Joe Machens took my sons Jeep in right away to check the battery and put this mom at ease..(Thank you Chris).Went ahead and did oil change and tire rotation since it was there and we will definitely bring his jeep back for service.Thank you for your help!!

I went to the dealer in the morning to find that that sales rep, Kyle, was taking the Jeep I was interested in and getting gas in there for me. We checked the vehicle out then filled the paperwork out. It was only a short time after Terry, the finance manager had me in his office to finish the paperwork. This was a legit fast process and the staff was very friendly and helpful. I’d recommend them to anyone looking for a car.

Couldnt thank Christian, and the team for helping my wife and I get into an amazing vehicle! Christian didnt stop until we were able to get the perfect deal! 10/10 satisfied! Well be back in the future for those his and hers Jeeps.

I recently got an oil change in my Jeep at the dealership. After I picked up my Jeep and took off down the highway my low tire light came on. Mind you, I just left the dealership and my paperwork showed no tire issues, they were all inflated to 35. My Jeep showed, 41 on 3 and 30 on the low tire. So it’s hard telling if they even changed my oil or checked the other things listed since the tire pressure wasn’t checked. I called the dealership upon the light coming on and I’m still waiting for a call back from the service manager.

Loved everyone there. Bryan, Terrance and Jamie were the best. We drove all the way from Kansas City to Columbia and made the deal. Everyone there Made the process very pleasant. We will be dealing with them in the future.

They do not care about customer satisfaction, do not make things right when you buy a car and theres an issue that your extended warranty will not cover within a week of buying the car. The manager himself would not resolve the issue, I had to pay out of pocket to fix it, just not a happy customer.

KYLE was the BEST!! No hard pressuring. Brought a vehicle over from a different lot for my review. Very honest about the vehicles I looked at. Would Highly recommend Machens Chrysler Doge Jeep Ram in Columbia, MO. I suggest you give them a call and ask Skye to set you up an appointment with Kyle. You wont be disappointed!

Chris Sanchez in Service Department!!!You were seriously a rock star for me, I cant thank you enough for going above and beyond, there when I needed you and just a phone call away. You were honest with me from the beginning with no fine print. So chill and easy to talk with! Folks, when you want the real deal and it aint no State Farm lol head to Chris in Service...he will get you straight!

Best place ever! I loved my experience with this amazing team of employees.They are such a blessing they help me a person with not the greatest credit find a car even though it took a couple days but my salesman was eager to find me a vehicle . thank you so much Joe machiens 🥰

My 2002 Jeep TJ had multiple electrical issues and had to have an engine replacement. Chris Sanchez is simply one of the finest mechanics with whom I’ve ever done business. His leadership skills helped me get my TJ fixed fast, but most importantly it was done right. He has a masterful knowledge of Jeeps and their components systems. As a representative of Joe Machens Chrysler Dodge Jeep RAM Fiat, Mr. Sanchez and his team of technicians completely changed my mind about dealership service centers. He and his team go above and beyond. Thank you!

Outstanding dealership! They went above and beyond to find me the EXACT car I was looking for, right down to the options and color. It was a needle in a haystack, they fought hard to locate and get the car for me. I couldn’t be happier. Rich did an awesome job of showing and explaining to me the functions of my car, and was really quick to call me back when I had a question the next day. Huge thank you to the entire team that helped get this beauty parked in my garage!! If you are looking for a new car I highly recommend Machens. They’ll be extremely diligent and helpful in your search!

Buying a vehicle online with out being able to drive it and sit in it first, was a bit concerning to me. The sales staff was very accommodating and understanding with my concern. My numerous requests and questions were addressed with reassuring and prompt response. They even went the extra mile to deliver the vehicle to me over 500 miles out of state when my travel plans to pick up the vehicle were canceled.

I was fortunate to discover Aaron Veal, a dedicated salesperson who made my purchase of a new vehicle possible. He represented Jeep very well, looking at all my buying options and working to make sure I could get what I wanted. I look forward to purchasing vehicles from Joe Machens in the future and specifically working with Aaron.

The service staff is invariably courteous. They did a good job in figuring out one problem, devising a way to fix another, and obtained hard-to-get tires for my 2004 Viper in just a few days. Good work!

I got to this dealership and really needed help. Everyone was friendly, helpful and knowledgeable! They even let me bring my dog inside out of the heat of the day! They got me back on the road and for a good price too! I can’t say enough good things about this group. Thank y’all so much!

I have bought two vehicles from Joe Machens and both times the service was great. They were diligent in following up and easy to work with. Highly recommend this dealership.

Once again, service here was courteous, competent and convenient. I will return.

I had a great experience at Joe Machens, very efficient and fast customer service!

Great customer service! Quickly had questions answered. Jamie was excellent and knowledgeable on the Jeeps that I was interested in. Confidently made my purchase and will happily return in the future.

My experience started with a recommendation for a tow service that kind of blew my mind—they were at my house in 15 minutes, and every bit of dealing with them was pleasant. Then I communicated with Chris Sanchez over the course of a couple of days. He not only got my car everything it needed, but he was flexible with my communication foibles and patient and friendly in every exchange. I was 100% pleased with every bit of this experience. Thank you!

I was in for a recall on the air bags for my dodge charger. The staff were great. Professional and kind. The service guy told me the job would take 2 hours and asked if I was gonna wait. Which I replied yes as I had no way home. While there they offered coffee, snacks and water. To my surprise my car was ready after 1 hour. I said wow. That was quick. He replied I told the mechanic to put a rush job in...that was greatly appreciated. If I need repairs again o shall return. Thanks guys.

There was a few hiccups in the beginning but Chris did a great job getting the job done in the time frame estimated and they did a great job.

I had a great experience purchasing my 2021 Jeep Grand Cherokee L at Joe Machens Jeep, Dodge and Ram. Aaron went above and beyond to make the sale happen and I appreciate their willingness to work with us.

Wow! Your service department is awesome! We were traveling when our A/C stopped cooling on a 90 degree day. They got us in, fixed it, and had us on our way! We were so appreciative and everyone was very helpful! Highly recommend Joe Machens!!!! Thank you!

I’m really disappointed with my overall experience with the dealership. I thought by taken my Jeep for maintenance to a reliable source would be a good idea. It ended with them telling me my Jeep needed x, y & z fixed to it being a little bit of a different story when speaking to another family member. After they were told not to do any of the work and I would be picking it up, they said my Jeep was torn apart and wouldn’t be ready until the next day. I ended up taking it to another shop in Columbia, where they didn’t find the most expensive repair and ended up charging me way less. I had high expectations for the dealership and I’m very disappointed with the entire experience.

Very easy sales process. Rich, Taylor, Mardini Brandon, and Jordan all made it a great experience buying my 2021 Grand Cherokee L. They also have a wonderful service department I’ve had many experiences with for maintenance on my Ram. 10/10 recommend them!

I’ve taken my car here several times and never had a bad experience. They always let me know what’s going on and they work quickly! I had to bring my car in last minute on Tuesday but they didn’t have any appointments available. Renee let me drop my car off and said they would squeeze it in. I had my car back the same day all fixed. Renee’s customer service is fantastic!

I drove 10 hours to get there because they had the exact vehicle I wanted at the best price. They had it ready when I got there and expedited the paperwork to get me back on the road to get home. Great job

Had a great experience. When everyone else was busy they took care of my car last minute and got me back on the road. Highly recommend these guys for any service needs.

They scheduled my service quickly. Very friendly and professional even when I was not so friendly. Have no complaints with the service representative I spoke to or the service specialist who preformed the work.The only complaint I have is finding the correct service center. I looked it up on google; however, the one listed was wrong and they gave me another number. It needs to be a centralized number. I purchased my Jeep from Joe Machens and I shouldn’t have to call numerous numbers to find the correct service.

Quick and easy process. Shout out to Jamie Vestal, Taylor Zakrewski, Aaron Veal, Brandon Jones, Mardini Dy! They all was professional and very quick to get me out of my trade and into a new Jeep Gladiator! Also wanna give a shout out to Galin Frye! Always making people laugh when I’m there. The Machens CDJR group is an awesome, good natured people to be around.

My reasons for such a low rating:1. When I went to pickup my Jeep, I started it and the check engine light was on. Turns out the service department failed to re-connect the O2 sensor. I would have expected the service department to have verified all work was done right and would have noticed the check engine light being on. It should not have taken me to notice this.2. When I reported the check engine light was on, there were no technicians available to check it out. Therefore I had to leave my Jeep again overnight. While the service department was still open it was at the end of the day after 5pm which was the only time that was able to make it. I had to again rearrange my work schedule a second time to pick it up.3. Parts were delayed initially 7-10 days, but it ended up having my Jeep in the shop for 2 weeks.

We have bought and purchased many vehicles Joe Machens Chrysler Dodge Jeep of Columbia Missouri was by far the best experience we had by far the best salesman !! the customer service overall was just unbelievable we highly recommend Joe Machens Chrysler Dodge and Jeep in Columbia

These guys are tremendous. Professionals of the highest caliber. The gentleman you will want to go see is Jamie Vestal. He is professional, courteous, and knows how to work a deal that will set you up for success. He is consistently available via his cell and will ensure that you are taken care of from start to finish.

Having issues with the back up camera on my Jeep Cherokee. They can’t find the cause but are trying to order a new one. Will have more following those results.

I drove 90 miles to Machens to buy a Ram 1500. It was definitely worth the drive. Excellent experience working with Machens. Christian Baker was great to work.

Very friendly female worker. Very good at her job. Explained very to me were I understood it. Wish I remembered her name.

Kyle was great to work with as was the entire team. Pretty simple and seamless process throughout.

Service was great. Everyone was very professional, especially the technician. He is awesome!

I was treated like royalty, no pushy sales tactics, given offers that aligned with my desires, and left there, once again, a satisfied customer. I love Machens!

Aaron Veal was one of the absolute BEST salesmen Ive ever delt with! He took time to answer my questions, and understood what I was looking for and helped me get there! If you are looking for a new Dodge/Chrysler/Jeep/Ram I cant say enough good things about him! Ive been treated badly by Joe Machens in the past, but he has earned my business in the future!Thank you Aaron as well as the team at Joe Machens Chrysler for everything!

The staff was very professional and courteous and actually took the time to work with me and my wife to get us the deal we want. Their was no hassle or stress at all throughout the whole purchasing process. I would highly recommend to any of my coworkers looking for a new vehicle. Only improvement I would recommend is that the vehicle could be cleaned before we took it out for a test drive as it was dirty when me and my wife took it out.

When my wife and I showed up, our salesman Jamie Vestal, had both of the trucks we wanted to look at up in the front and ready to test drive. After picking which truck we wanted the whole process went smooth. The staff at Machens were friendly and professional in the business they do. Thanks again for helping us to not only make the purchase but feel good about doing it.

Dropped off my truck to have it looked at, it makes a squealing noise like a belt or a pulley is going out and the 7 way switch was not powering the right turn signal on my trailer. Turns out a fuse was blown (second one replaced) and they couldn’t find the squeal. They had it for 2 days. One hundred fifty four dollars later, turn signal works and still squealing. Not impressed. Service people were nice but I am not happy with the results. Probably would not return or recommend.

Bought a used vehicle, Kyle was awesome and definitely helped me out a lot. Always hear iffy things about customer service for Machens and Bobs. So only time will tell

My experience at Joe machens was the best Ive ever had with a car dealership. The sales Rep Aaron Veal was the most wonderful and understanding person I have ever met he understood what i needed and even worked with what I had I will forever be grateful for him.

It was a pleasure working with Chris Sanchez. Great service, pleasant to work with.

Very pleased with the work performed! Rana was great! The automated phone answering program needs WORK!

Very pleased with the service provided in the repair of my Chrysler 300 at Joe Machens. Hoping for no more visits, except for normal maintenance, but glad to know they are available to perform necessary repairs.

Great service!! I contacted them on a Tuesday, told them what I wanted. My sales rep, Jordan kept me up to date on the delivery and I had my new car that Saturday (it was over 400 miles away)! Went to a couple dealerships before this one and I will 100% come back to Machens again! They also gave me a great price for my trade in. The other dealerships don’t even compare! Love my new 2021 Dodge Durango!!

Was very pleased with the service I received when buying my truck! Kyle Beaman and staff was by far the best I have ever encountered! Highly recommend and thank you gentlemen!

Javan Gray is the BEST salesman at Joe Machens. He took his time answering any questions I had. He was patient while I weighed my options. His customer service was impeccable as well. Had he not been who I worked with, I likely would not have purchased a car. Thank you a ton Javan!

Run from here as fast as you can Executive Manager here called from personal phone to threaten us he was very cocky. I’ve purchased 5 vehicles here never again.

Service department is amazing they do great work and keep you updated

Very fast service. Friendly and knowledgeable. Done faster than promised.

I love JM CDRJ service. Treated like a king. Service done fast, well and with reasonable cost. In the past, I use to dread bring my vehicle to dealerships for service but not now. JM is the first place and only place I will trusted with my trucks maintenance

Took it in for warranty work and got a bill. How can you produce a vehicle at this age of technology and not be able to indicate when you need your next oil change. 2019 Ram needs to come with notebook to keep track of routine scheduled maintenance....HUM

Great place and people. Would definitely recommend to anyone!

Chris was awesome to work with. Very knowledgeable and they fixed my Jeep and got me back on the road sooner than expected! They have a awesome crew! I will definitely be back!

Bought a car from this place 2 1/2 years ago was promised a key fob for the car because the fob I got was damaged. Small communication after the car was bought now my fob finally failed and I am told that they don’t owe me one. After you buy from them you will be discarded especially if you don’t buy all of their warranties etc.. DO NOT buy here or from any machens dealership, they all give you the same run around and are not responsible or grown up enough to even keep up with the keys to vehicles.

Got a flat tire on a Saturday and got the spare on around 1:50pm. They close at 3pm and I called in and they were able to get me in and out by 2:50pm. Not only that, the service worker who checked me out save me over a a hundred dollars. On top of being helpful they were very kind, during what was a very annoying time for me. Really great service, 10/10, couldn’t recommend this place enough.

Chris was remarkably helpful. He communicated every step of my extensive repairs. I was a first time customer and will definitely be using Machens CJDR in the future.

All repairs were made in a quick professional manner. Chris Sanchez the service advisor explained all repairs. He did a great job.

Thai was the first time I had my truck serviced by Machens after purchasing it a year ago. It was a complimentary service, which was great, because it was my first service after purchasing. However, after I drove it home, I hopped in my truck a few hours later and my front tires were low. They rotated the tires but apparently didn’t care to make sure they were all inflated properly. I had to go air up both front tires on my own so that the notification would go off the screen. May seem a bit petty, but when getting an oil change and tire rotation, I expect to leave with everything correct. Not making sure the tires were inflated to the proper specifications set forth by RAM just seems lazy.

Ms. Renaye Was So Awesome and Wonderful including Your Staff! Thank You for the Great and Awesome Experience! Ms. Renaye is Definitely an Asset to your Company!!! Thank You!

Easy to work with found what I wanted right away.

Amazing and very quick experience! From the entire sales team to finance, they took awesome care of me and my family! I would highly recommend working with this dealership! The people make all the difference! Well done team! Thank you Rich, Josh, and Terrence (Finance—hope I spelled correct)!!

Easy-going and very helpful. Only issue was the cleanliness of the vehicle I bought was less than 5 star . But still happy

Great place to buy a vehicle! Go see Josh Van (Manager), Jordan (for sales) and ask for Brandon Jones in finance!

They are the only ones to work on my vehicle. They get it in quickly and finish the work in a timely manner. Like any other deals hip, They are expensive but get it right, at least from my experience.

I The work that we had done to our Jeep was satisfactory however the staff in the service department, in particular, the service writer, was rude & condescending. We were also having difficulty picking up the Jeep due to the fact that I had to go to the emergency room & was admitted for just over a week & we were told that we would be charged a daily storage fee. Even after our situation was explained. We were not charged the fee only after we escalated the situation. I cant say that we would recommend your business to any of our friends or family based on the treatment we received from your business. I am glad that we purchased our Jeep from a different dealership in Sedalia & will probably be going there in the future for service.

Greeted at the door, fast shuttle service, and text updates throughout service. Felt much more than just a number.

Well experienced most friendly dealership Ive been to got the job done in a timely matter

Did not shop for a vehicle here, however I did have my Jeep Crand Cherokee served here 2x. Both times thorough service was provided. The 2nd experience was better with the 1st which means quality has only gone up.

Service dept is satisfactory. Rene returned calls when we requested service updates. Rene Also informed us of delays and/or problems. Also rene provided a courtesy loaner in the interim period our jeep was being serviced. Luke in service was very, very diligent in solving and repairing a small pinhole leak in our jeeps air suspension system. He was dedicated in solving and fixing the problem. Have no complaints regarding the personnel we dealt with. Rhonda & Clyde

My experience was good. Kyle and staff did a stand up job got me into the truck I wanted.

Great job working on my Ram 2500. Will use them again

Scheduled an appointment to have my oil changed. Service employees were friendly and quick. Ill definitely go back.

I went to take a test drive did a little haggling and came home with the Jeep I love!!! Not the Jeep the didnt need....Coach was my salesperson and he was awesome and helpful.... I love my new car!!!! Thanks Coach!!!!

Great service. Renea was a great service advisor. I still cant believe they had the cheapest name brand tires. Sent the car in for a few recalls and got a few tires. First time in years Ive let someone else work on my vehicle. Other than leaving the stickers on the exhaust to burn off it was a great experience.

I called mid-day on a Friday inquiring about a vehicle I had seen on cars.com. I spoke with Skye who led me in the right direction to move forward with financing. Once pre- approved, Kyle Beaman contacted me to set up a time to come look at the vehicle. We drove to Columbia that same night, getting there late in the afternoon. Kyle had the car ready for a test drive. We took a quick test drive, fell in love with the car and was in and out of the dealership within an hour and a half with a detailed car full of gas! Kyle Beaman has been awesome to work with! I highly recommend him!

So yesterday I came to the conclusion that I needed to at least try and find a better vehicle because my current vehicle is falling apart. I went to the web and started searching. I came across a used 2015 Kia Rio LX at this location. I inquired through chat and then this morning I initially spoke with Lori ( a marketing associate) and I ask her if the Kia Rio was available and she confirmed that it was.We then arranged an appointment at 1:45 PM today. Upon arriving, Lori wasnt available but I did speak with her by phone to let her know that Aaron was helping me out! I specifically told Aaron the description of the vehicle that I was interested in. He was kind and nice and seemed concerned. He ask me personal financial questions and I was completely honest with him. My credit is not good, its not horrible but its not good. My income is low but I am trying as I have returned to school to finish my education through a local program.I offered to pay $500.00 down and $250.00 per month on this particular vehicle. The asking price is just under S8000. Anyways we went through the process and he ran my credit and basically came back with a denial. He even shared with me some options to build my credit and such, in which I respectfully appreciate. But to my knowledge my information was not forwarded to any bank at all. I thought it was the bank that approves or disapproves loans for vehicles through dealerships?? I ask him again about the KIA RIO LX and he then stated that it wasnt even available there and it had been sold to another Joe Machens??,Everything was happening fast, you know the jitters you get when just inquiring about a new or used vehicle. We all have them or I do. So busy watching the prize that we dont really have time to catch the ball until we strike out. Why would someone lead me to believe that the vehicle I was interested in, was there, If it really wasnt there? Who is choosing the vehicle, the customer or the Sale Rep? Whos shopping? And why wasnt my information processed and forwarded to a bank for approval or denial? Why was I denied in store by a sales agent?? Is it because I dont meet the criteria? If thats the case then why even want to purchase a car in the future from here?I can deal with honesty but I can not deal with people misleading me under false information. Im upset because the process was not handled properly. Its clear that what happened today, should not be happening at all. And as I stated above, I appreciate the information that Aaron provided but that in no way excused how this was handled. When I build my credit ( and I will ) and as my income will change (and it will), then sadly I wont be shopping here. Thank you for showing me the value of truth and honesty! Thank you for showing me how car shopping works.

Great experience. Professional service with a personal touch. Our new 2021 power wagon is amazing!! Thanks for your time. And great deal!!

I went to look at a 2013 Dodge charger RT Daytona Met with Darrel and had a blast! I would defiantly recommend this dodge dealer over any in St. Peters for sure.

Rich was very professional and worked hard to help us get the payment we wanted.

Had a great experience here ! Salesman was Christian Baker he was very friendly and helpful, worked very hard to find the perfect vehicle for me. Ill definitely recommend him to everyone!

Truly a 180 degree turn around. Danny, Travis and Doug took excellent care of us! In less than 72 hours, they located a vehicle, brought it in to the dealership, addressed needed concerns and had everything ready to sign when we arrived. We are only waiting for the additional work to be performed this coming Saturday. Thanks so much guys!!!

Chris Sanchez was very helpful in explaining what was wrong with my car. Repairs were done quickly and my car seems to be running a lot better!

I had set up an appointment for an oil change -my car takes full synthetic oil. The employees were very friendly when I arrived 7am (ugh). It was maybe 30-40 mins later and they were done! The cost was surprisingly low! The service was really good and the employees were friendly and had jokes...that early in the morning!I look forward to my next oil change.

Awesome mechanics here. Theyve always been very helpful and friendly, and much more knowledgeable than anyone else Ive ever taken my vehicles to. I would strongly suggest paying them a visit for your vehicle repair needs.

Parts and maintenance are okay but the rest, meaning salesman YUCK. Glad Im DONE with them.

Very through, great customer service

Brian was great to work with. Quick and painless process. We got the vehicle we wanted!

I appreciated their honest assessment of the issue with my truck, and their prompt service in getting it fixed. Great job!

This is my 2nd purchase at Machens CJDR and I really am starting to wonder why I even consider other dealers. Very efficient and friendly staff!

After a terrible car buying experience at Joe Machens Mazda dealership I took my Jeep Renegade over to the Chrysler dealership to have it looked at for a power train issue. Chris the service advisor I was dealing with was super personable and I was awesome at keeping my in the loop of what was going on. The service department in general are rock stars and I would recommend highly. Thank you guys!

Thanks once again Jamie for helping me get the truck of my dreams. I am so serous people if you ever need a new vehicle look Jamie up he is the man. He will go out of his way to get you in a vehicle of your dreams. Thanks Jamie I’m loving it.

Friendly staff!! In and out super quick!!! Most oil changes and tire rotation takes an hour or longer, I only waited 20-30 mins! Very pleased!

Every person I interacted with was helpful. I appreciate the great service. I would definitely return

Took my Chrysler 300 Limited in for a recall that hadnt been done by the previous owner. Asked for shuttle service to and from my work, but they could not accommodate me on the shuttle pick up. So they gave me a Jeep Renegade to use for the day. Nice car, but was not for me. Service department guys were easy to work with. They even called and suggested maintenance services that needed done, for which I declined as my husband does all that work himself. A very good experience.