The front desk staff has always been very helpful and friendly. My kids first swim lesson was great. However, they fill up fast and you have to register months in advance. Unfortunately, my experience with their lifeguard, Nathan, was not so great. He not so kindly asked how old my son was, then said he could not use the hot tub. That was fine. And I got him out. However, I had looked for a sign with age requirements BEFORE he went in (to warm up from his swim lessons), and was only able to find a sign with the hours. I explained to Nathan that they should be clearly posted outside the door so people would know, and he pointed me to a sign in the corner that was impossible to see, even in the room you cant notice it. He obviously missed the point. Instead of passing my suggestion on to his boss like I asked, he thought it was better to argue and keep pointing to the sign you cant even see. This really put me off and if the swim lessons and front staff were not so good, I would not be back. We usually go to Cottonwood but they dont offer swim lessons. At Villasport, my son was old enough, and their sign was visible BEFORE you got in the hot tub. If you want people to know the rules and follow them, then have them posted where you can clearly see them. Especially for new people not familiar with the rules.

Great facility the frustration is finding child care slots. The staff says to get on when it opens but it is very difficult to get a slot for two different age groups. Perhaps a cancelation policy for the folks that continually cancel their child care last minute; taking the slot from a parent who would actually use the time, on a regular basis.

This place used to be so great but now since Covid even with the less restrictions it is way less family friendly. Watch out for the lady with long brownish red hair and the braid to the side. She is high strung and very unfriendly!!

Great customer service at this neighborhood YMCA. We continued to pay our membership dues as donations when they closed in March 2020 (pandemic). I assumed that my dues would continue to be be donations when they opened back up since I didn’t use the facilities per military orders. I appreciated the efforts of Mr. Corey Calcote, Briargate Executive Director, and Ms. Shannon Rauen, Director of Development and Planned Giving. They communicated well and worked with me to turn my dues into tax deductible donations and freeze my account for four months. We’re excited to return when conditions allow.

I would like some input from some of your Silver Sneakers folks!

I just started taking my son to swim classes here. The teachers were SO patient with him, flexible with me, and in two lessons hes already learned quite a bit. Im really happy with my experience.

Just traveling through and they dont allow people to just take a shower. Whats the Y for? Thought they were non profit organization to help people out....

❤

We joined a couple months ago, and so far I’m enjoying it. The staff is friendly, and I love the exercise classes. The exercise equipment is in nice shape as well.I have children that go to Learn and Play, and I feel comfortable leaving them with the staff. I like how you can see the children on a TV in the Healthy Living Center. I also appreciate that they have structured activities in the 3-6 year old room. My one suggestion is to have a more efficient/technological check-in system.

The Learn & Play Staff are exceptionally loving. I feel they care about our children. Some of the best care we have experienced in five years of childcare.They are happy and enjoy their job. They are kind and patience, and give extra attention for each individual child; exceptional care!

Great gym with everything you need without being excessively expensive or with unnecessary equipment. I love the team at the front desk and the learn and play, and how they take care of my kids. They do a great job with the kids and love my kids as their own. My 5 year old looks forward to going to kids club everyday when Mommy goes to the gym. I can get my workout in knowing my kids are safe and extremely well taken care of. My 1 year old smiles everytime she sees the staff there because of how well they do with her! Thanks so much to the whole Learn and Play team!

My son attended the Baseball Summer Sports Camp, and he had a great time. The camp coaches were engaging, friendly, and interactive. It was a great way to learn a few new skills, hang out with friends, and have fun over the summer break!

Very clean, friendly and helpful staff. Exercising on a clean treadmill was a relief, as for my last place it went down hill.I recommend this specific YMCA highly. You wont regret it. While reading reviews, it surprised me that anyone would have a negative experience here. My family and I have been members for 3 months, and every single time we visit, we are treated with respect and fairness. We have not seen nor heard any other members treated disrespectfully.My hats off to staff, management, and YMCA cleaners. Everyone there does a great job 👍👍

We are very pleased with the attention and training our children have received in swimming classes at the Briargate Y. We have already signed up for two more months of classes because we are so pleased with the progress they have been able to make in such a short time.

This is a very nice YMCA. The staff are very friendly and helpful. They keep the place clean and fix broken equipment promptly. They offer a basketball gym, a variety of exercise classes, a full weight room and two racquetball courts. They are open most days with only Christmas and the 4th as holidays they close. Parking is good, but on busy days the place does fill up. One of my favorite places to lose at racquetball. Nice clean place, with nice folks.

Good Gym But will STILL charge you money during a global pandemic when gyms are closed

I love that the workers don’t change often like most other places. I love the structured environment with story time, craft, and play time. My kids love it! They feel secure. It’s like pre-school for my littles! The learn and play at the YMCA is the reason we stay there!

The Y is one of my favorite places to be involved with. I love the attitude of the employees, the cleanliness of the facility, the quality of the sports programs. and most of all, I love the family oriented atmosphere everywhere.

Great staff, great equipment, nice pools, friendly people, good group classes. Free coffee! Hard to be lonely here. :)AND: the staff are very well trained. I have had some medical events here. They were on top of it in an instant. I could not ask for more... literally faster response than a hospital.(I am sure they would not say that but I will gladly say so... I am alive due partly to their responsiveness!) 🤠

A pretty good ymca, not many people there so if you work out, most likely nobody will get in your way

Great place to take your kids with activities and tons of sports to sign up for, best bang for your buck.

Best y in the springs theh have child care plus a skatepark what more could your kids need

Fantastic effort and organization! My children really gain self-confidence and improve their teamwork skills by participating in YMCA sports.

Gym equipment is well kept and clean, but the locker rooms are foul. Mold and mildew everywhere in the showers! Hot tub is kinda nasty too. Really wish they would do something about it. For not much more we (family of 5) could get a membership to Villa Sport, way nicer!

Beautiful facility, great classes and lots of friendly people. And of course very family friendly.

Good place overall. Lost my Oakley vision glasses, called and asked if it was turned in and the guy checked and said no. Went there to look around. Then asked the guys AGAIN if they had been turned in and he didnt even look again and said no but gave me the glasses bin to look myself... and they were there. So, overall, not a very thorough staff.

So far I haven’t participated in any activities or programs specifically- but I’ve been very happy with the childcare area. Most of the employees seem to genuinely enjoy taking care of children, and that’s what I like to see if I’m going to trust other people to care for my little ones.

Especially appreciate that swimming lessons take up part of the pool, dont close the pool for the afternoon. Great, friendly, helpful staff. Clean facility.

I love this location. Its very clean and I love the yoga classes! My son loves the child watch center also. We both look forward to going everyday!

I was a member there for years and loved it. Past two years rates keep going up, class options are minimal and it in no way compares to the other gyms in town, except Im now paying close to the same amount. Quit in December and dont plan on returning. Thought about signing my kids up for spring soccer, but saw they just raised the rates on that as well😬 $100 for a fake soccer league?? No thanks!

We love Ms. Becky for the parent/toddler swim class!

Need to clean and improve the family dressing rooms. Also need to have better supervision of children at the pool. Watched several kids blow their noses in the water while the lifeguard looked away.... needless to say we did not go back. Very friendly staff - in general - and great location.

As a visitor to this YMCA, I found the staff to be very friendly and kind and the entire facility to be extremely well equipped with good physical fitness equipment. I also found the staff to be very well-trained, professional, and efficient. I would recommend this YMCA highly to families and to all ages, including the retired community.

The day care here is really good. Better than Lifetimes daycare for sure. Thats the high point. And as a mom, thats what matters most to me.

Positive and peaceful working out environment. Well managed equipment and the staff is friendly and helpful.

Our family has attended Briargate YMCA for a little over a year now. I love the location being so close to home. Makes working out consistently that much easier. Plenty of equipment. Rarely do I have to wait to use a machine. Always dedicated and super friendly staff avaiable. Most all the YMCA members are friendly and personable as well. The bathrooms are always clean and properly maintained. I have never seen empty toilet paper or paper toweling dispensers. A vast selection of drinks and energy snacks to fuel your workouts are near the entrance too. Just in incase you didnt have time. Or forgot to bring your own. Not that that ever happens!😊

Great place really friendly staff awesome programs!

Im surprised by the negative comments that Ive read here- Im wondering if these people meant to review a different YMCA location in the Springs. Ive visited others I didnt like as well. At Briargate weve had nothing but positive experiences in the three years that weve been members. We have a family membership with 3 children now. It is always clean, the staff are amazing, and we love the child watch. The childcare workers do an incredible job. This is a great place for families.

The staff is completely rude! I was talking to one member at the desk. Another walked up. Interrupted me! And in the end I wasnt helped at all! Its not clean! It smells horrible! And WAY to many people! The child watch area smells like dirty diapers! And I didnt feel comfortable with my child being in there at all! I would give 1/2 a star or no star at all if I could!! Dont waste your time like I did

Very caring, friendly, family oriented place.

I enjoy this YMCA very much. However, they need to revise their mens locker room policy.The current policy allows a father or guardian, to bring a 4 year old girl into a locker room full of naked men. This is unacceptable, there are provisions for families at this facility. I am extremely uncomfortable with this and am sure others are too. Please review and correct. Thanks

Very nice gym. The pool has a cool slide and can accommodate a lot of people. There is a good selection of workout equipment, weights, and a raised indoor running track. Free coffee.

Co-ed sports, positive environment, great coaches, and no weekends!

We chose the YMCA because of its family atmosphere and childcare. I have a 6 mo and it is important for him to have quality care so I can work out. I was called in because he was being fussy no big deal babies are fussy sometimes. However, when I go into child watch there are 6 babies all screaming my child in a bouncer with another baby holding onto the side screaming directly into his face. All of the babies where screaming with staff just standing around watching not lending a hand to the one girl in the baby section who was changing a diaper. I’m very upset with the experience and will not be going again to this location. If you have younge babies I would not either.

Love this place! Great staff, excellent programs for the kids and affordable!

I am sad to say that this location has completely gone down hill. We have been members for 3 years and after taking a 3 month break from surgery, I returned to the Y to find that staff had changed and they are completely unprofessional. I had come to the new staff multiple times in the last week about small chi.dren running all around the track without wristbands or parent supervision, parents coming upstairs to the to watch there children play sports in the gym below blocking the track, same parents letting there toddlers use the track as a playground. This is something that has been going since I returned 2 weeks ago and the staff shows little concern about the issue. The first time I came to the desk there was a girl talking to another staff member and didnt acknowledge me until I had to interrupt there conversation after standing there staring at them until I became frustrated. She said she would take care of it and never saw any staff member come upstairs to even check in the 1 hour and 20 min I was up there. I ended up stopping several times during my run to tell the kids to move and tell the parents to watch there children. The second time was this morning. Same exact situation except this time there was several people at the front desk and when I expressed my concern they once again showed little concern. One staff member did come upstairs to talk to the kids but by the time they arrived, other people running the track had already asked people to move or leave. Not at anytime did any of the staff apologize or show any type of concern for what keeps going on upstairs on the track. They used to come every hour to walk and check the track to make sure everything is okay but it doesnt seem like they do that anymore. I get it, its busy on the weekends, its busy on Monday mornings, but why am I paying you when I have to babysit other peoples children bc they cant take care of there own kids, why do I have to tell people to move that looking down at the gym blocking the track, why is it that asking your. Staff members to do there job like pulling teeth? Your new staff is rude. Plain and simple. I plan on speaking to whomever runs this location and then cancel my membership. It is sad that the YMCA has become this way. So turned off by this place.

I am not a member of the YMCA but booked a birthday party here. He party isnt even until tomorrow and it has been a total disaster working with this facility. Apparently there is one birthday coordinator who only works on February 30th from 2600-2601. You didnt read that incorrectly, nor did I make a typo. Its impossible to get in contact with this person and when I actually did, I was expecting that someone else would call me with procedural information because she basically called me to say that my party was in fact booked because of the fiasco that occurred when I went to sign the birthday contract for a party Id booked over the phone. Ill update this after the party but from my experience and the other reviews Ive read, I already regret booking here.

Clinic style softball was the worst sporting experience my daughter has had. And dont swim underwater because that is against policy. But the facility is generally clean, and the other youth sports are relatively inexpensive. Staff attempt to be friendly.

Good location for Northeast Springs. Friendly staff. Lots of cardio equipment. Weight room can get busy, but it has a good variety of equipment and does not feel like it’s gets too crowded.

Love this Briargate Y location! Staff is friendly and helpful! Love that I can bring my kids here and myself and we all get use out of it. Facility is just as clean and well maintained as the Tri Lakes location but this is just few mins from wolf ranch so almost right next door for us. I really dont understand the negative comments on here ? Ive had only a positive experience and recommend this location to anyone ! And for rates for families its way less then a lifetime monthly dues!

Fun classes for all ages and types

I have always had a good experience when I have gone to the Growth are YMCA. I really appreciate that you dont play movies on the tvs. I dont watch tv myself. While I am exercising it is nice to watch flipping houses. I also appreciate how family oriented it is. I feel very safe there.

I have been visiting this YMCA for 2 years now, and love it. The staff are all great IMO, the workout equipment is clean and well maintained.

This is a good gym the staff is wonderful! Although I have gotten foot fungus from the locker room floors twice now I feel like the whole facility could be cleaned a lot better...

Aweful! Here woth my grandkids. Waited forever for help at desk. Finally a guest to tje Y helped only to discover the childrens pool is closed. There were 50+ people in the adult pool with only one life guard!

Im a racquetball player, so thats the extent of my familiarity with the facilities, but they seem nice. Until their courts were closed due to lack of use (and probably the wavy, water-damaged floor), I primarily frequented the Garden Ranch YMCA. I have to say Im more pleased with the Briargate courts quality.However, in the dozen or so times Ive called the Briargate Y to book a court, I think Ive only gotten through about 3 times? A friend of mine had a similar experience, where he called several times, finally got through, and then got put on hold for about 6 minutes before he hung up. This was certainly never a problem at the Garden Ranch YMCA, who always promptly answered their front-desk phones.Please, please, Briargate. Be better at answering your front desk phone.(or at the very least, add an online court reservation)Thanks

We recently moved to the area, and were interested in possible membership in the Y. We took two grandsons to Y football on the first day of practice and listened to a Y staff person talk to parents about the values behind the program. It sounded good. However, one of our grandsons got a bully for a coach who was unkind to the small boys, rude to parents, and to the refs at games. He was a very poor influence and not at all representative of Y values. Multiple complaints to various Y directors made no difference at all. Parents were told he would apologize but he did not. We found ourselves going to games in case our grandson needed protection. Clearly the Y staff would not do that. We were very disappointed in this program, and will look elsewhere for events for family.

Nice facility but everytime we go, something gets stolen. Cant set anything down for even a minute or else its gone.

Very nice Y. Nice peolle, ALOT to do here.

Ive been a member for 3 years now. The trainers are great, helpful and interested in your questions,Cheryl is awesome !!!Ive noticed their equipment needs to be maintained better loads of squeaks and annoying noises. It seems there are to many members for the amount of treadmills bikes and eliptical machines,very crowded nowdays they should upgrade replace and add a few new seated bikes for the older set. Move the steppers and row machines to the weight room .Why have dues increased when these issues exist ???Overall its still better than the Golds or 24 hour places. Im sure they will figure it out this season.

The skatepark is pretty unique. Its fit for new and experienced skaters (skaters,scooters,bmx etc)

Dont ever make plans during the summer to use the gym, they overload the Child Watch (aka daycare) from Monday through Friday all day. It is about additional income from Child Watch over regular members.

This is a Christian establishment where are the good Christian vibes y’all?

Mary has been working there since before I started as a member. She is always friendly in person and on the phone.

Excellent customer service and the equipment is well maintained!

Great place! Clean and great view!

Awesome park to enjoy in family.

Great place to take the kids swimming

I enrolled my son in baseball at the Briargate Y. For 2 weeks everything was going okay, but after the 2 weeks were up my sons baseball team no longer had a coach not to mention the baseball games kept getting cancelled. Why did I pay all that money for my son to be in baseball when there was no coach to teach him how to play ball?

Good workout equipment, treadmills to weights.

I hate every thing i hate this gym thats ehy i rated it 5stars for

Staff is very rude. We just moved here from Oregon.. will never refer anyone to this facility. Staff needs training and respect for clients calling. One of the worst first experiences.

Shouldnt of been 1 star given, this place is about $$$$. Not helping families. Lack of common sense on behave of staff on use of facility

Yeah, Im a one star contributor to this ymca. Their soccer team system is junk!!!!! Waiting list, crappy coaches, and staff. Beware of this Y. Inconsiderate considering they have a job, because of its patrons.

Tonight, Tuesday August 7 I had my locker broken into around 6 pm. Reported it to, I guess a manager, who wrote some stuff down. Otherwise nothing. Money is gone, too bad.Do not go to this Y. Management has let it become a hangout for gangster kids, obvious by the criminal activity happening right there in the facility. What will be next? I will just say I am glad I do not have young children going there as supervision is poor at best.I am very disappointed.

Child care only up to age 6 during the day? We will never use this gym again! I thought youre supposed to be about family! Dumbest thing I have ever heard!

Zumba!

Racquetball

Never anwer phone!