Great place, thought the 3 stories would be an issue but Ive really enjoyed my workout.. would certainly recommend the staff is super friendly and helpful..

Love the energy and body positivity from the workouts at Equinox Lincoln Park. Its more of a friends/family vibe. Everything is welcoming! You go to classes to hangout with your friends while getting in a great workout!

Always clean and the staff is friendly. Very on top of COVID protocols which makes you feel safe. Before COVID, had attended their SPIN classes and loved them. Looking forward to attending again in the future!

I went to equinox to sign up for a membership. Jenny, the sales rep who gave me a tour, emailed me the membership agreement. After reading the cancellation policy,I decided not to join. I sent her a email a few hours later letting her know that was not going to join.I called three times to make sure that they canceled my membership . They didnt canceled. They charged me for the following month even though I reached out to Jenny and another manager prior to the 23.I called their corporate/customer service and was informed that there was no cancellation request for me.Luckily, I had communicated with Jenny via email and was able to forward those emails to the customer service rep.Stay away from Equinox!! There are PLENTY of gyms in Chicago/Lincoln Park.A gym that requires documentation to cancel a membership is SUSPICIOUS.I cant imagine what happens when someone needs to cancel their membership after being a member for months/years/weeks. I got lucky because I EMAILED her the same day that I wasnt interested in being a member.Btw, Jenny lied saying that I knew I was going to be charged and my membership had been cancelled even though someone from their customer service said THERE WAS NO CANCELLATION REQUEST.Stay away!!

So happy to be working with my personal trainer and pilates instructor in the past month 3x a week. I honestly feel a huge difference in my energy level and health in general. If you’re looking for a personal trainer, I highly recommend Mercedez and Stefanie for pilates. The staff at the club are so lovely. I stopped by The Shop all the time to buy workout gear and Ellyse is the sweetest. They also have better deals there than the brand retailer themselves including Lululemon, alo, Dagne Dover, etc you name it.

Equinox in Lincoln Park offers great classes!Definitely recommend spinning class is really fun there for both guys and ladies. Also, check out Allison Yoga classes, too.Reasonable affordable price. Clean modern and peaceful. Huge locker rooms with plenty space. Parking available free on Canon Drive if you find a space or parking meter on Clark Street.

I am a fan of Equinox in other cities and the new Lincoln Common location, however the Lincoln Park location is poorly run ( management and staff dont know what theyre doing) and in need of a total makeover. For the fees they charge youre better off joining a local gym for $25 a month because the LPK Equinox location isnt much better.

I was skeptical about switching over to Equinox at first based on its price, but after a trial period of using the gym, I really fell in love with it and ended up switching over from FFC! The classes are better than any gym Ive tried with a huge selection, quality instruction, and they fill the classes so theres plenty of energy and enthusiasm! The employees are helpful and friendly. The app has recently been redesigned and is awesome. When you reserve a treadmill or a bike with the app. the workout is automatically uploaded to your account so you can view stats and workout totals! I do wish that this location had a pool and hot tub, its unfortunate that it doesnt, but if you get the Chicago Pass, the Lincoln Commons location has a pool within walking distance. Overall Id highly recommend Equinox, especially if you like taking fitness classes!

Great classes, especially the yoga classes. The facility is very nice and staff are all friendly. If I could just review the facility and staff, this review would receive 5 stars.However, theres a trend in the reviews about the bad management and cancellation policies and I absolutely agree. I had to cancel my membership due to a move but the process was like pulling teeth. I had to provide proof of address change and apparently a letter with new address is enough but a new building welcome letter and a page from my lease werent enough. I had to show a *signed* lease and the whole back and forth process over email took over 2 weeks.Advice to management: outline your policies *clearly*. This whole experience made me feel like I was forging my move.

Was walking by with my 2 year old kid by, and she need to use a bathroom, and guy on front dask didnt let us in, restroom door was visible from there.

Dont join this Gym, its not really worth of the money that you spend for membership fees, let alone year membership. This is a filthy club that has soiled & years old towels, uncleaned bathrooms, dirty sauna and uncleaned steam rooms. The sauna never heats up. Lousy management, no response to resolve the issue I brought to them through emails. They charge differently for different people, take your money elsewhere. Its not worth.

Not worthy of the Equinox brand name. Staff are nice, management is lousy as noted in other reviews. The gym itself is the same as any other, just with eucalyptus towels and good showers.My experience: I put a clause in my contract to be on a 3-month paid-trial as I did not want to commit to 12 months. Sales was happy to add that. Management did not honor it when I decided I wanted to leave and its taken me over a month to get this resolved... Its still not resolved.

I have been a member here for many years. I go mainly for the group fitness classes which are fantastic. The instructors are knowledable and lead exciting and interesting classes. Also, everyone is pretty friendly which makes for a great environment to work out in.

One of the most negative experiences I’ve ever had in customer service. My car got a flat on lake shore drive and I pulled off the road across from this business. I walked in and asked the barista at the juice bar if I could use the washroom. He obliged and directed me to walk past the desk and it would be on my right. He was clear I was not a member. As I walked past the desk, a desk agent (Perry) yelled at me and asked me for my name. He then took me to task for walking past him. He was unnecessarily upset and escalated a simple situation. He postured, but eventually allowed me to use the bathroom.As a customer service professional myself, I found this encounter unacceptable. I manage a hotel and often satisfy requests of non-guests, such as bathroom usage. I understand policy and how things work. I would have preferred the establishment to simply say no, rather than be accosted for needing to use the washroom under duress. I will never enter their club again (refreshing for them I’m sure) and I will discourage my family and friends from renewing their memberships.

Way too much money for what you get. Cardio equipment is constantly broke. For the money you spend it should be newer. I spent most of my time reporting broken equipment. It was such a pain.Management is terrible here and they really dont care about the customer. They only care about signing members and keeping the money rolling in. A complete disconnect, especially the General Managers annoying form emails that are cold and automated. He probably never even reads them or knows there being sent out.In 13 months this location also went through 4 General Managers which probably led to all the inconsistency. If I could do it over I would have never joined this club and spent my money on something else. In fact, I felt ripped off by Equinox for what I got in return.On a side note the staff is really nice and work really hard. The trainers, front desk, kids club & locker room attendants are wonderful. If I could write them a separate review Id give them 5 stars.

Best gym in the city. Very easy since free parking across the street. Excellent trainers. Keep place very clean

Very spacious...beautiful changing rooms for the ladies -- lots of areas. They have nice wood lockers for our jackets and purses, shower area, changing room area, two separate types of sinks -- one to wash your hands while the other for brushing your teeth. They even have a blowdryer. Nice gym equipment. Staff was very enthuastic and pretty helpful. I went for a cycling class -- fun yet you sure get a workout!

Who rates a gym lol

Love the gym and its facilities. With that said, I was misled when I needed to cancel my membership and was charged a monthly membership fee, which the gym then refused to refund.Given the high costs associated with this gym you would think they would not nickle and dime you at every turn, but that was my experience when trying to cancel my membership.I would recommend trying another gym given the poor customer service I experienced.

Fancy pancy nice gym with free validated parking across the street in the history museum lot. They have tons of equipment, unique group fitness classes including TRX and yoga variations and the best...a cool lavender towel when you finish. They also have a juicy juice on the first floor, a spa and other amenities. This location is close to Lincoln Park zoo and the lake.

Exceptional gym, awesome customer service, there are apps that track your progress, no creeps. Only down side is that its expensive.

They took money out of my account without consent. Don’t sign up.

Clean and friendly Environment 👌

Issues with repeated cancellations by trainers. It’s a group or kids running this place. They don’t take it seriously even when they have your money.

Don’t sign up. Horrible customer service.

Donot sign up to this gym the employee are unprofessional and extremely rude.

Nice staff