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Subaru Service
2425 Wilma Rudolph Blvd, Clarksville, TN 37040, United States
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Subaru Service

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Em
Review №1

I always bring my vehicle to the dealership for service, and I have yet to be disappointed! Their extra care package is a great value for oil change and tire rotations and their staff is always friendly. Heavenly helped me out today, she answered all my questions and and was super nice! Thanks Wyatt Johnson!

Ju
Review №2

Your service team is highly professional and friendly. Had a trailer hitch with harness kit installed, as well as a scheduled oil change. All work was performed in a timely fashion, as advised. The experience with your service department as compared to other dealerships in the Nashville area is definitely superior. Thanks for a job well done.

Gr
Review №3

Service person was nice, straight to the point. He offered service discounted packages that saved money. My car was ready to go within a reasonable amount of time. I’ve been going here for over 2 years and will continue to go here.

To
Review №4

From out of town, late in the day and had a problem-- showed up, asked for help and the staff took action, fixed our problem and put our minds at ease after a very long day. I cannot stress enough how much we appreciate the commitment to excellence shown by all staff why we were in their care-- truly exceeds standards of professional and caring customer focused service. This is what generates customer loyalty.

St
Review №5

I will admit that not every single visit to this business has been amazing have been a few interactions where I was underwhelmed by the performance of an employee and the level of effort or care that they wanted to show me. But I also know that it’s not fair to judge an entire organization based off of a single persons poor performance.What I do want to say is that my most recent experience was with a young employee named Dawson and I feel like he really went above and beyond to make sure Everything I asked for was done, and that I was happy at the end of my initial visit as well as my follow up visit to pick up my car. He was both personable and professional And if I get the chance I will always have and be my point of contact when using Wyatt Johnson services

Ll
Review №6

We were having two recalls remedied. A wiring harness under the passengers seat and air conditioner condenser. The service was fast and the staff very professional and friendly. The next morning we discovered the bolts securing the passenger seat were only started threading in and were easily removed using fingers only. We applied lock tight and tightened the bolts.

Ch
Review №7

The service department is wonderful!! I am always greeted by name and they always listen to my concerns. They address the issue and try to make it as cost effecient as possible. The waiting area is always clean and fully stocked with coffee, water, and snacks available. They keep you informed of what is going on with your vehicle.

Em
Review №8

I was very pleased with my service. Marvin was thorough and courteous as he discussed the work that was being done. I have learned over many years that the service people help me to keep track of preventive measures and factory scheduled maintenance that avoid costly breakdowns. I trust them to keep my Subaru running smoothly. The work was done within a very reasonable tiem.The waiting area was very comfortable and well maintained.I am very pleased with the service that I receive at Wyatt-Johnson.

To
Review №9

Good Service. Service agent was great! Only thing I recommend is to reinstate the service shuttle service you had before COVID for local restaurants. We live in Murray, KY and like to get lunch while waiting for our car to be serviced. Trying to cross the highway to get to the restaurants across the street is putting your life at risk.

Ka
Review №10

Visit was to update software. The folks in the service dept are always friendly and professional. I have all maintenance work done there even though I can find places closer.

Je
Review №11

Excellent service! I have been taking my car here for 2 years now and they are always very helpful. Both Marvin and Marty have assisted me in the past, and both are very friendly and professional! They always go out of their way to check if there is a simple fix before charging the big bucks. Theyve saved me money on multiple occasions!

Su
Review №12

So friendly to me AND my dog!

Ra
Review №13

I have not needed to bring my car in, I do most of the services myself. But this one I could not do>> change brake fluid. In the past the dealership would up sell things, and at one point challenging me if I could do some of the scheduled work. But this time things went fine no issues, the work was done on time and in the time frame they said it would take. I will come back when needed.

Jo
Review №14

Super flexible scheduling, clean environment. Service associate was really funny and personable and we talked about his favorite homemade smoke Mac and cheese. Happy that my new Subaru service place isnt lame. -Joe

Ke
Review №15

Service Dept. Is top flight.Took the car in early, they kept me abreast of progress, and had me out in a very reasonable time for the services performed.Excellent, service and customer oriented staff.

La
Review №16

Martin White gets 10 stars! He was excellent today but today was a fix it visit from what was done yesterday. Yesterday I had crossbars put on my car which I negotiated in as part of buying my car. Reasons for 3 stars:1. The physical crossbars were ordered and in store about 3 weeks ago. BUT they could not give me an appointment for 3 weeks. The actual installation took less than 1 hour.2. Everyone was professional and polite yesterday but did not explain anything to me about the crossbars. Martin did! He showed me the tool someone stuck in my glovebox and showed me how to use the tool. If this has been done the day the bars were put on or explained on the phone when I called - I would not have had to revisit the store.3. When I called the people on the phone kept inststing I leave my car...I live in Nashville and this took less than an hour. No manager ever called me back either.

Re
Review №17

So awesome!! Great people, great service and better prices.

ja
Review №18

Carried my ‘19 Forester in to be serviced and left in a brand new ‘21 Outback. Josh, our salesman, was down to earth and all around great! Kera, in finance, made the last bit of the car buying process awesome!

La
Review №19

Wyatt Johnson is always so great and professional! I had issues with my air compressor and they were able to quickly diagnose the issue and make an appointment for me right away. I didn’t have a ride back to WJ when my car was ready and they sent a Lyft for me right away. Huge shout out to Joe and Dawson for taking care of me and always great to see Marvin and everyone else there. I always get my car serviced at Wyatt Johnson because I only trust them with it and know I’m always in good hands!

ba
Review №20

They checked my tire pressures because it had been low on two passenger side tires, they checked all four tires for a leak. All four looked fine, so they put them back to regular psi and sent me on my way

Do
Review №21

My experience with these guys has had to have been the most professional and informative service centers that Ive ever used. It was super easy to make an appointment and show up with an accurate time of completion.

Ei
Review №22

Heather Peterson was an awesome awesome lady she did a very good job very professional and did everything I asked thank you

J
Review №23

Martin was a wonderful service representative. He explained every detail and answered all our questions. He was amazing to work with.

Ja
Review №24

They gave me a deadline of 1hr-1.30hrs and they finished within that time frame for a transmission flush. First impressions were amazing!

Da
Review №25

The staff is always friendly. Everyone is very helpful. The waiting area is very comfortable and there’s always plenty of snacks, water and coffee!

Ed
Review №26

The team at Wyatt-Johnson Subaru has been SO helpful as I navigate major car repairs. The manager, representatives, and service techs have given me excellent customer service. They really go the extra mile!

Ca
Review №27

I was late due to heavy traffic and they worked me in and were still timely with the service. I appreciated their flexibility on a Holiday Weekend.

Ru
Review №28

Employees could not have been nicer or more helpful. Service was performed even faster than estimated.

An
Review №29

Ouir Forester was due for its 90000 mile service. Previously we had used Subaru downtown Nashville, but for reasons we decided to go to Clarksville (from Bowling Green KY). We could not be happier. Great service! We were welcomed by Renee who took care of us and kept us informed all the way through the service on the various things we needed doing as well as the service. The waiting area is clean and well maintained and we really could not be happier with the whole process. Wyatt Johnson Subaru is our dealer of choice now, best service since we left Colorado where every other car is a Subaru. THANKS!!

Jo
Review №30

The entire staff, from the service department to the parts department were helpful and friendly during my first trip there. My appointment was at 9AM and I was out of there in an hour and a half Lounge is a great place to hang out with wi-fi!

Da
Review №31

This is our 2nd Subaru Forester. We love it & the friendly service we get from everyone we come in contact with at Wyatt Johnson in Clarksville.

Jo
Review №32

I took my Subaru Forester in for two recalls. They were friendly and even gave me a loaner for the day. The work was done on-time and I was notified of potential issues that will need to be addressed. Overall, I was impressed with the service.

Da
Review №33

Dawson, the service rep, was outstanding in assisting me with some questions I had about the car. He was professional, courteous and took the time to fully explain the best way to help me resolve the issue.

ka
Review №34

Thank you Mr. Marvin for your excellent service today.I appreciate all that you do.

Mi
Review №35

Martin was great to work with. Very happy with my routine service.

Je
Review №36

All of my experiences with the service team at Wyatt Johnson Subaru have been fantastic. They keep me informed, they do what they say, and I trust the work that they do.

ro
Review №37

Took my car in to get some things checked out. Service rep was very polite and quick to give to details on the results. Techs did a good and quick job on the Service as well

Cr
Review №38

Service rep went out of his way to help me. Offered suggestions and kept me informed of progress.

Li
Review №39

Horrific. My car and I were TOTALLY FORGOTTEN.I waited patiently for 3 HOURS, only to discover the service Forman had not bothered to pull my car in, he went to lunch, came back having apparently lost his memory and couldnt be bothered to check his paperwork. Why YES I had a scheduled appointment. Check in desk was AMAZING and put me in a loaner. However, this basically took over half my day.Moral......DO NOT SIT PATIENTLY BELIEVING. KEEP DRIVING THEM CRAZY OR GO SOMEWHERE ELSE

Ge
Review №40

Professional and timely service with NO upsell.

Ka
Review №41

Great people to work with. Very patient and kind. They are willing to work with you. One dow side is the poor communication or lack thereof.

Jo
Review №42

Great service. Kind people

Ly
Review №43

Marvin Landry and his crew have always taken great care of me and my vehicle. I am always greeted by name and kept informed while waiting for my car..

Bl
Review №44

Everything was done professionally and the staff is very friendly and helpful.

Ch
Review №45

Dawson provided excellent customer service and was very professional.

Da
Review №46

Very nice staff and the techs are great

Jo
Review №47

Excellent service and friendly staff

Mi
Review №48

Excellent and great folks to work with

Tr
Review №49

The people in the auto parts section were extremely helpful and knowledgeable on their job made the best out of a bad situation on my end was blown away with the expertise Renee Goertz was the one that guided me and kept me updated

Da
Review №50

Waiting area is always clean and comfortable. Service time is usually right at the amount they say, sometimes over or under but nothing drastic.

Ra
Review №51

Dawson was my point of contact for my appointment and he was very helpful and kind, as are the other staff members in the service department. I would absolutely recommend this dealership.

Ki
Review №52

Took us in immediately, did the recall repair, and out within an hour. Professional and kind

De
Review №53

Performed 30,000 mile maintenance. Staff was friendly and facility was clean and comfortable.

Vi
Review №54

Awesome friendly staff, great service.

Do
Review №55

Everything went well. Everyone was friendly and polite.

Am
Review №56

Fast friendly service

Li
Review №57

Mudflap came loose but part was out. They secured the flap & ordered the part. Will call for service when part comes in.

bo
Review №58

I have bought 4 Subies from Wyatt Johnson over the last 20+ yrs and had all of them serviced at Subaru Service.

Di
Review №59

Called yesterday morning to see if I could get help to reset low tire warning light or need appointment, no call back. This a.m. took car in after waiting 5 hrs., Warning light reset, rear brakes done and tail lights fixed . One salesman said you were here when I came to work and youre still here at lunch.

Da
Review №60

Quick and professional. 🤘🏼

Br
Review №61

I will never be going back here I was charged way above standard service value for the offered services

Ro
Review №62

The dealership is professional and treats the customer very well.

Je
Review №63

An issue I asked them to check out during the service was not even addressed. Disappointing.

St
Review №64

Dawson was great!

em
Review №65

Always super friendly :)

Cl
Review №66

Good job.

Da
Review №67

They have gone above and beyond and I will continue to use them

Gl
Review №68

Great service

Ma
Review №69

Everything was great!

Da
Review №70

Great job

Ch
Review №71

Great service!

Pa
Review №72

Provided recall service

Ro
Review №73

👍great

Me
Review №74

Oil change and tire rotation

Ja
Review №75

Tire rotation

Information
2 Photos
75 Comments
Rating
  • Address:2425 Wilma Rudolph Blvd, Clarksville, TN 37040, United States
  • Site:https://wyattjohnsonsubaru.com/service/index.htm
  • Phone:+1 931-538-1259
Categories
  • Auto repair shop
  • Auto air conditioning service
  • Auto tune up service
  • Brake shop
  • Car repair and maintenance
  • Mechanic
  • Oil change service
  • Truck repair shop
  • Wheel alignment service
Working hours
  • Monday:7am–7pm
  • Tuesday:7am–7pm
  • Wednesday:7am–7pm
  • Thursday:7am–3pm
  • Friday:Closed
  • Saturday:7am–7pm
  • Sunday:7am–7pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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