I’ve purchased two vehicles from John Eagle, my last one being two years ago. With covid, I didn’t drive my car too much, and I was now in need of my 10k service as well as a issue with my windshield fluid. Jesse Valdez helped me out today and he was great. Super helpful/knowledgeable and so so nice. For the initial reason I brought my car in, he was able to fix it in less than 3 minutes! Ended up getting my full 10k service done as well as oil change and they even did my state inspection in less than 2 hours. Not to mention they cleaned my car which it was in desperate need of. Great experience.

My car had been serviced at Freeman Honda and they did not do it correctly and it left me on the side of the road so I had to get it towed to John Eagle Honda and Juan the service advisor got me done real quick it was like I was the only customer on his list that day. I feel like every customer needs to have that too treatment. His awesome. I would definitely bring my car back to get serviced with them. 2021 Honda Civic driver here!

Luis was amazing! He helped me find the exact car I wanted with the shortage of cars out there. He showed me how to hook up Android Auto with my phone and went over all of the new features that my 2022 Civic provides. He was always there to answer any questions that I had through text message. I will definitely be coming back to John Eagle Honda and speaking with Luis for my next Honda purchase!

Marvin was my service rep today and he was very helpful and informative on why I needed each service recommended and by when I should get it. I couldn’t get each one today (time and budget) but he wasn’t forceful in trying to sell me something and kept me promptly updated on everything going on with my car. Other than the car wash station being down it was Great service!

Luis from internet sales was so nice and helpful and really went above and beyond. He made my purchase the best, hassle-free car buying experience I have EVER had in my life. Me, my wife and kids love our new car.

Juan Rodriguez was amazing. He kept me up to date with the status of my vehicle. I know you guys were very busy early this morning, but they were able to fit me in for my service. I appreciate his professionalism. I’ve always had a great experience with the staff at John Eagle Honda of Dallas.

Juan was extremely professional and friendly. He kept me updated throughout. He is a great asset to John Eagle Service!

Good customer service. However the waiting area had mosquitoes and I received several bites and had to eventually move to new car area where there were some extra chairs. That area needs to be treated for mosquitoes

Great service. Quick turn around. Service rep Jeff very helpful and responsive.

Excellent! I was in the middle of driving across the country with my elderly parent and needed to get a sudden check engine light evaluated to see if we could continue the drive. The shop squeezed my accessibility van into the queue and after a few hours mom and I were on our way again. I am so grateful!! They explained what the light meant and some other mechanical things to help us on our future drive, in such a helpful way. Best car mechanics customer service I have ever experienced in my 35 years of owning cars.

Joel Vargas was an absolute pleasure to work with. He was friendly, attentive, and turned around a quality repair in a short period of time. We highly recommend his services.

Anyone having issues with A/C, Id hold off getting it fixed here if you can since theres a A/C litigation: (HONDA vs WONG) literally still going on. Look it up for yourself, but basically theres an on going trend with Honda civics 2016-2018 models having issues with theyre A/C giving out or struggling to emit proper cooling in cars that dont even have over 50,000 miles which is ridiculous. Long story short this dealership which I purchased mine from is trying to finagle the situation by saying its the compressor and not the condenser which are both apart of the failing A/C units we wont cover it and it will be only $1500. On top of the $178 diagnostic whether you choose to proceed with the repairs or not. Yea no thanks, a relatively newer car under 50,000 miles that gets routine checkups should be having these issues this early on. Honda do better, especially when you know this is not an isolated issue. At least they provide transportation while there diagnosing your car, its the least they can do after a $178 diagnostic fee...

I went to Firestone because my A/C wasn’t working and they tried to charge me $3300 and say that I needed to get it fixed otherwise my car would break down soon. I took it to Honda and they told me that the thing that needed to be replaced was just an air compressor which is $1165. I am pleased with the promptness that Fernando provided and I definitely recommend him and the diagnostic team over someone else.

You have great people who provide a great service! Juan, Allison, and Greg were outstanding helpers all day yesterday. They were JAM PACKED, and still found time to see to my specific needs and use the shuttle service to get me to work in the knick of time. Cannot speak highly enough of these people.

Jacob did an outstanding job of answering my questions. He was very personable and friendly. It was a very satisfying experience working with him to acquire the vehicle I was looking for.My experience with the finance department was very similar and smooth.Over all the best car buying experience I can remember.Thanks so much,

Service contact Marvin was courteous, listened to my problem (detached undercarriage), and the service team was able to fix it. Satisfied customer :)

Wonderful service! Very knowledgeable and friendly staff! They answered all of my questions, allowed me to test drive all vehicles I was interested and I never felt pressured to buy at any point. Great team!

It took two visits to get my A/C fixed, but the second visit really seemed to fix it right. I dont know whats going on in the Service Dept but a lot has changed - I bought my car at John Eagle, and its been serviced almost exclusively at JEHofD. This was a good visit and went far towards convincing me to continue using the dealer service department.

Patricia Jointer is excellent. My experience, buying my 2022 Honda, with her was fun. I came to get my end of lease inspection and purchase order for my bank (closed for the Labor Day), but I left there with a new car! Love it!

Juan did an outstanding job! I was “wowed” by how organized and efficient the process was- and honest - a word not heard often in the auto industry. I appreciated the process and amazing customer service

Ann Stone was amazingly patient and help my wife and I find an amazing used SUV. We have a 1 year old and she was very accommodating to help us find the right vehicle while still taking care of our daughter. Rayan in finance was also amazing and super patient. Cant recommend these guys enough. Also the manager, didnt catch his name, was willing to negotiate on multiple things which is a win in my book.

Excellent customer service by Mr Pettigrew and the mechanicsVery satisfied with the entire process

Great experience here buying my daughter her Civic. Roger K and the team worked hard to make the deal and treated us respectfully and professionally. If you are looking for a new car and would like to be treated right as a customer, I would recommend checking this dealership first.

I made an appointment first thing in the morning and I had a great experience from check-in to check-put. Each staff that took care me kept me informed and I appreciate that! Thank you for everyone’s help & excellent service!

This place is incredible!! SHOUT OUT MARTHA!!! We were shopping for a car, and Martha was able to make the anticipated long process much easier. She answered all of our questions and was very personable.

Brent Parker was a great service contact. He made sure I understood what needed to be done and pricing.The checkout personnel and director were very fair and helpful. When I had an issue with the bill, they fixed it and treated me well.I will be getting all my servicing done here!!

Only one word for my salesperson: Amazing!!! Thank you Bill. You are awesome.John Eagle is most definitely the right and the only place to buy your next car from. Everybody working there is extremely nice and helpful.Highly Recommended.

Mark is my go to guy at John Eagle! I wasnt liking the car I was previously in and one quick convo with Mark Shipman, and he got me in EXACTLY what I wanted and it didnt take all day Im so happy with my Civic and he is a big reason for that! Thanks Mark!!

Service Advisor Brent Parker has been phenomenal and so accommodating throughout this whole process. He resolved all issues while living up to his word. Being so impressed, I look forward to having him help me the next time I visit. Id go so far as to say: Give him a raise!

It was excellent. Juan always provides me with best in class customer service. I truly enjoy each and every visit from the day I purchased my CRV until my last service!

Ann Stone is the best that I have ever dealt with in purchasing a car. She goes above and beyond to be sure you get everything you want and need. She is very professional and follows up with you after you leave with your car to be sure everything is good. You definitely get the red carpet treatment with Ann. Everyone at John Eagle is so accommodating. Great customer service.

I haven’t needed a car in many years due to living/working in Boston and NYC. My Sales Rep Jacob was nothing but kind, professional and knowledgeable about the process of getting a car lease, insurance, and how to do so in a price efficient manner. He made sure I was comfortable during the experience and I felt like he was a friend guiding me through what can be a stressful and expensive decision. Our Sales Manager Lewis Hollman was equally wonderful. He gave us tips on how to approach financing and we felt like he was truly a master of his job. Overall, both Jacob and Lewis went above and beyond. You can tell the culture at this location is one that fosters professional and personal excellence. I would recommend this location if thinking about getting a car lease.

A recall for my car required immediate attention so I scheduled an appointment with John Eagle Honda by phone. The receptionist was polite and friendly. The service clerks were also polite and professional. I was informed throughout the day about status of my service which was completed quickly. I was just a little disappointed that they didnt wash my car and there was a scratch in the paint on the passenger side of the car.

Great job! Wonderful attention to detail and above and beyond kind service. Me and my little Honda Civic thank you!

I’ve been using John Eagle Honda for two years. I’m extremely satisfied with their service. They keep me well informed and complete the service as promised.

Took car in at scheduled time. Picked up 2 hrs (and $550.00) later. All work completed as promised !!!

I’m very happy that Preston was my sales guy. Purchasing a new car is a very big purchase and can be nerve wrecking but he made the process a very pleasant one. He exercised great customer service and I feel he had my best interest at heart. He was knowledgeable and personable and is highly recommended in book!

This was by far the easiest auto purchase I have ever experienced. From the initial emails & texts to the in-house personal contact, Bill Cheeks was nothing but professional and courteous. He took the time to find out what we were looking for, why we were looking for that particular vehicle and then educated us on the car market at this time to get us into a better vehicle (new as opposed to used) for the same amount of money. If he had only taken the time to show us the vehicle we came to look at, we would have left without a car and moved on to the next dealer to see what they had in stock. Instead he spent the better part of the day with us and ended up getting us into a better car for our daughter. It was a great experience from the beginning to the end! Common sense, low pressure, honesty were all part of this experience and I highly recommend this dealership to others who are looking for these qualities.

I bought a used car at John Eagle and had a great experience from beginning to end. The sales rep (Martha Davila) was very responsive over phone and text while we scheduled my appointment (I had to reschedule multiple times and she was very accommodating) and when we moved on to discussing the purchase of the vehicle she was very transparent about the additional fees - she brought all of them up at the start rather than waiting until after we had already agreed on a price. Luis in finance was also amazing, throughout the process they were both extremely polite and friendly and I never felt pressured into making a decision. Highly highly recommend John Eagle!

We had an amazing experience buying a used vehicle here. Our salesman, Roger, was very helpful, genuine, and worked hard to get our deal done. Jay was also a class act, very fair, and made sure we were completely satisfied. Even the people in finance were great to work with and reviewed all the details with us. This was such a great experience because we never felt pressure, and got a quality vehicle at a fair price. We couldn’t be happier! Thanks guys!!

I am visiting Dallas from out of town and John Eagle Honda was able to get me in right away and fixed my flat tire. I didnt even have to wait long.

I may be young and have only gone through the car buying process once, but if every car buying experience could be like the one I had with Mark, Id have no complaints! Mark always kept our needs first and was very patient with us throughout the entire process. He has a great personality, so its no wonder hes been doing this successfully for 16 years! It was our pleasure working with Mark, and we hope to buy more cars from him in the future.

Yes, Robert at John Eagle Honda of Dallas helped me and was so professional, kind, and courteous that I was really impressed with the level of executive excellence. There truly isnt enough good things I can say about him and the magnificent experience; I think Robert is knowledgeable, efficient, and has top tier leadership quality. During a time of unknowns and fear from the pandemic, having some humanity and genuine kindness was moving and it really made my month. Thank you again, Robert!! I plan on sharing the best experience Ive ever had at Honda with all my friends and family.

Juan deserves a raise - absolutely phenomenal service!! He was empathetic with my situation and extremely helpful. I am a college student that lives out of state and discovered that I had lost my electronic key fob at Dallas Love Airport and found myself stuck in Dallas that night with no car and no means to get home. I called the next morning and despite an appointment and the dealership being incredibly busy that day, Juan got my key replacement done in record time and got me on the road back on they way home within an hour.Since I didn’t have my second key fob with me I needed to book a second appointment at my home dealership to have both key fobs working properly. After he found out my home Honda dealership would charge an additional service fee of $100 to have both keys working, he offered to reprogram both keys for free if I was ever back in Dallas.About a month later, I showed up and the Dealership Manager honored Juan’s word.As a college student with a minimal budget, this meant an incredible amount to me.Thank you very much!!

The service manager, Marcus, gave an accurate estimate about how much time it would take to have service done and was super helpful. Joel was great in finishing out the transaction. Everyone made sure I was being serviced to my satisfaction.

I can not praise Jack enough for his due diligence in making sure that I drove off the lot HAPPY!!! Car buying can already be stressful and tedious but we worked effortlessly together. Jack followed up with me, checked on me, even before I came to see the cars, and once we met in person, it was as though we had been friends for years! He was so patient, kind, and through in his work. You cant teach that type customer service. I am in love with my 2021 CRV and the entire John Eagle family! Jack is THAT GUY!

Mark Shipman was very knowledgeable and took very good care of us. The experience we had while at John Eagle Honda was the best weve ever had.

Working with Martha Davila at John Eagle Honda was a wonderful experience! She is such a thoughtful, knowledgeable, and helpful sales representative, who really gets to know her customers. She took the time to answer my questions, prepare information to compare and contrast the Insight with other vehicles I was looking at, and she let me test drive different versions of the Insight to get a better sense of the car. She also let me take my time to make my decision, so that I didnt feel pressured to move quickly (quite unlike other salespeople I had encountered in the car buying process). In these ways, she went above and beyond my expectations to provide quality service and 100% satisfaction for me. When I finally picked up the car from the dealership, she personally met with me to make sure all of my questions were answered, to offer syncing my phone with the car, and to hand over the keys in a very congratulatory way. She was genuinely excited for me that I had found the right car; and that same genuine kindness and excitement is something I know she shows to all of her customers! I highly recommend Martha and the John Eagle Honda dealership. They are so down-to-Earth and friendly, and they do their absolute best to take care of their customers.

I had gone to John Eagle Honda of Dallas for service many times over the years with my other Hondas. This week was the first time I went to purchase a car there. Both Mark Shipman, my salesman, and Lewis in Finance were great. Knowledgeable, professional, personable and they didnt waste my time. They were not pushy which I really appreciate.When I walked into the dealership on July 16, I didnt expect to be driving home in my new car that evening but everything was just right and it worked out that way. I highly recommend John Eagle Honda.

Flawless service at John Eagle Honda. Took a little longer than I was expecting for my oil change. But, their shuttle gave me a prompt ride home, and picked me up when my car was finished. All good. Oh, my service advisor was excellent.

My service was completed way ahead of the estimated time. The crew provided friendly service, and were very knowledgeable regarding my concerns. Great work!!

Excellent service team! Got my car repaired on time, on budget, and everything as promised. Lionel was a great help.

Maribel was very professional and helpful through out the whole process. I will be a returning customer and will highly recommend her to friends and family members.

Stars!”I would definitely recommend Mr. Jacob Not only did we get a great deal, he was very easy to work with and made the process simple and fast.. he waited and work little longer for us. Thank you again Mr. Jacob at Jhon Eagle. Coming Tuesday or Wednesday for another deal.🙏🙏

Patricia was the best! Kind, patient, and informative, it felt more like she was trying to help me out rather than push a car on me. She is not your typical car salesman and everyone she do it the way she does! She hooked me up with the perfect car and got me back on the road quickly after a wreck 👍

Great experience from beginning to end. Was able to secure a deal before heading to Dallas and potentially wasting my time. Luis had great communication and took care of us, car was detailed and had a full tank (used cars don’t usually have full tanks). Finance dept was also a breeze, Nichole did a great job explaining everything! Was out of there in less than 2 hrs. Overall very satisfied, and would buy from this dealership again!!

They took care of me with a recall situation. Communication could have been better, but it was relatively fast and easy experience. Staff is attentive and friendly.

Fast, friendly, knowledgeable and helpful service. An overall awesome experience.

Roger Klein is an excellent salesperson. Overall, I had a great experience working with Roger. I did not feel pressured or rushed into making a decision to the buy the vehicle. He was flexible with my schedule. I test drove the vehicle a couple of times while I pondered on the whether to purchase to vehicle while shopping around at similar vehicles. He followed up with me periodically. Thank you!

Service was fast and friendly! They offer a shuttle to take you home or to work if it’s close by.

Juan R. was so amazing and thorough with my recent service visit. He took the time to show me a few extra features on my HRV that I didnt know how to use. He also made an excellent suggestion on some cosmetic work that I wanted to do on my HRV. Really went above and beyond and he deserves way over 5 stars!

The staff here was incredible, the service was great, they were extremely helpful and the whole process from test driving the car to taking it home was impressively smooth and quick! Very happy with my experience here.

Preston was extremely kind and was able to find the perfect car for me while working with my dad on the financials because he is out of state. He treated me like he would his own children and I appreciated that. I 100% will be referring John Eagle Honda and Preston to anyone I know who is eager to buy a car. He was incredibly kind, helpful, and honest. Also, he was helping train Rodney, whom was also a very sweet and kind individual who I thoroughly enjoyed speaking to. Both of them are incredible and deserve 5 stars all around!

I honestly enjoy the outstanding customer service provided by the team. Exttemely courteous.

Maribel was extremely helpful and very knowledgeable throughout the entire experience. She was not overly aggressive, as has been my experience in the past with other sales reps. She made the entire experience easy to navigate and even helped me get an Uber to the dealership when I did not have a ride to pick up my new car. I would highly recommend her to anyone looking into purchasing a new vehicle with John Eagle Honda.

These (5) Stars are SPECIFICALLY for Marcus Yates because prior to; no one at Honda including another manager seemed to have a clue on however to deal with customer conflict resolution. Mr. Yates came in after dealing with several service advisor and another manager and did what none of them were able to do accomplish, ACTIVE listening. Thank you again for your willingness to help vs deflection.

Vartan and the whole staff did a wonderful job answering our questions and helping us get a great value.

Highly recommend this location for sales. Mark in Sales and Lewis in Finance were great to work with. They answered all questions and concerns to get to a deal. Thanks John Eagle Honda!

Excellent service from communication, to service over the phone, as well as customer courtesy! After visiting several different Honda dealerships in the Houston area it was a relief to be assisted by Bill who truly made the car buying experience one of confidence and positive representation rather than dread and hassle! Thank you all at John Eagle & Bill! The entire process was well worth the flight and drive home in the vehicle of dreams!

Preston was very courteous and professional. I would do business with him 10x over. I’ll make sure I send my family and friends! Thank you again Preston!

I made an appointment and unfortunately the lady whom I talked on the phone was a little rude. I didn’t like that at all! 🧐By the time I got there for my appointment, a lady received me, BUT after that, I had to wait in my car for 25 minutes! THAT MADE ME MAD 😡 because NOBODY WAS POLITE ENOUGH to tell me WHY I had to wait that long!My appointment was at 3:30. I got there 10 earlier. But I had to wait until 3:45! NOT GOOD! 😠The good thing was after that. Id like to say that the gentleman who finally received my car (I believe his names Brent), was very courteous, polite and professional. He told me what my car needed according to what the message showed on the dashboard.At the end, he delivered my car back with the same politeness he received me.Thank you so much for his friendliness! 🤠

Patricia was the nicest sales person to work with! She was very easy going and not a pushy sales person. She didn’t try to push anything on me. It was a smooth easy transaction! And I must say the brand Honda sells itself. I would definitely recommend visiting them to purchase your Honda. I love my “new to me” car!

Needed a few things fixed, they had it all done the same day. Exceptional service department & customer service! Highly appreciated!

It was awesome to walk in and be greeted by a Saleswoman ! I’ve been looking for months, and was too intimidated at the thought of meeting with a salesman. My sales lady Martha, put me at ease, listened to what I “didn’t” want, gave me options, grabbed a bunch of keys and off we went! Best experience ever! She filled up the gas tank, went over the settings, and helped me move some heavy items over from my truck.... Thanks, so glad I decided to buy a Honda.

It was amazing. I have a very friendly and professional experience working with Patricia. During my test drive, we engaged in interesting and hilarious conversation. Patricia made my car buying experience wonderful. I would definitely recommend any of my friends to purchase a vehicle at John Eagle Honda and ask for Patricia.

Jason greathouse did an excellent job to help me get my battery replace. He was helpful and has great people skills. John eagle honda always delivery best customer experience. They always fix my car first time employees are really helpful seems like a great company to work for. I will definitely recommend this store to family and friends.

My wife and I have bought or leased vehicles from John Eagle Honda since 2010. The experiences we have had with the sales/leasing and service departments have always been exceptional. The 5 stars were not just given to John Eagle Honda by me, the dealership earned them.

Joel, was an Awesome representative. He was kind and made me feel like i was important to him enoùgh to get everything Correct re: the services that Id requested. He informed me, of every step til its completion. Joel, exhibited and represenred John Eagle Honda well.

Jack was Upfront, smooth, and comfortable to deal with. He made the whole vehicle purchase experience as Easy Like Sunday Morning.He definitely earn my business on the future.

As alway excellent service, its why I keep I coming back.

My visit to the dealership was to have new PAX tires ordered/installed. The Service Manager, Marcus Yates, helped me. He was “A-1” helpful,kind, informative (PAX tires are unique) and got my tires ordered quickly snd installed even faster. Considering how busy his department is I was very grateful for his personal attention and the speed & efficiency of his service group.Ellen S

From the moment I arrived for my appointment I felt valued as a customer. Joel took the time to review my maintenance record and made suggestions with no pressure.I was kept informed as to the status of my car and I was not kept waiting forever. Checkout was simple and I was thanked.Thank you John Eagle Honda!

We had a great experience at John Eagle Honda working with Caden Morgan. There were honest answers to all our questions without the feeling of being pushed into a purchase. We sincerely appreciated the commitment they made and kept when agreeing on our purchase price as well as the speed in which our purchase was completed and we were able to drive home in our new vehicle. They had everything ready for us to sign and our vehicle waiting when we arrived.

Brad was awesome! Best service advisor Ive had in a long time!

Such a wonderful experience. I can’t recommend this dealership and all the wonderful people I dealt with more. Should be a six star available for this level of service. Jack Averitt is the best as was every single person I dealt with.

I appreciated not being bombarded with suggestions on what my car needed. It can be overwhelming to come to the dealership, but this was a good experience. I came with my car issue, it was fixed, and I left. Thank you.

The entire team at John Eagle was helpful and friendly. They were upfront about pricing and made the entire process extremely easy.

I’m used to having an awful experience at car dealerships, but this one was completely different. Nice staff and despite not having an appointment and them being very busy they got me in and out much quicker than expected!

Everyone was a caring professional which creates a relaxed environment without wasting time playing games. Shout outs to terrific Chris George (GM and my initial online contact), awesome Maribel Erbay (sales) and delightful Domingo Arroyo (finance). It was a car buying experience at its best! Simply wonderful 🤩 Do yourself a favor and visit them. Oh, and Hondas are GREAT vehicles!!

Our trip to John Eagle started out great! The saleswoman, Martha, was very sweet and the receptionist greated us right away. I can’t stress enough that she was an absolute delight and this has nothing to do with her. She was amazing. The problems didn’t start until I noticed the sticker price wasn’t what was reflected on the ad online. It wasn’t actually what it said on EITHER of the ads I could find, there were THREE different prices online for this one car. And the sticker price was significantly higher. When I inquired about that, I was given some BS about extra costs for things I didn’t even want. And when the offer was drawn up it was treated like they were doing me a favor by dropping the price to what it was supposed to be. I was very clear on what I owed on my current car. I hid nothing. And I told them I would not be doing a down payment. Period. I even have another person who can validate this, the saleswoman said she understood and would go try to work for me to get what I want. She was sweet as could be. This review is not about her. She was wonderful.

Excelente servicio! Every time that I go. They treat me really good! They are fast! And this place has a really awesome staff

Juan Hernandez provided us a great customer service.

Hello there,I bought a Honda CRV on June 12th, I did not get copy of my financial documents on the same day, I was said an email will be sent with all the details. But, I never got an email from finance team with all the documents I signed. After about 3 weeks, I got an automated email from Honda about hondafinancials where I can check my documents.After checking the documents, I found 2 conflicts.1) I was wrongly charged for Honda care of 900$. Sent an email, followed up 3 times asking for updates to remove extra charges, Duc and Caden did not care to respond. I have left voicemails, no one from finance team responded. (Before buying the car, I did get responses for all my emails)2) I traded in my car, I was promised X$ for tradein including the amount I owe to my bank. After checking documents, I was only given Y$ (they have deducted the amount I owe to bank) towards my new car.So, please check your documents after getting your car.

Ann Stone was an excellent associate to work with. Very friendly and helpful throughout the process without being pushy. I ended up purchasing from a different dealer based on a small price difference, but wanted to leave a review thanking Ann for being so helpful and professional.

Jason Greathouse has organized a team that is focused providing the best possible service for their customers and I was grateful to experience itFernando provided great service and I would request him for other needs.

Maribel Erbay and all others at John Eagle that I dealt with were helpful and friendly, and I had a great car-buying experience with them!

On time and thorough service. Gave updates and also informative for future service visits. Thank you Juan for the great service and help in keeping my Honda in great working condition.

Martha was great she was reassuring throughout my process and answered every question I had about purchasing a vehicle

Great service and staffThank you for taking care of me Juan in service, you did a great job!

Brought Honda Pilot for repairs. After drop off took 2 and 1/2 days to hear back (via a text link) on a leaking strut and that rotars should be machined and a test drive to diagnose a transmission issue. Four phone calls made to service advisor over a 2 day period, was told advisor busy each time. No return calls made by service advisor (was promised return call each time) Approved repairs via service link only to get a call from service advisor 24 hrs later asking if I approved repairs. Informed advisor that I approved via service link already only to be told by advisor that the service link doesn’t work properly. Was told vehicle would be ready next day, only to be called 24hrs later that she didn’t know parts had to be ordered. Had to demand car back due to poor service. Transmission issue was reproduced but tech did not know what the issue was, told me to change transmission oil and “let’s see what happens”. Over 5 days (not including drop off day) only service performed was 2 rotars being machined. Would not recommend dealership based on experience. Seems set up to just handle oil changes etc.