The buying experience here from online to on site was virtually flawless. I did have to play the game to get a fair price for my trade which is to be expected. But overall the buying experience was awesome. As with any used vehicle there are some things that you find that are acceptable as is. Other things are not. So before committing to the vehicle I made it clear that I would need in writing, that my ac would need to be working properly. It seemed to be a matter of an actuator preventing air flow on the drivers side. It was agreed upon. Throughout the next few weeks I had to arrange for a time convenient for the service department to check things out, being that I am not local. Once a day was set I arrived very early and to my surprise the service dept was unaware that I would be coming. Now, Im starting to feel like my business no longer matters. I waited for approximately 4 hours before being told that it would likely need to be taken to the Chevy dealership to be repaired. Another option was finding someone to repair on my own at their expense (under $300). Id already wasted half a day, I opted to simply leave the truck there so that the process could begin promptly. Weekend and holiday aside, I need to be updated regularly on the status of my vehicle. I cannot take off work or leave work without prior notice. I feel there is great lacking in the service dept and even more so in the communication from salesman to service dept ONCE THE SALE IS MADE. It has now been 6 days, 3 full business days and as of right now my 3 star rating stands. No rental offered. Will update again in a few days.UPDATE:Rivertown Ford was extremely prompt in acknowledging all of my concerns that I had and equally prompt in resolving them. As promised, I would amend my rating and review based on my satisfaction of their service and I must say that I stand corrected. Sometimes a little communication goes a long ways. Special thanks salesman Assad Lowe and General Manager Bradley Williams for ensuring things went smoothly. 5 stars!

Mark was my service representative when I took my truck in for services yesterday. He ensured all my requested services were taken care off and even helped me take care of some additional things that I didnt know were out of tolerance. His number one priority was ensuring my vehicle was safe and in optimal performance. He even stayed late to ensure I had my truck for work the next day! Professional, courteous, and kind, he is what a service department should want for a service representative! I will certainly return to Rivertown for all my future vehicle needs!

Have bought multiple vehicles from Rivertown Ford over the years. Last 2 experiences have been with Connor. He sold me a 2014 Ford F-150, 5 years ago. Called him to help me get some parts a month ago and he told me about some great Ford promotions on brand new trucks. So I bit! Looked at the numbers, deal looked good, but there was nothing wrong with my truck so I walked away. Then a couple days ago, get a text from Connor, he has the truck in the right color, better package and even better numbers! Connor is not pushy, but he knows what his long term customers want and knows how to close a deal! Even Steve in finance did the paperwork with me 5 years ago did this vehicle, too. Nice to have familiar faces when making major decisions. Very smooth transaction from beginning to end.

Service was generally good. Took a week to complete but it was a major service. My only (and biggest) complaint is wait times on the phone was 10 minutes at the shortest to 40 minutes at the longest simply waiting to be connected to any service advisor. They need some help here. Or plan on having something else to do while waiting to be connected.

My experience was great. The service associate Robbie Andujar updated me at least once a day and updated me with any changes good or bad. His positive attitude made the experience wonderful. I have an extended warranty and was prepared to spend several thousand and was shocked to see my portion of bill was little over 400.00 which included a new battery and deductible. Robbie met me on day one and remembered me and called me by my name when I walked in the door. The associate that worked on my 2017 F150 emailed me also updating me on his progress. The experience was wonderful and I look forward to River town Ford and there associates working on my truck if I have any issues.

I call Mark Pearce back in June about a truck he said they did not have any F250s. He promptly said that we could go to the Ford web site and pick out what I wanted and put in an order and we did.On 7-8-21 I got a confirmation that my order for a 2022 F250 had been confirmed. Then on 7-20-21 I got an email saying that it would be built the week of 8-23-21. Then on 8-26-21 I got an email that my F250 was built and would be shipped that week… Wow how impressive and easy was my FIRST Ford vehicle purchase. September 2nd my truck arrived and man do I love my Ford F-250.Thanks to Mark and Tommy this was a supper smooth and easy deal. I am sold on Rivertown Ford’s whole team.. Thanks I will be back for sure!!

Engine light came on when driving home from work one afternoon. Took my truck to Rivertown Ford service department but unfortunately it was after hours by the time I arrived. When I went inside there were still some folks working at the service desk which were more than willing to assist me. They very easily could have told me they were closed and not accepting any more customers for the day but instead they went out of there way to take my vehicle after hours. Left my vehicle there with an appt scheduled almost a week out as they said that was the only available time they had. Long story short, I got a notification two days later that my truck was diagnosed and repaired as they were able to work it in several days before my scheduled appt. Customer service was excellent!

I was very pleased with the cleanliness of the service department and the courtesy shown to me by all of the employees I encountered. The wait time was longer than I anticipated but Tom McCain, my Service Advisor, explained the reason for the lengthy wait. He also carefully went over my receipt so that I would understand exactly what services the mechanic performed and which ones, that I had requested based on your service pamphlet, were not suitable for my vehicle. Overall, I found everything satisfactory and the price reasonable. I will definitely return!

My salesman and the finance manager were so understanding and nice. I had credit problems and not once did either of them act like that was an issue. I was also there right at closing and they never considered that a problem. You should consider both to be outstanding and amazing employees.

Excellent service. Vehicle was ready with everything completed on time. Timely communication and fairly priced.

Tyler and Danny were incredibly honest and helpful in getting me into my new expedition. They treated me fairly and offered high value on my trade in and worked with me to reach my bottom line. They respected my time and made the process quick as well. Would be happy to return to them and refer others to them as well!

Fantastic crew. Answered all my question, and then some. Very professional. Explained everything they did and what needed to be done. I would recommend Rivertown Ford highly.

Everything was easily done online and pretty much streamlined. Jerome Brown was very exceptional, very informative and helpful. He made everything very simple for me from looking for a vehicle that I wanted all the way through delivery and finance. I highly recommend him.

When I came in, I was told it would be hours before I would be see even with appointment,that I waited a week for. And was then told it may not be fixed that day if they didnt have the parts. Wow. What a way to start out visit. We waited for 2 hours got a call that a back brake and rotor job on my van would be a grand total of 940. The good news is that I have brakes for life on the back now. (But I do get to pay the service charge. )

After test driving multiple F-150s I contacted Rivertown Ford via their website and was immediately contacted by Assad Lowe. He asked questions to find out what vehicle I was looking for and assured me he had the one! Within a day we were able to reach a fantastic deal and now Im driving my new 2021 F-150 King Ranch. I would highly recommend Assad and will refer all my friends and family to him. Thanks Assad!

The Service Writer (Don) was very professional. I am glad that Don was the one that waited on my granddaughter. This is the first time that my 22 year old granddaughter had to deal with something of this nature. That being said I am glad that she had a good experience which meant a lot for her in the future. Don kept us in the loop of everything that Rivertown Ford was/had to be done to her vehicle. Big Thanks to Don Maclaine (I believe that is his last name.

Go to Kenny or Tim. They are the absolute best in town! Even if you dont have a Ford. Go there! I would give it a 10 star review. No doubt. Best in town

Great sales & service. Purchased 3 vehicles in 5 years and have not been disappointed. Any issues have been quickly resolved to my satisfaction. Kenny, our service rep is wonderful!

Great service was provided by Rivertown Ford. Service team members, Ken Cook and Taylor were absolutely awesome from beginning to end of my service.

I had an excellent experience with my service. The technician, Kenny Cook, did a superb job in processing me in and explaining what was going to take place during the service. He was very knowledgeable about my particular premium service package and what it was going to cover. He told me about how long that I would have to wait and when the service was completed, he came and got me. I was there for about a hour. If you want excellent service with a knowledgeable technician, ask for Kenny Cook.

Love my Ford and the folks at River Town. They took such good care of me, my vehicle and peace of mind.

I dropped my truck off for a recall and went ahead and got the works service. Staff was great and Robbie kept me up to speed throughout the process, including the results from my multipoint inspection. Great service and I will definitely be back.

Clay and his team were a pleasure to work with. I purchased a CPO Mustang site unseen. I am in Florida and couldnt make the trip to see the car. Norma was my sales person and she provided me with as many pictures as I asked for, down to the smallest detail. Steve took care of my financing needs and the whole team provided me with first class service. Norma even stayed after hours to wait for my transporter to pickup the car for the trip to Florida. I have purchased many vehicles and this was by far in the top two of my best experiences to date. I highly recommend the team at Rivertown Ford, buy with confidence.

As always Ford delivered excellent quality work with excellent service and great customer care… the only reason I didn’t give 5 stars is because when checking out there was no help and Tina that helped me was overwhelmed and did her best and was very kind and patient with me . Crystal rocks in getting my car ready too :)

Outstanding customer service. Everyone was exceptionally considerate and respectful. I highly recommend asking for Tom. He kept me in the loop and took excellent care of me.

My experience was great! Kenneth Cook communication with me through text, email, and phone made the process of repairing my vehicle enjoyable. Customers Service is the most important thing!!!

Wonderful service! Didnt try to sell me anything I didnt need. Honesty, integrity, kindness and much much more. You have my business for life. Keep up the good work

We were looking for a very specific make/model of a used vehicle and happened to find the one we wanted in Rivertown Fords online inventory. We called, confirmed that it was still available and set up a a 3 oclock appointment to see the car, as we had to drive three hours to get there. Assad Lowe contacted us while we were traveling, got the keys and parked the car right at the dealership door so we could quickly see it and take a test drive. We drove it, decided to purchase, paid for it and we were out the door by 4:45pm! Great job by all, everyone was very happy with the outcome.

Sales team is top notch and Patryck made the whole process much more easier. I just told him what I needed and he them lined up ready to test drive. Super easy and painless experience. Definitely recommend getting your next Ford through them.

Better customer service doesnt exist. Crystal knows that I drive for work and she always works swiftly and tirelessly to get my car back on the road asap. I cant speak highly enough of her. Thanks Crystal!

Norma and the team were great! Thanks for all your help!

The service writer was outstanding and iunderstood every thing he said he was a real pro

I purchased a beautiful 2019 Mustang from Rivertown Ford. The experience was amazing! Derrick is the man! I live in Florida so buying a car site unseen is nerve racking. Derrick and the guys made it easy as pie. Constant communication and updates. Truly professional! I had my car in my driveway within 48 hours. These are the guys you want to buy from. Thanks guys!

I called the service center and was given great customer service in setting up our appointment over the phone. When we arrived at the service center everyone was polite and welcoming. Tom helped us get squared away and communicated with us effectively, calling or texting to give us updates on the status of our truck. We look forward to working with them for all of our services in the future.

Excellent service! My car is working like a charm again!

Excellent service. Very professional and thorough with explaining the work required and cost associated. Worked with me and accommodated my requests making things easier for me.

Rivertown Ford was amazing with not just one vehicle purchase, but two, within 4 months of each other. They made the entire transaction seamlessly easy and 100% bearable during both visits (first visit I was heavily pregnant with a tired 2 year old, and the second visit we had a cranky two year old and a newborn). Every single staff member we encountered was polite and courteous the entire time we were there, whether we were in the building or out on the lot.They were incredible with not just my husband and myself but as well as our cranky two year and our whiny newborn. The salesman are knowledgeable and not pushy like car salesman we have dealt with in the past.The finance department was able to secure wonderful rates, gave us a higher trade in on both vehicles (more than anyone else would) as well as add on packages at a low price for both vehicles. Rivertown Ford was so amazing with the purchase of our Ford Explorer that we went back 4 months later and bought an F-150.Our salesman Zach even helped me install a car seat while my husband finished the transaction. They are over all THE MOST spectacular car dealership we have worked with. I will recommend this dealership to anyone that is looking for a new vehicle!

I enjoyed the excellent service I received today. I had my oil changed and tires rotated quickly. Keep up the good work.

I wanted a new vehicle for my daughter sweet 16. My kids Barber Justin told me to go see a guy name Derrick R. at RiverTown Ford. I am well pleased with my choice. Thank you Derrick for being an amazing salesman! I recommend anyone to go see Derrick!!! He will not disappoint👍🏾

First time at Rivertown Ford and the service was excellent. Mark Bair walked me through the service and what was going to be done to my vehicle. Speedy transactions with no filler. Felt right at home. This is an excellent dealership to go to.

Great service!! My tech, Tom M was amazing.

Crystal is the best smart and pretty funny. Great service overall. I’d definitely take her out for coffee she has a great kind friendly personality 👍

I had a great experience buying a car in Ford. I met with Assad and he will walk the extra mile and help you to chose your car and seal the deal. Assad was extremely helpful and work diligently to close the deal at the lowest possible price. Finance people were also helpful and informative, they were able to issue the loan under my 19 years old child and I signed as a co-signer at a very good rate. I highly recommend Rivertown Ford and Assad when you go there.

Outstanding service. Courtesy and helpful. Kept me informed of what was going on. Will continue using services. Thanks everyone for the job well

I needed an oil change and had a great experience all around. John S. was my technician, he is awesome I definitely recommend him!!

It took me 2 hours and 15 minutes just for an oil change. I set up my appointment way way before and I was thinking the appointment will give you a sort of definite timing to get the service. But that was not the case. Even the smallest company will not keep you waiting for more than 2 hours for an oil change. I was thinking Ford Rivertown is big enough to setup an efficient system for their clients but I was wrong. I am very disappointed with their service. If zero star is an option I definitely select that.

Fantastic service. Very polite, helpful and prompt.

True professionals. I thought Toyota next door had it made but its Ford hands down. Additionally I would not have bought the truck if it wasnt for Zack Knight. I was just looking around and checking prices. Because of him I will continue to get Fords for myself, my family, and recommend for all of my friends. Hands down the best customer service I have received buying any vehicle. That is why I bought the truck. It was the customer service.

My wife and I were in town visiting family, and after dinner Thursday night, we saw a screw in our rear passenger side tire. Having bought our Explorer in January, I took it to the Service Department Friday morning. Crystal met me in the bay and let me know I would need a new tire, told me the price, and let me know that the tire would be in that afternoon. She couldn’t guarantee that they could fix it by close and since it appeared to be holding air and pressure fine, would I be willing to come back this morning. I arrived right after 8:00, and Crystal, Tina, and an unknown technician had the tire replaced, balanced, and everything by 9:10! Thank you for a great service experience!

Steve was extremely helpful and knowledgeable. Together with Josh and Steve in Finance - this dealership made buying a Jew vehicle a walk in the park!!

Friendly, helpful staff and the dealership is clean and organized. Wait time for standard oil change and tire rotation is about average. Im a satisfied customer and will probably buy my next vehicle from Rivertown Ford.

Robbie was great to communicate with me about my vehicle. Service and repair was excellent,but prices are too high.

UPDATE: The service manager, Scott, reached out and was concerned about my previous visit. He offered to order a new front tire at no charge and apologized for any inconvenience. I brought my vehicle in today and he had it taken care of ASAP. I’m very satisfied for the quick and friendly service from both him and Donnie.I scheduled my service appointment on a Wednesday at 9:45 AM. Nothing on the website stated that would be an appointment to speak with a service advisor. Also, after 3 1/2 hours I called to check to see about the progress on my vehicle and the person I spoke with told me they cannot give me an estimated time of when my vehicle could be picked up. (It takes about 12 to 20 minutes for your call to be answered when you called the mainline and had the option for the service department.) They didn’t even have mine being worked on when I called. Long story short, they had my SUV up until today due to the fact that the technician that was working on my car was off, they never told me that the shop was overbooked, how they couldn’t get to mine same day, and they almost forgot to patch my tire. Honestly I don’t feel safe driving my vehicle with a patched tire. I would’ve rather they replaced the tire.

This was a very positive, relaxing, and pleasant experience. RIVERTOWN’s people are very easy to work with. They quickly answered any questions we had and applied helped us get the car we wanted

I am from out of town but needed the routine service. Customer service attention as soon as I pulled in. Assigned to CS rep M. Good who was friendly and professional. detailed info sent upon completion.Pleased with service

Today was the first time I have used Rivertown Fords service department and was completely satisfied with my experience. They delt with the problem I was having with my car in a timely and efficient manner. I was kept inform of the problem and the cost before working on it plus talked to the warranty department to make sure of what they would cover. Was very pleased with my service advisor.

Was in the market for a used SUV to replace my used SUV. Had over 20 listings across metro-Atlanta saved but wasnt really feeling great about any of them. Expanded my search range and found a great deal 93 miles away at Rivertown. Got in touch with Client Advisor Assad Lowe who was quick to answer questions about the car over the phone and send photos. I knew I couldnt miss out on the deal I would be getting at Rivertown.Got to Columbus in my rental as the sun was going down and literally test-drove the vehicle into the sunset. I was sold, but the Dealership was closing soon. Assad still made sure we closed the deal that day. Financing took less than 15 minutes. Ive always been told to haggle at dealers but asking Can you come down on that? didnt even feel appropriate as I asked because the vehicle was not only a fair price compared to the other vehicles I was considering, but a great deal in itself. They can really stand by their record of Not over-pricing for the sake of winning a negotiation.Buying this car was on of the easiest, fastest, friendliest, and fairest transactions Ive ever been a part of.Assad even coordinated having the vehicle delivered to my house (93 miles north) NEXT DAY! I would absolutely make the drive to check out their inventory again next time Im in the market and would suggest to anyone that a drive out to Rivertown from Atlanta is well worth it.

Moving from California to the Columbus area we called to make an appointment to get our vehicle serviced. This was our first time at Rivertown Ford, When we walked in, the first impression was that the facility was was very clean and well maintained. Secondly we met Maria who at first impression was very polite, friendly, and knowledgeable. We immediately started talking, and laughing as if we knew her a while. We realized that she would become out service advisor and was very happy. We left our vehicle with her, and when we got home, she informed us of the status of our vehicle and when it would be ready for pickup and all this time she was very polite and very professional. She advised us that she would be off the next day when we come to pick up our vehicle. She also told us who would call us when the vehicle was ready. When we arrived we were escorted to where our vehicle was parked, they started it and handed us the key fob and asked if there were anything else they could do for us. Our experience at Rivertown Ford was amazing and look forward to the team to keep our vehicle running smoothly.

Crystal is one of the best advisers that I’ve ever dealt with. I will only use her for my truck service needs! She has always provided great service every time ! To be honest a portion of me sticks to Ford just cause of the service that she provides and performs every time!

Tom (in the service dept) was great to work with. Thanks to him I am happy I chose Rivertown Ford.

Always a good day spent here with Zac. Ive spent multiple days buying here and its always been worth it. He did a great job taking the dreary out of any waits we had. Straight up guy that seems to care about and enjoy the job.

This was the easiest vehicle purchase I have ever made. Mr Raymond and Danny are amazing. We were given a great amount for our trade and no hassle just straight to the deal. This was the first time my husband left a dealership a very happy man! We love our new car! We will be doing business with Rivertown Ford in the future! Thank you.

My experience was wonderful and everyone was professional and knowledgeable about my concerns with my vehicle. Tina (service personnel) did an excellent job in getting my vehicle serviced and a minor issue fixed. Also Tina kept me updated throughout the process of having my vehicle serviced.

I just purchased this vehicle in April 2021. It was a one owner. I had some history on the vehicle.. Mrs Christy Brown is the bomb. She informed me that the transmission service wasnt due because they replaced the transmission in December of 2021. Mrs Brown said that shes about building relationships with her customers. I will most definitely return in the future for other services. Rivertown ford. Christy Brown has earned my trust and future business.

Mr. Andujar was very nice and informative. The inspection and oil change didn’t take as long as not as expected. My overall experience was excellent!!!

I have worked with quite a few service representatives at Rivertown Ford in the past and have had many different experiences. With that being said, I must admit that my experiences with Ms. Maria Dowsett have, by far, been more gratifying. After having my vehicle serviced with her as my service representative, I have a complete peace of mind that my vehicle has been extensively examined and is road-worthy in every way. In fact, I told her today that I think of her as a contender because I feel that she would fight for what is right when it comes to the maintenance of my vehicle. When I drive it, I feel completely at ease without any worries of break down or mechanical failure.

Love the atmosphere. Quick and clean services. Mr. Tom made everything excellent

Its a very nice and clean environment to stay and wait for your vehicle. Kennedy my service tech is awesome.

My experience was fast, friendly, and fair. I will definitely use them again and refer them to all of my friends and family.

GREATED BY MARK BAIR SERVICE ADVISOR.HANDS DOWN AN ALL AROUND AWESOME, PEOPLE, WAITING AREA. I HAVE NEVER EXPERIENCED THIS TYPE OF SERVICE 10+ !!!

Pleasant experience, go see Zac if you want a good deal on something! The man worked with me and we got it done quick and easy. It was a blast and thank you for my 17 Accord Coupe! Left a 17 accord 4 door behind and got a cheaper payment!!! Talk about happy! Thanks Rivertown Ford!

Crystal from the Sevice department was GREAT she was patient with my warranty company and me. Everything was handled perfectly would definitely recommend her!

I purchased a preowned vehicle from Rivertown Ford Columbus and there was a few issues that occurred with the vehicle shortly after. I went to Derrick Riley my salesman and he and the Service department have been more than eager to help get the situation resolved. Thank you and much respect to the staff for being so great during the process!

Tina was a pleasure to work with, very professional and friendly. Great job! Thanks Tina. I definitely will ask for her again.

Robbie was a great help. I arrived and the online app had changed my appointment to a week later. They had no appts available until then. He made sure I was able to come back the next day before my trip and got all my concerns taken care of!

1. At first I was happy with the service until I had left the service bay.i noticed that some items had been disconnected.There is a dashboard light left lit up and I am unable to turn it off with the switch. It is the uphill starter switch. It caught my attention when my car seemed to have play in it while driving; it scared me to death.My back up camera have been completely disconnected. It worked periodically when I backed up but now, there is no response at all.I have a break light out that needs replacing . I need that back up camera left like it was until I can have it fixed.I took my car in to have the battery replaced, and the battery sensor reset. None of these items was in this condition when my car was brought there. I know my car. I bought it off the lot with 12 miles on it. No one has made any major repairs on my SUV but Ford. I thought that I could count on you. Please correct what you took aloose.Thank you

I was very pleased with your service. Zack Knight walked us through the whole process in a very efficient and helpful way. No high pressure. I usually hate buying new cars. I dislike haggling but I enjoyed this car-buying experience.

Quality automobile technicians, personal relationships, fair price, and guaranteed work on time equals customers satisfaction.I’m on the road a lot. Over the past five years, I’ve been unsatisfied with other Ford dealership repair services until I stopped by Rivertown Ford.Maria, the service advisor, met me and asked what repairs needed to be done. She brought me straight to the computer, told me the estimated time it would take to finish the work, and continued to update me on the process.The technician found problem and recommended repairs. There were no outrageous/ off the wall/ I found X and must be repaired recommendation.This repair was complete in a timely manner. The price reflected the work. I have never commented or recommended anything online, but I recommend the service shop.

It was actually pretty organized. Ms. Tina made everything seem easy and I was in and out in no time.Great job!Eddie

Tom is great to work with. He has amazing customer service skills. Lets you know what is needed for your cars service. He doesnt pressure you at all to buy something you dont need. I recommend him for all your Fords service needs.

I was in desperate need of service because my car would not crank & I had to be jumped off to even get to Rivertown Ford. It was late afternoon & Robbie was such a professional!He called the shop and they said they had a battery so it would be no problem to replace it. He also explained if they needed to recalibrate something (I dont know LOL) it could be a little extra. I was ready in no time & it was only the battery. Robbie is my service professional from now on...Thanks!

My service representative was excellent. Kept me informed on my vehicle throughout the process. I highly recommend Kenneth Cook to all.

Granted sometimes the pricing can be kind of outrageous but overall I cant deny that the customer service that Mark and Tim specifically gave me was above and beyond and I really enjoyed it even though all I did was just get an oil change. So thanks Mark and Tim XD

Well-pleased with the customer service, but will have to return to have part of what I brought my car in for completed (safety recall on replacing the back-up camera). I was told the part(s) were ordered but not in yet, and they didn’t know when they would come in. I feel sure Rivertown will complete this service soon.

I was living in Hawaii trying to buy a F-150 in Georgia while stock for F-150s were extremely low. I got in contact with Steve Greco who was extremely helpful and knowledgeable. The move to Georgia wad swift due to his hard work and dedication.

Brought a truck in for repair on recallof part of my steering linkage 2 weeks ago. I found it hanging down almost to the ground this morning as I was about to hook up to a 30 trailer and drive it all the way to Montana. I couldve died.

Everyone was polite, professional and wanted to make sure I got the service I needed and any questions answered. No doubt I will be back!

They were very friendly and nice I was happy when I get there I was help when I left love Rivertown ford.I will tell the world to go to Rivertown Ford they will help you get a car.my first time there. Thank you so much Desire Cochran. 💖

Maria in Service was AWESOME!!!! I was from out of town and had an issue on the road with my Lincoln MKX. Maria got me in and had it all done in a day. She even had my service that was due completed. I would definitely recommend you guys and Maria should get a raise. Polite, respectful and a get it done attitude is hard to find these days.

As always I received fast convenient quality service. My go to agent Veronica was able to help me get everything set up with ease and crystal took excellent care of my needs I will always come back

I went to Rivertown ford because my ford fusion advance track light as well as my powersteering were going in and out ( while driving). I brought my car in to see if they could find the issue with my powersteering (FIND IT NOT FIX IT)and a recall on my air bags. The next day, after I had dropped my car off, they called to say they could not perform a diagnostic because there was a connectivity issue in the car that wasnt allowing them to and they would have to fix that problem before they could run the diagnostic. I was ok with that because I need to know whats happening. They charged me $163.05 for that. After that phone I didnt hear anything for 2 days so I decided to call, after being on hold for 20 minutes, I finally get someone on the phone. They get all my info and locate the information for my car, which took 15 minutes, and proceed to tell me that they are waiting on the part they ordered to fix the issue. So I ask them, What parts? They tell me I had already agreed to order new tires( which would have cost $897.84), because mine were bad. First off no one called me about anything other than my cars connectivity issue I then asked, what do my tires have to do with the powersteering? They tell me the technician said no codes could be found, so he did a multi point inspection and declared that my tires were the problem. I tell them as respectfully as possible, NO THANKS. I will be picking up my car the following morning. When I get there I pay for the diagnostic that I did agree to and look at the recommended services that come with the $163.05 diagnostic and I see the it says my left outer tie-rod end is excessively worn. The cost to fix the tie-rod was $157.05. This issue never entered the conversation. Instead all they tell me is I need new tires and an alignment for over $1000. I can honestly say they care nothing for the customer, only your money.

Tom McCain my service representative was very friendly & professional while explaining parts & pricing for my Mustang. Actually the work was completed in a very timely manner

Stephen is my consultant and he is excellent at what he does. He always keeps me informed of what services are coming up and makes sure Im kept in the loop every step of the way. He is a great asset to Rivertown Ford in Columbus, GA!!

Tom my service agent was great professional as well as polite, the service was very quick and updated regularly, I love rivertown Ford and look forward to many more visits.

Tyler Blackmon was great, he helped tremendously in the truck buying process.

Made a appointment for a oil change and tire rotation. I arrived about 5 minutes before my appointment. The lady that book appointment said it would take about 15 minutes or so. Check in was easy. That’s about the only thing that was easy. After one hour of waiting I asked how much longer. I was told my car was next and it wouldn’t be much longer. Another hour later I was told the same thing. So after TWO hours of waiting they hadn’t even started. I asked for my 2019 Lincoln and went across the street. Oil changed in 5 minutes and was on my way to my next appointment.

Great salesman, very respectful to my wife and myself. Show exceptional knowledge concerning the car we chose. He even made a lasting impression on us when we brought a 2018 Explorer from him in 2018, so when decided to buy again we sought him out . He is a really great salesman, is truthful, and showed genuine concerns when an error was made; he was willing to take theresponsibility for the error rather than push the blame on others. This is salesmanship!

My 2015 fusion was the first car I bought myself as an adult. When there was a problem, I was pretty nervous. But the good techs and my service advisor, MacKenzie Gooden, took great care of it and had me back out on the road in no time.

My sales man Patrick was on point with everything I was looking for. Mr. Danny in finance department was awesome sauce. If your looking for a vehicle go see them at Rivertown Ford you will not be disappointed 😊

My service manager ensured that I knew what was to be done to my vehicle and he informed me of future services,cwhat they included and the cost. Thanks Tom McCain for the great service you provided!!