Representatives are very helpful, caring, and professional. I enjoyed speaking with them!!!
My son rolled his car this weekend and totaled it. I called to report it Monday morning, and by the end of the day Tuesday, Steve and the claims department had finalized it and are depositing a check directly into my checking account. AND they paid me more for the vehicle than I paid for it!!! I know State Farm isn’t the cheapest in town, but you truly get what you pay for. I couldn’t be happier with Steve and his office. They are truly a class act. They took care of my claim in an extremely timely manner. I highly recommend Steve and all the ladies in his office.
No one likes to have to be close with their insurance agent, thankfully I havent had to be close. In the almost 2 yrs Ive had this agent Ive called or checked in a few times. Everything has been easy and done in a timely manner.
Best agent ever! Thanx Steve Ray for taking care of our family
Steve Ray handled a claim stemming from a single car accident in which my vehicle was totaled. I was driving to work early one morning during a flash flood. My car hydroplaned and I hit a culvert and landed in a ditch. I was fine, but the car was totaled. Steve Ray has been my agent and my familys agent for most of my adult life. One call to him, and he quickly swung into action. By the time I arrived at his office late that afternoon, he handed me a check! I could not believe it - same-day service! However, what I appreciate more about Steve is that his first concern was me and whether I was okay. Steve is the real deal. He truly cares about his clients and will do everything in his power to assist in any way he can. Hes not just my agent. Hes part of the family.
I switched my insurance over from Farm bureau to Steve Rays office. State Farm was actually cheaper, and the employees at Steve Rays office were very friendly and sweet. They took the time to answer all my questions. They do whatever it takes to help you out. Very good service! I wanted to change the date of my automatic draft at Farm Bureau, and I called and they said I would have to come down to the office and sign papers and actually change my policy just to change the date of when my payment comes out. At state farm they can do it easily on the phone, and it was no trouble. I highly recommend Steve Ray as anyone’s agent. I was very pleased with everything!
Steve Ray and Staff are amazing! Recently they have patiently handled our vehicle swaps. Within 3 weeks, we raised, lowered, and added to our car policies, buying 2 new vehicles and maintaining insurance on the 2 we already had before selling them. With Steve Ray and Staff, it is always just a phone call or email away to get quick answers and resolutions. We also have our homeowners and life insurance policies with them which gives us a good discount all around. I have been with Steve Ray at State Farm for 8 years now, but my husband and his family have been with them for over 25 year!
My family has been insured with Steve Ray for several years, with multiple lines of insurance. When it came time for me to get my drivers license and get insured, Steve was so helpful in making sure I qualified for every discount possible. He told me about the Steer Clear program, the Good Student program, and Drivers Ed to ensure that I got the best rate possible. He and his staff are very friendly and personable, and no question is ever a dumb question. If you are in Tennessee and need great insurance, I highly recommend Steve Ray, State Farm Insurance Agency.
I have been with State Farm Insurance for several years. Steve Ray and his staff are the best in the business. No matter what the situation, it is always handled in a caring, thorough, speedy, and professional manner. I was recently in an accident where I was hit by a driver that was uninsured. This was the first time I had ever been in an accident and I didnt know exactly what to do. Steve and his staff were able to walk me through exactly what needed to be done to make sure all my needs were met and handled properly. Once I made the phone call to him I honestly never had to deal with the situation again. They handled EVERYTHING! Now that is GREAT service. I would also get phone calls on any updates until the situation was completely resolved, which I thought was extremely thoughtful. Most people would probably be terrified to get back into their car after dealing with a situation like mine. But, not me. Knowing Steve Ray is my agent is a great feeling. A secure feeling. A safe feeling. I know that no matter what the situation is, Steve Ray and his staff are only just a phone call a way. Thank goodness they also insure my home. Thats probably why I sleep so well at night. Thank you Steve Ray!
Expert advice, great prices and super friendly staff
I decided to change my insurance to State Farm when I got a much better rate from them than Safe Auto. Steve Ray and his employees are so helpful and pleasant. They made sure I got the best rate possible and even helped get a wreck off of my record that wasnt mine to begin with. I am so glad that I made the switch to State Farm and Steve Ray and would recommend them to anyone!
Great customer service! Always willing to go above & beyond.
Steve is great. The staff is great. Very helpful.
Steves staff does a GREAT job of helping me each and every time I call to ask them a question. Hands down, their customer service is what sets them apart from other agencies Ive dealt with.
Sit in Chastitys section, Shes the best!! The food is awesome!!!!
Steve Ray has been our State Farm agent for over 15 years - across four cities and 5 residences. We have not lived in Clarksville for 10+ years, but keep our business with Steve Rays office because they are fabulous. They know us by name, help with any questions, and work with us across all insurance needs (car, home, life, etc.).
Ive been with Steve Ray for 20+ years. Hes a man of integrity and he always treats you like family.
Very helpful and caring!
Great employees, personal service, always!
Been a customer for 47 years