Called, they were on site in 15 minutes. Completed tow with no worries. Excellent customer service and professional driver! Sky is the man!

My car broke down on the side of the highway and Jeff picked my friend and I up, he was super polite and very helpful despite the fact that I was crying! I would highly recommend using this company, they were there fast and were very reliable. Thank you again Jeff, I appreciate it!

I will give carls towing a great big 10 cause a 5 star is not high enough. Im so thankful for you guys and how you took care of my truck. Outstanding job

Driver stole sunglasses (Oakleys). They were a gift from my brother. Happened over a year ago from this place. I was picking up the same brother from the airport today, hes been overseas, and he asked me how Ive liked them.. Driver at the time would have denied stealing anything, as you dont hear of honest thieves. Have not, and would not, recommend this place.

Traveling through town on a trip and my car broke down. Carls towing service came within a half hour. Quick service, fair pricing, and very friendly. As a young female, I felt safe traveling with for the tow too. Highly recommend!

Kept my stuff safe and secure 🙏 THANK YOU ALL!

Lady was super nice on the phone I didnt wait very long the driver was also super nice an the price was very reasonable

These guys are so awesome. We hit a deer near Lake of the Woods on Saturday, October 26, 2019 near midnight returning to KC after attending a wedding in STL. Kevin Wolfe was polite, prompt and incredibly reasonable. We had to have our car towed all the way home (133 miles) and Kevin told me it was no problem (even on a SUNDAY) and Mike, the tow driver, was so careful loading our car and then he even called me to tell me he had delivered it to the place we requested, it was locked up and the keys dropped. When I went to the body shop to retrieve some items left in the car the shop told me Mike had even left them a message about the details. I cannot recommend Carls Towing enough. Thanks guys!

Ive used them 3 times in the last 8 months. Their prices have always beat all the other towing companies Ive called. From the 1st phone call up to delivering my vehicles to their destinations the prompt and friendly service has been nothing but top quality.

The only decent thing about Carl’s towing is one driver named Jebb. Jebb was extremely pleasant and kind, friendly and helpful. The manager and another man, whose name I didn’t catch, act as if their customers are peasants. I was told I couldn’t wait for a ride in the office and when I came back for my stuff was asked to leave, despite my insurance having already cleared the vehicle. The manager even brought his wife into the issue, claiming that he can deal with women because he’s married. Extremely unprofessional and I highly do not recommend. Jebb doesn’t deserve them. You can do better, Jebb!

Friendly, helps you out any way he can.

The best part of my journey from Vermont to Kansas in a fully loaded moving truck with my car in tow was it breaking down between Columbia and Kansas City, because Donald from Carl’s Towing came to the rescue. Not only did I get to ride into Kansas in a tractor and did he perfectly park the truck in my driveway, but also Donald is a nice person.

Really appreciate them! Drive was really respectful to my fiancé

Everything was amazing! Towing guy was super nice and really friendly. Even when our car died a second time! He was awesome. Wish we could remember his name. We highly recommend!!

$65 to move vehicle from home to town automobile

Avoid if you arent a car person or are female, these people definitely have a chip on their shoulder. Unfortunately my use of Carls was involuntary through the city so maybe they treat their voluntary customers better but I wouldnt risk it. It wasnt even that it was just one employee either, I came in towards the end of the day (I understand stressful for the employees) but apparently being a college kid was a mortal sin. I should have lodged a complaint with the city to terminate their contract at the time but having just been in an accident was preoccupied.For context my experience was so bad that now, years later when I am looking up towing services, I feel it is my duty to warn someone.

They were quick, and the driver was responsible, professional, and friendly. Give the man a raise.

Carls towing is the best. When I broke a clamp on my radiator hose and needed a tow to replace it, on a Sunday morning, they were there in less than 20 minutes to tow it over 20 miles. And their rates are excellent. Highly recommended!

We had our truck towed from Concordia,mo to Columbia,mo on 11-29-19. Carls was quick to pick us up and the price of the tow was very reasonable. I would definitely recommend them and will probably use them again in the future since I drive a Freightliner lol!

Fast and helpful

Helpful

Called these gentlemen for my father in law out of fuel on 63 north. They were on scene in 30 minutes and got him going. Im a tow truck driver for Jacks towing in st robert mo. They wouldnt even take my money. Thanks guys I owe you!!!

Ended up not needing their service, but they did shadow me to make certain I got off the side of the highway safely. Kind and compassionate.

With the twenty something inches of snow we got this last winter we got caught in a spot we didnt want to be. Carls towing got us fixed up in no time. Nice guys and an attention to detail.

This company has your best interests at heart. AAA contacted them for me and they responded quickly and arrived in about 15 minutes from the call. I had the pleasure to do business with Devon, the night manager if I recall correctly, and he eased our worries about the situation. Honesty is the best policy. Thank you for the great service!On a separate occasion (Nov. 2015), my other car would not start. AAA once again referred me to Carls Towing & Recovery and I had the pleasure to meet Robert. He diagnosed the problem to be the battery terminal that was installed by another (chain) store. I can tell he wanted to help by how much he was thinking about the problem (battery, starter, ignition, etc...). So a >$200 problem was actually a simple $6 fix thanks to him. Once again, I recommend their service based on my experiences.

Called Carls directly when my car wouldnt start. They came quickly as promised and jump started my car. They were professional and helpful and the cost was very reasonable. Hope not to need to call again, but would definitely call Carls if I need emergency auto service.

Had to have a tow they were there within 30-45 mins I was happy

The friendliest tow company in all of Columbia, recommend them every time!

Used to have a great driver Robert. Shouldve kept him.

Friendly people who are knowledgeable and know what they are doing.

Always super fast to respond and SUPER reasonable prices

Solid crew, knowledgeable polite and helpful, youll be happy you went with Carls!

They do good work thayer friendly Ill say and reasonably priced.

Very helpful team. In overly delighted with the service I received.

This is most courteous, caring and respectful tow company in the area. Hands down.Last night I was en route to my apartment in my girlfriends car after dropping her off at a friends house when I ran over an enormous pothole (at least 6-8 in depth) on Locus St. (If someone in charge of Columbia roadways is reading this, please get this filled/fixed... It is barely visible at night and far too deep to disregard). She drives a coupe with very little ground clearance; not to mention some really skinny tires. Naturally, I blew out both both the front left and back left tires. I slowly made my way to a nearby gas station where I called AAA. They referred me to Carls Towing, as they are a AAA-certified tow service. I was lucky enough to have Devon (the night manager) come to my rescue and provide assistance. However, I was entirely unprepared for the incredible amount of assistance he would actually provide. Devon took an outrageously stressful situation and turned it right-side up. He quickly made the car tow-worthy, hooked me up to his truck and towed me back to their shop. With the help of his co-worker, Robert, they went above and beyond to find any possible avenue they could to circumvent the expensive and seemingly inevitable new purchase I was going to have to make on new tires. Miraculously, they were able to salvage two matching tires from an identical vehicle that had been sitting ( in what I would describe as their accident-involved vehicle lot) for at least two years, rusting away and totaled. They said they wanted to set me up good and that is just what they did. They aired them up, mounted them, and off I went back home in a car that was originally destined for an auto repair shop. The best part about it was that I didnt pay a thing, when I easily could have been looking at $400 or more in the hole in the next 48 hours following last nights incident. Because of these guys, she now has a drivable car and will be able to see her family for Easter.There is a lot to be said for this kind of unwavering service in todays world; people just dont jump through hoops for you like they used to (especially if they dont have to). Fortunately, there are guys like Devon, Robert and all the great staff at Carls Towing who work tirelessly (no pun intended) to make sure some of lifes stressors are easier to bear. It goes without saying that they have definitely earned my endorsement.Should you ever find yourself in need of a tow, dont hesitate to call Carls. You will not be disappointed.P.S. If Devon and/or Robert ever read this, please consider my review as a reminder of how immensely appreciative we are for what you did for us last night. Consider us lifelong customers... and I apologize if I spelled your name wrong in this, Devon!

Good people. Took care of me when my ford couldnt.

I have Aaa. My svc was fast and a good experience Ive had to deal with other Aaa companies in town their truck were DIRTY AND THE DRIVERS DIDNT SEEM TO KNOW WHAT THEYRE DOING SO I ONLY USE Carls Towing.

Driver was incredibly aggressive and profane. Bad customer service

Excellent response time friendly service at a affordable price if and when Roger locks the keys in the truck. Thanks Carl

They are incredibly honest and fair priced.

Good response time. I had to use them a couple of times in the span of a month.

I was on the side of the road with a flat and a gentleman from Carls Towing stopped to help me!! Thank you so much!!! Great service!!

This has been the worst service ever by this company more specifically the driver named Terry he is rude and completely unprofessional Do not use this company CPD called them to get my vehicle moved since it was blocking the road I will def be calling CPD to let them know there are way better tow truck services instead of these rude disrespectful drivers. worst service ever!

Best people, great tows at fair prices. Stands behind their work!

Very helpful and considerate

Goo people to work with.

Best towing company in Columbia

Fast and easy to work with

Used them twice great both times

Great Service, very polite.

I waited 45 minutes after my quoted time via aaa and then when I called Carls they were extremely rude and hung up on me

If u want it done Carls guys do it right

Very helpful!