BE AWARE!!! My Guys was sent out to our house via our home warranty company. They spent 15-20 minutes at our house and without opening up anything, they said we needed to replace our 3 year old evaporator coil at a cost of $1,600 to us. We hired another company to come out, they spent 4.5 hours, ran multiple test and could find nothing wrong but a dirty coil - which they cleaned. I did not need a new coil as My Guys Hating & AC suggested.

We had a solid and positive experience with My Guys Heating & Air Conditioning to repair our AC unit. The technician/owner (Charlie) was amazing, and the install/repair crew (Mario and son) were INCREDIBLE! They stayed until the job was complete, and until they knew the unit was running properly. The office personnel (Sarah) was incredibly professional and helpful! About 1 week after the repair, some sort of brown-out and/or power surge occurred in our home which apparently caused a fuse(?) to blow in the control board. I called them the next morning, and Charlie was at our home the same day by noon. He was extremely knowledgeable, knew exactly what to do to fix it and get it going again. He also stayed for a while to make sure the unit was stable and was not going to blow a fuse again. I appreciate their professionalism and diligence to get the job done properly! THANK YOU, MY GUYS!

Not only did our tech come out the same day I called them, he was able to fix our issue the same day. He was nice and the customer service rep(s) were also so nice. I would definitely use them again as well as recommend them to others.

We had a wonderful experience with My Guys! They scheduled every step, from the initial inspection to the actual installation, very quickly! They are very transparent about everything they find and explained their findings so I could fully understand. We knew our AC and furnace was on its last legs, and they were able to offer a high quality package that cost less than their competitors quotes we received... and included more. Their warranty package is also top of the line, they back their products and it shows. Their installation crew was very courteous and professional. They protected our home, did a great job, and left everything clean. I cant say enough good things and will recommend them to everyone! We made the right decision to go with My Guys!

We had two brand new A/C units installed in our home. I called Charlie with My Guys Heating & Air, and him and his crew came out the next day to have the units installed. Very prompt and courteous service with quick financing options available as well. Will definitely use again if needed in the future.Amanda Dove

My Guys replaced my sprinkler backflow valves that were damaged in the recent hard freeze here in the Houston area. Charlie Long responded in a timely matter and performed the job in less than an hour. The cost to do the repairs were much lower than expected. I would highly recommend My Guys for any plumbing issues. The new valve is on the right.

Charlie and his team are very knowledgeable and professional. Exceptional customer service, good pricing, very responsive. Would do business with again. Highly recommend!

I hesitated at first to find someone to fix my A/C after being told that my system was old, but Im glad that we went with this company. Charlie was very responsive and quick in coming out to help with our old unit to patch it until we could get the new one installed. They went over everything really well, and I couldnt have asked for a better deal. The financing was nice due to the pandemic. The REME air filtration system installed also helped with allergies in my home by cutting down on the dust significantly. I now recommend this unit to all of my patients. As far as it goes, couldnt have asked for better service.

Top notch and professional team. People you can trust to do the job fast, right, and at a good price.

All I can say is WOW. I have never had such a wonderful experience! We not only had to replace the HVAC but all the duct work in the entire home! I felt overwhelmed at the thought of it, it was not going to be an easy job. Not only was it done in only 2 days, but they were so polite, on time, efficient and quiet! I work from home and barely heard them. I couldnt recommend a better company. Additionally the price was amazing! We got set up with a state of the art system and its so easy to use. If you need an A/C company, these are your guys!

Our home warranty sent them out and the gentlemen basically brushed all my concerned out the door. Her really didnt want to do the job correctly. Even told us one of our air ducts was pushing little air thru but didnt tell us why it wasnt really working. Turns out a vent was closed and a motor was broke. we only know this because we had another a/c company out. Will never use them again. They just wanted my money.

My guys were a life saver. Our AC quit working during a heat wave. We called our insurance who could not get contractor to work with us. We called my guys. They came next day. Troubleshot problem. We decided to totally replace our aged HVAC system. By the evening next day we had cold air brand new units inside out. UV light protection and 5 ft filter. The air inside the house feels wonderful and we have 20 year parts and labor warranty. We recommend this company to all our friends and neighbors.

Excellent and friendly service from start to finish. Byron identified and repaired our issue within minutes of arriving on-site. A+

They were very professional from the quoting of the installation of the new heating and air units(no surprises or hidden fees) to actual installation. They were on time, friendly, ready to work, and very respectful of us and our property. Charlie Long and his team did a wonderful job.

Called, MY GUYS Heating & Air, first thing in the morning and received maintenance service the same day. Mr. Charles Long was the technician that came out. Charles was very professional, informative, on-time with a positive attitude. The Heating issue was small, however, he took the time to look further as well as resolved the existing issue.Heating & Air, My Guys from now on!Thanks Again!

Hold on to your pocket book cause they are going to get it. Was charged $421.70 to install an a/c capacitor that cost $13.95 on Amazon. It took a total of 35 minutes for the entire job and said that it was an act of God so the home insurance would not pay. I want be renewing my insurance either.Since posting this review, I have received a call from My Guys to discuss my a/c charges. They explained their charges and I pointed out my disappointment. To my good fortune they agreed to what I felt was a reasonable charge. Due to their quick response, I will look to them for future business.

This was the most efficient and professional service company I have ever dealt with. They were honest about what was truly needed and the condition of my unit. They trouble shooted every possible trick before recommending and worked with me on financing and my warranty company.

The best folks to work with ever. I cannot put Into words how awesome they are! I wouldnt use anyone else!

My Guys Heating & Air Conditioning serviced our ac system and did a fantastic job! It was easy to book and I love that I got a text when they were on their way. The technician was very thorough and explained what needed to be fixed where I could understand. They took the extra time and answered my long list of questions. The techs were on time, clean, and very professional. I would definitely use them again.

When we moved in to our new house we knew we would need a new ac. My Guys was able to come out quickly and answered all of my questions. The next day they came out and installed a whole new system. Now I know my family is breathing clean and cold air!

I’m a new home owner in harpers landing. Had an issue with a heating furnace - would trip carbon monoxide sensors. Called My Guys in the afternoon and they were prompt on location within a few ours. Charles was very knowledgeable - fixed the issue, explained to me the whole system and how to maintain it. Such a time saver having a local trusted service provider.

My Guys Heating & Air Conditioning was an answered prayer! My A/C was on its last leg, so I had been getting several estimates. Eight months ago I chose My Guys to install a complete system. Charlie Long is extremely knowledge and HONEST!! I had set up a 6 month inspection and Charlie, the owner inspected my unit. During estimate, installation, and inspection they always showed up on time, and gave me a courtesy call before they arrived.As I said in the beginning, Charlie Long with MY GUYS was an ANSWERED PRAYER!!!I would recommend My Guys Heating & A/C to anyone. Top reasons - INTEGRITY, HONEST, KNOWLEDGEABLE, & PUNCTUAL .

I called My Guys A/C after I noticed water dripping from the overflow spout in my backyard. The scheduler I spoke to was extremely polite and knowledgeable. My technician Charlie Long came out the very next day at my convenience. It was the start of covid and Charlie took precautions to keep me and my family safe before it was mandated. He listened to my concerns and took his time in my attic throughly inspecting everything and checking my outside unit. He found that not only was there a clog, and my unit had a rusted, nearly overflowing pan, but also took photos of loose ducting that had been poorly sealed off by the previous homeowners after demolishing a bedroom. I was basically paying to cool my attic for no reason! Charlie gave me a quote with all of my options laid out, he had taken photos of everything to present to me while explaining the break down of the costs to repair. His prices were extremely affordable (even on a single moms budget) and he was able to explain, with photographic evidence, why I needed the repairs I needed. I felt very at ease, which everyone knows is rare in home repairs. The crew here truly are My Guys, I would recommend them to anyone looking for quality, affordable, transparent, and trustworthy heating and cooling service.

This guys are the best in the business, always on time and deliver what they promise. They work is outstanding and very profesional staff, well knowledgeable. I would recommend them to anyone who is looking for an HVAC company. After using them for so long I won’t try no one else.

Charlie came by within 24 hours of our calling for help and was personable & professional. He checked the basics first and was quickly able to tell us what was wrong. Thankfully, it was a small issue and easily corrected. Great service and it’s obvious why I always see their trucks around our neighborhood.

This place is so good! Great quality!

EWARE!!! This is the first ever review I have written, but wanted to save someone else who may get taken advantage of. I filed a claim with home warranty. My Guys said I have a leak in the coil and the new coil required modifications to the system that was not covered by warranty. So it was going to cost me $1500 to replace the old coil or for $2000 additional, I can get a whole new system. I called My Guys to get an explanation of why it was going to cost $1500 if they are just replacing with a similar coil. The response was vague at best. I ended up getting a call from the owner. When I challenged him on this, he got mad and was yelling over the phone at me. Ive never had a company yell at me, and it was the owner!!!I said I would not do business with them after that. Got someone else out, and they said the was a tiny leak in a fitting that just needed to be tightened. They fixed the leak and added Freon for my $75 trade call fee. Works great now.So they exaggerated the leak and tried to set the quotes in a way that I would be crazy to not pay and get the new system. Complete scam!!!

Charles arrived and got our AC working in no time! He was professional and knowledgeable. I would definitely use again!

Charley was professional and highly knowledgeable. It took him 2 minutes to diagnose the issue and 5 min to fix.AC is running and I’m very pleased with the outcome.

Couldnt be happier! Our technician Joe was very punctual. He quickly diagnosed the problem, fixed it on the spot, and gave clear and concise information and recommendations. Ive never experienced such a quick and easy service call...Loved it!

I replaced my complete system in May. 2018. My Guys A/C did an excellent job in the work. They were prompt and courteous and cleaned up completely when completed. The new system has cut my electric bill by 45-50%. It is very quiet and efficient.Fast forward to today and the controller went out due to a power outage/surge we experienced this past Thursday. I called My Guys at about 4:55 PM and they came over right away and replaced the smart control unit this evening by 6:00 PM.My Guys A/C provides excellent equipment and service and I highly recommend them for your heating and A/C needs.

Alex showed up and was very professional and helpful. He looked over the A/C system thoroughly and made sure that I would not have the same issue as before. He was also very helpful answering any questions I had, and stayed an extra 20 minutes making sure the issue would not arise again. I would highly recommend this company, and would not hesitate to call them again for their services. Thank you Alex

Charles visited today. They said he would be here between 2 and 3 PM. He arrived at 1:59. Promptly found the problem and gave advice on how to prevent it from happening again. Highly recommend

Alex Gutierrez was great!! He came out and was very helpful and very professional. He took care of our a/c in no time and had the house back cool again! He also gave a very informative and detailed explanation of service and maintenance!! Thank you so much we are so happy with our services!!

Charlie Long is an amazing technician!! My husband & I thought our AC went out (in the perfect time with all the chaos of covid 19) but he was at our house within 15 minutes. He was professional, told us everything he was doing/what was going on, and eased our anxiety about it all! Also, was in proper ppe which I appreciated with all the craziness of this virus. Will ALWAYS recommend this company for people who need it. Thank you!!

My Guys is the only A/C company I will use! They never disappoint me in their prompt and thorough service at fair prices. Give them a try, and youll be a customer for life!

Ended up with My Guys through home warranty. They were very professional and straight forward on our AC issue. I had my original 1997 American Standard system replaced. Charlie stepped in and helped me with the warranty company as well when they started playing games. I had one other issue that Alex came out a fixed at 10PM to get us back up and running. These guys are great. I’ve found my AC guys in My Guys.

Alex was awesome. He got us cooling in no time and provided excellent customer service. He did a great job explaining the problem, and an even better job fixing that problem. He answered every question I had and was very patient because I had many. I highly recommend going with this AC company!

Just awesome!

Our AC went out and we called them for a service call. In our caee it was worst case scenario and our entire system needed to be replaced. They were able to install next day and the crew stayed until late in the evening to make sure everything was up and running. Great service. House is nice and cool. Very happy we were directed to My Guys!

We have had Isaiah out to fix our heater 3 times.He is so pleasant and knowledgeable.We just wanted to let you know that it wasnt untiltoday that the heater finally wouldnt start that hewas able to detect the problem.We appreciate your company and want you to know what anasset Isaiah is to your company!Sincerely,Judy Caruthers

The guys came out to do a gas inspection that’s required for our foster parent license. They were extremely nice and efficient. Plus they are extremely affordable compared to others that charge double or triple for the same service. I look forward to using them for my A/C and heating needs in the future.

Charlie and his team were quick to fix what the problems were with the a/c! The price was great, and customer service was professional! Highly recommended in my book! Will be seeking if further services are needed! 💯

Alex Gutierrez was the tech that arrived to fix our AC. Not only was he 30 minutes early, but had everything running in less that one hour, even with all my questions. He was personable, polite and courteous. And if this is how My Guys treat their customers, We will be sticking with them!

We utilized My Guys through our home warranty for possible coverage. Isaiah was very knowledgeable and friendly when he came into our home. His honesty and professional demeanor was greatly appreciated. Thank you very much for the proposal and you will certainly be recommended to others.

Isaiah was the technician that serviced our AC. We were very impressed with the promptness in responding to our initial call and his promptness regarding appointment time. Matter of fact, he called to see if he could come early. How often does that happen?! Isaiah worked steadily, never stopping until job was done. He seemed very knowledgeable and was very kind and patient in explaining the problem. We will most definitely use My Guys again and highly recommend them.

Alex was amazing. He diagnosed the problem, articulated the pros and cons of different solutions, and completed the job in an efficient and professional manner. Great experience and would highly recommend.

Alex came in to do some work on my AC and he did a very good job. He was very polite and helpful on the questions I had. He did a tremendous job very recommended.

Could not recommend this company enough! Scheduling was painless and they were able to come out the same day. The tech was very professional and honest. He explained the issue and the repairs needed, which were done quickly and affordably!

Alex came out for a warranty repair. He was quick, thorough, explained everything well before I could even ask. Part was covered under warranty so no $ out of pocket. He checked Freon levels, told me ductwork looked good, again without me needing to ask. I’ve had warranty work done by other AC companies who’ve tried to upsell me on items I didn’t need. I think the technician makes a big difference. I would use My Guys for non-warranty work as well and I would request Alex again.

Charlie was able to come over on very short notice and was very good about describing the problems with our hot water heater, what he thought it would cost to replace/repair, etc. He was very nice and didnt charge for the analysis. Definitely recommend these guys.

I was impressed with their dedication to finish their work as promised. No matter how hot my attic was, they did not stop installing my new AC and determined to finish it so I could enjoy the day with air conditioning. No more suffering from heat. Thanks to the My Guys. You are awesone!.

Charles and hunter came over and helped us out amazing group of people... thanks for everything

Any time I have any issues or concern my first thought is to call Charlie with My Guys! He is very knowledgeable and always has his customers best interest! Would HIGHLY recommend!

Very Prompt, Courteous, and Dedicated Technicians. Replacement of my old AC system was required. Technician went above and beyond expectation to resolve my issue. Highly recommended!

I want to thank Charlie and his team for fixing the issues with our rent house air conditioning units on such short notice. The house was very hot and they adjusted their schedules to assess the situation. I was concerned about the quote/price (about $600 more than a competitor quoted) but Charlie assured me we were getting a higher quality of service.

Had a wonderful experience with My Guys Heating & Air. Our air conditioner was making a really strange noise and they came out almost immediately to find out what the problem was. They did some research to find out that the part was actually still under warranty, got the part within 2 hours and we were up and running in no time. I would highly recommend this company!!!

I am so happy to have found an A/C and heating repair company that I can TRUST to show up promply, diagnose and repair problems quickly and professionally AND recommend to my friends for their home air conditioning and heating issues. Charlie and his crew have done an excellent job at two of my properties in the last two weeks, and I will not let anyone else but MY GUYS touch my a/c equipment from now on!Ron R.

Isaiah was efficient and knowledgeable. He also told me about Reme Halo and the cost of a new air conditioner. He also suggested changing the ducks because I am a singer and allergies can be devastating for my voice. I appreciated his suggestions. Thank you.

Luis and his crew were very professional. They installed my new A/C & Heating system & WiFi Thermostat quickly. They cleaned up their work area leaving NO mess behind. Thank you My Guys Heating & A/C for sending Luis & his crew.

Called them when my Nest thermostat started acting out. They showed up within an hour! Isaiah was very professional and explained what was wrong in a very simple/understandable way. Will totally call them again if another problem arrises and would definitely recommend.

I can’t say enough about Charlie! He is responsible, trustworthy and timely with repairs. With so many other people just out to make a dollar, Charlie really does want to help and goes the extra mile!

Excellent work done for home warranty. Very responsive and professional. Highly recommend!

Quick and prompt. A/C is running great. Would recommend them highly

Isaiah was very professional, worked wisely and efficiently and not only repaired the initial issue but found a secondary problem and repaired it. Had he not suggested adding a surge protector for the outside unit we would have had additional problems in the future. He explained everything thoroughly and answered all questions we asked including those about light bulbs burning out very quickly in our home. Isaiah also suggested another item that we may consider. His appearance was neat and he move politely in and out of our home as necessary. I appreciate his professionalism.

Very pleased with the work performed...Isaac was willing to discuss the problem/solution in a phone call to my son who is a AC/refigeration journeyman. The installation of new furnace and AC unit was efficient and the installers were pleasant. Cleanup was perfect. I was very pleased with My Guys service in all respects......

Wow, competent, fast and well worth the money. Use this service if you want great customer service and my guys quick trouble shooting. They get it done when they say they will.

My Guys came out promptly, identified the issue and repaired it very quickly. We used them based on a recommendation from a neighbor and we would feel comfortable making the same recommendation to others.

The repair man was very nice and professional. He found and fixed the problem right away and even offered suggestions on how to prevent issues from happening again. Thank you, My Guys Heating and Air Conditioning!!!

My A/C guys are awesome! Clean, Curteous, and very well priced! Came out same day, and got my new system in the next day!

The young man that came to our home was Isaiah. He did an excellent job. Extremely knowledgeable and helpful. This was a follow up to another companys screwup. He fully diagnosed the issues but also rechecked everything to make sure. He offered suggestions options and did everything to make sure pricewose we were good. Detailed everything out as he went. Good young man and a great rep for the company. Highly recommend.

These guys were on time, very professional, explained the problems well,gave me options but did not try to oversell me. The work we agreed towas finished promptly. Count me as a happy customer.

Isaiah just came out to fix our AC system and he was incredibly friendly and helpful. He went into our attic and found out the problem right away & it was fixed in no time. Highly recommend them to anyone needing help with these issues!!

Great experience. Had another company come out before telling me the worst but my guys checked this that the first guy didnt check. Very great customer service!

Always late & just want us to spend more money on a new unit instead of fixing current one.

Absolutely LOVE these guys! My A/C was making this awful noise and I called My Guys. They came immediately and resolved my issues and my home has been so perfectly cool and we havent had anymore problems! Thank you!

Charlie was very nice and helpful in explaining what was wrong with my air conditioner. Hopefully my air conditioner will work for a long period of time but if I ever need a repair again, I would not hesitate using this company.

I was able to get same day service. They got my air conditioner up and running in a short amount of time. Thank you!!!

Nice, professional and came next day. Was cool when he left 👍

Awesome job done by Alex today. Highly recommended!

Great service! Honest and helpfull technician. He did a wonderful job with a profetionalism and knowledge of his work. Also gave us wonderful tips.

Charlie was here within an hour of us calling for service. Very honest and very cost efficient. Highly recommend!

Isaiah was efficient and professional and quick at his job. Worked well with our warrenty company even though it was not covered. Call and request him by name.

This company was sent by our home warranty company. Turns out the problem is plumbing and not ac. Isaiah was very knowledgeable, pleasant, and patient.

I don’t tolerate with liars, cheats, thieves or those who associate with them.All of the negative reviews are very consistent with my experience in speaking to both of the company representatives mentioned in previous reviews. If you have the time, I would like to share my first and hopefully my fina experience with this “company”.I have hired the factory service advisors from the manufacturer to come and do a complete autopsy on the equipment that this company “diagnosed” and gave a report back to my warranty company in turn denying the claim for reasons that nobody else in the industry has ever heard of, either these guys are mechanical geniuses or they find that it’s easier to make it up as they go. (My money is on the latter)After hearing their absurd claims, I reached out to some engineers from the manufacturers of the equipment and they too were blown away by this claim. I had 3 other companies come to my home after “Those Guys” departed from their 10 minute diagnosis (which my wife timed) and 25 minute claim denial phone call (which was also timed and recorded). All three of the third party companies had a different diagnosis than the one that “Those Guys” gave in their 10 minute diagnosis. Although each of the 3 other companies opinions were different than the inexperienced technician from “Those Guys”, all 3 of the third party opinions were consistent with each other.After my less than desirable experience with this duo, I reached out to some other professionals in the residential air conditioning field. I have found that “Those Guys” have a reputation as being very shady, dishonest & unprofessional, (big shocker huh?). Which is exactly what my first impression of “Those Guys” was. It’s unfortunate that there are license holders that are allowed to conduct business in this state and be so dishonest and unprofessional.I’m anxious to read the lengthy misleading response that “Those Guys” leave to this negative review. If there has been anything that has been consistent in their operation, it’s leaving a lengthy response to a review explaining how it’s the reviewers fault that they received a poor experience. “These Guys” will soon become “What Guys?” as they will become another one of the many air conditioning service companies to go under every year.In my professional opinion, I would recommend that they charge their business name as the thought of saying “my Guys” in association to these fly-by-nighters gives me a feeling of nausea and anxiety.Thank you for taking the time to read my review, it’s unfortunate that I even felt it necessary to write this as I would much rather have given a five star review and been able to explain much less.For the record, I did allow both of the company representatives a chance to make the situation right before this unfortunate situation that’s a result of poor business ethics started to escalate to the level that it’s going to go.Thank you again for taking the time to read this.

Thanks to Charlie, Alex and Sarah for service above and beyond on an AC warranty repair. In just 2 days, they diagnosed the problem, found the part(no easy task) and repaired the unit so a family of 8 would not have togo without AC over the July weekend. Real hero stuff!

Charles was great! Quick assessment and solved problem right away!

Recently had them out to look at an A/C issue. Isaiah was the technician I worked with and, although it was a complex issue, I felt that I have been treated honestly and fairly.

My guys was very professional and quickly fixed my issue. Will use them again for sure!

I hope you read this review before letting my guys preform any work. If they show up turn them away.Charles lied to my warranty company, which they decided to not warranty my claim. He then tried to sell me a whole system. Funny he had the new unit and could get it installed the next day. After talking to my warranty company they did warranty my unit, unfortunately the work was preformed by my guys where I get screwed again. I was told I needed a new drain pan per the unit manufacturer $278. Once the guys removed the old drain pan I checked and there was no difference in the two pans. The old pan was dusty where the new one was shiny. I called my guys office to let them know the pans were the same. I was then lied to again and he threatened to pull his installers off my job until payment was received. This same pan can be bought at the home hardware store for $115.DO NOT USE THIS COMPANY, FIND ANOTHER HIGHER REVIEWED COMPANY

Our AC went out and I filed a claim with my home warranty company. They assigned it to My Guys. Isaiah called and let me know he was 20 minutes away, showed up on time and got right to it. He found the initial trouble and replaced the part, but it had caused additional part failure which he pointed out could happen just as it happened. He ordered the new part which came in right as he had predicted. Showed up again on time and made the repair. We are a bunch of cool cats again. Isaiah is fast, friendly, knowledgeable and reliable.

Alex did a good job and got stuff done quickly.

READ REVIEWS BEFORE YOU SELECT THIS COMPANY!!!!! Will cost you more in long run paying another company to do it right! Not happy with performance or professionalism. Charlie and Isaiah are two young kids who struggle with managing a business and do it alone. When job failed and asked for it to be made right, was told the failure was not their fault.Do yourself a favor and go somewhere else for your heat and air needs. Late arriving and won’t return calls. I wish I had read the reviews before selecting them to do my work because they ended up costing me another service call and repair charge for what wasn’t fixed initially.READ the REVIEWS!!!! The common denominator for the negative reviews is MY GUYS. Maybe “A RIP OFF” would be more appropriate advertising.

They were very nice, quick, straight to the point matter accessed......$60

The workers was nice . And fixed the heater.

UPDATE: Isaiah with My Guys Heating & Air Conditioning reached out to me today and rectified the issues I had previously had with the company. Isaiah is a standup guy and I really appreciate him reaching out to me.

Arrived on time. Gave me a 30 minute warning call as requested. Fixed the issue quickly and at a fair price.

The tech was very knowlable. He found a lot of problems that jab gone innoticed.Dennis Hernandez

Great Job thank you for your services

The gentlemen that served us were professional and proficient. Thank you