This entire operation is run very well. Initially when I called, they had no record of my stove (probably because the original model broke and was replaced after four days). However, the associate did a great job of searching and finally found our stove with the associated extended warranty.Our service call was scheduled very quickly. Austin arrived on time and completed the repair in less than 30 minutes. He was very professional, wore a mask and had booties covering his shoes.Any future products I purchase at Lowes will definitely have this warranty added. Unlike many warranties, this one by Via was quick, easy, professional and worth the money.

Service Representative Fred was extremely professional, prompt with arriving on time wearing his required PPE mask, had a very friendly personality while greeting with a “Hello”Fred was so prepared & knowledgeable that he already had the replacement part on his work truck before seeing the non working washing machine! He even offered smart tips advising on proper measurements of detergents. Blessed to have such a wonderful worker on your team!

I will always ask for Lucas and Ronnie if I need other services. They deserve a raise! They arrived promptly and went right to work. They were both very pleasant. They resolved the issue within minutes. They worn covers over their shoes, parked where I asked them to and respected my age.

This is the third time that one of our appliances needed repair. This is also the second time that FRED came to our residence. Freds professionalism, and knowledge of the products he services is what compelled me to take the time to send a note of gratitude.Via Appliance Repair, you are lucky to have Fred work as one of your representatives. He shines a good light on your company.

Fred was our technician and he was wonderful! He was very knowledgeable and professional. He spent time and adjusted our freezer door. We definitely were impressed with him and would ask for him again. He was a very good representative of VIA Services.

Thank you Via Services! Your Service Tech (Ronny, Job# 532270) couldnt have been more professional, kind, honest, timely and accurate in the quality of service he provided! Please clone him! We need more techs like him in your industry. He represented your company well and makes me want to use your service in the future. Thank you!

Wonderful warranty service provided by this company. The office staff were helpful in putting us on a waitlist for an earlier appointment, which they did eventually fulfill. Our repair took 2 visits from 2 different teams, and all of them were very friendly and highly professional. They called us when they were on their way and arrived on time. They wore booties and COVID masks and kept their work area clean and were careful with our wood floor. Most importantly, they quickly diagnosed our problem and implement quality repairs and fixes. We are back in business and appreciated these folks. We would highly recommend them.

Customer Service is rude. Phone system half works. What company cant schedule out more than 2 weeks, very incovient for working people. They need to get better agents with customer service skills.Monica was not helpful, if you dont book something in 2 weeks your ticket gets closed out and that means no fix, now I have to remember to call back and change that to week that someone can be home. I am not on there payroll and seems like I have the work to do and not them.

The technician Fred came in and fixed our fridge in a timely and respectful manner. He is knowledgable and determined to find out the issue at hand. I would definitely recommend him for any repair service.

The technician Carl did an outstanding job. He disassembled the ice maker tray, found the fill tube frozen, and put it back in proper working order. He took time to thoroughly explain everything and answer my questions. Professional, friendly and courteous. 5 STAR SERVICE!

My technician was Eric in richmond, va. He was on time, courteous, and very professional. Took all precautions (mask,booties,gloves) and was good with my dogs too! Eric is awesome, thanks for your service!

Today I had the pleasure of working with Fred to fix the casing on my brand (one year old Whirlpool fridge). While I will not purchase another Whirlpool product, I would happily work with Fred again. The repair he provided actually looks amazing and I was delighted with his professional Independence and quick work. I honestly cant believe how nice it came out and although it was quicker than expected, Fred clearly took time to ensure it looked nice!

Fred brought the ordered part that Daniel ordered last week installed however another part was needed so he went to his truck and installed it but the machine needed yet another part. Fed called Daniel who was on his way home but had the part necessary. within 15 minutes Daniel arrived anc both installed it. With all their combined efforts the machine need yet another part which needs to be ordered. My washer still does not work but the efforts of both men was incredibly nice. Five stars for them both!

Exceeded Expectations!Our technician, Justin W., was outstanding!He showed up exactly on time and was very friendly, professional and extremely knowledgeable. He fixed our dryer issue efficiently and presented a lot of helpful information and suggestions.It is evident that Justin enjoys and takes pride in his work; he keeps up to date with the latest trends and upgrades in his field. I would absolutely utilize VIA Services in the future, and highly recommend Justin W. in particular.

Great service! This company ROCKS!! They only service kitchenaide and whirlpool brands but they are good. I always ask for Kevin as he’s one of the techs in my area that I really like. He’s top notch, professional, personable, friendly, efficient, and highly knowledgeable about my refrigerator. I highly recommend this company. We use them even though it’s extra work involved for us in having to get our invoices reimbursed through our warranty company. Still totally worth it.

A gentleman came out today, I didnt get his name but I wanted you to know he was very friendly even though he is a raven fan.lol. he was on time and was able to take care of the problem we were having with our dryer. I would highly recommend your company to everyone I know. It was a pleasure meeting with him today.b

I thought for sure you my gas stove was dead after the self clean feature melted the control panel and locked the oven but John P. came and fixed it. He was friendly. My husband and daughter literally raved about how cool he was. He apparently gave advise to my husband about our other whirlpool appliances while he was here! I called over the phone while he was there and hubby passed my questions along and John P. was on it. Its workers like this that make all the difference. Friendly and knowledgeable. Cant beat that with a stick.

We greatly appreciate the excellent service provide to us by Demmooute and his Colleague, today. They arrived on time and they were very professional and courteous.

Tim S. was a great technician! He arrived on time with all of the needed parts for the repair with him. He did the repair in a timely manner and was extremely polite and friendly.I wont hesitate to call if I ever need any more service.

Great tech. Very professional and informative.You are fortunate to hav him on your team!

Fred was incredible and so far I believe he finally fixed this problem after 3 other repairmen tried! He was polite and professional and thorough!

Excellent service rep (Kyle)....professional, courteous, neat and knowledgeable. Highly recommend this company and will definitely use again when needed.

Brian Rogers was fantastic. He spent time explaining what may have been wrong with the microwave and repair options. Should I have future problem with my appliances I will be certain to call Via Appliance Repair and request Brian. Thanks!

The man was very polite and very quick. He came in and went right to work! Thank you guys so much

Thanks to VIA for repairing our fridge and freezer. Marc and Justin were cordial and efficient. We hope more manufacturers will contract them for repairs.

Exceptional service! From on the phone keeping me informed to the service. Lucas is the very best. Explained everything what was wrong to fixing my refrigerator. Very friendly, knowledgeable,just all out exceptional service. Thank you Lucas!☺️Very happy customer ☺️

Sal was great! He was very knowledgeable, prompt and courteous. He found the problem with my Maytag dryer and now it runs beautifully. I highly recommend Via Appliance Repair!! It’s so nice to find a company that does nice work and are friendly too!

Great pre-service communication from Via, including name of repair person and repair time window. Randy was right on time; very professional and helpful. Took care of water fill issue on warranty. Definitely would use this repair service again. Randy was excellent.

We were very pleased with our service from VIA! Our technician, Fred, was Amazing! He was knowledgeable, prompt, efficient and maintained a clean work area. He also respected and observed Social Distancing guidelines. Our Refrigerator/Freezer is working well. We highly recommend VIA, specifically Technician Fred.

My Tech Austin was great…, he was knowledgeable about his job and really fast.I highly recommend their services

I was very pleased with the service. The TECH did a diagnosis and explained to me what was wrong with my refrigerator. He was very knowledgeable. He told me what parts I needed and they were ordered. Once the parts came in I was notified and the same TECH came in, set up for repairs, and got the job done. He explained what he did. He was very good at what he did and he was nice to talk to. I am satisfied with the outcome.

Fred was very professional, knowledgeable. He thoroughly inspected the washer. He was able to detect the problem and replace the malfunctioning part and restored the washer function. Excellent technician. Wish there were more like him!!

It is with a great deal of gratitude and appreciation that I write this review for Neil, the technician who came to our home today. This gentleman is the standard that all who deal with public needs should use as the model for efficiency, intelligence, and genuine concern for the customer. His ability to diagnose a defective appliance and to determine the solution is remarkable. A true valued employee of VIA. This man should be acknowledged for his professionalism and work ethic. Cliff Konstans

Very satisfied with service from Eric F. Very knowledgeable, helpful. He knew and could readily explain evolution of washing machines technological components. He explained the different sounds one should expect from this model machine and which ones are outside of specification.5 star - my satisfaction with this service visit5 star - 1 visit to address my concern5 star - for technician who serviced my service request.At the present time, I would rate Whirlpool product (Maytag washer) as 5 star.

Technician Bernie came out and diagnosed the issue our 3 year old Maytag washer was having. It would intermittently not spin out after the rinse cycle. Since Maytag has no setting for “spin only” that meant our clothes would be soaking wet. Bernie ordered an Inlet Valve Console.The part arrived in about a week’s time and a different technician, Andy, came to install it.Both technicians were very professional, polite and knowledgeable. I waited a few weeks to do this review to see if they had repaired the washer since it was an intermittent problem. I am pleased to state the washer seems to be working properly.The only issue I have is with Lowe’s, where we bought this washer and a dryer. They sold us a 3 year extended warranty that is only good for 2 years. They totally misrepresented the extended warranty as being for 3 years by saying it covers the washer from the date of sale instead of beginning after the manufacturer 1 year warranty expires. But that’s on Lowe’s and I will never purchase any appliances from them in the future.

There was condensation outside our Whirlpool freezer door. We called the Appliance Protection Plan (Home Depot Warranty)and scheduled an appointment to have someone come out. The first company (First Family Appliance Repair) said it was the gasket and supposedly repaired it and even advised my husband to put Vaseline all around the Gasket to make it a tighter seal. We noticed it again a couple of days later. We called again and the APP set up an appointment with Via Services. Fred was our technician. He was very professional and knew exactly what the problem was. He said that we needed a new door and ordered it on the spot. We were very happy with the service that Fred provided.

I must say I was extremely impressed with the service on my Whirlpool dishwasher from the phone call requesting service to the service man that completed the repair. The repair man was pleasant and knew the product. He quickly accessed the issue and following replacing the part, ran the machine a short cycle to be sure my dishwasher was operating properly.

We hadnt quite lived in our new house yet a year and our dishwasher started acting up. We called VIA Services and they looked up our warranty and saw it was still in effect. They quickly got a repairman out here after the part was order and arrived. The repairman did the replacement quickly and efficiently. They are on the ball! I recommend them highly.

Shawn D was the technician and he was very professional and very quick about replacing some parts in our Kitchenaid refrigerator. He very kindly answered my questions about the service while he was working. He worked very quickly, and clearly knew exactly what he was doing.

The technician Neil was outstanding. Prompt and courteous. Had parts on the truck to finish job, only took a little over an hour. Price was very reasonable.

Reference job #530743. Tim provided outstanding customer service. He diagnosed the problem and explained the issues in layman terms. I asked him several questions to insure I understood the issue. If I had any other appliance problem I would personally ask for Tim.

Great at providing updates on service and status of the items needed for repair. Needed my Kitchen Aid Microwave door serviced and even with the delays due to COVID it was not that terrible of a wait. The technicians were both very nice and polite and showed up within the arrival window.

Daniel did a very thorough job with my dishwasher and gave me helpful tips on how to maintain it to prevent clogging in the future. Love this company! Will use it again. Thank you!

Turner was excellent and had outstanding manners. He came and did the job efficiently and we are very pleased that we have ice.Thank you Turner for your excellency.

Great communication with office staff. Also great tracking of the techs progress during the service day through their online service. Neil was very knowledgeable and explained everything to me as he did the work. Price was better than I expected too! Will absolutely use again if needed!

Justin W (job # 517023) was professional, VERY nice, and fast. He was able to fix the issue in under 10 minutes and was personable throughout. I would recommend anyone in their service areas call them first!

Justin showed up right at 8 am. He was courteous and very professional. He explained how to use the newly installed part and was efficient. Another excellent service call. Thank you!

I was very satisfied with VIA and their technition Sal. He was professional and very knowledgeable. He repaired our Whirlpool freezer/ refrigerator he was on time and wasted no time in diagnostic and repair. We are very satisfied. Also Sal followed CDC guidelines and wore a mask without being asked. Very impressive!

The technician was fantastic, he does this often. The rest of the company is absolutely awful. I have not experienced worse customer service in a very long time and I work in this field. They took my money before the repair was even started and when they couldnt meet their own deadlines, they kept rescheduling me, not showing up when promised and in the end cost me thousands of dollars being off work and I ended buying an entire new fridge because they could not fix mine after I waited over 3 weeks to get it done. DO NOT USE THIS COMPANY

My technician (Austin) was excellent in diagnosing the issue with my microwave. Once the parts came in, Austin and fellow technician (Zac) were both professional and very fast in fixing the microwave. Both technicians were professional and courteous.

Excellent experience with the techs. They clearly know what theyre doing, had all the right tools, and right attitude. Professional, respectful, and were masked up. Seeing how our kitchen has all Maytag appliances now, well keep VIA on file. No need to call anyone else.

The technician who came over to help was super knowledgeable and professional. He was able to diagnose my issue within 2 seconds of seeing the refrigerator. He was very helpful and would definitely refer him and this service to anyone.

VIAs technician Chris did a fantastic and professional job getting our Maytag washer back in service. If you end up having Chris show up at your door, you can trust him to get your machine back to like new condition. Not only will he get your machine be back in service, he can provide a wealth of information to help you keep it running right. Thanks VIA and Thanks Chris!

They company kept me updated on the appointment very well. Randy K came and fixxed washer very quickly. Explained what he fixxed and made sure was working properly before he left. Randy K. is 5 stars. I had to wait a week for the appointment. So I went with out a washer for a week. But in todays environment, a week is not too long to wait I guess.

Fred the technician was on time, professional and made sure to explain to me all the issues and the steps he took to make the repair. He was a pleasure to deal with and I would highly recommend Via Appliance Repair to service all my appliances.

Highly recommend! Our technician Austin (AR) was on time, professional, extremely knowledgeable and very polite. He quickly diagnosed the issue and was able to get us up and running in no time. Referring to Job #519609 and #519610.

Technician (Bernie, Job #526363) was fantastic! Prompt and courteous

After having nightmare after nightmare with dealing with other service companies, we were referred to VIA for our Whirlpool refrigerator. Our experience with VIA was great. Fred was our technician. He was very helpful, and knowledgeable. He made sure that we had a working refrigerator. Great quality work!

My technician was Fred and he was beyond awesome. He listened to my concerns, diagnosed the problem, explained it to me and fixed my washer. He was very nice, professional and patient.He gets 10 stars in my book!! Thank you so much for your service

Fred was prompt, courteous, and very detail he kept us upraised of what he is doing and what the next steps are going to be. Very detail

My repair person, Austin (AR) showed up early. He thoroughly understood my explanation to the trouble I was having with my washer. He ran diagnostics and identified the failed part. The best part of the repair was he actually had the part on hand and made the repair. This is the best experience I have had with a repair service in years. I recommend Via Appliance Repair.

Our service technician Tanner was very professional and courteous!In all the years we have had service technicians in our home, none have exemplified the work ethics, professionalism and courtesy such as TannerTanner came in and went to business by repairing our dryer and cleaned up after completion, leaving no trace of service!Via Appliance should be proud to have Tanner representing their company!!👍🏽

Zac came to my house and fixed my dishwasher. He wore a mask the entire time. He was professional and neat. He cleaned everything up. He was very nice and friendly too. I would ask for him if I needed another repair.

We used Via for our Whirlpool warranty service. The needed parts were backordered so we interacted with two different service technicians. Both were very professional and prompt. We received calls and emails giving us updates about when the technicians would arrive. The track your tech feature was super helpful so that I could see where we were on the schedule. I would definitely recommend Via!

Job # 493706 We purchased a new Whirlpool Fridge during February 2021. The Control panel failed to work after a few weeks. Austin D from Via Appliance Repair conducted an inspection. It was determined the door was defective and a new door was ordered. Technician Austin D returned to install the new door. He was knowledgeable and professional. The door and functions are working well. Thanks for a job well done!

Great experience working with them. Got an appointment quickly for a broken ice maker and fixed right. Service tech Rob was very professional and thorough. I highly recommend via for appliance repair

Our 19 year old 42 Kitchenaid Fridge had what turned out to be a couple leaks that were diagnosed and serviced by Sean. He was prompt, courteous, neat and most of all, fixed my fridge! Highly recommend.

Service was scheduled quickly. The technician (Justin) arrived on time. Was very professional. Worked around our two year old constantly wanting to join in on the job. And got it done quickly. I cant say enough good things. If you get him, you are lucky.

You sent a representative out to my house on April 19 and I have to say he was the most courteous/professional/friendly service person I’ve seen in many years. I hope you hang onto this guy, as we have had many people in and out of our house over the past year as we are renovating it completely from top to bottom. Nobody has even come close to the level of service that we received from your tech. I cannot say enough good words to adequately express how happy I am with your tech. I do not know him nor have I ever used your service before the will highly recommend in the future.

Justin is a very professional knowledgeable gentleman who is enthusiastic about serving the customer. You may send him to do repairs for us again...we will welcome his attentive and thorough service.

Austin was out repair tech and he was prompt, courteous, and extremely professional. Repair completed in minutes and we were back in business. Would highly recommend Via to others!

Had a freezer that was not working last week and had to wait for service. The technician was very knowledgeable. Checked many items and it seems to now be working properly. Thank you for a job well done!

Our technician was Fred. He was always prompt and professional. He promised hed be the last tech - in a long line of non-Via repairs before him - Id have to call to get my fridge fixed. He was indeed correct and was relentless in finding and fixing the issue.

Two gentlemen came out Fred and Taylor. They were very quick checked everything out and found the problem with the washer. Very efficient very clean working conditions. Represented the company with professionalism.Highly recommend this company going forward to any needs of appliances.

While we are now on week three without our refrigerator and service call number six is scheduled for tomorrow, Via’s scheduling and communication throughout this process has been good. While I’m frustrated with the process, and Whirlpool in particular, your tech Austin has been great. He’s been out twice and he’s the perfect blend of professionalism and friendliness.*editing to reflect service call #7 -Ronnie’s tenacity allowed him to find and fix the actual problem. I appreciate his dedication and unwillingness to just order yet another part. He troubleshot/worked on my refrigerator for over 4 hours until he was able to get it working again. Many thanks to Ronnie!!

Zac provided excellent service. He explained what was wrong with our washer and fixed the issue. Very thankful!

Very helpful, professional service from Demonte. He educated us on the washer and answered all questions. Exceeded expectations.

Service technician Bernie was personable, courteous, fast and efficient. I would not hesitate to use your services again if needed. Thanks so much! Linda Sherman

The service technician arrived on time and was very polite in answering my questions. Even though he wasnt quite familiar with the new parts provided for the repair of my dishwasher rack he quickly figured out the correct installation. He was very professional the entire time. I am very thankful for his expertise and being able to restore the use of my dishwasher.

Ezra was phenomenal. He arrived early, efficiently located the freezer problem, and made the repair. He was extremely professional throughout the visit. Recommend giving him a raise!

Shane was very professional, knowledgeable and earlier than his schedule appt. an unheard of event in todays world. Via was very friendly and organized. I would recommend them to everyone who need appliance repairs.

My technician Zac (ZR) was very professional and really knew his stuff! Not only fixed my washer on the first visit but actually gave me alot of knowledge on how to best use my washer in the future. I would never want another company working on my appliances after this wonderful experience. Sticking with the whirlpool brand so i know VIA will be there if I have any issues!

I was able make an appointment to repair my brand new Maytag Washer within a short waiting period of 3 days from the time I called in the problem. I was notified of the appointment in advance, and was able to keep track of when the Technician would actually arrive. My Tech arrived on time was Very personable and knowledgeable, and was able to diagnose the problem in short order. I am disappointed that a brand new washer was defective,(not Vias fault), and I am going to have to wait for parts to arrive before the actual repair is completed, but so far I am very satisfied with the very professional service from Via Appliance Repair and the my Tech person Ezra.

Thank you Roberto! My KitchenAid Range needed the igniters replaced, and VIA ordered the parts and came out to install them. The technician was on-time, competent, and pleasant. He explained what he was doing and carefully tidied up after himself. His actions reduced the stress and unpleasantness around appliance repair.

The repairman who performed job# 528380 0n 9-15-21 was very helpful, professional and efficient. Id recommend their services without hesitayion.

Roberto from Via Appliance visited to repair my washing machine. He was excellent! I highly recommend Via Appliance for service and Roberto in particular.The entire experience was top notch--on time, prompt professional service, and sensitivity to the situation. It turned out that the problem was a simple one of a leaking hose. Rather than over-charge me and withhold information, Roberto charged me for his time and materials and advised on repair and maintenance going forward. Excellent value and service, especially during a pandemic. Thank you Roberto!This is a long delayed review for service in 2020. Still, I wanted to put in a good word for Via Appliance. I will call Via again for my local appliance needs.

Shane B provided a overview of the of his investigative process in determining the issue with the ice maker. He was very thorough and left no stone unturned. He ordered replacement parts and provided specific instruction on the next steps to resolving my issue.

Roberto was the 7th VIa repair person to work on our new Maytag washer and its replacement over the last year. While it has taken up to 3 weeks to get each service call, the technicians are very professional, polite and efficient. Roberto appeared to be the most informed about our machine. He worked quickly and we hope finally fixed the machine.

My Maytag washing machine was under warranty and Via is the local appliance contractor for them. The first visit found a bad gear case and the tech was really in and out because the part had to be ordered. He barely looked at it. (he’s no longer with the company from what I hear). Well the second visit was by an awesome dude named Mitchell who went above and beyond. He found extra components that were shot and replaced those as well and helped me move the washer back into place and took his time testing it. He was respectful, social, but most importantly REALLY knew his stuff. A rarity in the trade to have someone so knowledgeable at such a young age. If you need service I highly recommend asking for Mitchell to be your tech. It’ll get fixed right the first time.

Technician was pleasant and helpful. Showed me what he thought was the problem and corrected it. When leaving said if there was any problem to let service know.

Gill was right on time. He was very courteous and professional. He installed a new rubber seal around refrigerator door, making sure it sealed correctly. He then took time to align the doors. Always nice to have great service with a smile!!

I have a Whirlpool dryer less than a year old and it was making an odd noise. The techs came out to diagnose the problem, order me a new motor and so far so good. The tech was friendly and wore all the protective gear for COVID. Great service!

Michael came out and fixed my washer. He was awesome. Very friendly and very helpful. I would recommend him.

The Whirlpool service technician arrived when promised and fixed the problem. He was polite and skillful.

JUSTIN L, out of Manheim location, greeted me at door with ID, announcing his name and the company and his purpose. Gathered info about what triggered the error code in our 1 y o dishwasher. Removed access panel... discovered water accumulation in tray and tracked to a plumbing problem, rather than a dishwasher issue. Explained everything. Suggested corrective measure by plumber. Explained company policy to return if plumbing didnt correct problem and not require us to call protection company again unless a new problem surfaced with the dishwasher. Very professional, friendly, and knowledgeable. All on a late Friday afternoon service call without any indication that he was rushing to finish. Terrific service.

Our technician was very professional, very competent and quite friendly. We felt confident about his diagnosis of the problem, and his actual repair was quickly completed. He suggested a few ways to avoid further issues. I certainly would use his services again.

VIA Services did great work! They fixed our whirlpool refrigerator that was under warranty. The technician was kind, on time and was able to repair what needed to be fixed. Thank you so much!

This company is absurdly over priced. They charge $120 *just* to come look at the job, before labor and parts are charged at all. They are unwilling to apply the cost of that visit to the cost of the repair. There are much more reasonable repairmen around. Skip these thiefs.

I scheduled a repair man to come in because my washer had been making a lot of noise. I don’t normally leave such poor reviews but he was condescending and did not even run the full washer cycle to hear the noise, but charged the fee. He didn’t even attempt to open the washer, just told me I was overloading the washer and there was nothing to do but let it die. I put in a load after he left and it was still making the noise. Waste of money and time.

On 9/13, a quality job was done in repairing my microwave. The technician was very informative...explaining just what was needed to fully understand the problem with the equipment.