Floyd was exceptional salesman, honest, direct, and extremely helpful. Even though it was a busy day, he made sure to help everyone as promptly as possible. Jeff was in the finance department, he carefully and thoroughly explained each item, answered any and all questions and made the process as fast as possible.

Sales awesome, I recommend Floyed.Now the service area Id rate 3 do to no communication in the service department

Staff was very friendly.. vertic is still out first time i was there just got oil change scheduled for 10 am didnt get out till 11:45 am little long for me just for oil change lol less id gave 5 stars see what next time is and ill repost update

Jeremy that works for this company is one of the most honest employees I have ever met he explained to me what I needed to do and was straight forward he know his stuff and he doesnt make anything uneasy. I have never dealt with someone who is down to earth like this man he needs to be recognized for going above and beyond his duty as he helped me completely true associate and he needs recognition I am telling my boys to ask for him everytime now.

Was very friendly in the service department. A !title late getting started but done a good job of what was suppose to b done

The Best Timbrook Dodge place around Brad Marker is a awesome guy

All my purchases from Timbrook Chrysler Dodge Jeep and Ram have been outstanding.

Terrible, high pressure sales. These are the type of people that will hold you hostage while they evaluate your trade in.

Friendly service! Pricey, but good quality!

They are very responsive and helpful. Went the extra mile to help my family.

Very clean and fast and efficient work .. thanks so much for your service

Will never buy a vehicle from here as long as jane stonestreet is there. This place doesnt want to sell. Went to Safford dodge and jeep and got a outstanding deal. I highly recommend Safford dodge and jeep in Winchester.

Dropped car off Wednesday for new tires and oil change. Friday the vehicle was still parked in exact same spot it was left. No phone call to inform me service was complete once tires were replaced. Upon pick up when asked to confirm oil had been changed rep says “yes on Thursday ”, when informed the vehicle hadn’t been moved until Friday morning the answer changed to “we’ll get the oil changed now. “I would recommend staying far away from the service department but if you have to use them verify all work is complete and correct.

Very good service, good coffee.Great staff

I took my jeep Cherokee here for an oil change 2 months ago. The intial experience was not good to get any service you had to go all the way to the back through the construction. I was at the dealership for an oil change and tire rotation. They took my jeep back and it was in the shop a maximum of 6 minutes. When I went to pay I asked the guy how they did it so fast. There response was the guy doing it is just very fast. Im like okay not really believing everything could be done that fast but I wasnt back there so i didnt think to much of it. When I went out to my car the tires was not rotated and I was kinda mad about that but I just let it go. Then 3 days goes by and Im driving around a corner at 30 miles per hour and my jeep shuts off on me. I turn it back on thinking its just something funky and go on with my business. This happens 3 more times through out the next couple days. So I check my fluids, there was barely any oil on the dip stick. So Im guessing they forgot about 3 quarts of oil. Which is totally unacceptable. My car could of blew up because they did not put enough oil in it. Guess thats what I get for going to an authorized jeep dealer.

Bought my Jeep here in 2009. Still taking it here for all servicing. Decent prices. Quality maintenance. Had some warranty work done recently. Good service. They are remodeling here right now. A bit chaotic. Ask for Floyd.

I purchased my Jeep Cherokee from there and have never felt more comfortable with my purchase. I have had several maintenance appointments and have been very satisfied with the process.

My wife and I bought our Jeep Grand Cherokee here and its always a pleasure to do business with Brad and his team. Terry did an amazing job explaining all the features and options, as well as helped setup our Sirius radio services. Salesman like Terry are few and far between, very pleased and thankful for the awesome customer service. Keep it up guys!! We will continue to be coming back for years.

Personable staff, clean shop. Service on car was going to be more time than planned but they gave me loaner car so I could make doctors appointment.

Best body shop ever. They cleaned by car to perfection. Nick is the bomb

My Jeep is always on the fritz they fix it everytimeThey are always professional and efficient

We bought our RAM from here. I came with the typical game face... expecting to have to play that annoying haggle game. Instead the salesman asked what our wants were and told us where those trucks were. We found the one and before even talking numbers he spoke with the manager about the best deal. Sold without the games!! Love it. I even love their dealership guarantee. If the transmission or engine ever need replacement I only pay a 100 deductible. Their service department is spot on as well. Oil changes and tire rotations comparable to Jiffy lube. Great job guys and gals. 1 year later and I still love my RAM.

Took my car in because it was making a whining noise. I did not feel welcomed there and sat there 2 hours while they did some recalls on my car. And supposedly checked the noise out. Was told it was the power steering fluid. Paid my bill. $25.00..pulled out onto the main road and the noise was still there. They did not fix my car. Took it to another Dodge dealership and it was my alternator..Never will I go back to Tim Brook DodgeDont waste your time nor money.

We just purchased 2 cars from here. A used one and new one. The Gm Brad and the F&I mgr Cindy were terrific. I get very worked up making a car purchase and these two kept me calm and helped find the best thing for me and best price. We will shop with Brad and Cindy for life.

We had two recall repairs and a transmission flush to be done. The service had to be scheduled, and it was done on the scheduled day. No pop-up extras to be done (yea). The transmission is now quieter and runs smoother. The call you when parts are in procedure needs improved, we had to call ourselves. So far a very good experience!

Dealt with the collision department and received friendly service. Quick painless and easy

I just bought a 2017 Dodge Journey from Paul Thompson. Excellent experience. Great business to work with. He is the best salesman I have ever worked with. Eric was very helpful and knowledge about financing. I highly recommend this dealership.

Worst place ever!!! I paid for an engine analysis. They wanted to replace the spark plugs. I was told it would be one hour and the engine analysis which would come to around $200. After about 20 min. he tells me it is going to cost me $570. I told them im not gong to pay that much for a plug replacement. He then told me that the #1 piston had no compression at all. I told him that replacing the spark plugs wouldnt fix that, he replied No it wouldnt. Why would they even try to charge me to do a job that wasnt going to fix the problem? When I pulled out it made a strange noise and started smoking. It wasnt smoking when I took it in! I am guessing they saw the Florida tags, and tried to play me. Watch your back with these guys.

We brought our vehicle here today for some recall work. The staff was professional every step of the way - from the initial phone call to telling me my vehicle was ready. They were quick and completed the work in 1/2 of the estimated time. Great experience with the service department.

Went in for help with my radio code and was told they couldn’t help me. Then I proceeded to call another dealership and they gave me the code within a couple minutes of being on the phone.

Poor service. Bought a jeep from them that had a blown head gasket. I called for 2 weeks before they would even get me In. Then it sat outside for 3 weeks before it was even touched. They ignored called when I tried calling to check on it. Was told it wasnt a priority to get worked on. I will never buy anything from here again.

Want work with u on a vehicle that u know u can get better of going to Winchester jeep dealers

Mike Baker in parts depth knows his stuff.

They take good care of their customers.

Probably the single worse customer service experience. My son’s vehicle was taken in for repairs on February 26th, and he was informed it would take 3 weeks. As of April 2nd, it still is not finished. The worse part of the story is he was routinely given wrong dates, bad information or his calls were ignored on the status of the vehicle. Very disappointing, and absolutely zero respect from the points of contact at Timbrook.

Only one cute helpful man in parts dept.

Our car overheated and stopped at NOW is Timbrook Dodge to have it looked. My wife & I, purchased this 2003 PT Cruiser there when it was Jenkins Chrysler/Dodge. The service manager stated our car needed a new water pump which would have cost over $1,000. I declined and paid the $90 bill. Had the car towed to my local service (Art Butler auto) where they tested the water system and found the problem was a $10 radiator cap.

Timbrook detailed my truck today. The truck looks absolutely gorgeous!

I wouldnt even give it one star if I didnt have to. The customer service in the service center is horrible, and they highly lack communication skills. My husband called in multiple times and spoke to the service department explained everything that was going on, they assured us they could fix it and bring it right down and they would take a look at our truck. It sat in the lot for 2 and a half weeks before it even got looked at. When they finally looked at it they called us with the diagnostic.... The diagnosis is EXACTLY what my husband told them and even wrote on a paper and left with the keys. Then they called and said they could not reflash the ecm they assured us they could from the beginning. We got charged 200 for them to tell us what we already knew and their reason was the guy we spoke to no longer works there, but what about the other guy and the paper we left with them? Theyre rude and completely horrible.

Just window shopping. New vehicles

I needed tailgate work for my truck. I went in and was greeted immediately. I usually see dealerships as pushy but they did very good work on my Ram 3500. Thanks!

I came hete for an oil change. The service was fast and the people are very nice.

Not customer oriented. Only Dodge dealer close to me to get service.

Good fast kind service.

Great service and very friendly, I will be back.

We love our new chevy. Hope everone like my pic of it.

Lied about condition of vehicle. never again will my car come from timbrook

Excellent customer service!

They did a great job and great customer service.

Had some small issues but the service writers took the problem seriously and made things right

They sell cars at competitive pricing

Fast great work

Terrible customer service in the service department! Ill never be back!

Great place to deal with!

Bought a used jeep

Pressured to buy

I took my 2016 Chevy Cruze to Timbrook Chrysler for collision repair. They’re a Progressive Insurance Certified Repair Shop. There were issues with the engine light during the accident. I was told it was fixed. When I started the car to leave after the repairs, the engine light was on. I took it to one of their sister dealerships the following week and was told, (1) a wiring harness was torn off during the accident and (2) a canister of some sort is loose and needs replaced. This is absolutely unacceptable to allow a customer to leave without repairing any of these issues. They’re recommended by Progressive, wow, I would NEVER take my car back to their facility. They blatantly lied and never even checked to see why the engine light was on. They’re only concern was cancelling the engine warning light. Must do a MUCH better job and be MUCH more thorough with future customers. VERY SAD AND VERY DISAPPOINTED!I’m very surprised that I have not yet been contacted and/or even offered anything for my trips back and forth to Lavale/Cumberland from Bedford. Hopefully, my appointment this Friday at 10am will put an end to all of this.