This has to be one of of the most frustrating service experiences I have had. Brought my Ford in for an issue. It ended up being covered under warranty but took a week to get done. Meanwhile, the communication was extremely poor. No offer of a loaner. Picked up the car to be told it wasnt entirely fixed and that I would need to bring it back. It has now been over a month and they have yet to schedule me. Ive called repeatedly. They dont call back. Ive spoken to several people who are nice and apologize but then nothing happens. I was told over a week ago that they are trying to find a rental for me while they complete the fix. This is madness. I should just go somewhere else but they are already started the repair. My next recourse is to contact Ford directly. I would strongly recommend taking your service needs elsewhere.