I have been to a few of the VW dealers for oil changes and service, and the customer service I was provided here was great! My car needed an oil change ASAP and I couldn’t get into any of the other locations, but this locations squeezed me in even though they were booked. I dropped my car off the night prior and my car was ready by 12pm the next day (I had an oil change, general service check, and a recall fixed). Staff is ALL super friendly too. Highly recommend.

Had a great experience working with the team at VW Downtown Chicago. They were able to help me find the car I was looking for and worked with me to get me a good deal that I was happy with. They do have an off site garage for most of their fleet though so I would recommend making an appointment and they bring the car to the dealership before you get there and have it ready to test drive.

Trust place to buy parts for you Volkswagen friend employees. My service to my vehicle was accurate and I felt confident leaving my car with them. I look forward to doing more business with them.

Dory was amazing! She helped make a sometimes stressful process easy. Fernando made sure our new vehicle was detailed and both were so helpful and lovely I strongly suggest everyone come to City Volkswagen for a great experience. Thanks again!

I cant say enough good things. We rolled up in a old and busted 2011 chevy cruze. The staff was friendly and took care of us. Preston handled us and did a great job. Matt the sales manager also helped out and made sure we were taken care of. Buying a car during covid was daunting because of limited stock, but they helped me get into a car that I am happy with. I would go here again.

Such a Smooth and easy process from beginning to end! Professional across the board and the best sales person, John Sheehy. We went in without an appointment but were still seen and shown around. John was exceptional, patient, and with so much knowledge. Despite not having an appointment he took his time in showing us different models and taking us out on a test drive. Once we got to the finance part of it all this dealership is hands down the most straight forward and quick to close. Mark answered all of our questions and moved quickly and efficiently. It was refreshing to work with a team that knows their stuff and values their customers.

The service reps were very kind and attentive and the price as the cheapest quote I received, in spite of everyone telling me not to go to the dealership. I am giving 4 stars instead of 5 because I had to wait almost a week for an appointment and the delivery of my vehicle once it was done took a little longer than I preferred. Overall I say, go with the dealership first, they know the car and the prices were right!

Always work now with Luis, very competentand keeps me informed. confident in hishandling any issues

Such a smooth and easy process!! BRADEN was awesome! We worked out the best option for me and I never felt pressured or uncomfortable. Everyone at the dealership was kind and friendly. A+++ car buying experience. I am so happy with my new VW Taos!! Thank you all :)

Jaymi G. was my Service Advisor and she was great--very pleasant and patient. She did a great job explaining all of my service options (was there for regular vw maintenance). She patiently answered my questions and thoroughly communicated throughout the process.I havent had service this good at this location in almost 10years--back when I had an Audi Q7. The service time was good and it didnt take 45mins for them to bring my car down. .

Very kind and professional. As a young woman, I get patronized frequently and many places try to rip me off or trick me into purchasing unnecessary things for my car. I wanted a tire rotation and oil change. And they did just that. Didn’t try to pressure me into buying anything else or doing anything else. They were friendly and the price was decent for a dealership in the city. Definitely would recommend.

It’s been two years since moving into the city, so I was very hesitant about going to a NEW dealer for service on my 2017 Passat. Well let me tell you, the service here is phenomenal! I was very lucky to have Mike S. as my service tech. Mike was very professional, very detailed in explaining what was wrong with my vehicle and he stayed consistent with this treatment by walking me to my vehicle once service was complete.You just don’t get THIS type of service anymore. Can’t believe I’m saying this BUT, I’m looking forward to my next service visit here at Volkswagen of Downtown Chicago.

Brought my car in for service post-cross country trip in preparation for heading back to the west coast. They were extremely thorough and so far, the car feels almost like new. Biggest issue I had was trouble reaching an actual person in the service department. Multiple attempts, multiple days. But when I was able to get someone, they were great.

I have no complaints about this Volkswagen service shop! When I needed an update or an estimate time of what needed to get done, Miguel was there with an answer and streamlined the process. Will be coming here for any other maintenance my car needs!

Bill and Adam were amazing. Very helpful in communicating was what happening and what needed to be done. They were great to work with!

I brought my car in for the 80,000 mileage maintenance, which included an oil change and cost $850 total. A few days later my engine oil light came on. I checked the engine oil multiple times, on a flat surface and after waiting 10 minutes for the engine to cool down, and the engine oil level barely was at the minimum dipstick level. I had to add my own oil to the car in order to drive it back to the dealership. When I brought it back they said they couldn’t “duplicate the incident,” or find any issues. They flushed the oil and topped it back off. The engine oil change was clearly not done properly and when I returned it to be fixed, they took no responsibility, made no effort to apologize, or offered any kind of reimbursement. This photo shows the engine oil level a few days after the “oil change.”

Chris Smith did a wonderful job! He was very knowledgeable  and I can tell he loves what he does.  He was very accommodating and personable. My husband and I loved his approach and he sealed the deal. Chris is definitely an asset to this company. “O” was also helpful with this purchase.The wait for the financing department was ridiculous. We were there in total for about 7 hours.As we were buying the vehicle as a gift for my daughter’s graduation. I asked for a bow and I was told that the dealership uses the bows for photo opps or for the holidays and basically that I could not have one. I think asking for a bow to go on the car should have been very minute to the time I wasted their to purchase and for the money spent . The dealer should have accommodated me somehow at least with a $14 dollar bow.However, since I knew we would purchase a vehicle. We rode with my sister who parked with valet. Upon retrieving the vehicle, there were a missing item and that didn’t sit well with me. It was small, but it belonged to her and that’s not okay.So I’m conclusion I have to give 5 stars for Chris Smith but for the dealership 3 stars due to the experience.

Very professional and courteous team. Uses technology through the whole process, including electronic invoices and e-payments.One area for improvement is that the appointment scheduling system doesn’t seem to communicate with the in-person visit, so all the information I had entered had to be re-entered (e.g., name, address, reason for visit, etc.)

Great place to get your VW! Awesome treatment from Dorry, Mark and the team.Highly recommended!

Called this dealer about an appointment to determine why the check engine light came on. When I arrived for the appointment, they told me there is a charge of $190 to diagnose the problem that I would have to pay regardless of the finding even I didn’t proceed with them on a fix.They should have told me about the charge when I called to make the appointment. I view this as basically a bait and switch combined with psychological entrapment. Buyer beware!I tried this dealer again after a very poor experience a couple years ago. Joke’s on me :(Update: after the appointment, driving home, I noticed that the check engine light was no longer on and the auto up feature of the driver-side window was no longer working. I called the service rep who managed this service for follow-up information. I got voice mail both times and *still* have not received a call back as of 9/3/2021, adding insult to injury. Not sure why the owner comment below asked for my name since I posted publicly, but here goes: Joe Bernstein.

3 hours of my time wasted waiting to test drive a car that was already sold. My time is valuable. They really need to fix their processes. I had cash ready to go to buy a car. They said they had it.

I had a horrible experience at this dealership.First, I called and asked if a vehicle was in a stock. They confirmed it was so I go in.I get there and they jockey me around and I have to wait for 45 minutes to see the car. Finally, they bring the car and it is the wrong car.The lady says she will find out where the said car is, wait another 20 minutes. No one there could help me when all I wanted was to see a car. After a 2 hour ordeal, I found out they didnt even have the car. I left and wont be returning.I will be purchasing from another VW dealership.

Awesome customer service. Made my purchase easy and direct. I would definitely buy another car from Preston, he was being very attentive and made it that much better.

I walked into VW of Downtown Chicago slightly thinking they would look down on me (it’s a classy joint) and I would be the last person serviced, but to my surprise, they were very friendly and courteous.I was greeted and immediately set up with a sales agent and they valeted my car so I didn’t have to worry about downtown parking regulations.We were in my desired car and test driving in no time and I was out the door driving my new used car purchase around the Chicago area- yahoo!I am very satisfied with my service and the price of my vehicle. I highly recommend this place for new or used car buying.Angie Berg is the best- ask for her, and tell her Pam sent you.

While I know that the car buying process can be a long and daunting one. However, overall, I found my experience with the dealership to be as pleasant as it could be - it was probably my best car buying experience, besides getting a $75 ticket on W. Oak Street! I had to park 2 blocks away because parking was not available anywhere in front of the dealership or close by; I circled the block three times. Later, I was told that the dealership has valet service for those with an appointment. Well, I had an appointment. I felt VW of Downtown Chicago should have taken responsibility for at least part of the ticket - that gesture would have been admirable and good customer service. The sales and finance personnel were personable, kind, and professional. I never felt I was being raked over the coals. They made me feel safe and that I was getting the best possible deal available.I had to return 3 days later to wrap up a couple of things. I made sure to request valet and found the back of my vehicle was dented. I called the next morning and afternoon without success. I finally reached the service manager. He showed professionalism and exceptional customer service when he said to come in to view it together. We did, and he is scheduling a day for me to bring the vehicle in to remove the dent, and is offering a rental to boot! He turned my frown upside down.Although I am happy with my purchase, overall, I feel that the dealership could have taken responsibility for the ticket, and been more communicative about it could have been better.

We were helped by Dorry, and she was very considerate of our needs, and was efficient with our time. In half the time it took to buy our last car, she had us in a new vehicle.

Adam has mostly been my go-to person since my first oil change at this dealership years ago. Im always satisfied with attention, service, and professionalism by him and dealership. Great experience!

I’ve purchased 4 Volkswagon 3 from a dealer out south which I will never recommend or buy from again. I was down town and stopped in everyone was amazing especially my sales person he made sure I was really satisfied he was laid back and new to sales but knew what What he was doing if he didn’t know he made it his business to find out I really felt good making a purchase. Excellent service very friendly dealership I’ll be back and give a good recommendations

John was very patient with me through the whole experience as a first time car buyer and went above and beyond to make the process easy, smooth and exciting! The team at the DT location is extremely friendly, accommodating and attentive, even if they were busy. Overall, a great experience and I highly recommend anyone go in and ask for John and/or Matt! I love my new 2022 Taos!! Thanks again :)

An absolute positive experience. Louis, my service rep, was professional and attentive.The service was completed within an acceptable time. And the car was washed.

Joanna D. And Neli L. are amazing. They worked diligently to get me the best price possible. I recommend them to everyone. Best! Sales! Team! Ever!

Chris was an excellent sales person. Be tried his best to get me in a ride and he ended up getting me in an even better one than what I had originally planned on. The hospitality was great and the service was excellent. I’ve tried different dealerships before and it wasn’t as easy as this one. Yeah it was a wait but that’s normal. Sending a shout out to Chris for getting me into my new car!!!

Spoke to sales person on phone who assured me the car I wanted was available. Salesperson said they would call me if availability changed before I arrived. Drove 3 hours to pick up car & was told when I got there that they sold it the day before. Car still shows on their website as available so they can get you into the dealership to try to get you to buy something. Very poor customer service.

Wasted 2.5 hours of my time to low ball me when I was selling my car. Constant back and forth with the manager, I asked for my keys back, because I gave them my best and final and I have a life to live. Next day got +40% from carmax. A bunch of inept hyenas.

This place is top notch! Even on the busiest of days they work so hard to move everyone through quickly. Mike Szafraniec is especially fantastic - a role model for how the customer experience should be! Thank you to VW of Downtown Chicago for all your great service and support.

Dropped off my car for service easy process. Mike at the service counter friendly and explained all my options. Picked up car washed and easy process.

Worst experience I have ever had buying a car. Drove in from out of state and they were totally not prepared. Then they didn’t know how to re-title a car in my home state, despite the fact they said they do it dozens of times a month.Then 2 weeks after I purchased the car they have not paid off my trade in, nor sent the new title to the bank. The bank has requested it twice and told me they are not getting a reply. Not getting a reply makes sense because I have called more than 6 times in the last two weeks and received no response from anyone there.Bottom line don’t buy a car from these clowns, If I could give them zero stars I would.

Great car buying experience. I searched high and low to find the right vehicle for my mom and this dealership made the process seamless. Nick Freeman was such a great sakes rep and accommodated us in every way possible. Matt KutynaAlso made the numbers work for her budget. Thanks again to the whole Volkswagen team.

Service was wonderful they took their time and fixed what was wrong with my car I will definitely be back when I’m ready to trade

I like going to the car dealership as much as I like going to the dentist. I will avoid it as long as I have to. Preferably forever. I absolutely had to come in to purchase a car. And that’s where I met Chris Smith. This is where my love for Volkswagen began. Unlike most car salesmen, Chris has the most amount of patience than anyone I’ve met in this industry. He’s so kind, caring, in-tuned with what I was looking for, understanding and helpful. You can tell he just wants a car to fit. I never once felt pushed. I bought my car a few weeks later and had to come back to the same person because of how much I felt I trusted Chris. I was right. I’m such a happy gal driving home with my VW Taos. I loved my experience and I wish for every new car buyer to have such a smooth, happy experience making their big purchase. Thank you again Chris. And their finance man, Neal and GM Matt Kutyna. I couldn’t be more grateful 🥰🥰

After waiting a bit for a representative to work with us we ended up having a wonderful interaction with Joanna Davila who took us through the entire process from trade in to purchase. She was great from start to finish and made us feel welcome and like family. Her knowledge of the makes and models offered by VW was amazing and she was able to hone in on exactly what we wanted and made great suggestions. Through this process we also encountered GM Michael Zafiriou and Sales Manager Matt Kutyna who also echoed Joannas sense of welcome. They were able to troubleshoot supply issues and ensure we got a great vehicle at the best price. We are truly grateful for the service we received and will be back for vehicle maintenance and when its time for a new vehicle in the future.

Braden was absolutely awesome! He took the time to ask me a lot of questions so that he could find the right vehicle for me. He understood that I had negative experiences with a previous dealership and made sure this didn’t happen again. He was extremely nice and personable and I felt zero pressure. Every step of the purchase was simply incredible. It was the best car purchasing experience I’ve ever had. Thank you so much.

Chuck from the “parts department” was incredibly professional and nice! He made our visit nice! I recommend this place 100 %.

I came in with a transmission problem. It was quickly identified and fixed the next day.

Very happy with the service I received from start to finish. The communication was always clear and consistent with Miguel. Other dealers do not offer such personalized, timely and honest service. The courtesy pick up and drop off service makes taking car of the car much easier and safer during the pandemic—it’s greatly appreciated.

Another shady car dealership. I dropped off my car because the headlight was out. They replaced it and that went fine, however when I picked up the car the horn did not work. I noticed when I got home and parked it, the horn didn’t sound when I pressed the park button. I got back in the car and hit the horn and nothing.Before I dropped the car off the horn worked 100% of the time. When I picked it up it worked 0% of the time. Not at all. I called and they told me to bring it back, they’d look into it. Eventually they called me back and told me that they don’t know how the horn broke during the 24 hrs I left the car in the shop, but they are definitely sure it wasn’t their fault. They “ran diagnostics” that said it wasn’t a workmanship issue, and if I want to fix it it will be $420. When I complained they said they could offer me a discount of $360.

DONT BUY FROM HERE THEY WILL SELL YOU A LEMON. I bought a 2016 Honda fit with 53k miles on it 2 months ago. After a month, the check engine light came on. I took it to service who could not figure out the problem so they just cleaned it and sent me on my way DESPITE the fact that I told them I needed it to take me all the way to the west coast. Now I am in Utah, needing to get to Portland - check engine light is back and I am very unhappy. Do not ever buy from this place they are not honest at all.

Very crowded when I got there 10 am, on time for my appointment was asked if I was dropping off the car, I said no. Miguel gave me the impression that it would be a very long wait. I had to negotiate a reasonable price (I had a digital coupon) . I was ready to leave. I have a 2019 atlas I have paid for oil changes before this was no special price. Miguel finally agreed to do it in less than 2 hours. No tv in waiting room except kids room. They finished a little early. So thats something. I drove 18 miles thru the city, to get here, and theres a dealership less than 2 miles from my house, but Im still looking for a GOOD dealership.

Braden on the sales team was dedicated to our search and partnered with us to find the right vehicle and financing.

I scheduled an oil change and they offer pick up and delivery service. The day of the appointment (today) no one showed up at the scheduled time. I called twice for a status update on when someone would be coming to pick up my car. 4 hours later still haven’t received a call back so I cancelled the appointment. I’ll be taking my car to a different VW dealer. Not a good first impression.

Knowledgeable sales staff - John is a stud. Management willing to negotiate on pricing. Fantastic experience overall.

Kenny Akapan is incredible!! He helped us find the best price, best deal for the car of our dreams and we couldn’t be happier. He was so kind and patient with us- willing to break everything down for us. Being first time car buyers, we were initially scared it was going to be the classic car salesman experience but it wasn’t like that at all. His manager Matt is wonderful as well! If I could give 100 stars I would!!!!

I took my car to VW of downtown Chicago after another shop couldnt fix my issues. Scheduling was easy over the phone and the team was great once they had my car. Mike was very detailed in helping me to resolve my issues and clearly explained the resolutions and answered all my questions. They even washed my car! Wont be going anywhere else except VW downtown from now on.

Great place. We went in and bough a car on the same day! They connected us to a great towing service that transported our car from our mechanic to the dealer.

Today marks the second time I’ve taken my car in for service and I’m having to question whether or not the work was actually done. The first time, not 10 minutes after I left the service center my car stopped on the side of the interstate. Today, my inspection report has an ‘all clear’ on at least 2 things I know for a fact have issues. I’m now not sure if the work I brought my car in for was actually done. I am NOT a satisfied customer today. I’m giving 2 stars because the people were nice. I am not, however, satisfied with the service.

I turned in my lease at this location. Super friendly staff, easy and quick process. Mike was very helpful throughout the process. I wish all dealerships could be so easy to work with!

I recently purchased a 2021 Volkswagen Atlas and worked with Matt and John. My experience was very positive and both Matt and John were extremely helpful throughout the entire buying process. Car buying can be overwhelming and stressful but my experience was easy and enjoyable. I absolutely love my new car and highly recommend purchasing your next car from VW of Downtown Chicago!

I take back my previous rating. The entire team worked together efficiently to make my car purchasing experience as stress free as possible.

Was able to easily get in for a test drive, figure out the car I wanted and purchase it. Everyone was super helpful and friendly and made it an easy process.

Had brake problems on trip to Chicago. VW of Downtown Chicago staff, Luis in particular, were very helpful and fixed problem quickly!

Miguel impressed me from the first phone call. When we met in person he was organized and professional, and he worked with me on a package price for nearly a dozen overdue maintenance items for my 2012 Passat, including brakes, fuel injection, software updates, and pretty much all fluids and filters.

My husband and I went to the Volkswagen of Downtown Chicago to purchase a new vehicle and trade our 2015 Jetta. Joanna was the sales person available and I am so glad it was her. She went up and beyond to make sure my husband and I were happy with our new purchase and she stayed with us until 10:30 P.M to make sure we had everything we needed. She also advocated for some of the small details we wanted and we were very happy with our purchase. We encountered some issues with refunds from the previous vehicle we purchased in a different location and Joanna called and checked-in on multiple occasions to assure we were able to figure out and did not need any further assistance. I highly recommend this location and dont forget to ask for Joanna, she is THE BEST!

I have been a customer for many years and am very satisfied with the quality of the work and fair prices.I always ask for Adam Khamsot who always provides friendly, courteous and knowledgeable service.

Friendly and helpful staff in both the sales and service departments.

Michael Szafraniec of Volkswagen Downtown Chicago is a diamond in a large City! He stays late for his customers, he comforts them, and reassured them that service is great, no worries ! It makes for a truly amazing experience since the stresses of car trouble can be a little overwhelming! He and the service team get a five star from this customer ! I would not take my car anyplace else!

Excellent dealership, very easy to work with and got me exactly what I wanted without a lot of fuss. Sales staff is refreshingly not like a stereotypical dealership sales, not pushy or aggressive. I was in conversations with other dealerships as well and couldve easily gotten the car I wanted from any of them, I chose VW of Downtown Chicago because of their sales staff.

My car was fixed and I was given a reasonable discount for my trouble, but they had my car for a week with very little communication and numerous delays. I had to reach out in order to get updates and that was frustrating.

BRADEN WAS VERY HELPFUL AND UNDERSTANDING to my situation.. helped me up grade my car by 8 years ... went from a 2014 to a 2021! PLZ STOP BY Great location overall!

They made my experience of buying my first new car a breeze! Will definitely go back and refer my friends in the future!

Angie was a professional and knowledgeable sales woman. Definitely contact her when you need a car!

We went in for a routine oil change thinking it was covered from our auto purchase. We ended up having a discrepancy in the files and computer however our tech, Miguel, handled everything in the best way. He thoroughly explained all of the details and options and involved the right parties to create a positive outcome. He was patient and followed up several times promptly. We highly recommend Volkswagen of Chicago Downtown for all your auto needs. We have been going for years and the work and service is excellent.

While I appreciate the services I received, I did not appreciate that several staff members & customers were not wearing masks appropriately. I asked a customer to please put his mask up to which he replied “I know them here and I don’t have to”. After the day I had at work in a hospital, I decided to leave the building and wait outside. I did not feel like it would have been resolved if I had approached a staff member as many of the staff pulled their masks down throughout the time I spent inside. There is not an adequate waiting space inside. I’m lucky it was a nice enough day to wait outside. I do not see myself returning during COVID for these reasons.

I paid for the service but this is all just not a service.What happens when you have more serious repairs?You give people back a car without a wheelYust changed the oil...

My salesman Kenny was awesome guy, would definitely recommend him to anyone. Easy to work with and gets the job done. On another hand, financing Managers wouldn’t say the same especially Mark. I usually hate writing negative things. But in this situation I just have to because as a buyer I had to take care of some things myself, where this was dealers job. I traded in my car, and I wanted my plates to be transferred to my new car I was buying. I was told from fanatical Manager, there is a glitch. Where he had issue transferring my plates. He said I will give you temps for few days while I figure out the issue, and will give you a call tomorrow, meaning the next day. Well that didn’t really happen, I actually had to call the dealer 100 times to try toFigure out what is going on with my plates being transferred. Left voicemails, and call back numbers nothing!! ILiterally had to bug him soMany times for him to answer my call twice and still wasn’t Abe to take care of my issue nor to fix my problem. I had to call Secretary of State myself to see what to do. And I am still dealing with this problem. The only thing they told me well we can issue me a new plates, where I would have to pay 350$ which doesn’t make any sense. Why would I get new plates if I have my own, and transferring mines is only 25$. Very bad experience when it comes toThis. But again Kenny was awesome guy and all credit toHim. On top of all that while I was there trying to buy my GTI, and working on a deal, I get the news my car Honda Accord was hit in the garage. So I even had to deal with that issue, call the cops, make a report all on my own. Again only good person there was Kenny that worked with me others 0 stars.

The drop off was quick and easy. The service was done in 2 hours. Friendly, efficient staff

The people at the dealership are great and communicate every step of the way. The person who helped me, Adam, was an absolutely top notch professional. Thank you!

I was very excited about going to look and likely buy this VW I had been researching for some time. It had everything I was looking for, color, gas mileage, style, but unfortunately the *experience* I had at this dealership was not what I expected and I would argue, MANY would not find acceptable. [Hold on for this one cause its good!] I had contacted the dealer letting them know I was interested in coming in to see this specific car and Ian confirmed it was on the lot and available for me to view / test drive. I arrived around 6:30pm and found Ian who then handed me over to Nick who was a young salesman [seemingly just out of college] and he said we could go up to the car. The car was upstairs on the roof as we walked several flights of stairs up to the car, unfortunately it was one of those hot and humid days and the stairway did have AC so it wasnt a pleasant walk up like 4 flights of stairs? Nonetheless, we made it to the top and walked outside where I saw a number of parked cars and where they seem to keep all the cars as downtown doesnt have the luxury of the space in the burbs. He pointed to where the car was and it was behind a number of cars and I wondered how the heck we were going to get it out for me to test drive. Well, I wouldnt have to worry about that because when Nick got in to turn the car on [likely to crank up the AC], the car would not start! Nick tried and then said, Im gonna get some jumper cables! He came back and started to connect the cables to the adjacent car [ a black jeep] looking to see if he could get some juice into the battery for it to start. Remember, they knew I was coming! Anyhow, poor Nick was doing his best to get this thing started [sweating crazy cause it was humid out] but with no luck. After about 10-15 minutes I finally said forget it and I can come back tomorrow! We walked down and over to the used car managers office, Tracy. Tracy apologized and Nick had stated whoever used the car last left the key in or something and I said, Well mistakes happen. Tracy stated sure but he believes they should be better prepared. [Please remember that]. I said I would come back tomorrow, same time and would like to test drive the car as I had spent weeks looking and finally found what I was looking for! Tracy said he would have the battery changed AND have the garage check anything else that pertains to the battery [starter / alternator] to make sure there isnt a different issue. Again I said Ok, Ill be back tomorrow and thanks! Well, Thursday came [the day before was a Wednesday] and I was stoked about going to see this car and getting to drive it as I would likely buy it then or very soon. Well around 4pm I get a call from Nick stating that, Hey sorry, so the team never got to your car and it wont be available for you to come in and test drive. I LOLd cause like Are you serious? He said if I would like to come back tomorrow [Friday] but I had a friend coming in town and cant but can come on Monday. He said, Ok well do you want to put a deposit on the car, cause cars sell on the weekends. Everyone Ive told this to has said the same thing, LOL they asked for a deposit on a car that wouldnt start!?! Anyway, I go back Monday and drive it, come back and talk to Tracy to share my experience and concern. I was SHOCKED to learn that Tracy knew NOTHING about what happened on Thursday and was trying to explain that these things happen. - in reference to the car battery. There is a Bentley dealer across the street I think and I told him, maybe if I was that guy over there [point to the high end car dealership], maybe I would have had a different experience? Im 100% Latino and this entire experience absolutely sucked! I even asked Tracy what is VWs mission statement? Like is this what someone can expect to have their experience be like? I decided to take my business elsewhere and not only found an exact car but was treated monumentally better than I was here. DO NOT BUY FROM THIS PLACE!!

5 days after purchasing a used vehicle, the battery was DEAD. It needed replacing so I handled it at a local auto parts store. Before I went to the store I reached out to my salesperson from DTVW to let them know the battery was faulty and needed replacing and was told that maybe they could do something to help me. Its been 6 weeks and Ive had to reach out too many times, been passed around from one person to another, and told to wait and see. At no point have I felt like a valued customer. The feeling I get is that IF they could reimburse me for the new battery ($190), it would come down to an accounting fumble (extra cash laying around at the end of March) and I should be grateful for their generosity. I dont expect any $$$, I dont expect a follow-up or follow-through, and unfortunately, I dont respect whatever inspection they put their pre-owned vehicles through.

I brought my VW Atlas in for its first maintenance check and couldn’t have been happier. Mike did a great job explaining all the checks performed on the vehicle and worked with my schedule to make sure it was done in a timely manner. I will definitely be back!

Go elsewhere to buy your VW. We got an atlas from here 3 weeks ago. We only had had one key and there was a crack in the windshield.Braden, the salesman, told us we would get a second key and the windshield fixed within a week no problem. Weve followed up with him a total of 6 times and we have not received a response. It’s now been 3 weeks and no one has contacted us back. Totally miserable dealership. Once they make the sale they dont care.Initially I told him we wouldnt drive off the lot or purchase the car without a second key and the windshield fixed. He laughed in my face and told me its no problem. he promised he would fix the issues and that we could trust him because he used to work at a church (?whatever that means).Anyway. Avoid this dealership and avoid Braden. Completely disappointed with the outcome and with our car.

Great experience. Kenny was a wonderful salesperson, from the very beginning he answered all my questions, and walked me through every step of car ownership. I really appreciated his candor and how comfortable he made the buying experience. Awesome job!!! Im now the proud owner of my very first Volkswagen.

Mike in the service department gets high marks for his great communication. Wed have 5 -stars if they had done a bit more legwork in diagnosing my issue so I could get my car back in a day.

I’m totally in love with my new Atlas sport! John and Matt went above and beyond to meet my needs and make sure that I’m happy! I left with a new car and a huge smile! Thanks guys!

I always go to the dealership when I need real work done on my car. I also bought my car from them.Always great customer service and they have always been very thorough and patient with me regarding my car and concerns.Sometimes they take a long time to let you know what they found during the inspection/diagnostic,but that’s usually during a busy day so it’s pretty understandable. Things tend to flow pretty quickly after that.

We went into VW of Downtown Chicago with hopes of test driving the Tiguan, as it was on our shortlist of vehicles to look at in our quest for a new shared family car. While we were open to buying on our first visit, we werent sure that would be the case as we had some other appointments set up at different dealerships.After visiting just one other dealership, it was clear that not only was the VW car the top pick, but the customer service was unmatched, which made our decision even easier. We ended the day driving home in our new 2021 VW Tiguan.I have to shoutout our specialist, Braden, who took good care of us, was flexible with our requests, and answered all of our questions, as well as Mark from the finance department who gave us options but never pushed us in a direction we didnt want to go in. Would recommend this location to anyone looking to buy a VW vehicle.

Don’t Buy a car from this dealership if you live in a different state. I purchased a vehicle in April and I still haven’t received my license plates and registration. Currently driving a vehicle with and out of date drive out tag. Very poor customer service. I have repeatedly called and spoke to various managers and even called the owner and haven’t heard back from them either. They will just sale you a car and they are done with you. I can’t even get a call back from the sales guy. I wouldn’t recommend purchasing a vehicle from the location even if you live in the city of Chicago.

Kenny Akpan was so great to work with. Very knowledgeable and worked with us to make sure we get the best deal and the best car. Would highly recommend working with him if you’re in the market for a new car. He even bought us chickfila at the end of the day. The manager Matt was also very helpful. Overall wonderful experience!

Great experience purchasing a car through John, he was very nice and had amazing patience with us while we browsed around to try and figure out what car and features would best suit our needs. We went in without an appointment and he calmly approached us to see if we needed help but wasnt too pushy. Highly recommend going in and having John help you find your next vehicle. Thank you John!

Our customer associate (Luis) was fantastic through the entire process. He facilitated our decision making with an understanding that we weren’t trying to make our car brand new, just get it back on the road. Thanks Luis and all the guys under the hood!

Excellent service and ability to meet me where I’m at, physically and in my customer journey. I absolutely love and need to do things digitally and they were professionally set up to do that, taking up minimal time and getting me through very efficiently. This is now the 4th car I’ve leased from this dealership. I especially love working with Bill and intend to work with him again for yet another VW vehicle!

I had a minor issue with my new 2020 GTI and took it in for service unscheduled on a Saturday which appears to be one of their busiest days, the on shift service manager Mike fit me in no problem and gave me a realistic time for the car to be looked at and diagnosed, He was very friendly and courteous throughout the entire process. The wait time was as he stated and the problem was thoroughly explained along with next steps. I actually went to another dealership prior for this same exact issue which I won’t mention here and the experience was completely the opposite and not resolved along with terrible customer service. I will most likely be bringing my car to the Downtown location for future services moving forward.

All if the staff are extremely professional and friendly, from the front desk, to sales, and maintenance. I highly recommend them!

Left my car, Mike was super helpful, however my AirPods were stolen from my car. I know I shouldn’t have left them, but that does no excuse their employees being criminals.

I was hesitant to use a dealership for car servicing due to the generally more expensive nature of dealerships. However, Herberto and the food at VW downtown were excellent. The customer service was friendly, and they had the car repaired and ready in under 24 hours. The process was transparent and smooth. If recommend them.

Everyone was so nice! A wonderful place to do business with!!

Adam and the VW service team provide great customer service and always take fantastic care of me and my Touareg. The service manager, Bill, follows up to make sure that my visit and any repairs that were performed to my satisfaction. I trust that my VW is well taken care of which, in turn, provides me confidence when I am out with my family. Keep up the good work! Thanks

Hands down the best car buying experience I’ve ever had! Bill went out of his way to help us find a car we love and one that fits our needs perfectly. Bill was enthusiastic, but not pushy. He was knowledgeable and interested in sharing all the details, bells and whistles, plus he went out of his way to find us our dream car color, both inside and out. Bill was beyond patient when we wanted to test drive a wide assortment of cars in the garage. If you stop in to buy a car, ask for Bill, he’s the best!

Mike Z. and his team at VW of Downtown Chicago are first class all the way. You will not be disappointed! We LOVE our new Atlas Cross Sport! Thanks, Mike and team!

Very professional sales people.

Worked with their team to find a fair sale quote for my car. Darius in particular was very helpful and gave a special effort to help respect my time and get things done as quickly as possible.