No mask wearing by any employee in this office. I asked my tech to put a mask on and she said “I don’t have one” then left to get one out front.Refused to wear it properly for the duration of our appointment. Three other customers came in. Two were not wearing masks. None of the employees asked or inquired as to why.Would rate 0 if that were an option.
This place is fantastic; love that I’ve never had to wait and have been tested here multiple times and today went in for some other new hire process. Heidi has been the person helping me the last 3x and is awesome! It’s a shame some people take to being a keyboard warrior to talk negatively about medically exempt employee(s) here who can’t wear masks. They warn you TWICE before they even take you back (once on a big sign on the front door and then you sign a piece of paper specifically saying you’re OK with it or they will grab someone else). People just love to complain. I recommend and will continue to go as long as my employers need me to be tested.
My company uses the services of ARCpoint labs in Columbus to manage various aspects of our federal drug & alcohol testing program. We just started using their services in January of 2020 and I have been extremely happy with our experience. The employees are very knowledgeable about the various regulations and are always quick to respond to questions or issues. Very professional and courteous every time I call or exchange emails. Its very comforting to know anytime I need to reach out for something, it will be handled quickly and effectively. Thanks for providing us great service!
No mask-wearing during pandemic. They have a passive-aggressive sign on the door that says: Some of our employees have medical exemptions [not a thing] for wearing masks. If that bothers you take your business elsewhere. Would have been nice had they told me that upon booking my appointment so that I didnt have to drive all the way there.
We have worked with Heidi and her team for years now. This lab is exceptional in their ability to handle all the crazy, last minute, after hours madness that we can throw at them and it is always handled with the up most professionalism. They are kind and an absolute pleasure to work with. If I ever have any questions or concerns all I have to do is call or email and my questions are answered right away. I highly recommend for anyone to take the time and build a relationship with this company like I have. They are truly beautiful people.
I visited this location recently while the Pandemic was going on, the girls were unbothered not wearing a mask. One of the lady’s gave me a hard time while I was just there for Drug Screening. If I had the choice to give 0 stars I would of done it.Hoping for better profession to a place that is near the downtown.
We have used ARCpoint Labs of Columbus Metro for all of our drug screens and have always had very professional courteous services. Its great to be able to send potential hires without appointments and we always get the results back quickly. So glad we made the switch!! Thank you Team ARCpoint!
Horrible experience. In the middle of COVID and nobody wearing a mask at a medical testing facility. Went to have my sons blood drawn. Tech was obviously inexperienced. Took couple times to stick him (he has good veins) and then blamed the child for moving, which he didnt do. She said she couldnt take test because he was sweating (nervous).She walked away while needle was still in his arm. Didnt apply pressure or bandage to the point after taking blood. Very rude and disrespectful. Blood test shipped improperly and lab couldnt use it so we have to start over. Worst experience ever!
Been working ARCPoint Labs for the past year now. They are very professional & easy to work with in all aspects. During these times we have had to make many accommodations and ARC Point has been more then helpful to make sure we can continue running our business as smoothly as possible !
I had a fantastic experience with “said phlebotomist” not wearing a mask. She explained (in detail) why she was not wearing a mask( I myself am in the healthcare profession). She had a fantastic attitude,very personable. I will definitely go back there. Thanks again for the professionalism!
We have been using ARCpoint Labs since we opened our company for our required consortium and our drug testing of new hires and non DOT employees. They have provided excellent service to our company.Tina Davis
Went in for a fingerprint check. The ladies at the front could not be bothered. The lady that conducted my check were dismissive and rude and left me feeling uncomfortable.If you like Karen’s treating you like a second thought for a service you paid for, you’ll like this place. Otherwise go somewhere else.
I have been sending drivers to this location for more than 4 years and they are always very helpful and super nice. Thanks Arcpoint labs team for your great work!!
I have been here twice now and ran into these people at the expo for testing ! Every time I have stepped foot into this office they have been overly friendly especially in the morning!(girls it’s to early for that) last time was for anti bodi testing and phlebotomists was not wearing a mask! I thought well there must be a reason so she explained I understood and signed the waiver! She was exceptional durning my experience!
Fast and efficient drug testing. The staff was fantastic and very friendly!
I went to this lab for the first time this week. I had to go there two days in a row for different tests. Each time I dealt with them either on the phone or in person, they were so friendly, helpful and very efficient. Great experience!!!
Very fast and courteous service !
Best experience Ive had at a lab. Fast and efficient, I was In and out within 10 minutes. the staff was very nice and helpful. The building is very clean, well organized and tidy.
I had a really great experience here for what it is. Drug test was super fast, facility was very clean and Heidi did a fantastic job. Would Definitely come back here for any pre employment needs.!!
Great experience, great staff.
We currently use ARCpoint Labs Columbus for our pre-employment and random drug screenings. Their customer service is excellent and we are very pleased with the timely results. We will continue to use ARCpoint for all our future screenings.Shelly H.Accountant / Human ResourcesMidwest Security Services, Inc.
The office is very clean and organized.Heidi and her team are very professional and polite and they have a very quick turn around with test results
We use ARCpoint Labs for all of our pre-employment, accident, and random drug screenings. They are always very prompt and professional. Would recommend!!
I was in town for work and had to have a drug test done for legal issues and they were so helpful!! Cant express how nice everyone was there!
Great experience for what it is. The girl, Heidi that works there made my day. Wish I had to get drug tested more often.
I had a pre employment hair drug test here. In the process of the exam we sit down at a table and the tech cleans the implements to take the sample. At this point I tell the tech there are other peoples hair on the table which they used during the test, including placing my sample on. It seems inappropriate not to sanitize the entire test area between each use when it is someones integrity being questioned.
Fast and easy in and out drug test