Great service staff was friendly and honest about wait time. Its back to school time so wait was a longer than normal. Totally understandable.Their price was reasonable and affordable. My tech, Ryan R. came out and explained what was done and what steps to take to protect the work done. Definitely will recommend and use if I need to again.

It was a great place to get my laptop fix even though insurance wasnt covering it they working with me and get it expedited

They were really great. Replaced almost my whole phone to fix the issue and all in under 3 hours!

The screen on my Phone 11shattered and when I contacted Verizon they reached out to UbreakIfix to service my need. The communication and efficiency was top notch. Quinn was professional and extremely patient with someone who doesn’t know a lot about her phone. I highly recommend this company!!!

Had the backlight in my laptop go out and they fixed it no charge - apparently it was a loose cable and an easy fix. So I was super appreciative of that!Reason for 4 stars instead of 5 is because I dropped off on a Wednesday morning and I was told I’d get a call back the next day. When I called to check on it at like 2:30PM the next day, I mentioned I hadn’t heard back yet and was just wondering where it’s at and the guy goes “well it’s only halfway through the day, so we still have until 8 to call you.” And then they still didn’t call back that day lol.

Great team. I brought Pixel 3. The battery was not good. Cleaned the port, were super nice and polite and did not even charge me for this. Definitely recommend these guys to everyone.

It took a while but they were the only place to repair my galaxy s20. Great customer service too.

Top notch customer service! Very friendly. Super fast. Quality craftsmanship. Oh, and the price was right!

I was attended to quickly, awesome customer service and amazing job done. They have the know- how when it comes to phone, laptops,computers, etc.and I will recommend uBreakiFix anytime.

Excellent service. Problem is solved. Reputable company from what I can see.

Extremely unsatisfied. They told me they are gonna have the screen for my sister’s phone by Thursday/Friday and they’ll call me once they get it. Nobody called back. I called them on Friday evening, they said Saturday. Nobody called back. On Monday they told me they don’t have the new screen yet. On Tuesday I finally got to talk to somebody who told me I can bring the phone in. After I left the phone they called me (first time calling me back) and told me that the screen they ordered does not work with the phone. Now they ask for an extra week and extra charge. I am not going back to this place ever again.

So I had an appointment today at 4pm. I had additional questions so I decided to call and they have two separate numbers which is confusing. But regardless their website says they open at 10am. So I called around 10:30. I called both numbers a total of 10 times today. No answers. So I decided to drive over to check it out that was about 1pm. They had their lights off and their doors shut. I waited maybe 20 minutes to see if maybe someone walked in to open it up or something but nothing. I wasted a $10 off coupon on top of that. If I could give zero stars I would! Don’t go there!

They were quick to analyze my problem, were honest and forthright. I will not hesitate to do business with them again.

Ibroketheybrokemore - absolutely terrible customer service. They claim to be a franchise so despite breaking my phone, they refused to work with corporate and help me out here. DO NOT GO TO THIS LOCATION. The manager is the WORST. Jorge is great though.

Ryan was awesome. I stopped in and got my iPhone screen fixed in less than an hour. He was very patient and polite. Whew...thank you

Very professional and quick help for all sorts of issues. Highly recommend

I came in to get the battery replaced on my phone. Got it back working like new in about two hours for a good price.While I was there, I observed one employee (guy with red hair) act incredibly patient and polite with a customer who had a specific problem that sounded more like it needed police intervention than a tech solution. There was clearly nothing he could do to help her but he remained friendly and patient and offered what suggestions he could.He appeared to have been left alone up front and when another employee came in he got right to work helping to bring down the length of the line outside. For a couple of young guys, those two did a stellar job handling both tricky customers and a surge of people coming in at once. Ill definitely use ubreakifix in the future!

I was about to smash my phone due to frustration. The button used for on/off and camera broke off. For over 2 months, I had to turn my phone on by jump starting it with a safety pin. I found uBreakiFix via Google. The repairman had it fixed in exactly 2 minutes. The next surprise was no charge!! Made my entire week!! I highly reccomend them, and I will use them for any further issues I have with my phone. Thank you uBreakiFix, Im smiling again!!

My phone galaxy s9+ phone kept crashing apps for 2 days but the guy fixed it in just 1min, I really mean 1min. And for free. The best place ever. Highly recommended 👌

Fast, and professional, however never received the black case,that was on back order.

Got my 5 year old laptop fixed for cracked front cover/ hinge. Very prompt and professional service. Would highly recommend this spot.

Called sunday about battery replacement and instead of telling me they didnt have it in stock, waited till i came into store, and would be tuesday till it was fixed.Tuesday, no work at all on phone and no one contacted me to explain. Same for today when i came to get phone and was asked if i knew they didnt have the part.I had called hours earlier and was put on hold for like 10 mins before i hung up.Dont know how everyone else gets such great service, but this is typical of chicago.

Good work and they guarantee it for 30 days

The tech Christian was awesome great customer service

Fantastic service. Fast and great communication.

Good customer service.My laptop was very slow and they returned it to me as new, with no charges to fix it .

Yes this is a large chain posing as a small business with true customer service.very professional with just the right touch of friendliness.They assigned a finish time and were most prompt.No excuses,no extra charges,No selling something you may or may not need.I left feeling good with a smile.Good job.

Great price, works with insurance fast service...

The service was great and fast and affordable!!!

Great service professionalism very customer service professionalism dies good follow up Very we Good jobs but one of staff has to be careful of his knowledge information that he provides to customers making sure Accurate information another staff had to Go behind him correct IN ACCURATE information

Very quick fix when it came to my phone screen breaking off.

Thanks you made my phone 📱 new again. It was quickly repaired.

Fast and professional service. My phone was repaired in less than 15 minutes and the gentleman did not charge me. He said He only had to clean out the charging outlet where rice ad gotten in.After my phone had gotten wet. He made my day excellent customer service

1 star is being generous. Maybe it was a bad day for Cory & George; because their customer service did not live up to the great reviews that led me to visit their store in the first place. I will never visit this store or the others again.

You guys were courteous, and helpful. The problem was quickly diagnosed and fixed. I would definitely recommend you guys to people

They fixed my Dell computer, the power insert was loose needed to be replaced. Gave them my computer Tuesday afternoon had it back Thursday evening. Been operating good since, was able to update software no complaints. Also repair comes with a 90 day warranty.

Jorge and Tom were helpful and kind while I was having a very bad day coping with my cell service provider. My phone was fixed in four hours and they saved my trade in value!

ABSOLUTELY AMAZING TEAM ...GREAT LOCATION WILLING AND READY TO HELP.

I called seeking data recovery per the google search. I saw all of these top reviews. They didnt pick up the phone but the call was transferred to Corporate who told me they do data recovery even if the computer wont come on, they could try: if it isnt too corrupted it might work. I drive to this place and they said they dont do that. Jeez, cant trust that Google search. This place likes to fix baby stuff.

Great place for phone repair cracked my screen on my galaxy note 20 it was fixed in 2 hours and they give a law enforcement discount.

They are good honest people with a genuine desire to provide the best service to their customers.

It was a wonderful experience to go there. They were kind, polite professional.

They were very Professional & they know their Stuff!👏🏽👍🏾

These folks are quick, efficient and prices are reasonable. 10/10.

Documented reviewDate: Saturday 04/24/2021, time 12.10 pm: location: 1240 s canal street Chicago, IL 60607I left my laptop (Macbook 2017) with them for charging port repair. They called me 2 days after and said it is (unrepairable) and to come get it back.When I came to the front desk guy gave it to me with a smile, when I was going through the store door I took a close look at it, I noticed three missing screws as in the pictures attached here, so I turned to the front desk guy and showed him, the technician from the room inside heard me asking about the missing screws and he said (it came like this), I told him that this laptop has never been opened, he said while still inside( I didn’t say it was open, it just came like this) which is a straightforward lie as I do take pictures before and after I give any device to repair (learned that the hard way before)I am not sure what else was missing other than screws from inside, but I assure you that I will follow up on this and will escalate it to legal actions as I have pictures before and after and he is simply lying.In conclusion I don’t know if they are good or bad, I only know for a fact the technician that was there (at 12.10 pm CST at the branch located at 1240 s canal street, in chicago Illinois, 60607) was simply lying about the screws, and I will follow to see what else is missing inside, and I will keep followingSincere advice, don’t use Ubreakifix services for your your device protection, at least if you are willing to risk it, do not use their branch located at (1240 s canal street, in chicago Illinois, 60607)Also I will be checking officially if the motherboard that they said it is (unrepairable) is the same one (same part number) that claws originally in the laptop or no, if they lied in the screws, they will lie on what’s inside, will keep escalating and updating the post

Very helpful...I highly recommend this store.

Quick awesome Friendly amazing job on making my fone look new again

Dont know what to do. No good service here

They are doing their best with social distancing and keeping customers safe along with fixing phones. They will always work with you and have the best customer service. Fully reccomend this place

Made an appointment here to fix my phone screen and when I called ahead to check in on my appointment they told me they didn’t take appointments anymore (even though the website let me make one).On top of that their customer service when I called ahead sounded annoyed when it was their error in the first place with not removing appointments as an option. Not planning to use them after that experience.

Great service and fast delivery times

These guys are so nice!! They are honest about expectations, then ended up going way above expectations. Theyre honest about price upfront and for a simple reboot its totally affordable. Could not be happier with their service. Im glad to see these guys have somes some Google reviews :)

Love the fast service.Very nice people!

Friendly and knowledgeable staff

Quality work and friendly people. Ive had a couple of devices repaired, and the work has always been satisfactory

This place was amazing! Though Im from out of town it was well worth the drive. During the pandemic they still remained open and were very fast working. I appreciate their hard work and I am very happy my phone was fixed in such short notice in such a short amount of time. 5 stars!

Took my sons Xbox one to get fixed needed a hard restart, which was only a few seconds to fix and charged me nothing

Way over priced they only want to work on I phones

Everything regarding the work to be done was delivered as promised for a reasonable price. I highly recommend this company.

Fantastic staff, very knowledgeable and friendly. Also timely fixes/updates

When everyone hit me with 350 _400 for a broken screen on a N 20 these guys hooked me up with a great price and offered same day or next day pick up. I know where Im going next time I need a repair for sure. I got it back looking brand new again

Quality service 👍

After making a mistake on the original repair, George the manager and Corey a team member were awesome at rectifying the solution. As a business owner myself, the true value of having great people is when something goes wrong and the are able to turn a negative into a positive. Highly recommend.

My phone was fixed within a few hrs. It looked just as new. They were very professional and polite. If you ever need anything in the future for a quick fix up this is definitely the place.

Super helpful and professional.

Quinn was amazing!!! Fixed my iPhone 11 pro max screen in 10minutes AT MY WORK let me say that again He came to my place of employment was 1 hour early NOT late 1 hour early asked if it was convenient grabbed my phone made it like new in 10minutes and done! Awesome!

Great experience! I went in for an issue with my phone volume. They were able to diagnose and repair the problem in less than 30 minutes. This was my second time using their services and I highly recommend them.

Quick work great price. I got the budget liquid screen protector for my new iPhone 12 Pro Max

I had a hairline cracked screen and didnt know it until the phone was malfunctioning on its own.YBIF came through on time! Great same day service, fast, prompt and 90 days warranty. I can not complain

George was very helpful and I highly recommend this place.

Hey Hey, they fixed my S20 in less than 3 hours

Arturo did a good job repairing my phone which is a Blackberry.

Great customer service and very efficient service with my phone. Answered all of my questions and even gave me a helpful suggestion.

Great job at the repair and super fast! - in 2020In July of 2021 - I had to have my cracked screen replaced again this summer. I had it replaced a couple weeks ago, but was still having problems with phone calls and other phone usage. They told me to come back and they would take care of it for me.I purchased a replacement phone via amazon, and brought it with me when I went back for my other issues. They were kind enough to replace the motherboard from the new phone to my old one so I would have to deal with the hassle of transferring my data, and the worry of losing my data. They didnt charge me for this service. They were courteous and fast. I will always return here for future repairs and cannot recommend them enough.Thank you Arturo!

Fixed my issue and was less than the estimate

My boyfriend and I went into the store to see if we could get his phone fixed. Alex was there to greet us! Alex did an incredible job helping us out. He was very polite, patient and very knowledgeable. He found a solution and we couldn’t be happier!

Great professional service in successfully fixing my phone.

My phone looks completely new and I have no problem after I received my phone. I waited 3 days after I received my phone to experience the service and quality.

Amazing service and experience as always

Brought my computer in for repair and Kory helped me from start to finish. The computer wasnt be able to be saved, no fault of his own, but the data were, and he beat his estimated turnaround time. A great experience considering the circumstances and I would highly recommend this place to others.

Extremely professional and helpful

My phone was broken. It is an uncommon brand, and they refused to even attempt to fix it, saying it would be too risky and they could damage it. But the phone was already completely dead! I dont understand the logic of these people. So what if theres a risk it gets damaged further, its destined for the garbage anyway!

I am extremely satisfied with both customer service and repair. I initially called and spoke with a rep by the name of Tim (I believe) who was polite and he was able to give me a quote over the phone for the issue I presented with my tablet.(Approx $20) Upon arrival, there was no wait, and the store was clean. I was immediately greeted by a store rep (Corey) who listened to the issue I had with my tablet. (It was stuck in loading screen) He immediately diagnosed the issue as a software glitch and did a QUICK factory reset, and explained to me what to do on my own should I encounter the issue at home. I was in and out in 15mins! I initially went to Geek Squad and they quoted me $200 but ended up telling me they were unable to help me because my device was encrypted. They refered me to this company who literally solved the issue with a simple press of a few buttons I could have done at home...Im in disbelief that Geek Squad didnt know how to fix this simple issue and upcharged soo much! I am glad that they referred me here. I will now give this place business with any of my device issues from here on out and recommend others! I can tell they are genuine, knowledgable, and not money hungry and arent trying to get over on customers! My only regret is that I didnt know about this place BEFORE I left my laptop with Geek squad for repair when I clearly should have brought it here! Thank you all.

Went in to get my sons iPad fixed, they fixed it in the matter of 5mins & didn’t even charge me. Amazing!

Fantastic job repairing my phone for the local heros initiative. Very fast and prompt service. Will come back for future phone repairs

My partner had dropped his truck while getting into his semi truck and ran over it and they were able to fix it and get it looking like new. I appreciate the updates and would definitely recommend this location to anyone!

I came here when my phones SIM card was dislodged and was immediately helped and the phone fixed. In and out in 90 seconds. Professional, friendly service that was super fast!

Went to get my Samsung phone looked at after another shop messed it up. New screen but phone couldnt recognize the camera or sim card. Ryan specifically was able to take a couple hours to reorganize the insides of my phone. Didnt charge me a cent. Will always go to ubreakifix for electronic repairs now.

I came into the store to fix my screen because it shattered and I could not use my phone. I took it to this store and they told me it would be a two hour wait to fix. So I gave them my code so they could fix without having me to be there. Big mistake. I came back and started looking thru my apps to find out that someone was trying to access my bank and credit accounts. I use biometrics, so I had to log in with my passwords and reset the biometrics to each app. Not cool at all.

My gameplay started going slow; just upgraded to 1 Gig bandwidth.. Sigh I knew my 1Tb hd was going bad. Looked then up on the internet, got my quote and made my appt. My ps4 was backup and running again in one day! Got a courtesy call tell me the problem and the fix, picked it up in 30 mikes!!! OUTSTANDING JOB FELLAS!! THANK YOU FOR FIXING MY BUBALA!!..LOL!

I updated my review to 4 due the owner responding very quickly and showed great customer service.I really like uBreakiFix as my trusted place to go. And hopefully my next experience will meet my expectations of such a great place.Kudos to Alex who is one of the nicest and smartest people.Dear uBreakiFixI REACHED before closure with a fraction of minutes, I understand its the end of the day and closing a bit earlier is a plus, but for me and many others we work from 8 to 5 and sometimes 6, and i reached the store before 7 and the lights were already out and couldnt pick up my sisters phone to send out with her husband who is traveling later today. Sorry for the one star and understand it was close to closure time. But i was only picking up and was ready to pay cash.I usually like your service but was upset that i couldnt be attended in the last minute.

The best uBreakiFix store in Chicago! The guys were super knowledgeable and helpful! I called several other stores and the customer service lacked! This one is a gem! Thank you

I love this place it is a lifesaver. The owner I believe is very professional and their pricing is reasonable. Believe me you cannot go wrong with this specific location phones, games, computers and laptops etc.

The store is concerned about customer satisfaction and I appreciate that! Thank you

My husband brought it in and they managed to repair my S10. I couldnt believe they managed to fix it within a few hours. It had a few issues prior to finally getting it fixed.When you call they usual tell you if they have the parts for it.. The service and staff were incredible.

After an unsuccessful trip to Verizon, I am so happy they referred me to uBreakiFix in the South Loop. The rep that assisted me was courteous, polite, and quickly diagnosed and resolved the issue. Thank you!!

This is by far the best repair shop I’ve ever been too. Great customer service & awesome repair! I completely shattered 2 iPads and a iPhone XR, I took it in and had my items returned in no time, they now look brand new. Thomas is always helpful, great customer service with a smile. I highly recommend 😃

I brought my Galaxy S7 as it wouldnt charge. The guy behind the counter was very helpful and cleaned up the port. He spent about 15 minutes on it and not only did he resolve the issue, he didnt charge me for the service! Highly recommend them and will be going back

This place was great the staff was extremely friendly. They were unable to fix the issue with my PlayStation 4. Since they couldnt fix it there was no charge. They were willing to help me move the hard drive from my old PlayStation 4 to my new one. I highly recommend this place for their service and professionalism.

Literally can’t give enough stars or positive remarks about this place. Helpful is a understatement! Tom and his staff are kind, courteous, prompt and EXPERTS on getting the job done right. Visit this location for all devices, including iphones! They know just how to help.