I dont give reviews but decided I needed to for Wagner Pools. Horrible service and I have to consistently send three emails and phone calls to get a response. Dave, an owner at Wagner, called me to discuss my frustrations. I told him that I would have to write a critical review and his response was that if I did write a review that he would in return write a negative review of my company. I then had to explain that I am a homeowner and Wagner installed my spa at my home and that there is no company involved. In reading Wagner responses to other critical comments, Im sure they will dismiss this just as they do many others even though my experiences with them have been nothing short of awful. I already found another pool company for future use.

Wow, this is one of the least professional companies I have ever had the displeasure of dealing with. A six figure payment, and we receive better customer service at McDonalds. I wouldnt care much about the customer service, if not for the fact that they didnt finish the project, and the work they actually completed was not done to code. Weve since gone with another pool company, and they have been fantastic.Stay far away from Wagner Pools if you want to enjoy your Summer.

Wagner Pools service is reliably excellent. I have never been disappointed with their response to any question or service we needed over many years. I recommend them without any reservation.

In an update to my original review I want to state clearly that this review is intended strictly as a rating of Wagners service. Wagner has since claimed to have no clue who this person is. A simple search in their records would demonstrate this to be an erroneous statement.

Update from their Response: The lies continue. The appointment was confirmed when we made it on the phone the first time - I was never asked to call back or confirm, I did not have to check with my husband (my husband works from home, so there is no need to check his schedule). Joe finally called me the day after our scheduled meeting to reschedule - but never discussed any of the items Wagner is claiming in their response. I dont know how a company could continue to be so awful - admit a mistake happened and move on, no need to lie to try to defend themselves. It is inevitable that mistakes will happen - how you handle them is whats important - this company handled them beyond poorly. End of story.Short Story - Head contractor bailed on our consult then tried to claim it was never scheduled. Honestly - just man up and say you mis-scheduled. Would not recommend.Long Story - Spoke with the head contractor on the phone where he stated he would be in our area today for another consult in a neighboring town and asked if 11 or 12 would be good for a consult. I said 11 would be best, I have to leave around 11:30 for a meeting but my husband would be able to stay for the remainder of the meeting. At 11:05 I called his cell and left a message I then called the Company and spoke with Debbie (I think was her name or Desi?) who claimed he had left 45 minutes ago and should be there shortly but that she would try him and get back to me. At 11:17 I called both the head guy and the company line back again - Debbie again said shed try to get ahold of them and call me back (not sure why she didnt call me back the first time). At 11:35 I called both back AGAIN - no answer from the head contractor and this time Debbie claimed nothing was ever scheduled. I asked why she didnt call me back, she claimed she was just about to. Top it off - NO apologies for wasting my time and never asked to reschedule the consult. Seriously - do you just not want business?

The company does excellent work, but the communications could be better. We love the pool and the company also maintains it for us. It would have been a perfect experience (5 starts) if they had a better person to interface with clients. The person we dealt with was not always easy to reach and was difficult to communicate with at times. The pool itself is beautiful and we love it. Update: Aug. 2019 - we have really been upset with Wagner due to their lack of communication. They opened the pool this spring on a date when we were out of the country and they did not let us know they were coming. Our housekeeper was staying here with her 3 year old child and she send us a photo fo the open pool. This is unacceptable because if the child had drowned, it would have been a tragedy that was caused by a serious lack of communication. When the pool was opened, a very expensive part was found to need replacement and we were not home to verify the problem or to know how, why or what had happened. We are looking to switch pool companies for the maintenance of our pool.

We had an old Wagner Pool that was built in the 1970s and needed to be refurbished. They did a fabulous job reconstructing, replumbing and refinishing the pool. Now we use Wagner for all maintenance and their men are prompt, courteous and kind to my dogs. Great group!

I think Wagner pools is amazing

Had a great experience with them on a ultra high end pool and super spa.. Highly recommend his firm..

Fieldstone Village in Orange had Joe T. Come out and measure to give an estimate on tiling and coping R&R. He said wed have it in a week. This was a month ago. Never called back. Repeated calls to voucemail go unanswered. The womanDebbie answers repair depth phone is very sympathetic but cant get him to move either.Extremely embarrassing to go our board meeting tonight and report NO progress.Paul Anderson

I hired Wagner Pools to build a high end swimming pool project, patio, retaining walls, and pool house in the late fall of 2013. I had always wanted to build a nice pool project for my family and for entertaining. I have many friends that have used Wagner and they all told me over the years that Wagner is the best. They lived up to there reputation. I had a somewhat difficult site that proved to not be a problem for Wagner. They constructed a 19 x 40 rectangle, gunite swimming pool with a raised spa that was veneered with fieldstone to match my my Wagner installed retaining walls. The pool and spa are controlled by a state of the art computer control system that I can control from my iPhone. This enables me to turn the spa heat on as Im on my way home from work, which is wonderful. I installed a recessed automatic cover to keep the pool locked up when not in use and the heat in. I installed their in-floor cleaning system, ozone/uv sanitizing, Tahoe Blue pebble finish, LED lighting, and underwater speakers. All were well worth it. Wagners masonry work is top notch and looks beautiful. There was town required site drainage that was required to be installed and Wagner took care of this with ease. The pool house tops off the project by creating another recreation area to relax in away from the house. My family and I have very much been enjoying relaxing, exercising, and kids playing all summer long. I highly recommend Wagner!

Best quality pool available in marketplace. Outstanding workmanship!

Ive know John Gedney (Sr. & Jr.) for over 20 years and have worked with them several times. Id look forward to working with them again, anytime.Stuart Sachs, PLA, ASLA, CWHLP

Wagner has been very timely and responsible

On time and excellent quality

Beautiful pool and quality service