We love our RAV4 we got at their 101 used car lot next to main lot Jacob was very helpful getting us into it. Again we love it and now we get out to see the epic views of where we live

Did a great job managing my special needs as a disabled person, appreciate how they went the extra mile when I asked them to do so! 5 stars!

I was honestly not a happy customer due to some weird and unfortunate circumstances. Thats until Brady and Mr. Tom Noble took over! They both went ABOVE & BEYOND. I am so impressed by their commitment to care and put the customer first. I am proud to live in a community that provides such heart warming service. Thank you both. From the bottom of my heart. As soon as you both took over it was bing, bang, DONE!! Youre awesome and the world needs more men like you!!

They have available staff that are not real pushy. The area inside and out looks very clean and nice plus they have a sitting area with wifi and a nice eating or drink place indoors. Foods, dessert items coffees and soda pop. Very nice and right on the main Hwy

This was my first time getting my car serviced at this dealership. I stopped in this morning to make an appointment. Brady told me that I could come back today at 3pm. I arrived, drove right into the service area and was greeted by a woman. She got my car in for my service right away. It didnt take very long and they asked if I wanted a car wash. So far, so good with this Toyota Sienna that I bought a year and a half ago. I felt I got great service today at Coos Bay Toyota.

Fabulous staff and a great bistro while we waited.

I have always thought that the Prius dealership handled my recalls fast and efficiently. That being said I havent had to go in there for about a year. Today I was stuck in a parking lot with my 2011 Prius with an error on my screen . I called and asked to talk to the service guys and the service assistant answered the phone and I told her that I needed to find out how to bypass the error because I was stuck in a parking lot. And could not go backwards forwards in gear etc. She said she had no idea what the message was and sorry she couldnt help but it would be about the 16th which is 15 days away before she could give any assistance to me. I wasnt happy. I ended up calling and asking for assistance by another person and the other company, sent somebody out, got my car started and helped me get to their place to make sure that I could get a battery put into my car because that was what was causing the issue. They fixed it they replaced it within 30 minutes and charged me and affordable price. I am very disappointed in Toyota in coos Bay at the moment. The person below responded to this review asking me to contact them. I did so and they never replied back.

I have, since buying my car there, always brought it in for its periodic service needs, the car has been 100% reliable, and though it was 2nd hand, not new, they have treated it and myself as a 1st class customer with every courtesy. If I needed new tires, they had no problem with my getting them elsewhere, if I found a better deal, ( Im a bargain hunter), I was never subjected to any high pressure, or pressured in any way whatsoever. I have had a 3 year, very wonderful relationship with this dealership, and I would highly recommend buying a car there, as well as having it serviced there. Very straightforward, and honest people there.

I pretty much knew what I wanted in a car, and just wanted to look around and maybe test drive a few. The salesman, James, was very patient and answered all of my many questions about the vehicles. After a few test drives I knew it was the time to purchase one. I am very pleased with my new car. Also, very grateful to a very nice salesman and Amanda in the financial office that made the sale a great experience.Thank you!!!

What a phenomenal dealership!!! Both Bill and Steve were wonderful to work with. Steve always replied promptly to messages I left. He was very patient in explaining how everything worked on the car and said he would always be available to assist me in the future. I HIGHLY RECOMMEND!!!

Friendly staff and welcoming waiting room. Service person provided a detailed explanation of the results of the inspection. Work was done in a timely manner and cost was compatible with the estimate. This is a top notch operation and one I highly recommend!

The girls in the cafe always remember me and my kids, and my puppy they are sweet hearts! The maintenance service staff are amazing as well. They just need to get rid of the lady in charge of rentals, very rude and unhelpful, made renting a bad experience.

Ted, Lori, Brad and crew consistently deliver top level service when our vehicles require maintenance.Their attitudes are positive.Their knowledge of Toyota products and delivery of services is really outstanding. They go above and beyond what could be expected of normal service.

Best Toyota shop I know. Very generous with work, meaning they will go out of their way to accomplish an issue. Their lobby is like hanging out at home with free wifi, big screen TV, super clean and up dated restroom like visiting grandma. Waiting for a rig to get checked on is hardly a wait. They will even make you lunch either comped or for a price you cannot beat. Personel are usually knowledgeable, no one knows everything and they dont pretend to, very down to earth. Sales people are sales people everywhere haha not knocking just give me a little space and they actually do a fair job at that. And when they give you your rig back it is always clean and washed even hand washed and dried if you prefer. WHO DOES THAT THESE DAYS, they do! They have even drove down and met me in the past to deliver my car when I could not pick it up. Super people. Maybe that is a Toyota thing IDK Grants Pass Toyota drove to Cresent City to a rental shop to get me when buying my last car. I love Toyota. AND I PREFER COOS BAY TOYOTA. I also prefer my 2020xse over my 2018se by far and I drive the hell out of it. 😃

Coos Bay Toyota was very clean, polite and the service person even provided his cell phone number if I needed anything. I loved the little cafe they had in the dealership, they had everything you needed, plus washed my car.Great dealership, great customer service

I always get great service from them. But in a recent service. They forgot to perform an open recall correction. Now I have to take time out of my busy schedule to reschedule to have this done when it could’ve been done when I was having the car serviced. I think that’s a huge mistake service advisor needs to be better aware of the cars he is servicing.

The work they do is good, but took it in for one thing picked it up and the door was out of place, causing it to make a loud clunk when shutting. They insisted they didnt cause..what theres goblins in the parking lot that got in between them being done and me picking it up? I think not..

My service Manager was Annie, she was very clear on all the charges and maintenance that was going on with my vehicle. And even though I had multiple issues with my vehicle. She was able to get the price down to something that I could afford. And set me up with a 10% veteran discount. Definitely one of the BETTER interactions. That I have had with Toyota.I’ll be sure to make the Coosbay location MY go to Toyota dealer. (Also they threw In a free headlight restoration. Which was very nice of them) THANK YOU!! guys at Toyota!!!!

I love Coos Bay Toyota. Annie in the service department is the best. Very sweet and friendly. I recently had to put my car in the shop. The price quoted was a bit out of my price range. She (they) were able to work with me to get it to a price that I was able to pay.

Staff always friendly, courteous and helpful. Service is as quick as the job allows. My last service was for a safety recall. I expected to be there pretty much all day. Job was completed within three hours. To do the job the service tech had to drain the gas tank and put the gas back when finished. Im impressed!

Always a great experience dealing with coos bay Toyota. The prices for service are a bit higher here but everything is explained in very good detail on what will be done before handing over the keys and they give you how much to expect the service to cost. Mine actually cost less than the estimate! Great work coos bay Toyota !

We had one of the best car purchasing experiences at Coos Bay Toyota! We received a fair trade in, and a good price for our new Highlander without needing to haggle and without being pressured by the salesman. I would recommend Coos Bay Toyota to anyone looking for a new car experience from a honest and friendly dealer. Their staff are the best!

Very friendly and helpful employees at this dealership. They were able to do all of the appropriate necessary services to my full satisfaction and ahead of schedule.

I was traveling through the area and had truck issues. Brady was very very helpful and accommodating! Would definitely Recommend this place. The whole staff went above and beyond to help me out and take care of my Toyota. Thank you again!

Working with Kelly and the rest of the crew at Coos Bay Toyota made it such and easy and welcoming experience. The test drive went well, we tried two vehicles, and ended up purchasing a third. Only issue, we were told it had remote start, and we’ve come to believe it doesn’t, which is an inconvenience for my wife, who is the primary driver.The scheduled maintenance visits are in and out, no long waits.I would absolutely recommend Coos Bay Toyota.

Service mgr was awesone..helped me with a clients car..let me join their bbq..fast,efficient and FRIENDLY!!OTHER dealerships should take notes from these folks!!

Coos Bay Toyota is a nice friendly place that is aimed at service. The volume in service department makes for long waits but theres free coffee and a snack bar with places to sit and waste your day. So plan lots of time if your going to wait. Ive complained about a leak after my first oil change 3 years ago that was just acknowledged last week. On purpose or poor quality work not sure. Not overall happy with the service department but what can you do. Good luck!

Wonderful customer service. They were very professional and accommodating. They gave me a ride home and kept in contact throughout the day. Work was done at the price that they had quoted and they even washed my pickup. Thank you so much for such good care of me

Coos Bay Toyota always has exceptional service and goes above and beyond every day! Mad love ❤️

I don’t think battery problems on my hybrid should take a three week wait for an appointment.I also believe $125.00 to tell me I need a new batty is unreasonable, especially since I mentioned I thought that was the problem.I care enough to shop local and support your business. I expect you to appreciate the respect and loyalty I have show you.Thats indicates I am less than pleased with the service I had.The intake lady is very personable and did a good job.

They are the best..from sales to service I recommend them to everyone and we drive from Roseburg over 2 hours when our cars need service.

My experience was verrry nice. No pressure...no worry...no concerns.Very easy. Very pleasant.All questions answered with courtesy...playful bantering making it fun...and absolute respect. I highly recommend this Toyota Dealorship.

Great place, got a great cost of a tire change and an alignment. They lowered the cost after service on top of a veteran discount. They were all very helpful and kind.

Went in for a leaf spring recall and wow I was floored on how nice the dealer is .. they have a sweet lounge area with a fireplace and a little restaurant area .. as for the service it went great …

Would never buy or take a Vehicle here. A friend went in for some service work, in the process they had their car damage by an employee from backing into it. They tried to deny,finally admit fault and now still refuse to repair their car the correct way! AVOID

I would like to change my rating to a complete 5 star. Coos Bay Toyota Is a 5 star dealership. Head a great experience buying my new Toyota tundra. Thank you I really feel like I got a good deal.

I was put on the fast track. Leaking oil. Communication was excellent 🤗🥰

I told them THREE TIMES that I just had an oil change; the person writing down the orders repeated that fact every time, yet I was charged for an oil change to the tune of $215.42. The had the wrong license plate number for my vehicle. The person at the service window couldnt explain to me why I had to pay $783.09 for less than four hours of labor. (It was explained to me by others, though I do not agree with that system.) When I voiced my concern about the labor cost, the man asked me if I wanted him to fix it, but then immediately placed blame and guilt onto me. He said things like, Well, you signed the paper saying you would pay for it, and Dont you want the workers to get paid for their labor? I am positive they do not make $115/hour or benefit monetarily for completing the job in less time than allotted. This happened Friday. It is only Wednesday evening, but I havent heard from Toyota yet, even though I sent e-mails to the person interacting with me, and a copy of it to his boss.

Awesome place. Oil change and z nice clean Lexus. Great customer service.

Had my Prius towed in with hybrid system issue. It took a while to get on the repair schedule but once on the schedule the repair was quick and reasonable. Communication with the service advisor was great.

Excellent service! I cant say that enough. They were friendly and helpful, and have been everytime I stop in.

Great to work with fast and efficient. I love my new car. Thank you to my salesman Kelly. I would use Coos Bay Toyota again for future car purchases.

Brody was very helpful and very polite. He had so many things he was doing while the 3 girls one said manager and the cashier did nothing and I couldnt tell if Brody was talking to me or someone on the phone, maybe need to adress that because other customers were having the same problem, he needs to actually answer a phone instead of the ear piece or the 2 girls could answer the phone

Had a morning appointment and I was in and out!! Great customer service from all employees. Fair pricing on oil change and service.

Kelly and Glen are amazing and go the extra mile. We have been purchasing vehicles since 1995 and do not plan to do business elsewhere. If they do not have the vehicle you want they will find it.

Employees are always friendly, courteous and thorough with my Toyota. Love their little snack bar for when you have to wait for your vehicle. Professional work every time!

Quick service, friendly safe. Enjoyable wait time :-)

We showed up at closing to test drive and purchase a specific car, the 2021 Toyota Corolla Hybrid. We hadn’t called ahead, even to verify they had one. We’d heard great things about this dealership from our friends, though we’d never been here or purchased from here before.Kelly Milburn dropped what he was doing and immediately located exactly what we were looking for. We test drove the car and found it to be exactly as Car & Driver and MotorTrend had described. Kelly got us going on the paperwork and rallied the rest of the team to get us through the finance and purchase process. At the conclusion, we drove home in our new Toyota.Thank you Kelly, Cyndi, Amanda, and everyone else that went above and beyond on a Wednesday night at Coos Bay Toyota!

The staff was very professional. Steve and Amanda did an awesome job.

People are friendly.. my service advisor keep me up dated on my vehicle at all times. Texting is great idea or calling either way I got hold of my service advisor

I had purchased a new 2021 Tacoma 4×4 in Arizona and was traveling up the Oregon coastline as I do quite often. Since I was just over 5,000 miles I stopped into the Coosbay Oregon Toyota Dealership for a service. Quite surprisingly they welcomed me in without question, expedited my service and had me in and out of there in approximately forty five minutes free of charge. THANK YOU for the GREAT SERVICE Coosbay Toyota! No wonder this is 5th Toyota Ive owned and loved!!

Steve, Amanda and the crew are incredible and I’m happy to be a customer with this group of wonderful Men and Women. Thanks Again

While getting my car serviced isnt my favorite chore, Coos Bay Toyota made the experience both positive and efficient!Online schedulingText appointment reminderClean, comfortable waiting area with free wifi so I could work while I waitedPleasant and efficient check in clerkText updates while I waitedQuick and efficient repair serviceQuick check out serviceThe price was reasonable

As always the service was excellent. Fast and efficient.

This place is great. I like how dog friendly it is and the customer service is good too.

I made a visit to Coos Bay Toyota for my first service visit. What a terrific experience. I was greeted at the door by Allyson who was friendly and very professional. She listened to my requests for repair and service. After they checked in my vehicle, the Director of Parts and Service Ted introduced himself and gave me a courtesy ride to work. When I picked up my vehicle, everyone was helpful, friendly and professional. I highly recommend Coos Bay Toyota. Darin Porter

Your finance lady is truly a gem. We really enjoyed her and she made our visit very pleasant.

They always go above an beyond to take care a me an the fam much love guys thank you again

Experiences always positive. I wouldnt buy a car or have maintenance done anywhere but Coos Bay Toyota.

Steve hooked us up with a great pickup at a great price. Thank you Coos Bay Toyota. Sending our friends your way.

Everyone is polite and knows what they are talking about regarding these complicated cars. Everyone abided by the pandemic rules and made me feel safe. Thanks for a good experience.

By reviews Ive been seein on Facebook, I wont do business here.

From the staff friendly to the dog friendly environment it was a fun and comfortable place to wait while service was being performed on my vehicle. I even heard there is a dog park in the back for customers that have their dogs with them. Well, all of this definitely wins my vote of appreciation. Without a doubt all of the staff I encountered gets a 10 star rating in my opinion; they were all friendly and helpful. Even a beautifully cleaned car when service was complete. Having been a first time customer I will definitely be continuing my vehicles regular service at Coos Bay Toyota and although we have always been a Dodge/Chrysler family next time in the market we will definitely shop Coos Bay Toyota first for our vehicle needs. Thank you all for the great service!!!

Did an amazing job on my 2nd gen 4runner, amazing communication during the process, thankyou Toyota.

Alan sold me a RAV4 with no drama, total professional transaction. I highly recommend Coos Bay Toyota!

Very happy so far with my Chevy Cruze that Alan from 101 Budget Sales help me financed to get the help I needed to buy this car!

Efficient and competent. We will continue to service our vehicle at Coos Bay Toyota.

Great fast and friendly

Great service, on time with appt schedule, very knowledgeable service guys who provide info

Good deal on the car but salesman told me I was disrespectful for not waiting around for him to be done with other clients. Ask for the out the door price, then go talk to the finance manager to make sure the amount is right before getting a check.

Great service. Great car.

Fast friendly and efficient service!

Help me replace my windows shield wipers.

Stopped in to look at a couple of new cars for my wife today. Steve greeted us right away and helped us through every step of buying a new car. Could not ask for better service. The dealership itself is absolutely beautiful and clean with a great selection to choose from. The young lady (sorry I forgot her name) that helped us with the financing was a joy to work with. We got a great deal on a new car with hassle or pressure to upgrade anything. Had a great experience and couldnt ask for anything more. Thank you guys

We had a major breakdown with our Nissan and got towed to Coos Bay Toyota. They were amazing at being proactive in ordering parts while we were being towed in. They were great at taking the time to talk us through the work that had to be done, giving us accurate quotes, and at getting the work done as quickly as possible. Summer in Customer service worked very hard to get our parts in quickly and communicated all work that needed to be done as well as securing us a loaner car. Darren the mechanic took the time to show us the problems by taking us into the shop and under the car and talk us through the work. The whole team went above and beyond!As a bonus the dealership has wifi, computers you can use and a kids room with toys and movies and a cafe.

I recently bought my first Car at Coos Bay Toyota, I called in the morning to ask if a Tacoma that was recently posted was still available and was helped by James. The past couple weeks I’ve had salesmen laugh when they found out my age and what I was trying to buy, believing I wouldn’t be able to get qualified. Having this be my first car buying experience I couldn’t of asked for anything better. I currently live In Las Vegas NV but am from Oregon and would be home soon to buy a Tacoma. James helped me sign everything electronically, got me the best deal, and went above and beyond for myparents when they came to test drive the truck for me just hours after calling that morning. Thank you for everything James, it’s much appreciated.

An amazing crew and absolutely helpful.

Really great service —- I was running a little late and they serviced my car and advised me well.

Had a great car buying experience, got us in and out really quickly.

Wonderful experience! Andy is amazing, the whole process was neat and fast. Attention was wonderful

Personable and professional staff, the usual good service.

I would recommend them to do work on other peoples car cuz they did a great job on mine and treated me very well there

A car wash and then a nice young man attached my new license plates. Always have wonderful service at Coos Bay Toyota.

My Friend and I Broke down and this wonderful person came and picked us up to fill out the paperwork to get a Rental. Will do business with them. Thank You!

Very good customer service and dont goof off when they are working on your car so that they can get it back to you in a timely manner.

I love this place

Welcoming place with a small friendly food service and socially distant tables, tv, magazines, and great, efficient car service.

Awesome service and great customer service!

A very challenging repair to my 2004 Subaru completed successfully and reasonably. My thanks and appreciation to the terrific customer service specialists and techs. You folks are the best.

From online search start to finish this was the easiest truck buying experience I have ever had! I found a truck I wanted on their website, and was able to check availability of this actual truck and ask questions. I filled out an online application and made the trip up to Coos Bay. Their prices were cheaper than other Toyota dealers in the region and they had the same truck they said they had online, (not always the case). Most of my questions were answered via online messenger before my trip to the dealer.Once there I was greeted by an amazing and welcoming staff and an awesome sales associate named Mark. They were not hard pressuring or pushing to sell additional things or services. They were knowledgeable and excited about the vehicles they sell. We were in and out quickly, since the sales team keeps things efficient! Loved the whole experience! I’d highly recommend this dealership!

Not happy. 1pm appointment 3:40. Work not even started 2& half hr. Job + oil change. All I got was a so sorry. I wont go back. Will use Roseburg Toyota.

I have now bought 3 vehicles here. All have been great with exceptional sales team and service team as well. I appreciate the fact that I was treated as an individual not just a number or the next customer in line

Great service

Love going to Coos Bay Toyota everyone is exceptionally nice and helpful. Also plan my visits to service my car during the morning so I can get a great breakfast at the restaurant there. Very pet friendly our dog Angel loves to go also.

Very easy to schedule, very friendly people...fast in and out. Cute little restaurant, and dog-friendly. Professional and all around good experience. Would recommend!

ABSOLUTE NIGHTMARE!!!!Brand new truck has been in 3 different times for the same repair. Last one was an actual recall, after the repair, it still has the same issue with the anti-collision braking system as confirmed by your diagnostics. Called and left messages to speak with a manager, one was on vacation and the other never got back to me. Wrote a letter to the owner of the dealership, sent it registered mail, it was received and signed for on the 11th (24 days ago) no response. Completely disappointed in every aspect of the customer service and overall lack of concern from the company, this vehicle is unsafe to be on the road and I refuse to be responsible for any accidents this failure may cause

Thanks so much for the local community support the Hawthorn brothers have provided during this time period they have been in the Coos Bay area! They and their Staff are true Professionals to all of there customers, regardless if you purchase! Businesses need local customers today more than ever before! Thanks

So nice and profesonal

After a terrible experience at a nearby dealership, I called Sheri to see if she could help. Sheri was excellent, answered all of my questions, even quadruple checked the questions I had. When we got there, we met her and James, who showed us the vehicle. After a quick test drive- I already knew what I wanted- I was greeted with a vanilla latte from their cafe. Cindy handled the financing part- she was friendly and professional and put me at ease. Everyone did, in fact. The whole team was great and so willing to help. We were in and out in just under an hour and a half- they stayed past closing but never made us feel rushed. They know their stuff when it comes to helping out military and we were happy to do business with them. We came from out of state and thought we would have to return home empty handed- thanks to them, our goal was accomplished!

You are a good company and have received 3 cars from the Toyota area and only had one problem (be it was a used vehicle) where the car would switch into 3rd gear on its own. Price rang is good and staff friendly. Honestly helped out another friend of mine when hers broke down and gave her a good deal.