I drove to your dealership from Saint Louis because your internet price was much lower than Leta. I have bought three Mitsubishi automobiles from machens auto group great job Ramon and MC

I brought my Mitsubishi Outlander in for a recall inspection of the crossbars and only waited a little over an hour for the inspection and application of anti-rust coating necessary to prevent corrosion in winter weather. The agent who waited on me was friendly and cordial. I would give him a five-star rating for excellent service and recommend their service for any type of repair or inspection. Thank you! - Russ Davison

Jesse Bates was great to work with. He didn’t act like he was new to the job of being a salesman. He had only been on the job for five days. Jesse was very informative and down to earth. He answered all of our questions and explained everything clearly. We were impressed with how fast the whole process took of us owing a 2017 Chevy Cruze. My son loves his new car for college. Thank you, Jesse for making it a great experience for us. We would definitely recommend Jesse to all of our friends and we would buy from him again!

Glen and Travis were incredible to work with.

We went in to test drive a truck, Jordan, had picked out for him...thats where we should have walked away. No one from Joe Machens had looked at the truck or at least at this dealership had not even did any research on it. We drove it and found the the front tires were in bad condition due to it pulling to the right when breaking. After the manager walked around it he agreed to put on to NEW tires and have the truck put through their checks and make sure it was a solid truck. Other stuff promised were a extra key, receiver, tires, detailing- the only thing done was the receiver. Used tires and a vin inspection/odometer they did vacuum the seats and carpet plus REMOVED the few person things we left in the truck which took all of last week to complete. Oil and other fluids if checked were not filled. No keys to the toolbox were given to us plus we told Jordan that it locks were broken on it but she forgot to tell her manager. So not fixed. They loan Steve a small car to drive while they had his truck but complained that he used it. Im sorry but he told you he needed a truck to use for his daily like. Also his truck came back with a empty gas tank. 1st and last time I will deal with these folks. To bad they dont live up to their advertising. I have reached out to the salesperson but no response. Hopefully they will step up and honor their word. The loan person was and is awesome !! He rocks!

Cody and Andrew absolutely killed it with service💯. Cody went above and beyond to help me get the truck I wanted on my budget. Andrew and I had a fun test drive and he explained all the features of my truck so well. I appreciate them so much and I love my new truck!

Absolutely 💯 wonderful experience. They are very professional, helpful, understanding, non-pushy, and real. I never felt like just an account and they listened to my concerns and needs. I got the perfect car for me!

Service appointment. I booked an appointment online but they didn’t know anything about it at the front desk. It seems the online portal doesn’t connect to anything in the check in process. After waiting a while for a ride, they forgot about my vehicle and I had to leave it overnight. They accommodated me by providing a vehicle. The assessment of my maintenance needs was confusing and unconvincing. The guy who was helping me had an ear bud in his ear every time I interacted with him. The whole experience seemed very unprofessional and disorganized.

I went in for a new to me car...but MC knew I wasnt ready and spoke to the guys in the service center. They looked at my car, got me on the schedule, PROVIDED A LOANER VEHICLE (tears of joy!!) and although Im still in my 2010, its running great and Im super happy. Thank you so much MC, Scott, the gentleman that picked me up from where my car stopped (hes drove me to Machens), and the entire service department!!!

Had such a great experience with MC at the Mazda Mitsubishi dealership! It was my first time buying a car on my own and he made things very easy. Super knowledgeable and nice! I definitely recommend him and this dealership!

Excelent team! Super nice and helpful people. They not just sell cars, they can find you a great deal according to your needs! Thank you!

Joe Machens Mitsubishi made the sales process easy. Jessica was a great sales lady to work with.

I had a very attentive salesperson. Management treated me with kindness. There was a small issue with an installation of a Mazda remote starter. Service had difficulty reaching Mazda technician/engineers for assistance for an issue with the installation. Due to that issue, which was not on the local dealership but on Mazda. I waited 4.5 hours at the dealership for my car. Once they realized they would not reach a resolution bc there was no return call, management offered to bring my car to me which is about a 90 mile delivery. The next day it took over a half day to get the problem resolved and get my car delivered finally at 4:00 pm. I am happy with the dealership, not as much with Mazda support for causing the delay and inconveniencing me. Car was delivered with the working auto start. I love the car so far. Absolutely felt taken care of by Joe Machens auto group. I have received follow up calls and an offer to buff out a few spots that were missed by detailers. They even offered to come and pick up the car to take care of that, keep in mind that is a 160 mile round trip. Nice guys to work with. Most everyone at the dealership was kind to me.

Very professional and courteous. I was very pleased with my service and how they kept me informed while working on my vehicle.

Our previous google review has been deleted. The online PR rep contacted us, and subsequently told us they reached out to us twice. They have not. Original service was extremely poor, resulting in a return visit to correct immediately identified service mistakes. We have reached out to GM of service department multiple times to no response. We are waiting until the end of the week to see if we are contacted by a GM or other member of upper management, out only next step is to report to the BBB.

Needed an upgrade to have a safer car for my son, Charles Gamblin and everyone else at the dealer definitely helped me out! Definitely made my first purchase at a dealership a fun and easy trip! Definitely check them out!

I bought a ‘19 outlander sport, brand new. Took it in for the first oil change and everything was fine. A few 100 miles later dash lights were just randomly coming on as I was driving it, so took it in to be looked at, the only thing they came up with was it needed an oil change (even though I just had one done). Fine do the oil change. So that is two (2) oil changes with in 10,000 miles. Called to get my next oil change, even though I am sure it doesn’t need it yet because of the second one they did before it was needed, but they didn’t change my sticker to show when it would need done again so decided I would just have it done like it says. But conveniently I am not in the system. 🙄 umm I bought it there and have been back twice, I am sure I am in there. Besides this they are not taking vehicles after 4 for an oil change nor on Saturdays anymore so for those of us that are out here working jobs there is no time slots for you to have your service done. Great service 🙄 Took me for ever to even get my title from them we had to fight even for that. I can say I will never even attempt to buy another vehicle from Joe Machins Mitsubishi again.

My whole car buying process was completely painless and friendly. All the staff I encountered was professional but personable... I felt everyone tried to do their best for me. I will definitely recommend the team at Joe Machens Mitsubishi/Mazda to my family! 😊

I got 5 Star service at Machens. The team was incredible. They listened to what I needed, evaluated the issues and got back to me quickly. Saved me time and money. Dave Hern took care of my appointment start to finish. I trust Machens for my car service needs. Thanks again, see you next oil change.

Last year I purchased a brand new car. I’ve always heard horror stories about going to the dealer for service, price, customer service, etc. I made the decision to go to the dealer anyway and the horror stories could not have been more wrong! I have always had great customer service and the price is comparable. Plus these guys don’t pressure you into service or filters every time you get the oil changed.On a side note, a few months ago I had something wrong with a tire. I made an appointment and went to a tire place to get it checked out. After waiting for an hour without my car being taken back, I left angrily. I immediately called Joe Machens and scheduled an appointment first thing the next morning. I was in and out in like 20 minutes with screw out of my tire and the hole patched. I have to say it cost more in my time at the other place, never again.Basically I’ve always had great service, great availability, and comparable price. I would recommend this guys to anyone!

The staff at Joe Machens Mazda & Mitsubishi were amazing. Rachel H. was the absolute best to work with! I had a great time visiting with all the staff during my car buying process.

Our Mazda recall went very smoothly. It was convenient to set a date and time at my convenience. Dave was extremely helpful and thorough, I was in and out in no time.

Dagan was my sales rep and he did a great job talking about the vehicles we test drove. I love the truck I ended up in! I would certainly go back to buy another vehicle from him and Joe Machens! Thanks for everything!-Jon

The staff at this facility is absolutely incredible; they are nothing but helpful and have only the customers best interest in mind. LouAnn was the dealer who helped us, and she was the nicest dealer Ive ever encountered. She made it her mission to make sure we fully understood what we were buying and knew the vehicles well, as well as ensuring we received the best deal possible. I highly recommend car shopping here.

I loved working with Kree and Mike and Michael! They were fast at finding me a car and trustworthy.

We had excellent customer service. We got the car we wanted. It took 4 days but that was fine. Especially for what we got. Our dream car.

Tim Simon helped me get a great deal on a new Mitsubishi Outlander Sport! Loved working with him and everyone there was so friendly and helpful. Thanks all!

I went there for a safety recall. Appointment was for 2:30. Arrived early. Car finally taken in to shop at 2:50. I was a little stressed because I had a doctors appointment at 3:20.At one point, the service manager came to the waiting room and asked if I wanted a tire rotation with my oil change. WHAT? Had to remind him of the reason I was there.

Excellent service staff. Our transmission had problems, but thanks to the 100,000 mile warranty, it was covered and replaced in a timely manner.

Quick and friendly service. They were great to work with!

Great buying experience, Ramon was very professional and quick to address our needs while supplying us with a tremendous value in a high quality vehicle. The closing process was very organized, efficient and easy. Thanks Again -

Everything was handled in a very professional manner. I was very pleased with the service.

Have service times on Saturday so I don’t have to take off work to get work done.

Great place to buy a vehicle. Friendly sales reps. Very relaxed low pressure place to purchase a new or used car.

They have always given me the best customer service. Dave is amazing, if I have questions, scheduling issues he is always helpful. Wish they had this kind of customer service every where. I do not like where they have moved the customer service booth. I preferred where it was.

Had a great experience with Kree she was honest and very helpful!

I feel like a valued customer every time I come in. They always explain what I need and what can wait. David Hern is great. Professional knowledgeable and friendly

MC Dampier was a great salesman and made me feel very comfortable.

Keep up with the good work

I drove into the parking lot of your dealership on a whim. Dedrick met me and asked if he could help. Within the hour I had found the perfect vehicle for my family. Everyone was pleasant and easy to work with. They made the whole car buying experience an easy one. And the service department has bent over backwards to help me with a problem with the passenger power seat. I would highly recommend Jo Machens Mitsubishi!

Good service and everyone was really nice thank you for making my car safe for my family.

I must say that this encounter could have gone horribly wrong BUT the service manager and his team really ended up hitting it out of the park!! All of the Mitsubishi dealerships have closed around us. We still have a warantty on our car and the nearest dealership is 108 miles away. We had to drive down to Colombia, MO in the hopes that not only would they be able to fix our car but also have the part in stock. We TOTALLY lucked out because they had the part, lent us a car so we could go get lunch while they fixed it and made it back to St. Louis in a reasonable amount of time. It turned out to be a truly painless car repair.

I didnt expect to be driving away with a brand new 2019 Mitsubishi with Less than 100 miles on the car but Tim really got me an amazing deal Im so pleased with this dealership i recommend this dealership 100%!!!!

Everyone was super easy to work with. Kim Chick made the process quick and painless. Will do business here again!

Normally I have no problems, however, this time was different. I have been complaining for years now that my horn was not working right. Every time I went to get my oil changed, I would have them check it. I made sure they checked it thoroughly before the warranty was up. Each time they said it was working fine, that’s the way it is suppose to sound. I asked them to check it again yesterday, and sure enough, the horn is cracked. They said they would go back and check to see when I started complaining about it and conveniently, the only record they have of my complaints was at 40,000 miles, after the warranty was up. This is so frustrating! I was diligent in my complaints and Joe Machens kept saying there was no problem. If Machens does not correct this, I am going straight to FIAT.

Joe in maintenance and the crew was so nice and helpful. So thankful for this service

I called at the last moment from the DMV to get the paperwork I needed to get plate with an out-of-state title and they did it in a flash. I spoke to Dave and he made everything go quickly for me

I went on a Saturday to look at cars. I was helped by MC Dampier. He found me exactly what I was looking for and in my price range.

I purchased a Mazda 3 Hatch and the financing process was super simple and easy thanks Mike Wagner back in Finance for all your help!

Work was fine, but took too long and cost way too much.

I have always had a great experience with the service department...especially With Dave Hern....he always goes above and beyond for all his customers and I will definitely have my truck and my wifes vehicle serviced here again

Needed an oil change and 60000 mile tune up. Wait was minimal, personnel were personable and efficient.

Totally happy with our new purchase! Brandon Stillwell was amazing to work with.

All the staff in which I interacted was very polite, welcoming, and knowledgeable! They were patient and thorough with answering mt questions. I wish I lived a little closer so I could return more often!

Great service! Always there to help and give options with fixing your vehicle. Fast and friendly when coming in for recalls! Thanks everyone!!

Lou Ann at Joe Machens Mazda/Mitsubishi was very helpful in getting my mother-in-law set up in a new SUV! Not pushy, honest, and got her a great deal.

They were very nice to me and they fix my car. I will go back to them when I have a nother problem?

Nice friendly. Cold waiting room. Will diffently go back.

Great experience from Dagan, who was my salesman ...to getting financing..... would definitely recommend them.

Dave and the rest of the service people provided great service in a timely manner. My car was spotless when returned to me and the work was done correctly. Very good experience!

My 1992 Pontiac always gets the Rolls-Royce treatment for everything from a safety inspection to a major repair. i have had the utmost confidence in this service department since I moved to Columbia thirteen years ago.

Great place! Dave is incredibly helpful and they kept me informed while my car was in for service . I highly recommend!!

I gave 1 star because since they have gone corporate their customer service has gone through the floor and tanked. I have to say that although corporate does not pay attention to long standing customers, Adrian the shuttle driver and Dave in the service department always do an excellent job taking care of me as a long time customer.

I was really happy what dagan did to get me in a truck i would send anybody to joe machend Mitsubishi

David & everyone who worked on my car were very professional, polite, & honest. I will return again & again for any maintenance required for my car!

Tim Simon is an excellent salesperson. He listened to us, was honest, and took care of our needs.

Great service! Dale and team do a great job. I trust my Mazda 100% to Dale and the folks in the service department!

Very friendly staff. Done in good time. Very pleased with the results.

Always a pleasure taking my car for servicing at the Mazda dealership. David is always especially helpful.

The service dept is the greatest! Wonderful customer service

The service guys where very helpful and was very friendly not only to me but too all the customers that I heard them talking to.

I had a recall on my Mazda CX-5. They were able to get me in quickly and finish the whole process in 20 minutes. I will use them again.

I arrived early and they got me in right away. Fast, lots of great advice. Friendly service.

Brandon Stillwell helped us. Was very friendly and helpful and got us into a better car.

Always great service from Advisor Dave, complimentary courier Adrian and Eddie the mechanic. Would recommend.

Such an amazing experience, they made me feel comfortable. Our salesman MC Dampier was so wonderful, he was not one of those pushy sales people. Madison Yant made the financial paperwork a breeze. I drove from Iowa to buy my vehicle here, because of the reviews from other customers.

I have always had a good experience at Joe Machens Mazda Service Dept!!

Not happy with the service will never use them again now that Dave is gone in service and our tech is gone Bob. Customer service went from 10 to zero without them. Machens just isnt the same since it changed ownership it is actually gotten worse. Employees getting bounced around and always dealing with someone new not good.

The workers made me feel valued as a customer, and I appreciate that.

Kim chick was wonderful sales person, very moral, not greasy

The staff was nice and helpful but I dont like how they try to get you to buy more expensive cars.

Everyone was professional and efficient throughout the whole process.

Infotainment needed an upgrade/reset.Completed in about 45 minutes while I waited.

When I had problems from the start I tried to talk to some of the higher up people and the person who owned it and every time I called I got told that my problems weren’t important and they wouldn’t let me talk to the higher up people I also was supposed to get a $100 reference thing and never did I wouldn’t bring my service back there again

Dave is an amazing service advisor with top notch customer service.

Courteous and helpful with a positive attitude.

Good service and coffee as you wait

Happy with the work that was performed.

Lou Ann was very helpful and a joy to work with!

Great service and team members.

Its the only place ive ever let work on my Mitsubishi.

Dave, and all the service gang, are awesome!

Fast and friendly!! Thanks for the ride to work Adrian!!

Timely, friendly service.

GREAT service!

Quick, friendly

Quick and organized

Friendly Staff