Kudos to Adam and the team at McCarthy Ford! I am extremely impressed by the service recovery! Adam was personable, professional, and most importantly he was committed to resolving my concerns. Megan, in the service department, was efficient, professional, and kind. I look forward to patronizing your dealership in the future! Many thanks to Adam and the team at McCarthy Ford for caring enough to actually demonstrate genuine customer appreciation-You guys have got it right!

Very Good.not a long wait..service was excellent..Thank yiu

Great Dealership and Great People. I have worked with Brian to get 3 cars over the years, and he has always been helpful and made sure I got a good deal, and the process has always been smooth and easy.

Craig in the Service Department is awesome! My tire pressure bells and lights came on while on my way to work this morning. Working two jobs, I had no idea how I was going to deal with a flat tire or having it repaired. When I called to see when I could pop in for a quick check- Craig told me to run by real quick and he would check it out for me. He topped off all of the tires and told me to come back in after work if they came back on. Thank you Craig for your compassion!

My family and I have been loyal customers to McCarthy Ford for about 15 years. We have referred many friends and family. We had the Fusions, Escapes, the Focus and lastly the Edge. We have always had a good experience with them until my last purchase with them. When I bought the edge, I told the salesman what I was looking for in a vehicle. It’s a safety feature for me. Little did I know the vehicle that I bought didn’t come with fog lights. I was told to call Ford customer service to see if there are fog light kits. So I had called them and they don’t. You would think after doing business with them for so long, the salesman would have told me look that car doesn’t have this feature. Let’s look at a different one. Long story short, I bought the car with low miles, not aware of the missing feature. Later down the road I had to replace the rear brakes at 30k miles. I understand the maintenance side of it but at 30k miles?I wanted to talk to someone about this, bc I thought it was weird to replace the brakes on a vehicle with low miles. I was told that I would be receiving a call from the service manager and nobody ever called me back. So three weeks went by and I received a call from Pete Gleason. I told him some of the issues that I was facing and he said that he would call me back. This is going on almost two weeks without a callback. There customer service has really tanked. I guess they don’t care about their loyal customers. My family going forward will be looking elsewhere.

I was seriously nervous about taking my older Ford to have a minor repair done. I thought it was going to be beyond my budget but representative Craig made me feel so comfortable and at ease when he explained everything upfront and how much it would approximately be but came back and let me know it would be a little bit higher and why. Thank you Craig for everything you even made me laugh which is a hard task.

As a former certified dealer technician and current ASE certified technician I never feel scamed or are there attempts to sell unnecessary work. Honesty is key to me. If you own a Ford product and need service, check them out.

My car broke down after my sons basketball tournament, and we are not from the area. MxCarthy Ford was amazing. We had the car towed to their shop, we received updated phone calls while we waited, and they finished it in time for us to take it back home rather than waiting until the next week for pick up. Thank you, thank you, thank you!!!

I bought a used car from McCarthy Ford last month. I didn’t even get my first oil change before my wheel hubs started to go out. Since I had bought a Nissan from McCarthy, I had to go to the Kelly Nissan for service. Diagnosis revealed I need over 3k in repairs for the car I just bought from them. I’m disappointed because I was referred from friends to come to this place for a car. I wouldn’t recommend anyone buying a used car from here EVER. Waste of time and money.

Mr. Bryan was very helpful during the process of using my new warranty contact.

One of the sales reps there gave me bad vibes. Hes a Native American. Hes either not good at listening or was being slightly discriminative. My GF said she didnt get unemployment after he ASSumed she did and then mentioned it again after running her credit check. Thats not a good look for someone who is doing business and suppose to be assisting on your purchase of a vehicle. She was told to come up there when they are aware you have to be on your job a certain amount of time to qualify and the guy in charge was aware she just started her job. We wasted an hour of our time driving there.

We had a great experience purchasing our car. Stress free and pleasant. John S. was wonderful with excellent customer service and he found the exact car we wanted at a great price! We highly recommend Mccarthy Ford

I am on car number 5 from McCarthy Ford. They go above and beyond for their customers. When waiting in the waiting area for a service appointment the recognize you and always say hello. Service and parts are always courteous and kind and are very thorough when discussing service on your vehicle.

Lewis was our sales person and I can say he was amazing. Not only did I drive away with a new car, but so did my husband.Who at the time really needed a new vehicle. I traded my 2017 Ford Focus in for a 2020 Ford Escape. The SUV drives smooth and is great on gas. We Fill up every two weeks. Mind you we both drive to work and back which is about 28 miles back and forth. My husband traded in his 2005 trailblazer for a 2020 Ford Fusion which is also wonderful on gas. We also shared a review on their Ford website, but just wanted those that didn’t see that review to be able to see this one. When you go in ask for Lewis he will treat you right and is not out to break your pockets. A++

My husband and I were out looking for a new vehicle. We were about to approach McCarthy Ford Dealership, when I asked for us to stop there. We were greeted by a very pleasant and professional Mr. Louis Minter, our sales person. After a brief intro; we realized he is also a member of the APOSTOLIC CHURCH OF GOD, where we all Praise and worship. He assured us we came to the right place. He was right!!! After Mr. Minter knew what our budget was and what we had in mind; he did not hesitate to directed us to the vehicle we drove home in!! Thank you, Jesus and Mr. Louis Minter. The experience is one my husband and I will never forget. He was fantastic and went above and beyond to satisfy us in every way possible as his customer. His Godly Spirit shined throughout the entire experience. Again, Thank you Mr. Minter and MCarthy Ford.

Great service bought our 2016 Explorer sport and we are happy Whit our purchase and the friendly people and staff 👌🤝

Perfect ewe ct services ewe, nice, knowledgeable people.....

Again, I visited & purchased a newer vehicle 🚗 from the only Elite car dealership in Illinois.You can choose any of McCarthy Ford’s Elite Sales person. They’re Awesome, Outstanding.educating me on the proper purchase .Theyopenly discuss with their customers visible budgeting to maintain your vehicle. Not chose’s making the BIGGEST commission! They Really Really care. Family friendly, trustworthy. From sales team, service dept. Everyone is Awesome, Kind knowledgeable& Customer Service Family Friendly.So to reviewers stating negative interactions.As a Very Happy, Happy!!! Customer. I don’t Believe that experience.Always your Loyal Customer,

The service I received today was excellent. Thanks, John.

After bringing my car here 3xs for a knocking noise that they couldnt figure out I open my hood because my brake fluid is low after one month after an oil change which they fill you fluids. To see my brake fluid canister dangling there not 1 of the 2 screws were there. Just sad this isnt the first time they put me on the road unsafe. Another time they rotate my tires. By accident I notice my new tire from discount tire was on my back passenger when I brought when I left the tire was on my back passenger. When I asked no one had an explanation. I would bring it back for the 2 screws but to be honest I wouldnt even let them do that.

I was in town for the holiday from New York. I hit a pothole and messed up a rim on my Flex. I searched online at a couple of places, with no success, then stumbled upon this dealership. I drove over solely because it had the highest review numbers in the area. When I arrived, the friendly parts guy (Ray) made a few phone calls and literally in less that 24 hours, had a new rim waiting for me. He even got the service department to squeeze me in to replace the rim on the spot. The other gentleman (Bobby and Billy) took time to answer all of my ancillary questions about my Flex.Thanks for the great service. Ray saved me a ton of time.

If you go there you must give them the side eye. 😒 Havent had much done there ...but the customer service is questionable. 😞

Great service! Everyone was very helpful in getting my new car. It was a very smooth process all the way through. They worked with me because I really didn’t have any money to put down. The whole process was about 3 hrs max! Ken was my salesman very cool guy.

I got a good deal here years ago, but I was using a buyers service. Theyre here to make money, so it helps if you have some leverage. On the other hand, Ive been bringing my car back to them for service for a number of years, because I trust them. So far, they havent given me any reason not to.

Great service And great prices

Great experience very nice people Brian was very helpful and kind.

Came in to buy a Ford bronco and put 10000 down was treated horribly by the sale manager . He has a very nasty attitude wasnt trying to work with me and what he said was final so Im guess being African American women my money wasnt good enough for that dealership. I was told that I wouldnt find one anywhere else and found one cheaper and it will be there with the badlands package included in 3 weeks . I really think he was judging becausehe tried to give the paperworker to my older sister and when he looked at me everything changed

Always takes care of my truck, never clean it and parked it in the rear instead of by the door and forgot to tell me

1st time visiting McCarthy Ford. Very nice & accomodating Salesperson, Tim Ngo. Looking foward to working with him on my new car goals.

Bought a used ford fusion from them and got a very fair price and was even given water on the hot day

Informative and complete., Four stars.

I did not purchase my vehicle from them but they are servicing my vehicle Glenda was awesome they gave me a Loaner car and luckily my repairs will be covered under my limited warranty thank you guys so much my next automobile purchase will definitely be with you guys

Great dealershipI bought my last 3 cars from them service &parts dept are the best

If i were able to select a lower rating, I would. I found this dealerships practices to be dishonest, deceptive and simply repugnant. The salesman was totally dishonest and engaged in a numbers shell game; pretending to offer a meager MSPR discount while debiting and attempting to hide the exact same amount debited elsewhere. I was insulted and treated with a total lack of respect. I was able to broker a deal for the exact same truck at a different dealership for FAR lower than McCarthys sales team offered; although they continually to assert that they were offering the car at cost. I strongly urge anyone considering buying here to beware.

I have been here twice now the staff has always been helpful and to the point

Great service and good free 🍿

Great dealership here best staff. Tim is so wonderful willing to help you through the process of getting you your desired car. They dont play no games. Its the place you want to go get your next car.

5 star thank you

Tom Jannel excellent service manager fast and dependable.

Customer service is very rude, wont ever buy from here or get service done here.

Professional service. Friendly.Quick service considering what I had done.

My first experience at McCarthy Ford was a great one. I was assisted by a charming salesman named John. He recommended a mustang to suit my high energy lifestyle. I wasn’t sure this was the car for me but after a few days I was so satisfied with my purchase. What a great car! Thank you John, you rocked my world. I’ll never forget our test drive.

Great service. Friendly and on time. Work done as promised

This place did not treat me good I went there to purchase a car did not have a good relationship with the salesperson Bryan went to another Ford dealership got the car I want it I had no problems take my car there to repair car went back three times for the same repair its not a good place I recommend you to go to another Ford dealership I will not be dealing with this company again its a shame you can spend $45,000 and they dont treat you right please think about it before you go there you get the service I have your rated the same on one star and I was charged to fix a brand new 2021 I would never go back here again please read this post dealership I do not recommend

Great place to do business And find your new car or truck

I was absolutely in the worst place when my 2012 Ford Fusion, that I bought there brand new, was totaled this January. Since that 2012 car, I have bought two more. Now, I can add a fourth. They understood my situation and helped me look at all options. They weren’t pushy and extremely accommodating. I would recommend buying a car from them anytime. I will as always be back as they have helped me in a bind. Thanks McCarthy Ford for all your help and support over the years !

Great place to shop for a car and Tim Ngo is amazing and cares for the customers needs and really looks for ways to get you the best price 😀

Excellent people to do business with. From sales to finance to service (and parts), my trip was an awesome experience. Buying a car can be fun and nerve-wracking all at once. The entire staff made me and the wife feel welcome, comfortable and satisfied by the time we left. You can ship for cars online all day long, but getting the personal experience is only available in person and the folks at McCarthy did a fantastic job.

My husband and I just purchased our third vehicle from McCarthy Ford. We love the feel of a down to earth, community-based business where the customer always comes first. Our salesperson, Frank A. was awesome! He was knowledgeable, informative, and respectful. We loved his great sense of humor! Purchasing a new vehicle can be so stressful, but we felt perfectly comfortable. From the paperwork to the financing (thanks, Dan), it was a very smooth process. We will definitely be back again, and highly recommend this dealership to anyone looking to purchase a vehicle.

Fast and courteous service

I have recently just purchased my 2017 Ford Fusion from Tommy on August 21st. I went in to just look around and explore the options I had. After finding out that the Fusion that I did want was not financially feasible Ted and Finance Manager Dan( I believe sorry if I got the name wrong lol) sat down with my girlfriend and I and asked what we were looking for,wanted and needed to be payment wise and did what it took to get me in the car I wanted at the Payment I needed. Furthermore I traded in my 2003 Mustang GT and was happy with what they gave me for the trade in value. On top of the financial part and making it possible to get me in a Fusion that I have been wanting they did all of this for us at 8:45pm and had us out by just after 9 with my new Fusion shines up and ready to go Hats off to you guys very happy and not only will we recommend you whenever possible but will definitely be purchasing from you again in the future. Thank you. Also wanted to say my girlfriends sister drove from Elkhart,IN to get the same experience from her salesman Tim that got her into her 2018 Edge that she’s loving. Lastly I have been servicing my Fords there prior to this and want to extend my appreciation to Jim Domino and his service team for taking care of me with great service every time I come in.

McCarthy Ford treat you like family. Passionate knowledgeable, awesome and patient with each customer. Every dept is outstanding.I will forever purchase my vehicles fromMcCarthy Ford for every long they are in business.Happy faithful customer,

BEST DEAL, WILL NEVER BUY A FORD FROM ANYWHERE ELSE!!!!

I walked in with no expectations to buy just look around at what dealership offered right before thanksgiving holiday. I had received a mailing they had a program for people out of bankruptcy. Service was great as soon as I entered!! Rodney was a trooper excellent salesman who was patient with me and my financial needs. I was sold an awesome 2016 escape, low mileage and guess what the deals only got better from there. Finance manager laid out red carpet treatment for me with more Ford perks!! I truly recommend this place to anyone looking for exceptional customer service, trustworthy deals! and help rebuilding my credit. I’ll definitely go back to buy another car.

I can’t say enough nice things about McCarthy Ford. I recently purchased a new 2020 and it was as quick and easy as possible. There was no pressure and the staff was knowledgeable, friendly, and quick. If anyone is looking for a new or used vehicle, come see McCarthy Ford and you will not be disappointed!

Nothing but excellence over at McCarthy Ford. Was greeted right away with kindness and manners. Very understanding and were able to help me out with a beautiful Ford Fusion. Highly recommend!

They take good care of your car

Great place to do business! I have never had a better experience buying a car! Rodney really made sure I left with a great car for a great price!

Bought my 2017 Edge here. Couldnt be happier! Love the car and was in and out in about an hour and a half. Def buying my next ford here! Maybe the Bronco!

The lady at the front was so sweet and kind

Came in for a simple oil change at 5 oclock and they turned me down and said because I didnt have my appointment but they told me on the phone that they accept walk INS I think their are racist and they dont want to do the job. They were not busy and said only accepting appointments. First and last time going there. I drove 30 min to this location to get turned down very upset.

Ive been buying my cars and getting my car is repaired there for over 20, very happy with their service. Next year I will be buying a brand new car again..

This was my first time purchasing a car from here. The service was great the salesman took his time to explain everything about the car was not in a hurry and not pushy at all. Salesman are always friendly and take take to stop and say good morning how are you which makes the customer very comfortable and knowing they are getting treated well. Also the service dept was also a very fast paced dept but even though they also took their time came to greet you when you pull in and ask what are you having done today and ask are you staying or getting picked up.They also offered if you want coffee you can help yourself and replied anything else just ask me and Ill be glad to help you. So overall I would give this place 10 stars. Thanks for you help and the services I have received will recommend friends and family to this location. Thanks again.

Cant say enough good things about McCarthy Ford. It was a smooth process from beginning to end. A great environment with even better customer service. They are friendly, helpful, and knowledgable on all things Ford.

Thank You Tom for being a man of your word. I would like to apologise for the last review. Thank You for your help and service and I would like to thank Mary as well for helping me as well. I still feel the same about Brian. That will never change. 😐

I had a wonderful experience at McCarthy Ford! Fantastic service! Would recommend anyone to buy a car from here!

Very nice people quick service

I am a retired Ford Employee. If I cant trust your sales People to treat A/Z plan customers(honoring Discounts established by Ford)Fair and according to your agreement with Ford Motor Co, How can a trusting unsuspecting customer hope to be treated fair and with respect.Its time to review your sales tactics of late.

After having a rough experience with another Ford dealer, McCarthy Ford was recommended to us by a friend. Normally we would have not driven that far to look at cars but I am glad we did. Ray and John were kind and courteous. John listened to what we wanted and how much we wanted to spend. We were looking for an affordable car that was safe and in budget as we have a little one on the way. My husband and I did not feel pressured into anything. The first car we looked at and test drove ended up being the one we purchased. John made the financing and paperwork process smooth and easy. We were out of the dealership with our new car before the sun went down. We will definitely be back to purchase our next car from McCarthy and be spreading the word about the positive experience to family and friends. Thank you to John and Ray for the anxiety free car buying experience!

If youre trying to re-establish your credit, this is the place that can help!

I love this place. I purchased my car from McCarthy Ford. The customer service is exceptional. The service department reps go out of their way to ensure that your experience has been a positive one. Buy from this Ford dealership when you want a Ford.

I purchased my first car from this dealership. Since then I have never had a problem with them. Their service is above excellent and they always have a smile. I have since purchased a 2012 truck from them and I am happy. I always go back there to have my truck serviced and I have never had a problem. The salesmen are very nice and try to do everything they can to get you in the vehicle that you want. I love McCarthy Ford and I would recommend everyone to go there. Excellent Service!

I was very happy with the service I received. Fairly simple and painless. I would come here again. Although I cant comment on their prices since my service was free as part of the recall.

Was told by my mechanic my 16 year old Chevy was unsafe to drive and too expensive to fix. Crippled my car down the street to McCarthy. So glad my Chevy made it. Got myself a new Ford Fusion. Love my new Ford. Sales rep Tim was great. Very pleasant experience. Would go back and would recommend. Thanks McCarthy.

Without an appointment, I drove to the service dept to replace a tire destroyed by a pot hole the previous day. My exact tire was in stock. I purchased it & McCarthy Ford installed my tire, applied my customer discount and sent me own my way in less than an hour. Thanks again to my service advisors Tom & Jim ! 🚘

Bought my F150 from these guys last month and they have been great on customer support and all my millions of questions.. Thanks

I cant say anything but go to this place if you like helpful, friendly, and professional staff. Mike in service is awesome as well. I will definitely be back soon.

This place has the worst customer service ever, I came in for a new key it only took a hour. I paid, and went to my car, turns out the new key was never programmed to my car. I take it back to the service desk, and the guy tells me in 20 minutes it will be ready. I sat down about hour and waited, I go check on my car and the guy just started to work on my car. I should’ve got a refund, I will never come here again McCarthy Ford is very disappointing. $300 for a un-done job, this is alll the way messed up. 👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽

I had repairs done on a Engine issue. I picked it up and I still had a Engine issue plus low oil light came on and should have had a oil change. Finally when I first brought car in Service promise a spare key and touch up when I went to pickup the guy on phone said who was going to pay for it. But to there credit when I called to complain they stood by there Word. Uncle Pete the manager said mention his name when l bring my vehicle in Monday January 13 Im buying all my vehicles from McCarthy Ford.

Came there for service on my Ford Escape and Jim V was GREAT!! He was informative and took care my mom and I. Thanks.

I had a seamless, painless experience with the gentlemen at McCarthy. Pulled onto the lot with a very old expedition, and left the same day with a focus.

Had an awesome experience today. Joe got me such a great deal! He introduced me to Luis, who is a fantastic sales rep. Everything went so quick!!!! Kelly and Pete were WONDERFUL too! I never had such a great car-buying experience. I will be recommending ALL my friends here.

Excellent service. Honest, fair price. Fast and efficient. Bought car a year ago and had a very good sales experience.

Just received an EXCELLENT service from the service department at McCarthy Ford. My Van was quoted to be in the need of a new engine by another mechanic shop that supposedly worked on it for more than a month!!! Although my Van was 2 miles away from another ford dealership but after talking with Brian at the Service department of McCarthy Ford, who I found him very knowledgeable and helpful, I decided to tow my Van for 20 miles to drop it off at their shop! In the morning of the next business day Jim Domino called me and explained that they have found nothing wrong with the engine except 2 blown fuses and they got the engine up an running in less than 2 hours after that! later in the evening Jim called again with more detailed update!I would give these guys 5 star in their expertise, care giving, timeliness and communications!Great Job McCarthy Ford, Brian, Jim, Craig and the service team!Kaveh

Good 👍

Always a very pleasant experience.

I just bought my second vehicle from them, and while I never dreamed I would say buying a car was a pleasant experience, McCarthy Ford made it just that. Including the test drive, we were at the dealership a TOTAL of two hours! Bill was a great salesperson, and as with my last experience at McCarthy, there were no high pressure tactics used. He got us exactly what we wanted, and didnt try to up-sell us on a bunch of garbage we werent interested in. What a concept: give the customers what they want. Keep it up, guys. Ill definitely be back when we need another Ford!

Great place to do business

My salesman Tim Nog was excellent and really worked with me. He made you feel comfortable and listen to you. If you ever need a new car and looking to a Ford, make sure to go see Tim.

This review is for the North Riverside location. Really good people here. No double talk and teaser prices advertised. It took longer for them to prep my new vehicle than it did for me to actually buy it. Highly recommend.

Place was great when I bought my vehicles but ever since sometime after despite asking over four times to be removed they flood me with robo calls, text messages, and voicemails. Ive asked politely but today would have to be well over the 15th voicemail, text, and robocall. So kind of a frustrating experience following my purchase. Will edit if they ever would remove me, until then I would not recommend.

Just bought a 18 Fusion from a salesman named John who very effective and efficient during the purchasing and afterwards. The man in finance was very helpful and understanding to what I needed. This is the first Ford I have ever purchased and hope it will be one to remember and wont regret!

My experience is with the part department. Helpful, nice men work there. All questions on numerous trips there for the parts were answered, parts ordered and received as it was promised and best part - price (a lot less then other ford dealers, and I have been visiting a lot of them :) ) Thank you guys!

Great service helpful, friendly, and professional staff. Mike in service is awesome as well. I will definitely be back soon.

Great people to deal with..Help you with anything you need.. Make mc carthy your only stop...

Good service department. Nice and friendly.

I was picking up a friend who was dropping off their car to be fixed!

Had an early oil change appt. Got done in a little over an hr. Service personnel friendly.

The service Department is outstanding as always, Jim D. And Brian are the best service writers Ive ever delt with at any dealership.The mechanics are all well trained and very professional as well.As a whole I leased/bought my new 2019 Explorer Sport model because of the service department here.I bought my trade in Explorer in 2010 from a different dealership(Bill Kay) and the salesmen and finance manager totally screwed us on financing, then when I had the first oil change the mechanic made a mess with his greasy hands. I never returned to Bill Kay, I always had my service done at McCarthy.Year before last, I was on I-40 in Tennessee and my engine overheated caused by a clogged radiator, I didnt know who to call, so I called McCarthy and spoke to Jim in the service department. He found us on the Map and found a dealership and guided me to that dealership in Harimon Tn. And that dealership got me back on the road the next day.Jim went 150% to get me the assistance we needed.I always said that if I ever became able to buy or lease a new vehicle it will be with McCarthy all the way.So, last Saturday we leased a new Ford Explorer 2019 sport addition, and we love it.We love it !

Best dealership around I only buy my cars from them great customer services makes me feel like family I’m on my second car from them best