This place is a joke, the mail lady that is on my route constantly gives packages to the wrong person/ address, and I opened a claim but they have not updated me at all on my claim status . I filed a claim online because I HATE going in there because the lines are so long and it takes FOREVER to be helped. Please try to AVOID having your mail delivered to your home especially if you are in the cut n shoot area 77303 Crockett trace cuz the mail lady on this route ain’t worth a dam. She should’ve been fired a LONG time ago !! My advice: go with a digital mail service such as “travelingmailbox.com” or “u.s. global mail so that way you will for sure get your mail and packages

Knowledgeable staff, had no issues with them when I went up there to request my lock to get replaced. Good luck with calling them though. Was put on hold for 40 minutes (which I was fine with, I understand that post offices get really busy) and then was hung up on. I called back again for them to pick up, realize it was me, and then immediately hung up on me when I was trying to check for held mail.

Absolutely disgusted with them. It had been almost 10 weeks and I still do not have a mail box key. So I have to drive 20 miles once a week to collect my mail.I went to pick up my mail and there was none, they admitted they gave my mail to someone else, who has tried to use my credit card and has my drivers license . They never bothered to ask the people for ID just handed them my mail, and if I hadn’t said anything, they would have continued.I called my zip code supervisor and his exact words “ I have 140 employees, how am I supposed toKnow what they are doing”, I said that’s your job.I called the head postmaster Ms McCoy last week and she can’t be bothered to call me back.The only person who had been helpful is Crystal and all she can tell me is “ there are some people that have been waiting 4 MONTHS for a mail box key.I am sorry, but that is completely unacceptable. Someone at that post office needs to be held accountable for my mail being given to the wrong people. But no one will take responsibility for it.Completely unacceptable!

Start by saying, if they wear a red vest they are no help and completely ignorant! Second, management here is no good! This place is a direct representation of the people running it. Joe Biden couldnt do a better job screwing it or the people that use this facility! 3rd, they lie lie lie. Was told 3 months ago I would have a key for my mailbox in 3 weeks! I have to continue returning here for mail only to be told they continue to send it out to a box they won’t give me keys to! The man in the red vest tells me 4 months, the gal standing right next to him taking money for new keys just told a lady 3 weeks! UNBELIEVABLE!!!! This place needs a shake up bad!

Worst post office ever. Always a line of 20+ people

I have a package out for delivery todayMail lady just drove by my house and didn’t deliver my package 📦Now what? Try to call the local post office and since Is Saturday they are closed until Tuesday after July 4th holiday, she still have my package on her truck!!! And they will keep it for the whole weekend !!!!I guess she was on the hurry to go home and enjoy her weekend, she need to find another job!!!!I paid for delivery for my packages, I need them when I expect them!!!

Packages never arrive, a heavier set black female delivers to my area and she constantly updates my shipping as attempted delivery but never actually shows up. I have people living at home all day to receive mail, I tried to call the main office during open hours but they put calls straight to a busy tone. What is happening to the mail in Conroe??

Mrs. Shannon was friendly and very helpful.I wish her great day ahead

Start off positive-the staff who work in the post office are great! However, service to my home is terrible, inconsistent at best and unreliable usually. My packages also get lost or go to the wrong street... I cant imagine being this terrible at my job and not being fired... it has been this way for >10 years

This place used to be great. Idk what happened. My mail lady is amazing though - I imagine they are just too swamped to keep up.

Don’t come here unless you have 1hr+ to spare. waited 40 minutes just to pick up mail, only 3 people in front of me. 30 of those minutes was spent waiting at the counter for the lady to find my mail. extremely frustrating.

This is by far one of the most dysfunctional locations I have ever been to. The supervisor has yet again lied to my face about the whereabouts of a mailbox key. I paid for a mailbox key 3 months ago and have no knowledge of when or if it will ever be done. We live in North Conroe area and have been told multiple stories about why its not getting done. So basically youre paying for a service that does not get done by the federal post office. Personally if I were you I would just pay for a mailbox at the location so you dont have to stand in line an hour every time you go. Youre not able to speak with the postmaster because you have to go through a supervisor who wont contact you. Unfortunately this is Bidens administration

3 weeks ago I stand in line for 30 minutiae to make an appointment to get a passport because they dont answer their phone and their website is complete garbage.Cut my vacation short because I had an appointment for July 6th at 2:30pm, got a text to confirm my appointment.I show up at 2:15 pm and they dont do passports anymore. No text to tell me that, no sign on the door or anywhere in the building stating this. No explanation of why or when I can reschedule, nothing. Just a blank stare from the clerk. I cant stand this place. Nobody knows whats going on nor do they care to learn the procedures of their job.

Terrible service, at this point I cringe when I order something and it has to be delivered through USPS. The woman who delivers to my area has stolen packages, and when confronted they magically appeared in my locked mail box after the mail had already been delivered for the day. On top of multiple packages not being delivered because the mail carrier lies and states they attempt delivery but my house cameras prove other wise. A total disgrace as a government entity. Making a case on the driver for theft and another case to present to USPS main office. This is unacceptable.

My mail carrier clearly cant follow directions cause I just got my daughters birthday pictures and on the package it says DO NOT BEND. but my sorry excuse of a mail carrier bend the hell out of them just to fit in my box. So now my daughters birthday pictures are ruined because they were too damn lazy to follow directions. I honestly want to cuss this carrier out, but that wont fix my issue they need to be held accountable for this.

Kiosk was down again! specifically drove here for the kiosk after hours services. 😪

Recently used Priority Mail Express out of state to send to my home,the carrier scanned the package before the guaranteed time and didnt get a signature that was paid for or deliver it just let it sit for over an hour and then claimed they were running behind,this is a guaranteed service which they dont seem to understand.Have had more problems with mail delivery to my home on multiple occasions packages that didnt show up, received someone elses mail I assume they have gotten ours.

This service is basically non-existent. I find it poor to have this institution to post online they are open yet when being called they state they are closed. Huh??? Also we are new to the area and zero information was given about our mailbox. Tried to obtain that and it is a huge secret I guess. Ridiculous!

This is the worst post office Ive ever been in and thats saying a lot for a military family. It takes a month to get a mailbox key if youre new. If you need to get your mail for pickup the line is always long as there doesnt appear to be many people working here. I will say there is a lady who answers the phone who went above and beyond to get me my mail, but a revamp is in order. If the city cares anything at all they would do something!

Team effort to find a package for me! Well done went above and beyond! Thank you and our route is well served she is great!

Whoever is assigned to deliver 1 day express mail in Stewarts forest community needs to be fired. This has been the 3rd or 4th time where I received an automated text from USPS stating that an attempt to deliver has failed because there is no recipient and a slip has been left. That is a blatant lie, my home office is next to the main door and I have a clear view of my front porch and every car that passes through. No attempts to deliver or slips were left at my residence or our locked community mailbox. This delivery person is falsifying records and getting paid by the hour to do so. This inadvertently creates an unnecessary backlog of people attempting to pick up their mail in person at the USPS office at west dallas street, which bogs down work flow and productivity. I genuinely hope that someone within middle or upper management reads this and rectify this incorrect allotment of budget and reconsider hiring someone who will fulfill the job description of a mailman. Thank you for listening to my TED talk.

Had an appt for passports today. Showed up 15 minutes early, waited in line for 45 minutes, only to be told passport appts were canceled. There was a sign that informed us but the sign was at the darn counter. There were two people (looked liked workers/volunteers) in the front just standing there. They could have told us when we walked in. Or even better, put the sign on the front door so I don’t have to wait 45 minutes. Or better yet, don’t send me a text the day before confirming my appt only for it to be canceled when I arrive. My whole family took the day off basically to make this appt. so at least offer us an alternative instead of basically making us get to the back of the line.

Ive been a customer of this facility for a very long time and the reason I give it to Star is because the automated service never gives a representative its costly stuck on the automated service not everybody wants to talk to automated Services they want to actually talk to a human being its very sad that nobody can answer the phone and you cant never talk to anybody you have to talk to a record it automated person that never gets the answers that you need then if you dont answer they hang up on you which is very rude and thats about all I have to say for this establishment of this business.

I was supposed to receive a package on the 26 of February. No knock, no ring, or any notice of any type. I received a notice from my tracking number saying that the package was undeliverable to my location. It is a residential address and the front/back door location is accessible and I was home all day. Thanks a lot for your extremely poor service.-Update-I know it is a 50 pound item but come on! I had to sit in in my front yard for a while and make sure that the mailman notices me to get my package delivered.

You know these people act as if we want to be there and make their lives miserable. Bad enough you have to wait 15+ mins to pick up a package, you would at least expect the person to greet you back when saying hello. Even when leaving I say have a good day and the dude just looks at me. If you dont like your job do something about it instead of being rude and obviously hating life! Trust me I dont wanna be there much more than you for these reasons alone! Get better employees!

Their mailman marks the packages as delivered but doesn’t deliver them. Two missing packages in one month! They will not be responsible for your missing mail, despite of the complaints. Also long lines at the post office to sumbit a compliant.

I would leave 0 stars if I could. I drove all the way from Dallas for a passport appointment for my kids just to see a sign on the door saying theyve been cancelled and I nev to got an email or anything. Worst service I ever seen in my life.

Retirement home. Slowest people in the world work here.

The postman delivery my package in the wrong mail box. This is the seven time that the same thing happens, the post office dont replace my articles or money. I LOSS MORE OF $600 DOLLAR for they irresponsibility. Supposedly the Postman has an order to leave my packages at my door, but they still leave them at the neighbors doors!🙄 Who will give me my money back??

The employees that work at this office is the more laziest employees I have ever seen! They move like a sloth! Plus if you call into the office make sure you save their name because when I call to make sure my packages is there she replied yes! Then I go pick it up an hour later they can find it. Lazy!

This Post Office is a nightmare. Not even speaking with a supervisor you are able to have a solution. Let’s not talk about the one hour lines Can someone pay attention to the service of this Post Office and how incapable the employees are.

I have been in Conroe for a few months. For some reason the person continue to place boxes that I am unable to remove from mailbox. Ive left messages with box still remaining in mailbox. I mean really! How stupid can you be and then the place new mail in mailbox. Who does that!🤨 its going on 4 days now! Signed pissed😡😡😡 resident. Poor customer service!

Ive had nothing but good experiences at this post office since moving to the area a few years ago. Staff seems knowledgeable and the cost service has been good in my experience

Passport done here. Long lines for all services but they got us right on time of our APPT. We had everything ready to go: application done, checks written, photos taken, ID out... and we were done in 10 mins. Our clerk was great and efficient. The other clerks also seemed to be in great spirits and interacting well with the customers.Now the place does need an update. The line setup is not efficient. A 2-hr 6sigma session would solve that!I’ll keep coming here for non-emergency services. If I need special package sent, I’ll still go to FedEx.

They keep opening up my mail, and sometimes cant find my lost packages or leave the mailbox open.And ironically have lost my checks and found them again only when a complaint has been issued. My neighbors as well have said the same thing. They should be ashamed to work for the good city of Conroe Texas.

In terms of incompetence, this post office has all other locations beat by miles.

This is the land of broken dreams. Packed to the brim with dissatisfied humans. Reflects clearly the garbage local operation being run here.

If I could give 0 stars, I would. The line stays out the door and the employees do not want to do their job. Elderly people standing in line for well over an hour is ridiculous when it’s 90 degrees in this building. With the amount of people they have going in and out, they need more than one worker for each line. 0 stars.

Everyone should be fired and hire people that like their job. Place is horrible and the employees just move like snails while the lines get longer and longer. Horrible horrible

Worst experience ever.. avoid going there or dealing with them.They can’t even answer their phone.. called over 10 times the last two days. They “lost” my package that was suppose to be here 5 days ago.. supposedly they tried to deliver it but couldn’t access the location LOL.Now no one knows where it’s at.. THIEFSSSSKeep in mind I have cameras and no one even tried stopping by.

Horrible experience. Extremely rude employees that give no direction on operations here.

I was expecting an express package of plants on Friday, Oct 17th. For some reason, even though I was home, I didnt hear the bell ring. Instead, I found a piece of paper laying on the ground saying the post office will deliver the package again the next day or I can sign and have somebody to pick it up at the post office. Because of this instruction, I didnt go to the post office the next day since I believe, my plants are out to deliver like what they mentioned.However, at 12:36pm on Saturday, I saw the mail man in my neighborhood, but he didnt have my package. When ask, he said nobody gave it to him to deliver!!! If I want to have it the next day, I should pick it up instead. I told him its never been mentioned in that piece of paper that they WILL NOT redeliver an Express package the next day!!! I could already picked it up first thing in the morning had I known that. I ask him if I could come to pick it up then and he said he is sorry, the post office close at 12pm.I believe this whole scenario could have been avoid, the Express service could have saved 3 days and the plants could have lived had the postal service did a diligent job on delivering their package the next day, or if they ran out of staff due to COVID, they could have a better communication with us of what we could do to have our package the next day. We pay for Express service for a reason. We dont want to receive all the dead plants in the box, 3 days later!!!

Very poorly managed, unreal long lines theres what 5 6 booths to help people at and theres only 1 or 2 open at a time 3 weeks ago I bought a new mail key and still nothing I went the other day waited 42 minutes in line just to be told Im in the wrong line and I only asked for my mail out of my box very disappointed after I get my key never will I have any dealing with this post office Ill go to Cleveland Huntsville hell even Houston before I go there

The service is horrible. I have been waiting for over 10 days to receive a certified package that was RESCHEDULED for delivery 3 times. I have been home the entire time and the package NEVER came.

We have had dozens of problems with this branch over the years. The biggest issue seems to be the contractors that deliver mail to our neighborhood. If you go more than two days without checking your mail, they will put it on hold. During a pandemic. Over a long weekend. We have gone to pick up our held mail and it was literally five items. They lie and say they delivered a package. Sometimes they put notices that you have a package, then dont give you the right key. They consistently deliver mail to the wrong address. On the plus side, you get to meet your neighbors.I will say one thing. The people actually in the branch office are unfailingly polite and helpful. But they just dont stand a chance of success when their delivery personnel are consistently making poor decisions. The extra star is for the nice people in the office.

Old building, but these guys run a tight ship. Most of the time, it is crowded and I am still amazed at how quickly they push people through. They are usually doing passports and people waiting to pick up, but to go through line, you have to be a little patient and then its your turn. Keep up the great work.

Wish I could give it zero stars, the worst ever!!!!

Waited over a month for my scheduled passport appointment and cancelled the day before with no explanation

If I could give negative stars I WOULD.IVE BEEN WAITING A MONTH FOR A PACKAGE THEY’RE HOLDING.I’ve called countless times. I have requested several redeliveries. There is ABSOLUTELY NO REASON. WHAT. SO. EVER. for this.BRING ME MY PACKAGES.

Had a passport appointment that I waited for 4 weeks for. Showed up at my appointment time and they canceled I due to staffing problems. I received no cancelation notice email.

1 hour to pick up package. I am disabled. Line too long, gave wrong package even though I provided my Driver License had to wait 20 min to return wrong package and ... Ah this review wont fix this place!

The employees at this location is very nice and they have great customer service thank you for helping me and Clark

I went into the conroe post office about 3 weeks ago. I usually dread going to the post office . im new to conroe so its now my local office. The employees were all cheerful even though they were busy. They were fast and efficient.. Erica was the person who helped me and she literally brightened my day.

The customer service is very polite and good service. Will definitely recommend people.

First of all, the fact that you cannot get ahold of ANYONE is very unprofessional. Second of all, I had a delivery from DHL delivered to my mailbox. I believe the mail person thought it was outgoing and didn’t bother to look at the address and took it. Now I have NO idea where my package is. Unless I’m a victim of theft.UPDATE: I physically went to the post office and was told that because DHL put the package in the mailbox USPS took it and it is now floating around somewhere and supposed to be sent back to the sender. But I was not given any sort of documentation that proves that. For all I know the USPS workers stole my package. This is insane!UPDATE 09/28/2020 - Robert, you’re amazing! I came to check ONE more time to see if my package was here. Robert was so kind and patient and found my package in the back. Thank you again! 🙂

Better now.

I live out of state and was just trying to mail a box to Conroe, I realized I had the wrong box number. I have called Conroe Post Office like 10 times, been on hold with the toll free number for over an hour. Still havent corrected the problem. I will never ship a package to United Stats Postal Service again.

Worst services, specially from rural carrier who deliver packages at the dominions apartment today July 3,2020 @ 12:10pm... she has horrible actitud, bad manners, worst customer services.. please hire better quality and qualified people.. she has to remember that she has a job thanks to people order online and pay high fees for delivery... and going to the Conroe postal services is a pain in the back, worst service, huge lines, poor parking space. Also tracking system is the worst... they never answer the phones... packages missing all the time.... worst...

I didnt get any mail yesterday that had an important letter from my mortgage company. Informed Delivery shows it should have been delivered yesterday. They delivered todays mail (as listed in Informed Delivery) but NONE of my mail missing rom yesterday was delivered with it? WTH? Each day we seem to have a different mail carrier. So Im guessing that carrier is riding around with it in their truck and will wait until their rotation is in my neighborhood. I have a deadline in 4 days to respond to that letter I never received that was supposed to be delivered yesterday! UNBELIEVABLE!!If I could give them zero stars I would. This is the worst post office in Montgomery County. They continually deliver packages and mail to the wrong address. No matter how much you call, they will never answer the phone. They dont care. I hope they go out of business so UPS can find a better partner to work with. This is ridiculous.

Absolutely horrible service from the Conroe Post Master. Will not answer the phone, have been calling for 3 days.Had mail forwarded while on vacation, 2 overseas packages did not get forwarded, even though the tracking went from Out for delivery, to Forwarded to Return to sender. All within the span of 2 hours. I find it hard to believe that the driver tried to deliver the pieces, then tried to forward the pieces and then decided to send it back to the sender, all the while on his delivery route.Their tracking system leaves more questions than answers, there customer service people cant help other than email the local post office. But the local post office is not obligated to read or react to the email in a timely manner.I waited 2 months for these deliveries and now they are being returned to sender.TERRIBLE SERVICE!

Tried to contact several times. Boy, it aint like it used to be when Reggie Hughes and my Dad were there, with the others in charge! No answering the phones anymore???? We always answered peoples questions back then. Gladly! I think we need some oldies, but goodies in there. This is awful! Sorry guys. You score bad on my card.

Post offices are known for poor customer service but this was one of the best post offices I’ve ever been to! The employees we’re nice and helpful! They made sure I got everything I needed for my change of address!

As others have posted....I would give this location ZERO stars if possible. I have never been treated so rudely and felt such open hostility from the attendants to the point of feeling unsafe. Absolutely incredible! Alternatively, The Woodlands attendants have always been super friendly and helpful...wish they were my home post office.

Every time I go into this post office the line moves quickly and the people are so nice. They go above and beyond for their customers. Today and the last time I went in for a passport and passport complications I had the pleasure of working with Robert, he is a true asset to this location!

Over the years, we have continually receive the wrong mail. We have complained but to no avail. Honestly, I no longer want to receive any important mail because the carrier will lose it or deliver it to the wrong address. How do these employees keep their jobs? Tried calling the PO OFFICE but they don’t answer the phone. Very frustrating.

I have spent hours over the years trying to call in, goes right to the operator then to voicemail... they will never answer the phone.. I just have one simple question.. they do not even have the time to pick up the phone...

We are in the middle of a pandemic, and Im really trying to support my local post office and the USPS in general, but issues like this make it difficult.My daughter sent me a package. We have a mailroom (open) with lockers. Postal carrier claimed (on the tracking status update) that he/she brought it to my door, no one was home (I was home) and left a redelivery note (no note on the door).Trying to call the Conroe post office leads to a ringing phone that cuts to a busy signal.I was home, am always home and will continue to be home.Ive looked the other way and sighed when incorrect mail is delivered to me, when cards sent to me never arrive and all manner of other things. But this is really the last straw. Come on now. Answer your phones.

Customer service here is amazing! Thank you

Amazingly fast. Its the holidays and they got everyone out expeditiously. The people behind me even spoke about how fast they were going. The people behind the counter were all pleasant just hearing their conversations. I was going in for a business issue rather than something personal but everyone sounded helpful they were nice and I got out in about 10 minutes DURING THE HOLIDAYS.Not sure what the fuss is about, about all the other reviews but I suppose you only do a review if it was terrible or fanatastic, and they were fantastic. Great location. Deserve better ratings.

I usually only go to the post office for some sort of complex shipping situation. I dread it, but it is always a painless process at this post office. These employees are friendly and helpful and try to expedite you through the line from the time you step in the doors.Im not sure why postal workers get stereotyped negatively. We really have a good group of workers.

Incompetent to say the least. United States Post Office states they will hold your failed to deliver package for up to 15 days. Unfortunately, my package was shipped back after 7 days. Why? Because multiple different post office employees failed to correctly read the postage date that is so clearly marked at the top of the box. Which is astounding to think about when right after my 45 min waste of time at the post office, I went to the Taco Bell next door and someone who works for minimum wage was able to correctly read and prepare my order.

Today makes twice our mail courier has screwed up our delivery. Conroe post office wont do anything to fix the problem.

I was unable to talk with anyone, and none of their choices were applicable to my need! There was never an opportunity to say other situations.

This post office is horrible and very unorganized. Stood in line 45 min to simply pick up a package while the longer line moved as it had several people working the mail line moving fast. One person working the pick up line while I watched tons of people that came in after me get in and go out. HORRIBLE

Yes, they have had the same employees for a long time. But at least they try and do their job. But they do get backed up. Why dont you apply for their position if you think you can do a better job. Have you walked in their shoes? Have you done their job. If no than stop your belly aching. These people do need a big facility and more employees. But see I dont see anyone applying for the position, to help these people out.

VERRRY RUDE clerk at the counter refuse to discuss mailing options . Gives you one price then the price changes when you get back to the counter. Person at counter does not know how to do her job. She doesnt look like she likes her job. Worse place ever BEWARE. Did not want to give any stars does not deserve any

The employees here are amazing! I’ve never had a bad experience with them and are very helpful and knowledgeable when I have no clue what I’m doing! Keep up the good work! It takes a lot of patience to do what you do!Now the only downside to this is it get pretty crazy packed sometimes.

They dont deliver then take the expensive items say they were delivered and call it a day. Fn theifs the postmaster is just as guilty wont even come to the phone or front to talk to you. Garbage employees that dont want to do their jobs

Yet again they have lost another package. Tracking shows it was delivered on Sunday at 2:30 pm. Really? I saw the truck, on the other side of the street, by the time I got outside they were gone. Tracking said it was placed in the mailbox, BS. Try calling them, with the tracking number, either they dont answer or when they do, its up to me to do the foot work and look for it. Sure wish I could get a comfy Government job and screw the public over until I receive a nice retirement.

Never had a worse USPS.. Just got my diploma in the mail which came in a large cardboard protective mailer, had HUGE Do Not Bend logos on it and guess what? Crammed in box, didnt bother bringing it to my door. My wifes passport was delivered a year or so ago to my neighbors (good thing we know them well). My brothers shoes were delivered somewhere else and he never got them. The person who delivers the mail is always out of uniform and sometimes in their personal car. Something needs to change.

After I couldnt find my package for a few days I left a note in the mailbox and the postal service was able to find get it to me that day. I appreciate it!

We had a package delivered to us by UPS into our mailbox one evening, and removed from our mailbox by USPS the next morning! Our flag was not up for pickup, and it has since not been redelivered. Trying to contact USPS local location and/or general customer service number all day. Nobody answers at either and not even an option for a call back with the local office. Waited on hold for over an hour with general customer service then was hung up on!

Every time I came to this location I had a great experience. Workers were customer friendly and transactions were fast.

Worst post office. They put on tracking that packages are delivered when they are not. ALL THE TIME. Liars and frauds. Someone at this P.O. has to be stealing packages or just lazy and not delivering on time.WORST POST OFFICE EVER. Dont even get me started on the phones. Non existent. AWFUL. TERRIBLE. ZERO STARS

Consistently delivers important documents to the wrong addresses. 0/5Update: Service has improved since new USPS employee has started delivering.

They are friendly and fast. For the large number of people who go here, Im surprised they go through them so fast. Try to avoid the peak times and its not so bad. I never go during lunch or 4 to 5pm, these times are too busy.

If I could give this place ZERO stars I would. Absolutely rude and discourteous staff. In a line of 3 people, one staff member forced 2 of the people to wait in line for 30mins before announcing that passports were by appointment only when there were no other people in line who had appointments and refused to see either of the other groups even though there was no one in line besides the 2 people who came in as walk-ins. Then when asked how to set up an appointment the staff member walked away without answering. Another staff member had to tell both groups how to set up an appointment. Ive never seen someone so rude! Go to any other post office but this one!

Im really starting to feel like their our thieves working there. Mailed something to my mom about two weeks ago. She have yet to receive it. The first time I mailed something, it never made it to the mailing destination. Thankfully I had insurance. But this is ridiculous. Very disappointed .

Ive been to this location a couple of times now and have had extremely pleasant, helpful experiences. I had to order a lock change for our mailbox; Dale was extremely helpful, polite and professional. I received a call a week later that my keys were ready for pick up, which was a full two weeks earlier than Id been told the lock change would take. When I went to pick up the keys, the lady (I didnt get her name, unfortunately) was very polite, professional and quick.I had a delivery notification yesterday for a package Id been expecting; I went to check the mail and it wasnt there. It was after hours by this time, so I just called them about this situation. Lisa answered the call, was very courteous, took my information and after a brief (

Came in a 9am on Saturday to pick up a package which for some reason was not left in my box. 9 people in front of me to pick up mail. One person helping us. Now 7 people in front of me 30 minutes later. 2 people helping the drop off line and they have no line. They should at least float to pick up instead of just looking at us.

If you get there in their off peak hours it’s great, but they need a bigger office !

Rural delivery stinks!If you live in a subdivision that has a cluster mail box and you do not have an alternate delivery address, you best plan on saving vacation days to get your mail. The carrier does not even attempt to deliver and just marks it as no access. I understand that large parcels might be an issue, but a small clothes box? If USPS does not want to deliver beyond the 1/2 mile from the cluster box, then please, at least add one larger lock box to house a bigger package.Having to take off early to stand in line to get a package that could have actually fit, makes no sense and is quite frustrating.Small wonder, USPS is on the brink of bankruptcy...

Rude blonde lady who works here questioned me if I had enough money to complete a transaction, very unprofessional. I wish I looked at her name tag before I left.

Ive been to this post office several times and its always been a great experience. Yes, Ive always had to wait in a line but the people working there have always been very kind and helpful. One time I showed up right before they closed, no one seamed to be bothered by it at all.

I wish I could give a lower rating! Ive been trying to get my mail for a week now because I just moved here and they dont have a key for the mail box ready, they said itll take 3 weeks to have it changed so Ill have to get my mail from post office but the lady at the post office said someone didnt see the note and put the mail in the box, so come back in 2 to 3 business days theyll have someone pick up the mail and bring it back but it never happened. I seen the mail car down the road from me and asked if she could let me have the stuff out of the box because Im waiting on some very important papers and she said yes once she gets done putting the rest of the mail in the box she was at shell come give me my stuff. That never happened either. A package was also supposably delivered and left with someone but I dont have anything at my house so they either kept it or didnt deliver it. Either way this is the worse post office Ive ever had and wouldnt recommend them to anyone.

They been sucking for years. Just got some mail that was post marked 6 weeks ago. Constantly say packages are delivered when they hold them a couple days to keep amazon happy. I have 4 packages saying being delivered today and I know I wont see them for two days.

Doesnt even deserve 1 star. There should be a zero stars option. Anyway, first our mail was being sent to our neighbor and we were getting our neighbors mail. I called and actually got through to someone and told them what was going on. He assured me the problem would be handled. Now, we arent getting any mail and I cant get anyone to answer the damn phone. Totally unacceptable and ridiculous.

It a sham you have to wait hours to get in touch with yall tollfree number and call the local Post office since last years never pick up before covid19 starting it hard getting in touch with yall local office number just ring no answer been doing this before Covid19 starting

I had a very important package arriving at this post office. I decided to go pick it up directly instead of having them deliver it. The lady said it was going to cost me $10.95 for her to go look for the package in the back room. I have done this many times and I have never been charged before. Next time Im using UPS. Dont waste your time with these people.

Terrible experience, Emily a employee was as rude as can be and refused to get a supervisor or manager to help me locate a package that was at their office. She was nasty and disrespectful, Emily had no sympathy for my situation nor cared about it. So disappointed!