The staff there on Saturday were Fantastic, Skylar knew all the answers to all my dumb questions and politely gave me answers. Also they are pretty good at social distancing when needed and always using the plexiglass shield on the tables when we were doing paperwork. They also wore their masks properly, over the Nose and Mouth. And they had a mask for everyone who entered. Those that didn’t want a mask were treated as politely as those that did. Great place!

My parents have had AT&T for about a year now, and every time we have an issue or any questions Maricela is always on top of everything! She’s very thorough in explaining and answering all of our questions, very personable and super sweet! You have a great employee AT&T!

Every month when I go in to pay on the kiosk at the 53rd and Elmore location something happens that prevents me from completing the payment. For several months the machine was broken, one month the machine was trying to double the amount I wanted to pay. Yesterday the receipt operation stopped in the middle of the process. In 8 months, it has worked correctly only once! I am seriously thinking about leaving AT&T over this. Seems like the store could replace a kiosk that constantly malfunctions!

Skylar and Adrian were great and helped me get my phone working and I can now receive all of my text messages. They are the best.

The store manager Erica is amazing! She not only took the time to help my daughter find a case she even let her try some on. As we were doing that she would still greet incoming customers and let them know she would assist them as soon as she could. She was professional and very very welcoming not only to us but every single person who came in that store. We need more people like Erica working for AT&T, she is definitely an asset to your company!

Best experience Ive EVER had coming into an At&t store!!! The sales representative Maricela, helped me, plus wrote it all down. so I wouldnt be confused when I got home. She totally is a treasure for your company! First time ever leaving not confused & feeling comfortable.

The store is great, Maricela gave me amazing customer service and provided all the information I needed while going through with my purchase I recommend this store and her 100/100

Customer service lacks by the employees and are not willing to work with loyal customers on other ways to go about purchases or plan adjustments to get the best deals.

Skylar and Adrian were awesome gave me granola bars and fixed our issues Im a happy camper

Have been an AT&T customer for about 5 years and only deal directly with Maricela . She’s always a great help I don’t trust anyone else in this world with my phone service or my life . She’s an amazing person inside and out she actually saved me from drowning in the Mississippi River one time . Thanks Maricela

Ryan helped me today upgrade my cellphone. He was just awesome with the support. He was so friendly and provided me with great advice. I was in and out in the shortest time possible. It was a great experience overall. Thank you Ryan!

I have had 2 visits there over the last few weeks since we were switching phone carriers and also upgrading phones. We worked with Maricela and she was amazing. Would recommend the store and her to anyone.

Everyone was so helpful, especially Skylar. So fast, so awesome. 10/10

Terrible. Associate made basic but major mistake when putting me on the plan. Gave me a new phone number without first checking with me. I lost the phone function associated to my original number. They refused to help and it took whole two days for me to solve the issue. I had issue porting number with Att prepaid plan that I signed up online and was told to go to an Att store to resolve it. At the store the agent said this is prepaid plan and refused to help.

I walked in with some many questions and Maricela kindly answered every single one. She was knowledgeable and made the entire process smooth. We sure appreciated it.

Paul at the Davenport, IA store on Elmore Dr. was awesome! He was very knowledgeable and professional but still personable. We were helped quickly, not pestered but still felt like we were important and that he wanted to help. I will definitely go back to that location for any purchases and service. Way to go, Paul!!

I walked in so scared because I thought my phone was broken but Adrian and Skylar reassured me that its my screen protector and checked their inventory they werent able to replace it but Skylar checked other places for me and we located one at best buy. I was so relieved I had to hug her. Im beyond happy with att and will continue to be a satisfied customer.❤

Maricela was amazing! Great customer service & so friendly. Really appreciate her help every time I come in.

My experience today was excellent. Mari was very knowledgeable and very helpful. So glad I had her assisting me.

Skylar & Maricela were very very helpful. We had great conversations and everything went so smoothly throughout the whole experience of myself getting a new phone. Would recommend, 10/10 experience!!

Maricela was great. 10/10 helped me with everything I needed & more

Adrian was amazing truly a great part of the team. Came in for billing issue left happy with new unlimited extra plan. 😀

I just purchased My S21 at the corporate store inDavenport Iowa my sales person was named yeah her son was named Leah and she was outstanding sales lady did a really good job made me feel confident so I can walk out the door with good operating procedures she also transferred everything from my old phone to my new phone pic pictures messages messages contacts The works and on top of it she sold me a set of earbuds that I really appreciate I want to thank you all very much AT&T

3120 E 53rd StDavenportErica was fantastic!! She solved our issues quickly, patiently, and with a smile! I am totally satisfied with the custom service we received. Thanks Erica!

If you want expert service, definitely visit this location. Brian helped me and was very friendly and knowledgeable. Because Brian showed me the TV demo and educated me on AT&T TV, I’m going to find out when my current contract is up and switch over. I would give more than 5 stars if I could.

Came in today for an upgrade. I arrived 10 min prior to store opening because I wanted to be in and out. Once the store opened, I think I was in and out within 20 minutes. Maricela helped me get what I needed and made the process super smooth and seamless. The manager Paris also checked in and was very friendly. Overall 10/10 experience and will be back in the future for any of my AT&T needs.

There was an issue as far as order of care. Otherwise the care I received was stellar and I was able to do what needed to be done.Welp. Locked out of all my accounts today. Why you may ask? Wrong number on SIM in my new S21+. Wrong number linked with main account possibly, unable to register device and or insure. SMH. Gave a review and a 5 as the Rep let me know they needed reviews. I see why. I didnt take away the 5 but Im sure you will read this so please do better. Unhappy with my experience is an understatement.

My husband and I made the switch from Sprint to AT&T because of the poor service that we received from them and misquoting what our bill would be. This was after 17 years of having their service.We visited the AT&T store off of Elmore in n Davenport. The young lady who assisted me, Denise, was awesome. She was very professional, extremely nice, and kept her composure while on the phone trying to activate our phones. It was the best experience I have ever had dealing with a communication company.I would highly recommend this store to purchase a new phone, tablet, watch and accessories.Thank you Denise so much.

Excellent experience with Adrian with thorough and very conscientious service!

I placed an order to upgrade a line on my account online and utilized the curbside pickup option. When I arrived, I checked in and it told me someone would come out to hand me my order in a few minutes. 15-20 minutes goes by and I wonder if maybe they forgot about me. I called and a woman told me they would be right out with my phone. A bit later, a man comes out and I roll down my window, expecting him to hand me a bag. He just stares at me and says “well are you going to come inside or not?” I told him that I thought I chose curbside pickup and he replied that this would be much easier for him if we just go into the store. So I follow him in, and he doesn’t even say hi, just asks who my TV provider is. I tell him Dish, he scoffs and says “why did you go with Dish?” I told him they offered me a good price for 2 years and have all of the channels I need, he says “hmmm surprising” and asks me how much I am paying them. He continues to look over my account and asks why I don’t have any insurance on my phones on my account. I told him that my husband and I are generally very careful and we’ve never needed one in the past. He then says “well are you going to get a case and screen protector then?” When I said no, he actually went and got another woman to come over and try and convince me to not only get insurance, but get the family insurance plan that covers all electronics in my home. I kept saying that I was not interested and they wouldn’t stop asking. It was clear they only brought me into the store to try and sell me products since they didn’t make any commission off of my online order. I was actually interested in learning more about an Apple Watch to accompany my new iPhone, but they turned me off so badly that I went right over to Target and got help and ended up purchasing an Apple Watch there. I felt that the whole interaction was rude and unprofessional. I will try and go elsewhere in the future.*Edit to add: I got home (over an hour away) and wondered why my husband wasn’t answering my text messages. It’s then when I realized they activated my new phone on his phone line, leaving him with no phone at work over an hour away until 10pm! I called AT&T customer service and spent over 2 hours on hold to several departments until finally a woman answered who knew how to switch the phones on my account without actually having my husband be physically present at a store. My husband was not able to call the police (which he needed to do for his job) when needed. I truly feel if the AT&T associates hadn’t given their attention to try and sell me things I clearly was not interested in, such a big mistake would not have happened.

Thanks AT&T, Your staff is friendly and greets you right away. Special Thanks to Brian Mendes,who really took the time to explain everything to two dinosaurs still living in the past. He was very knowledgeable and patient with us and explained every detail to us. Even gave us his home number to help anytime.So keep up the great work Brian and the rest of the AT&T staff.

ATT salesperson Bryan at the 53rd street store was the best! Very helpful and considerate and knowledgeable!! We had been to several stores prior to finding Bryan. He was, by far, the best rep we ran across

I was able to obtain that which I saught, thanks to some of the employees in the store.

Paul and Michelle were extremely helpful. Felt very comfortable with my decision to sign up for ATT TV. I will be back!

10/10 customer service from Maricela. She stayed open past close to help me.

I am a big fan of straight to business.Taking care of a person directly is big business because you can never estimate each customers timeframe. When you’re out running errands, there is a strict timeline and no time to be messing around. So I appreciate getting in and out and being taken care of efficiently, effectively and by all means professionally💯🎯THANKS AT&T‼️

After a regrettable experience at another at&t here in town, I showed up in a bad mood to this store. Lady was super helpful and actually listened to my issue and told me how to fix it instead of upselling me to buy a brand new phone that I didnt want. FYI, she definitely could have because I came in assuming thats what I needed. Im thankful for her honesty.

Friendly and knowledgeable staff. I always get really great service at this particular location. Cece is knowledgeable, friendly and awesome! Great job AT&T!

I was pleasantly surprised how easy it was to replace my phone. Prices continue to climb however though everything was quite easy to do.The hardest was which phone. Thanks for great service.

Sheena was absolutely fantastic! Very personable and answered all of our questions (give this girl a raise)! She set up service for us and made sure to get us the very best deal! Fantastic staff! This is where we will be coming in the future for all our service needs! Thanks again Sheena!!

We received a very professional and a very helpful service representative that helped us with all the discounts, that we were entitled to. We had such a great experience with all the personal there.,We look forward to returning to the store in the near future. Thank so much AT&T for having great personal at your store .

Friendly and knowledgeable. Made the transfer to a new phone much more painless.

CC was great ... converted our plan - saved us a ton and upgraded a phone. Only thing to make it better would be a beer. Thanks CC - I know you would have offered me that if possible.

I upgraded my iPhone 6 too the new iPhone 12 Pro Max and Paul a hawk was awesome and found discounts for me and told me about all the special offers 👌

Paul was amazing at trying to help me! He personally deserves a 4* However AT&T really needs to get it together. They cancelled not one but 2 orders that were both approved. I called after the first one they told me to resubmit my order. I called after they cancelled that one and they told me to go to the store to get it fixed, I asked if their prices I had received online would be the same they said yes everything would be the exact same. After arriving at the store Paul had to call in to get them to release my account which he had to sit on hold for over 45 minutes. Then when I went to the store all the prices etc. changed and they couldn’t give me a reason. I’d give them a 1* Overall I wasted several hours of my time and my gas..

My friend had to get 2 new phones. The manager Karen, I believe was her name, was super. She spent 45 minutes helping her. My friend rode with me and needed to wait 25 minutes for me to get back. Starbucks was not open for dine in, so she waited outside. She went back in to store to warm up, as she was cold. My friend was told by the other employee she had to leave the store due to covid. Only two other customers were in store and my friend was 50 ft from them. The employee covered her name tag, so my friend could not see it. My friend went out side in freezing weather, texted me to see where I was as she was kicked out of store. I was at nearby stoplight. While waiting for me to get in parking lot, the employee then came out of the store and pointed across parking lot to my friend, wanting her away from store.My friend has been with AT&T for 30 years. Well dressed and polite. Never has she ever been treated like this. She called AT&T customer service. Not sure where that went. 🤨😕

I had a great experience in this storeIt was quick, upto the point, addressed my concerns and tailored my plan to my family’s needs. Kept me updated with all choices and plans .

Waited OVER an hour for them to call as they limit the # of people for your safety. Phone rang with a 309 area code, I dont answer if I dont know whos calling. Then saw them let someone else in. Went to the door & said surely youre not calling from an Iowa store with a 309 area code. Well its just right across the river. Ill put you back in line since you didnt answer. Again, I had already waited OVER an hour.NEVER going back to this location again. Stupid & inconsiderate people.

Maricela was very professional in helping me fix a billing issue with my account. She went out of her way to fix my issue in a timely fashion, please omens her!Dennis Cox

My goodness gracious! I’ve never left a cell phone store as satisfied and ecstatic as I did today. I DIDNT EVEN GET A NEW PHONE WHICH IS THE CRAZY PART! Ryan, Kelly (w/ super awesome hair), and Brian, did everything they could to help me with the problems I was having with my phone and sim and it really was mind blowing the impression they gave of “customer satisfaction and care”. This store, these employees, HANDS DOWN THE BEST IN THIS ENTIRE AREA!! Thank you so much for the help and I’m going to recommend this location to every single person I can!

Staff was awesome. Very helpful and looked to find me the best deal for an upgrade for my current phone. Very pleased with the service.

Corporate store. Great service.

Denise she’s amazing

10/10 They were absolutely fantastic. My fiancé and I drove from Dubuque to Davenport AT&T for an Apple Watch, which they drove to another town to pick up for us. When we got to Davenport AT&T we found out there was a mix up (because of the other store) and our watch was already gone. They of course called and found us another watch and went above and beyond to rectify the situation.Thank you Ryan and team.

We were helped by Sheena and she was amazing. Our situation was complex but she was very knowledgeable, patient, and gave us excellent service. Highly recommended.

Stephanie was awesome! 🥰 Walked me through the process and made sure everything was done proper with our ports. Was eager to make sure everything was working before we left.

Brian Mendes helped us switch from sprint. He was so helpful. My end was a mess he was very knowledgeable and helped us figure out what we were going to do it was so nice to be able to text him on his work phone and get answers right away this was all a pain in the butt, so Im glad Brian was the one able to help me because he truly did a great job. I feel a lot better and I got just what I want! Amanda helped with the mess of switching our 5 lines over and she was just as amazing! They definitely gave me a five star first experience with AT&T!

Really impressed! 🤓 Went above and beyond to help clear up several issues. I’ve been with AT&T for many years and this location was hands down the best. Thanks Brian!!

Great service! Arrived for appointment and Ryan promptly resolved our needs. Very knowledgeable and overall experience was excellent!

Went in to get a new phone the other day and Paul was fantastic help! He made whats usually a stressful situation for me quick and easy by breaking things down and going over phone options with me. You can tell he really enjoys his job and that AT&T really cares about the health of their customers with their protocols for social distancing and sanitizing.

Good customer service Stephanie helped me out great job 👍

Very helpful and knowledgeable on my moms phone .

Did not meet my needs not did the rep try to accommodate me, even though I have been a customer for over 25 years.

Very helpful. And can direct you on how to fix ur fone. Unlike Sprint

Denise and Mico, thank you! Moline denied me a promotion due to me giving them the incorrect address for my debit card at payment. So, I’m denied a promotion? They basically said there’s nothing they can do. They’re rude and have poor customer service. I even contacted customer support and they hung up and were no help at all. I then decided to go to davenport AT&T on elmore and I’m so glad I did, I explained the issue and it was resolved within 10min with the correct plan. Keep up the great work!

CC gave us the best experience either me or my husband ever received for Cell service, bar none. We are both over 50 and the service was fast And CC answered our many questions in a very clear and concise manner. She has an excellent personality is extremely nice and Apple bowl and we could not have had a better experience. We are wanting to make sure everyone knows this because it’s the best service we’ve ever had.

I appreciate everything she did for me She was real helpful with me I think she deserves a raise Every time I go in there she helped me. So thank you AT&T

Cc was great as she identified the problemShe knew what sourced to use I am so pleased with the 53rd street store. .my experience with Verizon was the opposite I commend c c and at t for service

So as I get out of my car and walk up to talk to a sales girl for service was told that I needed to get back in the car because of curbside. For one I didnt realize that they were doing curbside service. Attitude much? She then proceeded to ask me how she could help while giving me the impression that I was obviously keeping her from something or hinder to her day. Anyway, I told her that I was there to switch phone companies from Verizon to AT&T and that Id like to find out about their iPhone options. Her response was you didnt check any of that stuff online? Of course not because I thought your store was open hence why I didnt realize your curbside. She went ahead and answered my questions. Then I started to then ask her about the different types of plans and the whole time that we are talking I can tell she was getting an attitude from me asking questions. Her coworker then comes outside to supposedly get something in his trunk but Im pretty sure he was out there to just check on her. Asks hows everything going immediately she replies Oh he just has a lot of questions and would have been easier for him to have done this online so it wouldnt take so long. Are you kidding me? I will not be giving you a sale today at this location! Please someone train her to do her job more effectively. Shes definitely not going to make it in sales if she has this type of customer service. District manager, regional manager, or store manager or all of you need to take a look at some type of training for this. I dont think Ill go to this store or recommend anyone I know or the thousands of golfers that come thru my golf course any recommendations to go to your store. I will refer them elsewhere. Rude and not professional at all!

Paul has consistently provided excellent and professional service. He is the best!

CC great service.

Had been trying for three days to switch my service to at&t. Got pinballed around from department to department. Then finally got the order made, only to have it canceled without my knowledge. Was told to go into the store and I would be able to get same deal. Two phones and only paying sales tax up front. I went to the store and was there two hours. Left having spent an extra 107.00 and only getting ONE phone!! At&T customer support said the store has to do something about it. Store said otherwise..... Cancelling service!!!!!!

CC at AT&T was absolutely amazing!! She was very patient and answered all our questions. I would recommend her and AT&T to everyone. If you are unsure or want to get some info go to her!! Very polite and knowledgeable

Purchased new phone and changed plan. I thought they did a good job working with a senior and explaining features.

I went to get my screen protector replaced and it wasnt even on correctly extremely disappointed plaid for something that fell off with in 10 min if your employees cant put on a screen protectors then they shouldnt bother trying wast of my money and time paid $60 for the screen protector and cant even have it on

Paul Hawk was fantastic I really appreciate all he did for our family and keeping us connected today

Got my questions answered about my new smart phone plan.

Worked with Andrea to purchase an IWatch, she made the entire experience relaxing and went above and beyond in contacting Apple Customer Service in making sure the IWatch did everything we wanted. Spending well over two hours of her time patiently working with us, her friendly attitude and compassion made all the difference. Its rare you find someone that cares so much about customer service in large companys, but she does, kudos to AT&T for having her.

Decent store. Seemed a tad understaffed when I was there. Generally good experience.

CC was very helpful and got a better deal than I was expecting.

I was at the Davenport AT&T store February 2nd from 12:30 to 1, getting my phone swapped to the new model. Cant remember the guy name who helped me, but he was over-the-top excellent. I would wholeheartedly recommend him to anyone needing help.

Exhausting. Each time I go to AT&T I feel exhausted by the process of adding a new line or trying to get a new service.Nice team. But the product does not seem to work at times.I wish I had another option.

Great service! CC was a huge help and fixed several issues I was having. Thanks so much CC!

I’ve had the pleasure of working with Bill. He is very polite, professional, and answered a million questions that I had. His associates and managers are also outstanding. I hope they keep up this excellent service. I just moved to AT&T after 12 years with another company. So far so good!

Our salesperson signed us up for a different TV and internet package than he told us we were signing up for. Now we are being billed more than twice what he told us we would be paying. People at the store have not been helpful in resolving our problem and AT&T makes it very difficult to file a complaint with their corporate offices. Now it looks like we are going to be stuck paying $240 to cancel something that we never signed up for in the first place. I will recommend to everyone I know that they not do business with this AT&T store or with AT&T.

I have been into att two times now. They are amazing. The floor associates are super nice. We have had no issues with them. I would highly recommend going to this store

Alan is an outstanding sales rep. Works above and beyond to provide customers with service excellence.

I would give it negative marks if I could! Went yesterday to ask about the deal best buy was running($200 off the s8 active) the manager lied to my face. Said that best buy was trying to scam me with their wording and to just buy the phone from him. He could apply a $200 credit to my bill(not the same thing as my monthly payments would still be the same). As he asked for my information and then started to tell me that the $200 would dissolve my upgrade costs, that I didnt have. I told him no thanks and went back to Best Buy. The lady there was so super helpful and amazing at her job. I will NEVER step foot in the AT&T store in Davenport again! I will go to Best Buy from now on, less wait time and the associates are better by a million!

CC had great customer service and was admin on giving me the best deals! She needs a raise.

Cc was amazing request her you won’t regret it!!

Customer service is great when theyre trying to sell you something, but heaven forbid you need help with anything after the deal is done. Been trying to get the store manager to own up to what was promised IN WRITING and the guys never even at the store!! Not a way to run a business .

Yeah so Ive called 5 times today trying to find out some very simple info about what they have in stock. I guess Ill never know. If you cant answer your LAN line, dont have one. I guess Ill just buy it online. Thanks for absolutely nothing.

Jordan was very awesome. She was very professional and knowledgeable about the plans and phones available. She had (almost) all the answers but when she wasnt sure, she asked somebody instead of making up an answer.When we had an issue with our plan, she kept calm and didnt get stressed about it. I would recommend her and AT&T anytime.

I highly recommend CC! I walked in inquiring about switching over to AT&T’s service, and walked out with 2 phone lines and a great deal on DIRECTV! She also provided me with her personal cell number to contact her with any questions I may have. Very impressed!

Brian was so understanding and helpful today....Thank You very much.

My father unexpectedly passed away, and when I contacted AT&T, they told me I had to go to an office to cancel the account because I did not have the passcode and would have to have a copy of my executor of the will paperwork and death certificate. I thought it was a bit odd, but I understand things are different with each company. Once I had the paperwork I needed, I drove the hour to the Davenport office as it is the closest to me. The girl who worked with me was very friendly, but she could not do much until the manager arrived, and they did not need the paperwork as proof of death. She asked if I could come back in a bit, so my friend and I went shopping and out for lunch. When we returned, the same girl greeted us and asked the manager if he could talk to us and make sure all had been taken care of with the account. He literally looked away from us and waved his hand in a shooing motion. She then said, Well I guess everything is taken care of. I asked if I owed anything and she said she guessed not. As we left, my friend and I were astounded by the managers rudeness to us and his employee. Then, this weekend, I receive a bill for my dads account. I was so confused because I was told they had taken care of the account. So after spending nearly 30 minutes on the phone with Customer Service, it was discovered that the Davenport office had deactivated the account but had not submitted the paperwork to waive my dads bill since he was deceased. These are not the things that should be happening after you lose a loved one. And that manager should not have a job if he is going to treat his employees and customers that way.

Giving me the runaround for TWO days to get my phone unlocked. I was only switching one phone. Now Im canceling all 8 devices on my account.

CC and Paul did an amazing job upgrading all four of our Apple devices and saved us time and money at the same time!

Bought a $80 charger and outlets. Not even 2 months later my wife catches fire and melts. They wouldnt exchange it because its past 14 days for a return policy. Should stand by what you sell. I could have went to any store and bought 8 cords for the price of one. Very dissapointed. Might have to think about switching plans and direct TV. I pay like $575 a month for both.

Knowledgeable staff, friendly. They have helped me out numerous times with my account and made upgrading my devices a paineless process! And saved me money!