From order to delivery to follow-up question a week later -- every step of my appliance purchase was outstanding. Seriously, I dreaded buying a new washer/dryer when mine broke. But Grand had the one I wanted in stock, for less than the big-boxes, a faster delivery (3 days vs. 3 weeks for the others), with a better deal for removal of my old one, and personal customer service (dude I spoke with on the phone actually answered my email within minutes of my sending it when I had a question the next week).Ill shop here again.

Our front loader after 8 years was giving us nothing but trouble. So after having a load of jeans soaking wet and machine stopping I google Grand cause we kept driving by the store saying we are gonna stop to see what they are all about. So I ordered on line a washer and dryer. The experience was wonderful. Mark was a great help and I would do it again.

Update: Easy to order online! Had appliance in stock exactly what I needed. I havent received my item yet! But I suspect the delivery and install will go smoothly.Delivery was also successful! Here is a photo for you!

Excellent service. We needed a new refrigerator for our condo--we had a very specific size it needed to fit and we wanted an ice maker. Matthew Johnson, our sales rep, spent time researching the dimensions of several models and presented us with all the options. We got exactly what we want AND it was less expensive than other places!

I called Matthew at Grand Appliances and he was very helpful in helping me spec out a new freezer. He sent over a quote in a timely manner and I was able to place my order over the phone. Everything was seamless!

A very pleasant and easy experience purchasing a new refrigerator. Many other retailers were out of stock of the model we wanted. I was able to check on availability and delivery and place my order, all via text messaging. Once I reviewed the order, a sales rep called me to arrange payment. We’ll get our new refrigerator in a couple of days instead of a couple of months or more. Easy peasy!

Grand was great installing a dishwasher,even able to get the one I wanted. Installers very courteous, professional. Just ordered a new clothes dryer. They actually had it when many others did not and to be installed in 6 days. Quick and easy process on the phone. Thanks.

The process for buying online was easy and very convenient. In arranging for pickup at the most convenient location, the customer service was excellent. I definitely recommend Grand Appliance for great pricing and super service.

I went into Grand Appliance after a coworker suggested I buy my dishwasher from them. I left having purchased all 4 of the kitchen appliances I was in the market for here. I try to shop small as much as possible and given that their prices are the same as the Home Depot across the street, or Best Buy/ Lowe’s down the block, the decision to make such a big purchase here was easy. Bruce was very knowledgeable, not pushy, and helped me decide between very similar models. I appreciated the attentive service and having a contact I can directly reach out to should I have questions or concerns. I’d previously browsed appliances at those big box stores and never had anyone even approach me to offer assistance. Buying appliances is such an expensive purchase so I’m glad to have made my purchase here and will be recommending them to others, just as they’ve been recommended to me.

Knowledgeable people, great selection, fair pricing. Neal was great to work with.

Staff was super helpful and had an answer to all my questions. The cherry on top was that the product I was looking for was on display and in stock so I had the chance to peep it before purchasing. Still waiting on delivery (5 days) so can not comment on that process yet.

Got quick answers via text & placed order through text. Picked up order at Warehouse 90 minutes later! Great service, especially when other stores had same product on back order until Aug/Sept.

Best customer service out there. Had a ton of questions about what to order - sent a chat on the website and they texted me back within minutes. Answered all my questions quickly and were super helpful in choosing the right product. Was able to place the full order through text with a super fast delivery date. Very happy

The store manager was great. We were looking for a hard to get refrigerator and he called the supplier and quickly got back to me that he was able to get it quickly. He also honored the price of another store.

Great customer service and amazing delivery experience! They were so helpful and hardworking up a third floor walk up with our new refrigerator. So impressed with their work ethic!

Clyde was great! He diagnosed the issue and helped me pick out a new dishwasher. He’s coming back to install the new one. He went above and beyond. I recommend Clyde for all your appliance repair needs

Neal Sax was really helpful and knowledgeable! He made the process very easy.

Grand appliance made my online purchase so easy! I am a senior and it was so pain free!!They matched and actually beat ABT’s priceDelivery/install price reasonable!Thank you Mark .

This is the 2nd time I have purchased from Grand Appliance and Mark gave me exceptional customer service, which in my opinion, is very hard to come by these days, he was pleasant on the phone, knew his stuff, helped me with my questions and we even chatted about the Bears! Mark is great!!

This place was great. Very friendly and speedy plus $100 less than Home Depot with quicker delivery and a better warranty policies. This is definitely where I’ll be coming next time I need a new appliance.

I dont write many reviews, but I was impressed with speed, efficiency, and price; in regard to the ordering process which was all done online and with text to salesperson (who was very responsive).Delivery was fast and the two gentlemen who delivered and set up the new fridge were absolute pros and also very polite and professional.I was impressed with the whole process.

Great shopping experience, Neal was very helpful and informative without being pushy. Lots of product to choose from and great overall attention to detail from staff.

Very easy to work with. I ordered on the website and they communicated via text with all the information on delivery, instillation and haul away. Great company to work with!

Jenna was very helpful and responsive. I gave her the specifics of the refrigerator I was looking for and she found it for me, in stock! My refrigerator died today so hopefully it will be delivered tomorrow as she said.

Excellent customer service!The new washer was very easy to purchase through Grand Appliance.The service rep was very knowledgeable.

Had to replace our 31 year old Sub Zero refrigerator freezer. Neal Sax handled the sale in a professional manner not always seen in today’s world! Neal was able to secure the model we needed and installed based on our schedule at a competitive price. Great job Neal and Grand!

Neal was great to work with. Had great options at all price points for dryer and a microwave. This is probably my 4th purchase from them. Can’t find a reason I wouldn’t go back.

I have purchased five appliances from Grand over the past two years (fridge, dishwasher, oven, microwave, and washer/dryer), most recently the washing machine / dryer.I will say that Grand does stand behind their appliances. I had an issue with my fridge which they sent a repair man out to fix for free about 60 days after my purchase, also I had an issue with the original washing machine delivered with it being defective, but my sales rep Garrett was very patient and worked with me to get a unit that met my specs and also was a good value. I am now very happy with that unit!I did remove one star because their installation guys did scratch my floors twice. While Grand did offer me compensation for that, I wish the delivery teams were more careful with hardwood floors.Other than that I would definitely go back to grand in the future. Thank you Garrett and team!

Customer service rep helped get my appliance delivered quickly for our rental unit when we struggled with time. So pleased!

Moji is very helpful, helping me find Grand to figuring out what refrig would work then walking me through every other step. Good prices. Great service. Will definitely go to Grand again, when a need arises.

Amazing customer service, will be getting all future appliances from here!

Excellent customer service with extensive knowledge regarding appliances plus complexities of supply and demand. Quick delivery on the appliance we purchased and salesperson found us additional rebate to save even more money! Definitely recommend using Grand Appliance!!

Ive had a good experience purchasing at Grand. They have a showroom nearby. Smaller and more specialized than BestBuy. Everyone matches prices these days. So you wont necessarily pay more at Grand than other larger stores. Their installation fee is less, too.

Bought a microwave from here. They came and installed it. Unit stopped working. Called back and spoke to a very rude person named Tanika who said this store doesn’t do repairs, and they don’t order parts. I asked wouldn’t the person who installed it be able to repair it ? And she was extremely rude and said “I’m not trying to make you feel stupid”I WILL NEVER SHOP HERE AGAIN

I was in need of a dishwasher and Garrett was very helpful with advice that helped me make the choice. Excellent service!Nathaniel

My washer went out today. I needed something I could get today so I went to the grands website and it offered a link to talk to a sale person. I decided to reach out and they texted me back right away. The sales person was helpful and offered options for me. We went with their option after I looked at the reviews. They told me that they dont store any at their store but that I was able to pick up at their warehouse and I thought that was fantastic! The sales person was fantastic and very helpful and I truly appreciated it

Had a fantastic experience at the Chicago store. Jason was so helpful. I knew what I wanted and he walked us through our options and took the time to find us better alternatives for a dishwasher, examined what installation would be/cost ahead of time and helped us research final details.

I love Grand! They never let me down and Jenna is awesome. Great prices and excellent service.

Thieves!! Please beware overcharge customers.Lot of quality issues and no commitment- They are trying to cheat with different name. They are cheater always giving the false commitment.

Since 2014, I’ve replaced my dishwasher, washer & dryer and now the microwave above the range, as well as my elderly mother’s dishwasher. While I looked at other places for replacements, the guys at Grand know their products and don’t try to intimidate or oversell you. The installers know what they’re doing too. and everything works upon installation.

Great online chat experience! Grand Appliance makes it so easy. Can’t wait for my new refridgerator.

I am shocked. SHOCKED - that this place is still in business. Not just this store, but the coast to coast operation is, without a doubt, the WORST customer service entity I have ever encountered. They are uncaring, uncommunicative, and - most sadly - inept. They botched the installation of our dryer, ruining the product. Their efforts to arrange a replacement were dismal. No one will call you back. No one will help you. I skipped going through a big box store, thinking I was doing my part to help a local business. Should have done my homework. I implore whoever is reading this, thinking about doing business with them, DO NOT do it. My next email is to the BBB.

Moji was direct, precise, and informative in helping us with our washer and dryer. He was efficient and knew what he was talking about without trying to up sell me. Will definitely be back for other appliances when the time comes.

I was given immediate attention when I walked in. All questions were answered, as well as an inquiry as to what I valued most in my search for a stove. An attempt was made for accommodation of specifics and preferred delivery date, the fee reasonable.

The website said the refrigerator was in stock and could be delivered within 5 days. I get a call that they are out of stock and it would be around 90 days to get it back in.

Excellent on-line service and sales support. Would highly recommend.

I was in a bind over a fried dryer. I was able to replace the exact model for my home for a great price! Theyll take my old machine away and install the new one for the best price around. Plus, I purchased online and saved a ton of time!

We use Grand Appliances for all our 100 plus units. Great products at great prices. Exceptional customer service. Fast, friendly, and always informative. Recommendchecking them out, especially after youve searched all the other sites, you can count on them beating all the completion, hands down. And if you need delivery and or set up, theyre right there for you, fast, friendly, and professional. Highly recommend Grand Appliances!

Moji was super helpful in helping us pick out our Kamado Joe. He explained the pros and cons of Kamado Joe vs other brands and was really patient (we came in 3 times before we made a decision). Well definitely be buying appliances here in the future. Now we wait for the Kamado to arrive which they will deliver and assemble. expect an update post delivery.

Appliance in stock, fast delivery, polite staff, Matt/Eric nice job. Thx

All my questions answered promptly. Placed order for delivery May 5th, Got an email offering a April 29th delivery due to a cancellation, Excellent service so far. Hope the delivery and installation of dishwasher go as well.

During A holiday weekend a refrigerator went out and we needed to be replaced I called at least four other places and they all pretty much laughed so that they couldn’t do it will be two weeks before they get to us or at least 10 days. My salesman was fantastic and was able to deliver the fridge the Saturday which is in two days thank you ground planes you got a new customer for life

Worked with Aimee Cornelio over the phone to order a new refrigerator. She was courteous, professional, and polite. She put us on list for early delivery in case of any cancellation. Although that didnt happen, we did get the refrigerator delivered when promised. The delivery process was done professionally with phone calls and messages with updates. Very happy with the service. Thank you. Keep up the great work Aimee.

I picked the product I wanted online through the store. Chatted with a store salesperson. Amy answered all my questions quickly. Placed my order. Received my receipt and approximate shipment arrival date. Excellent experience with Amy. Very professional and very knowledgeable. Will most definitely get our next upcoming appliances from Grand appliance and tv!!

Very friendly sales person Moji Ghoraishi went out of his way to ensure I got exactly what I wanted. He helped me over the phone locked the price in on my washer. The next item I will probably purchase is a TV from them. Great place great prices. What else can I say.

I had a great experience and the sales person was very helpful 😎

Excellent experience with the sales personnel at Grand Appliance. I was able to get a great deal and quick delivery and installation service for a refrigerator that is in limited supply at this time. I would recommend Grand Appliance to all my friends and neighbors and will surely use them again.

Grand appliances is awesome. I had the good fortune to have worked with Neal Sax....he is amazing. My husband and I were there one evening to look at my final selections for our upcoming kitchen renovation. We were pretty set on the fridge,dishwasher, and wine fridge...but were between two options for the range Neal came over to us and gave us some really good insight, which helped us finalize the decision. He wasn’t pushy at all, just super helpful which we really appreciated. In addition he worked up an amazing package which was the best pricing I have seen anywhere. I have to say prior to this I only bought appliances at ABT......not anymore. Grand appliance all the way from now on. Highly recommend!!!!

Moji best guy ever he was so patient and helpful guy goes above and beyond and that’s why I’m a repeat customer.

Neal was very knowledgeable, very helpful, and very perseverant in answering all my questions. Based on my experience to date, I will go directly to Grand Appliance the next time I need an appliance.

Great service. Products in stock. Have bought many kitchen appliances there!

First time customer : Quick response thru on line chat, salesman Mark Klemm called to discuss, was willing to order refrigerator since it was not otherwise avaliable.

Fast and terrific service. From walk in to purchased and scheduled was 10 minutes.

I was very pleased with the service provisions that Jason rendered. He immediately approached me and was able to address my purchase needs. He explained things to me about the products and made every effort to search to see what was available and if it was in the Black Friday special. Appreciate the personal and professional touch.

I couldn’t order online but they were extremely helpful over the phone. I was able to place my order no hassle and they will bring it in the house and install my new refrigerator. I got a Great price and I hope their install team does A spectacular job

Neal was very helpful in making a washer/dryer decision, listened to our situation and gave us several options to think through. He entertained our pro/con session & ultimately landed on a purchase we’re very satisfied with.

Salesman was very informative and pleasant

Our washer/dryer went out the week before Thanksgiving. For a couple of reasons, there was really only one unit we were considering as a replacement. Moji helped us find that unit and purchase it over the phone. He then helped us navigate a couple of delivery issues. He was helpful and communicative throughout the process. The price was competitive with the big box stores, haul away of our old unit was included in the delivery fee, and the delivery was seamless. We could not have been more pleased with our experience.

Neal is very helpful! He responds to my messages via email very promptly and answers my questions professionally.

On line order. Quick and easy. Extensive info on unit provided. Anxiously awaiting delivery.

We needed to order a fridge fast as our current one died. We utilized the chat/text feature to get Availabilty as well as specifics on features (two ice makers was important to us). The text agent was very helpful and we ordered what we needed in about 15min from the comforts of our home.

Nice place lots of good apliances and very good service from employees .i would recomend my friends to shop at this store.

Class act. No nonsense. Great showroom and tell it like it is. Thank you!

Aimee was fantastic and a tremendous help. When availability of one component of the order was an issue, she quickly identified a compatible component and put the deal together! Grand is lucky to have an associate like Aimee!

I was in need of a specific size GE refrigerator in stainless steel that everyone had on backorder. Grand really helped as I have a timeline to meet for the home sale!

I had an appliance repairman from a major store chain try to fix my old washer. It’s simply not worth saving. New pump, new suspension required.I mentioned I was thinking of buying a new Speed Queen TR7003WN washer and he said to go straight to Grand Appliance and don’t even think of anyone else. He said he never had to work on Speed Queen washers because they seldom break.

Garrett answered all of my questions and provided excellent customer service

The website worked well and I found exactly what I wanted quickly at a great price. However, after I had placed my order and paid, I got aN email from a sales rep saying the item was out of stock and not expected for at least 4 weeks. I called to try to change my order and find a similar item in stock, but reached only voicemail. It was 5:10 pm, so I didn’t expect an answer, although he sent me the email at 4:59.I did not get a return call the next day (Thursday) and still had no return call by noon on Friday. I called again and got voice mail. I left a second message. No return call.I went elsewhere and found what I needed. I am still working to cancel my my order and get a refund.

Used online order that was easy enough. But had trouble talking to anyone on the phone. I understand theyre busy. Would rather talk to someone about my questions. It was a good day and when I got my answers I finished my order. Thank you.

Garrett was great to work with. Incredibly responsive and knowledgeable. Thoroughly enjoyed our experience from start to finish.

Great products. Good prices. Nice staff

Excellent customer service! Quick response, looked out for customer first.

Wow, they helped me find a fridge quickly when ours broke (bought from sears sadly). Walked me thru warranty delivery etc and I feel good and spending a ton of money because of the great customer service! Thank you!!!

Super happy with the inventory, ordering, and online support at Grand. I had to wait in person at other stores for assistance and dealt with incorrect online inventory issues. Grand’s online ordering was easy and the text chat support was awesome. Got my questions answered right away and found exactly what I needed. Will definitely use again.

Moji at Grand was very helpful and attentive during my shopping. He researched and answered all my questions, as well as promptly replied to any phone or email correspondence. Moji specifically was an excellent help!The experience was one on one and not a fight for attention or validation in a dizzying shopping center. I highly recommend Grand Appliance on North Ave.

Easy online shopping experience, pricing was straightforward and fees laid out.

I just made an online purchase from Grand Appliances and it went as smooth as could be. Prior to making my purchase I contact them with a few questions which were answered promptly. I was purchasing my first dishwasher and needed some help with the selection. I look forward to it’s delivery and putting it to use.

Website was very easy to navigate. I was able to place my order quickly. The Black Friday Deals were great!

Excellent service. I needed a replacement and they helped me to find the right model. It was delivered quickly to the store I selected.

Excellent customer service and knowledgeable staff. Neal helped me and could not have been more pleasant or helpful. Definitely recommend purchasing your appliance at Grand and while you’re at it, ask for Neal.

Ordered online. Delivered to local store in 3 days went in, paid picked up and installed myself

I rated this transaction 4 star due to the diligence of the sales rep Kevin Rogers. For some reason my email and phone number auto populated with the incorrect information. After 8 calls, I finally was given Kevins name and was sent to his voice mail. I called and cancelled my order because Customer service is key, especially since I am a small business owner. My moto poor service up front, worse on the end. Kevins customer service skills saved the sale.

Our rep Jenna was courteous, knowledgeable and professional, and made our decision an easy one! She also came up with a very competitive price and is helping to expedite our delivery. We’re most appreciative.

Neal at Grand Appliance on North Ave in Chicago should be your go to person for Appliances. He is knowledgeable, honest and fast. Dont waste your time going anywhere else!

Very helpful in answering all my questions of a microwave. They didn’t push to upsell and were very knowledgeable. Will definitely be back for more appliances.

Went in this morning . was greeted by salesman aftwr looking around for a few . very nice beable to look arou before talking to someone .when we greeted a very knowledgeable man helped us out .we had looked on the internet at home depot and lowes . grandappliance knew the products made us feel comfortable . and they had the best price they even beat there own internet price . i would definately recommended them and im going back for dryer and refridgerator soon .

I was searching high and low to find a new fridge when mine broke over the weekend. Right now, due to the pandemic, stock is limited and it appears that I have odd specifications for a fridge. I texted someone from your website and Jenna Plese responded and was very, very helpful, knowledgable and patient with me. She rushed through my order and Im getting the fridge much faster than I expected. Jenna was great and I appreciate her help along with the rest of your team. Thank you so much!!

Aimee an online consultant was very helpful and very quick to responding to emails. Beat my original price quote from another retailer

Easy to deal with. My rep Neil did a great job and knew his stuff.

Mark from Online Sales is fantastic to work with. went over all the details we needed and what would work best for the space we have. Everything was easy from start to finish!!