Jim Hudson Lexus goes above and beyond to make sure you are satisfied with your service experience. My service representative, Shaun Crosier, was top notch! This is my first time owning a Lexus and I cant express how impressed I am with my car and the dealership. The mechanic even sends you a detailed video of your car and the services he performed. THEN, they send your car to be detailed where it looks new again! Did I mention they even leave a thank you note in your car?! ❤ Hands down the best!

Erik Due, our service consultant, was fantastic! He kept us updated and answered every question we had. He took care of all of our concerns and addressed them promptly. The video sent to us after our service was just another added bonus. Thank you for exceptional service!

They took me in with no appointment very near the end of the day. I wanted a new key fob programmed. I was told it would be an hour and a half to two hours for everything. I actually got the car back in just under 90 minutes. The key worked perfectly and they even washed and vacuumed the car for me. Overall great experience and Erik Due is a top notch service writer. He’s very cordial and knowledgeable and made me feel very welcome. If you need anything done for your Lexus, give him a call!

Jim Hudson Lexus should provide training to other businesses on how to provide excellent customer service. Their staff members are amazing especially Samuel Mercado. He was all over the place making sure everyone was comfortable and had updates on their vehicles. He displayed a passion for his job which in turn resulted in him providing exceptional and individualized customer care! I was waiting for my vehicle however, I had to leave and Samuel had me in a courtesy vehicle in minutes! Great job Jim Hudson for hiring such remarkable staff members! I highly recommend Jim Hudson and you are still the one!

Shannon Stratford was very helpful, courteous, and professional. She made sure I was well taken care of. I will personally request her prior to my next service appointment.

Shannon kept me up to date on my engine repair and Pierre took great care of my car. Appreciate the courtesy vehicle while the repairs were completed.

My experience was great from start to finish. I was prepared to sit and wait but Tanner placed me into a courtesy vehicle. I was able to return home and get my work done. I was also delighted that Ian sent a video of my maintenance service. When I returned to get my car it was nice to have a thank you note placed in my car.

As always, San aims to please with his fabulous customer service and he succeeded again. Has me in and out as quickly. So friendly, personable, and very knowledgeable. Sam is the very reason we have been repeat customers for years now. We’ll never leave as long as he’s there!

I had a great experience at the Lexus Dealer, Melvin was great he made sure I was in a loaner while my recall was getting repaired and other technical issue that I wanted to have address.

Mr. Alston is very responsive, extremely knowledgeable. His attention to detail and my satisfaction was going above and beyond in every aspect. Great Service Department. Theseguys are very knowledgeable and professional.Excellent Customer Service.Thank YouMarguerite Kaufman

I called to make an appointment and spoke to a customer care representative name Shannon. She was very polite and professional handling my call and my concerns.However, when I asked if there would be any charges she said no! When my husband arrived with the vehicle for service he was told upfront there would be a charge for rebalancing and that it was not included in my package.I had to call her manager and report that she did not inform me that rebalancing was not included in the package on my vehicle. I was very upset because I asked these questions in advance to be prepared if there were any charges.Having to call and chase down a manager and not get any follow up unless I called and left voicemails was very inconveniencing for me. I never received an apology for the misinformation and inconvenience.Excellent customer service is when you prepare the customer for all expectations. I did not receive excellence in anyway concerning this matter even though they did remove the charges it came with additional legwork from me and no follow up informing me of anything! Not pleased at all!!!

The customer service is unmatched! They drove a hour to pick up my car for an oil change and service, left a loaner vehicle for me to drive in the meantime. They then brought my car back the next day. Plus they cleaned my car inside and out. So appreciative of them!

Great service every time! Easy to work with and they always keeps your car clean.

Jim Hudson Lexus are the Best! Always Professional. Melvin Alston is Great! His kindness and Professionalism is always there! I have other vehicles from different dealerships and they cannot match the quality of service this dealership offers. I wish all my cars were a Lexus from Jim Hudson!

Melvin with the Service team has always been top-notch and always makes sure that my vehicle is serviced with care.

Great experience with my 60K servicing. I was originally told that I wouldn’t be able to get a loaner, but Tanner got me in one with no issues at all! Always feel like I’m receiving top tier treatment when working with Tanner!

Nail in my tire. Shannon was on point with handling the situation and getting me on my way. Only disappointment was i was in from out of town working at a local store 2 mins up the street and no one had time to take me back to my job. I had too use Lyft. Luckily Shannon made sure i didn’t have to use Lyft to pick up my vehicle. Thank you Shannon. For all that you do.

Jim Hudson Lexus dealership provides exceptional maintenance service! Sam is an outstanding advisor. He cares and provides the best value for your service needs. State of the art facility, technology, and expert / certified technicians. Don’t do anywhere else! Thank you

Another outstanding performance that I’ve come to expect from this very professional service department, THANK YOU!

Very professional, kept me informed of all needed repairs and concerns. Put my best interest first and he was very fair. He has always maintained a professional approach when dealing with customers.

Excellent service department, I was very impressed with the professionalism. The waiting room was very welcoming, clean and comfortable.

Every visit I’ve made to Jim Hudson to get my car service has been seamless experience. The service is extremely pleasant and I’ve always left happy. Tanner Carnes has helped me the last times I’ve been there and is awesome!

I had a routine maintenance for my Lexus GS 350. Im always appreciative of the professionalism and attention to detail to ensure that I have a positive experience. Mr. Melvin provided me with a seamless process and he exemplifies the standard of excellence that Jim Hudson Lexus offers! Thank you again!

Danny was very helpful. He explained everything well. Danny had an extra touch that made my day phenomenal! LW was my technician. He sent me a video of the repairs which was awesome. He left me a note thanking me for my business. What an extra touch!My car was washed and waxed. Looked like I just bought it.What an experience!!5,000 miles cant get here fast enough!

Melvin greeted me with a warm smile and good morning. He immediately went to work accessing my car history and told me the service that would be done and the price for the service. He asked did I have any questions and told me how long it should take. He asked if I wanted a loaner for the day or did I prefer to wait. His professionalism was 100%. His knowledge, promptness, reliability and professionalism was excellent. He deserves a raise!!!!

First class customer service. Shaun took care of us from the time we stepped foot out the car for services. He reviewed all previous services completed and recommended what we should get completed now and what could be saved for our next visit which helped split a major maintenance cost. Shaun truly is a genuine person who cares about his customers.

The Jim Hudson experience is beyond words of joy. I was greeted immediately with hospitality, courtesy and explicitly. I’m looking forward to my next service date with an easement of comfort.

My servicio rep Daniele was as Always profesional. Friendly and accomodatibg. Great servive

Sam Mercado is my service advisor and I highly recommend!!! Professional and honest!!! Love the service here!!

It is always a pleasure to go to Jim Hudson Lexus! The customer service is outstanding and everyone is treated like family.Samuel Mercado assisted me and was very informative about the services being done, as well as answering all the questions I had. I appreciate your commitment to ensuring customer satisfaction!Thank you Samuel and the Jim Hudson Lexus team!

Melvin at Jim Hudson Lexus has been my service provider for many years & he has gotten better & better providing Great customer service. Melvin has always been willing & able. Never a disappointment to making sure my vehicle has the best service & that I’m taking care of to move about with my daily service as well in my independent Companies where I provide Great customer service to my Clients, Patients & Customers even while my vehicle is being serviced. Melvin is the best Service Provider.

Service at Jim Hudson Lexus is untouchable. The service representatives are honest and are willing to work with you. Also, they have service techs in the back that have been with the company for a long time. My car runs better every time I come out of here for service. My car has 250k miles on it and still runs like a top. They have earned my respect and trust so I will be purchasing my next vehicle from them for sure.

I am grateful I made the switch to JH Lexus several years ago after about a 20 year loyalty to a dealership who significantly slacked off. It’s been the best transition for me. I stuck with the other dealership because I thought having a long-term relationship as a customer was necessary. It wasn’t. Jim Hudson Lexus treats me like they’ve known me forever despite the fact I was a stranger to them when I walked onto the lot for the first time. There truly exemplify extraordinary service. If you’re thinking of making a change, visit them. You’ll feel the difference from the second you step out of the vehicle you’re going to want to trade in (and up). Owning a Lexus is an overall QUALITY experience that extends well beyond the vehicle. Thanks you, Sam, for the impeccable care you provided this week when I brought my car in for routine maintenance. (Always, a shoutout to Mpumelele for ultimately leading me to my first Lexus. What a quality person.)

Service was wonderful and the price was fair! I was visiting from out of town and was very pleased with the service I received and the professionalism and willingness to help in my time of need.

I took my vehicle to Jim Hudson Lexus for maintenance and minor body work. Melvin was my service advisor and provided great customer service. He kept me aprised of the work being performed; how long it would take and when my vehicle would be ready. I was offered a loaner vehicle which allowed me to continue on with my day without any interruptions. All of my questions about the repairs were answered in a timely manner which allowed for a more expedient process from beginning to end. When I returned to pick up my vehicle, my car was clean and the body work was impressive. I gave 5 🌟 for customer service and wish I could give a 10. When I go to Lexus for service, Melvin is my go to Advisor for all my service needs. If you want 5 star treatment ask for Mr. Melvin Alston. Also, thank you Lexus for implementing the fastest check-out process ever. You all made my day!

I had my tires replace in a multi inspection performance on my vehicle for the good things and things recommended for my vehicle my battery was good. Samuel Whats my service advisor and has been for the last time I had my 1st vehicle inspected. Great job Jim Hudson. Samuel Mercado is the best person to have as my service advisers. I give him 5 golden stars before and now.

I live in Greenville, but chose Jim Hudson Lexus because my local dealer didnt reach out to me. I was very impressed with Jim Hudsons service and communication. I will definitely use them again.

Sam, my service representative treated me woth the utmost respect and professional courtesy. Sam was informative and very helpful. Overall, a great experience.

This was my first experience at Jim Hudson Lexus on Killian Rd. I had some minor work done to the grill of my car. My transaction was a little unique because a third party (not insurance) was involved. I met with Danny chupek and he made the process seamless. He took time to explain what was found and fixed during the repair. The customer service was stellar!

Jim Hudson has the Best Service Department. Everyone is very professional and will always try their best to help you. Excellent customer service!!

Jim Hudson Lexus ALWAYS exceeds my expectations! Everything was done in a timely manner. Staff always makes you feel right at home!

The customer service is always great. They are very accommodating with pick up, drop off and loaner vehicles as needed

Love the service here. I trust their suggestions and love that you can pay via phone once your car is serviced if you are offsite and the text notifications..

Danny was very nice. He understood my concerns and was able to help us find a solution. He was prompt and clear about the next steps. The best customer service I’ve experienced from Lexus.

Had a great experience, Shaun Crozier took excellent care of my vehicle and the work performed was done quickly and efficiently.

Scheduled a routine service (oil change only) & to address the issue of tire sensor light not turning off after replacing all of the sensors two days prior at Costco. The dealership immediately informed us the after market product were malfunction, suggested replacing to ensure the light is off, and any other issues. The tech mentioned a cv boot leakage that needed replacement after thoroughly assessing prior work on the boot we discovered it was the left boot not the right that was completed a few years back. We agreed to the work; the dealership provided us with a loaner while they completed the work. They kept the lines of communication open from beginning to end of the process, and return the old sensors as promised. All in all this experience was superb, no complaints at this time. I recommend using them base off our recent experience.

My experience was great! Especially dealing with tanner! He’s very attentive and professional! Overall great experience

Top Notch service from the phone call to make the appointment till getting my car there and picking it up.. Great Experience!! A++

I believe in keeping my vehicle serviced, so I took my Lexus in for its 55K mile service with advisor Shaun Crosier who was very knowledgeable and professional. When finished I received a text with a video of my car.I’ve been using Jim Hudson Lexus about 7 yrs now and have never had a bad experience.

Jim Hudson Lexus provides impeccable service to their customers. They are the “gold standard” in the automotive industry.

I received excellent service on my 2015 Lexus at Jim Hudson Lexus on Killian Rd. My service advisor, Melvin Alston, gets high marks for keeping me informed during my car’s service.

Jim Hudson Lexus Waiting room was comfortable and well stocked with snacks and drinks. My wait time was longer than promised but bearable. I learned that as a customer I get complimentary car wash, which is a nice perk. My service advisor Melvin was friendly and helpful. I will go back for future service.

Mr. Shaun provided outstanding service and was so personable. I highly recommend Jim Hudsons Lexus Dealership in Columbia, SC.

Melvin is always smiling and provides us with exceptional customer service. We trust his guidance because we have worked with him for many years

I want to take the time to thank me.erik due for the outstanding service that he give at all time thank you so much keep up the great work.

Everyone was very professional and courteous. They made me comfortable leaving my car for service. With this being said, I always recommend their service to those that ask. Thanks a bunch!

The rep., was very professional, courteous and spend time explaining in detail all the questions I had regarding my service warranties. Highly recommend Erik.

I know Lexus is a luxury franchise but Shaun at Jim Hudson goes above and beyond. With him as my service advisor you really get what you paid for and more. He is freindly, meticulous, and prompt. Always a great job and exceptional customer service.

Erik Due was very professional and very knowledgeable with everything that needed to be done. I highly recommend him. Thank you!!!!!

I am fortunate to have excellent technicians and and Service Advisor Danny Chupeck. Necessary work is done efficiently and correctly every time.

Top notch customer service experience! We will definitely continue to use Jim Hudson for all of our Lexus maintenance needs.

Melvin Austin is the best. Always so professional! Always knows my name and remembers previous conversations. I am a “raving fan” of Jim Hudson!

Erik and Tony at Jim Hudson Lexus are the best!! They truly represent the Lexus brand! I drive 120 miles to Jim Hudson for quality service and its worth it!

Melvin is always Professional and Joy to work with. I can Trust that when I come into Jim Hudson Lexus that he will make sure everything is taken care of. Hands down...Melvin is the Best....

Did excellent professional job and very courteous staff.Melvin worked with us a few times and he was wonderful. Would highly recommend him and his service dealership .

I’d give my service representative Danny Chupek more than 5 stars if I could. He went above and beyond to make the experience excellent.

It was a very good experience and we were pleased with the overall services. We would recommend Jim Hudson Lexus to our friends. Thank you.

Great Experience! Always please with their work and very detailed!

Melvin treated me with dignity and was very knowledgeable, kind andtreated me as a long time friend

Melvin helped make my visit pleasant. They repaired my car professional and gave me confidence again

Great service and the service intake reps really make you feel appreciated.

Service was quick and Sam was helpful and answered my questions! Very professional & attentive!

Great experience. Staff always professional. Staff go above and beyond to deliver excellent customer satisfaction.

My service appointment at Jim Hudson was excellent! Melvin who works in the Service Department provided prompt and professional services.

Routine maintenance was performed. I even got a video of car and mechanic went over work done. Very nice.

Best Dealership in the Universe!!! They really take care of you here and make you feel like a king! Excellent Customer service that just cant be beat! If you go there ask for Mr Alston. That guy is the genuine article and he goes above and beyond to get the job done when it comes to servicing and repairing your Lexus. You would be crazy not to bring your vessel here! Jim Hudson Lexus is just AWESOME!!!

This was my first experience at Jim Hudson Lexus and it couldn’t have been better! The service advisor was very friendly and professional. Although this dealership is about a 40 minute drive from my home, I will continue to have my vehicle serviced here!

Very courteous, answered all my questions, had my loaner ready when I got there and Tanner did it all with a smile on his face.

Danny was great. I had to have a rim and a tire replaced which, only took a few business hours. Thanks to the Lexus team!

Every time I come the whole staff is respectful and professional.

Service was handled in a very professional manner and I was kept informed about what was going on.

My experience was wonderful as always. The service was quick and easy and the time spent on the service wasnt long at all.

Excellent place to buy a car🤗🤗🤗!!! Lalo Bellamy one of the best sales Representative you can hope to have❤💞🥰!!! Thank you for your great service! I will send you all of my friends & Sorority sisters when they want to buy a car...Thank you again😊!!!Sam was fantastic and I hope to specifically ask for him in the future 😊!

They completed all service within expected time frame, including wash and vacuum. Excellent and professional service provided by service consultant, Shannon!!

Danny and Jim Hudson focus on customers needs to ensure all is resolved with their vehicle. Pleasure working with Danny.

Everyone was nice and friendly.. speedy service,

Great service. Professional representative. Kept me posted.

Always a great experience. The staff is very friendly which makes the experience exceptional.

Excellent experience. Great service from Eric as always.

Thank you, Sam! Appreciate your attention to detail!

Great service and courtesy. Car finished on time. Address all issues.

Shannon was very gracious and professional. The entire team was great.

My car was in for maintenance, great job, also thankful to Tanner for great customer service!

Their service was phenomenal and better than amazing.

Always enjoy the service here. Erik was great.

The Jim Hudson Lexus is always professional. They do a great job!

Great staff, wonderful expedited service. I was in and out within about an hour!

Shaun Crosier has always delivered excellent customer service and the environment is always exceptional.

Tanner at Jim Hudson was great to work with, I always have a nice experience when I go there

My wait time is always at a minimum while the service is always top notch and thorough.