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Lynn Layton Ford
3300 US-31, Decatur, AL 35603, United States
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Lynn Layton Ford

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Re
Review №1

I called to have a recall fixed on my Flex. Very professional on the phone with scheduling. I asked for an oil change also without tire rotation as I get that free where I bought the tires. Oil change for 50.00 is the best price ever! Will return for the next one. The only reason I didnt give 5 stars was I parked my car and stood for 5 minutes at the counter before asking another customer what I was suppose to do? He told me to pull into the bay and then tell the people out there. This would of been good to know before I got there. So when they called me to pick up vehicle, I went to the guys in the bay to pick up, he says, go inside to pay and we will pull it around. Girl at counter was clearly not excited.I was impressed someone called me today to see if my car was running good after service.

Me
Review №2

This was the most enjoyable car buying experience ever in my life. I was able to choose my vehicle with the options that were important to me.Scott Fuller and the rest of the team delivered exactly what we wanted.

Wh
Review №3

We had a good sales person. Slight mixup with an airfilter, which was fixed quickly (within a few hours), we flew in to buy a truck, it is just as promised (minus the backwards air filter 🤣 now fixed)Owner below must not have realized I bought a F250 Superduty off the lot... Your mechanics that check over used vehicles need to do a better job. I am very pleased with my truck, and I had a great experience with your sales men and finance guy. IDK if we will be back for service, its a bit of a drive.. but we appreciate Lynn Layton for getting us our dream truck !!

Te
Review №4

Best ford service dept. ive ever dealt with. Fast honest and professional in every imaginable way. I highly recommend these guys to everyone.

Ju
Review №5

Scott Fuller did an amazing job in helping us choose the right vehicle for my daughter. He took the time to show us several car options until we found the right one. We will surely come back to Lynn Layton Ford.

Ro
Review №6

Love the service department and the sales process is always straight forward

Al
Review №7

I just purchased my second car from Lynn Layton Ford today. Austin Craft and Rusty McDonald are extremely helpful and efficient. I will never buy a car anywhere else and recommend them to everyone I know.

Ch
Review №8

I had a great experience with Austin at Lynn Layton. My 2021 Mach-e came in earlier than expected and Austin called me as soon as he knew to let me know it was ready to pick up. All the application information was done online, so it only took 15 minutes to sign the paperwork and drive off the lot!

Ca
Review №9

Went for a battery replacement, They replace the battery and dont put the battery hold-down bracket back on, go back and ask for them to put it back on. They put it back on with only one nut (it takes two nuts)....never thought Id have to check behind a dealership mechanic to make sure things are done right. I just went to Autozone and bought a new nut to fix it myself. I will never go back to this place since they cant handle a simple task.

mo
Review №10

I highly recommend Lynn Layton Ford because of Daniel!! I wanted to get a car under warranty because I lost my daddy to Covid in January and he was a mechanic and Always took care of my vehicles.. I talked to so many different salesman and when I met Daniel, I knew he was who I wanted to work with because of his honesty.. He has went above and beyond any of my expectations. I had to bring my children with me and he entertained them with magic tricks something they still talk about today. I will never forget this experience. If you feel apprehensive about trusting any car salesman, Daniel is YOUR PERSON!!! Thank you Daniel!!!!

Da
Review №11

I had been searching for a new truck for some time. Most dealerships add-on hundreds or thousands of dollars worth of accessories and services (like fabric guard) that are way over-priced and that I dont want. Lynn Layton Ford was different! They only had 2 add-ons totaling $250, both of which were fair and reasonable. They also have $0 doc fees, which saved me between $399-$899. They were fair, honest, and easy to deal with. I would definitely recommend them if youre in the market for a vehicle.

Li
Review №12

Everyone was so professional and made us feel like a part of the family!! Daniel was our salesperson and he was just awesome!!! My husband and I really feel like we have a relationship with him because he was so attentive toward my husband and myself!! 🙏🏽 We are planning to buy again from Lynn Layton Ford!!! Thank you for your awesome service!!🥰

Co
Review №13

We worked with Scott Fuller who provided an excellent car buying experience. Scott was cordial, efficient and was always a step ahead of our needs. I would recommend him to anyone purchasing a new vehicle.

Da
Review №14

I dealt with Scott Fuller, and he was great. Got the vehicle I wanted for a reasonable price.

Jo
Review №15

Everyone was helpful, kind and personable from the moment we pulled into the lot until we left. Shane was a treat to deal with and made a stressful experience virtually stress free. We drove from Birmingham and had communicated with him prior to arrival and found that everything he said was accurate, and honest. Super helpful, great upbeat attitude, very personable. We never felt like we weren’t valued, or appreciated for spending our time there.

Vi
Review №16

Everyone was very nice and helpful. They came out to greet me and after I told Leroy the salesman what I was looking for he helped me all the way. Financing was a breeze on my 2014 Ford Flex. They even set me up with a backup camera. Very easy experience. I drove the same day in my new ride and purchased the 3year warranty. I feel very good about this deal. I would recommend them to anyone. Thanks guys you’ve made my life easier.

Pa
Review №17

Absolutely a NO PRESSURE sale. I loved working with Mr.Leroy and Daniel. The finance department was super easy to work with. I would highly recommend a stop by if you are looking for a vehicle.

An
Review №18

Leroy and the Lynn Layton staff was extraordinary. We ran into a few challenges along the way and Leroy never stopped looking and searching for the right pickup for me. I appreciate the persistence and attention to my needs and want I was looking for. Great job!

Ja
Review №19

Great Auto dealer! The salesman was knowledgeable, helpful, no pressure, and worked to make sure I understood all aspects of the purchase and trade-in. The entire team I worked with were very positive, listened to me, and spent the needed time to explain any part of the transaction I was questioning. They even found a better rate for me than had been quoted via my pre-qualification process. Highly recommend Lynn-Layton Ford of Decatur!

Ti
Review №20

Ive never had a bad experience there. Im always treated better there than Im treated at home.

Ma
Review №21

Liked to look around to see what they have in stock like any kind of SUV that happens to be blue & has a luggage rack.

Sc
Review №22

I started using the Quick Lane store associated with my Ford Dealership when I bought my F-150 6 years ago. I get fantastic, almost always, same day service, a fully explained service and bill, the opportunity for discounts and a friendly, professional staff.

Da
Review №23

Never had a bad experience here. I’ve had my vehicles, all of them (not all Ford), serviced here for several years now. Joe Miller in the service department is a great guy and always takes care of me. I appreciate all the good service from Joe, and the excellent work that’s usually done by Chad Kelsoe. Chad is a very knowledgeable mechanic. Highly recommend the service department at Lynn Layton Ford. Never purchased from the sales team but have talked with Josh brown a couple times and he’s always been helpful!

Ji
Review №24

I was so very fortunate to be able to purchase a 2020 Ford F150/XLT/FX4 last week. If you or a friend or a family member are in need of a new or used vehicle, I STRONGLY recommend talking to Austin Craft and Daniel Tousey at Lynn Layton Ford (Decatur, Al.). These young professionals are incredibly knowledgeable about their products and treat you with kindness and respect. I never once felt any pressure to purchase. I was provided facts about the truck and was given a very generous price. I have to admit that I shopped hard for this truck and feel like I kind of wasted my time by not starting at Lynn Layton. I spoke with so many sales representatives at other dealers and none of them compare to how Austin and Daniel treated me through the purchasing process. Ive heard that Lynn Layton values developing relationships with their customers. After working with Austin and Daniel, I felt like I was part of the family. Buying a vehicle can be a bit intimidating. This was not that way at all. I am thankful for and truly appreciate the way I was treated and I know I have an extremely high quality truck!!! Very Sincerely, Jg

Er
Review №25

For a Motorcraft synthetic oil change with Motorcraft oil filter plus a tire rotation and vehicle inspection for $60, it cant be beat. 5 Stars if I didnt have to drive to Decatur from Huntsville but the drive isnt as bad as I had originally thought it would be.

Co
Review №26

Hands down best Ford dealership around!! I went in and everyone was so helpful, but Daniel Tousey really stood out the most. He is a magician, he can get you in a brand new car like it’s nothing. Thank you Daniel I will definitely be working with you again and telling everyone I know to come and see you!!!

Ga
Review №27

I am very pleased with my recent purchase experience at Lynn Layton Ford. The team took time to understand what I wanted and my priorities in this purchase, then worked to ensure both were met. I highly recommend trading with them!

Th
Review №28

I was satisfied with the service of Lynn Layton Ford very professional, prompt, and do exactly what they promised!!!

Te
Review №29

I had such a great experience with Lynn Layton Ford. Buying a new to me car was a new process for me and everyone made the experience stress free and fun. Thank you to everyone who helped me find the perfect car....I love my Ford Edge Titanium

El
Review №30

Customer service is top notch! A friendly and knowledgeable staff that aims to meet your needs and excels in customer satisfaction. Made purchasing a quality used vehicle a pleasant experience.

Ma
Review №31

Scott Fuller and the team at Lynn Layton provided a phenomenal truck-buying experience. I had been searching for King Ranch with very specific requirements for some time with no success. Other local dealers offered a tailored search.....but the only one that delivered was Scott. From the onset, Scott was extremely attentive. He captured my requirements and got after it. Where at other dealers I was left to guess what was happening; Scott provided timely and consistent updates related to my search. Within 24 hours, Scott had secured the EXACT vehicle I had long been looking for. Within 48, I was rolling down the road with that panoramic roof open and the contour seats on ‘massage’.......couldn’t be happier with the experience. Lynn Layton is where it’s at!

Bi
Review №32

Thank you so much for being so kind and the salesman Christopher Howard was a great person and took great care and time with me . The financial man Mr. Stack was very efficient and kind and easy to deal with. Great company! Thank you Barbara Eddy and Jeaniece Slater

Bo
Review №33

I had the absolute best car buying experience from Lynn Layton Ford. My sales rep was Scott F. He was a God send for me. Even though I lived several hours away from the dealership and was skeptical about purchasing a car online Scott won me over. He gave an honest description of the vehicle and walked me through the entire process. Scott ensured safe delivery of my vehicle and the rest is history. I would highly recommend this dealership and be sure to ask for Scott. He is a true gem!

Ra
Review №34

To be upfront, I would not have rated this dealership 5 stars had they not gone the extra mile to take care of me, but they did.I was working with Shane and we negotiated a deal online. When I arrived to the dealership they initially showed me the wrong car--VINs did not match with my paperwork. To be fair, both vehicles just arrived and they were working diligently to complete the pre-sale inspections to get them on the lot.After locating the correct vehicle, I identified a couple of scratches that needed fixed and a crossbar that was loose/had a missing a part. Not what youd expect on a brand new vehicle, but this isnt the end of the story.The dealership swapped out the inside panel that had a scratch, worked on the exterior to make the minor defect significantly better, quickly fixed the crossbar issue, and then offered me a substantial amount off the price of the vehicle as one of a few options to settle things. They were also willing to foot the bill for me to take the vehicle to a local dealership and have the bumper replaced, which I also considered. I drove in from out-of-state, so they did whatever they could to make things right.This initially bad experience turned out to be a really good one because the people there took such good care of me. Shane was great to work with and never tried to force a deal--as he says, vehicles sell themselves--hes just there to provide info. Kelly, the GSM, was also willing to do just about whatever it took for me to drive off in that new car. I really appreciate the high level of customer service this dealership provided.I would recommend this dealership and will be calling them back to do business in the future.

Je
Review №35

Great atmosphere! They were truthful and did not rush the process. Will define back!

De
Review №36

If you are looking for great service and an amazing deal, then go see Rusty McDonald. He got me and amazing deal on a 2020 Expedition. I called and told him what I was looking for and he took care of everything. I was coming from out of state and he made sure that all I had to do was sign a few pieces of paper and I was in there and then heading home in a brand new ride. Might have taken me 30 minutes tops. Very pleased with the service and friendliness at Lynn Layton Ford. I will definitely do business with them again if I ever need another vehicle.

Jo
Review №37

Service centers was friendly and knowledgeable, answered all my questions.

Br
Review №38

Buying my vehicle at Lynn Layton Ford was a terrific experience! I called ahead to make sure the vehicle I wanted was still available (which I found on their website). They had the vehicle ready and waiting! I loved the vehicle and the paperwork process was quick and easy (not to mention the ease of trading in my previous vehicle). The sales team was extremely nice and helpful. This couldnt have been a better experience!

Ri
Review №39

Yesterday went to my batteries replaced cause they they are leaking I am informed I have a 4 week wait to test my charging system thats b.s. its garbage batteries only 3 sets in 3 yrs cause they leak... I figure I would be high on the I spend alot of $$$$ on services an so on time for a change and a different dealership

To
Review №40

I cannot say enough good things about my experience with Austin Craft at Lynn Layton Ford. From halfway across the country, I found a car online that met my criteria, listed on cars.com. When I contacted Austin, his first response set a very high standard (which he maintained throughout) for honesty and for treating me with respect and consideration. He answered all of my specific questions about the vehicle, sent me photos on request, kept me informed as the car was reconditioned (both mechanically and cosmetically), etc., etc., etc. He even referred me to a shipper who was able to beat the other quotes I had gathered, and who delivered the car on time and in perfect condition. The car itself is everything it was represented to be, which is saying a lot! I cannot think of the last time I was so fully satisfied in every way when purchasing anything. Austin really distinguished himself with his thoughtful, reliable, and courteous customer service. It would be too much to wish that every car dealer could offer this kind of experience, but to steal an advertising line from one of the online car buying apps, this is how car buying was always meant to be.

La
Review №41

Just purchased a new 2020 Ford EcoSport. The Lynn Layton Ford team was extremely professional. My salesman, Scott Fuller is the best Ive ever worked with. He made the process very easy and was very professional and courteous. Rick Stackhouse, the finance manager was also very professional and courteous. Buying a car was a breeze thanks to the Lynn Layton Ford Team.

Lo
Review №42

Bought an Explorer yesterday and it was a great, easy experience!!! Shane Black and Ben were great to work with!!!

Da
Review №43

All of the staff at Lynn Layton Ford were nice and friendly. Trent helped me search for vehicles with the options and features I was looking for and interested in. He priced several different vehicles with different financial options to try to fit my needs and budget. Rick in financing made sure everything was accurate and went over all the power work. I appreciate all the help I received during my visit. Thanks for the pleasant experience!

Vi
Review №44

Christian and the gang were amazing! So helpful, no pressure, great vehicles! If you go in, tell them I sent you :)

Mi
Review №45

Josh Brown and Austin Craft made the buying process very easy and streamlined. Everything was done over the phone and Internet all I had to do was go in and sign the papers and drive off in my new vehicle. This is the third vehicle within three years that I have purchased from them and plan on buying many more with them as well they’re the best dealership around.

W
Review №46

These people want to pick out a car for you and if you refuse they will not deal with you. Once financed you must play by their rules or dont get a car. I will never deal with them again !!

Mi
Review №47

After three tries, I got my glove box repaired. It came from the factory misaligned and would not close enough to push the light switch to the off position. The first two tries resulted in the same issues, the third time it was repaired but it still didnt look like it was closed. Looking at other trucks, my truck glove box did not look like it closed all the way. I just gave up and accepted the results.

Ma
Review №48

Craig Wilson & Austin Craft were amazing individuals. They were professional and timely and found the easiest ways possible for us to purchase our vehicle. If you’re looking for a vehicle think of calling them first as they have great service.

Ka
Review №49

This was one of the most pleasant purchasing experiences Ive had. Rusty was awesome. He was great to get us the info we requested. I cant say enough about our experience at Lynn Layton Ford. Thank you!

So
Review №50

The customer service at this dealership was excellent! Scott Fuller was our salesman, and he handled everything seamlessly. Thanks!!

Le
Review №51

Trust is a lost virtue in the United States.Thank you!!!

Sh
Review №52

Went to Lynn Layton Ford Decatur for truck purchase. Customer service is superb and every service staff member was friendly, helpful, and courteous. Our service manager was Rusty McDonald. We told him the model, make and even the color we preferred. He immediately knew what truck inventory he had available to meet our needs. We went to the lot and were pleasantly surprised that not only did he chose the one with all the features we wanted but it was the color we preferred! We decided to take it for a test drive. During the drive Rusty was extremely helpful - showing us features on the truck that probably would have taken us months to find on our own! His helpful hints regarding features let us know too that he knew his automobile features throughly. Rusty nailed it in narrowing down our dream truck but more than that he was courteous, very friendly and extremely helpful. We decided on a price and he drew up the sales contract. He sent our truck to service for cleaning and a fill up while paperwork was completed.Every step of this purchase, working with Rusty, was professional and extremely pleasant. We highly recommend Rusty McDonald at Lynn Layton Ford Decatur.As a footnote, we visited MANY automobile establishments to compare and make our decision. Some were not helpful at all and others were over zealous to seal the deal quickly on a “not our choice vehicle”.Lynn Layton - Rusty McDonald was extremely helpful with none of the pressure to purchase tactics we had had at other dealerships.We will continue to be customers of Lynn Layton Ford and Rusty McDonald for years to come.

A.
Review №53

I highly recommend Lynn Layton Ford, my salesman was Sam M. Sam and the dealership are very straight forward, no hidden fees nor run around. The best dealership experience I have personally had to date. I wanted a certain Mustang and Sam kept me informed and did not waste my time trying to sell me something that I did not want.Would do business again!

Ch
Review №54

Ive gone here six times over the years to get vehicle services done. Here is why I recommend them, and why I think you should avoid them::Pros- They are a Ford Dealership so they service Fords and know what they are doing. They use the right oil and parts, and arent going to break your car doing simple things like an oil change like businesses with lower standards do.- Service is usually quick.- If theres a recall part, theyll install it then and there.- Staff are professional.Cons- Their service scheduler tool on their website doesnt seem to work and is pointless anyways because you can just drive in and get services done. Oddly my quickest service time was the day I didnt schedule an appointment (25 minutes).- I had to wait for over 3 hours one time because my car had a recall for a fuel pump issue, and they didnt tell me why it was taking so long until after they finished. If they just explained the recall/safety issue I would have been fine.- The other times were around an hour each. Not bad I guess...- Their scheduler doesnt take holidays into account. Example is July 5th 2021, I had an 8:30 appointment scheduled and was going to wait there. Got there at 8:10. They should have been open at 7:30, but there were cars dropped off outside and in the garage and no one was there. I waited until 9:10 before leaving with not a soul in sight. No notification or warning that the holiday would mess with the hours or anything so I wasted a few hours of my life driving to/from there and waiting...I will be having an appointment scheduled for this Friday. Hope it all goes well. That or Im not recommending them to anyone anymore.

Gl
Review №55

I bought this car for my granddaughter. This is her review :My name is Sara and I am a college student and work part time as a caregiver .My fiance works construction. His vehicle died and we were having trouble finding a replacement we could afford. I had driven a saturn for several years and was delighted to find one at Lynn Layton Ford. It is an older model in excellant condition and low mileage. Insurance is cheap, tags are cheap, gas mileage is great. The people at Lynn Layton were great to work with.

Hu
Review №56

Leroy Dunn did a wonderful job! Thank you!

Ch
Review №57

Daniel Tousey was a pleasure to deal with. The entire car buying process was a breeze. I would highly recommend the dealership.

Ro
Review №58

Just purchased a car from here recently and had a great experience from start to finish!! Thank you Trenton and Scott for making my car buying experience fun!! I highly recommend them to anyone looking to buy or trade there car. Exceptional customer service!

Re
Review №59

Best car buying experience I have ever had in forty years and 20+ cars. Josh Brown and Austin Craft were professional and efficient. I would not hesitate to purchase another car through them at Lynn Layton Ford.

Ji
Review №60

They had the truck I wanted. The sale was done in a timely Maner.

De
Review №61

Great people and the most painless new car buying experience ever! Our sales rep was courteous & very knowledgeable. We would highly recommend Lynn Layton Ford!

A
Review №62

They ignore you when you make a legitimate complaint. I wouldnt want to do business with someone who treats people this way!

Be
Review №63

Rickey Drake was very helpful when it came time for me to pick my first vehicle!

Gr
Review №64

This was an excellent, low pressure situation to find ourselves in. My wife and I stopped by and worked with Craig who found us a car we needed and worked on our behalf to make sure the process was smooth. Our original car was lost in a fire while sitting in our driveway and the customer service we received here helped us get over the pain of that loss.

An
Review №65

Always very pleased with our service. Many thanks to our salesman Chris Howard you rock

Da
Review №66

I love my new truck, Scott F came thru like a champ!

ke
Review №67

Very good service and friendly. I think daniel tousey was very professional and friendly. hope to do business with him in the future

Da
Review №68

Purchased a used 2015 F250 from Lynn Layton Decatur. I understand buying a used vehicle As Is is buyer beware. But, buying a 30K plus used vehicle one would expect all systems to work properly. This is the main reason I purchased from a large dealership(Lynn Layton Ford). This is not the case. Had vehicle for approx. 2 to 3 weeks and the AC/heating system did not work properly(low volume of air coming from vents). Again, one would expect a large dealership to check ALL systems prior to offering vehicle to the public. Long story short, a month at dealership maintenance department I had to come up with 1000 to fix an AC problem that should have been addressed when the dealership did their preowned inspection.

Ed
Review №69

Ordered a part, and it was the right part. Thumbs up.

Ro
Review №70

Took my F250 in for recalls to be performed and was treated very well. Felt I was appreciated as a customer.I shopped around when I purchased the truck and got my best deal at Lynn Layton. Good folks to deal with.

Ma
Review №71

Got my oil changed, tires rotated, and they did a software update in my car! Everything was super inexpensive and fast! I always thought that dealerships cost more than regular service shops but not here! I will always take my Chevy Volt to get serviced here.

Jo
Review №72

Had my 2018 Ford Edge serviced at Lynn Layton Ford on Friday 12/27/19, and let me tell you, fastest service in the South. Brian and Keith got me in and I was back on the road in 45 minutes. Awesome Service. I would recommend this dealership to everyone that appreciates great WOW service. My thanks goes out to Brian and staff.Joey TibbsMadison, AL

Ko
Review №73

Mr. Robert Woods was fantastic! He did every thing he said he would do. He made it known he was there to work for me. I could have got the same vehicle for cheaper at another dealership, but it was his professionalism and personality that made me want to give him the sell. There were also 2 other salesmen that spoke to us every time we went in that made it that much of a better experience.

Ri
Review №74

The service team at Lynn Layton Ford is second to none. They put the customer first and stand behind their work. All the time.

Mi
Review №75

I found the truck I was interested online and visited the dealership for a test ride. Robert Woods was my salesman and he was really easy to work with. There were a couple things I asked them to do before buying the truck and they did! The price was right too, just on the low end of the KBB value. Robert had a lot of good stories about Ford F-150 trucks. I really like the truck, it looks and sounds awesome! I had an old 2003 F-150 and I am glad I stepped into the 2020s with this truck. You need to get yourself one if you dont have one already and ask for Robert Woods.

R
Review №76

This is the one place that I trust to have each of my vehicles maintained and serviced with confidence. The prices are very reasonable, waiting area very nice, and staff is very friendly. Veterans discounts are available as well.

Ti
Review №77

My wife and I went to the dealership with questions and not only did we get answers, we bought a 2019 Ford Transit 250. We are happy with the way we were treated and the price. Curt Werner is a great asset. He was friendly and helpful. We will definitely purchase from the dealership again.

Ch
Review №78

The Body Shop here repaired my car after being damaged by a falling tree. Brad took my call, got me in immediately, and my car looks great after the team fixed it. I was having difficulty getting to and from the dealership due to the COVID pandemic restrictions, but another employee, Phillip, was prompt and professional to be sure I got to and from the dealership. My car was back even sooner than they predicted and it looks great. I would recommend this team to anyone.

Sa
Review №79

My experience with Scott Fuller at Lynn Layton Ford was very pleasant. I was not pressure to commit to a sale. Scott spent most of the day working on a great deal a along with Redstone. I got the price range that I needed for my budget. I a very satisfied with the purchase of my 2015 Escape. I would recommend Scott Fuller to anyone looking to purchase a car in Decatur, Al. Thanks, Scott for all of your help.Sincerely, Sandy Beard

Da
Review №80

Have been working on my truck for a while but have kept me in a courtesy truck for the time. Have been very helpful during a rough time.

Tr
Review №81

My family has shopped here for 40+ years. I have finally returned home. Daniel is a gracious sales professional, very courteous!!

An
Review №82

I just purchased a new Ford Edge from Lynn Layton through salesman Scott Fuller. Could not of had a better experience buying a new car. Scott was very knowledgeable and helpful with a tremendous amount of patience and a great sense of humor. Highly recommend Scott.

Ro
Review №83

Lynn Layton Ford has been awesome over the past 4 months.. with my busy work schedule it’s tough getting service scheduled at my local dealership, but Lynn Layton was able to get me in and out very fast with no wait. I also had a simple recall on my vehicle and they scheduled it and had it back on the same day. I was so impressed with the service of Lynn Layton Ford, I purchased a 2019 Ford Flex of course there was no hassle or pressure. I highly recommend Lynn Layton Ford for service and qualified personnel that doesn’t pressure you on a decision...

St
Review №84

Salesmen, Daniel and Scott, were awesome to work with! Both understood my requirements and worked diligently to meet my needs with the purchase of a new F250 as well as coordinating with the business manager to meet my financial requirements. Extremely satisfied with Lynn Layton Ford in Decatur, AL

Be
Review №85

First off, I’ll say that I got a great deal on my vehicle and we are loving it! The exact vehicle I was looking for showed up on their website with no picture or description. However, the description and options were exactly what I was looking for and I didn’t want it to get sold before I had a chance. I contacted them to ask for some pics and the price they would be asking. Since I live almost 2 hours away, I couldn’t just drive over and take a look. I got a response to my message just thanking me for my interest and saying they would follow back up. Several messages and a week later, I was still waiting. After threatening to take business elsewhere, I finally got the information I was begging for. I didn’t think you ever had to beg car dealers for contact and information. Then, sales tried to pressure me into filling out a credit app to hold the vehicle. I ended up buying the vehicle, as suspected, when I saw that it was what I wanted. It is a certified preowned and is supposed to Include all original parts. During the test drive, it had paper floor mats down. After I got home, I realized that the front floor mats were missing. I immediately contacted my sales person and he said he would check in clean up and if they weren’t there he would get some sent to me. We talked a few times and every time he was going to look for them immediately. Every time, I’ve never heard back. 6 weeks later I’m still waiting on him to find the floor mats or get some for me. I’ve quit getting a response to follow up now too. I suspect I better buy my own now....Not the best experience, but not the worst either thanks to the vehicle I was able to get.Update: Jeff Layton reached out to me and apologized for this situation. Also, advised that the sales rep was no longer at Lynn Layton due to other issues. He quickly made things right and got new floor mats to me within a week. I truly appreciate him reaching out so quickly and helping make the overall experience a good one!

Ja
Review №86

We were very satisfied with our experience in purchasing our 2019 Explorer. Our salesman, Robert Woods, was very courteous & helpful, as well as all the other guys working there. All were very friendly & willing to answer whatever questions we had. We would definitely recommend Lynn Layton Ford.

Te
Review №87

Go see Scott Fuller for your next car! Great guy and freak service.We love our new F150!

Ma
Review №88

First off, Austin Craft went above and beyond to provide me with a professional, seamless, stress-free time! I can not express my gratitude enough! Great experience! Great deal! Great service! I walked away happy and content with my purchase! 10/10 would recommend! I’ll be sending all of my family and friends to y’all!

Wo
Review №89

Did not have any pressure by our sales rep. He was very knowledgeable about his product. He helped sync our phones to the vehicles and educated us on the functions our vehicles were capable of. The finance manager was very knowledgeable and extremely helpful with our gap insurance and warranty information which we purchased both. Very pleasant buying experience and would recommend Daniel Tousey and Rick Stackhouse to everyone.

pa
Review №90

Good luck getting someone to help you. Took my business elsewhere

Ti
Review №91

I cant say enough Good Things about Lynn Layton Ford!. My salesman was Shane Black (AWESOME). I appreciate the fact that Shane did not pressure me into buying something that I didnt really want. He told me to tell him the options I couldnt live without and he would find my car. That is exactly what he did. He communicated with me until we found my car. The actual paperwork was a breeze. We were in and out within an hour. Record Time!!!Thanks to Lynn Layton and his staff!I will Be a returning customer!

MI
Review №92

Great people friendly service

To
Review №93

We were promptly waited on by a sales representative. Through out the sales process, our questions were answered, there was no pressure, and did his best to provide the best sales experience.The experience I received will make me a repeat customer.

My
Review №94

Marty Steelman always does a good job selling us a new Ford.

Co
Review №95

Great place to buy a car! Couldn’t be more satisfied. Daniel Tousey and Robert Woods sold me my new Mustang and I would definitely recommend going to see them if your interested in purchasing a new car!!

Rh
Review №96

I just purchased new 2019 Ford Edge SEL from Lynn Layton Ford. Josh Brown was great salesman, very easy to deal with and not overbearing or pushy. Everyone I dealt with at dealership was very friendly and welcoming. If you are considering a vehicle, I recommend that you drop in at Lynn Layton in Decatur, AL.

Ke
Review №97

Very friendly staff. Not pushy at all. Came in for a used truck, and the salesman (Chris) was very helpful in finding the one I wanted to look at, and let me come back later to work the sale and trade in. Nowhere near the Gotta make sales style I got in some of the dealerships in Huntsville. Will definitely come back if we need another car. Prices were fair as well.

Wy
Review №98

When we drove onto the lot and there was a gentleman about to go into the building(it was very cold 27 windy degrees)who came up to our car and asked Is anyone helping you or can I be of help? His name was Jason Godsee and he was amazing .We told him about having a wreck and totaling our car .We told him what we thought we may want and he went inside brought keys back all the while keeping me out of the cold as much as possible .We bought the second car we drove .He was very interested in what we wanted in a car making the purchase an easy and an amazing experience. Thank you Jason ..Joe and Wyvone Sharp..

La
Review №99

Robert Woods was a pleasure to work with. Provided the best price and overall deal. Had been in contact with other Ford dealers and was considering another manufacturers offering. The choice was a no brainer. The delivery and follow up further supports the right choice was made.

El
Review №100

The customer service here is GREAT! They were able to meet my requirements for a vehicle (Truck); provide me a suitable amount for my trade-in; and get me in under budget. I absolutely love my new Ford F-150 Lariat, and look forward to doing more business with Lynn Layton Ford once my daughter turns 16 yrs old.

Information
100 Photos
100 Comments
4.5 Rating
  • Address:3300 US-31, Decatur, AL 35603, United States
  • Site:http://lynnlaytonford.com/
  • Phone:+1 256-350-2120
Categories
  • Auto repair shop
  • Ford dealer
  • Auto tune up service
  • Car dealer
  • Tire shop
  • Used car dealer
Working hours
  • Monday:8:30am–7pm
  • Tuesday:8:30am–7pm
  • Wednesday:8:30am–7pm
  • Thursday:9am–6pm
  • Friday:Closed
  • Saturday:8:30am–7pm
  • Sunday:8:30am–7pm
Offerings
  • Car hire:Yes
  • Oil change:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
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