DO NOT USE! They take advantage of you when you are stranded and cant hear.I called for a simple dead battery and needing a jump start. I was told $45-60 for a jump start in the middle of a bunch of legal speak. They did say the price may go up if they have to do more work. It is really hard to hear when you stranded in a busy area. . I agreed because I knew I just needed a jump start and it would be straight forward. They then took my credit card number and forced me to commit before I had any more information .They then told me that I would be contacted within the hour. I thought that meant help would arrive, not get a call telling me that they had dispatched someone.The entire process took over 2 hours and cost $170 for a 5 minute jump start.I called to complain and they said there was $125 service call then the additional $45 for the actual start.

DO NOT TRUST. Dallas Roadside Assistance repeatedly and flagrantly lied about how long it would take to assist, resulting in the endangerment of young women and children. Whatever they tell you, add 2 hours.

Sam was amazing! He came out to us quick, and instantly started helping us in the rain. Quick, efficient, and super nice! I recommend him to be sent out whenever someone needs help.Amazing customer service and experience!

Charged me 283 dollars to go 2 miles, took advantage of me in a sticky situation. Flat on highway had to move to safe location to change and did not offer to help took mabe 30 minutes total time.

These guys were great!! They came to me quite quickly. They got my car home safely and the price was really phenomenal! Thanks Dallas Roadside!!

I was under the impression that this was the free service provided by the state. Then I was informed it would be $15 per gallon. With a 2 gallon minimum. Then the tow truck comes a lot later than he initially told me. Then tells me there is an $89 service call fee. The had no option at that point as it was extremely hot and had my 3 kids in the car. And the guy spilled half the gas on the ground.Beware. Not truthful at all.

You Need to work allAt the 75 my car get broken for almost 4 hours i dont see no cops anybody for help

Need better management or a better process...

Let me tell you guys about my man Byron over at Dallas roadside assistance; I’ve only ever had to be picked up by a tow truck 3 times in my life, and Byron was BY FAR the BEST driver I have ever met. Such a genuinely nice guy, super helpful, and very empathetic regarding what happened to my beloved ‘92 Wrangler. Dallas roadside assistance was the company my insurance uses by default, but I will be sure to do business with them in the future. Guys like Byron are what we need in the world, especially the service industry. Byron needs a raise, and some praise. THANK YOU, sir, for making the world a better place. Leave put the quotations on the actual post please.

My motorcycle clutch snapped so I called them for a tow, my only complaint is that they took 2 hrs to get to me for a 4 mile tow and I was in town Dallas area. It was $160 expensive, but the driver was a good guy he did his job and got me and my bike home. Would of given them 4 stars if it wasn’t for making me wait 2 hrs.

Fast response and had me back on the road in minutes!

Great service from start to finish. He went above and beyond what was required and we had a bunch of laughs along the way. Which was totally welcomed when you need to call a tow the first place . Would recommend 10/10

These people 🤔, charged my card and performed zero services, THEY DONT MENTION THAT 39$ CANCELLATION Fee, they will not come when quoted, just..trashy service...call TEXAS roadside assistance..or look up free assistants.

What great service!! Eli arrived in record time to pick up my son’s car! It was less than 40 minutes from the time I called and there was no wait at all when I arrived at the repair shop. Thank you for your professional performance and kind demeanor. Eli made it look easy! Have a blessed day!!

Absolutely nothing negative to say. Driver was quick, and worked beyond what I could expect to resolve the issue. This is the first time I’ve ever needed a tow truck in my life, but if it ever happens again, I hope I’m within range of Dallas Roadside Assistance. They got my vehicle out of an extremely delicate position with no damage to the car. It definitely wasn’t easy but they made it happen. Very reasonable price too. Would have paid more than they charged.

Fast, professional and friendly service!!! I had them tow my toolbox needed it out of a shop that day, they made it happen. Thanks again guys!!

Was the best wrecker service I’ve ever had. Really enjoyed the ride, great conversation and quick service. Sam was the best from a customer service standpoint. Was an amazing ride! Thank you!

The Driver was really helpful today. He kept in touch an was super nice

Through years of driving and being on the road, Ive already faced a lot of hassles and problems that required me to look for and avail Dallas towing services. Among the number of towing companies, Ive worked with, Dallas Roadside Assistance is so far the best. The drivers and staff who assisted me were not just polite but will also make you feel confident in their towing process. They took care of the car and help me bring it home without any damage. You know that the team just know what they are doing.

Sam was so amazing he tried to see all he could do for my car before towing it and he went above and beyond to make sure I got the best service. Great service!!!

The towing tech was able to change my tire instead of towing great help!

The courtesy officer showed up and automatically diagnosed my problem without looking at anything. I was very scared and he could care less, just said is your alternator...you need a wreaker. I was hoping hed drive behind me so I could get off the side of the highway. It was cold and rainy, and a truck went pat and burst my back window completly out. HE was no asistance, ot even kind. After he left my car started and I went to NTB, it wasnt my alternator.

Life savers! I had a blow out on the freeway and had to pull off to a side road. Oracio came quickly to the rescue and even removed my damaged tire with stripped tire nuts and put on the spare tire. He turned a very scary experience into one that was easier to handle.

Very professional, and extremely reliable. Went above and beyond to make sure the issue was fixed. I will only be using this company from now on. They even improvised to make sure the issue was fixed instead of giving up.

I was quoted $59 plus $40 to $80 on tire change. I asked why the range, the dispatcher said it depend on the location, hazard, Time. I told him that car is in my car. Dispatch comes out, very nice professional guy. He tried to change my tire but couldnt because I messed up my wheel lock. (My fault). Comes back with a bill of $139, $80 instead of the $40. I asked why he didnt charge $40 on top of $59 service, he said that they are instructed to always charge $80 not $40. Why lie? Just tell me its $139 and I would have been good with it. I am disputing the charge to $109 because ats not what I was quoted. Bad business guys!

Did a quick job and got me going again

I had a tire that busted as I was on my way to amc 30 movies theater in mesquite. I called them a few times which wasnt an answer. Finally I spoke with someone who was so adamant about getting my card info to pay for the service. Even though I was in need of their service, I still had questions and concerns but I felt rushed on the phone. I was told someone will be out in 15 to 20 min to help but once I paid I was then told 45min to a hour. They finally came out to change out my tire to put on the spare but I feel they are over priced for their services.

Outstanding service jumped my car in the parking garage.

My car battery died and not even a jump was reviving it. Dallas Roadside Assistance to the rescue! They are awesome.

It was one of the good experiences. The person was so helpful and nice. He charge fairly

Great service best towing in the city will be coming back if I ever need a tow

Their crew went out of the way to provide assistance and did a fantastic job. Best towing in Dallas.

Oracio was really helpful. Helped me understand pricing and worked quickly to get my vehicle hooked up and towed to my destination

Great job unlocking my truck door, fast response too

The assistance here is great

Quick and friendly experience. Needed to jump dead battery. Fixed in minutes. Arrived on time. I recommend their service.

So. Closest tow outfit to where my car decided to call it quits. “We will have a driver to you in 15 minutes.” 30 minutes later, “he didn’t call you?” 30 minutes later, “he’s on his way, he didn’t call you?” 30 minutes later he calls & says he’ll be here in 20 minutes. But, hey, I paid that $89 non refundable fee so I guess that’s that. Wouldn’t recommend. Still waiting.

Eli did a great job. He was fast courteous, and professional. Id use this service 10/10 times.

I was struck tonight in front of a restaurant and had no support to get my car back into motion.The service during this period was fantastic and he helped me get the car to the nearest auto center in the safest possible way.Great experience and tremendous professionalism!!!

Dallas roadside assistance showed up in 20 to 30 minutes and was very professional. Thank you it helps to have a good tow experience when you crash your vehicle.

Very helpful, polite, and got the job done.

I would rather break my arm trying to change a flat than call this company again.I caught a flat on a Sunday (nobody was open) but them. I called at 11:30am, it took several phone calls of “the driver had to stop for gas”, “the driver broke down,” “we are sending out another driver to you.”I waited THREE hours for a 5min service.Now, two days later I check my account. $130 charged from this company. I won’t say they lied but they definitely sugar-coated the total charges.$59 to send out the driver, and then an additional $30-$60 (that was not mentioned on the phone) for the service.I would like to know who calculated putting on a spare equals $60, because it required no hard labor.I have been credited back $30 because of the wait time but that’s still ridiculous.

Called to enquire about cost of jumping a car battery. Told them I would call them back because I wanted to check their price against someone elses.The guy hung up on my without any reply.Why would I get service from someone with such a ride attitude ???

Service was real good help me out give me a discount was on time very helpful would recommend this to any family and friends

Excellent service and they were super friendly. I would definitely recommend.

Interesting! The service is excellent. Just few minutes of call, the serviceman arrived and I arrived home with my car in few minutes.

Driver came within a short eta and gladly helped pull me out the mud with no problem

Really nice and friendly people and fast response!

Needed a lockout for a car i just purchased and my rsa guy showed up on tine and was also able to help me load my vehicle onto a trailer using a few straps which is above and beyond my expectation. 5 stars all around thanks sooo much

Great service I would diffently will do business again.

This is a great company they came at a timely fashion and they where just great.

Eli came for stuck car in yard was quick and professional

The driver did a good job easy to talk to had good customer service came fast and did what they were told to made it quick and easy!!!!!!!!

Buyer beware. I needed service one block away from Harvest Hill road, which came up as the tow service nearest me. Dispatch stated they will be right there and he “knows exactly where we are around the block.” I’m thinking minutes. Instead the dispatch was called in from another city taking 1 hour and 50 minutes to get there. It was not mentioned they contract out to towing services around the DFW area calling in someone from 30ish miles away with traffic. Then charged me at least $30 to $60 more than I thought. In driving by the “company location,” it was a run down town home apartment used for phone calling, not a true business location. Buyer be weary!

Quick fast service!!..I would recommend these guys for great service

Great job and high quality service!

FASTEST showtime EVER for RSA - approx 45 minutes! My car wouldnt start and I thought it may be the starter and that Id need to have it towed to a repair shop 😩😥. The RSA driver attempts to jump start the battery (upon my request) before setting up for towing and was able to get the car running. He was even nice enough to follow me to AutoZone (less than two miles away) to ensure I made it there safely in order to purchase a new battery. What started out as a not so great morning, turned into one of relief. 5 stars all around for the assistance (you know who you are! 😉) and the customer service!

Im lonell and im very pleased with the service and i thank oracio was very kind and help and ill be more than glad to use you service again thank you.

Very professional. And affordable. Everything was done in a orderly manner. And very satisfing.

Awsome expierence. Very nice & helpful

Guy was awesome and got here in no time. No muss, no fuss.

Fast and quality service. Was at my car with within 30 mins of placing the call for pickup.

Very courteous showed up on time and changed tire in a very short time. Would differently reccomend.

The Dallas roadside service was amazing will recommend

Car troubles are the worst, this company helped get my car dealt with in a timely mannor. Highly recommend

Great job thats what up!

Very Helpful and understanding... Soild worker

Awesome service!!! Friendly and fast work.

Had a flat tire late at night and didnt have a Jack called Dallas roadside assistance and they came right overOracio took care of us quick and easy I recommend him to anyone

He worked well with me and broke down the pricing to wear it was understandable. Great guy

Driver was great very helpful

Great company will use again

Great assistance

Tow truck drivers always help out when we need them. Thanks

Thanks for being awesome!

Horrible service. 2 hrs late and when I called to the driver no response. When I called the company, they said that “ we can spot the driver on gps, seems like he is refueling”.Would never use them again!!!

Great company awesome service

I got stuck in a rut and the angle I ended up sitting had the computer think I ran out of gas. I had a rsa guy help me out with some gas. My gearbox was stuck on the assault so he jacked me up freeing me

Awesome!! Great service

Food was great..

I was told on the phone that the charge for the lock out will be $59 and driver is 15 minutes away. The driver showed up after 40 minutes and told me that the charges will be $239.00. Then after 40 minutes more he agreed to do it for $100.00. I agreed and finally got it done.

Great and polite driver

Thanks for unlocking my car door in 30minutes

Really poor service. Driver could not drive at all

Great help thanks

Sam was great!

Great

Great service

Professional, calm, & helpful

Thanks Dallas roadside assistance

Great service

I cant remember who I spoke with but it was me and my sister we were stuck in the genghis grill parking lot and we called everyone I even had AAAs they were on some bull we sat there for 5 1/5 and they would not help us but dallas road side assistant did.....thank you yall so much.....we also had a flat tire....