Staff was professional and they went above and beyond explaining things to us to help us make an informed decision. Also, love the emails sent when team is on their way, and they include pictures of employees expected to arrive, which helps. If they make a mess, they have to clean up afterwards as part of their service. Very impressed.
After joining the PM Maintenance plan (30+ years in the service industry before I retired), Dream Team scheduled my 87 year old mothers unit first. The tech was sent out was Brandon. I very much appreciated the communication. Brandon was very proficient and professional in his evaluation. He couldnt perform my scheduled PM due to weather related issues, so it was rescheduled. When he came to perform my PM, again great communication, Brandon was very professional and proficient. Im very happy with the PM plan, and very pleased with Brandon as my tech. I can only hope I get him for every visit.
First time using dream team, Ive heard lots of great things about them. So I decided to give them a try. They sent Dan the service tech out to service and to do a diagnostic on my ac system. Dad and his partner were very professional and thorough with their job, they even showed me pictures and videos of my ac system! Dream team will be doing all my future hvac services and repairs! Dan is the man!!
Best Service With A Smile That Ive Had In A Long Time!My Tech Dan Promised Me That I Wouldnt Have Anymore Problems With My A/C After He Fixed It And That Hed Be Back In A Couple Of Months To Check It Out To See How It Was Doing.
Michelle, Dan, and Eric are absolutely wonderful! We had a different company come out and inspect our Ac and quoted us a high price. We knew we needed a second opinion. Michelle scheduled our service. Dan and Eric came out on time and was so kind and helpful! They most definitely addressed our concerns and explained things in detail! The next day Michelle followed up with us to ask how the service! Even if you’re not having AC issues, call the Dream Team and get on their maintenance plan!
THANKS DREAM TEAM! The staff at Dream Team Heating and Air are great professionals. Everyone from office staff to technicians, as well as installers were polite and easy to deal with. DJ and Brandon were very knowledgeable and answered all of our questions. Jonathon and his crew worked in the hot attic all day to complete our job. They were extremely nice and cleaned up when they were finished. Thanks again to all involved with our new unit change out, the experience exceeded our expectations. We would highly recommend DREAM TEAM to everyone!Tonya Dean~ Denham Springs, LA
We had an excellent experience with Dream Team from the initial call to the technicians that responded to our call. Dan McReynolds was one of the technicians that came out. He inspected our ac system thoroughly and addressed all of our concerns. He went above and beyond to make sure everything was running properly. He was polite, knowledgeable and professional. I will not hesitate to call them for any future needs and I highly recommend them.
Excellent business! Customer service is the best I’ve ever had. This is an awesome company that stands by the products they sell as well as the work they do. Some companies will leave you hanging after they sell you something, Dream Team will NOT do that. They will treat you right. They are always professionals that care about their customers.
From start to finish, the entire team was professional, knowledgeable and very helpful. In the early stage meeting with Dan to the installation with Jon and Taylor, everything ran smoothly. During the install, Dan even stopped by to check in on the progress. They did exactly what was planned, exactly when they said they would. Overall, this was an awesome experience and we will recommend The Dream Team to family and friends. They have gained life-long customers with us. Thank you, Paul and Toni Palermo
Dan was very prompt, professional, knowledgeable, thorough and honest. We enjoyed dealing with him, and he was honest about what needed to be done immediately and what could wait. He was also very gracious putting up with our crazy dog! I can tell this company strives to form a relationship with their customers based on trust and truth. We appreciate Dan so much, and signed up for the monthly maintenance service that they offer which is a great value! Thanks, Dan and Dream Team!
Tim was very professional and explained everything too me. He also did not sell me on anything I did not need. They also showed up same day in the hottest part of the year. I would recommend Tim and Dream Team for anyone who needs AC work
Our AC went out around 5 pm and I’m married to a SUPER hot natured man. I called around to find a technician that could come same day. The Dream Team was the only one who could do it and we are now sitting in the cool!! Byron was extremely nice, did the work quickly and we are completely satisfied!
Dan McR. was my tech last year when it felt like my house wasn’t cooling. He was knowledgeable and quick. Fast forward a year and we started looking for replacements. I received over 5 as I wanted to be able to compare everything:). I called Dream Team and spoke to Christen Woods as I was getting my estimates. Christen was quick, efficient, and polite as she scheduled Dan to come back out to my house. He was very patient and knowledgeable with all my questions. He was the only person to recommend moving my return vent as it was not large enough for my current unit! Today, May 14, Dream Team sent out 2 teams to tear out the old and put in the new. Jon R., Taylor R., Trey B., and Dace L. were professional and neat. They did not leave a speck of debris or dust behind. They were very cordial and patient as I had my grandson here along with 2 dogs. My unit is quiet and working great. I would highly recommend Dream Team for all your heating and ac needs. Everyone from their office staff to sales to techs.... you will not be disappointed. Thank you Dream Team and Dimple Dan. Y’all were great. Below are before and after photos. No they are not in any order. Trust me you can tell the difference.
I changed my rating from A 2 star. To a 4 . They gave me my breakdown I asked for . And I’m owning up to my part . The Installation was done professionally . Reviews on unit from what I looked up was good . Price for all I feel is on the high side . But in there defense I did not get A second a opinion. Trey who I worked with for my brake down was very professional and courteous. I have to say though especially if you on a budget get more then 1 opinion before making a large investment like this . ( My fault ) I’m not saying would not of gone with the dream team . But I still should of shopped around .
Damian and Dan were truly a “dream team!” They were on time, efficient, courteous, professional and kind. They updated me at every step of the repair process, and I always felt fully informed and comfortable. They were even super sweet with my kids and didn’t wake the baby from her nap. 10/10 recommend.
Disappointed in their service. We signed a service contract with them to clean and inspect the HVAC twice a year. When the a/c froze up, we asked them to check the refrigerant levels and refill to get us through a few weeks before we have them install a new system (ours is over 15 years old). The tech told us that the refrigerant level was fine and that we needed a new thermal expansion valve if we wanted the system to function at all. Then they quoted $1,300 for the repair. The repair cost for this at homeadvisor: $200-$550. The part for our unit is $150. He claimed it takes four hours of labor to capture and replace the refrigerant.So, we called someone else for another opinion. After checking the refrigerant, he added a couple of pounds and our a/c is working fine. We will be cancelling our maintenance contract. Our new tech will be installing a new system this fall.
Dream Team was great. I called they day before and they has Daniel W. over the next day on time. Daniel was super professional and friendly. He took the time to explain everything he was doing. Got my thermostat and air fixed quickly. He even made me give him a broom and dust pan so he could sweep up the insulation. Wish I could give him 6 stars. Would definitely recommend and use them again!
We have been using the dream team now for a few years for our a/c and heating maintenance. I am so glad we decided to use them!! We get text messages telling us when to change our filters, we get service appointments before each season to make sure we can avoid any potential problems. The service we received from “Damian and Dan”on our recent visit was excellent, and I would recommend them to any of my family or friends. They give us a great value of savings on repairs that are needed, and they really do stand behind their work!! If you are looking for a company that you feel has your best interest The Dream Team is a excellent choice:)
Got us up and running quickly. Such a pleasurable experience dealing with the Dream Team. Both techs Dan and Dj were very informative when helping us select our new unit. And huge shout out to Trey Blank and Dace Leblanc for the rapid install. From Diagnosis Thursday to Friday at 5:00 they removed and old unit and installed a new unit very quickly. The team from top to bottom was a class act and answered any questions along the way. Super good clean up when they left. Services were top notch from start to finish. The owner Trey Anniston has a sharp crew you will be pleased. Thanks Guys!
DJ was very professional. He did a detailed Spring maintenance to make sure a/c is working properly. When he found out we had a issue he worked until he found our issue. When he found the issue he actually walked me over to it to show me what the problem was and explained it to where I understood what was going on. Not only did he find the issue he gave us every possible choice to choose from to fix the issue. Mike came over and gave us quotes on the things that needed to be done and made to sure give us a good bit of options. Not just the most expensive. I did not feel pressured to do anything. Not only did they explain things to me they explained things to my husband over the phone. They both were very patient and professional with every question we had.
DJ and team were prompt, courteous and professional. They diagnosed the issue with my system in short order. They provided me with several options, which allowed me to make the best decision for my situation.Very much appreciated!
We used The Dream Team last year and the second time was today. Our control panel went out due to the recent ice storm and within a couple of hours they were here. Our house went from a chilly 53° to a toasty 70°. They are amazing and will always be our go to. Plus our technician Thomas I. was amazing! Make sure you sign up for the monthly plan. It reduces the amount of service fees and I think it includes two cleanings. Thanks again!
Highest quality team you will ever encounter. Every part of their process is top notch, especially the quality of work. Installation is perfect. Dont call anyone else!
I absolutely LOVE Dream Team. I am on the maintenance plan, but this was my first time doing a service call. I came home at 5 PM to a 76 degree house. I called and was told someone would be here tonight to inspect the problem. Damien showed up and was very respectful and professional. He quickly found the problem fixed it and had my house cooled off in no time!! Thank you Damien & Dream Team!
Our heater has had issues running properly since it was installed 3 years ago. Byron is the first technician that finally got to the bottom of the issue and now our heater runs like a dream. I highly recommend Dream Team Heating & Air and will definitely be requesting Byron in the future.
Brandon was great. I feel like a polar bear in my house now. Thanks yall
If you ever end up having issues with their services, they will follow through to make it right. Dont hesitate to tell them if you become unhappy with something.
They were very respectful and helpful when coming to look at our AC.
Byron made a service call to my home late in the evening and promptly found the issue. He resolved the issue with a follow up visit. He was professional, courteous, and informative about the work he performed.
DJ was excellent and on time, every time. We had issues at 9pm and they sent a technician that same night! He then came back out another day to repair our unit and got it running in less than an hour! Dream Team meets our expectations and more, every single time!
These guys were kind and quick. They got there on a weekend and a day after we signed up for a new HVAC system, right before a freeze. The supervisor came to check on things and the owner came to drop things off for the guys doing the install. Really nice people all the way around. We are happy and warm.
This was a great experience. DJ and Dan were very nice and very informative. They also were very respectful and patient with all our questions. Very impressed. Would most certainly recommend to friends.
Guys were friendly, showed up in time and provided valuable feedback.
Over all the place is professional and very knowledgeable about services and what is needed. We did not receive any maintenance or repairs during our visit but we were given options. The fee for them to come out was $189 and if we received repairs $100 would have went to repair cost. Our technician was doing a great job to assist us, however the cost of services were on the high end. To just get us back in running with new motor among other items would have been close to $900 dollars. The other options for repair prices went up from there. It was our choice to call them but we are feeling like we took a hit of $189 for a company that has prices on the high end. To start we got a rough estimate of 6,000 to 8,900 for a new unit. We have two businesses and bought 2 brand new 7 ton unites for $4,000.Nevertheless, if you do need services and don’t mind high prices they are knowledgeable and professional. We just have chosen a different route with just repair only and it will cost $350 which might even last us a few months if not a year and an estimate for a new unit of $5,000 for everything including cleaning and redoing all stuff needed in attic. Which saves us at minimum $1,000 to $3,000 on a new unit and $200 if we would have just completed a repair from them.Do your research and don’t panic take your time with selecting any company. Get at least 3 quotes if that is your choice. You have options!
When Dream team came out due to my service call. The technician said my unit is under warranty for LABOR and parts with the company that installed the AC. But that is not true labor has run out of warranty as I explained to the dream team technician but he insisted that I call the original company that installed the AC unit. It cost me 3 days of no Aircon and $20 more. Never will call dream team again
Damien prejean was wonderful. Very professional, found the issue. Very happy lady here with a cold house!
Tim and Dan came durring the Baton Rouge wintry mix to fix our AC and heating unit. Gave us a pretty good quote and look forward to seeing team and set up new unit in a couple of days. Dream team is actually blessing
Absolutely amazing service. This company is no doubt ran by a very caring and driven business owner. Mr. Trey himself reached out to me to ensure all was well and that the service I needed was taken care of. Mr. Dan- my technician, was fast knowledgeable, efficient and even cleaned up after himself!! Definitely an amazing team, completely professional and outstanding service. I 100% recommend!
DJ was the serviceman that came to my home to see about my a/c unit. I wanted to get a second opinion and I am so glad I did. All my unit needed was some repairs, and Dj was able to complete everything in about 2hrs. He was awesome and I will be requesting him any time my units needs servicing. Thanks again Dj!!!
Had a great experience with Dream Team! They were quick to get us on schedule and stayed in constant communication, keeping us updated on the progress of getting our duct work changed out. Professional and respectful guys!
Byron was excellent, professional, friendly, explained everything I needed to know, concerned about making sure workplace was cleaned when he finished
DJ did a awesome job. He was very knowledgeable and professional. Thanks DJ.
Ive had two experienced with Dream Team heating and air and both times, Ive had the same technician, Dan McReynolds.Earlier this year I had some problems with my air and they were able to get me scheduled quickly and they had a great amount of technology that the technician Dan utilized effectively to show me what was wrong with my system, provide with me options to make repairs, and show me why those options he gave me were necessary. I was totally satisfied with the work and the professionalism that I also decided to sign up for their maintenance agreement even though my finances were really tight at the time.The second time they came out to provide my prepaid service. While Dan was here once again he took all the time needed to properly overview my system, he even walked around with me and showed me some of the things that needed to be improved. When he was finished, he once again gave me options. He told me about a lot of stuff that I really couldnt afford, but once again, he gave me a choice. I looked over what he provided and he even recommended and showed me improvements that he thought was necessary. While Dan is a professional technician and he is being paid to be at my home, I feel like we are friends. I trust his opinion, I trust his company. Dan is an excellent representative of his company and I saw first hand how much he cares about his customers.Dream Team is definitely a premium company. They provide the most service from any company Ive ever dealt with. They are definitely not cheap, but watching how much work is performed and how they dont cut corners, theyre definitely worth every penny.I would recommend this company to anyone.
On the service day of maintenance for the AC unit,Byron,(technician) arrived shortly after the text from Dream Team receptionist. Byron was friendly,he let me know what he was doing, very thoughtful,he cleaned up after going into the attic,he also showed me the pictures of my unit upstairs and explained the long term problem I may have with the pump and drainage pan.
Byron did a great job! He was professional, nice, and quick! I was very impressed!
5 star—quick response, repair done professionally and problem explained.
DJ is sweetheart of an employee and very professional. He was able to assist me in closing doors and and locking my house for me when he left due to me having knee surgery and not being able to get up and down. He is very much a southern gentleman. It is so good to find a company with employees who have good manners and are hard workers like DJ.
Very happy with the service that I receive from this company! Professional, affordable, always on time, and special thanks to the very helpful office worker, Heather. Would definitely recommend.
Mr Dan came to my home during the summer because my ac wasnt working and he found some things that were wrong with my system. He informed me that repairs would be expensive due to the nature of the repairs and because I had an older unit it probably wouldnt be worth it. He didnt pressure me at all because my unit was still working. I decided that I wanted a new system so I went with these guys and they did an amazing job. A few days ago my brand new unit heater wasnt working so I called them. I expected to have to wait a few days since they just put this unit in but they showed up that day and took care of it at no cost to me. I am very impressed at the quality that this company provides and awesome customer service.
Great service and Heather Hinton answered all my questions and was super helpful and friendly!! She definitely knows her stuff!! Will definitely use them again in the future!!
Byron, with the dream team was very professional, & knowledgeable. The company as a whole was very accommodating with date & time of appointment. i highly recommend!
The Dream Team is 1st Class operation. Our technician Byron arrived within 2 hours after our heat stopped running, he diagnosed the problem immediately and returned later this week to recheck our system! I highly recommend this company for all of your HVAC needs.
The people that make up Dream Team Heating and Air are some of the most courteous, genuine, and helpful people I have had the pleasure of working with. In todays world good customer service can be hard to find, but when you get GREAT customer service, you have to tell somebody about it! From the first phone call you know you will be in good hands. The team was efficient, personable and when they were finished you barely knew they had been there. I would highly recommend them to anyone looking to replace a system or even maintain their current system.
My experience was great from from start to finish starting with Heather and ending with my technician. I will be happy to refer any of my friends and family to Dream Team!
Bryon Stokes was very professional and well informative. He was helpful and answered all our questions. We enjoyed the service so much we are signing up for the monthly contract to service our units. For once we didnt feel over charged and under serviced by a Heating and Air company. We will highly recommend this company.
They replaced our unit which I did not want to do. They were super helpful, gave plenty of options, and understood all our reservations. When they came out to fix my unit they were extremely honest and helpful. They were able to remedy my unit temporarily so we could get some relief. When they were here replacing everything they were very respectful and minimally invasive. They put cloths down, swept up all mess, cleaned as they went, and I would have never known they were here if it werent for my ac working awesome. While working they answered all questions with no sign of irritation or frustration. They literally just wanted you to be happy and comfortable! Absolutely amazing!
The Service Technician that performed the maintenance on my system was very thorough at his job! He explained in detail all of the work and testing that was done. I would highly recommend that if anyone needs HVAC maintenance or any work done to there unit to call Dreamteam. The technician was Mr. DJ
Amazing service from Tim and Byron!!! All issues were resolved with ultimate professionalism and accuracy!! Love Dream Team!!!
“5 stars” is not enough credit for these guys and their work! I can not thank them enough. In a time where everything is uncertain your work and service was hands down exemplary! From the owners, Trey Annison always ready to help in a time of need, to the professional consultant that came the same day I called, to go over everything with us and find what best fits our needs, Micheal. To the hard working installation techs who were here and gone before we knew it! Now our home is cool again & feels better than ever! We thank you all, and are more than happy to refer you to all of our family and friends!
Very courteous and professional. Kept me updated on appointment and arrival time. The team cleaned up after the work was completed and removed all old ductwork. Thanks Kolby and team for being so kind and professional.
I previously used Harkins and they merged with this company last year. The service is even better than before and the technician, Dan McReynolds, did a wonderful job of walking me through my issue and took time to explain possible solutions that wouldnt cost me a fortune. Highly recommend him and the company.
Great customer service Heather was very knowledgeable she helped me figure out what kind of service I needed and made me an appointment accordingly.
I called and spoke to Mrs. Heather about my A/C going out and she was extremely knowledgeable and helpful.
I could not have chosen a better company to install my heating and air conditioning unit.I called them on the first day. On the second day Michael Seagraves, was there to evaluate my needs. He took the time to explain to me, with pictures, what I needed done and why. He was very informative. They scheduled the installation for the next day.The next day there was 100% RAIN. I expected them to cancel and reschedule. But they showed up, on time, in HEAVY RAIN, and went straight to work. They worked for hours in the rain. In and out of my house and never made a mess. These young men worked and cleaned at the same time, and was still pleasant and polite, under those conditions. To my three install technician, Trey Blank, Jonathon Diaz, Jacob ONeal, I give 2 thumbs up. You guys are AWESOME.The next day after they installed the unit, the ICE Storm hit. So we had to postpone the inspection, but Heather Hinton, Lead Coordinator, still called to make sure the unit was working properly. It was, so we scheduled another inspection, because of the ice.For the inspection, Byron Stokes, came in. Another very polite young man.Byron walked the attic, he didnt find anything wrong with the installation, but he said he found several things that could cause problems with the unit in the future. To make a long story shorter, Byron spend the next hour and a half, in my attic patching and taping. Came down with before and after pictures. 2 thumbs up to Byron Stokes.Also 2 thumbs up for the courteous ladies on the phone. Good customer service is hard to find these days, but you are truly great. Thank you.I can literally say, RAIN, SNEET, OR SNOW, THE DREAM TEAM delivers service.Thank you again,Jimmie Bates
After waiting two days of Memorial Day weekend for another company to call back, my husband decided to call Dream Team Heating & Air. From the initial call to the completion of the repair, we were pleasantly surprised with the quality of service. Trey was very knowledgeable, polite, and professional. Not only did he locate the problem, but he made sure there were no underlying issues that could potentially cause an additional malfunction of our unit. Never have I had a service repair person pick up fallen insulation from the attic or walk around the house outside to ensure he wasnt tracking dirt in. I feel like it is the small attention to detail that really sets this company apart. I would definitely recommend Dream Team to anyone having a problem and I plan to use them again in the future for my heating and air needs.
I have used Harkins for many years and am always pleased with their professionalism. The office staff and every technician sent to my home always show their interest in handling things and explaining things so I feel confident in what will be done and when. Yesterday Eddie and Daniel replaced my condenser and again showed their attention to doing things correctly and with concern for my comfort. I would recommend this company to others.
We originally called because we were interested in having our air ducts cleaned but after Michael came out and took a look it was obvious that the best option would be to replace our system as it was originally put in pretty cheaply at the time the house was originally built. We had an appointment for the full replacement 2 days later! Not only that, we now have an air scrubber and a heavy duty 4+ inch thick air filter which will drastically reduce our allergy and dust issues in the house! From start to finish every employee we came into contact with was professional and courteous. And not even an hour after the install was completed the house is already cool again! So glad we gave Dream Team a call! No worries this summer, were going to be nice and cool in our house now!
I call in to this place and people were really nice. They went out the way to send their technician Dan to my house and that dude was awesome he fixed my ac really fast and did what I asked. I really just wanted to get my unit going so I could take care of other business and he got it going. Do it for Dale baby
I placed a service request through my home warranty company due to an AC issue, and Harkins was assigned the job. Less than 30 minutes after placing the request, Denise at Harkins called me to set up service (on the same day a hurricane was due to hit, no less!). She was so courteous and professional. She let me know a tech would come out today, then called again when he was en route.Cortez completed my service. He arrived on time (with mask and protective plastic over his shoes, great COVID precautions). He was so friendly and knowledgeable. He explained what the issue was in detail and how he would fix it. He fixed it quickly...and he even brought in a package that got delivered to my house while he was at his truck! That’s service. Even better, my AC now functions.I am sold on Harkins & would definitely recommend and use in the future. Great experience from start to finish.
Dan and Mike were extremely professional and made me feel comfortable knowing that my AC and heating were up to par, especially for the upcoming cold weather coming our way. I always feel like I can call them, and they will come out immediately if I have any issues.
Dream Team has been our life savers on multiple occasions, but today on a holiday our a/c decided to stop blowing cold air and within 30 minutes of making a call to Dream Team, Mark showed up to our house (masked and in uniform!) and got our a/c blowing cold air in no time. He is very professional, ethical, and always explains things in terms we can understand. He broke down the repairs he did for us and explained what he could predict for us in the future based on our current situation. I would highly recommend Dream Team to anyone for any heating or a/c issue. They’re genuine, good, honest people.
Always a good experience with Dream Team Heating & Air! I realized yesterday that our a/c and heater havent been serviced/cleaned this year, and called Dream Team to set up an appointment. Michelle (always super sweet and helpful) set our appointment for the next day with no issue! Derek Couvillion was our service tech today, and from start to finish, he was professional, kind, helpful, and efficient! Thanks again, Dream Team, for always being there when we need and keeping our heating/cooling working properly! :)
A friend of mines ac went out in the morning and she called dream team a little bit after noticing. They were able to get her scheduled the same day and they fixed the air conditioner in no time at all. They found problems no one else had mentioned before and gave her some different options to repair. This company was rock solid with quality service. Plus her technician Dan was pretty cute.
I was extremely pleased with the service I received and highly recommend this company. They scheduled an appointment immediately and had my AC up and running within a coupleof hours. Mark explained things in a way I could understand and was extremely professional. Great job!!
I contacted Dream Team HVAC @ 830am, and by 230pm the same day the service was completed. BRAVO to Angeline for taking my call and many questions, and to Byron our service tech.He was courteous, thorough, and displayed the highest degree of integrity and professionalism to his work.Dream Team is extremely focused on customer service and satisfaction.I would highly recommend them for your HVAC needs.5 stars is really not enough.Thanks DreamTeam
Dream team gave me a window of 3 hours that they expected to show up.. and then they actually showed up at the very beginning of the window. I was pleasantly surprised. The technician was very professional and courteous. He wore a mask out of respect to me the entire time. He checked everything on my system and gave me some potential upgrade options for my system as well. I had other companies come out after the flood and every time the bills were $600+ dollars and I never knew what they had done. Dan told me exactly what he saw, showed me photos and videos, and gave me the information I wanted. Ill stick with dream team from now on. They have earned my trust and my business by not trying to sell me a new system as soon as they saw that my system was 15 years old.
Dan was very polite and knew what to do. He showed me things to do to help my unit last a little longer. We have been having a hard time and he was very helpful. I give him 5* .
Tom was the on call technician and he got here so fast and was very knowledgeable about what was going on with our unit. Had us up and running with cool air. Thanks Dream Team!
We are VERY satisfied with the work the Dream Team done on our new AC system. They came in and removed the old system completely with the removal of our old system, antiquated trunk line, and old duct work. Replaced it with a state of the art system and new duct work. Had the bulk of the work done the first day, cleaned their mess, and took the time to explain the new thermostat and answered all of my questions. They returned the second day to finish up a couple of ducts, construct a new return, and fix the old return. We could tell the difference in the house the first night!!! I would HIGHLY RECOMMEND the Dream Team for all your AC needs. I would like to thank Trey Annison and his Dream Team for their prompt, personal, and professional service. That’s how you do business!!!
Dream Team Heating & Air was very professional and very customer service oriented. From the moment I called and made an appointment to now, I have not been disappointed. When they looked at our system they showed videos, pictures, etc. of where the problems were. We previously had two other local vendors/companies come out to give quotes on a new system. Neither of these companies provided us the amount of data that Dream Team showed us. They simply said “it needs replacing”. Dream Team’s technician, Dan, took the time to come out a 2nd day because he was determined to find the exact location of our leak (it was froze up the first day). Michael was also a great asset of the Dream Team — he walked us through the entire process of picking the right system for our household. The (3) technicians that came and installed the system were so respectful and installed the system quickly and efficiently. Michelle and Charity are always so sweet when we call needing anything, as well. Also, I love how they send blurbs and photos of the technicians that are coming over. I would highly recommended this company to anyone!
Tim came out to the house a couple of times and he performed my heating maintenance. Found the blower needed to be pulled and cleaned, and upon cleaning the blower found the motor was bad and needed to be changed. He also checked on our separate unti upstairs during maintenance. Very professional and would highly recommend.
I had trouble with an old 2 ton AC unit that needed replacing. The owner of dream team came out at 9 o’clock that night, he was working an extra shift to give his technicians some relief. I was able to get a brand new system installed on the Fourth of July, the technicians were happy to be there and extremely professional. I left my house unlocked so they could finish the job on the Fourth.I didn’t know much about the pricing and installation of air conditioners; they were very patient with me in explaining everything and making special arrangements.Highly recommend them!
Quick response time - very professional- neat and tidy- had unexpected issues but handled with a lot of effort on their part - Dan was super knowledgeable and made old system work. Even threw in a couple upgrades at no cost. Would recommend to anyone (especially late on a Sunday evening)
Derek came to my home and did a fantastic job. He was very respectful and got the job done quick. I’d highly recommend him to my friends and family.
These guys are legit. Very professional and gave me a ton of options for my very old AC. Although I ended up deciding to get a new unit. Install happened very fast and it was done professionally. Even came back a few days later for a QC check up. I worked closely with Michael Seagraves and would highly suggest working with him!
The owner Trey Annison was absolutely amazing to deal with, he answered the phone late one evening and made me feel great about the company before they even got to my home. In just a few minutes their technician was dispatched and it sent me a text with his picture letting me know. It was awesome! The technician Dan got to my house and presented me with options to get my system repaired as well as showed me things that no other company showed me.By far one of the most professional, courteous, and organized companies I have ever dealt with.
I never used Dream Team Heating and air to do any work in my house, but I met one of their workers, Mark, in a gas station. He was a very professional young man. I had asked him a few questions about some problems I was having with my unit and he actually took the time to answer the questions for me. I went home and was able to do exactly what he told me to do and it solved a problem with my thermostat that Ive had several other companies be able to resolve. The best part is that he told me that the company he worked for would be more than happy to come out and service my equipment and help me if I needed any help now or in the future. He was a very respectable young man and a great representative of the company. I applaud you Mark, thank you so much!
An amazing team! Extremely professional.They did such an great job with my mothers a/c unit install, I had to use the Dream Team when my unit went out
I highly recommend Derick with Dream Team. I received a same day appointment, he showed up on time, was fast and friendly, and took extra time to explain the needed part and replacement. Most importantly I am cool again! Will definitely use Dream Team for future repairs !
WOW! Thats all I really need to say about this company. From speaking to the owner, Trey Annison, to dealing with the technician, and ultimately the installation team, I was thoroughly impressed. Ive never dealt with a more informative, professional, and friendly group of people.They exceeded my expectations 10 fold. I would recommend this company to anyone! One of the best experiences Ive ever had with an A/C company.
Everything about the process, from the initial hand shake to the installation, was honest and very professional. They allowed me to feel comfortable with everything every step of the way. This company has A+ employees who are knowledgeable and friendly. They truly are a “Dream Team”. 10/10 would recommend.
Damien is the best! He treats our heat and A/C like he would his own.
The installer Trey Blank did an awesome job. He and the other man helping him knew what they were doing. If you want good awesome work done I recommend Trey Blank at Dream Team Heating and Air.
Derek Couvillion was professional, personable and knowledgeable. He took his time and did a thorough job. He explained everything he did and why he did it. We were comfortable with him in our house. He is an excellent representative of your company
Wow, what can I say besides they were just wonderful. Answered all my questions so I knew exactly what they were talking about. Cleaned up so good after they finished working. They were genuinely concerned about me!!! Thank you again!
Showed up sooner than predicted, left us with window a/c units to ensure that we stayed cool and did a quality install on a Saturday to accommodate us. Great company and awesome service! I highly recommend them!
Our technician Dan McReynolds was a pleasure to work with! He was super timely and friendly and did a great job. He provided so many pictures of the work that was done after the job, which is great to have for our records. We will definitely use them again and ask for Dan.
Before I start: if these guys ever offer you the Air Scrubber, take it. True, it’s not the least expensive thing in the world, but speaking as an asthmatic who keeps the inhaler within arm’s reach and has had the nebulizer on standby since January, that thing has been a godsend. The air recent quality in the area (hello, Sahara dust!) has made me miserable the last few weeks. One week in, and I’ve been able to stop using my air purifier at night--for the first time in years.It’s worth noting that our A/C unit is about 9 years old. After fighting with its drain line backing up and causing the entire thing to shut off one too many times (and having the fun experiences of wrangling a shop vac into the attic to drain the pan that go with that fun little experience), we called the Dream Team. They were at our home the next morning; we’d gotten the unit working again, so we were expecting a longer wait since this was summer and we weren’t experiencing an actual emergency. In short order, Dan had a plan of attack, clearly explained each of our options, and within a couple of hours we had a newly rebuilt drain line with an air scrubber installed. The kicker? If I hadn’t seen him myself (well, apart from the fact that the A/C was working and I could breathe better), I would have had no idea he was ever here. The attic and floor area beneath the attic hatch/ladder were left absolutely pristine—despite the torrential rain. Don’t even ask me how he pulled that one off.Dan came back out this morning for a follow up on last week’s repair as well as a six-month service of the outside unit. There was a small repair that needed taken care of before it had the chance to become a much bigger problem. Dan made quick work of it, and took care of a few other preventative things while he was at it. Who does that?Dan really cares about his work. He takes the time to explain the situation at hand, goes through options thoroughly, and works with you and your budget to make sure your A/C system will be running at its best for as long as possible.Impressed would be an understatement. Everyone I’ve dealt with has been polite, professional, and just all around awesome. The company name is definitely appropriate. We’re so glad we found them, and we look forward to working with them for years to come.
Bryon came out to my house. He was very nice and did everything he could to help me out. I recommend this company for sure.
Our outside unit went out on a Sunday night. I called Sunday night around 930pm and left a message thinking, oh great theyll get back to me tomorrow evening if Im lucky. Not even ten minutes later I was contacted by a very nice lady, who set me up with an appointment the very next morning. Mark Hanemann showed up the next morning and was extremely professional. He handled all of my curiosity questions with unending patience. After his evaluation of our system he gave us several different options, at several different price points, on things that he saw that were wrong. It was an extremely positive experience at an extremely stressful time. Thank you Mark and Dream Team!