Not every service experience needs to be great. If something doesnt go well, theres always the chance that it was an off day or next time it will be better. Other service experiences are so frustrating that you lose confidence in the business as a whole, and you will never do business with them in the future under any circumstances. This is how I feel about Byers Collision. I understand that delays happen. When you call to pick your car up on the promised finish date a week later, this is not the time to let the customer know youre not on schedule. I could go on. I shouldve done my homework. Reviews of competitors collision sites have hundreds more reviews and better overall scores. Trust these reviews and numbers. Do your homework before making your decision.

Was rear ended by an uninsured motorist on June 3rd. Got to the shop June 4th. Turned car in for work June 14th and had it back June 29thBrandon Lewis was an absolute rockstar advocating for me with my insurance company which kept fighting things every step of the way.He kept me informed, sent photos of the progress, the whole nine yards. Absolutely awesome team to work with, Brandon truly cared about the truck getting done and done perfectly, not just done, to be done. The world needs more people like this working in it, that truly care to see things through.Absolutely awesome job to everyone that touched the truck from parts procurement, paint and assembly, y’all absolutely freakin rocked it. Thank you so much! All future (oh dear god I hope no more accidents) bodywork needs, will come to Byers Collision.

My car looks brand new after bumper and headlight replacement/repairs. Andrew Foley was outstanding and incredibly responsive. He even got the car back in for a second check before I picked it up after I mentioned another concern that I previously neglected to mention. Can’t recommend enough!

Just trying to get an estimate for my damage, no one will answer the phone!Finally got a nice guy to answer the phone so I could get help!When I got there the girl told me as soon as someone is available to help me they would come out to the waiting area, well I waited and no one came so I went back up to the window.Oh she said I forgot about you!No apologies!The guy apologized and helped like he said on the phone.Brandon way to go you need a raise for doing 2 jobs!

God forbid you have to deal with incompetent Emily Banks for an estimate! Was super late on it and when I finally got it, the estimate was WAY wrong! Ended up fixing the issue at a different shop for 15% of the cost Emily estimated. Don’t be fooled folks- get a second opinion before Byers Collision scams you!

Went in for an estimate and was done in less than 10 minutes. Super efficient estimating process. Looking forward to getting the work done! Thanks Emily for the help!!!

My Ford F-150 was taken to the Byers Collision Center for front end work that required me to get a new bumper and all the parts involved in putting it back on to the front of the truck my fiancee and I were very impressed with how well the truck looked after it was finished today. I was updated daily by Emily Banks the esimater and by the parts receiving people Marsha and BB so if you ever need any work done contact the Collision Center and ask for Emily Or Amanda they are awesome

I work here!!! Best bodymen in town.

A mark of great bodywork is when it is done can you tell if it was ever damaged and I love the work that Byers Collision has done for me over the years. The staff is always friendly and take great care of me and everyone I referred to them. Thank you so much.

This is the most well run establishment I have had the pleasure to work with the entire team was exceptional courteous and professional I highly recommend them to anyone

I went to get an estimate for my damaged vehicle on the passenger side and the estimate came to over $9,000. I took the same damaged vehicle to two other repair shops and both gave me a $2,000 estimate for the same job that needed to be done. Hmmmm🤔. Surely they weren’t trying to rip me off right?

They will get you for every penny and some. I highly do NOT recommend this Collision center.

Came in for a factory defect repair. Had to come back multiple times after the paint was not applied correctly, brake vents upside down and on the wound side. Car left outside with no hood. You can see the paint color difference, it is not the sun, that is the paint job on the rear bumper and front fender. Used wing bolts on bottom of car where the bumper is attached. Still isnt right. Bumper underneath wasnt painted right, either. Add to that they painted one of my wiper arms. Months later and I am still waiting as they look for a resolution. Poor service.

I dealt with Emily during my entire process. There was a big lack of communication from her. She seemed confident at first.. knew what she was doing just fine...I was comfortable with her. After my agreement with the estimimate though, my experience went downhill. Never got a clear explanation of what to expect during the process...was told she would call when parts came in, instead got an email from her a week+ later reminding me of an appt, when no appt had been made...it was confusing and frustrating and this was for minor damage. Ill never choose this place if I need major work done. I think she knows her job well and perhaps she just forgets that her customers dont know what to expect. She needs to set the expectation and explain things clearly and precisely. So I finally made it in...Im getting minor repairs so Im waiting in their waiting room. She walks in and begins to explain that I will be charged an additional $25 for the emblem on my front grille. I was told by her in the estimate, the emblem was included. She said yes, but that was for a recycled grille that came in scratched and so they had to order an after market one, and the after market one didnt include the emblem, yada yada. What exactly is a recycled grille you ask? I was surprised when she told me it was a used one off of a car from a salvage center. Once again.....there was no communication I was getting anything used. Plus, she didnt even present this $25 dollar extra as an option...just a matter of fact. I told her I didnt want to spend the extra, and she said no problem, they would take it off. When the work was done, then she said the emblem was already applied...I wouldnt be charged for it, yada yada. I wasnt charged but that whole thing seemed shady to me. I am giving 2 stars, because the work itself seems good and looks good....but the process in getting there made for an overall bad experience. Cant recommend.

Tried to pick up a vehicle because they called and said it was completed. It was not.Vehicle had been struck in the grill and AC condenser. Condenser hadnt been repaired.

I came to Byers after someone hit my car with a lawnmower. (Lol) The damage was very minor, and Byers took great care of my car!! I worked with Emily, and she was great!! She exemplified great customer service, and my car looks brand new! I was pleasantly surprised when I picked my car up because they detailed my car for me.

Took my car here after someone backed into me. Repairs are flawless. Javier took care of everything for me.

Take your car literally ANYWHERE but here. Unacceptable service and unable to repair my car properly after nearly three weeks of “repairing”. Upon pickup, they failed to properly install my break lights (kind of need those) and when I came to return, they claimed it was not their fault. I would highly recommend you go to any other collision repair center but here.

Thrilled with the work they did on my GTI. There was a little miscommunication when I went to pick up my car but they were extremely professional and no hassle. I wouldnt hesitate to recommend anyone go there for body work.

I ditto the first response. Dont believe the receptionist! Although she was very sweet and seemed as though you could trust her, but nothing was ever done. I emailed her my estimate on a Tuesday in which she told me they would get the parts that day or the next day and that she would call me back. She never called. I called her on Thursday and she didnt answer but a guy answered and told me he had ordered them on Wednesday and they hadnt got there maybe Friday. I called on Friday and this same guy said, Well we dont have your car? I said....Did you get the parts?, he said No, maybe Monday. I stopped for a moment and didnt say anything....I took a deep breath and said Well I was told not to bring my car unless the parts had arrived. I then said, Nevermind, thank you.Every car I purchased I have purchased from Byers. I trusted them and felt they were loyal to their customers. Not any more. Im in the market to purchase another car later this year and Ill steer clear from Byers!PS: I did record every conversation too..

Byers collision is always a pleasure to work with!

Great!

Dana and go minis were great! Worked us in when needed...prompt and very nice. We would definitely use them again.

Friendly staff. My car is there getting fixed after I was rear-ended. Things are going smoothly so far. Im hopping the experience ends as well as it started.

Took my GTI here for corrosion warrenty work, they did a terrible job keeping me updated on the status of the vehicle, early on in the process they even seemed to have forgotten they had the vehicle. Finally after a week and a half I picked up the vehicle, body work so far looks good, but the airbag light is on in the vehicle and they didn’t seem to care at all about it, just said I needed to see the service department at the dealership (and they can’t even see me for another week!). This is a safety issue, and they couldn’t care less about it. I would not recommend using Byers collision center at this point.

I would ONLY recommend Byers Body Shop. Very Knowledgeable and friendly staff.

I would strongly suggest using a different shop. The staff was unfriendly and seemed annoyed that I was bringing them business. I brought my vehicle in with some rear bumper damage. When I picked the car up I was handed the keys and told that the car was located in “the back lot.” Columbus, OH just received a few inches of snow and my car was buried under the snow. I was unable to inspect the repairs. No one from the shop offered to clean off the car or review the repairs with me. I took the car home and after a few days was able to wash it and finally inspect the damage. I found that the lower portion of the bumper was not repaired. I took the car back to the shop and showed them the damage. They took the car back in and make the necessary repairs. Once the car was complete the same pick up situation happened again. Columbus got more snow and the car was located somewhere in the back lot. After searching for the car it was, once again, covered in snow. One of the staff was in the back having a smoke and even mention my prior complaint to Nationwide. She stated they made you clean the car off again not offering to help or make it right, more or less just finding humor in the situation. I felt it was almost like I told on her and she wasnt happy. I will not be using Byers again. There are a lot of repair shops out there and this is one I would suggest avoiding.

Great service!!

Unacceptable service. The man who was supposed to estimate the damage from being rear ended did not put the car on a lift or evaluate any damage. He just shrugged his shoulders and said eh seems fine- meanwhile my car cant accelerate and is leaking fumes.. My insurance company laughed and said they would never reccommend Byers collision that they are known for their lack of service. I would NEVER reccomend.

Replaced both fenders covered under warranty. EXCELLENT WORK!!!!

Would only take my cars here. Most knowledgeable staff around.

Excellent bodyshop technicians, highly recommend as a quality bodyshop

I was told to bring my car in without knowing the parts they had ordered were not in yet. I was told it would take two days and now I’ve been without a car all week. Ridiculous!I’ll never go back or recommend this place to anyone who is in need of repairs.

They did not put correct or fitting parts on my Mazda 3. Also, seems like they try to hold the car as long as possible regardless the car fixing duration.

Good Place for Auto Body Repairs

Their service is really slow, and dont believe whatever the receptionist tells you. I dropped off my car there on Tuesday, i called in on Wed morning, they told me they would call me in the afternoon, i didnt hear from them, i called them again, they told me theyll let me know Thursday, i waited all day Thursday, They still didnt call me, I stopped by their office on Friday afternoon, apparently, they still hasnt take a look of my car. what they said was theyll call me on Saturday, still havent hear anything from them. I dont know what to do.

DO NOT GO HERE. I was given an almost a $700 estimate for a repair that was completely unnecessary. All that was required was the application of a solvent to remove paint on my bumper. Another body shop across town did it in less than 5 minutes for free. Very dishonest bordering on malpractice.

Maybe coming back