Someone keyed a huge scratch on my Chevy Silverado. This was no simple scratch. It was deep enough to catch your finger nail…the popping sound your finger nail makes when rubbing it across the scratch is not a good sign at all.So, I contacted Rodney at Pro Wash Auto Spa for advice. He suggested that I bring it by so that he could access the damage. He was very professional and made a few suggestions. I didn’t feel pressured to have it fixed there but his knowledge and professionalism was astounding so I set the appointment. He mentioned that the suggested services would take a full day but I was more than happy to leave it for a full day if they could remove this deep scratch.A few days later I dropped it off early using their key drop.Once I arrived for pick up, my vehicle was parked in the shop so I inspected the Damaged area and was impressed. However, Once they pulled it out of the shop into the sun…my black beauty was glistening and showroom ready. In the sunlight..The shine was amazing and The auto detailers inspected the vehicle inside and out. They again hand polished any and all smudges left over from polish residue or hands.A big Thanks to the owner, Rodney and a HUGE shoutout to the Pro Wash Auto Spa detailers. You all do amazing work.
I scheduled an appointment to have my car cleaned and was told it would be 1 and a half hours so I dropped it off and waited. I then called to check on the status at the two-hour mark and was told Itll be ready at 1:30 which was 2 and a half hours past the time that I dropped it off. The young lady I spoke with over the phone was unprofessional and quite rude, just stating Do you need your car? Itll be ready once you get here. She was completely unapologetic and quite frankly couldnt be bothered to offer a modicum of customer service. A simple phone call or text stating Hey, we are running late and your car should be ready by x time would have sufficed. Her demeanor gave me the impression that this behavior was business as usual for them. Furthermore, when I inspected the car, the interior surfaces were not cleaned properly. There were still crumbs and dust in my cup holder. The gentleman did take the time to rectify this before I left. Also, the exterior of my car looked great and the gentleman who I picked the car up from was very kind and professional. He also offered to discount the service which was a nice gesture, but for me it is not always just about money. It is about how your business treats its customers. If you are a person for whom time is of the essence and you would rather your appointments not be suggestions then I dont know if this is the best place to have your car serviced.
I wish I could share before and after photos. I had full exterior detailing, inside cleaned and front windows tinted on my SUV today, Saturday, July 24th. The customer service was excellent, the techs were professional, and they are pros at what they Do! When I was asked to take a look; once the door opened, all I could say was WOW! My SUV looked like it was shielded with glass all around. Sitting pretty like on a showroom floor. Im so pleased; I can go on and on. With that said, Im protecting my investment and I will not be taking my vehicle to a regular car wash again. At Gods will, I will bring my vehicle back on a regular for a professional hand wash. Thank you so much!!
Very professional, excellent customer service. You can tell that they take pride in their work and want their customers to be happy as well. I couldnt be happier with my tint, and look forward to returning for regular detailing service.
I leased a new vehicle and my dealership sent me here to get my ceramic tints. With it being summertime, there was a lot of business. Not only did they finish within a faster than expected time, the job was flawless! Having standard carbon tints on my previous vehicle, the ceramic tints make a HUGE difference. Not only did I get professional installation but they also washed the outside and added tire wet, so when I drove off, I had the showroom feel driving off the lot.This will be my go to place for all of my cars beautification needs. Can’t wait to get my wife’s car tinted next!!!
The Owner (Mr. Rodney) on down are very professional and customer friendly explaining what you need and why. The service is A+ from start to finish and I’ve personally have brought several friends to PRO WASH . I guarantee you will not be disappointed in Pro Wash complete service in car care .
Pro Wash is absolutely great!!!! From the attention to detail to the customers service they provide. I cant say enough about this place!Just go check them out for yourself, you wont be disappointed! They’re very detailed and make sure your car is always immaculate. Thanks again!
Fantastic place! We had to ship our vehicle overseas and the cleanliness requirements are extremely strict. ProWash was already familiar with the requirements and did such a good job that the shipping company gave high compliments to the cleanliness of our vehicle. Staff was extremely friendly and the price was great, especially for the level of service you receive, and they have a waiting room with conveniences while you wait. All in all a 10/10 experience!
This is my First time using their services for my Car. In I must say Im absolutely satisfied. They did an Awesome Job.Thank you Pro Wash Auto Spa
I am impressed with the outstanding services of this company. They’re professional and did an amazing job with the detailing of my car, and I would like to recommend them to anyone who needs excellent services. Thank you for everything, and keep it up!
I was so impressed with the quality of work performed on my car. They were so thorough. I couldnt believe it was my car when they finished with everything. True quality and professional. Also very friendly staff. Thats exactly how it should be. I am so grateful! I can’t say enough good things about this place. The people are friendly, the detailers are professional and very skilled at what they do. The prices are great, too; very affordable.
I never post these type of reviews but the team at Pro Wash did such a great job on my car that I needed to give them a shout out.I brought the car in because I had small specs of tree sap all over the car that had been sitting on the paint for about 3 months. Regardless of how many times I washed the car they wouldn’t come off, and when they did, there would be a stain in the paint where the sap was. With my car being white I wasn’t too sure it could be fixed but the guys at Pro Wash got it done. I know it took a lot of work but when I picked the car up it had that showroom finish.Huge thanks to Rodney and his team. Definitely contact them for your vehicle detail needs.
Great place to have a vehicle tinted. They offer Sunktek window film which looks great my Lexus. Tee was very helpful and did a phenomenal job with the install. We will be back with our other cars.
I’ve used Pro Wash for years for all of my vehicles and I’ve been 100% satisfied with them every time. They’ve done paint correction, window tinting, and most recently they replaced the factory radio system in my new Explorer with a high end system to include amps and subs. They were even able to work around and keep my factory head unit so I can access all of my factory systems. Highly recommended!
WOW! That is all I can say! I am truly amazed. Also Pro Wash Auto Spa, LLC is very professional auto detailing service provider in Columbia, Maryland.They pay close attention to detail. Driving my nephews to soccer practice leaves my car in a terrible mess and when I mean messy I mean literally all sorts of snack crumbs, drink stains on my seats, carpets and cup holders . Rodney and his team really brought my car back to life! My car looks brand new, and in under an hour! Easy made appointment, fantastic results.. what more can one ask for? From now on Pro Wash Auto Spa is going to be my go to spot to detail my car!!!!
The girl at the front desk needs customer service training. I was there a couple of times and both time she was very cold and unwelcoming. If you ask her any questions about their services, she’ll hand you a leaflet or points to the posters on the wall to read and continues to stare at her cell phone. She told me my car detailing was going to take 3hrs but if I wanted it to be done quicker, I need to come back some other day. I said I’ll wait and walked to the nearest coffee shop and sat there for 3 hrs just to came back and realized it only took them 45 mins and I wasted hrs doing nothing. She could have called and let me know but she couldn’t be bothered. SMHBUT the men who work in the back are very pleasant and did a wonderful job!!!
Incredibly friendly and honest. Customer service was as good as it gets. Great value and highly recommend. Will push anyone I know their way!
The BEST out there! I have been a car enthusiast for 10 years and have been to different auto detailing places around the area. Based on my experience and knowledge of the auto detailing world, I can confidentially say this is the best place I ever came across. POSITIVES - Excellent Customer Service, Value for Money, Great Quality Work. NEGATIVES - None. Please try this place and you will be not be disappointed.
Got my Tesla Model 3 Tinted and this place is the real deal. Rodney is a fantastic person! I’ll be back for sure.
Great run business, great people and the do extraordinary work. The attention to detail is tremendous and they go out of their way to make sure the job is perfect. Everyone is extremely polite, helpful and customer service oriented. I knew this was the place I needed to bring my car the moment I walked in the door. They brought my car (f10 bmw 550i) back to life and I couldnt be more pleased with the results. Id highly recommend taking your business to Pro Wash Auto Spa.
Pro Auto Wash takes such great care of all my vehicles. There service is so professionally done. I have brought my vehicles to them for 2 years now. Best hand wash in Maryland!!
I was so happy with their service. They are fast and professional. They didnt try to oversell me services.
I brought my vehicle here because I needed it to be cleaned inside and out. Due to weather, the owner (Rodney) had to cancel all appointments. Rodney offered to take my vehicle the next day, but I had time constraints and wasnt able to bring it back the next day. Rodney understood and offered to detail my vehicle. He made my car look better than new, and was a true professional. I highly recommend this business and will come back if Im in the area again in the future.
Its always a good day when you find a Minority owned business that is really on top of their game. Their work and reputation speaks for itself. Best detailers in the DMV.
Ive frequent Pro Wash Auto Spa for well over a decade. Rodney and his crew are top notched professionals! Ive never had one bad service, NEVER! I want to thank Rodney for his continued pursuit of excellence and being a true friend! Always will be a customer!
Pro Wash Auto Spa did an incredible job on my vehicles!Tamera provided excellent customer service as I researched different options for painting my vehicle badges and detailing options for my wifes vehicle. She was responsive and helpful throughout the entire process and kept me informed.Tae used a Matte Black Plasti-Dip paint on my vehicle badges which gave it the exact look I was hoping for. His work was so impressive, with no errors, no paint running, and no over-spray issues. This is incredible, especially considering the smaller lettering on the Trim Badge of my vehicle.PJ and his team handled detailing the interior of my wifes vehicle and I could not be happier with the outcome. That interior has seen over 9 years of wear-and-tear and came out looking brand new after they were done with it.I will be using Pro Wash Auto Spa for all of my detailing needs!
They are thorough and efficient combined with excellent customer service. Ive sent all my friends and family to Pro wash after my first experience. If you want it quality and precision check out Pro Wash Auto Spa.
Great job and an excellent experience. Easy to find. Immediate greeting and help with parking. Friendly staff greet everyone. Covid safe practices. Clean comfortable waiting room. I was given a tour of my sparkling clean car before I paid. Good value. Lots of options. I strongly recommend this company
Professional beginning to end. Very Impressed.
Detailed my ES350. Outstanding job. Well worth the cost. Complete job explained by a supervisor.
Great service! I got a full detail done and it was well worth the money!
My experience at Prowash was and ALWAYS is the best! Customer service is great. And the service they provide is nothing but 100% quality. Feels like Im in a new car..
I wanted to thank Rodney and his team for doing a wonderful job on my car. I brought my car in for a wrap job and left out loving my car more than what I did when I came in. I receive compliments on the daily. Remind you, my car was black and they completely changed everything down to the brake calipers. I would highly recommend anyone looking for a wrap job to come see Rodney and his team. Thank you!
Quality service! Will definitely be a repeat customer.
The guys at Pro Wash are absolutely great. They’ve detailed several of our cars and they are always immaculate. Thank you again!
I finally found a really good car wash.
Avoid Pro Wash Auto Spa at all cost. Spent $2k on a spray wrap. Worst product ever, poor install, horrible customer service. Even a bug hitting the hood and being rubbed off will leave a permanent smug. I wish I did more research on this stuff. Raail liquid spray or plasti dip is an awful solution for a quality look and change in color or texture. Go vinyl or get a paint job. Everyone says this but somehow I never knew when I purchased this service 2 years ago.The M6 is garage kept and over 2 years only 5k miles were put on the car with monthly washes at the least. This company claimed I neglected the car, basically calling me a liar over and over and would not remove the wrap or even attempt to fix it. I used the wash they said to use and followed all spray wrap maintenance procedures. I had the car mobile detailed at my house (service they didnt offer at the time) by another company and even that made them upset. The other company power washed the car from 3 feet away and even that left 20 marks all over the car. That mobile detailing company told me the wrap was not done correctly.After 2 years of looking at all the imperfections, I called Pro Wash Auto Spa today and the owner informed me it would cost about $550 to $750 just remove the wrap and that again I neglected the car, basically putting the blame on me for a horrible product purchased. He even wanted me to bring the car by and BS me some more to tell me how bad the car is and that it would be even more money Im sure.I just wish the Pro Wash stood up for their customers and worked with the suppliers to come to a decent resolution. I guess there is a reason under the gallery for wraps on this companys website there is zero pictures.Ive had cars cleaned here before and the wash service is decent but the for the price it could be better. All in all, its my fault for not doing more research on spray wraps, but why Im writing the review is to inform others about the customer service. What you may come off thinking you met an owner that is a nice, down to earth likeable guy, you may end up seeing somewhat of a hustler, BS-er, and they have no problem calling you a liar. So awkward for a customer. Whatever their response may be to this, just realize I rarely leave reviews unless service is terrible. Im sure they will try to make me look stupid for the 10th time.
Went to Pro Wash for the first time on Friday 11/27. Had a good assessment for how much cleaning would be needed and a firm cost quote. Work was done quickly and thoroughly and I couldnt be happier with the result. My 2012 Prius now looks like a 2018 Prius! Its like a beauty treatment for a car. I will definitely be repeat customer!
DO NOT GO TO THIS PLACE . I came in today 8/11 for a full service wash . They quoted me at $45 for a full wash over the phone which was fine, when I arrived I told them to be sure to vacuum under my seats. I was then informed that a full service wash (which is advertised on the website to include interior vacuuming) only includes vacuuming of what can be seen in the open and not underneath the seats. I visit multiple car washes and have never heard anything like this. They wanted me to pay $100 for a detail just for them to vacuum under my seats. This is absurd. I could see if I was asking them to shampoo the carpets or wipe something extra down. Will not be visiting this location again.UPDATE : I specifically said to vacuum under my seats. The owner replied saying something about the technicians recommended the detail for 100 because of me wanting in between in which I never mentioned And also the front desk lady is the one who told me that . Once again my car is cleaned on a daily so it wasn’t dirty to begin with . I have a brand new 2019 Mercedes Benz which I take very good care of. I don’t need a detail . Mercedes details my car every time I go in for service. All was needed was a good vacuum in the back of my car. And I just mentioned that and was told that they would only vacuum what could be seen I said ok just make sure the vacuum under the seats.
OUTSTANDING!!!!I know there is not a master when it comes to car detailing but he is a MASTER in what he does...not washing my car anymore. HE IS HIRED!!!!
MVA had an issue, they helped to resolve it.
I had a rear window with tint that separated. The old tint was removed and the new HP Tint is on smooth. Its nice to be able to see out of my back window.They were detailing a lot of cars, that will be my next visit there.
Recommending Pro Wash Auto Spa to everyone I work with. Just my department has over 30 employees. They did an outstanding job. Exceeded my expectations. My car was filthy on the exterior. Looks like I just drove it off the lot when I purchased the car.
Exterior wash ($35) costs a little bit more than an automatic wash but is definitely worth it. Hand wash means no micro scratches, they thoroughly clean the door jambs, and they apply a generous amount of tire rejuvenation solution.The wash took ~40 mins but was done with meticulous attention to detail. Very friendly staff as well.
Staff was very friendly, professional with great service. Will be returning for future services!
Pro Wah Auto Spa, has done a spectacular job with my 2008 Ram. For a 12 year old truck, they got it back to show room shine. I couldnt be more please with the results. Highly recommended, ill be back.
I thought for the express detail, the quality of treating my leather interior could have been better. Good job on exterior of the my vehicle. Not too please with the interior. I like that they have appointments but we should had did a final walk thru.
Class act, I was impressed with everything that they did to my truck, I will be returning.
Toyota FJ cruiser, 1oo,ooo miles, 11yrs old, made brand new by Pro Was Auto Spa, fantastic amazing auto cleaning service. Excellence !!!
Got the Express Detailing, took a little over an hour, the guys take you back to look at it for approval before everything is said and done and youre ready to drive off and it now looks like its ready for the showroom floor.Excellent Service, will be back.
Fantastic job on my car. The establishment is very clean, the employees are very professional, courteous and accommodating. They definitely aim to please. Excellent job detailing my car! It looked factory fresh when they were done after a year of not being cleaned! Very impressive! Pricing is great! I will definitely become a regular!
This place does great work. Basic car wash and vacuum is $40. Its a little pricey but they do a better job then other places Ive been that were cheaper. There detailing work is very good and usually starts around $100. They were able to get chocolate out of a seat that was sitting there for over a year.My only issue is the wait time. A car wash is around 45 minutes and a detail can be over an hour. Can be longer if they are busy. I highly recommend bringing something to do if you are waiting. My recommendation is drop it off and pick it up at a latter time of you can.
I am an independent dealer and I buy around 50 to 60 vehicles a year. The people at ProWash are excellent and offer a lot of products. My car is perfect every time. I promise that you wont get this kind of quality for your money anywhere else.
TAGS AND TITLE!!IN AND OUT IN 45 SECONDS... LITERALLY!!!THANKS GUYS!!
Amazing service completely understanding and willing to work with you
Deontae Did a great job with my wife’s vehicle. Will definitely be being bringing mine in for a detail soon.
Stars would have been higher, but do to the front desk service, it wasnt .So, I do hope you read these comments, because folks want to get the best possible service. First, let me say that the owner is a very cool gentleman, cant remember his name, but he was very professional and the detail/tint staff. They done a great detail job and the tint job remains to be seen, as I am having a few problems. I would have left a tip, but for one they never told me (or even estimated) how long my job was going to take via phone and I was out a vehicle for half a day. It is cool, as long as customer knows and can plan.I came here on the strength of word of mouth. The receptionist is plainly not a people person and a bit ghetto I must say. Not rude, but very bossy, in a hurry, and aggressive. This is based on my initial dealings and my follow up call about my tint. Wouldnt really let me talk and said my description is not helping or she cannot get a good idea of my problem. The only good part, was she gladly said someone would help me, which I am thankful for. Fellas, no disrespect at all, I know you all are getting money, BUT IF YOU WANT TO MOVE FORWARD IN FUTURE, retrain your front desk lady or move her. Anything else besides customer service, and she would be a cool fit, but not this. With that said, please dont hate me, just an honest review.
Rodneys team did an amazing job with my Ford Flex yesterday. I wanted a clean vehicle to pick up my parents at the airport and they far exceeded my expectations. They handwashed the exterior and did an incredibly thorough job vacuuming and wiping the interior. I havent found a crumb. The wheels and tires look beautiful. It rained like heck when I got home (Of course!) but it still looks beautiful. While this is not an inexpensive service, the quality of the job made every penny worth it. This is not a fast food style car wash. The thorough service took somewhere between 30 and 45 minutes and the price was fair for the beautiful vehicle that was handed over at the end. Customer service was friendly, earnest and prompt. Thanks Jocelyn, Rodney and team! I will be back.
Was recommended in January of 2019 for tints and have been coming here ever since for their detailing service l. Always have been generous, professional, and timely. As soon as you pull up I’ve always been welcomed with good greeting from all the employees which made me automatically comfortable becasue at some detailing places it’s straight to business no customer relations. So far I have brought both of my cars to be tinted and detailed as well as recommended others who have said the same sentiments as me. The tints in both have been holding up great no bubbling, no fading, and no tears. All in my expertises everytime have 10/10
I just had my 4-Runner detailed here and it is far and away the best detail work that I have seen. The car is legitimately spotless. The work was phenomenal... Don’t think twice if you are looking to get your car detailed, bring it here.
This place is absolutely phenomenal!!!! I wanted to take my wife’s car in last minute for a surprise and get some tint done, and will all the years of getting various vehicles tinted, I’ve never used this place. Come to find out it’s literally less than 4 miles from my house. So, even more reason to give them a try. Called their office around 11am and was greeted by Capri, who was so friendly and professional from the jump. She offered me a couple different time slots (mind you it was a busy Saturday am when I called) and I decided on 3:30. I arrive there just a few minutes before my appointment to get checked in, and from the moment of me filling out paperwork and them taking my car into the shop, from me being asked to walk back for a QC/walkthrough......it might had been 40 minutes. I was all prepared to wait two hours if not more, because even though they advised me that the service could take between 45 minutes to 90 minutes. Although, I know how these things go so if I had to wait 2+ hours, that was fine and acceptable. I was more than willing. After all, I did call last minute on a Saturday morning; clearly, that was not necessary.The end result is in and out in less than 50 minutes!!!! The vehicle looks fantastic and the quality of work is precise with amazing craftsmanship. This place was super busy but it was running like a well-oiled machine!! Friendly staff greeting you from the back in the shop to the front of the office. These guys will definitely be getting our business again and I will not hesitate to also refer them out!!!
I cant say Im on a different continent right now!
Really pleased with the service here. Was the only place that I called for a quote on window tinting that sounded at all professional (and the pricing was competitive). The professionalism carried through to their service and I am very happy that I chose to go with this shop. Will definitely come back for future work and will refer friends here.
Nice peopleVery friendly did a great job on my Crv inside out .very clean. I will recommend this place.
Great service thanks!
There was a bit of a mix up the first time I visited Pro Wash, but Rodney and Tamera quickly resolved the issue taking ownership and offering a solution. This was the deciding factor on whether I would return or not, but I am definitely glad I did. My second visit was to have tint done on a new car and not only did they do an amazing job with the tint, but they also washed the car, having the finished product look even better than when I picked it up at the dealership.I highly recommend Pro Wash Auto Spa, not only for their above standard service, but also because of their outstanding customer service and pride in the services they provide. The guys who performed the tint job were even more excited and proud of the result than I was. Ten star company!!
Words can not explain the professionalism and service that I receive when going here. From the beginning to the end, from the techs, the front end staff, and the owner. I bring several vehicles here a month and every time, everything is exceptional. When these guys deliver my finished product, I dont even think the health department can find anything wrong with the job these guys do. If they had more stars I would give them. Thanks guys keep up the good work.
What a great place. The entire staff was friendly and courteous from the moment I pulled into the parking area behind their service bays. Staff would break from what they were doing to ensure I was headed in the right direction. They truly understand how to take care of their customers. I brought my dads car in for a last minute tint application. The woman at the front desk spent plenty of time to explain the different levels of each tint product they carried. Ultimately, I was left with a better understanding of window tint. The job was completed very quickly without sacrifice to attention and quality of work done. I highly recommend Pro Wash Auto Spa and will be returning. Excellent experience!
Most car washes will not clean your cup holders, wheel or dashboard when you get there Express package. Today, I was there for less than 45 minutes and Pro Wash Auto spa went above and beyond to provide excellent results. Car looks phenomenal!Definitely will be back again! Theres a Keurig and a TV running in the lobby while you wait.
My Hyundai drives like a Tesla now
One word AMAZING!😍😍😍 Keep up the great work and outstanding customer service the manager went above and beyond. Youve gained a loyal customer
Pro Wash is A ++++ Rodney the Owner is so down to earth, his employees are fantastic and the quality of his car washes and detailing are top notch, fair and affordable. Give Pro Wash your car and you wont regret it !!!!
These guys were great! Their costumer service is wonderful and they did an amazing job on my Jeep! I brought my grand Cherokee in after a week in the outer banks. There was sand and dog hair all over and by the time they were done my car looked brand new again! There wasn’t any dog fur or sand left in the car. The owner made a point to look over my car with me before they finished to make sure I was satisfied and I definitely was! I will definitely be back and I can’t wait to have them do my tint!
They really did a good job on my car. I will be returning
This place made my Lexus CT200H smoked out legally tinted and 20% on rear, plus shinned her up for me. Great place and great owner! Recommending to all my friends.
I had an excellent experience with the people treating me amazing. The full detail on my car exceeded my expectations. I recommend this place to anyone looking for a professional detailing company.
I had my car windows tinted here over 3 years ago. Everywhere I go Im asked, where I got them done? They still look like they were just done. They got it done in a timely and professional manner. No regrets. Easy recommendation.
Great experience! They made my car look brand new at a decent price!
I wish I could rate them 10-stars! I have had both of my vehicles detailed at Pro Wash Auto Spa and they have done a phenomenal job! Their staff and the services that they offer are top notch. I will continue to always be a patron for Pro Wash Auto Spa.
Got my windows tinted and the express detail. My car has never looked so good.
Great company!! did a great job with my vehicle and very good customer service. Even offered to come back if I found anything later that was missed. Service like this is appreciated and is not found often. When you find someone like this you want to keep them as a contact forever.
Absolutely awesome customer service. I had several employees stop what they were doing to ensure I was being helped. They explained everything in detail and made sure I knew what was going on. Work was completed ahead of schedule and the tint looks great. The Groupon worked; Ill be back for further services! In a world where customer service is becoming rare, I was completely impressed by the kindness and professionalism at Pro Wash!
This is the only place I take my car to get cleaned if I’m not doing it myself. I’m pretty particular about paying someone to clean my car, if I do I want it cleaned right! I have never left feeling like they missed a spot or didn’t put the effort into making it look perfect. The staff is very friendly and helpful. I trusted them to do a tint job on my new BMW and it’s perfect. I can’t recommend this car cleaner.
HORRIBLE!! SAVE YOUR MONEY!ZERO STARS!!I called the night before then called again before the shop opened and left a message letting them know that I was extremely under the weather and needed to reschedule. I got a call back when they opened and, while the receptionist was very nice, she told me that I’d have to pay a $25.00 cancellation fee. I told them that I left a message as soon as I woke up and that I was seven-months pregnant and very very sick. They said I could come in later but that if I didn’t I’d have to pay the fee. I told her I was coming in out of principle and that I’d just sit and be sick in the waiting room. I cannot believe that they would rather have someone violently ill in their waiting room rather than giving me the benefit of the doubt and let me reschedule. So I dragged my seven-month pregnant into the shop and sat there coughing and being nauseous.Note: My husband and I were just trying them out to see how we liked them before we got a more detailed service to get little brown spots out of the paint after having it shipping overseas. This $25 cancellation fee just cost them the $250 we were quoted for the more detailed service.🚨I was just notified that my review has been seen over 1000-times! Thank you everyone for the support!! NO CUSTOMER should ever have to deal with the poor treatment received at Pro Wash Auto Spa..hopefully now they will get the message and have a change in attitude. 🚨
I used this service a couple of years ago and had my vehicle washed and detailed where I work and they did an outstanding job. I purchased a new car and took it to them to have the windows tinted, another great job. I recently purchased another new car and brought it back to have those windows tinted and another great job. This week I took both vehicles to them and both detailed and polished WOW what an great job they did. I was a little concerned due to the fact the one vehicle has less that 1200 miles on it and was worried the depth of the factory shine. When I arrived I took one look at my black vehicle and was I pleasantly surprised to see a better looking shine. Rodney and his team have always done a great job on my vehicles and I would highly recommend them to anyone who asks.
Rodney and his team have always worked on my vehicles, whether it was window tinting, detailing or applying a protective coating to the finish and the results have always been great. I purchased a used car and several months ago I moved to NY and tried to find someone here that would do a good job like Pro Wash Auto Spa did much to my surprise I did not find anyone who came close to what Rodney and his team did. So I made an appointment with Pro Wash and drove down to MD, I dropped off my car and they drove me back to where I was staying. They called to let me know the car was ready picked me up and took me back to their facility to get my car. When I arrived I walked in to their shop and I was stunned with the way my car looked. It was parked next to a late model sports card and mine looked like it just rolled off the showroom floor, it was awesome. These folks did an amazing job on my car and I cannot thank them enough for the job they did. Rodney and his team including the admin people do a fantastic job and treat their customers like family. I would highly recommend Pro Wash Auto Spa to anyone who is in the market for the many services they provide, Rodney thanks again for the great job and your friendship I appreciate it.
Excellent service and staff. I had my vehicle ceramic coated and I must say it is worth the money. They had my vehicle looking better then the day I bought it. I highly recommend them and will be back often for Maintnance washes.
I absolutely LOVE this place. I took my boyfriends car here to surprise him and hed been so busy and they did an amazing job he was very impressed. My boyfriend prefers to do it himself because hes a perfectionist but ever since I took it here hes been going there. They staff is very professional and friendly! Its affordable and clean! You cant go wrong with this place.
Great and fast tint service. I was late for my appointment and they still accommodated me in reasonable time. I will return with my other vehicle for tint and an auto detail
The best place for car details and car professionals to help your car look the best
For $50, the job was decent. I still had to come home and clean up a few areas in the console, back seat, and floor. This type of wash would normally cost $25 in another part of town. The real value to me was not having to do it myself on a 20 degree day!
You pay for what you get, great service and my car turned out crazy clean
Got a basic hand wash service and took almost 2hours for 10mins worth of job done.
Excellent customer service, fast, efficient detailed work. Finished product is impeccable. The front service staff always makes suggestions based on need and not just to make money. I drive at least 30 miles for Pro Wash and its worth the drive.