us what we needed to fix or not fix. Appreciated taking the time to work on our car.

Update: the service mgr called to discuss. Great discussion, truly helpful. Revising rating to 4 stars.Original post: At first I thought it was a pretty decent experience, but now I have to adjust my rating lower (2 stars). On 2 occasions I brought my full-warranty car in with low coolant. Each time, nothing was found. On 2 other occasions I tried the other dealer close by. They couldnt find anything either.Fast forward to 2021. Now, out of warranty, my trusted mechanic says it was an obvious leak in the radiator where plastic meets metal. He takes pictures says he can tell theres no abuse and its in a spot where a driver couldnt do anything to damage it.I call to talk to service mgr, get bounced to vmail 4 times. No reply.This market for cars wont always be this good. How they treated me will now live on this review page. Someday, when they look at why their ad budget is so high, they can look back to this review.All they had to do was to take my call and try to get the mfr to cover it. If thatd failed, Id likely feel differently.They chose what story they want me to share when someone asks for a reference. Instead of a warm referral, I am left with only this story to share.

I bought a used car at the BMW Denver Dealership, Nick was extremely helpful! Love my new to me car!

Honestly, I had reservations about the whole car buying process at a dealership but from the moment we walked in to BMW Downtown Denver it was clear that this was a kind environment. The people were nice to each other, took care of us, helped us in every way they could. It felt like working with friends and that was so refreshing and made the whole experience absolutely lovely! If they have the car you’re looking for, they are the people to buy from!

My wife and I walked into the BMW dealership of Denver downtown and were greeted nicely.We were taken to a table to discuss the details of purchasing a car on a payment plan. Dave took us out to see the car, and when I asked if I could test drive it, Dave talked me into putting off the test drive until the calculations and signing for the credit check process were done first, a process that he told us would not be completed today as it was near closing time and we told him ok we understand. Once I had let him know an approximate amount of down payment we would be able to make (yes a reasonable amount for a car of this price range), we were told they would be in touch the next day and since we had already signed the paperwork to do the credit check it would be done by then. The next day came and we called around 5:15 pm. Dave said he nor his partner had time to do the credit check, nor did he think anything would be done if we came in that day as they’ve been “too busy”. He said he would see if he could complete the credit before close. We got a message at the end of the day saying it hasn’t been done and we haven’t heard back since. It has been 3 days now. We felt we were brushed off, slighted and shoved to the side in priority of other higher paying customers even though our credit was decent and we had a decent down payment to offer. Those things shouldn’t play a part in how we were treated nonetheless, we’d like to think that if we didn’t qualify or we werent going to bring the high amount of revenue they prefer from customers, certainly they would tell us right away, but they didn’t even bother to work with us. We were literally ignored and shoved sideways.

The crew at BMW of Denver Downtown were helpful and quick with the trade in of my old car for a new one. Dimitri made the experience very smooth and on top of that, you have some great personalities to chat with while you wait. Thanks for a seamless purchase folks!

I was able to set an appointment to do recalls the next day. My service advisor was very helpful with answering my questions. The service was done fast, despite of them being backed up. I am disappointed about the damage caused from the wash. A small part of the front bumper was nicked from the license plate bracket. I spoke to the manager but they will not do anything about it because it is an aftermarket accessory and theyre not liable for any damages caused by their car wash. Along with that, I noticed additional scratches on the body under sunlight. If anyone cares about the cosmetics of their vehicle, I recommend to ask them to not wash the car during service. Thats what I will be doing from now on.

I had some issues pop up on my screen that said I needed to bring it in. I brought it on Thur and expected it back on Friday. Found out the part wasnt going to be in until Sat. so I wouldnt get it back until Monday. Monday I received a call saying it would be ready at the end of the day unless I needed it back earlier. I called and said I needed it b/w 11:30-12:30 and Jorge said it would be done by then and hed call me to let me know when it was done. I never received a call. I 1called him at 12:20 for an update and had to leave a message, I called back at 1:02, left another message and finally heard from him at 1:41. I told him he should not have promised me a time to have it back if it wasnt going to be done and then if things changed the least he could have done was call me back during the time promised with an update. Better communication would be appreciated!!

I had a great experience buying my first BMW here. I went here for a used 2017 BMW xi and he had it ready for me to test drive after a 40 min drive down there. He pointed out all the specs, and even talked about maintenance with me (he was a former mechanic for BMWs).The process was easy and he gave me NO pressure to buying the vehicle.As soon as we started paperwork, he got the vehicle detailed and filled with gas, so I didnt have to wait.He went to the gas station while I was waiting for my cosigner to arrive, and purchased me snacks of my choice (he honestly didnt have to ask, but he did anyways).Even though it wasnt new, he still put a giant red bow on it for me because its my first BMW. Because Jack is also a BMW owner, he was able to show me even more about my car because its so digital.I honestly thought it was just get the keys and go, but he told me he wanted to go over a few things (settings in the car).Great experience!

Amazing friendly fast service! Called late at 4pm, approved by 6pm, had the car of my dreams first thing the next day! I live 3hrs away!Anthony is great! Jay is a great! Very very satisfied!!!!

Customer service was much better this time around. My tech guy has to be one of the best in the country and if I had cash I would have tipped him a fifty. He was that good! The entire experience was pleasant, and I felt appreciated and welcomed. Moreover, my car was cleaned and actually dried off this time, which is the opposite of the last time my car was serviced there.

Nick Nichols was my salesperson. He was courteous and professional throughout. He helped speed up the used car process so I could make a prior commitment. I was done with the entire process in under an hour, including my test drive. Great job!

This is the second time I’ve had to come in for a tire exchange. I’ve worked with the same service representative who has yet to introduce himself. This is also the second time where I’ve been left stranded because it’s going to take them all day to get to my car...for a tire change. I understand they’re a busy facility, but a heads up ahead of time would be nice especially when I made the appointment days ago. Loaner cars are never available when I ask. COVID took away the shuttle service. Make sure you don’t have anywhere to be when you make an appointment.

I got my Bimmer X3 last week and thanks Nick for his professional help. Definitely ask Nick for the car you want, he will get it for you.

Was hoping this experience wouldnt feel like a scam, but it did... and has turned out to be one.I bought a pre-owned 2017 X1 that was supposed to come with Permaplate, Clearmask protection and window tints for an extra $5,000. There was a small dent on the side and a stain in the back seat that they agreed to fix and I would pick up the car with all of the above mentioned applied and fixed. A few days later I went to pick up the car expecting all to be taken care of as agreed, but there was no window tinting and the stain was still there - I asked about the permaplate and clear mask and the salesman said its invisible but assured me it was on there. I came back again in almost a week to pick up the car and the stain was still on the back seat! They told me to come and make another appointment to have it fixed (this would be the 3rd appointment when all was supposed to be taken care of at once.)A few months later my friend bought a car from here and when he showed me his car, I could see the clearmask protection they applied! I brought mine back to the dealership and they told me that it was never applied to my vehicle. So I paid and financed a service that was never applied to my car! I doubt they even put the permaplate protection on, but how would I ever know since its invisible. I asked for a refund for the services that were never taken care of and they said they would get back to me after the weekend. Of course, now theyve gone silent on me and I havent heard back from them.So now I have a car that still has a stain in the backseat and no clearmask and maybe not even permaplate which I paid for.Dont be fooled by the fact that its a BMW dealership, this is a typical run-of-the-mill scammer car dealership. Dont buy your car from here unless you like being taken advantage of.

Biggest waste of time. I drove 30 minutes to come here to speak with someone about helping with a trade in and purchasing a new vehicle. Got pre-approved with a third party lender that specializes in working with open bankruptcies and the sale man didn’t put much effort into helping. Didn’t even want to put in an application or anything. Just flat out said “we can’t help you”. Don’t say you work with these financial institutions and then turn people down when they ask for help. Don’t waste your time here if you don’t make $100,000 a year.

I had a great experience buying my used car from this BMW dealership. The sales and financial people were extremely helpful during the deal. I noticed a slight pull to the right so I called Mr. Andrianakos and he got me into the shop right away to take care of the issue. Very pleased with the overall experience.

My sales person Dimitri was a nightmare to deal with before, during and even now after the purchase of my car. He never returns my calls or emails, he will give me incorrect information, and at times lie to me about where we were in the process of the purchase. I am waiting for information on my registration and plates but no one will help me, just send me to voicemails that never get listened too apparently, or worst, they do listen to them and dont care. I hope management can speak to him about this issue and provide better training. I am very disappointed as a BMW repeat customer. Once you purchase your car, good luck ever getting in touch with anyone at the dealer. If management ever reads this, dont reply, you have my contact information in your system. Use it.

My wife and I had an incredible, stress-free experience working with Dimitri Skordos @ BMW of Denver Downtown. When our new car purchase at another dealership went sideways at the eleventh hour, we were in a bind to find a new car in a timely manner to replace our family car that we sold days before. Dimitri went above & beyond to identify numerous options for us to consider in our budget range and continued to maintain regular communication with us, even after hours and on Sunday, about current vehicle inventory. Within a few short days, Dimitri found the perfect car for our family and continued to work with us throughout the entire process - from sale, financing, tutorial and final delivery.After a truly miserable & disappointing experience at another dealership, it was extremely refreshing to work with Dimitri. We were able to freely communicate with Dimitri, being completely transparent about our poor experience at another dealership and time-sensitive position to find another car. Any other dealership likely wouldve use our candid communication against us to negotiate a higher price. Dimitri, on the other hand, worked closely with us on all aspects and was a true ambassador for our cause throughout the entire process. We strongly recommend BMW of Denver Downtown!! Make certain to ask for Dimitri - hes really good people!!

Great experience. My car was out of factory warranty, but because I have been a regular customer, BMW of Denver Downtown paid for the replacement parts as a goodwill gesture. Needless to say, Ill keep going back for future service.

Bought a certified used 2019 Tacoma TRD off-road from here, had a great experience. Dave Williams was exceptionally helpful but I never felt pressured and this truck had everything I was looking for at a very competitive price for the miles. Would definitely recommend BMW of Downtown Denver to others looking for good certified used vehicles of any make.

Mahdi Ardehali and Craig Bluhm at BMW of Denver Downtown were fantastic! These two were an absolute pleasure to work with. They were professional, knowledgeable and considerate. Zero pressure. I will definitely buy another car from them.

On July 2nd, I traded in my vehicle and leased a BMW X3 and with that trade, the positive equity was to be applied to my lease agreement and BMW Downtown Denver was to send Chrysler Capital the pay off amount. Fast forward to August 12th, I get a call from Chrysler Capital and they stated they never received a pay off check and that my account was two months behind. I dont know how my trade in is for sale, despite them not paying for the vehicle. I tried called this location seven times, with the first three times getting the run around. Then the last 4 the receptionist just started transferring me to anyone that answered. I left a voicemail with the Finance Manager and still havent heard from anyone here and its been three days. I even texted Dimitrios Skorods, my salesperson, and no response. I called BMW Consumer Relations on Aug. 12th and even the representative stated that this sounds shady and she would put in a dealer reach out for someone to contact me. Its been two days since the dealership reach out was put in and no one has even attempted to contact me. Because the trade in affects my mom, her credit from the Chrysler account was affected too. She tried calling the BMW general number, got the run around too and then decides to call my Finance person, Evan Andrianakos. He stated that apparently they sent the check but theyll have corporate send another. No company would willingly just send another 30K check if they believe they did it the first time. Now I have to hope that this place sent the check this time since clearly no one can do something they do on a daily basis. Im still waiting for a call from someone with an explanation. No customer when dealing with these major transactions should have to go through these many hoops and still not hear from anyone when this location is who messed up, not me. I would avoid coming here and avoid dealing with Dimitri and Evan if you expect your transactions to be handled legally and respectfully and expect to be treated fairly.

I had an amazing experience getting my new BMW. Everything ran very smooth from returning my 3 series to getting into a new X1. Edward answered all my questions when it came to turning in my old car, and Connor helped me learned all the new features on the X1 and made me feel comfortable with navigating them. I would definitely refer them to a friend. Thank you guys so much!

We enjoyed working with Dave Williams to buy our new car. Everything went really smoothly and would highly recommend Dave and BMW of Denver for excellent service! Jeff & Tiffany Johnson

DO NOT do business with this dealership!Background on my situation: I took my leased car in to have a jammed seat belt latch fixed and was given my car back without the latch fixed and with a low tire pressure indication light on, which turned out to be a flat tire. I did not have any indication lights on when I dropped my car off nor did the dealership communicate this or any indication lights were on during the two days they had my car in their possession.When I reached out to the general manager about it (Edward F.) he was rude, condescending, did not listen to me when I attempted to explain to him an issue I was having with the dealership. He continually interrupted me while I was talking, he denied the dealership was at fault for the issue then proceeded to yell at me to go “educate myself” and “go Google” because I was wrong about my personal experience with BMW tire pressure sensors. He also attempted to hang up on me because “the conversation was going nowhere” yet he couldn’t provide me with information on the status of my car.This was literally the worst customer experience I have ever had and will no longer be a customer once my current lease is up. The general manager single-handedly destroyed a relationship with a once loyal customer in less than 10 minutes, but I am sure he could care less since he didn’t seem to care that I filed a complaint on the dealership with BMW of NA.Additionally, he lied to me when I asked for information on who he reports to, he stated that he was the owner of the dealership and reported to himself. Clearly, that is incorrect since Sonic Automotive owns the dealership.Update: I was able to speak to Edward’s boss from Sonic (Chip) who could care less about how horribly the general manager treated me and didn’t think it was out of line for the general manager to yell, be rude and condescending to me. Good luck to anyone doing business with these guys since they don’t care about customers!

I had some initial issues with service, scheduling and questions to BMW of Denver Downtown but after expressing concern, Yago quickly and effectively solved these problems which I very much appreciate. Happy with the resolution and updating my review to reflect this.

Connor was the man to deal with.Amazing service before and after the purchase.Very knowledgable on the models and features.

Nick Nichols and Craig were great! Very helpful making the process a breeze. Beautiful dealership.

Purchased my 3 series from these guys and have definitely had buyers remorse after seeing how much I was overcharged on it. (Even with a good condition trade in.) The sales team has no actual intention of working with you on a fair price. If overpaying for the vehicle isnt bad enough freight no longer as the service team will happily drain youre pockets for you. Just to get your vehicle looked at (which most dealerships do for free) cost you just about 200$, an before you ask...NO it does not go into youre repair cost. Dont get me wrong I understood before purchasing my BMW I was getting myself into an expensive car and the maintenance would go right along with it, but Im also no fool when it comes to cars and have very extensive knowledge. I can definitely say this has been my worst dealership experience ever and would recommend anyone looking to purchase a vehicle to pack youre checkbook and head far away from this place. They are not here to help.

Dont bother trying to buy a used car from BMW of Denver Downtown unless youre willing to pay cash for a car you cant test drive. I guess I should have dressed up more to interview for my car test drive. I pre-qualified for financing and have a car I own outright with no mechanical defects cleaned and ready to trade, but get stone-walled first because the car hasnt been inspected, so you cant drive it, but I drove it and its great, just take my word for it. Then asked if Im going to pay cash and when I say no, Im pre-qualified for financing, he tells me oh, that car isnt available for financing. Financing through who? After which he proceeds to ask if I Have A JOB. At which point, I so insulted that I walked out.

Seisho and his team made this one of the best car buying experiences I have ever had! Exceptional service, attention to detail, and upfront negotiations. THE. BEST. EXPERIENCE. EVER.