I can’t say enough about Dr. Edwards and the entire team at West Loop Vet! They are knowledgeable and professional and most important are sincerely concerned for the well being of their patients. I always feel confident that my Bulldog Oscar is getting the highest quality care!

We have been taking our dog to the vets at West Loop Vet for a few years now. All of the vets we have seen have been fantastic and very knowledgeable and we have particularly loved working with Dr. Edwards on care for our dog who has an auto immune condition. Although we’ve had some large bills as a result, we always trust that our dog is in the best hands at West Loop and they take care in answering all of our questions thoroughly and providing timely post appointment follow ups. Customer service is absolutely exceptional and we highly recommend West Loop Vet!

When I first got my puppy bernedoodle I needed a vet. The one the previous owners used was too far for me and wanted one a bit more local. After calling several veterinary clinics West Loop was the only one who was willing to accommodate my little guy.They are very communicative and quick responders to all questions. Also as a first time owner I had so many questions that may seem trivial but they eased all my concerns.Panda loves seeing all the vets there. The prices are reasonable and the value is great.

All of the vets, techs, and other staff are incredible. My dog, Arugula, and I have been going to them for the past 6 months to get him set up as a puppy and for one sick visit. We have worked with a number of folks through our time, and not a single one is anything but wonderful. My dog LOVES going to the vet because they treat him so well, even after things that may be considered unpleasant like getting blood work done or his neuter surgery. During COVID, their protocols have been so incredibly safe. They have the humans wait outside and will video call or regular call (your choice) you while they are doing their exam on your pup. Whenever I have had questions, the team follows up quickly. I’ve been able to schedule appointments with ease, and for time sensitive issues, get in very quickly. They are also aware of costs, and will explain options and when possible, provide quotes in advance so you aren’t shocked by the price. While the rates may be a little higher than other options, they really go the extra mile and are absolutely worth the price to make sure your best friend is as healthy as possible.I appreciate how thorough and thoughtful they are with their care, and it is so evident that every single person who works there LOVES animals and wants the best for them.

Literally the highest compliment I can give (truly) is that we cannot walk past this building or across the street from it without Merlin trying to go see his favorite vet. You heard me. My dog LOVES his vet. Just go there. Im sure other vets are great but you simply CANNOT match the care and love your pets get at West Loop. I adore the team with and they have my ultimate trust. ♥️

WLV has taken care of my 14-year old lab since we moved to Chicago four years ago. We have always had a good experience here, but this weekend when we had to say goodbye to our dear Max, we could not have asked for better care. Dr. Osborne was compassionate, caring, and walked us through every step of the process. Through one of the most difficult times, I cannot imagine how WLVs team could have made it any easier.

My 4.5 yr old cat has been having ongoing digestive issues that have given me (and my kitty) a lot of anxiety and stress. After a disappointing visit from a nearby vet that made me feel worse, I took him to West Loop Vet Care. The experience was night and day. Everyone including the front staff (Shelly), the vet tech (Hannah) and the vet (Dr. Fisher) were super professional, kind, and knowledgeable. Most importantly, I felt like they cared. They took time to understand his history, answer all my questions, and put together a very clear action plan. Thank you for a positive experience and making me feel like my cats care is in good hands.

Our 25 lb dog started coming here as a puppy when we lived in the area. Unfortunately her first experience involved a tech with a bad attitude and little patience for our pups first experience. Even after that first experience we always had a rotation of different Vets. They do not try to keep you with the same doctor. Our dog had some extreme anxiety after her first visit and they prescribed her trazodone. The first few visits with it were fine but as she continued to not have the best experiences at West Loop Veterinary Care, her anxiety worsened and the medication did not help. Our last few times there they simply told us they could not work with her and send her home. There were no recommendations of other anxiety meds to provide, or any other way we could try to work with our dogs issue at the vet. The 3rd time we were turned away was the last time we went. The new vet we are seeing now has already been significantly more helpful in providing ways we can combat our pups anxiety. West Loop Veterinary Care never did this. I would not recommend going here if your dog has anxiety about the vet.Update: I also never received any outreach from the vet as they indicated in their response below

I highly recommend West Loop Veterinary care for their dedication to animals and care they take to ensure everyone is having a great experience. I have been taking my puppy there for the last 6 months. They were the only office in the area that was accepting new patients within a 4 week time frame and most pets are advised to be seen within 1 week of arriving home. When my puppy recently became ill with fever, severe joint pain and swelling about 1 month ago, her veterinarian Dr Edwards was happy to make an appointment and squeeze us into a morning visit. Unfortunately my puppy did need to be hospitalized and was diagnosed with a rare immunologic disorder. She is doing well now, thanks to the support of her veterinarian, their staff and the hospital we were referred to. Dr Edwards and her staff have been very supportive and reached out to check in on my puppy multiple times those first few weeks and always willing to answer any questions I had regarding treatment options and future expectations.

I would like to introduce this awesome place to every of my friend who lives in the Chicago area. This is located a little far from my place but I would very love to take my puppy to be seen here rather than other places. I was so satisfied about each of my visit, and every staff (doctors, nurses, and techs) were so nice and patient. Especially Dr. Osborne’s efficient treatment plan for my doggie’s UTI, and Dr. Coulombe’s throughout explanation to my questions based on the blood work report. I’m so glad my puppy could be treated by the awesome veterinary team at West Loop Veterinary Care!!❤️

We love WLVC; the staff is always so patient, friendly and understanding when you have any concerns over your pet (even those most minuscule issues that bother you and arent of any great importance to the overall wellbeing of your pet). They are quite responsive time-wise and have never failed in that regard either via phone or email. I especially applaud their staff for doing their best under the circumstances of covid - the checking in on the phone upon arrival and meeting us outside to hand our dog over has been of great ease. While I dont necessarily have to participate in the appointments the dr. has with my dog (as they have thus far been general wellness, vaccines and a standard neuter), they are happy to allow pet parents to participate in the appointment/visit via video conference. Im sure this is of great relief to those who have more of an emergency issue with their pets. Oh, and they explain in advance what treatments and care will cost, so that youre not totally surprised in the end.

They up charge for everything at this place and bill for services not rendered. Have an appointment with a tech for a shot? The vet will step in for a minute so that they can charge you for a 15 minute encounter with the vet. Don’t waste your time here unless you’re okay with just blindly paying what they charge you

So grateful to West Loop Veterinary Care as they provide tender love and care to our two dogs, one old and one brand new. The practice is immaculately run with attention to the client experience, animal and human.

I take my dog and my two cats here and the vets are great. Provide great care. Today however, I took my recently adopted pregnant cat to have her first check up. They did an x-ray on her and then charged me $250 along with the exam fee! They did not tell me the price before doing so. When the assistant came out originally to pick the cat up I said she was pregnant and they said that they would do an x-ray. She made it seem like it was included in the exam. I know I should have known better but they should have told me the price before just doing it. A quick exam turned into a $600 visit that I was not expecting. Beware of hidden fees! I have been here before but they were definitely trying to nickel and dime you for everything. Note to owner.. always do a break of bill first... lucky I paid for this ridiculousness. Not returning.

West Loops vet staff is absolutely incredible. We have a very anxious dog, Jonesy, who hates the vet. The staff has been incredible at taking it slow with Jonesy and making sure that both he and I feel at ease. I cant recommend this place enough! Also, if your dog is anxious like ours, I highly recommend doing happy visits, where you show up with your pup and have the entire staff give treats and make your puppy feel at ease outside of your regular appointment. Our dog was way less anxious for his regular visit after doing a few of those!

The receptionists are always client focused, upbeat, attentive, and professional. Teagan really cares and her compassion makes a difference.Dr. Kuchay was disinterested in what I needed. I disclosed that the medical jargon was unclear and asked for a quick, written overview. He flippantly offered to repeat himself using even more terms and concepts that were unfamiliar to me as opposed to communicating in a way that Id understand. I thought it was a fair ask, but was met with unwillingness and attitude. I was told that Dr. Osborne would email a recap-still waiting on that.An x-ray was recommended, in spite of the vet being aware that my dog had eaten the morning of, which came back inconclusive $300 later. Go figure, the next recommendation was a fasted x-ray. The second round of bloodwork was an unnecessary evil given that it had already been done 3 days prior and showed no meaningful change.I was referred to VEG (ER) for an ultrasound. When I arrived, I was told by the staff there that West Loop had misinformed me and that special arrangements had to be made for this service.If youre interested in an onslaught of invoices and a stream of medical information offered with vague next steps, go to West Loop Veterinary Clinic.

I did a health certificate in order to travel to China. They are very helpful. Before sending the document to UDSA, they have me review my personal information on it! I received the document one day after the examination. Thank you!

WLV Care is a phenomenal clinic and they are exemplary in the comprehensive care that they so kindly provide for our golden retriever, Stella. The WLV team is incredibly responsive to any inquiry and decisive in providing rapid care for any issue that arises. Highly, highly recommend WLV for existing or new pet owners!

We love the entire staff at West Loop Vet! Theyve carried us through some tough times and but also shared in our happiness as new furbaby parents! When it comes to our baby, we can always depend on West Loop Vet! Highly recommend!

The staff here is so pleasant and professional. Im really happy to take my dog here for anything and everything she needs. The vibe is super positive and inviting, and she actually gets excited to go. I highly recommend West Loop Veterinary Care!

They came to my rescue when I most needed them. While I was dealing with a stressful situation at work with a sick dog, they were on top of my dogs care and took all the weight / stress off of me. It was one less thing to worry about knowing they were on top of it and I had the peace of mind knowing my dog would be alright. They are on the pricy side for a vet, but WORTH EVERY PENNY to have peace of mind and know that they do really care about your dog. Very organized. Very efficient.

This isn’t going to be the cheapest vet around but I used them for three years and they were excellent. I recently moved to London and they did an amazing job securing the health certificate and all additional paperwork for my pup to come with me. There was a hiccup in her transfer and they IMMEDIATELY responded and contacted british authorities to handle it.

So happy I chose West Loop Vet for my puppy to go to from day 1. Weve been going there for 7 months now and cant say enough great things. Theyre always on time, show great care, are amazing with communication and email reminders about all the vaccines he needs for the next 2+ years. On his first visit for his initial puppy vaccines, they gave me a frame with a picture they took of him which was the cutest thing. For his neutering appointment, they did such a great job comforting me and my puppy throughout the process since Im a first time puppy owner and was really nervous. I look forward to all my future visits with them!

Sadly, I have to adjust my once 5 star review to a 1 at West Loop Veterinary Care. While their office/reception staff remains top notch, everything else has slipped and there is no consistency here anymore. The turnover rate for Veterinarian’s at this location is alarming and is forcing us to consider finding a whole new practice. We have not had one consistent Vet since 2019 when Dr. Tierney left. Every time we make a new appointment, we are told that Vet has left. This has happened THREE times in ONE year. If our dog was 5 years old, this review would not happen. However I now have a 12 1/2 year old Pittie who is starting to have health issues in his old age. As I desperately am trying to maintain and keep him healthy for years and years to come. The care in his age right now is crucial. It is completely unacceptable to be at a practice for over FIVE YEARS and not have one Vet that knows his medical history and can assist with new issues and guide us confidently and accurately. For example: One vet told us their practice could handle the dental work he will need. Another Vet weeks later told us to go to a dental specialist and they wouldn’t be able to do the dental care he needs at West Loop. Two completely different answers, same practice. We order our meds through Chewy, and the last conversation I had between West Loop regarding the meds was embarrassing. They had no idea my dog lives off a certain prescription even though it’s in his file and they have sold it to us for FIVE years. Is there anyone in management who could reach out to us please and fit us with a Veterinarian at your practice who isn’t going to be gone next time we come in? Match us with someone who will care about our Dog as much Dr. Tierney did? We come in multiple times a year and have spent over $30,000 alone in the past 5 years here on medicine and care.

I was extremely nervous about finding my cat, Gracie, a vet. The staff and Vet. were amazing, courteous, and overall the BEST! Gracie is much better now and Im sure shes looking forward to seeing your staff in January 2021. I would recommend them one hundred percent if you need a vet or want to change. It was a great experience. Thank you.

West Loop Veterinary Care showed me from start to finish how caring and professional they are. I appreciated how I was able to watch them on Google Duo while they treated my cat. It made me feel more confident in their practices. The vet gave excellent recommendations and I really enjoyed the thank you card that was sent in the mail a couple days after.

This office is wonderful. I had an emergency with my pup and they were very accommodating. They made me feel at ease. I love how they have benches outside so we can wait safely and interact with the staff in a safe manner. I also received a follow up call the next day to see how we weee doing and a few days later I received a hand written note thanking us! Going that extra mile really leaves impressions on people.

Had to take my dog in during the Shelter In Place. I was able to get her in same day and really appreciated the precautionary measures that put in place to protect everyone involved. Older photo, but she really loves going to visit her friends at the Vet.

Pros:- friendlyCons:- hidden costs and suggesting unnecessary operations- so called annual exam that they always try to charge for every visit- incompetent serviceI visited this hospital for the process of taking my dogs to another country. There were some unpleasant experiences and incompetence I noticed as I went through this process.1. They wing their health examination process. I paid about $200 for it. I was told everything was fine with my dogs. However, I knew one of my dog had a minor tooth problem. The vet only noticed it when I told her. Also, they incorrectly measured dogs weights by over 14 pounds, which tells me that they dont perform procedures with professionalism while charging you a lot for it.2. They already charged me exam fees for our initial visit for getting rabies vaccine. When we visited again 4 weeks later for just blood sampling, they sneakily put this on the bill again. I reasoned and they took it off. They are charging this fee AGAIN for my next visit for the health certificate. What was the initial one for then? Ridiculous.3. The final bill always includes a thing or two that will significantly increase your totals. E.g., when I called initially, before making appointments, I was told the price of traveling paperwork will be $270. Now, it is $732. To be fair, it includes costs that other parties are requiring. Still, they dont communicate clearly the fees you need to pay eventually. Always expect that you will pay more than what you were told over the phone.4. Medical plan asked for over $2,000 for potentially pulling out a tooth. You know the story of American hospitals whether it is for humans or for animals. Criminally overpriced.

Can not say enough about this clinic. I took my cat into the clinic after he spent the night in the ER. The practice did an excellent job at taking care of my cat along with making sure I understand everything that was going on with him. I can not thank Dr. Coulombe enough for all of the care she provided. I would highly recommend this clinic to anyone who truly wants their pet taken care of. The staff is wonderful and very caring.

I did international health certificate for my pets travel to China here. Very responsive and professional. They used online system to upload the Health Certificate to USDA and the entire process takes 3 days (normally a week or so). They understand what they are doing. I would definitely recommend them to every one of my friends.

They made me feel welcomed and cared for my furry babies. Highly recommended. There is obviously waiting time when going in as a walk-in which has been the case for me on a number of occasions.

I have brought my dog here several times due to the convenient location of this clinic in the West Loop. I feel obligated to warn others about the shady business practices they engage in. The compassion or concern they show for my dog is a clever ploy for them to perform as many tests and studies that they can get away with. Its a shame I have to feel like I need to defend myself from being completely taken advantage of. For example, if I take my dog in for diarrhea, they will guilt me into paying hundreds (or thousand) of dollars for x-rays and blood work and expensive medications. This vet has a prime location right in the heart of restaurant row on Randolph street. They are paying their rent by charging obscene prices to perform unnecessary tests on animals with vulnerable and concerned owners.

A big thank you to the team at West Loop Veterinary Care! I recently moved from out of state to the Chicago area and got a puppy last weekend. After a week of digestive problems, I was struggling to find a vet with availability to see her. Most places I called were offering appointments multiple weeks out and I was concerned to speak to so many clinics who don’t have availability for urgent, unforeseen appointments. Since she is so young, dehydration was a huge concern and I wanted to have her seen ASAP. I was so pleased to find a clinic that keeps openings in their schedule for emergency appointments and they were able to see her within 2 hours of my phone call. During the appointment, all team members and the veterinarian I spoke with were extremely kind, professional, and thorough in their explanations. After my experience today, I plan to use this clinic as the primary veterinarian for both of my dogs. Highly recommend!

I absolutely love my experience each time I visit. The staff is so friendly, accommodating and patient - especially Bailey! My last visit was a scary one for me as my cat Boots has become obese. I was extremely worried about his health and needed help creating a new diet plan for him. Dr. Yacker was so kind and let me talk her ear off before reassuring me that it wasnt too late to get Boots back in shape. She was also very honest and realistic about our expectations and I appreciated that the most. Definitely my new permanent cat home!

Was a bit worried with the corona pandemic going on, but they were very professional and respectful of social distancing. They have benches outside of the vet, and theres barely any close interaction, which is good, cause you know- corona. They were super attentive and there was no problem at all with interacting through phone (they call you right outside so you dont have to enter the vet and expose yourself to close human interaction). They would also call to check in and was very helpful with my pet-related concerns.

They saw my dog within 2 hours of a phone call. I appreciate them greatly.

We are new to WLVC but we already love them. They are patient with puppy owners and truly understanding of all the questions thrown at them. I look forward to a long and happy relationship with WLVC.

I do not have a pet, but I live two blocks away from West Loop Veterinary Care. When winter kicked in this year they put up a large tent on the sidewalk for their patients. It blocks nearly the entire sidewalk. Unfortunately, they have not considered the neighborhood pedestrians, and it is impossible for anyone in a wheelchair to use the sidewalk. Anyone who reaches that place in the sidewalk will have to head back to the intersection to cross Randolph Street-- not a minor effort. I wish that they would give as much consideration to their neighbors as they do to their clients.

All of the staff have taken great care of our pug. He is a senior dog so we end up going there quite a bit. Special shout out to Dr Gonsky who is just the most compassionate and caring provider.

We LOVE Dr. Larson and so does our dog Roxie! We have followed Dr. Larson from his prior office to West Loop Veterinary Care. The office is awesome-the staff are very customer service focused, friendly and accommodating.The office is spotless and is equipped with the most leading edge technology to help provide the best care for your furry loved one. The office has separate entrances for cats and dogs, which I am sure helps ease feline anxiety. They have very accommodating office hours and very fair prices and free parking in front of their office. When we euthanized our prior dog, we were taken to a living room setting, were treated with such extreme compassion-the staff even sent us a sympathy card with personalized notes from everyone with whom we encountered that day-it was so touching and comforting at such a heartbreaking time.The staff at West Loop Veterinary are passionate about what they do and their commitment to your pets well being.If you are looking for exceptional veterinary care and a high level of customer service for your pet, check out Dr. Larson at West Loop Veterinary Care-your furry loved one will thank you! Below, Roxie is giving Dr. Larson a big smooch at her first visit after we had adopted her ;)

I was considering looking for a new veterinarian to care for my two dogs. My old vet was overwhelmed by Covid and I didnt feel my dogs would get the care they needed.After taking my puppy to the emergency (diarrhea and excessive water drinking) the treatment prescribed was not working and that prompted me to look for another vet to treat him.As I was searching for vets in close proximity to me, West Loop vet care came up. What I noticed right away was the excellent reviews they had and that make me feel I could trust them. I got very lucky and was able to get my puppy in to see Dr. Osborne.What I can say is the whole experience from making an appointment, to check-in, to my conversation with Dr. Osborne, to check-out was seamless and efficient. Every person I talked to was patient, kind and caring. This is an excellent clinic!!Dr. Osborne took the time to discuss Buddys treatment, she patiently answered my questions and she did a follow-up call to check on him and discuss his test results. Following the doctors instructions, Buddy very quickly got better.I was reluctant to leave the other vet clinic because I valued the veterinarian who cared for my other older dog. But I am so happy I found West Loop. I feel confident my two dogs will get the care they need. I highly recommend this clinic.

We are very pleased with the care our cats receive at West Loop vet. The staff is friendly, knowledgeable and very responsive. The vets we have worked with over the years have always been very skilled in addressing the various issues our cats have had, including diabetes. The services are not inexpensive but we’ve learned over many years you get what you pay for. Also, they have been very nimble during the pandemic and make it very easy to drop the cats off curbside. We are very happy with them.

I am so glad I took my dog to them. She was sick and I was able to get her in right away. The staff made me feel very comfortable with leaving her in their hands without worrying. They are wonderful and it shows just how much they truly care about the animals. I would recommend West Loop Veterinary to anyone!!! They gained another customer.

We took our new puppy to West Loop Veterinary Care and were so impressed with the quality of service and people. We are so happy we made the choice to go there!

I’ve been taking my cats to West Loop Veterinary Care for about seven years. The staff is highly professional, empathic, and helpful, and the facilities are very well maintained and comfortable. The vets are patient and seem to deeply care for my boys. They’ve also been super flexible when I need it, sometimes working with me via phone or imagery to help figure out an issue, and coming up with convenient and resourceful ways to get prescriptions or medication that I need.

Ive been taking my dog Bane to West Loop since we moved downtown in 2017. They take great care of my baby and treat him as their own. They are so accommodating and willing to work with us even when they have a full schedule. Seriously 10/10!!

I really like this place - all of the staff seem very caring and knowledgeable. The vet techs seemed like they really genuinely cared about all the animals that I saw them handle. I definitely value quality of care over price since my dog means the world to me, but I was a little frustrated with the pricing. The exam itself was actually reasonably priced, my only complaint is that the medicines were really expensive.I looked at the itemized receipt and googled the medicines and realized that I could have gotten them for around $60 on Chewy, but was billed $150. If it was only $20 or maybe even $50 difference that would be fine, as I understand that local businesses cant operate at the same level as Chewy, but ~$100 is a huge difference and felt especially frustrating during Covid times when a lot of people are struggling financially.I will probably still go here since I hear so many good things about it and I did feel like the staff was really great, but may try to ask if they can fill the prescription elsewhere next time.

I followed Dr. David Gonsky from wherever he worked to provide medical care for my cats years before he opened up West Loop Veterinary Care. His practice has and uses state of art technology to diagnose and 5reat a myriad of diseases and conditions saving my cats a trip to many specialists.I place importance on how my cats are handled in the office. I feel comfortable knowing that each of my several rescues are treated gently lovingly and thoroughly. The Doctors and Staff are attentive and compassionate.It is important to communicate to any Veterinarian what one observes their pet is experiencing as far as pain or change in behaviour. West Loop encourages a team effort approach just as you would do with a sick child when you bring them to the Drs office for treatment. They listen to your concerns they are not dismissive.The separate entrance for cats is important as it alleviates stress for me and my pets.I highly recommend West Loop Vet Care. They deliver excellent value I could not imagine taking my furballs anywhere else.

Always take great care of our little Pepper Anne and are so kind to us as well. I always feel listened to and that our little lady is safe and well cared for, thank you everyone at West Loop Vet, we love you all!

My dog was in pain on a Sunday and lots of other places werent open, including our regular vet. West Loop made time for our dog and gave her great care. We really appreciated their flexibility and help.

If you want your dog to be treated like gold, then this is the place, dr Megan and kelly are both great

Blu (4yr french bulldog) and Bela (2.5yr english bulldog) love coming to West Loop Vet, showing how the staff all make them feel at home when in their care. Both have had a variety of medical issues over the years and WLVC has never disappointed. We have seen most every DVM on staff and all are absolutely wonderful, thorough, and excellent at explaining next steps. We also fill rxs through the WLVC pharmacy, which is very convenient as they can mail to you or have available for almost immediate pickup. The clinics flexible hours have been extremely handy especially with balancing work/life and the staff are also very accommodating of scheduling needs. I also very rarely have any issues finding parking, as they have a few spots reserved out front.Throughout the COVID-19 pandemic this team has worked extremely hard to protect both pets and owners, which I have been very appreciative of! Thank you all for all that you do!Blu and Bela send sloppy kisses to all

Absolutely love this vet for my dog (Pomeranian). Been coming here for years and all the doctors and nurses are so great.

I have brought my cats to this place for a couple times over the past 2 yearsThis is the closest place I can find within walking distance. However, my experience have been very disappointing.1. The receptionist at this Vet is VERY unprofessional and VERY unorganized. You can never get a prompt response from them either through email or phone call.When I rescheduled a surgery for my cat early this year, they didnt tell me that the surgeon would be a different vet.When we go in on the surgery day, we met a completely different vet who has no idea about the history of our cat, yes, they didnt even check the medical record until the day of!! After we questioned whether the vet was confident enough to perform the surgery based on very limited knowledge about our cats condition, they hesitated and suggested us seeing a different vet.After another one our recent emergency visit when my cat stops eating, I sent them some questions about my cats appetite and never heard back from them. Instead, they sent me another email asking for the history again. People working at this place has no idea about how to do their job properly and it doesnt seem like there is any form of efficient communication among themselves.2. The vets at this clinic are all about doing tests tests tests. My cat recently stops eating all of a sudden and we had no choice but to see them for an emergency appointment.After the exam, they cant find any reason for the loss of appetite and suggested us doing some blood work.When we asked whether there are any immediate treatment available to help improve the situation since we are worried that our cat is nor eatie, the vet insisted they do a blood work first, claiming that : I cant tell you anything unless I see the test results. There could be kidney problem or liver problem But as far as we know, these problems are usually the RESULTS not the CAUSE of lost appetite. In my opinion, even if we cant find the cause, there should always be some treatment available to relieve the symptoms.Guess what, after they did a $400 bloodwork and additional urine test we DIDNT agree to, the vet still cant find any cause, and told us we need to do ultrasound and X-rays???After keeping our cat at the clinic for 3 hours, the vet is finally willing to prescribe what we later found to be very standard medication for loss of appetite in cats.My biggest complaint is that, these standard treatment could have been prescribed from the VERY beginning and we could have been given the choice to do these tests AFTER the standard treatment proven to be not effective. But at that moment, we were basically forced to do those tests, because it was presented in a way that we were not getting any treatment unless the tests were done.The same thing happened last year where they did a couple hundred dollars of blood tests on our cats and basically gave no useful information about our cats situation.I understand tests can do a lot more than human, but shouldnt veterinary school teach basic diagnosis and treatment for common conditions?? There are vets out there who trys not to add unnecessary burdens on their clients as much as they could and this is definitely NOT one of those vets.

Incredibly overpriced. Probably the most expensive vet I’ve found in Chicago. Insisted on a completely unnecessary blood test for Prozac for a healthy 1 year old dog.

We have been taking our two dogs to West Loop Vet for about two years now and we have been nothing but thrilled with our experience. Especially now, as we are all navigating the social distancing policies. We had to bring in one dog for an emergency procedure, and they could not have been more helpful. They genuinely love the animals they take care of and it shows. Times are strange right now, but it is an enormous comfort knowing the wonderful staff of West Loop Vet is there for us when we need them.

West Loop has provided care for my Scottish Terrier and education to me as a new pet owner since I brought him home 4 years ago. Everyone I encounter at the practice is professional, kind, positive and patient. It is apparent that pets and their owners are held in high regard, as service and procedures are constantly improved. In addition, I consistently receive a call after every visit to inquire about my dogs well being. They are also my primary source for the latest and best information about caring for pets.I give West Loop the highest rating for outstanding customer service and care for pets.

Staff is rude and unfriendly and low energy overall. The most expensive vet Ive ever experienced in my decades owning pets across multiple states / cities. They offer a hook rewards program which means run for the hills for overpriced treatment and terrible service. Then they upsell you. Worse yet, they failed to miss two issues with my pup that my now new vet found. The first few visits years ago went ok, but theyve gone down hill especially lately. Theyre not the worst option on this side of town, but very pretentious and not worth the issues theyve got going.

The staff is extremely friendly and the care is top notch. They also have convenient parking right out front.

My kitten and I are first-time patients of WLV- will absolutely be returning and recommend their office. Appointments during COVID are a breeze with drop off, virtual visit, and pick up. My kitten is feeling better from Dr.s recommendations and care; their staff is so nice and professional. Prices compared to that of my north-side vet. Thank you, WLV!

My dog was badly attacked by a pit bull & WL vet took amazing care of him and were very comforting to me. Would highly recommend them!

Extremely expensive for poor care. I brought my dog here to be examined and then got a second opinion from another vet in Chicago. The vet at West Loop was three times the cost of the other and totally missed a large, cancerous tumor in my dogs thyroid - even after I pointed out the mass to them. This resulted in a significant delay in my pets diagnosis.

Everyone was unbelievably nice and friendly. The Vet and staff were extremely accommodating and I felt like I found the best place to take my Cats from now on. Really impressed with the bed side manner of the veterinarian. Thankful for finding West Loop Vet.

I always have such a great experience when I come here for my pup, Maxine. The staff is always so warm and friendly and you can tell they love what they do. I know my dog is in great hands and is receiving the best care. Patty is so helpful and patient in answering all of my questions which I appreciate so much!

I have been a client at WLVC for a period of time and have always been extremely pleased with the quality of care that they have provided to my kitties. However, for this review, I want to highlight my experience from Nov.2019-March 2020 as I believe it exemplifies everything that is special about this practice. In Nov. of 2019, my very beloved 17.5-year-old Kala was diagnosed with carcinomatosis. Unfortunately, this was a rare presentation and the prognosis was grim. Receiving this information was devastating. Fortunately, I was blessed with an amazing team to care for Kala . We had been consistently seeing Dr. Yacker for 3 years and she always offered superb care as we managed different diseases both common and uncommon in geriatric kitties. Her gentle approach with Kala, her clinical acumen, and her patience and kindness towards me allowed us to build a strong relationship, which would prove to be crucial in the months following the diagnosis.Being diagnosed with an aggressive and terminal cancer meant our best option was palliative care to give Kala as many good days as possible. This involved multiple medications, day hospitalizations, fluids, urgent care appt., snuggles, love, and so many tears. With each step, I knew that I could rely on Dr. Yacker, Monse, Cortney, and Bailee (team Kala) who had been working with Kala over the years and grew to love her. Having a competent veterinary team was paramount but what truly impressed me was their willingness to go above and beyond for us and how they are genuinely wonderful human beings with big hearts. I could not have asked for a better team as I navigated this difficult journey. They assisted and empowered me in making the best and most informed decisions regarding Kalas care, answered a barrage questions, offered support, and consoled me when Kala wasnt having a good day and needed to come into the office. They also fought as hard as I did for Kala, which meant the world to me. Outside of team Kala, every person with whom I interacted at WLVC from the patient care coordinators, room attendants, nurses, and other veterinarians in the practice where great. When team Kala wasnt available they stepped in and offered treatment, they refilled medication weekly, rooted for Kala and asked how she was doing, were always kind and empathetic towards me, and found ways to work Kala in when she needed an appt. Each and every person at WLVC made a difference.With palliative care, a wonderful treatment team, and the right combination of medication she was able to have 4 good months, which was longer than the month or two she was originally given in Nov. When it came time to make the decision to say goodbye Dr. Yacker was there to reassure me that it was the best thing for Kala. In turn, this gave me strength to make the decision and to feel at peace knowing that I did everything I could for her. The day I said goodbye was incredibly heartbreaking but Cortney, Monse, and Dr. Yacker helped me to create a peaceful space in WLVC special room. They also let me go at my own pace, listened to stories, looked at pictures, said goodbye to Kala, grieved with me after Kala was gone, and offered comfort. I will always be eternally grateful to them for making the goodbye special and one that was peaceful and comfortable for Kala.WLVC truly lives up to their mission of building relationships with their clients and patients to provide excellent care. If you choose to bring your pets to WLVC you can trust that they will be in great hands with people who genuinely care and want to afford the best services possible. I am thankful for all that they did for Kala and I am happy that I can continue to work with them as I care for my other two cats.

Great experience! Doc and nurse there are just professional and lovely.OK. I am gonna edit my review. They never treat the cause of the symptoms. One of my cats had parasite and they knew it from the test but they never treat it properly. And my second cat caught the same after weeks. And they never gave me the test results in paper or via e-mail. After I asked for medical records, there are still no test results shown. They only told me over phone. So you can imagine how hard it is to memorize all the terms.They do care about you and your cat. But I just dont want my money down the drain any more.

The best vet in Chicago by far. Everyone is so nice and professional.

West Loop Veterinary Care is the best vet office you will find to take your beloved fur baby. I have been taking my dog Bruce there for almost two years after finding the office when I moved back to Chicago. Dr. Edwards has always been fabulous and is so gentle and you can tell she really cares about your pet like it is her own. The fear free environment has helped Bruce become more comfortable and relaxed at vet visits- what can he say, he loves peanut butter! Bruce has recently had some major medical issues and the team at West Loop has gone above and beyond to get him the care he needs, and moving quickly with procedures and appointments so as to not delay treatment with what is a serious matter. Dr. Larson is a great vet and surgeon and has done a great job with Bruces recent surgery, and I am more than appreciative of the great care he has given Bruce. All of the techs I have interacted with have been wonderful and knowledgeable, Cortney especially. A special shout out to her for carrying my 75lb Bruce all the way out to my car when he could not do it himself. I have recently moved to the suburbs for a short while, and I couldnt imagine bringing Bruce to another vet office, so we make the commute into and out of the city just for West Loops phenomenal vet care. We love West Loop!

Our two cats hate the vet, but everytime we go the quickly warm up to the kind Vets and Vet Techs!Its wonderful that they do have a couple of parking spots since we dont like walking .6 miles with our cats in carriers.I also love that there are two entrances so our cats dont have to run into dogs as well.My only complaint is that we are never told the price of treatments, visits, etc. Each time we go in we somehow end up spending hundreds of dollars. Hard not to pay for your furry friends though.

The doctors, vet techs, and staff are all friendly and knowledgeable. They practice low stress handling and have an excellent attention to detail.

I called inquiring about an appointment because our vet is full. The woman on the phone was very unprofessional and seemed extremely judgmental about the fact that we had gotten our dog from a breeder, she sounded almost appalled at how young she was. . . our dog is 6 months old.

We love West Loop Veterinary Care! They take the best care of our dog, are easy to reach, and have great hours. I can take Holiday in before or after work, or on the weekend. They can fit you in for an emergency and are great about reminders and proactive health care for your furry one. Also, a quick shout out to their vet techs who are truly animal people and care about making the experience the easiest possible for your pet.

I was denied to use the restroom while waiting for my cat !!!!

Love this place! Everyone is very caring (to pets AND nervous owners) and very good with the animals. One caveat- do not arrive early if you have pets that are nervous around other animals. West Loop Vet does a thriving business and there are frequently other pets in the waiting area.

Super-easy to get into now, with reserved parking out front (on Randolph, just west of Hasted). There was a $20 fee for an unscheduled visit, and the place is not cheap, but the staff is very attentive and involved. The surroundings are very urban chic, and the coffee they offer is excellent. I do find they are rather long to get lab results, but otherwise highly observant and intelligent.

The doctor and technician took time to work with our very anxious cat and make sure that we were comfortable with her care plan. They worked hard to minimize trauma for our cat and ensure she received the treatment she needed the same day. Such a caring and compassionate group, thank you West Loop Vet Team!

Always five stars. The staff here is exceptional. Not only do they treat they pets as if they were their own, the empathy for the owners is rare to find. I appreciate the above-and-beyond care and responses from Drs Osborne and Larsen for all they did for our boy.

I hadnt realized that I had never given these guys the five star review that they deserve. Weve been taking our dogs there since they opened. The staff there is unbelievable. Everyone understands how important that your pets are to you, but they also genuinely love animals and take extra steps to make sure that your pet is treated with love and care while there.

I just moved to the city and needed to find a new vet for my cat. I was easily able to make an appointment, and the staff was very friendly. Would definitely recommend!

10/10 would recommend!The location is easily located & convenient. The Facility is updated, clean & neat. The staff is always super nice, approachable, warm & welcoming - and most importantly knowledgeable! The care is professional yet gentle & overall top-notch!

My dog got into a little tussle (over a toy) with his good buddy. My 4 yr old Am-Staff/Boxergot a small puncture wound on his chest/neck area, so we went to get antibiotics.Dr Edwards and West Loop Veterinary Care were awesome!Very friendly, patient, and kind. My boy is healing like a champ due to their care.If you are ever in need of Vet services...Go see Dr Edwards! She has a wonderful “paw side” manner!! We give her 10 ⭐️‘s!!!Thank you!!Kerri and Oscar

We were able to get in the same day for a urgent check up on my dog that was not feeling well. The doctor got us in and out of there within 30 minutes which is typically the wait time at our normal vet. Very nice and friendly staff! Great experience and took great care of my pup!

Great place but recently we switched due to my dog barked at the Dr. and made her nervous. My dog has always been high anxiety and barks at every Dr but never beyond when they first enter the room. The last 2 times we were told to drug her before coming in. for the previous 7 yrs being a patient, we never had to and the former Vet had no issues with her. She was always nervous but he knew how to work with her and approach her slowly. The last 2 docs wanted to drug her and just wanted to be in and out. Left a bad taste in our mouth since she is already on Prozac and does not need more unnecessary drugs for a visit where she is nervous. They are also very expensive. Got a $1200-1700 quote for teeth cleaning and found another vet that we trust and it was $350. Crazy!

This team cares for my guy like he is one of their own family. Excellent service from the minute you walk in the door. Keep to their schedule (important!). And ease a worried parents mind. Highly recommend any Vet there. And despite the location, reserved parking right in front.

Love the care my dogs get here! The staff is warm and friendly and the clinical team takes the best care of my pups. Highly Recommend them!They had to change my appointment due to a conflict in their schedule and were very helpful in getting me an appointment in an efficient manner.

I recently moved to the city and my little dog is having a difficult adjusting. He has been very scared of everything. During a recent visit to West Loop Veterinary Care, the vet, Rebecca Edward, spent over 30 minutes going over some techniques to reduce my dogs anxiety and adjust to his new environment. She also provide resources for me to access for further help and information. Wow! She really took care and interest in my pet. The office staff was also very friendly and helpful. This clinic goes above and beyond!

Great first visit! This is my first puppy and Dr. Edwards & staff were so helpful and answered all my questions. No doubt my pup is already looking forward to her next appointment.

These folks have it down and early on knew exactly how to keep customers, pets and staff safe from the virus. Been a client for more than 15 years, excellent work Dr G & team!

Took my dog here for the first time last week. They were excellent, and really listened and answered all of my questions. They even followed up a couple of days later to see how he was feeling.

I was so pleased with the service and kindness of this vet clinic. Im a new puppy owner and my dog came to them with a series of issues, all of which they immediately took care of, explaining the process and procedures every step of the way. Andie loves her new vet and all the technicians who are helping her get better! We are so happy we found a great vet!

I absolutely love West Loop Veterinary Care! You can go in and see any doctor and know your pet is in great hands. I have been going to them for years!

We absolutely love West Loop Veterinary Care. We have been taking our puppy there for the past year and we cannot say enough wonderful things about the practice. The vets are fantastic, they really care about their patients, are exceptionally friendly, and always engage us in conversation about our pup, answering all of our questions and addressing any concerns. The staff is also just wonderful. They are very responsive both by email and phone. We have never had a problem getting an appointment and think their services are appropriately priced. The clinic is spotless, well-organized, and efficient. We have recommended West Loop Veterinary Care to many friends and will continue to do so!

Ive been taking my pets to WLV for over 8 years, and have never been disappointed. Whether its just a routine check-up/vaccine or a more serious issue, the team takes time to listen, research and determine the best possible treatment - they treat my pet as though they are their own. The entire staff is always friendly, professional, take great care of my furry kids, are always on time, whether my appointment is the first or the last of the day. The technicians and doctors are very empathetic, they recently guided us through a very tough experience with care and dignity. I always trust my pets with this team!

West Loop is the best! My dog has been going there since he was a pup. When my dog was 4, Dr. Larson successfully removed a mast cell tumor and I could not be happier with the outcome. Clean margins and no further treatment necessary. The vet techs there are also amazing! Everyone really cares about the animals and I recommend West Loop to anyone looking for a new vet.

Everyone is always so nice, so patient and so knowledgeable. Every person there takes the time to make you and your pet are comfortable. I’ll continue to go back again and again!

I would not trust anyplace else with my cat and you shouldnt either. They are always willing to take them to and answer my questions no matter how dumb they may seem. I never felt like i was ever being rushed out.

First visit to a vet since bringing home our 4 month old Australian Shepherd Flynn. Flynn is shy and scared in new environments with new people (and all dogs).Having picked a midday appointment, the center was quiet. The facilities were clean and both the technician and doctor were excellent in keeping Flynn calm and distracted during the examination and vaccinations. He did not whine or yelp once and was content with his treats throughout the whole process. The doctor listened to our concerns and did not enforce treatments we were unsure of (from breeders guidance) but provided a great overview on why they would recommend this treatment and giving the option to go for it on the next visit.Great first impression.

Tremendous vet practice. Multiple doctors, they actually timely return calls, do follow-up calls after visits and have embraced technology for scheduling and communication. Separate dog and cat entrances. Full service center with tremendous hours to suit the schedule. What a modern practice should be like on the technical side with an extra helping of compassion and caring from the doctors and staff.

I would like to preface by saying this is not my normal vet. I had two cats previously - 16 and 18 years old - who were established with an excellent and trustworthy vet. I had an urgent issue with my new(er) kitty on Sunday. One of two non animal hospital/truly emergent vets open on Sunday. After Rosco Village vet refused to allow an appointment Sunday, I landed here. Fantastic vet techs who I feel sincerely enjoyed my cat, provided excellent customer service, etc. Dr. Tierney also gave me a first good impression, though not a clear cut diagnosis or plan. I get that. I received a follow up call first thing this morning from a vet tech, Katie; who said she was not there yesterday. When asked if Finn was better, my response was no. I received surprise as the response. I wasn’t expecting an overnight miraculous recovery and have realistic expectations, being in (people) medicine. She told me she would have the doctor call me today. When I asked for my itemized statement, which I didn’t receive at check out Sunday, she said she was sending “now”. At 2 pm, no statement. I called and the gentleman I spoke to emailed it immediately. I was informed Dr. Tierney was alerted of the message to call. At 7:52, prior to the clinic closing at 8:00 pm, no call back from anyone. I’m a new client to this vet - and appreciate the early morning follow up call - but what is the point of that if you don’t actually care and follow through? I asked when my cat should return for follow up - no answer. I ask for educational material/instruction - nothing. I tell them my cat is not eating any of the expensive food they gave him and that I’m increasingly concerned this will create more issues aside from what I brought him for.My estimate also was around $200-300 on the low end and like $500-600$ on the high end. Bill was over $700. Subcutaneous fluid that I’ve had for my previous geriatric cats - more expensive than my regular vet. Costs in general not in line with local vets. Price isn’t a rate limiting factor, but if you are going to charge more than the norm, then your customer service should reflect that. It didn’t, in this case. Don’t pretend to care with a follow up call, and then not follow up. My cat is in worse shape than when I arrived there and I can’t even get a call back.