Hales has been great for our property. We’ve finally been able to get a lot of our construction projects completed since their team knows how to manage a project. Our manager has been able to help us prioritize future work and ensure we’re hitting the right areas first.

Installers called five minutes before earliest scheduled window. Arrived 10 minutes later. They were polite and efficient.

Hales has been the property management company for my building for the past year and they are SOOOO much better than the last company. I have yet to have a bad experience with any one of the team members and I always get a response within 24 hours. If you are thinking of switching to a new management company, stop thinking and start doing because you will not be disappointed.

Weve been using Hales Mgt for 16yrs, very well run organization if you are looking for condo assoc. mgt, recommend highly -

Great company to management your property very professional

This review is for Shanali Raza who assists with our property management. She stands out as she shows concern, follows up in a timely fashion and understands that our Board and owners are the customer. She is always positive and willing to do more if needed. If you are looking for the type of person to recruit, reward and retain - here is the profile. We are appreciative to have her assigned to our team.

I have been communicating various requests with Shanali for the past month. She is always prompt to respond, and does so in a friendly and professional manner. I appreciate working with her and Hales.

Hales, and particularly Travis Neville, have been excellent at addressing the various requests and issues that I have reached out to them with. I receive prompt replies and diligent resolutions. Having worked with previous property management companies in the past, I can confidently say that Hales is far superior when it comes to customer service and care, and to me that is should be the top commitment of any property management company.

Everyone at Hales has always responded promptly to all of our inquiries and requests. As the president of our HOA, I have appreciated the amount of useful information and professional guidance that our property manager has provided to us. I recommend Hales without reservation!

Our Building is managed by Hales, our Rep is Jeff, he is fantastic, very reliable, bring great value to using a management company, Jeff has helped our board every step of the way.

Great property management. Organized and response. Empathetic and professional. Updated tech and website. Great for condo associations.-board president.

We transitioned to Hales six months ago, and the difference has been amazing from our previous management company. Chrissy Gallan is professional, knowledgeable, and responsive. I would recommend Hales and Chrissy!

Andy proved to act professionally for his role as service provider with his handling of an emergency related to a possible gas leak at 1415 W Lunt Condo building, he responded promptly, managed the incident for proper communication and quick resolution, thank u, I felt assured of professional help from Andy, Thomas Kim, owner of 511/512.

In my time living in a building managed by Hales, as well as my tenure serving on the board of our buildings HOA - I have nothing but positive things to say about Hales. Our building manager - Jeff - is absolutely stellar. Hes responsive, friendly, competent, and goes above and beyond to ensure our building is taken care of and our HOA funds are efficiently spent. The rest of the Hales staff is friendly and responsive and I would recommend Hales to any building considering changing management.

Hales has been managing our condo building for several years now. Time and time again, demonstrate their professionalism and knowledge for all good things related to property management. Our last manger, Jacie, and all Hales team members are quick to respond and have well thought out solutions to building challenges, especially as it relates to masonry work. Great partners!

I needed paid assessment letter for the closing immediately and BJ was able to help me out in no time! Best customer service ever! Thank you so much!

My wife and I lived in a Hales-owned apartment for the past year and a half, until about a month ago. We loved our apartment—it was beautiful, well built, and well cared for. Whenever we had requests, the Hales team was always extremely quick to respond, thorough, and really helpful and friendly. Thanks so much for making our apartment such a great home to live in.

Our building just switched to Hales a few months ago and they have been nothing but professional and most important in this business responsive. You generally only get in touch with a management company when there is a problem and they understand their role in that and are responsive and understanding. The difference between them and our previous company is night and day. Highly recommend condo associations consider Hales when looking for a management company, shout out to Jacie who handles our buildings, she is professional and very customer oriented.

We’ve had Hales managing our property for years and most recently worked with Michelle and Rachel who are great. Tina is our new manager and we are very impressed with how much she’s done in under 2 months. We appreciate her level of professionalism and hope she never leaves us!

Im a current condo association board president and work often with Hales Property Management. They are very professional with strong communications to the residents. Hales has helped with several capital projects and has been able to offer guidance during vendor reviews and acceptance. Highly recommend!

I have been working with Hales for over a year and a half and had a great experience with Jacie and Joey and Hales team in general. Their communication is great, clients love them and would highly recommend this company for property management services. Best company I have worked with in Chicago.

Our condominium building is a 42-unit mixed use mid-rise in the West Loop and we have utilized Hales Property Management as our service provider for the past 2.5 years. Specifically, our building’s assigned direct contact was Jacqulin the first two years, and Kristin currently and over the past 6 months or so. I wanted to share with others, and especially those who may serve on condo boards, how well-served we have been from working with Hales, by Jacqulin and Kristin and the whole Hales team. Professionalism, responsiveness, and good judgment are just some of the many positive traits that characterize our experience with Hales. Our condo association has had to deal with the typical challenges as well as some that perhaps might be considered atypical, and Hales has been outstanding. Great work Hales and Thank You!

Present contractor for Hales Mgmt. Got to say they really care and take precautions maintaining their buildings. Kevin and staff made communication easy to get work done. Thanks!!!

Ive had such an incredibly great experience with everyone at Hales. They all respond very quickly, professionally and with sincere interest in resolving the problem Im contacting them about. I had an issue come up that was very time sensitive recently and Joey R was an absolute superstar. He stayed in touch with me throughout the day to discuss the specific issue and assured me it was being handled as he kept me up to date. He followed up with me by phone if my call went to his vm.As promised he resolved the issue by end of day to my complete satisfaction. I was so relieved and grateful. He went way above and beyond and was really pleasant in every interaction. Freaking fantastic customer service.

We recently switched over to Hales Property Management from another firm that was just collecting a pay check. The property manager assigned to us, Joey, has been exceptional from the get go. He is quick to respond and provides valuable information when the board has a question. Very happy with the service so far, and look forward to a great relationship between the association and Hales.

I have partnered with Hales for years and can say they are extremely reliable. They have always been extremely responsive to any and all concerns. Andriy is easy to reach and is a great problem solver. Highly recommend !!

Long story short I had an issue with a package delivery and Andy came to the rescue. He was cordial, professional and prompt. He was able to meet me in less than 10 minutes on very short notice and helped me locate a package that was delivered to the wrong address. Literally saved my day. Amazing customer service. Thank you Andy!

My condo association recently switched over to Hales after a terrible experience with a rival property management company. Joey Reyes has been a dream!We went from having a disorganized board with no association meetings, non-existent manager to owner communications, and negative reserves to scheduled association meetings and votes, constant and timely communication from management, and a healthy HOA budget.Thank you for saving this sinking little ship we call home!

I am the President of a small 6 unit newly renovated condo building in Bronzeville on the Southside and was informed by Shawn that Hales does not manage in my area. When ask why, he could give me a definitive answer and simply stated we do not manage in that area. I think I know the answer.EDIT 2/28/20I received a heart felt apology voicemail from owner Rebecca Hales explaining that the response I received came from a newly hired employee still in training and not fully ready to address customer calls. I appreciate her apology and explanation and I look forward to speaking with her in reference to a quote soon.

Update:I received three calls from Hales. First, was to inform me by the building manager about how they needed to follow procedures. Understood. The second was more to directly address my issue. The call went as well as any call could go. Without getting into specifics, I was told the issue is being taken seriously, they are looking to work with all parties involved to resolve the issue, there is awareness at all levels of their organization, and they empathize with the situation. I do appreciate the call, the sensitivity and directness of the conversation, and the prioritization of what may seem like a small issue (though they never belittled the issue at all, rather the opposite) and during a time when we/ they (as a small business with staff) are being dramatically impacted given our current shelter-in situation. The third was to provide an update of what is in process.Original:I am quite disappointed about a specific issue: removal and disposal of a lockbox that I had registered with the previous management company.Hales took over property management. They only communicate with unit owners not renters- which is their prerogative. At some point, they decided to remove all key lockboxes surrounding the building. When I moved into the building I received permission from the landlord and later with the building (through the property management company) to place a lockbox. I used this lockbox as a backup in case I left my keys in my unit, vehicle or lost my keys. I needed to use the lockbox and it was no longer there. The gate it was attached to was not replaced, cut, etc. So clearly my box was removed. When I followed up:1. I asked my landlord who in turn asked a) the management company about the lockbox issue and b) also asked me to follow up with them directly. We were told the lockbox policy and changed and all nonrealtor lockboxes were removed. My issue is not with the Hale only communicating with owners or working to change the policy. Its a lack of notification and then the destruction of personal property.2. When I followed up per my landlords request, I was told I was not allowed to communicate with the management company. Till this point, I was not aware of this policy. I complied.3. With the change of the lockbox policy, no signs were posted, no letters or notices were distributed to residents despite previous community issues (garage repairs, etc.).4. My lockbox had my phone number on it and I was never called.Yet, they cut off a lockbox without direct notification. The lockbox and keys cost about $85. They have done nothing to own up to the issue or rectify it. A very disappointing situation.

Hales Property Management is one of the premier property management companies in Chicago. They have a professional staff that is responsive, friendly, and knowledgeable in all facets of the industry. Keith, Barbara and Mary Lou are awesome!As the President of a 56 unit condo building in West Town, Hales has helped us to 1) streamline our records and accounting procedures, 2) bring us into compliance with city codes and state statutes, 3) introduce us to a wide network of contractors and vendors 4) install a security system and 5) greatly improve the appearance and feel of the building. They are not the cheapest management co. around, but worth the the investment.I recommend Hales Property Management to any condo association or rental property owner.

I have had a couple experiences that were not so good. And, some issues still not addressed.

Issue with replacing hallway lights has been addressed.

I was getting a package from the mail room in my building when I encountered a short white red haired man, wearing a polo with a hales logo gave me a look as if I wasn’t suppose to be there. Myself being black living in a Gold Coast building I’m use to discrimination but certainly won’t tolerate it from other residents mind you a company who is suppose to work for me.After asking the man what his problem was I returned to my unit. 20 mins later the police were knocking on my door. The employee from hales had called the cops on me for being black in my own building.Do not give this company your money!

Same as previous reviewers. Horrible experience. Untrained staff, not familiar with building by-laws and rules. No need to know them by heart but why dont they read them before they answer requests incorrectly? Assess fines without hesitation which then need to be disputed and corrected. Do not take any accountability. Some staff are rude, not all, but some.They create more work for the board and owners. I can just copy previous review. No meeting minutes, erroneous fines, bad communication (forced through the portal and then deleted). Really prefer to talk to our property manager not the portal which we dont have access to 24/7 the way you do and the person that responds is not even our property manager (or knowledgeable, seemingly untrained). Very upsetting.

I am president of a condo association that recently completed an exhaustive search to a new management company for our 149 unit high rise. We were long overdue for a change, as our old management company was unresponsive and generally mismanaged the building. We interviewed 4 companies and eventually chose Hales. We found the to be responsive, transparent, knowledgeable and committed to service during the interview process, and I have nothing but praise for them since they have taken over the management of our building. So far they have been able to move maintenance and repair projects that had stagnated for months forward to completion quickly and competently. Our community manager, Steven Walters is always quick to respond to questions or concerns, and the company overall has in a few short months found ways to save us money, streamline revenue collection and solve a legal issue. I cannot recommend them strongly enough.Jennifer R.

Hales Property Management manages our condo building. They are communicative and courteous. The manager is easy to reach and can field any and all questions. I also really appreciate that they have a solid online system to pay assessments, review condo docs, and communicate with the whole building. Great management company!

Not good. We hired them for condo management and they made a lot of promises that were never delivered. They do not schedule or distribute meeting minutes or financials. They implement erroneous fines and charges. They are rather uncommunicative and unprofessional. We have had several property managers. I could never recommend a company like this, not even to my worst enemy. They are that bad. If I could give them 0 stars, I would.In response to Keith: Keith, I have personally contacted you and you did not return my phone calls nor my e-mails. In fact, you ignored me purposefully. The same thing happened with the then property manager. And you pride yourself on communication. Ha! Your employment picks leave a lot to be desired. Your online portal is a joke and nobody uses it. Why it costs upwards of $250 per association to set up is unknown. Your company is not transparent at all. You thrive on keeping things secret from unit owners because it benefits your company financially. Furthermore, you push associations to fine owners when they dont fall in line with your thinking instead of having them work it out themselves. Why? Because then your company gets to charge by the hour to help figure it out. Look, we are all fully aware of the type of business you run. Any opportunity you get to nickel and dime associations, you will take.

This company has been great. I have been a tenant for 2 years and they have always been there to fix any problems that arise in a timely manner. Our grounds are always well manicured and everyone I have dealt with has been a pleasure to deal with. Keep up the good work.

Do not hire Hales. They have not interest in the personal safety or protection of personal property of unit owners. Moreover, they abuse their power as management and exercise unwarranted authority and power over unit owners that is without question, outside theyre jurisdiction and mostly definitely outside their authority under the condo association service agreement. I say this as an attorney with an intricate knowledge of the law and my civil rights. They are willing to entertain the childish and petty complaints of bored unit owners over lobby furniture, but will literally hang up on you if you have a complaint concerning your safety and security, or please for support and requests for information they obtain concerning instances of vandalism and threats. They operate as an autonomy without the acceptance or permission of a majority of unit owners in direct violation of the Illinois Property Condominium Act. So, unless you want to feel governed under a dictatorship and silenced of your civil rights, I suggest you steer clear of these folks.OH, and as I can see that Hales likes to respond to these negative posts with denial of knowing the individual who posting, I can 10000% guarantee that is not the case here. I just got of the phone with my buidlings rep from Hales after being robbed, or should I say she hung up on me.

I came to here to give an honest review of Hales Property Management (not good) however as soon as I got to the site I noticed that there are about 20 reviews all 5 star and all in the last 3 weeks. This is so obviously phony. This does not surprise me at all, WHAT A SHAM!. The service and promises that we received from Hales were absolutely false. I am not the only one our board that is under happy with these guys and we are working to find a new management company ASAP. They promise it all and do not deliver. Hales never has any idea what’s going on, there seems to be unusually high turnover and I never hear back!So no, these fake reviews do not surprise me at all. Just look at George R’s review “Im being bribed by offer of free coffee, oh well. I LOVE YOU, HALES”. What an absolute joke. Need I say more?

I would Rate Hales at 4.5 stars but thats not an option so I rounded up :)... Hales responds quickly to any needs or requests I may have. Im a new home owner so any questions I have had they have answered in full and courteously. Its been a big help. Recently the assessments went up in costs but I know thats because they want to add on to our amazing roof top deck in the near future!!

I am extremely satisfied with Hales Property Management. I loved their winter homeowners tips emailed during this brutal weather. I appreciate their quick response when I have questions. They also continuously work to improve my investment; everything from carpet cleanings to pest control.

Chrissy has helped me tremendously. Now we have a great contact at Hales. The staff continues to be supportive in every way during these hard times 3-9-21

Steven has been very attentive at our property. Hes always available and on hand when needed. I just came into this condo association last year and am satisfied with what Ive seen so far.

Ive been the board President of my association for nearly 10 years. At one point we became so frustrated with the various management companies that we turned to self management. I was so grateful to Keith and his team to relieve me of the day to day operations! His background in engineering and his no nonsense approach to dealing with repairs was a gift. He and his team are fantastic in helping deal with unruly owners or tenants. Hales does the job and does it very well. Highly recommended!!

I met Keith Hales when he was starting up his property management company. He was referred to me and acting as the President of the 1865 N. Winnebago Condo Association, I was charged with taking the property from in the red to having a budget surplus and addressing key building maintenance. Keith worked closely with me to guide us through the process and managed all the projects. I have been referring Hales since then. Dan Lipton, Broker Associate, Lipton Realty Group at @properties

Repeated requests from our landlord for the management company to take action and nothing has been done. We have begun calling them directly and they claim a different representative is now responsible for the building and that person is conveniently not in the office. We have been living with a rat for months now, chewing on the interior of kitchen cabinets and defecating in the sump closet.

If you are part of a large Owner occupied HOA currently interviewing mgmt companies, then I STRONGLY recommend you meet with Hales Property Mgmt company. And more specifically, ask to speak with their Director of Operations, Mr. Steven Walters! He embodies what you ideally think of when entrusting a property manager to look over a large owner occupied HOA. Our 40 plus condo association switched over a few years ago to Steven Walter @ Hales Mgmt and have received first class service from the start. Steven’s responsiveness, communication & Professionalism is unmatched by anyone we have ever worked with during our time here. Their company continues to be recognized for all of the accolades in the Property management community for a reason, and am willing to bet that Steven played a major hand in that. Top notch customer service.

We switched over last year to Hales. Have a 4 unit building and we just didnt want to deal with managing it ourselves. There was some misunderstandings from our end at first but Hales has been very responsive and easy to work with. Really appreciate the effort that they have shown in addressing our concerns.

Hales had been our building management for a couple of years now. The previous managment was fraudulent and a crook. Hales manage to fix whats wrong with our building. Our property manager Jacquilin is a very detailed person. Theres an on call person for off hours and very accessible. Now our building is in great shape plus we got a good amount of financial reserves for any building expense. We have a regular meeting with the management and they provide a detailed accounting for all expenses made. Love them!Lorenzo from Claremont Lofts.

Excellent management company. We are kept up-to-date via their website of any happenings plus the newsletter is full of timely and useful information. Association fees are handled via the website, too. They get our approval!

We moved from Phoenix Rising to Hales Property Management. The difference is night and day. Besides the fact the Phoenix Rising literally stole money from our associations account, our new rep, Robert Bostick, is a complete professional. He is very hands on, organized and full of suggestions. It is a pleasure working with him. Would strongly recommend Hales and Robert in particular.

Hales Property Management is a pleasure to work with. They manage the condo building I live in and have done a great job since day 1! They are very responsive, informative, and helpful.

Hales Property Management is very organized management company. Now the place around the building is looking well after long winter. I hope the company will be the same organized in the future like now.

Hales Property Management has been managing my condo building for several years now. They are prompt when replying to concerns or complaints, and the building maintenance is excellent. Their online system is very easy to use.

Very responsive. Professional.

Ive always had a positive experience dealing with Hales folks. Theyre very professional and courteous and Id recommend them for anyone.

Mary Ann deserves a raise. I had some issues with my first month of living with Hales Property. I was pretty upset and angry with the situations. She reached out to me and took the time to give me clarification. Everything is good now, Mary Ann is the best.

We have been using Hales Property Management to service our properties for several years and have always received great service. Keith and his team are true professionals that are responsive and understanding of our needs.

Hales is the most poorly run management company I have ever had to deal with. Ive seen section 8 buildings with better management

Hales has been managing our building for over a year and so far, its been a great experience with them. Our property managers, Barbara and Steven are responsive, helpful and quick.

Hales Property Management is literally the shadiest and worst company Ive ever had to deal with. The owner, Keith, and his company consistently pulled exorbitant charges from our budget and were incompetent when it came to managing our projects.We moved into our 6-unit condo building in mid-2013, which was already being managed by Hales. When we started digging into the budgets, we noticed there were multiple checks that Hales was writing to themselves coming from our account that they were managing. When we asked them what these clandestine charges entailed, everything we were told was ridiculous. We were consistently being charged $300/yr for stamps, envelopes and copies in an age where everything is paid online and I cannot recall having one copy or piece of mail sent to us. We were also being charged $250 for snow salt (a quick online check showed that a A 50 lb bag of rock salt that would last any building an entire season is $7.77), on top of the hourly fee that we paid for snow removal. Additionally, Hales wrote themselves an $891 check for renegotiating our insurance policy. Negotiating our yearly policy was clearly something that was in our contract and part of what we paid them a monthly fee to do, so the fact that they took it upon themselves to pay themselves another $891 is absurd and immoral. These are just some of the examples of them taking money from us, but the list goes on-and-on.In addition to all the money that Hales was taking from us, they would also raise their annual management fee 10% every year without making that clear to the Board. In 2014, we raised our annual HOA fees 7.5% to account for inflation in the market, but didnt realize Hales had increased their monthly payment by 10%, so all of our incremental money that we were supposed to use to pay bills and build up our reserves went to them. Hales did not help us deposit one dollar into our Reserves in over 2.5 years of working with them since they basically use every last penny of your budget by writing themselves checks for erroneous charges. So while they might appear cheaper than their competitors, they certainly wont be when you realize that each year they raise their fee by 10% or more and they are gradually taking thousands of dollars from you over the course of your contract.Since cutting ties with Hales in July, our HOA has already saved over two thousand dollars in less than three months. Weve also negotiated lower pricing on some of our monthly services, which is laughable since you would think that favorable pricing would be the one thing that having a property management company would for sure get you.Im sure Keith will comment on this post with some lame excuse or accusatory statement, but just know that he is full of it. Whatever you do, stay clear of this company. You will be happy you did.

Love Hales! Keith is an excellent property manager and I would highly recommend them.

Weve used Hales for many years and are incredibly satisfied with the professionalism and responsiveness of everyone there.

Weve been working with Hales Property Management for the past 3 years and its been a great experience. They always answer the phone, respond to building issues and are very professional. A+!

We have been working with Hales Property Management for years and they are great and have always been ahead of any issues we might face.

Hales does an excelent job maintaining the property I own they always stay on top making sure my tenants are taken care of and keep the property amintaned as if it was their own

We use Hales Property Management in our building. They are quick and get to the bottom of issues reported.

I reached out to Hales Property Management to inquire about property management services and I told them that one of the issues we were having was that no one volunteered to replace bulbs in our hallways and common areas. As a result, these areas were often dimly lit or not lit at all, creating a potentially unsafe environment. We used incandescent and fluorescent bulbs in our building since LED’s were far more expensive. I quickly received a response, telling me that ComEd has an LED program for condo buildings. Hales then took care of arranging for a contractor to change out all of our common area bulbs to LED’s at no cost to the Association! Once scheduled, it only took them a couple hours to complete. I’m not sure how many other management companies would do this for free for a potential client. I would definitely recommend them highly.

I have been on the Board of Casa Bonita Condos the last 4 years and an owner for 19 years. We have had several management companiers in the past that often times did not fit the needs of our vintage building. Hales comes in with a no nonesense approach to managing this bldg.They have quick responses to issues discussed and needed answers at our monthly board meeting and we like their interaction with our staff. We also like the engineering background experience of this vital, young team.

Hales has been our property management firm for about 7 years. They have always worked very efficiently in handling all matters for us, keeping our property well managed and looking great, and helping us maintain a healthy budget which considering the times makes us feel confident in our investment.

I am a Board member of the association that Hales Property Management, Inc. (HPM) currently serves. We were disappointed with the services provided by our previous property manager, and decided to hire HPM after a meeting with Keith and the proposed property manager. Since HPM has taken over, we have seen a marked improvement in responsiveness and quality of services!I would highly recommend HPM to anyone seeking a professional property manager.

Im being bribed by offer of free coffee, oh well. I LOVE YOU, HALES

Love your helpful hints, great advice, and timely insights

I get really useful information from Hales Property Management!

Incompetent. unethical. rude.

Worst property management company ever.

Very professional and their newsletter is one that I actually read!

Great MGMT company