Rude and aggressive experience with agent named Jason Koulesser. I asked about payment clarification on a new policy because it said something different than what he actually did (which was process my payment say day instead of as outlined in the agreement). As a result, he said I was annoying him and that he is cut and dry and that he can only read to me whats on his screen. Then he said I was annoying and told me to hang up and then he hung up on me.We have been a customer with Brightway for years with our 2 homes and always received good service. Im not a confrontational person and did not deserve to spoken to this way. Im very disappointed that a human would treat their customer in such a rude manner. Then I googled his name and it made more sense that this had nothing to do with me.Brightway, please do not assign this person to our account ever again.

Patrick and his team are professional, efficient and importantly, honest. It is refreshing to deal with such an amazing and ethical insurance agent. I feel very confident in my coverage and am happy to have Patrick on my side answering any questions I may have. Highly recommend!

I rented my first apartment this year and was completely lost on how to get renters insurance. Thankfully, Patrick was incredibly helpful. He was able to create a quote for me in less than a few hours, just in time to show the landlord before getting the keys. It’s was painless, informative, and inexpensive. I was unexpectedly pleased by the service and wouldn’t go anywhere else! Thank you Patrick and the team for a job well done!

I have been dealing with Joe Dorn as my agent and he has gone above and beyond to explain my options available to me . I trust Joe Dorn 100% with my homeowners, auto, boat, and other insurance. As a real estate lawyer I can say that he is the best (so is the agency) and I refer all of my clients there as well.

If you want someone that works for you and and tailors insurance to fit you and your family then talk to Joe Dorn at Brightway Insurance. He was prompt and delivered on what he promised. Also, he picks up the phone when you call him. Simply put, Joe Dorn says and does what he says and I highly recommend him.