EDIT 9/28/21 - With no response from maintenance for another MONTH now, our plumbing issues have escalated to backing up not only the ground floor sinks, but the upstairs bathroom sinks have now begun to backup and overflow onto the floor. None of our issues have been addressed - this is outrageous.There is a reasonable expectation for a unit to be clean and well-maintained upon move-in. This has not been the case for myself and my roommate. Prior to our move in, we were assured by our property manager that issues such as stains on the wall, dirty surfaces, and dirty HVAC would all be taken care of prior to the start of our lease.Upon moving in, none of these issues had been resolved. A maintenance employee re-painted a stained section of our wall on that same day with poorly matched paint, and said the rest would be fixed later, but we have heard nothing since. After looking through the apartment we also discovered several rusted screws on the floor, nonfunctional ceiling lights, and several other items in poor condition.Notably, there is a persistent smell of cigarettes and cat urine throughout the entire unit. Multiple damp spots in the carpet. A mildew growing in the carpet near “the dishwasher leak” (according to a maintenance employee), as well as goo and slime ground into the unwashed carpet. The garbage disposal pumps water and food waste back into the other sink, and doesn’t drain. Multiple door jambs have been painted over and are impossible to open. Magnetic latches have been lacquered over, and don’t close.It has been multiple weeks since our last contact with management. Having been assured that we would receive a checklist to document existing damages - we waited. However, having not received that as of two weeks ago, we formally enumerated our complaints in a two page document.We have heard nothing since. There has been no written acknowledgement of our complaints, which is par for the course according to other reviews. We know they must have received our document, because two days ago we had a maintenance employee unlock our door and walk right in unannounced. There was no notice given by the maintenance nor management, and he claimed he had the right to enter. No emergencies in the unit, just a violation of our right to privacy, and of our lease.The AC system is dirty and musty, the unit smells unclean and unhealthy. The kitchen cabinets are primed to fall off the wall. And management is nowhere to be seen. There’s so much more that can be said, but my recommendation is to look elsewhere for housing. The Villages of Eden Crossing and 5812 Investment Group should be avoided at all costs.

9/27 UPDATE: Despite their comment, weve heard nothing from staff after a month & nothing regarding our complaints.I recently moved into a 3 bedroom townhome - $1132/mo in rent alone. The quality of this unit was unacceptable at move-in, despite assurances from our property manager that everything would be taken care of.The carpets are moist & smell like mildew/cigarettes, there is an odor of cat urine, & every vent was covered in dust so thick that vent covers are stained with grime. We cant clean them ourselves because the fixtures are painted shut. Our dishwasher is in disrepair, the lock to our back gate was broken, screen door unattached, & nearly every room had paint in the carpets, & along baseboards/fittings. Sometimes when turning the garbage disposal on, brown, dirty water backs up.Every bathroom was visibly dirty, no surface was even remotely cleaned. In the master bedroom, there were nails & sharp tacks - some of which were rusted & couldve easily gone through a foot. Trash was left out in many of the rooms. Two of our light fixtures were nonfunctional.I could keep going on - but hopefully that communicated the state of this place on arrival. We emailed the property manager, the real estate agency, & the management group that owns them with detailed written explanations for each of our grievances - after nearly 2 weeks, they havent responded. Their office is always locked & they never answer their phone, so there is no other way for us to contact them beyond email. A few days ago, a maintenance employee entered without any notice to us (which is illegal - landlords must give 24 hours notice) & looked around without fixing anything. When we told him that we did not give our permission for him to enter to begin with, he said that he had been given permission. After showing us the work order (which addressed few of our complaints), he was correct in that he had been given permission - but it wasnt us that gave it. The only explanation is that someone in the leasing office forged our consent. All of this was done without an acknowledgement of our original email.Its evident the landlords do little unless they have to or are at risk of losing money - including disregarding tenants rights. Instead of really cleaning the place, they just applied the cheapest coat of paint on everything they could, and the fact that most of our doors hardly close from so many layers of paint shows thats all theyve been doing for years.I cannot recommend this property & would be wary about signing for anything else managed by them. Its very unfortunate, because the property itself is beautiful with plenty of space, a back patio, plentiful shopping options, & friendly neighbors. We want to love this place, but the landlords own actions have made that really difficult.

I had an issue where cars were blocking me from getting my car out of the carport. I called the maintenance team and Jeff was the first to respond getting me the tow companies number. The tow company unfortunately could not help because I had to have some code they said. However I also mentioned to Jeff that my dishwasher had been leaking all weekend. Jeff came right in to look at it and informed me of his next steps which was getting the tools he needed to fix it. Jeff left to grab the tools came immediately back and fixed my dishwasher! Great customer service! Also the office called me to confirm the problem was fixed and I didn’t need anything else! Great apartment complex, I love my neighbors and the neighborhood is for the most part very quiet! Thanks Villages of Eden crossing

Talked to ther office about renting and they said they had a unit then get a email and it says move in date late October. Be prepared to drop 250 at the time for the app also if you doing a single app.

A nice place i didnt know existed til i got there! Very nice and well kept👍🏿

These pictures are just awful looking and no one has replied to my emails. Theres a giant tree down in the road by their leasing office.There are multiple reviews saying toilets and plumbing is flooding??? And maintenance is doing nothing??

After all the reviews and knowing this company was rated top 5 of not to rent from the news. I decided to reach out and possibly give them a chance. I talked to a woman in the office by the name of Morgan she was very nice and kept reassuring me that the neighborhood was a good neighborhood and the apartments were in great conditions. I decided to choose something different but I would greatly recommend them because of the reassurance of Morgan. You could tell over the phone that she is truly a genuine employee and she truly wants to make people comfortable.

Starting my process with this company was a bit complicating. I had dealt with three different employees whom all eventually quit and or got fired within a months time (May 2021- June 2021)of me putting in my application. I was told by one lady that I had forfeit my application and it was approved. (How does that make any sense)So I was not able to get my refund and or a number for corporate. I was told that the person I need to speak with is in a meeting, I have been calling for seven days and getting the same answer and I have also been calling at different times and this person is always in a meeting and no one has a number to corporate. I was denied $250 back. I was told to apply again and I would still have to pay $250 again.... I begin my process with this company in May 2021 and it is only June now.... I have never dealt with something like this is my life.... I wish I can play the recording I have of these phone calls....

Connor did amazing job today very nice person did a very good job really appreciate you today connor

Conor did good. Great work, very respectful. Thank you!

Property was terrible. Curb appear unflattering. Every dumpster filled to the brim and overflowing. Needs a better designated place for all residence to dispose of trash to prevent the overflow. Blinds in windows of almost every unit were tattered and torn apart. The floor plans are nice but too distracted by the property appearance and cars speeding through to give another star. Hate to leave one..but there was even a tennis court that was full of broken glass and clearly not kept.

Conner and Jeff Did A Great Job Helping Getting Things Together For Our New Place, Greatly Appreciated !

I’ve lived at a 3 bedroom 2.5 bath Townhome for almost 6 months now at this property and I can honestly say someone is always trying to help me when I’m in need of maintenance or have questions. Every service request I’ve put in has been taken care of in a timely manner and the maintenance techs are always professional, kind and courteous when entering my home. Today I witnessed my 1st back up in my kitchen between my double sink and dishwasher and it was crazy ! Water everywhere ! My kitchen became a swimming pool LOL but after a lil wait Connor and Jeff showed up to the rescue to fix the problem and both did the job quickly and quietly while my kids finished virtual classes in the room next door. Once the issue was resolved they assured me it was completed and showed me it was working before leaving. I want to thank the both of them for doing such an Amazing job today and for having consideration of my children being home on laptops working. And thank you Joshua for responding to my service request needs so quickly and making sure the guys came out today to fix it !! I really appreciate all you guys hard work. It does not go unnoticed. I would highly recommend living at this community :)

I moved here in April nothing works there are roaches and the maintenance is terrible

I’ve been looking into serval apartments and went to go back to these only because of the person I was working with but I found out they were no longer with the company I was in distraught Morgan was the only reason I was going to decide to put in my application because of her great customer service and how she was very knowledgeable and honestly you could tell she was a great employee. So she will definitely be a gain to whatever company she working for next! Hopefully she’s working at another complex so I can put an application there!added to response* i’ll be going elsewhere since morgan will not be able to help me out thank you!

I love this place. Great Neigborhood. James Oldfield has been such a wonderful help during tough times. He helped me out of almost 2 evictions. Very responsive and sweet.

Update...7/28/21The lights outside my front door & carport have been out for a week plus. There is no urgency in staff to get some type of replacement until the electrical company comes. Its completely black. Cant see hand in front of face. A strange man came to the door claiming to be delivering pizza. It was so dark, it alarmed me this guy was not concerned for his safety. That had me thinking, he was trying to rob me. Insisted had correct address. I told office girl. Showed no concern. Just repeating her bland response.I have complained about the people below me since they moved in; they have been a problem from month 1. They were put out of previous apartment for same reasons. They slam every door in the apartment @ any time of day or night. Ive called police 5 times. Have videos of their families rudeness & disrespect of my space. I have asked for something to be done to end the noise. These office people give excuses, notes on a door. Im very tired of the lack of action or accountability & arrogance from this office.

Marcos, was an amazing worker. He was very respectful of my home and worked quickly and kept me updated of what was going on. He is very knowledgeable and a people person. He knows how to talk to people and show respect!

His name is Connor mentenance guy very helpfull thankyou

Great staff ..Maintenance personnel are amazing

Bad place to live. Bad customer services, Always has problems: AC dont work and maintenance for more than 3 months. I pay more than $920. bad Neighborhoods. I dont recommend this apartment for rent.

Posted available but when I got online none available false advertising

Are old and need updated bad!!.. Maintenance is a joke...takes forever to get someone out to repair anything.Do not recommend living here!

I want to thank Marcos for coming out first to stop the leak from the water tank, and getting the water up. He had no problems with coming back out to finish the work, due to having to order a piece. He also helped with other things that I called in about.Glad he took care of my issues, y’all have a good worker.

Like every place, this one has pros and cons. The rent is cheaper than most for the square footage, but the units are older, which means there will be some issues. I really wish the landscape was a bit nicer. One saving grace on the property is Marcos with the maintenance team . He is awesome! He is super friendly with the kids, and always fixes things promptly. Also Ashley in the leasing awesome has been super nice as well.

I have been living here for two years now and i have never had a problem here so far, this place is the only place that i have lived that the maintenance actually fixed the problems that i reported and there is one guy that sticks out the most to me is Connor, he always make sure that every problem that i ever had got fixed and always fixes everything with a smile and makes sure that im alway smiling before he finishes the job

Overflowing toilet old carpet old cabinets drafty windows

Well James at the rental office helped me out a lot. I really appreciate them a lot. Nice place to live. People have to keep in mind that it’s a complex and sometimes maintenance is backed up but they will definitely come out and take care of you.

This place needs new carpet. The shower has a crack in it. The bathroom counter is lifting up. The back of the toilet is leaking. The bathroom light doesn’t turn on most times. No one picks up when my boyfriend calls. They gave us the bottom floor apartment. Not my first choice but it is what it is.

Marcos is a great worker. One of the best workers they have. Any time he comes to fix something it’s done right the first time every time. All around great worker, we need more like him

I have lived at Eden crossing for years. The new managers, office and maintenance staff are great! They answer all calls in a timely manner and come out to fix things quickly!Marcos the maintenance man just came out for a repair and did a fantastic job! He is so friendly and polite This property is really making lots of great changes.

Need better lighting at night..and security on weekends

Marco is one of the maintenance men he is great! Always helpful and quick. Ashley in the office is has always been very friendly and helpful. When I was thinking about moving here I was afraid because of all of the bad reviews, however my experience has not been bad at all. Everytime I call and need something done they send someone right out. They are making updates, they keep the grounds up. They are really trying to make this a good place to live. Give them a chance.

Eden crossing is the most nasty place you ever wanna live. My sister lives there and the up keep on the place is terrible. They have the up keep by the rental office decent because they want to use that as pictures in papers and online. When going up the steps there shouldnt be 10years of spider webs on the steps. Carpet is so so old its ridiculous. Im trying to get my sister out of there she can live somewhere else nice for $800 a month.

Marcos has the best customer service i have ever seen hes a hard working man he explained everything to the T. He was very professional give this man a raise

Marcos is an awesome maintenance staff. He knows his job and very friendly. He’s the reason why I’m giving 4 stars. On the other hand, the office staff frustrates me every time. Especially now, they are very poor with picking up calls. I was literally outside the office and I called them while three people were sitting inside but nobody picked up. I’ve been trying to get a hold of them for pest control. I hate having pest in my house and somehow there are roaches all over. (FYI my place is always clean so it’s not anything I did). It’s been a struggle to get anyone come in to take care of it. Now it’s a roach problem who knows if it’s going to be rats next time. I’m so over this place. I like the apartments even though they are old units but the owners don’t want to spend money in maintaining this place. Also, my shower unit was all broken and into the wall by a staff. Someone came in because I complained of my shower not completely shutting off and they demolished the whole place without any information of what the plan was. This was done almost two weeks ago. It’s always one thing after another and it’s frustrating. I will really like the owners to at least respect people’s feelings and communicate better.

They are as unethical as they come. Never rent from them. We signed a lease with the Villages at Eden Crossing. We are relocating from Pennsylvania. Our move in date is 4/10/20. Today (4/6) we were informed that our unit will not be ready for probably 2 weeks - WHEN WE ARRIVED IN COLUMBUS. My wife starts her job tomorrow (4/7). As a result we will have to bear a hotel expense for at least two weeks. Additionally we have the moving truck coming as well as appliances being delivered Friday. When speaking to the property manager all they would say is “We are sorry.” They refused to cover the hotel expense until our unit is ready. Additionally we must wait for a “live check” for $1,100 to be sent to us to refund all of our fees and deposit. This deposit money we NEED NOW for a different apartment.

We have been living this place the last 5 years the management getting better a lot and the mentions also a lot better than was be for the manager James thank you much for your help and quickly response for job done !!

Dont live here but I know someone who recently moved in and started seeing mice. They office doesnt seem to concerned with handling the problem.

Marcos is very professional and works in a timely manner I appreciate all the work thatHe does around the neighborhood. My father a decorated veteran loves Marcos he is friendly and overall one of my favorite guys at the Villages of Eden Crossing.

I had a issue with my light and fan and Dylan came out to fix it.. he was so helpful and friendly and left me feeling very confident in the work that he did! I’ve been living here for a little over 5 years and he is one of the best!

Marcos is amazing. Simply put he is the best. He seems to be very knowledgeable about what hes doing. Fast and super curtious.

Marcos, the Maintence man AGAIN made life easier for me, by sending professional experts to deal with a specific problem at the residence.He did exactly what was needed.👍🏾

I would like to say I appreciate the maintenance tech who assisted with getting my dishwasher replaced. Marcos did a great job! Also made sure to clean up the area.

Have lived here for 15 years and has gotten worse after change of management. Is ok but not great - can take a while for work orders to be completed including having a roof leak for two years and having no ac for weeks in the spring while waiting for them to charge the units. But I’m giving 3 stars because some of the employees are very good and make up for the bad experience. Marcos the maintenance guy is great! He really cares about his job and does an outstanding job. It’s hard to find someone who will actually go above and beyond to get a job done right but he certainly does. Also Ashley in the office does a great job in answering questions and following up. Just make sure you ask for Ashley or Marcos because some of the other employees are not as good and some office employees can be down right rude. If you get one of the bad ones, stuff will not get done and be prepared to make multiple phone calls.

Marcos was absolutely amazing! Very quick and professional! BOTH of the times we have had him!!!

I am very happy to live here. The staff is very attentive and meets the needs of residents. The maintence unit is remarkable. Thank you for taking care of us!!

Ive lived here for YEARS, more than I care to admit. Ive seen the staff change more than enough times. Ive dealt with rude/indifferent customer service. Grounds not kept up. They are working on making improvements Ive read. So far the only thing Ive seen change is the fact that the outside lamps work now. The neighbors talk..Ive heard all kinds of things about our rental office and landlords. I could honestly write a book. But what it comes down to..for me..right now...during COVID19...is no one ever answers the phone! Ive called and left messages and never get a reply. I call during the morning...during the day same thing. Sometimes youll get someone to answer but its not a guarantee. Odds are for every 10 calls you might get a answer 2x. Its been this way for ALL the years Ive lived here. Normally I would just let it go because I could just walk down there. But now when its being requested that for obvious reason the tenants only call...it would make sense to make sure that form of communication is taken care of. Time was made to politely remind us they still want the rent money.... make time to answer the phone. Dealing with sick family members and loved ones dying, then having to deal with trying to hunt down someone at the rental office by phone is too much. Staff the people you need to make sure the communication with your tenants is maintained. So many things can be avoided with communication. Hopefully this is one of those things they are working on. Also, the ONLY reason why I gave 2 stars is because the maintenance guys are the best. Atleast the ones I know.

Marcos is an amazing tech. During Covid19 he was very responsive during this hard ordeal. Happy to have him as my maintenance technician.

He’s very professional and accurate with his job. I’m glad he’s our maintenance tech. Marcos is awesome!!!

I would like to say that I have been living here for 6 years and never had a maintenance man as efficient as Marcos. He is always so respectful and cleans up behind himself. And if he can not fix something right away he always keeps you informed and comes through on his word. Great job Marcos!!! Someone give this man a raise!!!!!

Slow on repairs.

Good job Marcos. Marcos very good work. Im happy for Marcos.

Marcos did a great job..the new AC he fixed was a blessing..you need more workers like him

Marcos is amazing if it wasn’t for him I would of been moved. Apartment are horrible but maintenance is awesome.

Marcos is so professional and don’t mind him coming to my home when I am not here... simply love him

Kietyn is phenomenal. The best consultant I have ever worked with. I lived in these apartments a few years ago and never had an issue. I am looking to move back here in the next few months ths!

Sure Id love to pay my rent online, but um not for $24 extra dollars!!! Even during the Pandemic youd think it would less or even $0. I dont believe theyve even considered it. Lastly, if you like thin walls to hear your neighbors and vice versa, live with Mice & Ants...then this is the place for you. Oh yeah and dont ever have an issue out of your control with transferring utilities, you will be charged $50 on top of the utility bill that you are paying to them to pay until the issue or transfer is resolved. Like I had no control over my utility transfer delay. If your going to add it in my rent and Im paying it, why are you charging me $50. No compassion or consideration, just money pit HUNGRY!

Well I will try to be brief. I do really like my place but havent really felt like home. When I came to look at the place I was told the rent is $779. When I came to s ign the lease, ( which at that point I had no other option but to sign ), I was told the rent was $932. They had us sign the lease through an email and when we got the paper copy of our lease, it says our rent is $1129. Now I just dont understand how someone could lie and screw someone over like that is beyond me. I was just coming out of being homeless and this person screwed me so bad and she didnt even kiss me for it. But I do want to give a BBIIIGGG shout out to my fovorite person out here and that is Mr. Marcos, he is my maintenance guy and he is the best, he is completely awesome and he really takes wonderful care of his people. Mr Marcos, I love you to pieces

Marcos got me togther with my door when needed!!But my air has not been working for two weeks! Definitely need that fixed its been 80s outside. Guess what it is on the inside!

Marcos is wonderful and has done a great job installing my water heater and air conditioner. He has been available to help me with other issues around the apartment complex.

My son lives in these apartments in Columbus Ohio. His family lives in a townhouse with 3 bedrooms and 2-1/2 Baths. It has beautiful brick wall in the large living room, they have a dining room table and living room set up, galley style kitchen with breakfast area and, the stairs are really nice and easy to climb. Also they have a fenced-in backyard and semi fenced area out front. They have covered parking with uncovered parking for guests, and of course there is a clubhouse and pool. These apartments are in Whitehall area and there are plenty of stores and restaurants near, and close to I-270 in Columbus, Ohio. There are so many nice townhouses in Columbus compared to Cincinnati.

The pool has been shut down for at least 2 years, the laundromat has been closed for at least a year. They charge a 20 dollar fee to pay your rent online. The apartments are decent and affordable

Lived here for over a year. Weve never had any real issues, our neighbors in our section are clean quiet and respectful. Have yet to see any type of pest issue either. My only real issue is their playground is a joke and there is broken glass everywhere along with tennis courts, although thats the disrespectful acts of the tenants. And management should mandate tenants maintain their fenced back porch so it doesnt turn into a jungle!

Good

Dylan was fantastic! He was kind and helpful! He helped me get things fixed and fast! He also, very generously, took my trash bag to the dumpster for me! Thank you Dylan!

I would like to commend one of your employees by the name of George, not only was he friendly but extremely focused and efficient at performing his tasks, he quickly and efficiently repaired and corrected all the issues I had in my apartment and was a very pleasant individual.

Dylan has been the best maintenance man by far and I been out here 8 yrs his personality and professionalism was great and he is always welcome in my home.

Dylan was helpful and professional. We were satisfied with his services. Thank you again Dylan.

The apartment is very old and has many broken hoses. Shower baths are scratched and bugs comes from it. Maintenance is horrible and may stay without hot/cold water or air conditioner for months. No body cares about you!Please avoid!

I have been a resident for about two years now and I feel that Josh and James (Managers) and Ashley (Leasing Agent) go above and beyond to ensure customer satisfaction.

DO NOT I REPEAT DO NOT MOVE HERE! They will take your money and leave in a horrible situation. My sister lives here and she has been without a/c for weeks; she does have children. She has called maintenance numerous times and has yet been assisted. The people at the rental office are rude and snarky. I have considered moving there but after speaking with the people I refuse to. The maintenance of outside is way worse during the winter time as well. Don’t expect to come to a shoveled drive way, if you love you be doing yourself. I went to go buy a shovel for my sister and we had to clear the parking spots in front of her apartments ourselves which is ridiculous. Save your money and don’t waste your time. Trust.

Marcos is the best Maintenance Person at the location, every time I call he is on it ASAP and he’s very nice and friendly. That is my Guy whenever there is a issue.

Put in a request for Maintenance that same day he came and fixed my drain in my tub and also a couple days after (today) replaced the blinds in my room. I’m inlove with my first townhome ! Excellent job thanks guys haven’t had no issues at all and not to mention my family came to visit during thanksgiving and loves how quite and clean it is out here : )

Surprised I haven’t seen many comments about mice cause they are infested with them at my sisters Nice clean apartment she has here!! Issue never resolved after reporting she has killed countless with traps and they keep coming they were just downstairs and now they have made there way upstairs taking over her apartment and comfort zone. She hasn’t even cook past year that’s how uncomfortable she is in her own place! She has lived here for 4 years and this problem has been past year. She is just now moving out I’m so Happy cause I can’t even visit her anymore cause I’m scared to death of mice. Beware of moving here, I’m telling you!!

Awesome

DO NOT APPLY! They said they would refund me for my holding fee and didn’t! $250 for nothing definitely a rip off!

Maintenance Man Dylan was very quick and effective with his work 10/10 Recommend

Had no issues but Dylan still came out to make sure everything was in order. Even took out the trash for me! Lived here a year and he’s the first maintenance man to care that much to check everything!

Dylan was awesome and he did everything that was needed to be done and fix everything that wrong . He did a excellent job

ARE YOU READY TO DIE???? Because if you move here, your health is definitely on the line. Your health, kids, pets, family & friends. MICE ARE EVERYWHERE. Inside the apartment, outside the apartment. Bring your groceries in and leave your car door open for 10 seconds, and you may find one in your car. Mice, rats, roaches, bed bugs, spiders...EVERY CREATURE KNOWN TO MAN KIND stays in these apartments. Very disgusting and the management is very poor. Maintenance request take forever. IF YOUR TRYING TO COMMIT SUICIDE, THIS IS THE PLACE TO GO :)GOOD FREAKING RIDDENS. THEY NEED TO BE BURNED DOWN TO A CRISP AND THEY PROBABLY STILL WOULD BE INFECTED. BUY TRAPS AND BUG SPRAY IF YOU GET APPROVED.

Maintenance man Marco is the best fixed my air and came and checked to make sure every thing was working good.!!!!!!!!!!!!

Dylan the maintenance man was quick and fixed things I didn’t even know were broken! I appreciate his service !

I have been a tenant at villages of Eden crossing for about 8 months now and it hasnt been all bad but not great either. As of June 18, 2018 the air in my apartment has been out. I called to have maintenance come fix it and as of today July 9, 2018 is still NOT working. Ive called back at least twice and was told that they are working on it. Its been in the upper 80 and over 90 since the air has been NOT working. The ladder time I called the office I was told that they have 30 days to fix a request. Its close to 30 days and its still NOT fixed.

Tried to check out the apartments today, only one person working in the office with a couple people waiting in line. Property manager does not answer the phone even while calling infront of them. They do not even greet you. Very bad experience before I knew any of the information.

Thank you james from Villages’s at eden crossings great management!!

I have not lived here, but I did go in one day for information. The rental office is unkempt, smelled funny and the staff were 2 young men who looked dressed to go play basketball or lay around the house. I was completely turned off...if this is how a company presents itself and you arent even a tenant...i was afraid to explore any further.

The office is unhelpful and does not properly scheduled maintenance request. I wish I would have listened to the reviews. It is a terrible place to live and I cannot wait till my lease is up to move out. If I could give negative stars for customer service I would.Sep 15 addition to original post:As an addition i reported the issue Saturday and it was not fixed till Tuesday for clarification. Also ill be calling tomorrow as the drain was not propperly fixed and is already cloged again in less than a week.

Oh how I wish these reviews came up for me BEFORE we paid an application fee and a full months rent for a deposit....which I know was processed incorrectly by the new person. There is no way I ever had to pay a full deposit...my rental history is excellent!!! We go to view the apartment supposedly ready for move in and experienced a little of everything described in previous reviews. Long story short...we want our money back and cant get it. Were willing to loose $750 instead of having to deal with these idiots for the next 13 months!! My advice is DO NOT APPLY TO LIVE HERE....PERIOD!!

Safe, Quant, relaxing, and spacious.

Cant give 0 stars. Current resident. Ceiling developed a hole (3x2) in it in October. The landlord has NOT attempted to repair the ceiling, using an excuse (going on 5 months) that they are trying to find a roofing company, but they wont replace the drywall in the unit.The ceiling hole has caused rodents and bugs to infest the unit, and after 3 months of contacting them they have yet to do anything to resolve the cockroaches.Trying to break the lease to leave the premises.

If you are looking for a place to feel peace and comfort, this is not it. Maintenance is useless, and the leasing office is even more useless; they do not care about you or whatever happens after you sign the lease. I settled an escrow case in court today and I got some money back for the inconvenience suffered during two separate periods of roof damage and flooding leading to exposure to health hazards, destruction of property, and terrible house odors. I wish I had gone to court immediately when it started.

Dylan was awesome and has great customer service.

Dog feeces all over the place. Phone never/barely gets picked up for maintenance and reporting problems. Ppl at the office always sound they don’t care, rude sometimes. They make you feel you don’t matter.

I never seen a business that doesn’t care about their customers, the reviews and the concern of their resident to the extent of This residence: I called and complained, wrote a review, went in person to the office, but they never solved the issues. Literally I have to hold my nose walking in and out of my apartment due to the dog feces right in front of my door steps from the next door dog ! I don’t know if they don’t have a pet policy, or if that one customer is more important to them than all the neighborhood that suffers the health consequences everyday, and literally complain everyday about the feces and the smell of the trashes. The only thing they are adamant about is collecting their rent ! Pass the 2nd of the month, you will pay late fee, or soon you will have eviction notice on your door! It’s a no no no ! Place, I got they well know their average customer are not a review readers and they don’t give a damn about it ! Disappointing !!!👎🏾👎🏾👎🏾👎🏾👎🏾

Worst apartment experience Ive ever had to live through. The people at the rental office are rude,unhelpful, and will lie to your face. I moved in and accidentally broke a window and they said I had to pay $130.00 to replace it. A guy at the rental office then told me I could have fixed it myself cheaper after they billed me. Finally a manager said that the guy didnt have authority to tell me that. Completely unorganized. I had a gas leek that made me feel sick and had to call the gas company out 4 times before it was completely fixed. I had to buy a new dryer because the nice one I had got fried due to poor maintenance to the fuse box. They didnt care... My refrigerator leeked and froze water all over everything for 3 months before they finally replaced it with a new one,and my dishwasher still leeks and it is very unsanitary. I could go on and on but...I just cant wait for this lease to be up so I can move somewhere worth what I pay.

Incompetent staffing all around especially in the office but does include their maintenance team. I highly recommend NOT moving here.

Nice pace with reasonable prices. Plan to rent

DONT DO IT!!!!! I have been a resident here for almost 5 years but this past year has been a nightmare. The nightmare continues! UPDATE: It took them 4 months to COMPLETE my gutters and drywall...again 4 MONTHS! Now my air conditioner went out and I was very polite when I called...the Resident Manager got rude and SLAMMED THE PHONE IN MY EAR. You better know I flew on the highway from my job to confront that situation face to face. She then changes her approach and tells me by law my air doesnt have to be fixed until July 20th and I should open a window...PROBLEM: ALL OF MY WINDOWS ARE BROKE AND WONT OPEN INCLUDING MY PATIO DOOR! She just put a ticket in and said the patio screen should be looked at in a few business days?!?!? They are GARBAGE...It took them THREE WEEKS to fix a light switch that would not turn off. Maintenance does NOTHING but sit in the office completing nothing...the staff is always texting on their phone doing nothing...DO NOT MOVE HERE!!!!!!!!(THE FOLLOWING IS FROM EARLIER THIS YEAR WHICH IT TOOK THEM 4 MONTHS TO COMPLETE)They have refused to repair something as simple as gutters and water has literally poured through my apartment from the ceiling to the basement multiple times and my personal property was destroyed and they refuse to assist me in any way. The management is totally HORRIBLE and arent considerate. DONT DO IT...YOU WILL BE SORRY! Plus that statement they said about having plenty of happy residents...thats a LIE! They were happy but arent now!

If I could give them no stars I would. Ive hated living here since day one. When we moved in outlets didnt work, refrigerator didnt work, the lights outside didnt work, and we have this random wire coming out of our wall in the living room. We had a maintenance call to fix everything but they didnt. They fixed one outlet, the refrigerator, and replaced light bulbs but the outside lights dont work so replacing light bulbs does nothing. The windows are extremely poorly insulated. In the summer the upstairs is extremely hot and in the winter the entire house is freezing. We have our heat set to 80 but it stays at 60. The appliances in the kitchen are so old its ridiculous. If something calls for being baked at 425 degrees you have to set the oven to broil. Our neighbors are obnoxiously loud, Ive called the police on them and complained to the office but they wont do anything. These same neighbors think the parking lot is a trash can, every other day there is new fast food trash in the parking lot. This is the worst experience Ive ever had with an apartment.