I was promptly greeted and helped returning equipment. The TV playing was a bit loud for the small space in my opinion. I have always been happy with the service at Cincinnati Bell.

Good experience. The gentleman that greeted me warmly was very helpful and processed my device returns quickly and efficiently. I was in and out in about 5 minutes.

Its not every day that you can experience quality customer service like the services provided by this store. I submitted a feeler online to ensure that Cincinnati Bell service would be available at the new address we are moving to. Andrew from the store ended up contacting me via text message and took care of the entire process within minutes. Not only did he take care of my immediate needs, he also ensured that I got the best rates Cincinnati Bell could offer and hooked me up with the Duke Energy/Cincinnati Bell process. I could not be happier with my experience from this store and it has furthered my decision to use Cincinnati Bell as my internet provider for years to come.Give this entire store a raise.

Cool guys work there. Very helpful

The Customer Service was Great but My internet Service was not that good, so I had to change providers.

Was very updated and was in and out in a flash. Thank you

This new store is a very modern approach to the older Cincinnati Bell stores. Clean, bright and an outstanding display of products. Phones, Nest, Ring, Speakers and more to add a modern touch on your house or compliment your Cincinnati Bell services.Greeted immediately with a friendly employee eager to help. I was seeking some changes in my fiberoptics and he made everything so easy. What? No hassle....how wonderful.Located in the new store strip center next to McAllisters in front of Anderson Krogers.

Josh was awesome. I called regular customer service number the day prior to schedule installation and I ended up speaking with 2 different reps.. one that placed the order and then he transferred me to someone else to do my soft credit check.. was super weird. Josh handled everything without being transferred and also got me next day installation as the regular customer service line quoted me 2 more days before installation.

Store is great employees are very friendly but stay away from there internet service. They raise rates yearly, speeds are very slow & when you cancel they charge you for days that you didnt even have internet service.

Lovely, friendly and capable staff.

I spoke with Brandon at Anderson and he was fantastically helpful! I upgraded internet and phone service for my Mom, and he made this whole process very easy and efficient. He explained everything in clear and simple terms, and Mom is thrilled! We got a very quick appointment to have Fioptics installed. If you need help, call Brandon!

Super fast and helpful associates. Great COVID precautions. Really appreciate their honest and helpful service.

When Cincinnati Bell DSL was canceled a year ago, I switched to Fioptics and received a one-year reduced introductory rate. At that time I was told that the introductory rate would probably be renewed in a year if I came in-person to request it.So I did. But the first representative I talked to wanted to raise my rates by $20 a month. I said I would have to check Spectrums offer and would switch if I could save the money. When another rep heard that, he stepped in, checked my account records and said he would renew my rate for a year and put it in writing.Good deal in the end, but you have to be able to talk to the right person.

Great service! Took care of everything, and got answers to all my questions

I went to the store mainly due to my bill going from 171 to 185 as my promotions were ending in May. I have been a fioptics customer since at least 2012, and wanted to see what could be done. In working with Doug at the store, he was able to keep it at 171 for 12 more months. I also asked about upgrading my router at home. He was able to upgrade that as well. Excellent customer server from Doug at the store.

Nice concept. One-stop shop for mobile/home connectivity and security. Much more convenient than the mall location.

Polite and helpful people

When my husband and I stopped by the Anderson location this past Saturday we were immediately greeted by Kennedy. She was very pleasant and willing to assist us immediately. She simply asked what brings us into the store today? and we answered wed like to discuss our account. She immediately pulled up our account and noticed our bill was entirely too high! We were pleased as this was the topic of our concern but hadnt mentioned it yet. After a short review and discussion, she was able to reduce our bill significantly and without any hassle. She was even able to issue a credit to our account due to the fact that we had been over paying for a while.Thank you for for making this a very pleasant and hassle free exchange.

Last week, I walked into my house at 7:52pm to discover that the remote had been chewed up into 173 pieces.. ok maybe not that many, but A LOT! I knew I could get to the store fairly quickly because I live near Beechmont Ford, however I know the store closes at 8 and the time I realized I was going to be cutting it really really close to the stores closing time (8pm). So I picked up the annihilated remote and called the store as I was walking out the door and getting into my car. Andrew pleasantly answered the phone and I proceeded to tell him that the dog destroyed the remote, but I could be there really quick and asked if he could hang around a couple minutes in the event I got there past 8… (Which was likely given the lights going down Beechmont). He proceeded to tell me he would. I’m sure he wasn’t entirely thrilled after what I assume was probably a long day at work and I’m sure On some level he probably thought I was going to keep him a lot longer than what I said I would on the phone. However given that I do live so close I rushed to the store and got there at 8:04 PM. Andrew brought the remote to the door and couldn’t have been nicer. I expressed my appreciation to him when he handed me the remote, but I really want him to know how much I appreciate him staying a few minutes after closing meant. I am glad this location has an awesome team member on who is willing to go above and beyond. It definitely would have been easier for him to say no or come up with a reason for him not to stay, but he didn’t. Thank you, thank you, thank you Andrew!

I want to personally thank Allen for his help with my account. He went ABOVE and BEYOND to make sure my service was restored. Allen even called customer support for me; after a less than pleasing phone conversation I had made prior to visiting the store. My issue was resolved in a timely manor and I am very grateful!

Stopped in the new location to set up service. Maria has been amazing throughout the process and has made switching seamless. We will be recommending her to our friends and family. Thanks Cincinnati bell!

When needing internet for my new home, I couldn’t have been happier to be helped by Johnny at the Anderson store. His knowledge of what I’d need for the size of my home, and what speeds I could get are unmatched. He was extremely friendly and passionate about what he was selling me. 5 star experience for sure!

Definitely NOT service with a smile. I went in to cancel service while we will be gone for an extended period. If you do not fall for their money grabbing little stunts (suspend and pay a reduced monthly charge so they can revoke the promotions you currently enjoy when you return like they did to me last time) they get very upset. Cord cutting now sound even more attractive now!

I want to personally thank Maria Maxwell for her awesome customer service! She was so patient listening to me as I rambled on about my on going problem that I’d already explained to three other people with no help. She took the time to find out the answers I needed and even called me back to reassure me that it had been taken care of! Thank you so much for going out of your way to help meA Grateful customer

Great new store! Very open and easy to browse products. I like the new conference rooms! The store mentioned that they would start offering these to book soon. Great perks of being a Cincinnati Bell customer!

I had a wonderful experience at the Anderson location. Justin Terino did a terrific job: well mannered, friendly, and knowledgeable. He answered questions, addressed my issues. I highly recommend this store to all!

Johnny there is amazing. Very friendly and works hard to get you the best deals. I will only use him and this Anderson location from now on. The best!

All of the staff was extremely helpful and friendly, I went in as an angry Cincinnati bell customer because my price had increased. Johnny was able to get my bill back down and able to keep me a happy Cincinnati bell customer. this store has a great new location as well as a lot of new smart products. loved trying out the new VR while I was in there, loads of fun! all around a great experience!

Wow! What a beautiful store! I didn’t know they sold so many things to make my house a smart home! The staff was amazing and helped me so much! Definitely recommend stopping in!

Our consultant Andrew was knowledgeable and very, very helpful!

Terrific customer service! Clean and fresh new location with lots of gadgets to explore. We had a delightful experience and were greeted by all of the reps with a smile. Thanks for being our local home town company.

Good experience rep was polite and very helpful, he listened to my request and filled the need. Appreciate your customer service young man.

The Connected Life by Cincinnati Bell store is outstanding. The store is very clean looking and has many smart home products for everyday use. Very large variety of products to meet the needs of anyone. The customer service in the store is unmatched. All of the representatives are knowledgeable and very helpful.

Very helpful friendly employees

Johnny contacted me as a follow up to my searching for a new Internet provider and, Wow, was I surprised! Very polite, intelligent and easy to talk to! No high-pressure sales or tricks, just the information I needed with complete honesty...what a difference! If you want to get info on Cincinnati Bell, this is the guy to contact! You can’t have a better experience when changing a utility. A true five star experience!

Walked in the door and Mr. Brandon Housley greeted us immediately with a smile, handshake and how can I help you. We were there to see what we could do to reduce our monthly bill since we are in our mid 70s on fixed income and he understood our plight immediately and was able to reconfigure our bill saving us nearly $50. a month. Youve got an excellent employee in Brandon and we sincerely appreciated his help. Jim and Peggy Fuhrman.

I had the absolute best experience yesterday at the new Connected Life -Anderson store. I originally went in to get my military discount and was greeted by Maria Maxwell one of the consultants. she was extremely knowledgeable about the product. She was so pleasant to work with I was amazed. it apparently a new day at Cincinnati Bell and are going for old customer retention. Before I left I had increased internet speed, more services concerning my Tv and for less money all without asking. God bless you Maria Maxwell. Great experience!!!!

I called the Anderson location just for general information. It was also a little late, but Johnny took my call. He courteously answered all my questions and concerns. I received outstanding customer service and I am now a Cincinnati bell customer. Couldn’t be happier!

I had already accepted an offer from another company when Johnny called and gave me an even better deal! I have received this kind of grade A service by insurance agents but never by my internet provider. I am very impressed by how willing he was to help me out. This is how all customer service should be provided!

Helpful and quick service

I came in with an AT&T purchase issue by mistake. But Andrew spent time with me to solve the problem, even though it wasnt his problem to solve. Whether or not the problem was actually solved is not important. HIs kind service is worth merit. Thank you, Andrew

Johnny Gillen was our customer service rep and he was extremely patient and helpful. He was quick, thorough, and only informed me with what i needed/wanted. Great service altogether.

I went into the store very upset about a possible fraud connected to my account. Johnny was able to check the current and fraudulent acct and hopefully make things right. He was calm and helpful- above and beyond in customer service. Thank you, Johnny!

My wife and I came into the store with a lot of questions and frustration and Maria straightened everything out while making it seem easy. She was not only able to save a customer but we now have someone that we can refer our family and friends to. This is a great clean and modern location compared to Eastgate. We look forward to our stop in Cincinnati Bell or the new Connected life in the future.

Great customer care experience. installation & setup of my new google wifi could not have been easier. thanks johnny (@ Anderson).

They are in a hurry to get you out of the store. The supervisor passed us off to another supervisor who could only be reached by email. There record keeping is awful. Had us oweing four different amounts. Eventually things were worked out but it took a lot of phone calls. If you have difficulty understanding modern technology they have no patience trying to help you.

Warm friendly and helpful staff. I needed to swap a cable gateway modem. I was in and out in less than 5 minutes.

I turned in my modem cause I switched back to spectrum. Told the guy that waited on me that service from Cincinnati bell was slow. He didnt even care or offer to maybe check into why I wasnt getting faster service. They pretty much dont care anymore.

Andrew killed it in the customer service role. This dude assessed my situation, presented me a solution, and executed it perfectly. Couldnt have asked for better service after a terrible experience the sales rep who sold me my internet package originally gave me.

Allen helped us get our internet situation straightened out. He was so helpful ! I highly reccomend working with him.

This place is great!! I’ve never met my rep Johnny but he gave me his cell phone number and said call or text me anytime you need anything. He treats me like a friend every time we talk! I say hey my bill is wrong. Within the half hour he’s got it fixed. Or hey I need help figuring something out and he walks me through it! This man deserves a raise!!

Very courteous and helpful. Went above and beyond to make sure I was back on the internet, thank you Alan

Great location for the east side! Easy to find next to McAllisters. Friendly and helpful staff!

Excellent customer service by Kennadee. She gave us the info we needed without complications!

Brandon was a great help fixing our IPads! Very nice location and very close by! Thank you!

Johnny Gillen @ Anderson Town Center location went out of his way to not only explain how the Google wifi works but talked to me later over the phone. He helped me hook up my Google device & tv service( Im totally illiterate with technology)and followed up to make sure everything was working and I was satisfied. Excellent customer service!

Love this store. Johnny is super knowledgeable, always beyond helpful, and it really shows that he takes pride in a job he loves!

Maria Maxwell provided excellent customer service and helped me answer all my questions about my service. I would definitely recommend cincinnati bell in the future.

I went in to return my equipment and correct my bill. Justin asked me if Id be interested in receiving 500mb internet for cheaper than I was paying for 60mb. I quickly signed up for that! Then Justin asked if Id be interested in saving 10% off my Duke Energy and receiving a free Google mini. Then Johnny gave me a wicked cool spinner pen lol. Great customer service and friendly personalities. Id use this store for all my Cincinnati Bell needs!

Johnny Gillen did an awesome job getting me hooked up with everything I needed. Hes the man

Doug answered all my questions, Got me set up with appointment and I now have Wi-Fi all throughout house! No dead spots!! Very friendly and helpful!

Johnny Gillen was awesome helping me decided on what to use in my house. Super Helpful and knows his products!

Excellent job Johnny. Very satisfied customer over here!! 10/10!!

Have nothing but good things to say about the Connected Life group by Cincinnati Bell in Anderson! Their customer service is unmatched, and I would be hard-pressed to find another customer service team that will take care of you like this group does!

Came in, only to be greeted by an extremely professional and knowledgeable Specialist, Johnny Gillen 11/10

Johnny was very helpful and easy to work with. Great customer service!

Need a new box which was outdated and Johnny greeted me as soon as I walked in the door and was out in 5 minutes. Wonderful service

Great store, everyone was very helpful. welcome to anderson township

JOHNNY HELPED ME A LOT. GREAT PERSON

This is a new review, 7-2-2020Dear Cincinnati Bell,Several weeks ago, I entered the Anderson store on Beechmont at Wolfangle. I was frustrated and confused by several services, including billing. Johnny Gillen, Connected Solutions Consultant assisted me. I was immediately re-assured I was at the right place speaking with the right person. Johnny answered my questions, explained several options I was not aware of, and patiently listened to my narrative.In the end, Johnny was able to solve my problem with billing and service. The end result was much better than even I expected. I really appreciate his patience, knowledge, and professionalism. Johnny Gillen is an excellent ambassador of Cincinnati Bell. Please pass on my thanks, appreciation, and commendation.Dan KattWoodstone Drive 45244

Allen Dickerson provided great customer service. My internet was bumped from 30mbps to 50 mbps with no charge. My cable selection increased dramatically for $8.00 a month. A++

After having some trouble finding their new location, we were pleased by the very helpful staff. We went in to drop our landline and ask about problems we were having with our tv and internet. Hope Google Maps can fix the location in their system.

Received excellent customer service from Justin and Brandon. Fixed my account issue and helped lower my bill!

How the heck are you supposed to know this is a Cincinnati Bell store when their name is connected life

Like their rates and service.

The person Mr. Dickerson was very helpful. We got a new modem, installed it and E are doing great.

The guy who helped me, Johnny Gillen, did great. Liked him a lot

Great new store and great staff! So glad I got rid of Spectrum!

Nice people quick in and out.

I had my service disconnected in the middle of the month. They still charged me for the month. They refused to prorate it !!!!! All other companies do!!! Theyre the only ones that dont!!! Digusted & will never use their service again!!!

Great experience! Very professional!

Great people work there

Johnny was helpful and knowledgeable!

Very nice and knowledgeable

Friendly staff. I was in & out in just a few minutes.

Very helpful