What a fantastic garage. The manager is exceptional. He walks you through each step of what is to be done how long it will take and what the cost will be. The staff did a superb job and I will recommend ACI to all my friends. What I really liked was the manager would call you each day and let you know the progress of what was done that day and what’s about to be done. I never had to worry about the work being done. When I got my car back I was blown away by the quality of their work. Call them today, don’t delay.

This place is great super reliable great pricing honestly for all of your car needs and what not come here

They did great work on the body of the car and you cant even tell

ACI Auto Body Shop is my first choice for any accident/collision needs. They are professional, attentive and reliable based on your individual needs. I value their workmanship, which is one of the main reasons I continue to return to their business for service.

Been using the shop for years. They do good work and usually come in with the best bid.

Great work. Very professional.

Great people great work

So pleased with how my out of pocket car repair came out. I have an older car and wanted to fix a large dent. Herzel took great care to make sure his shop gave my car a quality fix regardless of the age and conditon of the car. I also very much appreciate the respect and professionalism towards a customer who is a young woman. It means a lot to me to feel respected! I will be back for more car services!

Brought fiberglass part in damaged. They fixed it and painted it and it came out great. They told me 2-3 days, but it took a week, hence the 4 stars.

ACI Auto Body Shop repaired my BMW. They did such a great job with high attention to detail, I brought another Vehicle for them to repair. the price was reasonable compare to other body shops. what I liked in ACI Auto body shop is that they get to know you as a customer and listen your needs. Keep up the great work !!!

Manger/owner is a very nice and reasonable guy. The people at calibercollision tried making me pay double what aci was quoting. Highly recommend ACI auto body! Reasonable and fair quotes!

I’ve used a lot of body shops over the years. ACI ranks #1. Hertzel is honest and patient with me when I ask 100 questions. It’s important to him that I understand what is going on with any car service he’s providing. He also is aggressive with making sure my insurance agency is involved and doing their part. Laziness has no place at ACI. They work hard to make sure my car is running smoothly, the work is done well, and that it’s a pleasant experience for me. Hertzel goes above and beyond. My car and I thank you. You’re the best.

A shop that clearly is customer service oriented. They pay attention to detail but were also willing to accommodate me to give me back my car the way I wanted it. For example my bumper needed to be replaced. Apparently the insurance company didnt want to pay for one by the original manufacturer. I didnt want this and they coordinated with the insurance company so that I could get my bumper replaced with an original part. That is going the extra mile.

I just had my BMW repaired here . They worked closely with Geico to get original BMW parts. They did a fabulous job!!! The quality and detail that went into the repairs was just remarkable!! I would recommend ACI to everyone! My car looked brand new when I picked it up. Needless to say, I was very pleased with my repairs. they were very nice and Raquel kept me updated from start to completion of the process.

Best Auto Body Shop in Howard County and Best Customer Service

This is by far the best body shop! The customer service at ACI auto body shop is excellent and that is an understatement. They kept me in the loop with my repairs and were very friendly all along the way; From the manager to the technicians they were all great. They went above and beyond to make us feel welcomed and important. The prices are very fair and the repairs they did to the car superseded our expectations. I would definitely recommend them to anyone and as for my family we will not go anywhere else!Thanks so much for the honesty and care you provided me

These guys have integrity and are just pleasure work with

I just had my BMW M5 repaired here . They worked closely with Geico to get original BMW parts. They did a fabulous job!!! The quality and detail that went into the repairs was just remarkable!! I would recommend ACI to everyone! My car looked brand new when I picked it up. Needless to say, I was very pleased with my repairs. they were very nice and Raquel kept me updated from start to completion of the process.

Had an accident and after reading the reviews ACI auto body shop received I had to go with them. Herzel has impeccable customer service skills and his shop repaired my 2017 Honda accord perfectly. He kept me informed on the status of my vehicle and they matched the paint perfectly. They used authentic dealer parts. I could not have been more pleased with the work.

I highly recommend this place. Awesome service. Their receptionist was very nice and helpful. Shalom was very polite and processional, he explain to me every single detail on my estimate. I really appreciate their hard work and Im so happy I went to ACI for my repairs, I will recommend them to all of my friends and family.

My insurance company sent me to a different body shop initially where they repaired my rear bumper just fine, but they installed the bumper completely incorrectly which caused my trunk to stay forever-open after I opened it today for the first time since the repairs. It was about to start raining, and I had no good way of shutting the trunk, so I called ACI and they made time for me within a few minutes of making the call, and then reinstalled/aligned the bumper correctly in just 15 minutes, and I was on my way. Its now raining a bit, and my trunk is happily closed and the car looks great.Thanks, ACI for the excellent customer service, and perfect work.

Extremely pleased with the quality of work and high level of customer service. Brought in my brand new vehicle with significant body damage, and the staff at ACI ordered the parts the same day and got working the following morning. The work was top quality, on-schedule, and on-budget. Great customer service is a plus.I would definitely come back to ACI in the future.

A father and son small shop with really outstanding work quality. I brought my car and received an immediate estimate. No need for reservations like some other shops. They did the work in a few days and the results were excellent.

Raquel at the front desk was wonderful. They did a wonderful job repairing my car. Hertzel was very informative and gave me the best deal. I am so glad I went there. Will go back and refer them to friends. Their employees were also very nice. Extremely Happy with the results. They get a 10!.

Wow, Id give them a 10. Fast, efficient and friendly. I didnt want to take my car somewhere where Id be paying for the bells and whistles (i.e., piped in music, artwork on the walls, cubicles, appointments necessary...etc). ACI focuses on doing excellent work only. AND!!!! They cleaned the inside of my dirty car!!! So impressed!!! Prices were reasonable - saved over 1K compared to other body shop quotes in Columbia and cant imagine any of the other shops doing any better (especially with that bonus of thoroughly cleaning out my car).

These folks are awesome. Our car got backed into, they did the estimate for our insurance and we decided to go with them. They did not pressure us to pick them. They estimated it would take 6 business days and we got the car back quicker than that. The work was beautiful & they vacuumed and washed the car. Ill definitely use them again.

Excellent work and very accommodating, especially when dealing with a miserable auto insurance company. In the end we prevailed thanks to Mr Herzels patience and persistence.The bodywork and paint job were perfect.I already have recommended this shop and will return without hesitation.The owner and staff are very knowledgeable and most friendly.Thank you ACI.

My vehicle was involved in a an accident I picked ACI Auto Body Shop because of the high reviews they have on line, I Was greeted by the owner ( Herzel ) I found him to be very knowledgeable And explain the whole process to me. He also give me a ride to the rental company and picked me up when the repair was completed and I have to add my car looked amazing I was completely happy with all of the repairs. it’s a small family business what a nice family atmosphere to go with it I would highly recommend them to all.

Automotive & Collision did repair on my car after a have been in a car accident and they were great. They took care of all issuance paper work and give me an estimate within a timely matter. Not only did they repair the damage to my car but they were also able to do some minor touch-ups to the rest of the car to make sure that I got it back in top condition. I was only without my car for a few days and they were mindful of the fact that I needed it back quickly to save money on rental car costs.If you want a complete job well done, and want to work with an honest owner, this is the place to go!!

Highly recommend this body shop! Everyone is super nice and always willing to help out. when I got into my first accident, I had no clue what to do. I called ACI Auto Body Shop, and they handled everything from calling the tow truck to getting me a rental car. and dealing with my insurance co. It was a big accident, so the work took a little longer than the 14 days but my car looked amazing at the end, Loved my experience there.

Herzl and his staff are amazing. I brought my truck in for service. The were fast, professional and explained everything that my truck needed to me. I will be coming back again for service and repairs.

Three weeks ago, I got into my first crash as a new driver and was recommended to this shop by my coworker. I was greeted by the office secretary, she was nice helpful, Talking to Hertzel I found him to be very informative and walked me and through each step of what is going to be done to my car. The process and fixing my car only took about a week! Very fast, very efficient

Automotive and Collision has been taking care of my vehicles for nearly 20 years. They are very professional and courteous, They do a great job and their pricing is phenomenal. I deal with Herzel himself and I could not find a more honest and courteous mechanic to deal with. I would recommend this company to anyone.

Amazing body shop. The owner runs an honest shop and very respectful of customers time. I highly recommend coming here for car maintenance and body work, rare finding a honest mechanic these days.

My brand new car was rear ended. Luckily, a friend of mine had referred me to ACI Auto Body Shop, and they arranged everything for me : Rental car, insurance payment, etc. All I had to do was show up and drive off in a rental. Within days my car looked brand new again and it was cleaner than when I brought it in .ACI Auto Body Shop did such a great job we have since brought in another car to fix . We would not think of going anywhere else.

The best shop in Columbia MD

I brought my car in and Hertzel originally stated it would be a two to three week process. I gave them the benefit of doubt and expected three to four weeks. At the four week mark Hertzel explained it would be an extra day or two because one of their techs was sick. When I called to see if it was ready in two days they said they found another dent they originally missed and it would be another day inorder to paint it. The next day I called and said the windshield wasnt ready to be installed so it would still be another day. After 40 days of being at their shop they allowed me to pick it up. When I came to pick it up I noticed many things still wrong with the car. I had to leave it for another week. When I picked it up the second time they still missed a few items. This has been this worst experience I have ever had, their attention to detail is awful and their techs apparently are not well trained to properlyfix items. Dont waste your time with this place find somewhere else to go.

I just had to say something about the people who work in this Shop!!I Love their dedication to helping and doing all they can to save me money!I took my Mercedes to another shop for maintenance and they tried to tell me something else was wrong with my car and that if I wanted to take care of My Baby I would need to replace certain parts that didnt make sense to me and so, my girlfriend told me to go to see these people and they just smiled at me and said You dont need all thatThey took care of my car promptly and my bill was not $1500.00 like the other shop was going to charge me.. Iv been back to them since and Love their work!! Im sending everyone there, you should go too.

My vehicle was recently damaged on the freeway due to accident and I brought it to ACI Auto Body shop for repairs. Hertzel helped me get my car fixed back into the condition it was before the loss. I have nothing but great things to say about ACI Auto Body shop. From the moment I needed a ride to the rental company and up to the moment I dropped off my rental car at the shop, They extended their services to me to make sure I would be inconvenienced. Very professional body shop with a family atmosphere . The only thing I can do to show my appreciation for all the help I received is to spread the word to others that are in need.

A very high quality shop and owner Hertzrl is just amazing in his customer relations. Repairs are high quality and paint finish is absolutely indistinguishable from original paint. I am very particular about my vehicles appearance and have taken three cars to hertzel to fix and repaint. I have been very impressed with the experience and his ability to get a vehicle done on time

Fixed my front bumper of my Honda civic and it looks like new. The manager like everyone is raving about is a great guy and he is genuine. Really like this place and will be coming back! Thank you!

The work to repair/replace the rear bumper on my 2011Toyota Camry was perfect and the personnel there excellent communicators and very profession. Price was very fair. I liked them so much I am bringing back a Toyota Carolla today to have its bumper replaced. Shows how good they are!!

Great shop to deal with. Always called me with updates on the progress of the repairs. Hertzl is well organized and efficient. Car looks and feels like it did before it took a slide on the black ice and found the curb.

Had a rusted bolt and couldn’t get my license plate off. Went to two other auto shops neither of whom could get it off. Came to ACI and they were able to take it off and even put on my license plates in less than an hour. I highly recommend them!

I traveled to Columbia, MD to visit my son when I was involved is an accident, since i was renting a car I needed to get it repaired fast before returning it to the rental Co. I was told of ACI Auto Body so I went over to see what they can do for me, I was given a very reasonable price for the repairs and felt very comfortable with the owner sound like he knew his work and promised it will be done on time, come back two days later and the car was ready and could not tell it was ever damaged, I would like to thank them for such a nice outcome, Very nice shop

My Subaru Outback was rear ended. I had superficial damage to the rear bumper and the compartment for my spare tire was pushed in. ACI was able to quickly repair the damage and answer all my questions. Importantly, they stayed in contact with me to give updates on the status of the repairs. I would absolutely go to them again for any repairs I might need.

This is the first time I got into an accident and I was nervous about the damages to ny vehicle ACI auto body shop repaired my car to every detail. Awesome service great work, and i was updated in the process, will recommend them to all of my family and friends .

They are very irresponsible and quality of work is very bad. I gave my car for bumper replacement with original Honda parts. But they replaced with other parts(not Honda) which is really bad. They never informed about it until Infound it. I dont recommend them.The reviews are fishy because either they have 5 stars or 1 star.

Outstanding experience! I had to leave my car and the owner Herzel gave me a ride home and picked me up when the car was ready. Fair price for professional work, would give him 6 stars if possible !!!!!!!

Automotive & Collision Center, 6655 Dobbin Road. Columbia, MD 21045As a long time customer of the previous owners (J&J Auto Body) of this location. I was saddened to find that they were no longer in business. Mainly because of the convenient location, great work, fair pricing and honesty. Just last week, I decided to have some much needed paint work done on my MB CL500(My Baby) and decided to try the new shop under new ownership. I must say. I was very pleased with the work, price and personality of owner Hertzel. I was even more impressed when I mentioned another problem I was having and that I was going to take it to the dealer. Hertzel said, let me take a look at it. He checked it out and cleared the problem. I am very impressed with this place and theyve got my business.Thanks Again.

ACI has excellent customer service. The owner is an honest and fair man. My Toyota was having trouble starting so I first took it to Batteries Plus to have the battery test and they told me it was likely my alternator going bad. So I took my car to ACI because it was just down the street and had them perform a diagnostic test on it to see what the true issue was. Hertzel (the owner) felt confident after the test it was just the battery. ACI gave me a quote for a new battery, but Batteries Plus could sell me one for cheaper. So Hertzel told me if I got a new battery from BP and brought the car back to him, he would perform another diagnostic test and only charge me for one. So thats exactly what I did and havent had any issues with my car since then. The level of service was far beyond what I expected, especially for being a walk-in late in the afternoon.Bottom line: if you need any maintenance performed on your car... BRING IT HERE.

I was involved in an accident last month looking at ACI Auto body shop reviews I come in for an estimate, they very friendly an informative, I left my BMW with them for the repairs needed 5 days later I returned to pick up my car and was very happy with all of the repairs I would like to thank ACI team for such excellent job, would definitely recommend them to anyone

My fender and skirt were damaged in a minor collision so I took it here. I was offered OEM or aftermarket parts for the fender and the skirting was simply repaired. To minimize my time without the vehicle, they agreed to remove the skirting to repair it separately and ordered the bumper to be painted ahead of time. When it came time to have the parts put on, it took 3 hours, exactly what I promised. I couldnt be happier with the service I received.

Amazing service, fast and honest! I will recommend this auto and body shop to all my friends! ☺

Took my car to columbia auto body shop and was very happy with the repairs and the very good service they have given me will go back if i will have any additional automotive needs, this shop is great

Ive had the pleasure of working with Automotive & Collision after my BMW broke down.They run a great business, and Herzel is absolutely great to deal with. He was up-front about costs, and was very timely with the service I needed done.Overall, I highly recommend Automotive & Collision, and would absolutely do business with them again. Prices are very reasonable, and their service is exceptional. BMW stealerships wanted $1266 for the work I needed done; Automotive & Collision charged $896 !!!Thank you, Automotive & Collision. I will return for any future service work!

Just had my oil changed. Not much to it

Great service, amazing repairs. I would definitely recommend him to everyone.

Did amazing work on our van for a great price!

I took in my Honda Accord To ACI Auto Body Shop, I thought my car was a total loss. I showed Hertzel a picture of how my car looked and he said it can be repaired to pre accident conditions. I was skeptic, but two weeks later I pick up my car and it was as good as he promised. I thought he had gotten me a new car from the dealership. I was really impress with the work. Very professional. The quote never went over budget. Thank you,

Had an accident 3 weeks ago my front end was completely damaged I thought this the end of my car, We contacted ACI and they were very nice pick up my vehicle and a week later I got it back its like nothing ever happen to it looked great .

Great people great service.

Honest service.

Over-spray all over the car.

Very high level professionals very nice people highly recommended