Jim and the guys at Brown Motor Works take very great care of my CLS 63. I make my appointments, drop my car off at 7am and I always have it back in a timely manor

Highly recommended. Many shops would not work on my car with it being foreign parts. They had no issue. Stayed in constant touch responded quickly to all my inquiries and concerns and used plenty of tech to keep me aware of the process and where we stood. Highly recommend.

They were very professional and friendly as soon as we walked into their business. They listen and was very informative on what they found. They advised us and didnt try to push anything on us. Keith outlined everything and we thank you for your patience. We will be coming back. Thank you

We have been dealing with Brown for over 10 years. We have two BMW Series after the warranty runs out Brown Motors Works is the only places we deal with. Always great prices, and outstanding customer service.. They give you a detail layout of what is wrong with your vehicle with pictures of location so you know its right the first time. Any foreign car dont hesitate to call on them you will be happy you did.

Kyle and team were great with getting me a diagnostic and setting the expectation of when I could be back on the road. I had an alternator and battery service and was back in my car ahead of schedule at a price comparable or better than the local Mercedes dealership. Glad to have worked with Kyle and team and be back on the road again!

I was generally satisfied with the service on my Volvo.It was serviced on a Friday and as a result they did not have time to wash it before I came to pick it up. They are closed on the weekends and I needed the car. More significantly they did not call me to obtain approval for the total charge which was far greater than the pre-authorized amount. Otherwise all went well. They were courteous, accommodating and professional

GREAT SERVICE, You get what you pay for..I wish I would have used them before. They keep you updated on the progress and their guarantee on their work performed is bar none. I definitely will recommend them to all my friends and family and all my business will go to them as well.

The guys at Brown are awesome! They stayed in contact during the process letting us know what was going on and their service was top notch. I wouldn’t take my vehicle anywhere else!

I am a first time customer of Brown Motor Works and I found the customer service to be great at the first visit. I felt really good about the visit so I scheduled an appointment to get some additional work done. Thanks.

Kyle was awesome. He made things super easy to understand. They took the time to fully diagnose the root cause of my issue and address it. The HIGHLY recommend Brown’s to anyone. We have no need to have anyone else repaid our cars but Brown’s. They are truly a blessing.

They are extremely thorough and very professional. It was worth driving a half hour to and I will absolutely go to them again in the future.

I used the early drop off box, left my keys and they called me around 2pm to let me know everything was completed! I got a nice complimentary car wash and text message to show my truck and what services were performed. When I picked up my truck the guy in the office was super friendly and even gave me a cozy! I will be bringing my Range Rover back for all services!

The service is excellent. My vehicle is running like its new. But its a little pricey. Here, you get what you pay for and thats excellent service. Plus the warranty on their work is great and some instances better then the dealership.

Excellent service. Friendly well knowledgeable staff. Pricing was perfect

I am overall very happy with this company. Mr. Keith and his staff are true professionals. It is nice to work with individuals that communicate and treat others with respect, this team does exactly that! As a 20 year Active Duty Service Member I am pleased to know with retirement in the near future that I have a great team to service my vehicles, the vehicles that keep my family and I happy and safe on the road. Thank you ALL and I look forward to our continued relationship from a great business to a satisfied customer! -God Bless-Kelvin

Great Company! Jim was my service advisor and he was excellent with keeping me up to date!

I had my front and rear brakes and rotors replaced on my 2013 BMW 335 XI at another repair facility because I was experiencing brake shudder in my steering wheel and a pulsing in my brake pedal. After having those services performed, I was still experiencing the problem. I brought my vehicle to Brown Motor Works on Clemson Road and the technician diagnosed the problem as being defective control arms. The control arms were replaced in a timely manner and at this time it feels as though the problem has finally been corrected.

Brown Motor Works serviced my BMW 128i with an oil change as well as replacing the Oil Filter Housing gasket. I received LITERALLY the most extensive Inspection Report Ive ever seen from a repair, shop including major dealerships. The report included detailed photos of the areas needing work/repair, including estimated costs. The recommended work was even listed by priority. To top it all off, a free carwash and a key dropbox with a code allowing me to pick my car up after hours. Tremendously satisfied customer here, and I will definitely be making them the exclusive repair shop for my BMW.

Service was great. Mike was my technician and he kept me informed about my vehicle every step of the way. Very professional and responded quickly.

Had a engine oil housing filter leak which lead to tons of problems like needing the cooling system replaced. They ordered the parts immediately to get me back on the road and I appreciated it that fact. I was aware that I had a hpfp issue and I went ahead and got that issue squared away. Experience was working with this business was great but I dont know who supply their parts but they are extremely pricey.I had to drive back to North Carolina the following day and half way in the drive I received a code for a cylinder 5 misfire, but I believe thats due to more of a load, with a new hpfp fuel pump. After changing the spark plugs when I got home. The problem disappeared.

These guys did a great job diagnosing a long-standing problem with the electrical system in my 2009 Land Rover. They came highly recommended by the dealer and now I know why. Kyle, Mike and the rest of the team are all very professional and courteous - and really know what they’re doing.

This was the first time I took my car in for service and I was very pleased with the service and I will be taking my car back for some other things. Mr. Caldwell kept me well informed as to what was going on with my vehicle. Great customer service also!

Great place to take your vehicle. I’ve been back several times. Timely service and excellent care for your car.

Great service, very clear on needed repairs, and diagnostic checks, they look out for the customer and the vehicle, no pressure. Job completed in great time, what can I say, ....super business,.. I recommend Browns Motor Works for your repairs

I would like to thank the guys at Brown Motor Works for a job well done. They serviced my 2013 E350 in a timely manner and now it feels like the first time I drove it. I highly recommend BMW for any of your car needs.

Very friendly with awesome customer service. The online update was not updated through out the week. My car stayed for 6 days and no update online. I received a call the same day I dropped my car off that a part had to be ordered and would be there on next business day. So after I did not receive a call or the online information was not updated, I called on day 6. I called at 7:30 am and I was told they were still waiting on the part. I then received a call at 9:45 that my car was ready for pickup and the online system was updated to say ready for pickup. Everyone has told me, they forgot about my car because I was a nice & easy going customer. I just hope that is not true, because I plan on using them again.

I did experience one negative thing which was lack of communication with this establishment. I dropped off my White 2013 Land Rover off on a Friday around 8:00 am. I didn’t get any contact from BMW until after hours which was an email. I had my work badge in my vehicle which is mandatory at the Post Office in order to get inside the building or work. I called all weekend and left messages which I couldn’t get a hold of anyone so I could retrieve my work badge. This attempt was unsuccessful. Hopefully this is improved so no one else experiences this issue. I only had one key for my vehicle. Everything else was fine. The professionalism, curtesy, and very detailed email on what needs to be repaired on your vehicle. Truly astonishing.

A+++, very well done work: by a top to bottom AES certified very professional staff. Showed me world class work bays and waiting room. Communication& coordination featured best telephone, Text and email service too. Big Thanks to all the front office staff and the mechanics I observed working well together. Like a team.

Very professional staff who stayed in communication regarding the services needing to be performed. I received texts messages that also contained photos. If I had any questions regarding the repairs the office was able to answer them, they were very professional & knowledgeable. Their prices are hands down better than those at the dealership. Brown Motor Works has gained a new customer :)

Great service, professional, acceptance pricing and precise communication. They were clear on what need be done and sent photos to support and did not try to sell me on additional services. The only downside, the loaner car was definitely an much older model car and not what I have come to expect however, I would absolutely use them again.

Pleasant experience overall. Kyle was a GREAT service professional. I was disappointed that they could not fix my headlight however and I know exactly what the issue is.I will be using them for routine/preventative maintenance from here on out

Very professional and responsive. Kyle was an absolute pleasure to work with!

They are wonderful and very accommodating. Have had good experience with them for a number of years and they are competent and experienced.

We dropped off our Mercedes this morning after speaking with them on the phone last week. I’m so grateful they could give us an appointment so soon. Drop off was seamless and I’m anticipating excellent service!

Good Morning Mr. Keith. As usual, Thank-You for Service that both you and your Staff provided on my 2012 BMW 535I. I truly appreciate your professionalism; enjoying both the BMW and LR4, Thanks again. (BMW Clemson rd, SC 29229)Be Blessed Always!“I Have My Own Testimony”

Had a most unique experience with a VW and I canmt say enough good things about Brown Motor Works. They worked with me for weeks on end and were extemly knowledgeable and professional. Although i did not have the work completed there I would have been 100% comfortable letting that team make some major repairs in my vehicle. A+ operation dedictaed fo customer service which is rare these days.

They had to repair front wheel bearing. Did a great job at a very reasonable cost. Thoroughly checked vehicle from bumper to bumper.

BMW has been maintaining my car for nearly 2 yearsI have yet to be disappointed.

BMW makes getting car service convenient and affordable. Great customer service and friendly...did ai mention affordable for my Mercedes!

I believe Brown Motor Works does excellent work however; I had issues with the quote I received. I was told the battery for my 2015 X6 would cost $350 plus tax. I was also told (without asking) that they would provide a diagnostic review and that this was free of charge. When I arrived to pick up my vehicle I had several additional charges and my bill was ~$500 and that included my $25 coupon for signing up for text messages. There were also other fees. This was an issue because I asked in advance what the charges would be. There were some other charges as well for materials or something similar. Once again ... this should be quoted when asking for the price. I still ended up paying ~$400 when it should have been about $346 when you factor in the taxes and coupon applied to $350. When I disputed the charges I was told that they had to perform this to make sure it was the battery and that is fine BUT I should have been told. This would have allowed me to do more price comparisons with different companies. In my case, I was out of town in Columbia as I live in the DC area and I faithfully take my car to the BMW dealership for regular service so I didn’t need a diagnostic as I knew with certainty that I needed a battery as my car sends service needs to my dealer. As, I said my charges should have been ~$346. Outside of this issue the people who work here are professional, nice and courteous. They are customer oriented and I believe they did excellent work on my 2015 X6. My advice to Brown Motor Works is to wear a mask when assisting customers during COVID and quote the real price of services.

I was introduced to Brown Motor Works approximately 7 years ago. Keith and his staff made me feel at ease with full disclosure, great customer care and a focus on service rather than dollars. From day one they learned my name. Their state of the art equipment allowed me to visually see what they were doing along the way virtually whkch gave me comfort and confidence that I was with a reputable company. This company will not move forward until everything is explained and clearly understood by the customer. I am well pleased with the service received and the excellent, focused, stellar customer service. I rate this business 5 out of 5 stars and would highly recommend Brown Motor Works to anyone needing auto service from an established credible business. Cynthia Shuler

The email that was sent to me about my Land Rover was visual, in-depth on the issue at hand and it was put in order for the most serious to the least serious deficiencies to focus on to get get done. This is a great tool to have especially during this time of a pandemic. There are many things that has to be juggled and this report I received from BMW made it that much more easier to manage. They have earned my business and to put the last nail in the coffin. When I had any questions about anything that was in my report, the subject matter expert elaborated even more in-depth on this situation I had a question about which made I easy for me to make a better assessment. Thanks BMW!

Brown Motor Works did a great job on my BMW X5. I like how they take pictures of the different parts of my vehicle to explain what they saw and what needed attention. There was a little miscommunication regarding when my car would be finished. However, they did a great job and I would use them again.

The employee were very kind and welcoming. One thing I like the most was the alerts letting me know where my vehicle was in the process. I appreciate there services.

They are BETTER then the BMW DEALERSHIP with prices,Customer service,Even the breakdown of what’s wrong with your vehicle is more understanding then the BMW DEALERSHIP, And they stand behind their work, not only will I be taking my car back there for maintenance but also a car wash lol thank you guys again

I was told I needed a new transmission and that it could only come from Germany at 6000 dollars. When my warranty company wouldnt pay they then told me they could get a rebuilt one here for 3400. They were intentionally trying to get more money. Then I was given a price of 1050.00 and when I picked it up it was 1215.00. They only give up to 25 dollars off for military. This ended up costing me more than if I had the BME dealer do the work. Lastly their emailed copy of the estimate and bill is hard to understand and doesnt even equal as you add it up

Had alarm go off for collision warning system. Called and Brown’s helped me get the alarm turned off and assess the car to be safe before taking it in. The battery was low because the alternator was failing. In addition, a sensor on one wheel for the collision warning system had failed. Browns did a thorough diagnostic of the car and did some needed maintenance too. I like their diagnostic process because it identifies issues before they become problems on the road or catastrophic like a transmission failure. Browns provided a loaner and stayed open a little late so I could pick the car up after work. I get a text at various steps throughout the process and they provide excellent advice. My car has about a 168,000 miles on it and I am confident that it is safe to drive across town or across the country.

Mr Jim is the best. Very attentive and persistent. For the customer!

I have been going to brown motor work for many years the best in the business

Brown’s Motor does an awesome job with my vehicles. On this visit it was my Mini Cooper. Great customer service, they know their customers by name. The facilities are clean and you are informed every step of the way. No surprises.

Always great customer service, no matter what the issue is with my car.

I brought my vehicle in for a post purchase inspection. My vehicle was operating very well other than the horn and intermittent wipers not working. Brown Motor Works did a thorough inspection and detailing everything in writing and pictures that needed to be repaired, suggested to be repaired and items that needed no attention. All repairs were also presented with approximate costs which was a good surprise. The gentleman that completed the inspection also explained every item on the list.My only complaint is that I initially brought my vehicle in because the horn and intermittent wipers werent working and on the checklist it stated that they were checked and in working order. I was disappointed at this because they were and are not working. I learned a while ago that theres no need to pay attention to to large details if you dont pay attention to the smaller details.With that being said, because of their professionalism and customer service, Im sure Ill still use them, and would recommend them. Ill just keep a closer eye on what they say theyve done. A good experience overall.

My car had a catastrophic failure when the serpentine belt failed due to a water pump with worn bearings. I called several Columbia and Lexington Beamer service shops, and felt the most comfortable dealing with Brown Motor Works Northeast and Kyle. This was my first major service experience with this car, and I wanted the work done correctly and thoroughly. My repairs were done quickly, accurately and affordably. I am soooo happy to have my little roadster back, as I had forgotten what it was like to zip through traffic and drive a fun car - complete opposite of my truck. I am grateful for the good experience I had with them, and although I don’t want major service issues popping up very often, when they do, I’ll be back.

You know the age old saying... “You get what you pay for”. This was the case when I took my VW Passat through “Take 5 Oil Change”. After they completed my oil change, my oil light immediately came on and they had no idea what they did or how to fix. So I took my car the Browns and they fixed the issue. They also informed me that “Take 5” also put in the wrong filter. Lesson learned and it serves me right for trying to safe a dollar. I’m taking my car to get oil changes at Browns from now on.

Great place did a great job very professional.

Brown Motor Works on Clemson Rd have excellent staff and mechanics. They go over and beyond to make sure my 2011 BMW is still running like brand new at a reasonable cost. I was glad I made the decision a few years ago to be a customer. Great jobs guys and continue to provide the wonderful customer service you all do!!!

BMW came highly recommended on a social media networking page for Columbia, SC. I called and scheduled an appointment with Art and he was so professional and pleasant on the phone. When I came in, John was personable and efficient. I will absolutely entrust BMW to meet my future automotive needs. They really take care of you and are reasonably priced. They also are diligent in applying any coupons or discounts they may offer.

Professional, work done on time, excellent communications program fine tuned to your vehicle.

Polite and professional service agent. Car was ready for pickup earlier than expected.

Customer service with Michael was very informative and without a rush; picked his brains about “this and that” on a new purchase, I can tell immediately there was an element of professional considerations. Thanks

They performed transmission service, an alignment, and changed the spark plugs on our Mercedes and did a great job and performed the maintenance timely. Thank you!

Ive used Mercedes for my 2018 GLE63 AMG since purchase in 2018. Somewhat nervous to let anyone else touch it. The folks at Browns made me feel comfortable, gave a wonderful price for the same work as Mercedes. Dropped the car off in the morning and it was ready as promised, same day.Ill always consider Browns going further!Thanks,Michelle

My car broke down while being out of town. Browns was able to diagnose and get me back on the road within a day. Plus cleaned and washed my car. Excellent professional work, service, and communication.

Excellent service! Jim was very pleasant to work with!

The Best .

My family and I have been going to BMW in Irmo for 20+ years. We have always received excellent service and quality of repairs from them. So when I moved to the other side of town it was a no-brainer to try to use BMW here. Unfortunately the professionalism, prices, and quality are not comparable. I say that it’s worth driving 45 minutes to Irmo. This location is over priced and uncaring. I have now tried to use them three times, and only hired them once. Each time when I have gotten second quotes from other Auto Repair Shops it has been less than half the price of what this location quoted me. Make sure you are aware when going to this location!

Absolutely OUTSTANDING customer service. I was hesitant about stepping if of my norm and dealing with a different company but I am glad I made the decision. Will definitely be returning for additional services.

The staff at Brown Motor Works - Clemson are a great group. They have worked on my 5 Series for the past 3 years. The service team makes every effort to ensure that your car is operating at its best performance.

I will never take my vehicle back to the Volvo dealership for services. Recently, I was given a quote to repair my 2018 Volvo XC90, which I wasnt too keen about. A neighbor told me about BMW, as he had good experiences, when taking his Mercedes there. He told me that it would be cheaper to repair at BMW and theyd provide great service. I gave it a shot, calling them on Wednesday afternoon to setup a diagnostic appointment for the following day, Thursday at 2 pm. I was very impressed when they offered a loaner vehicle. I picked the loaner vehivle up at 2 pm and by 5 pm, they called to tell me the diagnostic was done and they would momentarily email the detailed results of the diagnostic, to include the cost to repair each issue. The diagnostic highlighted and described all that were GREEN (good with my vehicle), and RED (issues that needed addressed or repaired). I have never received a detailed diagnostic like this at Volvo, they always tell me what they found and how much the overall repair will cost.I called BMW the next morning, when they opened, to give them the go ahead with all the repairs. While the repairs totalled $1200, I am confident, BMW was cheaper than Volvo, and they probably would have maxed me out at $1800 for that particular service. BMW texted me around 1 pm - the repairs were complete! Now, this is what I call FAST service (less than 24 hours)! They didnt drag out the process. Ill never take my car back to Volvo. Thanks, BMW, for caring for my vehicle and providing me a great repair experience. Ill recommend you to family and friends.

Communication between shop am I self was not up to par pricing was not communicated well. Parts was marked up 200%. Car was not repaired in a timely manner Browns keep my car 7 days. Gages for changes were not reset when I picked up the car. No stickers to indicate next all change was provided, Not sure if oil change was really performed.

Completely trusted process from start to finish

Got my Brakes done on my Audi A8. Price was a little steep but I did pay $1100 less than the dealership wanted to charge. So I’m not complaining. Also I am active duty military and they gave me a 25 dollar off discount. Very professional and service was great.

My experience was great! They gave me choices, clarity, and peace of mind...a womens paradise for her car🤩

Poor value. Quotes were very high (comparable to dealer rates). Roughly $600 for maintenance (oil and filter change and inspections that they purported to already cover under their complementary inspection), $950 for a transmission fluid change (with fluid and filter). Service was just okay. I had to call repeatedly to get status updates. Car was not ready when originally promised. Just not great service and poor value.

The customer service experience was absolutely phenomenal at Brown Motor Works! Keith and Marcus really worked with me and gave very detailed information on what needed to be done on our vehicle. They are very knowledgeable, and the way they communicate with you to keep you up to date with the process is great! The environment is also very inviting. When I got there to pay, the lady at the front desk was awesome as well (very friendly). I will definitely be visiting them again. Thanks guys!

It was a great experience!

Awesome service on my C300 for the past 2 years. Love their 3 year warranty guarantee unmatched by any other.

After buying a 2000 CLK 430 (with only 4000 miles!) that sat in a garage for 20 years, I needed a good mechanic to make sure it was roadworthy. Brown Motor Works was the best place for the job. They have years of experience and are professional yet, friendly. I feel they like and appreciate my car as much as I do. I certainly found the best mechanics for my new car.

This is my first complete year with this particular group. To be honest I do not like the amount of money I spent on car repairs but (it’s a BMW), the few things that took the sting out of the whole experience is that ALL of the staff are professional, personable people. And, veryVery accommodating with schedule. Rental car services is great.7/2020- When looking for an honest repair place to take your vehicle. Brown Motor Works Northeast is the best. I took my American SUV. Service was quicker and less expensive than the export

I truly appreciate the owner Mr Keith who owner of BMW he is a very professional great owner he cares of a lot about his clients and his service team do a great job on my car I thank you Mr Keith for doing a great job on the diagnostics on my car to let me know what all I need to have doneHis team his very polite and knowledgeable on what they are doing on your car I will recommend all my friends to go to BMW have a great day

BMW has always been a great place to take your car for service. Took my car in and the service, and the work was done in a timely manner and was not expensive. I would recommend this place to anyone that is having a problem with your vehicle.

Exceptional service was provided for the maintenance on my M-B S550 for a lower price compared to dealership. Very knowledgeable and courteous staff. Will definitely be returning to have my future services and maintenance performed.

Took my newly acquired used MINI for Battery check. Was very pleased with the level of diagnostics and research of the vehicle they did to verify previous service and warranty information. Left feeling good that the car checked out with just a few normal replacements and now I have no maintenance pending for the next 10000 miles.

Absolutely not! I had my oil change here before when I first moved here in October on my Audi. I called to ask if they could check my oil before I drive 10 hours. They said they cant do it and dont top off oil. Bad service. I am so glad to be moving oil of Columbia. I went over to 10 minute oil change and they checked it for me with no problem with great service so I will be safe on the road.I would rather go to 10 minute oil change or the Audi dealer. Think twice before bringing your luxury car to this place.

Very clean.Everyone was very professional.I think they solved a problem that I have had for at least 2 years.Thank you.

I was greeted promptly by a warm, kind smile by Mr.Griffin! He definitely made sure that I was taken care of. He explained everything to me from start to finish, and was so professional and understanding. I was shocked to find out that they would pay for an Uber to take me home! He also explained thoroughly about the financing option that was available. Customers are also sent an thorough vehicle inspection report to their cell phones, which includes a detail work up of your vehicle, recommendations, and a photo and name of the mechanic who worked on your vehicle. Everyone I talked to was extremely kind and professional. I am very thankful for finding this one of a kind luxury car mechanic shop.

Keith and his team at Brown Motor Works were very thorough in checking over my 2007 335i coupe. They found several issues with it and offered a break down of pictures and pricing, and even had the option to schedule an appointment to fix the issues. The loaner car provided was great and his team members were friendly to work with.

BMW is very professional and efficient.

I have been going to Brown Motor Works for the past 4 years. I have an 2005 Audi A4T and a GLK 350 Mercedes; Brown Motor Works help keep my cars perform at an optimum level. Excellent staff and the service techs and manager provide me with current updates during any service work being performed on my cars. They never disappoint.

Honest, reliable, and trustworthy with fair prices! Ive used them for 7 years and they do all the work on all my cars. Every year they go through them completely to identify needs but never recommend things that do not need repair. I have and will continue to recommend them to everyone. Glad to see Mike is back because he is a difference maker! Jim did a good job for me as well this year!

Top quality work and top shelf customer service.Very pleased with the service work done on my 2017 430i.Much more comprehensive, fair, and professional than the dealership based on my experience.I highly recommend Brown Motor Works,

Excellent work and it’s guaranteed for 3 years and unlimited miles! I think they are fair and honest!

Brown motor works are very professional and affordable! I will always go back to them for services. Highly recommend!

With my vehicle being the year and make it is Brown Motor Works has done a great job on repairs. Satisfaction is what I get dealing with them they do their greatest effort to meet expectations. I recommend them because theyre AWESOME.

Keith and his crew did a great job with my car. I recommend them if youre having trouble with your car. Everything was done in a timely manner and they were all professional.

I had a smoking BMW 750LI but not anymore! The techs here at Brown’s thoroughly inspected and diagnosed my car and gave me a fair price, fixed the issues within a week, and guaranteed their work for 3 years. I would highly recommend Brown’s to fix your import the right way!!!

From start to finish, this company is top shelf with their service and communication! My 2nd time using them, and they are consistent. I will definitely be using them in the future!

Ive had a lot of work done at Brown Motor Works. The team has always been kind, helpful, and willing to help me with my vehicle issues and with some of the more odd things about what Im doing with my vehicle (off road ML anyone?). They give top tier service and I will continue to service my ML here!

They do phenomenal work. They have a a top to bottom check up that is probably the best $140 I have ever spent on a car. They found some details on things I would have never known about until I would have had to have it towed.

I called Brown Motor Works just before the Christmas holiday and they explained they had a lot of work that they were trying to get completed before the 23rd. Keith told me if I could get the car in the shop on the 19th they would try to get it out as soon as possible. They under promised but over delivered. I got my car back within 26 hours and we had our vehicle ready to travel out of town for Christmas. Outstanding service and customer care.