Steven Bernard was amazing at Napleton’s!! My wife and I went to multiple dealerships trying to find her dream car which was a Jeep Wrangler! Those cars are pricey and we wanted to make sure our monthly payments would be affordable with our other bills and we had good insurance with low mileage on the car. Not only did he fulfill all of our needs but he went above and beyond to get it even lower than we thought it would be. He was super friendly and personable and actually had amazing conversation. Me and my wife are younger in our mid twenties and have never brought a car and didn’t understand anything on how to go about it. Steve took the time to explain everything throughly and over again if we didn’t quite understand the first time. He let us know everything we were getting ourselves into with no hidden fees or surprises. Very great experience! Thank you Steve!!

Karim is hands down the best car salesman that we have ever dealt with. He is genuine, honest and respectful. He also has a great sense of humor. He made the car buying process effortless. We would also like to thank Max for all his hard work and for making this deal possible.

Great team and very helpful. Made the process smooth and easy. Recommend. Steve B was incredibly responsive and gave me individual attention to make a smooth transaction possible.

Guys here are great. I bought a wonderful 2020 Jeep Grand Cherokee. Martin is awesome!

I purchased my 2015 Jeep Grand Cherokee from this dealer and have been consistently pleased with the professionalism and superior service I receive both during my purchase and service appointments. I would very much recommend this dealer.

I had a great experience buying my car with Josh! He was very accompanying the whole way through and made sure to get me the best price. He kept me informed throughout the ordering process and helpedme with all of my questions afterwards. I would highly recommend Josh and this dealership!

I bought a car here yesterday and I am very sad. The car is nice but the dealer Raul make me believe that will find a nice car for a fair price but at the end when you finally finish all the process to buy the car, hours after, with the financial manager that speak fast so you cannot understand well everything. After signed a lot of paper and got home I was checking the price and discovered that I paid more for extra things that they did in the contract. I feel disrespected because I feel like abuse my weakness because I just moved for the country and don’t understand well this process and my husband is senior. I will never come back to this store again.

Thank you so much to Christian and Benji for helping me get a perfect car! My overall experience was great! The customer service is excellent and everyone is really friendly. I give this dealership a 5 star and recommend asking for the two best salesman there! Chris and Benji!! Thank you guys for your help! I’m definitely a happy customer and will be back.

I took a co-worker to pick up her vehicle that was being serviced yesterday evening. We both entered the showroom just to take a look. Their sales staff was very professional and courteous at welcoming us. After a few minutes of looking ended up trading my current vehicle and purchasing a beautiful 2021 Jeep Renegade. Really was a spontaneous decision but worth every minute. Their staff made you feel comfortable and worked out any options available. Want to extend my thanks to my sales representative Christian for his kind assistant and knowledge. Greatly appreciated. 😃

My partner and I recently purchased a 2021 Jeep Grand Cherokee from Napletons and had the pleasure of working with Steven Bernard and his team . Steven was consultative and very helpful throughout the entire process. We had quite a few questions for buying our first Jeep and was very appreciative of Steven’s patience throughout the buying process. The entire team at Napletons is very helpful and friendly. I highly recommend this dealership and Steven if youre in the market for a new car!

Good service, but I wish Napleton would have let me know my warranty had expired four months before my lease expired. Not cool.

I just bought Jeep Compass and it was a great experience to get assistance from Steven Bernard. Steven is very knowledgeable, high professional and he gave me valuable recommendations. Steven also helped me with usage android-auto after the purchase. Thanks Steven for your time and always answering my phone calls. My recent purchase is the second from this dealership and the experience was always great.

I purchased my first car from Napletons and had the pleasure of working with Martin Vega. Martin was consultative and very helpful throughout the entire process. I had quite a few questions as a first time car buyer and was very appreciative of Martins patience throughout the buying process. The entire team at Napletons is very helpful and friendly. I highly recommend this dealership and Martin if youre in the market for a new car!

Amazing and helpful service department and sales team. Brought my car in for service and to look at new 2021 Jeeps. Martin Vega and Steve Bernard were incredibly knowledgeable and helpful in advising me on the new 2021 styles. They even offered to email/text me letting me know when the style I was looking for becomes available. If your looking for a pleasant and not pushy dealership experience I can’t recommend this place enough!

I LOVE their service department. I’ve had bad experiences at other dealers with their service team always trying to sell me unnecessary things or talk down to me because I don’t know about cars. But both times I’ve been to this service department I worked with different gentlemen and they were always honest, to the point, and extremely nice. I was very anti dealer when it came to service and oil changes and such but I’m very comfortable coming here and will continue to do so while I live in the city.

As a first time car buyer, I didnt know what to expect of the purchasing process. I had an idea of what car I wanted, along with some of the other basics but was lost on all the rest. From the moment I walked in, Martin Vega, one of the sales consultants heard me out about my wants then continued to show me some great options. After taking a 15 minute test drive, I felt so confident in making my first purchase because of all the information Martin provided me with. He was outstanding and highly recommend him to anyone looking for a new vehicle! His patience and expertise shouldnt go unnoticed!

I had an excellent experience at this dealership . Everyone was extremely friendly and helpful. Brian Widner helped me upgrade my car. He made the whole process easy. He was very informative, honest, patient and had a great personality . The service I received will definitely have me come back for future purchases and I will definitely refer family and friends to come here .

Daniel Salome went out of his way to make sure we were satisfied with our new jeep. The service here is excellent! Will definitely tell others to come here for a vehicle. Very pleased with our experience at this dealership. Daniel is awesome, thank you again !

The Service Department makes taking my Jeep in so easy. Doug was wonderful to work with, as always! They are accommodating and get the job done quickly!

Service attendant was very helpful. I had made an appointment that had somehow fallen through so they had no record. They went ahead and serviced my vehicle anyway. It was very much appreciated.

I bought a jeep from here. They were super nice and the paperwork went all smooth. But when it came to fixing some of the minor issues like a single clip in the door that’s missing or the blind spot detection system they do not seem to take priority. I’ve had this car for about a month and a half and I’ve been waiting for the part still. I had an appointment to get issue diagnosed but I still had to wait about 30 minutes after my appointment to actually get taken in. Just thought these are important factors.

The service team here were super helpful as it was my first time at their location. My advisor was Christian who was courteous the whole time. Definitely will be back. Thanks Christian and Doug for getting my Renegade in on a busy Friday.

Wow! What great help after a flop from ‘Cavana’ (which don’t bother with them! Not an easy process with online and delivery!) I’m happy with the dealership and pleasantly surprised by the customer service! They picked me up and explained everything. (Online can’t (!) do that!) Thank you all who work at this location, you guys sure are a hoot a bit of fun. : )

I have nothing but praise for this dealership and especially for Martin Vega, one of their salesmen. I had been without a car and Martin facilitated my purchase to the extent that he drove the car to me with the necessary paperwork. And the car was even more beautiful than I expected! If there were more than five stars, Id surely give it to them. Thank you all!

Josue Cantoran is a very knowledgeable salesman. I knew what type of jeep I was interested in, he wasn’t pushy and showed me the available jeep in my budget. Josue was patient throughout the paperwork process. All my information is on my phone such as insurance, proof of residence, a copy of my drivers license was also saved, he helped me transfer all this to his computer for his records. I’d highly recommend Josue to friends and family that are shopping for a new or used car.

Everyone was super nice & Im Very happy with my purchase

Look for Edgar! He helped us out in such a genuine way. He asked questions to help us find the perfect vehicle with the right price range for us. I highly recommend you look for Edgar, not only is he a sweet guy he also has an awesome sense of humor and that makes the experience much more enjoyable. Thanks Edgar for setting us up with an awesome 2020 Jeep Renegade, we love it and thanks to you my families safety is in good hands.

I went to the dealer today to purchase a Jeep Wrangler. It’s was the typical, old school purchase experience. The dealership is trying to charge a premium above MSRP for the new 392 models. They were asking 20k above msrp for the one in the showroom and 10k above msrp to even order one. I called Fields Jeep in Glenview and ordered over the phone with zero mark up. Napleton may fool some people into paying ransom for higher demand models but the lack of customer orientation will cost them in the long run - especially when their are better options 15 min away.

Martin and Edgar were awesome. Very helpful in getting the exact car we wanted.

Benji Aguilar is the man you wanna go look for when it comes down to your mopar, I had a blast he was really transparent and helpful in every way specially on his position of sales I know it might not be much info but loved the way he treated us and make my order smooth and quick thanks again benji hope you see it and keep on selling more like mines

A big huge thank you to Brian Widner and Napleton! Brian made building my dream Jeep super easy and stress free! Great communication and wonderful customer service. We’ll definitely be returning to Brian in the fall when my husband is ready for his new Jeep!

So, a friend of ours have only been dealing with Napleton’s Northwestern Jeep Dealership for years! He suggested we just walk in to hear what some figures would be on a few cars we like. Waited a little because we had no appointment, but the customer service after that, was exceptional!As first-time vehicle owners, my wife and I were pleasantly surprised with the ease of this process. Martin Vega is the guy! His professionalism and patience eased some nerves. His answers to direct questions were well appreciated. Martin knows!!Got a deal on a new 2020 Jeep Renegade Latitude that we couldn’t pass up and our friend got his money for referring us! Yes, they have a referral program.Martin and his boss Robert are a great team there at Napleton’s! Thanks for a great first experience and will be back for my wife’s car! A+ service and highly recommended!!!

The worst car dealership in the Chicagoland Area! Stay away from it ! Once you buy the car they do not care about your car they will just make dumb excuses. All of their staff is completely RUDE !

I purchased my first car here and the customer service I received from Josue was exceptional. He was very helpful through the whole process, beginning to end. Never in a rush and made sure I understood all the details. I definitely felt appreciated as a customer by the whole staff. I will be recommending Josue and this dealership to my friends and family. Thanks again!

Came in without appt at about 11:30am because of sudden loss in oil pressure. Had to be several miles away for work by 5.They diagnosed oil filter housing leak and had an accurate quote and ETA for completion of work to me inside of 15 minutes.Made repairs and finished job 45 earlier ran quoted

Last week I had the pleasure to get my 2021 Jeep Wrangler unlimited freedom edition. Since I was a kid, it was a dream of mine to own one and Brian Widner made that dream to a reality. I thank you so much for all that you did to make that possible, for anyone who is looking for a jeep go see Brian.

Josue, one of the salesman, helped me pick out my new Jeep. He was knowledgeable and patient as I was exploring vehicles. During the entire process, he answered all my questions and walked me through downloading the Jeep app - which is a great app btw! Overall, my experience was great and customer service was a 10/10.

Always friendly service. They make recommendations which I find helpful. I’ve purchased Jeeps from here twice and will come back again when it’s time!

I went in looking for a gently used car with 4WD because of the winter weve been having. I looked online and was able to set up a test drive for the vehicle I liked quick and easy. Benji Aguilar helped me with the test drive process and my trade-in for the Jeep. He was an awesome person to work with and he made the process enjoyable. Super excited about my new car and would recommend anyone searching for a new or used car to check this place out!

Great experience, this is my 6th vehicle from Napleton’s Northwest, I’ll be back again.

Napletons consistently has excellent service. They are welcoming, professional and service oriented. They also do a good job talking you through their recommendations.

Benjamin is an excellent sales person! He got me approved without me even having to come in! how great is that!! When I did come in all I needed was my id and payment and I was on my way. Very fast process great salesman who gets u in and out. I highly recommend this location and Benjamin as your salesman.

Had the absolute best experience here! Steve and Edgar really went out of their way to make sure I was treated well and put me in the best car for me! Was easily the best car buying experience I have ever had!

Great experience leasing a 2021 Pacifica. Diana Garzon and the managers made the process easy. They worked with us to meet our needs. I highly recommend this dealer.

Great and fast service. Would highly recommend!

This was the first car Ive purchased in almost ten years so I wasnt entirely sure what to expect but Philip Stermer and the rest of the Napletons Northwestern team made the entire experience easy and no-hassle. Phil was immensely helpful with answering all of my questions and also provided ample time for me to check out and test drive all of the vehicles I wanted to look at. The paperwork and actual buying process was also very straight-forward with no surprises or unexpected fees which I really appreciated.In short, I would definitely recommend Napletons Northwestern and would certainly recommend asking for Phil if you want a straight-forward, no-hassle car buying experience.

Diana was really professional and a BIG help. She also were a MAJOR factor on purchasing my vehicle. The only reason i didnt rate it as a 5, i wasnt to please with the way they handle the negotiations at the end.

I had a service appt scheduled for yesterday for my Chrysler Pacifica. This was my 1st time using this dealerships service center. I am a firm believer in 1st impressions. Doug, a service advisor, was very professional, polite and responsive. He kept me updated throughout the day which gave me assurance that imy vehicle and I were properly being taken care of. They kept my vehicle overnight as Doug wanted to ensure that it had a thorough evaluation to make sure all needed repairs were taken care of and to see if my vehicle was in good shape overall. I really appreciated the extra care and attention. I purchased my Pacifica at another dealership and this was my 1st time using another Chrysler dealership for service. I wasnt sure how I would be treated since I didnt purchase my vehicle at this location. I am thankful that I chose this new home for my vehicles service repairs. I picked my vehicle up today and was greatly in a friendly manner by Doug. The repair costs were very reasonable. My vehicle was returned back to me clean and everything was still in place as I left it. Thank you very much Doug for your friendliness and professionalism which gave me much comfort. I definitely recommend this dealership service center. You have a repeat customer in the future.

Man today was on of the longest days ever but my guy BENJAMIN AGUILAR And HIS TEAM made it all worth it. Great customers service they did everything and I mean everything in their power to make sure I drove off the lot with something. And today I’m a proud owner of a 2016 Jeep Renegade. They shot it straight with me from the very beginning they were so helpful. I mean there were times where I was getting so frustrated and just wanted to say forget it but these guys kept hope alive for me. These guys definitely got my new year off to a great start. Thanks so much. Special thanks to ROGER CAMPBELL for referring me there and doing all you could to help as well.

Great service great prices great deals. The staff is awesome they treat you like family.. Christian was who helped me out..

Just simply amazing staff! I wanted a car I saw online, but another car was available for purchase. I took it for a test drive. I have never experienced driving a Nissan before until now. It handles like a dream. Thanks to Jeff Treadwell and Robert Moore, I have car that was much needed! Ringing the bell was awesome!Definitely found a car dealership for the future!

I had my car servicing done with them. Paul is one of the best. He took care of my car and even provided me all the information regarding any recalls on my car. Keep up the good work guys.

Love the guys at Napleton. I am always confident that my vehicle is taken care of the proper way. 🥰🥰

My local service guys they are upfront and trys to give you what you ask for. Polite as well.

Worst customer service ever! Made an appointment and showed up and they tell me there is a two hour wait even before anything happens. Some over weight manure digger tells me that’s the way it is. Why make an appointment of you can’t provide service? It’s just bizarre. He tells me we don’t have technicians and I tell him well now you don’t have a customer either! Close up shop and go home! 😅

Josh was knowledable, patient and helpful. Overall, this was a relatively quick an easy experience and am very happy with the service provided.

I had a great experience at Napleton’s. I worked with Brian Widner, and he went above and beyond! He was easy to work with and was patient answering all my questions. I would certainly encourage you to contact Brian and work with him.

Steve in Sales is wonderful. Answered all of our questions in regards to grounding our lease, and making the appropriatearrangements. Thanks Steve!

I had a nice experience buying out the lease on my car that I leased from this dealership 3 years ago. The Pacifica is a great auto and I decided I wasnt done with it yet. I came in, got a 3 year extended warranty, and all the paperwork was done for me on the spot. Made it really easy. Thanks to Steve Bernard and the finance team.

This was my second time buying here and it was honestly the easiest, most painless car buying experience ever. Steve Bernard was friendly, knowledgeable and absolute pleasure to work with (he even had enough toys to entertain my 2 year old the whole time!). I always shop around to see who has the best deals and they beat every other dealerships price. Thank you (and Edgar who is amazing as well!!) so much.

I came in today with the intentions of buying a car, I met with Roger Campbell. He was very attentive to my wants and needs. He found me the perfect vehicle (2018 Nissan Rogue) and the price range that I wanted under 15k. I recommend this dealership and to go see him! Thank you Roger...

I AM SO HAPPY THAT I WENT TO THIS DEALERSHIP ON THE DAY AND AT THE TIME THAT I DID. I HAD THE MOST AMAZING SALESMAN. HIS NAME IS JEFF TREADWELL. HE WAS VERY KNOWLEDGEABLE ABOUT EACH AND EVERY CAR THAT I ASKED ABOUT. HE ALSO WAS SO VERY PATIENT WITH ME BECAUSE I HAD SOME QUESTIONS. HE LEFT A GREAT IMPRESSION ON MY 17 YEAR OLD. SHE SAID TO ME MA WHEN WE LOOK FOR MY CAR, LETS GO BACK TO THIS DEALERSHIP AND WE WILL REQUEST JEFF TREADWELL TO BE OUR SALESMAN. THANKS MR JEFF TREADWELL FOR MAKING MY DAUGHTERS CAR BUYING EXPERIENCE I GREAT ONE. WE HAD BEEN TO OTHERS DAYS BEFORE AND NO ONE COMPARED TO YOU. YOU ROCK!!!!!!

Great service by Benji Aguilar. Very satisfied by how easy the team made the process to purchase an used vehicle. 100% recommend to go and check all the vehicles and prices they have.

THANK YOU DOUGH N. VISITING NORTHWESTERN DODGE IS LIKE FAMILY AFFAIR. ALWAYS ON TIME AND WITH SMILE.

Just purchased a new Jeep Renegade with Napleton Auto group, had a wonderful experience with our sales person, Benjamin Aguilar. He was very patient, informative and very resourceful. He was not aggressive in getting a sale and made us feel very comfortable with our new purchase. Definitely recommend Napleton’s as a place to purchase a new vehicle. Thank you so much Benjamin 😊

Came in today with intentions on purchasing an SUV. Met with Jonathan talked about what I wanted and he had great positive attitude great knowledge of what he was talking about. Showed me a couple other males but came down to a 2018 Nissan rouge sport sl. They have great vehicles in great prices definitely recommend anyone to come here and speak to him. Thanks you so very much Jonathan

Roger and Robert made this purchasing experience the easiest! This was by far the best car buying experience Ive had to date. I traded in my jeep compass for a jeep wrangler. Love me some jeeps and will definitely be headed back here for my next purchase!

I feel very Special when I come to get my Van Serviced everyone goes beyond to make things just right. Thanks Doug and your Team

I have purchased Jeep Wrangler and a Ram 1500 from Napletons in the past 18 months. Chris and his team, especially Jeff Treadwell, are fantastic! They are knowledgable about the cars they sell and a pleasure to work with. Ill never forget Jeffs laugh coming from the back seat on my test drive of the Ram...he was enjoying it as much as I was. Jeff has followed up twice to see if I had any questions. Im already planning my next Jeep purchase from Chris and Jeff!

I have had my Jeep serviced twice with them since I moved to the Chicago area last year. Everyone is super helpful and very kind. They are thorough and seem to be honest! They brought up some factory recalls that I wasnt aware of and made sure I had the issues taken care of!

This was the second time I purchased a new vehicle here. The experience I had the first time in 2015 was awesome. It was because how I was treated by the staff I came in contact with. Each one friendly and helpful. I would recommend to anyone! Love my new Grand Cherokee!

This was my first time buying a car out of state and they truly went above and beyond our expectations. Steve B. picked us up from the airport, drove us to our hotel, and overall made the buying process very easy and I’d even go as far as to say enjoyable! We were very impressed with Steve and Napleton Northwest.

Napelton Northwest is very good Dealer Ship in City of Chicago. The employees is very friendly. But Close to Street the Shell Gas station is not very good theyre is a Garbage employees not to friendly with costumers.

The Edgar Moreno Sales Team ROCKS. I’ve just moved into a 2021 Grand Cherokee. My 3rd GC in a row and my 6th Jeep. Every time the team I’ve worked with at Napleton has been a Dream Team.

All I have to say is that the sales rep Roger is purely amazing. We’ve been in contact for a while and throughout all of the impossible odds, he was still able to help me drive away in a 2017 4x4 jeep cherokee within my price range. I don’t often write reviews but this is a special case!!If you’re going to shop here I strongly recommend you contact Roger.. he’s the perfect guy to get the job done!

I had the unfortunate experience of being put in a bind and having to purchase a vehicle from Napleton’s Northwestern. While they got my money, the GM (Edgar Moreno) did pretty much everything in his power to make the sale not happen, and make us feel like lowly unvalued customers along the way. We came in on day 1 to purchase a used Caravan, but there was a pending check engine light. In this time, we dealt with a separate Manager (Robert Moore). Even though Robert and I may not have been in complete agreement when it came to the value of the vehicle, he was still very professional, courteous, polite, and respectful. He explained his reasoning for not really being able to move on the price, and said he wanted to have the pending check engine light looked at before he was comfortable selling us the vehicle. This is how I would expect a Manager to act. Enter day 2 when we came to pick up the vehicle. Edgar Moreno took over as Robert was off. In this time, we noted the van had a broken housing on the ceiling that was not broken when we had come in the day before (which likely happened as the porters were cleaning the vehicle to prep it for sale). The car was also missing a spare tire. Additionally, rather than addressing the pending Check Engine Light, they just cleared the light so I could not determine if the potential engine issue was permanent prior to purchase. When I asked how he could address this (either via a concession so I could have the housing fixed, or fixing it in house), Edgar was very cold, and outright rude at times with snide comments that made us feel very unvalued as customers. I was at a point where we were going to walk out on several occasions, but alas, we needed the van. Albeit, the van was on the cheaper end as used vehicle (~$6,000), but that does not give any GM the right to be as disrespectful and unpleasant as Edgar. He made it appear as though he had done us a huge favor by sourcing a spare (which he refused to properly mount in the vehicle for us, mainly out of spite). Upon leaving, the housing for the spare hadn’t even been returned to normal position as it dragged on the road. During our time at this dealership, we witnessed unprofessional behavior as an employee on site was discussing issues with his child and how he would have to bring the child into the dealership or leave early. The porter / tech, who took well over an hour and a half to remove the spare was driving the vehicle around the shop with the spare dragging under / behind the vehicle, attached by the cable. Furthermore, when it came to pricing, Robert initially promised us $500 off the vehicle, but upon purchase, Edgar rounded this amount up to the nearest $100, resulting in a $27 increase in the dealership’s favor. While the amount is inconsequential, it was bothersome from a principle standpoint as Edgar was unwilling to honor their word and was just being petty at that point. When I asked if he was willing to let the deal slip away for $27, he said absolutely. This is not the proper behavior of a GM. I told him repeatedly throughout the process he still had an opportunity to turn this around to have us leave satisfied- he stared at us blankly and was not having it. When we said would have preferred to continue dealing with Robert, he stated that Robert would have had to run everything through him anyway as he was the boss. Add to it the Illinois State maximum in doc fees ($300) that this dealership charges vs. all the other dealerships who were half that (and even willing to waive them for the sale), the extreme delay in prepping the van for sale- it all adds up to an extremely awful car buying experience. Edgar made it abundantly clear that $6,000 for a used car was tantamount to meaningless to him. As such, when the day comes to buy a $40,000 Jeep, this is not the dealership that would earn my sale. I have followed up with Dodge / Chrysler Corporate about this experience, and would hope that if a Napleton actually reads this, they’ll have a little idea of the atmosphere and daily dealings of the dealership under Edgar.

This is a third time I bring my jeep to them thinking they are Profesional and could trust them but everything I bring my vehicle it takes them 7 to 10 days to diagnose the problem and than work on itVery unprofessional people

We worked with Jeff to buy our Jeep Grand Cherokee. He is the BEST. Since buying the car, he has checked in on us to make sure we are doing well and answer any questions we have. He made the process so easy for us - I would absolutely recommend him!

My fiancé Robert and I just left and had the most amazing experience buying a car with Benjamin. He was so helpful and answered any and all questions we had. He worked out a great deal for us. He was so down to earth and didn’t make us feel pressured at all. We will definitely be coming back here and telling all of our friends and family that Benjamin is the man to see and Napleton’s is the place to go.

I had a great experience here. Steve was knowledgeable, quick, and fun to work with. I called inquiring about a specific car and he made sure all my questions were answered! He was even kind enough to ensure I was able to get to and from the dealership in the car I wanted! He’s been available every day since then to answer any questions I forgot to ask on the day I bought it - above and beyond customer service!

Great speedy service and everyone there checked in on me and made sure i was informed of car status. Highly recommend anyone taking their car here!

Great place always go here for my oil changes

Unbelievable customer service. Internet pricing was selling price, no hidden cost. A+ Experience with every department...Thank you to all team members

I was looking at cars for a trade in, sales consultant, Benjamin Aguilar, was there to assist. He was very knowledgeable and patient. He answered every question I had and made the process very simple!

Recently stopped into Napleton Northwestern Jeep to explore options for a Jeep Wrangler. I was greeted by Roger and Robert who provided a truly great buying experience.They worked with my budget to create an affordable plan that got me into my new Wrangler.Roger and Robert were the reason this buying experience went so smoothly! I truly appreciate the help and service we received.

I had an issue with my 2015 Chrysler 200C where it wouldnt shift from Neutral to Drive. Napeltons was not the closet dealership to my house, but I recognized the name and decided to have it towed there. The team there went above and beyond my expectations. My car was fixed in a timely manner (actually faster than I expected) and the customer service was excellent. Paul, in service, was on his game and kept me informed of the time line. I also spoke with Martin, in sales, who, despite not even being part of the service team, was a huge help. The Paul and Martin combo were able to make my difficult situation without having a car, pretty easy. I would definitely recommend them and the Napleton crew and will be a repeat customer, whether buying a new car off having my current one serviced. Thanks again, Paul and Martin!

Every visit results in a fair price and quality customer service. I have purchased 3 vehicles from this location and have always used them for my maintenance. Very happy customer and would highly recommend.

The customer experience was awesome. Benjamin and Robert both supported my wife and myself in the perfect car transaction. I would highly recommend you stop by before you make your final decision. They understand how to get deals DONE!

This place is a joke, my husband left bad review for a concern that someone would contact him and general manager name Chris Napleton responded with his email and phone # to reach out to him so he can resolve the issue, we have sent him couple emails and left voicemails but unfortunately hes same like his staff members who doesnt care for customer service and for customers.Kindly dont left a concerning response if you really dont wanna help.

Roger Campbell is the best. He made sure I got a good deal and he saved me money on the down payment. I got a 2019 Jeep Wrangler Sahara unlimited which is exactly what I wanted. THANK YOU ROGER and Napleton Northwestern.

Such an amazing experience, people and of course the deal! Bought my first car and it was so perfect thanks to them! I would recommend for sure!

The process was very smooth and easy. Roger is an excellent salesman. He was very helpful and I am extremely pleased with the service I received from start to finish.

Great service, listened to the issues I brought up and solved all of them. Made sure I was back on the road safely in no time and properly charged my warranty.

This place is awesome they will work with you no matter what. I worked with the sales representative Rodger he was great 🤟🏼 Very polite and has very good patience I would recommend him to almost everyone. You won’t regret anything I promise. I can honestly say I left today very happy and satisfied with the vehicle that I purchased. I will totally come back again.

Was shopping for a Jeep Wrangler for my 16 year old and was dreading the whole experience. Stopped here as we were driving by the place on our way to dinner and it couldnt have been an easier, painless car buying experience. Steve B. was very kind, knowledgable and answered all my worried mom type questions. There was absolutely no pressure on us to buy that day but we ended up doing so. Steve and the whole crew worked with us to get us the Jeep features we wanted at the price we could afford. I would absolutely not hesitate to recommend Steve B. and Napleton to any of my friends.

I went in 5 months ago and purchased an used 2014 Nissan Altima from Roger as my customer service agent who was awesome. With my credit not being good he worked very hard on making sure I got into something. Unfortunately I had to wait 3 weeks for them to have the car ready. Once I finally got the car the air conditioner wasn’t working(in August) the headlights were out plus a shortage in the taillights. The mechanic said there was nothing he could do about it. A couple of weeks later. The front and back rotors went out. Again nothing they could do about it. 3 weeks ago as I was on the expressway the rear control arm broke. I had it towed to a mechanic ($160.00) to find out what was wrong. I was told that it would cost over $3000 to fix and how the car apparently had been sitting in water so the whole bottom had rusted out. I immediately called Napleton. I was told to call back the next day. I called the next day to speak to a general manager, and was told he was outside shoveling snow. I ended up going in, only to sit there for hours and ended up leaving with a card to call the next day. After 2 weeks of “The Run Around” I was told to have the car towed to them($95.00). Car was there 2 days and was told I had a warranty and the car wasn’t even worth fixing. On the third day I was told they were waiting on someone to contact them from the warranty place. So I called them myself to find out nobody ever contacted them but I could have another licensed mechanic to fix it. Had the car towed again ($100.00) . Okay now the car is at Midas, warranty people contacted, they came to look at the car. Their decision was because the whole bottom had water damage from pre existing causes that they couldn’t cover it. I found out the previous owner had crashed the car but didn’t report it. I ended up reaching out to Chris Napelton numerous times and have yet to speak to him. I feel like I was bamboozeled and I personally wouldn’t buy a skateboard from them. I’m a very patient individual and I rarely get angry or let things bother me. Them people in Napleton really had me off my square. My recommendation is if u get a car from them make sure you take it to a mechanic and get it checked from top to bottom.Definitely A 🍋

Didn’t have the car they said they had 2 cars I got notified I went back and they said one is sold and the other isn’t at the dealership

Our 20+ year relationship with Napletons Northwestern speaks for itself. Both sales and service staff are informed, attentive and responsive to our purchase and maintenance needs. We will be coming back again for our next Jeep Wrangler.

Amazing service! Benjamin Aguilar not only related, but made us feel right at home. The best car buying experience I have ever had. Thank you, Robert for setting the appt. and making our dreams a possibility!

My wife and I stopped in to look @ a 2019 Ram 1500 Bighorn Lonestar and Phil Stermer greeted us at the door. It was a pleasure working with Phil. He made our visit and buying experience easy, no pressure and we will definitely recommend Phil and your dealership. Thank you