Easy to work with, quick responses, great customer service!

This was one of the best rental car experiences Ive ever had. The agent worked with me and my company. I needed the rental while I was in St. Louis MO but my company was paying for it. We are a small company and they issue Individual company credit cards. So I had the one company card on me but it wasnt in my name but it was the card they used to pay for the reservation. The gentle let the companys accountant, whose name is on the card, fax over a copy of her drivers license and a sugned affidavit saying I was authorized to use the card. I was renting the car for 3 weeks and did not have enough money on my personal credit card to pay for the reservation otherwise I would have done that. But the gentleman at Budget was very helpful and really helped me out. Enterprise let me book the car using the company card but once they saw that my ID did not the name of the card, even with the my company talking to them and promising to fax the affidavit and card owner info they refused to let me pick the car up AND THEY CHARGED ME FOR CANCELING THE RESERVATION LAST MINUTE. I will never use Enterprise again and will only use Budget. Best customer service and EXCELLENT car return experience. It took about 5 minutes to return the car at the busy airport return lot. BEST. CAR. RENTAL. EXPERIENCE. EVER.

Better bring your stopwatch if you are going to use the Chesterfield Budget Rent-A-Car! I am a loyal customer who usually returns my vehicles early, but the one time I barely went over, I got charged for an entire additional day. Expect as much mercy from Karl the Manager as you would from a Byzantine warlord. Hell have Budget slice, dice, and debit your bank account with extra charges so fast you wont even be able to say consumer protection.Tick, tock, another upcharge for you, my friend.

Karl is amazing . He remember me from the first time I rented.....

Be cautious when renting from this Budget. They don’t inspect their cars nor do they maintenance them THEN try to scam customers into paying for prior damages. Document everything, take photos of before and after and be sure to be on time. They will charge for anything and everything they can.

Worked with Karl to get a moving truck through Budget (moving to WI), and he was very helpful and went the extra mile on our behalf! Working with Budget can sometimes be difficult, but Karl certainly does everything he can to help!

Karl is fantastic!