Quick service! It is a UPS hub so it’s off the beaten path but, easy enough to find. I was very surprised that there was absolutely no wait! Great for us. The place is organized and and well marked both inside for lines had there been one and outside for parking. There were many trucks leaving the yard but, it wasn’t an issue. Great job!

The day of my scheduled delivery, my tracking number was updated to say they didnt know when my package would be delivered. I called the main UPS Customer Service line, and was told that even if I didnt receive it by End of Day, I would receive it the next day, on Saturday.Today is Monday and I received my box, clearly marked as perishable, with everything inside spoiled. I had to spend over 30 minutes tracking down which location I needed to call. I called this location, and whoever answered the phone didnt give their name, didnt identify themselves as UPS. I asked over and over again who I needed to speak to to understand how this happened, and the woman I spoke to kept telling me the person from the main UPS customer line was wrong, I have no recourse but to contact the shipper. I noted that this person didnt identify themselves properly on the phone and asked to speak to whoever was in charge of drivers. I received back Thats me. Im me.Where is the accountability? Or, I dont know...bare minimum customer service? Absolutely atrocious handling of my package, and maybe you should look into hiring people who know how to handle customers with grace.

Workers are helpful. But Twitter customer care asked me to pickup a package when i reached there, they couldnt find it as it was loaded to a truck. Weird !!I already contacted them. The thing is i asked them to reschedule delivery, they said you have to collect package, when i reached there, they said package loaded to a truck. Wasted 1 hour.Now they said they dont know where is the package.

Mark always a multi tasker to get the line shortened up. I think people are struggling with the limited hours of operation. Always a line now whenever you go whether it be the morning 3 or the evening 3 hours. Used to be open all day until 7 pm. Now a few hours in the a.m. then close for a few, then open back up for 3 hours in the evening. I prefer them over the UPS stores, you get it there directly and moves quicker without the extra service charges applied at the stores. Plus I love seeing all the trucks, semis, delivery trucks coming in and leaving. Thank you, without the whole operation we wouldnt get our online orders etc or get things to our families out of state or country. Thank you UPS.

Thats what I did when I got there it was 5:30 they opened up the gate I went and got my package fast service great place people friendly and Ill order packages and get p.m. picked up there again

Terribly lazy staff. No one will bother to find your package. Thank you for responding. I do need additional help and I did sent you a private message on Twitter.

Called and had a package emergency dropped here. I was worried that they wouldnt be able to find it or Id have to wait days for my package but they handled everything quickly and I was out of there in 5 minutes.

Two trips to have them finally find my package. First time after a half hour search, they take my phone number and my first name and say they will call. lol, the call never came. Next day, I give it another try. My number is taken and then after a minute or so wait, while she watched Lets Make A Deal, give out a prize, she finally headed to look for my package. 15 mins. later I did finally get my package. The staff seemed very non interested in helping, either time I was there.

The woman working the package pickup area was rude to everyone. The guy working the package drop off doesnt know or understand certain UPS policies and rules.

Not easy to find? Not fantastic staff

Ive used UPS for years and have had a few issues but today.. today tops it.  I get a notice from UPS that a delivery attempt was made and will be reattempted the next UPS delivery day.  I have no idea what that day is so I call UPS.  The day in question is MON.  The call slowly descends into the bowels of hell from the point forward.Option 1: I can pick it up at the UPS center from 9 to noon OR 5:30 to 8:30 M-F  Like when I get off work at say... 2 pm, I get home and I dont feel like taking a shower, getting dressed and going back out to drive to Clearwater.  I visited here before and the UPS dude purposely kept me and 2 others waiting while he discussed what sounded like personal with a coworker and a customer.  So, no.. I aint doing that.Option 2:  I asked if I could get a delivery after say... 2pm.  The answer is NO which I understood.Option 3: Can I pick it up at a local UPS store near me?  NO.Option 4:  Can I have it delivered to my exhusband?  YES!  For $16 and some odd cents.  I ask what work went into changing the address to justify $16 and some odd cents.  The guy with an irritating accent told me he doesnt see that on his screen.The TWO options (1 & 4) that are approved above doesnt sound customer-friendly to me. Ive been on the phone 43 minutes, 17 seconds and counting just to find out, bare minimum, why this doesnt sound customer-friendly to me and what exactly does UPS do for $16 and some odd cents.I then asked for the sender address and its not available.  Huh? I smell another issue. Lets transfer me to another chick called Linda after she is updated and pretends she isnt.Linda repeats ad nauseum the TWO above options PLUS the first two UPS employees lied to me about no delivery on Saturdays. Wait! Saturday is the next delivery day??? Thats odd.  Why wasnt I provided with a Saturday option an hour ago?  Oh, thats right!  I suggested it and was told NO.I am then told no one has ever had an issue with these options.  Ok, well, I have a bunch of issues now.  Make that plural and gee, people have no issues with UPS.She then informs me that the 📦 was sent to me from a business via AIR 22 miles to the UPS center.  Why was that info not provided to me when I ask before? Just out of curiosity, what aircraft is used to fly a package the distance of 22 miles?She corrects ANOTHER lie told by 2 previous workers (1 of whom was eaves-dropping on the convo) in that I could pick it up at a UPS store closer to me.  Really?  Thats odd.  Why wasnt I provided with that option an hour ago?  Oh, thats right!  I suggested it (Option 3) and was told NO.Linda thinks the problem is getting me my package.  No, that is not the issue now.  I could care less about that package.  Fly it in reverse the 22 miles on Air Force One, for all I care.So two options become FOUR after lies about delivery days and locations were unearthed.  I cant get the sender address and then it appears as in POOF!? Somebody is making $16 and some odd cents typing in an address on a computer.  Great gig if you can get it..Yeah, I stopped caring about this package delivery 48 minutes into the conversation.  There are bigger issues going on here and I am the only one questioning the above. Wow.Dear Package: Have a safe ✈️ back and buckle your seat belt.

Theyre open later than any other ups store in my area. Also, someone on here said the evening lady had a bad attitude, thats false. She was superb and got me in and out and my package on its way real quick!

Not enough help, ugly location inside and lots of vehicle noise. People that worked there were very nice though.

Super unsatisfied. Should have gotten my package 2 days ago, I paid for 2nd day delivery. Now I get no information regarding where my package is and I have no clue how to speak to a real person in the company.

I had an UPS Next Day Air not arrive on 10/5/2020. Called on 10/6/2020 to have it looked into late in the day. Rather than start an investigation, they put in an address change on the tracking. called back on 10/7/2020 when no delivery or update. called back on 10/8/2020 and finally someone sent us an email to open up an investigation. This was scanned at the Clearwater Hub at 4:53 AM on 10/5/2020. I am reluctant to use UPS next day for important documents again.

The people at the center are good, responsible workers. One star because the irresponsible delivery driver made a fake attempted delivery. I had to drive to Clearwater to get my package.

Trucks honking at you when you are on the sidewalk and then running you over when you are on thr street.

Superb service three times this week!!

Pick up location off 49th Street & 126th Avenue in Clearwater. This is where you go to pick up packages that were not able to be delivered to your location. Its also the hub for UPS trucks loading on delivery routes. Very small Customer Pick Up room. Look for signs directly on left as you enter the gate into the small public parking lot past the first entrance for UPS trucks. Open late 8:30PM as of now but closed during lunch time. Call to confirm your package and times before driving there

Dont ever use them to do anything I have a package that Arrived at 11:58 pm last night & now I have to wait till the 4the of January to get it so if you need anyone to deliver your package find someone else

Package was held here for 3 days but I couldnt pick it up because it was misplaced. I asked them to hold for my pickup if it was found but my package ended up being delivered. What is wrong with this place? I was super frustrated by their lack of professionalism and communication.Update:Mysteriously the package was delivered to my mailbox after many calls and s few days later.

Very good,they helped me solve my problem.

The UPS Customer Center was very helpful, still waiting to see if my issue gets resolved

Worst ups location for pickup. They basically hold packages hostage because of the slightest differences in naming on licenses vs shipping label.

Very professional and helpful. Thanks for a positive experience.

Excellent service, they have really good safety measures in place

Customer service was exceptional. I was greeted soon as I walked in, told he would be with me shortly. He answered all of my questions accurately and enthusiastically. He had a sense of pride and ownership of his duties. He was professional, courteous and welcoming. I wish I could remember the representatives name. Younger fellow, about 57, light brownish hair, stocky build.

We are moving North and I took 17 boxes of household stuff in to ship to 3 different locations. We were provided a cart to load our packages and transport them inside from our SUV. The UPS Agent Brian came over and showed us how to use the computer system to enter in the addresses and shipping information. His instructions were clear and supportive. Brian looked over our boxes and put a few additional strips of tape on a couple of them for us.Our packages were then weighed and individual labels were applied by Brian, throughout the process he would ask questions to make sure that our needs were being met. Brians attention to detail down to the placement of the labels was incredible.When we were finished we were provided with the printouts from the UPS system that showed the weight and cost for each box, and a subtotal of costs associated with each ship to location.Without a doubt my experience at this UPS center exceeded my expectations. Good employees that know what they are doing and who have a positive customer service attitude make a huge difference.

This service center seems to be overwhelmed - discontented employees are unable to figure out how to use the UPS systems to get packages out to customers. It seems to be all about making up excuses instead.

If I could give a rating with zero stars I would. Like another reviewer stated, I saw on my tracking that they would arrive on Saturday by 8pm, I sat home and waited, nothing ever arrived. Mind you, this is with very intricate delivery instructions specifically because without them no one can ever find the driveway. Thats fine, I expected that, which is why there were extra instructions given. Here I am 12 days after the item was meant to be delivered, my package still sitting at their facility, and regardless of me calling and Amazon calling, their response is come get it from the facility, we tried to deliver it but no one was home. This was NOT a signature package, so there was no need for me to be home, and every other piece I purchased in the same order arrived without issue two days after I ordered. If I could opt OUT of ever using UPS again I would, because unless I move, Im going to be dealing with this location.

Bad delivery service. Had my package scheduled for today and when day ended package got rescheduled for the next day .

My package was dropped off and read delivered to the same facility 4 times before I had to drive down there and pick it up myself.And according to the long line and it completely overfilled parking lot it seems as if they have nothing but brain dead zombies loading the trucksI suggest if you want your package on time and undamaged use a different carrier

They close during lunch hr. I never knew that

Just went online verified that the UPS store was open till 8:30 great I drove there the place is completely locked up and a sign says we are closed between 3:30 and 4:30. Absolutely no mention on their website of this it plainly says we are open till 8:30 tonight thanks UPS

Customer service at this location is nothing better than horrible. Thanks ups keep up the great work!

If you like root canals without novocaine then you will love this place !!!!Some of the rudest workers I have ever met that will spitefully misplace your package so it takes many extra days to deliver if you even act like you are dissatisfied while you are standing in line.One worker in particular said I had to pay her $20 cash to be able to be served when no one else was standing there and two workers were sitting around, I told her what I thought about that and a package that should have taken 3 days took a week and a half!!!Dont even get me started about claims and phone service with the claims and billing department

You can just tell everyone including the customers are miserable here, no sense of efficiency. 30 minutes later and the line hasn’t moved.

The staff is helpful and friendly.

Place dosnt care about customer. Tried to find out how to make delivery guys ring door bell. Woman. Behind counter didnt care when i explained that the last 4 packages i got where soaked from the rain because they womt ring door bell. She said that they havw too many packages to do it for everyone. Would highly suggest people use an ulternet delivery service

Always a big que in the drop-off,parking outside is a mess.I dont know why they chose this location.But the personnel was helpful.They could improve.

If you have to go here... your day is already NOT going well. Cant say that a visit here ever makes it go better. Might be good to point out that I am NOT a fan of UPS in any shape/form/fashion.

I provide a delivery drop box by the door. Your driver does not seem to understand where to put it. The box is towards the street he walked past the box and put the package on the other side of the step how can you not see a delivery drop box that visible

They 100% lied about coming to my Apt. I was checking tracking all day. Every time The dogs barked I looked for them. Then I get a notice saying they could not deliver. Called the 1800 number they apologized and said they would deliver. They call me back to have me pick it up 30 mins away. They told me the driver checked the package in at my apartment at 5:37 me and my wife were both in the apt. No one came to our door. The dogs always go nuts when they do. They just lied about it. Not only will I never use UPS ever again, I will never buy from anyone who uses them. I will also tell all of my customers to avoid them.

One of the worst managed facilities that I ever had encountered. Went to pick up a package twice and both times no one answered the phone on the other side of the bullet proof glass. I see UPS going out of business in 24 months. Sell your stock now.

Small parking lot, in and out quick, staff was helpful. It was quick and great service. The signs could be more visible for customer parking but other than that it was great.

I am a real person. I dont deserve to be treated like thisRepeatedly lied to and misinformed by multiple ups agents.Every time I ship with ups it is a nightmare of incompetence.These guys just clearly dont want to do this. But dont know what else to do and are stuck going through the motions.I could tell you about telling me it was at a Depot. Driving there for the arranged pickup to find its not. Or told it was at the Depot and I could pick it up only to be told it was. But I still couldnt pick it up. Or told it was at the wrong Depot so I couldnt arrange an intercept. Told it was in transit when at a Depot. Told it was at a Depot when in transit. And then at the end when I have been driving around for days following this and I now fly out in 2 hours without the package. I am told I was not allowed to arrange an intercept or a pickup. It had to be done by the sender.I really just feel like these guys screwed with me for fun

This place has great customer service ! They are very helpful . The location doesn’t really have boxes available or options to wrap you package ( if is not ready) but the people there try to help you out!

Wow, where to begin! I ordered online, paid for next day air for delivery before 10am. I ordered this on Friday morning and fully expected this to arrive Saturday morning. Now Im told that it wont be here until Monday morning...I called the UPS and told them I wanted to pick it up at the hub, but they told me I cannot, even though it is there, they dont have the sorters to locate my package. So now Im down (business wise) without the parts needed to get back up and running. I am also out the money (the same $$ amount as the order) that I paid for next day. UPS was extremely unhelpful, telling me oh well, we cant help, call the company. When I asked about their next day that I paid for, they said they meant business days...This has never happened with FedEx.If I ran my business this way, I would be out of business. I will not use UPS again if there is a choice of carriers.

Pick up was easy but tough to get into

I work here, stop asking me

The lady I spoke to was nice, other than that, it annoys me that my package was supposed to be delivered today, but for some stupid reason a hold was put on it... The automated machine when I called said the receiver requested a hold, which is incorrect, I never called or requested a damn thing. SO, I call to see why and also to just go ahead and request to have it held for pick up TODAY and they call and leave me a voicemail that I can come pick it up between 7:30-8:30pm. I go there and the lady tells me that the pkg was moved to a trailer and that I can have it held for tomorrow or just update delivery for tomorrow.Why the f*#k was my pkg moved to a trailer if I was JUST told that I can come pick it up TODAY?! Swear Florida people have no god damn common sense.

Staff was helpful though its kinda hard to find. We went to get a package and turns out it was on a truck being delivered so that was quite annoying considering the drive we had made from Palm Harbor. Its not the peoples there fault though. The darker it is, the more you kinda wish you had a baton walking from the building to the car.

They are the nicest people and are always very helpful. I have never had to wait in line and the air conditioning is nice and cool.

They handled my issue with professionalism.

The merchant didnt put the right address on my package but they held it and found I had an account with them so they sent me a card saying they had it.plus the guy that delivers my packages has to be the best delivery guy ever.

Good location and near to us 19. I was here to picck up some items and ups team really helped me alot

Clearwater is a long ride from St. Petersburg. I wouldnt have had to pick up my package if the lady had listened to me the night before but instead she told me to call back in the morning when it was too late.

How convenient they are in such a hidden area....glad I found out they were that close!!

Efficient, professional, and courteous staff were found at this location during an evening pick up.

Horrible service! Ive been waiting for a month for my package to arrive and the evening that its supposed to be delivered at my house it doesnt show up. They say they came around noon which was the 1 hour time slot when I wasnt home. Not onlly that, but instead of dropping the package off the closest UPS from my house (3 min. away), they drop it off at a UPS that is literally 30 minutes away from my house. When I called this UPS they said I have to come pick it up if I wanted the package that same day. They suck!

Paid for 2 day shipping, now on day 3. Very frustrating when you see the status as on truck for delivery, but it isnt delivered that day so you assume it will come the following day. But the next day the status just says destination scan and does your package doesnt get delivered AGAIN. So you call and they tell you its scheduled for delivery today (despite the web tracking still saying destination scan). Not the first time this has happened and Im sure it wont be the last. Boy I wish I had a job I could just sort of do my job if/when I felt like it.

The best customer service at this location. Good staff

Ups keeps saying address is wrong with my package. Their is nothing wrong with address, I’ve been waiting 2 days for my blood pressure meds!!!!Puts ya in a lovely mood!

Great customer service, wheelchair accessible and the staff is happy to help with your packages.

Helpful, mostly, staff. Small lot that may be full during peak hours. Not a whole lot to say about this place, its a local shipping hub geared towards the commercial. Dont expect to get ahold of anyone by phone.

Friendly, fast and efficient is the shortest and most to the point description of my experience with this facility. Thank you!!

Why did I have to be in the delivery area of these lazy bums? I am tired of fighting with the drivers and the people at the store. Nothing but excuses. Total losers!Get my damn packages delivered for a change.

The operating hours have changed so you cant go in the middle of the day anymore. Morning and evening hours only

When my package gets returned I need to go here to pick it up. The folks here are friendly.

Very helpful and professional

Great service. Easy process.

Dumb hours. Closed till 430. So if you just need to drop off they are closed. Of course their sign says open from 9 to 7. I guess they are too cheap to replace that.

Cant select No Star or you cant post. NO STAR should be a choice.I have been in construction for 30 years, and for the last 3 years I have not had a single package delivered, on time, or to a person by UPS. They were at one time the tightest ship in the shipping business. I can say that I have much better luck with their competitors, and this is disappointing. I do get polite customer service when I call, and the associates do understand and try to help, but their hands are tied. The problem is the drivers. We have watched them come to a job site, and throw a package out the door in an alley next to what they thought was the construction door, or leave packages in an alley with 30 people standing around, and not say a word to any of them. You will always get the reply that the address could not be found, or no one was there to receive the package.Unbelievably Piss poor Service.

The woman working in the evenings was extremely irritated and rude.

Theyre very inconsistent with the way they treat their customers. You go in-person and the staff are sweet. They get 5 stars from me for that. But dont you dare try to contact them via phone call. Its a call center and they are not helpful AT ALL. Nothing but foreign agents telling you what they CANT DO, how they dont have UPS actual number, how theirs NOTHING THEY CAN DO. Well maybe if UPS had their actual employees on the line things will be a lot better!!! I am Extremely dissatisfied. I have learned to have all my goods picked up via My choice because a lot of their drivers are no good. Some even lie about attempting the delivery of your package when you were home ALL DAY. Im fed up and disgusted. Ugh

Very friendly professional staff .

Clerks who were assisting customers were friendly and helpful.

Need to update google business hours. Closed between 1 and 4:30pm seems a odd.

A 5 day delivery is on day 12. The package is at a hub 3mi from my home. Im not allowed to pick it up, because its delayed. When is it delayed until? A later date. I guess this is why the shipper charged $2 extra for FedEx. I guess next time, Ill pay the $2 and save the hassle.

Its really far from my house. Its not on the main road in an industrial area. You need your drivers license and they are only open on sat until 1 for pick ups.

Diedre was the best. Helped me out in a pinch!

Great and convenient way to pick up package early and send out.

Theyre very quick and efficient I like them very much

Came here for a pickup and it was a nice experience.

Went to pick up an item. Easy and friendly staff

Terrible service. My package is sent to an alternative address 2x. Although my number was provided and was visible on the box, I never received a call. Ive been promised several times that they would return my call - never one call received. Totally disappointed.

Fence locked part time during business hours. Hard to find.

I didn’t like the waiting time to get help picking up a package!

Apparently if you want to drop off an Amazon return and you live in Clearwater- they won’t take it. On my way to work I stopped and wasted 15 minutes I did not have for her to not even listen that I was returning and she was supposed to scan for my return label. Saw I lived in Clearwater and sent me out!!!! Incompetent at its best!!!!

Good service and ok pricing. Will return.

Allisa Wallace is amazing! She went above and beyond even after store hours on April 8th 2017 to ensure I recieved a package that was very important to meShe even offered to drop off the package to my workplace on her way home.Thank you Allisa Wallace I Turley appreciate you.Also would like to mention the lady at the counter that day was very nice and understanding.

New hours. 9:00am to 1:30pm open. Closed 1:30pm to 4:30pm. Open again at 4:30pm to 8:30pm. Please respect these new hours.

Where does one begin.-Terribly outdated building-Extreme disregard to safety on the administrative end-Terribly improfessional administration-Blatant disregard to customer quality on all levels with the exception of the drivers, and I do mean blatant disregard-Unhealthy atmosphere of negativity-Disregard to employee needs-Unionized and poorly so

Worse place to ever apply for a job don’t do it hr is unreliable and uncommunicative you don’t hear back from them for weeks

Horrible customer service. OurUPS Driver is rude. Worse over after sharing experiece with supervisor .sh s was the same. Our no former driver was excellent . Very sad

They dont take cash are people behind the counter seems like they were having too much fun at work

Service was horrible. They broke the TV that was shipped and were very unhelpful.

Just went by there today at 2pm. Gates were closed with no information as to why. Several people were waiting and wondering why the gates were closed also. Somehow the locked gate became unlocked and the wind blew it open so we pulled up to the front doors which were locked. Posted on that door the hours for Friday on a printed piece of paper said hours were 9am to 12pm then 4:30pm to 8pm. Wouldnt you think itd be smart to inform people of this hours change? Maybe include when that the package is available for pickup between such & such hours? Not a good look UPS. Just sayin.

Yes UPS is a joke, I paid to have a package overnighted (nothing to do with Christmas) and it was scheduled for delivery Friday 12/18 between 12pm & 4pm. I took off work and sat home all day and night and never received it. I called customer service and was connected to someone in the Phillipines and spoke to a Supervisor that was no help and told me it was rescheduled to be delivered on Monday 12/21, absolutely unacceptable. I went to the customer center where my package was suppose to be the next morning Saturday12/19 as soon as they opened and was there 2 hours while they searched for my package which they never located and then I was told it was on a truck to be delivered. Checked my online account and it said in route for delivery today between 10:45am-2:45pm. The associate at the customer center told me she would call he driver and then give me a call and I never received a call so at 3pm I called the customer center back that associate was gone and the one who answered didnt want to help. I googled another number spoke to another person that said I needed to spek to someone else transferred me and they also stated they were going to call the driver and call me back and never did so Ive sat home for 2 days straight and now my account says my package is delayed 1 business day and will be delivered Monday 12/21.I am so angry and pissed and definitely will never use UPS ever again. So lets see if they refund me my fee I paid for overnight.

I got a notice instead of the package I was expecting. Notice said receiver moved, not delivered yet here I am, unmoved and without my package. Unacceptable.